Public Storage Self-Storage Units at 12906 Fry Rd, Cypress, TX

I wanted to add to my review that I was taking some stuff up to put in my storage unit the other day and I could not find a cart on property anywhere and I went to the office to see where I could locate one and the manager, Cristina, immediately stopped what she was doing and helped me go door to door til we found one. Thank you, Cristina for helping me out. ...... ..I am new at renting storage and Cristina was very kind and patient answering all of my questions. Thank you!! Cristina is always so helpful everytime I see her working. Thanks again.

Why is the gate always open?

I just wanted to say thank you to Cristina who took the time to help me find a cart. Apparently there are only 2 carts at this property and I couldn't find one anywhere and Cristina helped me out and found a cart way over in another building. Thanks for taking the time to help me out. Also I think y'all need more carts.

I just wanted to say this is a nice clean facility. The employee who works here is always out with her cart cleaning the property. She is very friendly to and always says hello or waves. Thanks Christina!

very helpful and had what I needed and Cristina was a super nice employee

Amazing service from Cristina!!

I bought boxes and bubble wrap today and the lady in the office her name was Joana, she helped me load the boxes into my car.. she was sooo nice and helpful..couldn't ask for better service !!!!

From the moment I walked into the facility, Marquel greeted me with a warm and friendly smile. She patiently listened to my storage needs and provided me with valuable insights and recommendations to help me make an informed decision. Her knowledge of the facility and storage units was impressive, and she took the time to answer all my of questions. I cannot recommend Marquel at this Public Storage highly enough. Her dedication, professionalism, and exceptional service truly made a difference in my storage journey. If you're looking for a seamless and stress-free storage experience, Marquel is the person you can trust to provide outstanding service. Thank you, Marquel, for your hard work and commitment to excellence! 10/10 Experience

Five stars to Danielle. She went above and beyond to address and fix the issue.

Great location it's well maintained. The staff are professional and nice. Cristina is amazing!!! She helped me transfer units with easy and no complaints 👌

This is my first time ever renting a storage unit and I’m so glad to be able to get such a great experience with the whole process of renting it for the great help of Christia customers service and to be honest I’m really happy to be the one who to say thank her for the time she took to get me in knowing about the property steps and how everything works.. Christia really has been an incredible person for the whole time I’ve had here in using public storage and I think she is amazing at her job.. I wish more people were as passionate as she is about the customers. I will recommend her any day anytime. Thank you so very much. I am very satisfied please with the service here and her services ..

Great management! Christina is awesome.

Christina is wonderful very helpful always smiling awesome customer service I’ll going to recommend them to everyone because of Christina

The property manager Christina was more then helpful with all of our needs she went above and beyond and i would not hesitate to recommend this specific location to my friend and family knowing they would be in good hands Christina is a great employee and made our renting experience the best it could be and made sure all our needs were met fast and efficiently also she is a polite individual to work with thank you Christina for your wonderful costumer experience. P..S if management reads this please give her a raise she is the absolute best and represents this location perfectly.

Good customer service thanks cherame.

I was very impressed with this location, Cristina really came through when I needed help. She was kind and well spoken. Thanks for everything!

Great facility, the manager Christina is super helpful. Great location, clean and friendly staff. Would definitely recommend.

I had a really nice experience with the staff members. The storage units are kept nice and clean. The app is also really helpful, I had a staff member Christina who recommended me the app. Thanks a bunch for the nice service.

Had a great experience during my move in, and the bathroom was very clean. Cristina was extremely professional and gave me some good tips to keep my things safe.

Cristina was very helpful with assisting us in seeking the right storage unit based on our needs. She made our customer experience pleasant and very enjoyable! I highly recommend Cristina if you are seeking a storage facility with Public Storage on Fry Rd, Cypress!

Cristina was very helpful. Great service. I had to go get stuff from storage and I couldn't remember my code so I went in the office to get my code and Cristina was on duty and was so helpful. She told me about the app and helped me get it downloaded then showed me how to use it. She was so helpful. Thank you!!

Thank goodness I have home-grown helpers and a school holiday! We are consolidating my staging furniture and items from 2 units into one large unit!!! I trust Public Storage at 9102 Fry Rd to keep everything secure and climate-controlled... 🏘🕰🖼🪞🛋️

Pros: In terms of cleanliness, by far this is one of the cleanest storage units that I have ever laid my eyes on. In terms of staff Christopher and Hayley were really cordial, nice to talk too and pleasant to work with. They were honest and to the point Cons: The people at customer care who you call and talk too are rude and obnoxious. What's even more nerve-wracking is the pathetic admin fee they tie into the rental of each unit. So if you take a storage unit they charge you a $25 administrative fee for "processing and paperwork" and once you have a unit if you would like to lease another unit their app navigates you online where you select the storage space you desire and then at payment they charge you with an administrative fee again! WHY???

I haven't had any issues with this storage facility. The manager communicated very well as far as any issues that arise. I moved out of the state and I could no longer afford nor did I want the things left in storage, so the manager handled it for me! Thank you again!

Wonderful

Cherame was a fantastic representative for Public Storage. She could not have been any better. Public Storage has one of the best.

WARNING!!! ABSOLUTELY WORST PLACE!!! Our unit has been broken into TWICE here. Got a call 14 others were broken into as well! CLEARLY this place is not under proper surveillance or it’s an inside job!!! And they are doing NOTHING!!!! Do not use this place unless you want your belongings damaged from people tearing through your life time of processions, and stealing everything you’ve worked for! They still have not handled our first claim as well, which we lost almost 15k of our things!!

Everything was so clean n great team!

Without the help of the amazing manager , Crisitna, I would have given up. She is kind , caring, and helpful.

DO NOT USE!!! We had close to $15k of stolen goods from our unit. This place has done NOTHING to help. We purchased the insurance that they REQUIRED, and cannot can a phone call back for an insurance claim! I have left SEVERAL emails, voicemails, and filed a police report, and still no response. BEWARE, this place it is AWFUL! Our unit was securely locked and somebody came in with a crowbar after hours and busted the door open. We have filed a police report, and they refuse to share the video and cooperate. I would have given zero stars if I could.

Our storage unit was broken into with a crow bar and over $15k of our belongings was stolen. We have the required insurance and no one will return phone calls or email to process the claim. We have a police report but Public Storage refuses to turn over the video footage of the theft. DO NOT USE THEM!! This appears to be an inside job that they do not want to take responsibility for!!!

Amazing employees..answered all my questions..very knowledgeable... thanks

Nice facility. I especially like the atmosphere.

Excellent service

Why can't everyone be more like Christina? She's very helpful, understanding, kind, and she listens! Thanks for the help!

Awful just awful. We’re open and the doors are locked at 2pm. Call customer service on hold for 30 minutes Get it together

Great customer service

Cherame was very helpful she help me download the app. The app is easy I love it.

Very disappointed. This place used to be a Community Self Storage and was recently bought out by Public Storage, ever since the place has unfortunately downgraded. Public Storage took away the door blocks, flat bed carts and the dumpsters outside the doors which makes it harder when your hauling things in and out and getting rid of things. The good reviews are reviews from when this place used to be a Community Self Storage so just a heads up.

Great rental experience. Cherame went out of her way to help me. Great customer service.

Today I went to this place thinking I was going to have a hard time paying my aunt bill for public storage but when I went in I was approached by a young lady by the name marquel Haynes she was very very very nice and help me with the bill I pay my aunt bill here all the time and never got good customer service from any one else like ms marquel has given me she’s the best thanks marquel and keep up the good work

I came into the office to get information on storage prices and Marquel took time out to explain everything, if your looking for a storage I advise you to come here she is amazing

Ms .Cherame was very helpful at this location and helping .

Marquel is a friendly professional employee that I had the pleasure of doing business with. I highly recommend this place because of her.

Super awesome experience with Cherame! Easy set up!

Very NICE Management!

Amazing staff and very helpful. I recommend to store here. 👍

Really nice and clean facility with a friendly helpful staff.

So , did the "rude blonde lady" find another job? I'm hoping it's not the same rude lady from the Hempstead DMV office 🤪. Anyhow,I'm needing to get a small storage unit for a few pieces of furniture.if I get a bad vibe by the front desk,I'll walk.

Has this storage facility ever flooded?

Nice and knowledgeable people. Will definitely be doing repeat business.

Fantastic service, great location, good price! I looked at a least a dozen different storage locations before finding this one and it was hands down the best choice. I would highly recommend this location!

They were absolutely amazing they were the light in the midst of the storm my family & I were going through. The act of kindness goes a long way. I can’t speak enough good things about those wonderful ladies. Thank you again.

Highly recommend this storage location. It's convenient, friendly staff, and is economical.

Friendly staff. Large clean and secure location

Patty & her staff were very kind & in a world of everyone speeding to beat you to the next red🚦light, it’s nice to know you can count on a manager & her staff to be kind & courteous!! Thanks Patty & hope you & staff have a happy new year!!!

I'm a little perplexed by the negative reviews regarding customer service. Patty was always pleasant to me, and helpful with a billing problem along with a prorated rate for moving out 3 days after full payment would ordinarily be expected. Once I moved out, I even got a "thank-you" letter for giving Community my business. Facilities are quite new and very clean. Climate controlled units are kept very cool! Hey, we all have our good and bad days. Be open minded to that fact.

Clean, friendly

Reasonable storage

Very rude unprofessional I think that if someone is not happy with the job then look for another one if I could them zero star I would please go somewhere else

Clean, climate controlled, nice access hours, fair prices.

Very rude customer service.

The office staff is so rude. The blonde lady working the front desk did not even greet me when I walked through the door. When she finally acknowledged me standing there I asked her what size storages they have available she walked over to a room with sizes and told me she had the largest or smallest available no others. I asked her if she could check her system to see if she had any others available and she rudely replied I know I have these 2 but I guess I can check. She then wrote the sizes and prices on a business card, handed it to me and answered the phone. She was also rude to the person on the phone telling them she can't hear them and if they need help to call back. She didn't explain any pricing she wrote down or anything until I asked her. The customer service was ridiculously horrible. I will not be using this storage even though it is right next to the community I'm staying at and it would be the easiest option for the simple fact that the blonde lady working at the desk who never gave me her name was incredibly rude and acted like she could careless to have my buisness or not. I have never been treated so rudely as a potential customer that could bring her company that employs her money. Very very rude and horrible customer service.