Public Storage Self-Storage Units at 3550 West Mockingbird Lane, Dallas, TX

Great location, Melissa is always in a cheerful mood And always happy to help! The only downside is they change the price on you after 6 months

MS.Sherly was very nice and helpful

Melissa was the BEST to work with. She helped us get everything setup with our account and the app. AAAA+++++

Melissa is and has been the consummate professional in assisting me and going above / beyond. She has consistently ensured that my experience with PUBLIC STORAGE has been truly exceptional. She is the very reason I have rented a second unit and will continue to be a raving fan of public storage.

Jimmy Hendrix is great! He did an outstanding job helping us with our move-out; professional in everyday!!

Ms. Helen was very good with working on helping us get a storage even upgrading our unit for more space

Jim was great very helpfull and informative

Melissa was great showing me all the storages explaining the prices she is one of the greatest employee

Melissa was AMAZING! Incredible customer service I cannot recommend this location enough, had me in and out in no time, found me the best price, and easily one of the most helpful managers you could possibly find.

This was my first time ever having a storage unit and I didn’t know what to expect but it was a pretty seamless process. The manager, Melissa, was so helpful and cooperative with my move-out, which was most important. I was moving everything alone and there happened to be bad weather on my final day but she allowed me extra time to get all my stuff which I was super grateful for!! Def recommend this location

Jimmy Hendrix the manager is a great guy!

Melissa is awesome..thank you so much for understanding my needs. Blessings!

Melissa was very very helpful, quick and easy super informative. Thanks Melissa 🎉🎊

What all identification you need with you for this store

What all you identification you need with you

Melissa, the property manager, was awesome. Thorough and efficient. What you expect when in need and planning.

I highly recommend! Melissa was so kind and helpful and made the process so easy!!

Helen was very helpful and knowledgeable- even with a full office!

Melissa was very helpful and knowledgeable. Loved the service she provided!

They are real nice people

Melissa was absolutely wonderful. She was kind, helpful, and made things so smooth and easy. I was going through a very hard time and she made this process so easy, when it could’ve and should’ve been much harder. Thank you so much Melissa !!!

My key broke while moving in and Melissa was so helpful! She found me a unit within a few minutes and made sure the move went smoothly. 5/5 stars for customer service! Great place for storage needs.

Melissa is GREAT! She does her job very well and professional sound glad my things are here at this location I couldn’t ask for better service!

Had an issue but Helen was fantastic and professional. She helped solve it with kindness and quick work. Def recommend.

The staff was helpful and easy to work with. Rates are good too.

Melissa made my unit rental easy and helped me get the rate I signed up for when there was a booking issue. My lock I bought from them got stuck in my door after the first use. They were able to get the locked removed in a timely manner, and even pro-rated the rest of the month for me because of that issue. I am very pleased with their service. Highly recommended!!

Nicely run public storage, just wish they didn't raise the rental prices to over double to what I originally started paying.

The Office Manager "Karen" is horrible person. Very rude. I dont recommends this place to anybody.

Super thrilled with my experience with Melissa to rent out my space. She was incredibly helpful and friendly and made the process so easy!

Melissa is an amazing person very easy to understand she helped me understand and fill out the application. Thank you

Robert was extremely communicative and helpful in my move out process. He provided clarification for any questions I had and went the extra mile in making sure I had a positive experience overall. Thanks alot Robert!

Melissa is horribly Great as a manager.

Awesome experience love the place storage great size ,very clean and personal at desk very professional and friendly I will recommend to anyone anytime 😊

Brandy is amazing!!!! She was so helpful and professional and friendly!!

Manager is wonderful . Patient and so helpful.

Great service. Mrs. Melissa is the best...

I have only had positive experiences at this Public Storage location. I have had one unit for about 8 years and I recently had to get two more during a transitional move. Melissa has always been amazing and willing to jump in an help if carts were missing or not where they were supposed to be. She is always friendly and very knowledgeable. I would lease here again in the future if I need storage in the Dallas area. Love the new gate access system that you can use from your phone. Works great.

Wonderful customer service. The property manager Melissa is helpful, friendly and welcoming. Convenient location with easy access, and the app makes getting in/out of the gate a breeze.

My first time here Nice clean and convenient love the unit space Thanks Ms.Melissa for the great customer service.

Great Customer Service.. Melissa Gives Amazing Customer Service.. Highly Recommend this Place..

Melissa is an amazing property manager, kudos to her!!!!

Melissa was great and took the time to understand what I needed. This place is clean, convenient and safe...just what I want in a storage place. Definitely recommend.

Melissa was great! Super helpful and quick!

500$ art ruined from a water leak in the climate controlled unit!!! Top floor roof and or wall leak . I need this issue taken care of right away . My before and after pics of the damage this locations leak did to my framed art work . I'm appalled. ..won't ever use them the insurance is trash

Well . The insurance says it mailed a check for my water damaged art work this location unit ruined . However it's been weeks and still no $105.00 dollar check for a $350.00 to $500.00 piece of art that we were going to just purchase another piece of other art with but can't cause I'm still waiting on a mediocre 105.oo bucks . I will never use any public storage again due to process of their insurance

I rented a unit for 3 years here and never had a single issue. Easy accessibility and carts available by the elevator each time I visited made moving simple.

Great facility, great personnel! Would store here again. Friendly staff!

Update to this locations insurance claim and we are not happy with the outcome .So we are only getting a 100 dollars for a 500 dollar art work that got ruined by a leak in public storage on west mocking bird lane . The last time I will do business with public storage many other storages out there. Before and after water damage .. beware this location walls leak and their insurance is bunk ... Last time ..

Melissa was absolutely great today. I really value good customer service and that is exactly what she rendered to me. She was very helpful, very knowledgeable and very kind and I got a storage quick without hassle.

The best service at this place from Melissa, makes one feel welcomed and wanting to stay longer. As she showed me the assigned unit, customers moving their personals in or out were so bragging about Melissa and the cleanliness of the place. Each time I've gone this place is impeccably clean and Melissa is always in the right frame of happy. I totally recommend this place. Reasonable prices too.

I love this storage location on mockingbird, the customer service was super nice and helpful... the storage grounds were very clean, I'm definitely recommending this location

Can be pricey but I know my things are safe and the hours are great.

Wonderful customer service from the property manager Melissa yesterday. She has such a sweet disposition and provided excellent service. And the property is very clean and convenient.

Melissa helped me beyond expectations! I walked in a few minutes after closing time and she still took care of me. Awesome! 10 stars!

Melissa was extremely friendly and helpful! Exceptional experience.

Melissa was really helpful and patient Really appreciated her great customer service also

Melissa was very helpful. Best customer service in Dallas

Melissa is Awesome. She was Amazing. She was sweet and very personable. Great location for what I need.

First time at Public Storage yesterday. Worked with Everett. Outstanding customer service, quick, easy, in/out fast. Follow up today with Melissa was also excellent. These folks know how to get it done and make it a positive experience. Thanks!

Awesome staff! Great customer service.

I have had my storage space there for about 8 months now and I love it. They're friendly and helpful. They give you until the 6th to pay and its convenient to pay online.

Tammy really helped me get setup with detailed instructions on how to access the unit. She is very polite and welcoming. Prices is also very good. A+.

I have rented at this property for over 14 months. Property is very clean and well managed by Melissa the manager. Robert the District manager is very helpful.

I visited this location for the second time today & received the same amazing customer service as I did the 1st time. Melissa is the property manager and she help me make a decision on what works best for my storage needs. Today, I wanted to upgrade & she provide thee best customer support & service by helping me upgrade with ease & clarity. Not only is she friendly, with an amazing positive attitude, she made me feel like I can trust my personal property to be stored at this business & not only did I feel like a customer, but she made me feel that I was apart of the Public Storage team. She is what excellent customer service is all about. Thanks Melissa!

My boyfriend and I were so pleased with Tammy.Great customer service.

Great storage place !!! Thanks to the help from Melissa...

Thank you Melissa for the great customer service you were so good to me.

Mellisa is the manager on duty. She was very pleasant and happy and eager to help. I will refer anyone who needs the services.

Tammie was excellent!! She took care me well the place clean all the time i go there

Melissa & Tyler were great! Super nice, helpful & patient. They answered all of my questions and throughly explained everything to me!

My unit was robbed along with others at this and other Public Storage facilities in the DFW area. No cameras on the inside of structure. Although they did notify me on the theft...they were less than open to discount the next month fee. Not cool!!!

Melissa is awesome! I had a great two years here and I recommend the 3550 Mockingbird location.

Melissa is always so nice and helpful..thank you for the great customer service

Awesome customer service from Melissa today! She got us set up all in our budget

Melissa is the the best in customer service, she is so sweet and amazing. Come in and get your unit, ask for Melissa. :)

I had great experience today. Tyler was very hospitable and kind.

The light in our storage unit has been out since July 2019. I've contacted everyone, and it has not been replaced. They will not return your calls. This is unfair because I pay each month for this terrible service. Normally I don't write reviews, but this is absolutely ridiculous!!

Bibi very good costumer service

Friendly staffs.

Tyler in my case recently and B. B. in the past have both been very helpful, friendly, and openly honest to me when I need anything regarding storage. Thanks!

Bibi helped me find 2 units that I needed for storage. She was extremely helpful and efficient!

My storage rep bibi was very good in explaining my storage paper work and letting me know about extra features and purchases such as extra insurance,and public storage locks,hard coming by exceptional customer service these days.thanks slot for my rep..

I am very grateful for Bibi and Brandi ! It’s been a stressful time and relocating since storms ! They could not have been more accommodating and sincere ... they are both professional and super accommodating ! It makes all the difference in the world ! Thank you , Helen Winston Ellis

Was in Dallas for one day to prepare for an upcoming move and this was the smoothest transition ever. Signed the lease and moved in all in less than an hour. Very helpful staff and clean environment!

Bibi was great to work with and everything was super easy to get set up!

Got a unit for a very reasonable price. Very good staff here the manager Bibi provided very good customer service and helped me out throught my rental process I recommend this place 100%

Good customer service

Bibi was a blessing to meet. Awesome attitude

Rented here before and customer service from Bibi is always excellent

Staff are very helpful and willing to assist with any question or issue that may arise. Bibi in particular was prompt to reply to our questions and provided terrific support during our move.

I've had a storage unit nearly 10 years & they have been good caretakers of the contents inside, most of which are part of my niece's inheritance from me. And they have even restored me back to my original storage fee to what it originally was when I first started renting quite a number of years back. How many businesses & services will do that for a customer? Not that many. They are incredible & if you can be so lucky, rent a unit from Public Storage-America's best storage facility bar none!

Great staff at this location

Highly recommended Bibi. She is so professional and nice.

I was registered and reserved a space another location and I received a call from Bibi. She stated the manager was not available at that location and I could meet her at this one. I'm glad I took her suggestion. Great service!

Quick and smooth up front process. Thanks!

First time and Bibi walked me thru all the steps and made move in a great success. What a delight to work with.

Very nice service

Great experience renting with Bibi and Tyler. Best price in Dallas.

Great customer service! Bibi was great :)

Tyler and Bibi were wonderful. Got me hooked up with an awesome unit. Really appreciate what they did. Than you!

Bibi was a wonderful person to talk to. Great customer service and a great listener.

Awesome staff! Great customer service. Tyler specifically was extremely helpful and answered all of my questions. Will definitely be referring my friends to this location simply because the staff was very polite and helpful. The location is ideal being right next to the airport. In addition, the process for getting and using your storage is so simple which is what I think anyone would prefer. 10/10!! Highly recommend.

Tyler was very helpful! Very polite and efficient!

Great help, great service!

They help was excellent ;)) 👍and very kind to us

We have stored with PS several times in different towns over the years, but this time around has been the very best. The facilities are very well kept, the location is fantastic for anyone in the general Park Cities/Bluffview area, and the staff is amazing! Bibi got us set up in the beginning and has been so helpful and pleasant any time I have questions. Tyler has seen me moving boxes and offered to carry them. Rick has been friendly each time I see him. The staff is truly delightful!! Great experience!

How much is the rent for a month?

BiBi the manger is nice polite to people and she always willing to help you out and even if she on break.

Bibi was great! She got all my information and got me my unit very promptly and efficiently! Very kind as well!

Great service! David and Bibi were very helpful.

Bibi was great! Glad I came to this location!

Took good care of me when I opened my account to rent storage space.

Friendly and helpful staff, Bibi was a great help to me.

Bibi and alondra are awesome make you feel like family and I would recommend anyone to this location

Thanks Bibi for assistance, top marks

Bibi the manager is one of those people you thank God for her existence. Knowledgeable, well mannered, incredibly polite, and above all always finding a way to help with a smile. Few times in my life Ive had the opportunity to have a business relationship as pleasant as this

Bibi

Great service. Clean property

Bibi did a great job of getting my unit for me. The process is so easy with everything on the iPad. They set me up on auto pay so I never have to worry about being late with the payment. The facility is very nice and clean and staff is very friendly.

Great customer service!

Bibi was great! She was very helpful in the decision of size for my storage needs. Highly recommended!

World Class Customer Service! Rick is a superhero!

Rick is an awesome manager. His hospitality is five star!

Excellent!! Rick is awesome!! Great service!!

Amazing customer service! Rick is definitely a keeper

Great customer service Rick will take good care of you. Definitely coming back

Rick and Bibi are excellent. Worked as a team to give me the best unit for my storage needs. Went to pay my rent and once again excellent service

Rick Is the man. He takes great care of people!

Good coustomer service

Excellent service from Bibi and Rick

Excellent service from Bibi and her assistant Rick

Great Customer Service and very helpful. Great Job Rick & Bibi!

Rick was very helpful and knowledgeable! Answered all questions with a smile! Thank you for such awesome employees!

Very clean and organized, friendly and helpful staff/manager Bibi! Overall great experience away this location!

Rick is great to work with!

Rick and BiBi were wonderful. Very helpful and always there when needing something. Helped with both my u it’s and will continue to use them.

My personal opinion on this location is great. The staff does a great job at keeping the inside and outside of the building very clean as well as the units. They are amazing people, with excellent customer service. Very accommodating to our needs. Bibi and Mr. Rick are very caring people, it was truly my pleasure meeting such kind, loving human beings.

The staff at this location is awesome. Very friendly, and they truly show interest in you. Rick and Bibi made me feel very comfortable, and welcoming. The units are very clean, no issues whatsoever. I highly recommend this location.

Mr Rick have the best customer service ever what a wonderful guy he's very helpful and friendly I would definitely recommend this location to anybody

Excellent customer service at this location !!!! Bibi IS so nice and helpful always!!

Bibi was able to help me when I needed my lock replaced and recommended additional storage for my mother.

Great customer service needed something immediately and the employee found what I need at a good price, thank you guys

Bibi was so friendly and made the process a breeze! Great customer service and the units are super clean and easy to get around.

BiBi is great at helping me set up my space!

Awesome! Ask for BiBi! She is so very nice and efficient!’ You can get in and get out!

I received excellent service from Bibi.

Jessica was very helpful and my needs were met with ease!

Jessica was super friendly. Highly recommend this location for storing!

Man best experience here no problems easy to store my things i go back and fourth and no trouble no hassle the lady's that got me the storage are awesome

Me and my service dog love bibi and I love talking with her and great customer support and she gives great advice about what ask

The employees are super friendly. They were very patient with me and answered all my questions. They even had the time to show me the different storage rooms so I can get a better understanding on what I needed for my move out of my apartment building. Love the area and Melissa is the best!!!

Very easy to complete the transaction; staff super friendly - especially Jessica. She was warm and engaging, not to mention efficient. She took the time to show us the unit to ensure it was what we needed, explained all of the details as we completed the agreement and made it super easy. Jessica is the best!

Great facility. New elevator and very clean. I talked to Chad (District Manager) and he was very helpful in responding to all my questions. Thanks,

I have been with this public storage for 3 years from beginning to end everyone there was friendly, kind and accommodating for my unique needs. They were able to help me and if I ever need storage needs in area again I will choose this establishment! Excellent care!

I had a lovley exeperience at this location the repsenative Bibi was really warm welcoming to the property, great customer service and I would highly recomend this location .

BB and Jessica was very nice professional I thank them thank you

Was helped by Beth (very friendly). Great customer service and care, everything was explained and made as easy as possible.

My experience at Public Storage on Mockingbird was wonderful. Nikkie was more than helpful and went above and beyond to assist me on a hectic moving day. She helped me with the storage space, the keypad, and a lock. I am forever grateful. Thanks Nikkie!

Customer service was beyond amazing today!

Nikki is the best I can always count on the best service an result from her!

Nikkie was of great help and offered valuable advice!

Hot, smells, but they do have friendly staff.

I just want you to all know Beth was the best customer service I've giving to me ever had . And I will always come by just because of her excellent customer service I have been referring a lot of people to Miss Beth .

Oh my goodness. I can't believe the service. I was treated with such dignity and the staff was so helpful I felt like I was at a spa.

Employee was really nice and showed me everything very calmly to make sure I understood everything. Highly recommended!

I was able to quickly and easily arrange a storage unit with very short notice. Nikkie was very helpful and listened to my needs and helped identify the perfect solution at an affordable rate. She is very thorough and explained the access, insurance and terms in detail. Nikkie also had me test out my gate code to insure I would not have any problems when I came to store my belongings. Good thing she did because the system did not register it correctly.

Steps inside the storage facility make using the flat cart difficult, they could probably use more, and maybe build ramps so my items don't get reloaded after I yank it up the step #2nd floor problems

Great customer service

Great service and positive atmosphere you never get from a storage facility. Thank you Maricella!!!!

Beth and Marisela are both so very helpful here. I've never had any problems with my items being stored here. Hallways are well lit, gated access, large drive ways, friendly staff. I just closed my account because I got my new place but I would definitely use them again if I needed to. They also have all the packing supplies you'll ever need and multiple push carts you can use. 👍👍👍

Beth, called my phone literally 10 minutes after I reserved my 5x5 storage space. However when I mentioned all that I was bringing along she suggested that i go one size larger to the 5x10 storage unit. When i met Beth for the first time she had a bright and welcoming smile on her face. She helped me get settled into my storage unit quickly because she feared that the rain would damage my furniture. She is literally the sweetest and one of the most caring employees I've seen work for any company. So far I've had no issues. The storage units are very well kept, Very clean.

Maricella was very friendly and helpful! Awesome!

Wonderful customer service beth and maricella are wonderful people they know how to do there job exactly the way it suppose to

Customer service is great. Naomi is really nice

Naomi great excellent. ..service

Beth she was amazing! Very helpful and had amazing customer service. Made my experience great!!!

Naomi and Beth are very helpful and kind, make the process easy. Very helpful with reminders about upcoming payments and status of storage unit!

Beth, this is a great experience moving right into Dallas! She wasn't very helpful. Beth explained everything in detail and was great at helping us with whatever was needed. I would recommend this place to everyone.

Naomi was very friendly and helpful!

Naomi the property manager was super crazy awesome! She knew exactly what I needed, showed me the space because I had no clue about storage and she even showed me all the packing supplies they have!!! So much wow! So excited! Thank you for everything and your awesomeness! ❤❤❤🦄

The person at the reception was very friendly and patient to answer all my questions. I would recommend and will in future use services provided by public Storage.

Great upkeep. Staff is really friendly and reasonable!

Naomi did a tremendous job at serving with our storage service. Thank you !

Great customer service. Honor military members. Highly recommend!

Naomi helped me setting it up and was very helpful. Will recommend this place.

Beth is one of the friendliest and helpful employees that Public Storage must have. Beth was very knowledgeable about her job...And she is very much a keeper.

Naomi was a great help with my storage needs! Thanks

Naomi was very friendly and helpful. I got lost and she helped me find the place very easily. I had to get my car fixed and she was able to see me sooner :)

Naomi....fantastic service!

Beth and Naomi did a terrific job of handling issue we had with the unit and another party.. Could not be happier with the outcome. Would recommend this facility to anyone.

Naomi is the best. She got my storage unit setup extremely quick and I was on my way. I will definitely recommend using public storage again and would recommend to everybody.

This property has veen very accomadating. Customer service is always great. Been here years and they always help me when i have a problem with my autopay. Thanks naomi.

Superior customer service provided by Beth!!

I am currently out of work & my 72 yr mother was trying to pay my bill over the phone. She is a bit on the old school side & very leery about paying anything over the phone. She spoke with Eurydice at the store and when all was said n done. My mom called me back and said that Eurydice was extremely helpful & very patient with her. Answered all of her questions & provided excellent customer service. Thank you for your help, Steve C.

My experience has been nothing but good. I recently moved from out of State and my unit was ready for me when I arrived in town. The office staff has been nothing but helpful. I will be happy to recommend this location to anyone in need of a storage facility. :)

Excellent customer service provided by Eurydice!

This location is good, but beware of Public Storage as a company. They raised my rate 18% before I was in the unit for 6 months. Apparently they have a history of raising the rates every few months. The customer service representative said they normally do not raise them in the winter and they do not expect people to rent for longer than 6 months.

Miss Eurydice, was extremely helpful and utterly thoughtful. I thoroughly enjoyed interacting with her at all times. She represents the best of Public Storage Corporation. She exemplified such uncommon professional decorum and thoughtfulness. She is exceptional. Kind regards, Wilson VonEdwardson

Great service from Public Storage! Eurydice was very helpful.

She did a very good job.... Excited and would highly recommend this location. Great customer service.

Great service from Laura!

Great customer service! Laura was very helpful.

My experience with this location has been superb!! Eurydice has a wonderful personality and made me smile today - Thank you! Tony Radford

Eurydice was very informative, courteous, and got me all situated within 20 minutes.

GREAT SERVICE BY BETH

Laura was amazing! Great service and experience!

Laura was great and had us all wrapped up in 15 mins. Anyone who is moving knows time is important. Thank you

Laura and Desire were so helpful and friendly. Highly recommend this location.

Great costumer service . Love this

This place awesome and Stacy was very nice and helpful some five stars for Stacy and public storage!!

lasonya was a absolute pleasure. A++++++++

La Sonya was amazing super friendly

I had a wonderful experience renting at this place. Beth made sure I understood the rules when I finished with my space. I would rent here again.

Laura was a great help. What i like best is that she did he job with a smile. You can't ask for better service

I have rented and moved across PS locations several times as I needed different spaces. My new location has the size I need and at a competitive cost. I spent time arranging all the paperwork in the office along with auto payment but somehow the auto payment was not activated. Stacy called and notified me of the problem and I went in and she sorted it all out, got my current payment completed and set up the auto pay. Thanks to her for the quick help.

Laura is. amazing. She is always willing to help with a smile. I wish everyone that works in customer service had the same great attitude and she does. Thank you Laura

I stopped by to get prices. Laura helped me and really knew her stuff but the prices are too high for boxes.

Laura was very helpful and fast. Great service!

Excellent service from laura Morris. Wonderful service with a great smile very knowledgeable.

They made using their services quick and easy and had great customer service to boot when I signed up.

Nemi she's very nice and very professional.Held a great conversation

Nemi was very friendly and helpful.

Very friendly and knowledgeable about her job. Lashonda

Excellent, Amy was very helpful. Clean well organized facility. Everything you would hope for in a Public Storage facility. We were completely satisfied.

I have been renting from this location for more than 2 years. Some visits have been ok yet many times it's very frustrating that they don't have a cart to use for hauling in heavy things. Either it is locked up (once) and had to go back to front to get code or it is nowhere in sight and when going back to the office, no one is there. I was told that people steal the cart and they will not buy more. On a positive, I do appreciate being reminded to pay the monthly amount before a late fee is assessed....a call is appreciated! I think it's rude of guests to steal the one thing that makes moving items easier. Not sure how I would handle that situation.

Laura is the best helper the is at public storage. Any time i have had a problem she have worked with me to the fullest. Laura is a hard worker she understands her job and is willing to help all she can if she can. I thank you so much for helping me. To ur boss she is the perfect employee. Laura always has a helping hand. This public storage in my book is the best. Laura has never turned me down. My name is LATOYA BOWIE TELL MS LAURA I THANK HER FROM THE BOTTOM OF MY HEART FOR UNDERSTANDING N HER HELP. THANK U SO MUCH GOD BLESS U N I WILL BE BACK IF UR SERVICE IS NEEDED.

Great Customer Service from Laura

Came in with my elderly father today to rent a unit. The manager, Laura, was extremely helpful, patient, and kind. My father is insistent on doing things himself even though he is disabled. Laura never rushed us and she didn't get angry when she had to repeatedly repeat herself. After all was said and done we decided on a unit she did not currently have available but she took our information and said she would call as soon as the unit was available. I look forward to doing business with her and Public Storage. I will be referring all friends and family to see Laura.

Beth provided great service

Laura was absolutely amazing!!!

I hated renting storage units from public storage because some of the employees are so dull and look like they hate their job. I promised myself after the service a received last year I would never rent there again. I went in with my friend Amber this past weekend and there was a lovely young lady named Crystal. She was very sweet and polite and went over and beyond to help Amber even though I did not recommend the place. I think an employee like this should be recognized. I believe public storage is changing for the better.

Crystal was amazing!

Crystal was a great help!!

Laura was super helpful during my move in today. She clearly understands what quality service is all about and knows how to connect with the customers.

I recently moved out of this facility after having a locker for several months. While going to SMU, I needed a safe place to keep my belongings. This place is well kept and the staff was always very friendly. Thanks for a great experience.

Amazing service ask for Laura!

Raquel rocks, she works hard for the money. Give her her own franchise. Best customer service ever!

Nemi was very professional and friendly. Love the location and staff. Thanks for the dollar special. Will definitely recommend.

Beth was very helpful. I had made my reservation before hand and and she new my name as I walked in the door. I got a 5 by 5 on the corner. Beth toured me to the unit and I promptly locked it up and went to the office to " multi-sign " the paper work. I am now ready to fill it up. Thanks Beth. Happy New Year to you and Laura.

Crystal was a huge help to me. I was really confused and she helped me figure everything out. I'm a single mother of three children and going through a divorce. Earlier this month I rented out a storage unit for the first time. I had never rented out a public storage before. But she made my experience a pleasant one. I went to the public storage on lemmon avenue and saw that pleasant face again. Thank you Crystal and public storage.

Laura was amazingly helpful. She answered all of my questions very nicely.

ad a truly great ex perience with Public Storage! After three failed attempts at getting my furniture moved, it was such a relief to be welcomed by employees Beth Morton and Christy. (The first mover rescheduled at the last minute. On the rescheduled day, he was MIA, along with my deposit money.) Each time I called with a sob story, it was no problem, they held the storage unit that I had reserved online. On moving day, the movers got lost, and went to the wrong Public Storage on E. Mockingbird. It was close to closing time. Beth and Christy weren't upset at all! I was frazzled, and they actually calmed me down. Instead of being treated with hostility, I was treated with kindness, professionalism and empathy. They quickly took care of me in a matter of minutes. The ladies at Public Storage 3550 W. Mockingbird Lane Dallas, Texas 75235 are a class act, and exemplified what true customer service is supposed to be. That's hard to find these days. Thank you Beth and Christy!!!

I had a great experience the other day, thanks to Laura. She's a nice gal and helpful; knowledgeable. It's important to have good people in that desk, and she's a great representative for Public Storage. Sharon Martin

Laura and Nemi have been the best! Great team work and provide so much detail. Love the location and their service. Looking forward to renting with them. Great first impression. Thank you ladies. I'll see you soon.

Easy peasy!!! Laura is awesome and extremely helpful!!!!

Great location. Nemi is very helpful and nice. Would recommend to anyone.

Great service with Nemi at the office!

This was the easiest experience for me. It took very little time and Laura knows her job well. She made me feel welcome and important. The facilities are clean and secure. Excellent place to store your possessions!

Laura & Nemi were extremely helpful. I knew the size unit I wanted, was given a couple of great options, and was quickly on my way after choosing the one that worked best. Excellent, friendly service and a good value. Thank you!

She great person and do a great and a good jod

Great

Nemi provided great service.

Went to this location fast friendly service would recommend this location to anyone.

Second time renting here & so far great experience.

Laura's great!

Great service especially with Laurie, good attitude and always kinda makes your day--a good one. I could move but when I am treated like a neighbor instead of just a customer it makes it worth it.:-)

Laura was very professional and explained everything in detailed.

I had a good experience

Great service! Thanks Laura. Highly recommend!

Grrrrrreat

The gentleman was very thorough and made the most of my short available time. Would recommend to everyone!

I love this location! Paul is one of the guys that helped me and I must say if I ever need storing I will definitely be back here.

Paul and Sara were amazing! Quick process and friendly service! Thanks for beimg there to help with my storage needs! You rock!

I was renting storage at a very difficult time. Sara was the agent on site when I arrived. I found her to be most helpful and informed during a very stressful time. Shewas very patient with me as I could not decide which unit was best. She took her time and explained all the details. I had no questions when I left my belongings behind. When I came in the close my account and vacate the space - it was the same great service. I have used other facilities in the past and can say the service is what sets this location apart from the others. I would recommend to anyone who has a need to use this location of Public Storage and be sure to ask for Sara.

Awesome customer service!!! Sara West, the manager, exceeds all expectations. It is old school the customer is always right service. You can use other storage places just as good but you are not going to find a storage location any better customer service wise--you're not.

First experience with a storage unit in many years and it was remarkably easy, efficient and professionally handled. The representative was knowledgeable and understood my considerations and recommended a particular unit that was excellent for my needs. The facility was immaculate and security was impressive. She and the facility certainly made an good impression for Public Storage and I would not hesitate to rent from PS again, in the future.

For a few reasons I've found myself as a long term customer of this facility... Since 07... I know, but things are on the right track now and will be leaving in the next 24 months... I can't speak highly enough about the guys here... If you have a concern it will be addressed... The guys keep a clean safe facility. From top to bottom the management is great... & their is real personal contact... Not just a cold e-mail. Why else would I have trusted them for so long with my worldly possessions... Thanks