Public Storage Self-Storage Units at 2105 Winsted Drive, Dallas, TX

The two men were great to work with

I had a few concerns but Breshae was amazing and reassured me about keeping my storage! She helped me out with the rent increase and was very transparent! People with customer service like her are what will keep a business around!

I'm very frustrated with our experience here. We have had a unit for less than 10 days and already have had multiple significant problems and continuously struggle to get anyone to help. 1. Our access code was disabled (on day 3). We had used it the previous day successfully, but when we came by with our mover the code no longer worked (and the panel simply said "Code not recognized"). We tried calling the number on the door, the number to the facility, and even the general support line and could not get a hold of anyone despite it being within their quoted office hours. We waited on site for about 45 minutes before giving up. We still did not have access the next day; it took over 24 hours for someone to respond despite several left messages. (This forced us to have our movers leave our belongings until we regained access and return another day.) 2. Not allowed access despite a security incident. First, our unit appears to have been broken into. This is unacceptable to begin with. They did notify us that our lock was broken and put on new lock of their own (their lock appears flimsier than the one we bought from them). We offered to come take a look at our earliest convenience (well within office hours) and were told that they CANNOT help us at that time nor any time for the remainder of the day. I don't understand this; not only do we have no idea about what has happened to our belongings but yet again we cannot access them. This facility will not assist us until the next day and there appears to be nothing we can do about that. To make matters worse; when going over there to see what I could see on my own, the exterior security gate is WIDE OPEN and anybody can come and go as they please. 3. It has been incredibly frustrating trying to get a hold of anyone at the facility. Nobody responds to the phone nor is on-site to assist despite it being during their quote office hours. I have stopped by several times when they are supposed to be open and we have left multiple messages with no response. Customer support told me all I can do is make an appointment for the following day. I certainly hope that our experience is not the norm at this location (as we have had positive experiences here in the past).

Good man Mr Dan

Nancy was fabulous and quickly helped me get my rental issue sorted out!

Customer service is excellent. Dan is 5 star. Helped with set up. Thank you!!

Had a great experience with Dan in Dallas. Quick and easy! Happy with my space and with the help I received.

Extremely knowledgeable and very helpful and got me set up. I appreciate Dan He’s an asset to the company.

This company and business is one of the absolutely worst places to rent and deal with in the history of storage. From the top of the regional division manager to the property manager. Never ever use them.

Dan was very helpful and make the process so easy!

William at the Winsted location is incredible! Great customer service, very knowledgeable and helpful.

Thanks Dan for your help getting good rates

Rented through their website because the office was closed. We arrived to the location .. elevators were down , our unit was on the third floor. The only option was to put out things on the elevator to the second floor and for us to take the stairs to the second floor , like.. it doesn’t make sense why can we load our belongings but us having to go up by the stairs? We were Going to take forever so we decided to cancel calling customer service and were told we were not going to be refunded the admin. fee … again… we were there 5min and canceled immediately, plus the elevators were down , that’s not our fault. We need to be reimbursed the admin fee. The location itself is old.

Zoie and Breshae gave me a great experience and I had no hassles getting what I needed for a new storage!!

Dan, Zoie and Breshae I want to thank for help with my visit. They all had smiling faces .

I’ve unfortunately had many different storage units over the years. This is definitely on the bottom of my list. The property is not very well taken care of. My gate access on the app never works. The layout can be confusing. They now want to raise my monthly rent $33 dollars! Not worth it in my opinion.

Ashley and Dan did an excellent job of helping me today and were very professional

I’m a satisfied customer my favorite people to see is Dan and Amiya they have a beautiful spirit and I sit and talk to them for hours

Great friendly service.

Dan and Chris were very accommodating and make my rental process fast and easy. Nice facility and great service.

Employees were friendly but every time I go in the store they're like "what do you want " expression in they're faces.

Dan was tremendously helpful and knowledgeable about the storage facility. Answered every question and was very courteous. I Highly recommend Dan. Thanks !!

Dan was very friendly and helpful. He took the time out to make sure all my questions and concerns were answered and met. I Thank you so much🙂.

This location is very clean and well kept. the managers are very nice! She helps me out with anything I need.

Appreciate Dan for being so knowledgeable and efficient.

Dan was so patient with updating my unit at the last minute. He took the time to make sure the new unit would work for me. Thanks again, Dan!

Liz was the best help today answering all of my questions about dates, time, money and offers! Thank you very much for taking the time to talk to me today.

I spoke with the site manager Dan and he was very helpful in getting my storage needs fulfilled. He explained everything and helped me get the best deal! The site itself was immaculate and seems very well managed. This guy deserves a raise!!

Dan, was a great customer service rep and made my transaction simple and pleasant and I’m old school, I still walk in and make payments.. Thanks Dan.

The manager, Dan at Public Storage at Winsted Drive in Dallas, Tx. is great. He has assisted me so many times when accessing my storage unit. He even helped me with an issue with my rental car when I was there this month(May). He is polite and has a sense of humor, as well. I really appreciate his help.

Romeo and Dan were wonderful!

Ms Shirley was the best person she know her job well love the experience great personality

I don't have storage here but one of my clients does so I go frequently getting things out of storage for her and it's a really nice place. I haven't dealt with the staff but the place is always exceptionally clean and free of debris. If I ever need storage this is the place I will choose!!

Continued storage needed for my passed wife. Recently needed to update my space requirement - Elizabeth helped me 100%. Happy tenant for 20 plus years. Dan has helped greatly too. Dmc

Good luck actually finding someone who can help you at this property. I received a voicemail saying my account is “current on their end” and then I check my account to a 50$ fee for them charging my card twice & it failed. Why run the card twice without confirming what the problem was. After I called they tell me there’s a problem with their portal for ACH payments so I had to make a separate payment with my card for the full amount after a mistake they’ve made. You’d think If there’s a problem with the app/website they’d try to find a solution with the customer instead of simply adding more fees. The property manager I spoke with on the phone told me she couldn’t help and I'd have to contact customer service. I wish I could make this up

Had my belongings stored here for over a year and never once has any issue. The staff was very courteous and helped with all situations, and Elizabeth was particularly gracious for assisting with checkout!

Shirley was very nice and gave a quick service to rent a unit.

The manager Dan was very helpful. Explained everything thoroughly and also gave me a walk through and helped me with getting the app for the gate.. Really appreciated it.

I had a fast and friendly experience thanks to Mr.Dan, very informative and helpful made this experience a piece cake

Dan was so helpful and everyone is so nice in the office. I always get right in and out of my spaces and everything is always clean and climate controles:)

My experience with this Public Storage has been exceptional from start to finish. Dan provided some of the best customer service I think I've ever seen anywhere in the storage business. He was very supportive, informed me of all my options, and then really tailored the service to meet my needs when I was facing many difficult life challenges during my rental period. Thanks Dan, you're the best man!

Excellent customer service. Rented a unit online in building B and the next day, the day I was due to move in, the elevator went own. I had a full u-haul truck at the time and had been moving out of a 3rd floor apartment all day, so the thought of moving anything up stairs was a no-go. I had three days to figure out what to do with a bed and heavy couch, so I waited till the following day to see if I could make the trek up the stairs. Showed up the following day ready to conquer the stairs and Dan from the office sought me out on the property to move me to a unit in building A where the elevator works. Dan changed my luck and made my public storage experience way more enjoyable. Thanks, Dan!

Dan was very attentive and patient in helping me pick out units

Great storage place. Very clean and well kept. Was assisted by Dan who was very helpful. Stop by and check them out.

Dan and Chris were Amazing! They helped us out and made everything happen for us.

Chris did a great job for me today.

Excelente servicio. Amables y accesibles. Muy pacientes.

The lady named jada at this location has great customer service & has helped with a lot of information to complete my reservation

I needed a unit asap and the lady behind the counter, Jada, was too helpful and sweet! This location’s pricing was out of range for me but she took time to recommend other places in my budget. Would def return!

Dan and Chris are very courteous people and always cleaning the property. Enjoy the conversations I encounter with them both.

The property manager, Dan, handled the broken down elevator as well as I could have asked. The day of my move-in he swiftly transferred me from a third-floor unit to a first-floor unit for the same rate. I've rented here several times throughout my life and have always had a pleasant experience.

Dan was great, had good patience took the time to explain everything and made sure I was well taken care of. Great job thank you

Dan and Sarah were the best at Public Storage. They helped me when I needed help with my vehicle and made me feel safe during the whole ordeal. Personally, i'd give them a raise and the best of props. Thank ya'll very much :)

Great customer service. Great prices. Great location. Maddie was great. 👍

Dan, the property manager , was so friendly and helpful! I highly recommend this location.

Dan was extremely helpful in explaining throughly and expediting the sign up process. Answered all questions regarding storage unit and access.

Excellent service!

Absolutely love this storage location! It is super clean and organized, and safe!! Love the store manager, Dan. He’s very helpful and kind!!! Thank you guys so much!

Dan was so helpful and nice

Dan was incredibly helpful with my move from one unit to another! He helped me find unit better suited for my storage needs within the same building and on the same floor. Dan was even nice enough to help me move my belongings from one unit to the next. I couldn’t have asked for a better experience.

I've been a tenant here since 2013, when I moved to Dallas. The location is great, right near my house and apartments prior. The staff, for the most part, has been helpful in my times of turmoil. after a brief misunderstanding with the district manager he contacted me and went out of his way to rectify the situation and return my rented space back to me. Thank you Rick

Dan, Jada and Kaitlyn helped me today... they were very courteous and professional.

Jada was great!

Thanks to Dan, for having me save $200 on storage unit!

Very helpful Answered all my questions. A+++++ service!!!!!@

Good price for the space, served my needs very well, and easy to access. Dan was very helpful and followed up with me after I got moved out, great customer service. Couldn't be any easier!!

A pleasant experience, I feel like family now. Thank you tanner and Dan very knowledgeable.

Very easy check in and helpful staff. Glad I came here for storage!

Dan and Jimi were so helpful. I stopped in for several Issues and they took a lot of time to help rectify the problems. Plus made me aware that one can open the gate with phone rather than getting in and out of the vehicle. I was notified for an increase and they helped me figure it out. Very helpful and friendly.

Dan gave great service. Very helpful

Excellent customer service!

I have been renting a storage here for 3 years. I’ve always had a great experience. Gloria and Dan are amazing. They are friendly and they assured me my personal belongings would be safe.

Clean facilities and quick, clear instructions! Georgia and Dan helped make the move out process a breeze! I’m only leaving because I’m moving, otherwise I’d continue using storage at this location.

Friendly, fast service, highly recommend

Dan and Turquoise helped me in the checkout of the unit and were very friendly. Thank you

Awesome service, Brittany provided awesome customer service and was a great help!

Clean storage and friendly customer service.

Was the best guy help with a lot.

Ms. Loraine was AMAZING!!! I recommend this location to anyone!!!

Dan was amazing! He made sure I was taken care of. Great customer service :)

Dan is the man!!! Very helpful and informative. Made the experience very easy. Thanks Dan!!!

I've been happy. Everyone there has treated me well. I had a problem with my lock and they got it fixed within 10 minutes! Very happy with Public Storage.

Mr. Dan was very helpful and provide excellent service

Dan did a great job renting me a space. Definitely recommend great service!