Public Storage Self-Storage Units at 13201 Spring Cypress Rd, Cypress, TX

I lost my key to my storage and Ms.Nettie recommended a locksmith and help me get another lock quickly. 😊

Nettie at Public Storage is wonderful! Everyone has always been so professional, kind and courteous to me. However Nettie exceeds my expectations, she’s always genuinely so happy and eager to help you. I have been using this storage unit for over 3 years now and this is the best storage place for me I highly recommend!

Rosa has worked at this property for 3 management changes over the span of +3 year. Her execution of management skill and kindness keeps our business. We originally signed up with her and it is a top notch experience every time we need help.

Very polite and have a great deals if you catch them at the right time

Nettie was very helpful the last time I stopped by. The facility is clean & bright. She was pleasant and professional. Nettie even saved me some money on my rate for being a loyal customer.

While the facility is nice they change prices. I have been paying 102 dollars for a few months but just recieved message that bill will be going up to 138 dollars next month. That seems like a big jump. I will be looking for other storage places. Update: public storage reached out and lowered back to original price

I have used this Public Storage since hurricane Harvey. Their manager Nettie, has been very helpful when larger units monthly rates drops. Online changes allow me to increase or decrease the size of my units to keep my costs to a minimum.

Clean and secure

Nettie the Property Manager was very nice and helpful. I would recommend her Customer Service @ this location.

I have my stuff stored at this location. Nettie is wonderful, she is always there to help! It's always clean.

I moved 2 weeks ago, and Nettie was great! Talk about customer service...she was accommodating, showed empathy, she was friendly, had excellent business acumen, and knew her product! I would 100% recommend working with her if you need storage!

We worked with Nettie to rent our storage unit. She was very helpful. The place is very clean. We highly recommend Netti and this Public Storage

Nettie the property manager was awesome! Thanks for the assistance!

Nettie is amazing.

Needs to be updated

They don't answer the phone and they don't return calls.

Nice, Clean and Accessibility to storage was excellent!!! Can’t forget about the staff but they were very nice and quick to answer any of needs or concerns!!! Thanks again!

Met Nettie today for first time. She was very accommodating, professional and kind. She accompanied me to the unit explaining access, hours, procedures and operation of the lock. Feel more comfortable about the move in and move out process. Great representative for Public Storage corporation. Thanks Nettie!!!!!!!

Nettie was extremely clear and patient to show me the unit. She is a great employee for Public Storage.

I absolutely recommend Public Storage at this location! Nettie is AMAZING!!!! She is very helpful and attentive! You could not ask for a better property manager!!!!

Clean, secure facility. Easy access and lots of size options. Nettie, the manager was a huge help getting me some additional storage near the one I already had (on the same floor). Great service and very friendly. Highly recommend

Nettie deserves 5 stars and a bonus at Public Storage. Highly recommend!

Nettie at the 13201 Spring Cypress Rd location was great. She helped us with the transition to a smaller unit. It was done very quickly. Nettie was very helpful.

It was a pleasure having Nettie as a Property Manager. She was always smiling, always said "Hi" and was always helpful. The only reason I saw her a lot was because she was always sweeping or cleaning around the facility making the Storage area pristine!

Candi was so helpful and super nice to me! Made the whole process a breeze. Highly recommend this place. Edit : Today will be my last day with public storage for now. Never had a problem in the 2 years I have been here. Today Nettie was helping me with the move out process, was very friendly, very funny and even offered solutions to my problem. She checked on me periodically to make sure I was still doing okay, and that was very much appreciated, especially in this heat. This place has always been clean, and very well maintained. Never had a bad experience with the employees. I will definitely be using this location again should I ever need to store anything. Thank you so much nettie and candi for you help. 💖

Nettie was very responsive to questions and returning phone calls. Nettie was our 2nd property manager since we stored our belongings 3 1/2 years ago. The facility was clean, well maintained, the air conditioner worked well, our furniture and other belongings had NOT degraded during storage. Nettie was great and we would use both Nettie and Public Storage again with confidence.

Used this location to temporarily store goods. The agent Nettie was super nice and helpful. She quickly got us set up on a month-to-month contract. Facility was very clean. It totally met our needs. Very satisfied.

Nettie was amazing! Ensured I selected the appropriate unit size to meet my needs, and answered any and all questions to my satisfaction. Professional with a positive attitude throughout the entire process.

Davin did a great job helping my husband and I choosing the right storage unit and showing us different size units. Very happy with the customer service !

Just got assisted by Davin. Appreciate all the information given and kind customer service. My wife is happy as well :)

Easy to work with. Convenient location. Easy access. Helpful staff.

I was really happy with the level of customer service I received from Davian. He was so polite, professional, and knowledgeable.

Planning a Move and Called Inquiring About A Unit and Was Very Pleased With Davin and How Knowledgeable He Was About The Property and Units. Awesome

Rolondo was super helpful process was quick and easy

Davin was extremely helpful in making sure that all necessary information was entered!! Excellent customer service!!! Thank you Davin!!

We have used the Public Storage at Spring Cypress near Grant Rd for many years. The current manager, Nettie, is very helpful and has always been available for any questions we might have. The location is clean and well maintained and always has been. We have been very pleased with this facility for the past seven years!!!

I reserved a space online. The next morning Davin helped me complete the leasing process. The facility is really nice and well maintained. Easy access from Spring Cypress. I am really happy I made the move here.

Davin was awesome today. Very professional and friendly. The storage areas are also very clean and tidy. This is a great location.

I bought a unit online and when I arrived it didn’t fit my needs. Candi was able to reverse the transaction and get me squared away easily. Good experience here.

My husband and I have had a unit in this facility for a few years and the service, facility and customer service is top-notch. Nettie is our customer contact person and she is always personable and professional. Highest recommendation!

Nettie was awesome!!! She help me out when I broke my key off in the lock and within 20mins had it fixed. Will continue to use and recommend.

Nettie was a big help in setting up the rental of the unit I needed. The property has a great appearance - would definitely recommend renting from this location!

I have had a couple of units over the last two years and the facilities are always clean and well maintained. Nettie, who manages the facility, is very personable and helpful. Very convenient location.

Nettie was great and provided fantastic customer service! I am comfortable storing my belongings here and I highly recommend it to anyone look for storage that is clean, conveniently located, and affordable.

After having been unable to check on our belongings since early 2020 due to Covid lockdowns, Nettie did a great job in helping us figure out our next steps as we prepared to move back to the Houston area. Not only was she friendly and informative, but she was also efficient in checking us out and confirming our changes. In a time when customer service has understandably taken a hit, Nettie provided commendable assistance.

I have had a storage unit at the Spring Cypress (near Grant Rd) location for a few years now. I have used storage for one reason or another for over 20 years, and this is one of the best managed facility I have used to date. The new onsite manager (name escapes me) is awesome! She is always accommodating where she can be. Highly recommend this facility if you need storage in the area!

Clean and good service.

Location is always clean when I walk in. Nettie always provide excellent customer service.

Candi has been of great help to me. I needed additional storage and she was able to secure that for me. I have been so swamped with work I forgot to pay my monthly storage fee. She called and worked with me and saw to it that I was not charged an additional late fee since it was the first time my payment had been late. Thanks so much Candi! I now love the customer service with Nettie! She has always come to my rescue when I need help and inspiration! THANK YOU NETTIE! Good Job!!!!!

The property is clean and the manager Nettie was very helpful I was in need of multiple units.

I have been renting here for sometime and recently called the office to discuss my bill. Nettie was super nice and really went above and beyond to help me. I am very pleased with this location and the professional service I have received. Thank you Nettie!

Candi was extremely helpful throughout the rental process. Great customer service and clean, well maintained storage facility. Highly recommended. Our second experience at the location was equally as good, Nettie was extremely helpful during our move in. Glad to be continued customers.

Samantha Cervantes gave the absolute best customer service ever! Had all the answers to any questions I had... Would highly recommend 10 / 10 times!

I am one of the unfortunate people who had pipe bursts with the winter storm so needed some storage space because I have to move out of my home and this location was great. Nettie was very helpful and I really appreciated her help and guidance.

Fantastic service from Nettie. She was very nice and the facility is very clean. She went out of her way to help me find a cart and brought it to me. My foot was injured and I wasn't able to walk to far. Great service and great place to store your belongings!

Clean well lit

Jessica Stewart went way above and beyond to make our move in experience pleasant. She’s always very happy and positive. Great employee.

I have used this property several times and for how large it is, it is always well maintained and super clean. Several employees i have dealt with in the past have been very rude and make you feel you are disrupting them with any questions or needs. I needed a storeroom again and had the pleasure of dealing with Jessica. She was an absolute gem. She was extremely knowledgeable, patient, kind, and went out of her way to answer any questions and assist with any needs. She definitely is an asset to Public Storage.

Very clean facilities. Very pleasant staff.

Kathy was the absolute best with setting me up with a new unit! Awesome job!

My experience was extremely great from the time I initiated the contract until the time I checked out. Employee Ms. Kathy was awesome. She was very helpful during my vacate.

Storage facility was okay. Saw a couple roaches when on the 2nd floor hall way a few times. Paid for the month of November but moved everything out of my unit on the 9th. Reached out to customer service to obtain an eta of when I would receive a refund for the time I will not use at the storage. Was told I would not receive a refund and they do not prorate refunds.

Kathy gave amazing customer service and carefully explained everything to make the process go smoothly. Highly reccomend this place.

The girl that helped me at the new store on Spring cypress was so incredibly sweet I told her that my son had brain cancer and she went and locked the unit and brought me my key and I was in-and-out in less than like 10 minutes it was awesome

I think the only reason they have good reviews at all is because when first purchasing a unit they ask you over and over to write a good review. They raised the price of our unit dramatically in the last year. We also have a light that isn't working due to electrical problems which they will never fix. So a lot of our moving was done in the dark.

Excellent pricing

Staff is very friendly and very informative. They were able to meet my needs and give me the best options they had for me. I would definitely recommend them.

Torres was very polite when I stopped in to purchase some packing paper.

My family has been using Public Storage for about two years and it’s been great. Yesterday, we discovered we needed more space and Torre was an absolute dream to help us talk through what we needed and get our new space. She was kind, patient and helpful during a stressful moment. The place is well lit, clean and easy to navigate. I love that it’s so close and I can quickly run over and grab seasonal things as needed. I like the layers of security and always can move things big and small very easily through the space.

Candi Great service. Quick and straight to the point.

Candi was very excellent in explaining everything, very friendly and knows her information, very social

Candi was the best. The property is great

I had the best experience dealing with the management at this Public Storage location. I was having trouble with something and addressed my concern to Candi, the manager. Without hesitation, she informed me of my options and even went out of her way to ensure that I remain a satisfied customer. She is always friendly, cares about her customers and enjoys getting to know her clients. Sometimes it only takes one person to make a difference and Candi is that person!

Candi is helpful and professional, got me into a storage unit quickly would definitely recommend storing here

Candi provided excellent service! Pleasure to deal with!

Candi was awesome. Process was quick and simple. Most info was already available from online input day before.

Candi is a wonderful person and I really appreciate her help so much! I was given a great location close to the elevator. The facility itself is very clean and so is my unit. Thank you again for your help during my transition!!

I went in today to look for a storage unit my experience was very pleasant, it was quick and easy, everything was thoroughly explained from the customer service rep Candi she was very patient with me, even with all my 100 questions, she made sure I knew everything i needed to from billing to accessing my new 10x10 storage. I have climate control and I don’t have to worry about being outside in the heat because my storage is inside which is very convenient for me. I really enjoyed my experience and I felt like I was treated fairly. Definitely recommend!

Easy process to get going. Lucy and Candi answered all questions and made this whole process easy.

Candi took care of me and explained everything in detail. The facility was extremely clean!

Nice location, the property was well kept and Candi was very helpful.

Great service! Friendly and very accommodating. Clean well run facility! Ms. Candi and Ms. Milla were awesome!

Kandi did an exceptional job. Will definitely recommend any friends and family.

Candi was awesome. This is my second time using this facility because the first experience was great. The facility is clean.

Service is very good!! Candi is a very nice lady!!! Would 100% use their service if I ever need it again!

Candi was so very helpful and eagerly wanting to help. From confirming our appointment time of arrival and insure we had big enough storage space for our belongings. As a woman and also married to Houston Police Lieut. who is always aware of my surroundings, I question WHY Public Storage Company has their employees working by themselves. Please consider at least a 2 person office.

Candi and Milla are both very helpful at this location. They clearly want the customer to have the best possible experience.

Candi was very helpful and knowledgeable about renting the appropriate storage space for our needs. The space was clean, secure, and well maintained. It was nice to work with someone who was both personal and efficient and who knew the products and the business so well.

Candi is amazing. Very clean facility with exceptional service.

We worked with Candi today to rent a storage unit. She was very helpful and knowledgeable. She provided several packing and moving tips as well as guided us to a unit that would accommodate our needs! She was awesome!

Candi was extremely helpful and polite. She was knowledgeable and was able to provide us with information that made our move easier.

Candi helps me understand my billings. Thank you.

Candi - I love using Public Storage for my business needs. Candi is always happy to help and very informative when I have questions about the facility.

Candi was a wonderful help!!! Very friendly and professional... Quite a sweet woman. I appreciate the clean space... Thank you 😊

Candi was amazing and very helpful!!! We went in wanting a 10x10 and she helped us figure out if we really needed that big of a unit. She took us on a tour and showed us a smaller unit that she thought would work better and she was RIGHT!!! Candi was very knowledgeable and thorough with helping us make decisions. Would definitely recommend this Public Storage and Candi

Candi and sophie help me out with the perfect storage unit I needed and as well has a generous air surrounding both of them. Great help and nice people.

This is a really good place for storage. The rooms are temperature controlled, the entrance doors are locked with a keypad that only customers have access to, and the rooms are a fair price for the size. Be careful though because if your loading things close to when they close, you will be locked in after closing hours. I was very pleased to see how big and clean this facility was. Also the staff is great and will help you out with anything happily.

Customer service was great! Nice and clean facility! Got a great deal and sign up process was smooth with no problems or hidden fees! Lucy was great and professional! Ask for her if you need any help!

Candi and Sheena were wonderful. When Candi was checking units she saw I had alot of space.She told me I can get smaller space I'm saving more than half on my storage. Very nice place always clean, great service.

Candi assisted me with a issue and got it resolved in 15minutes! Pleasant and extremely helpful and professional. You can always count on Candi to get things done quickly and make you a happy customer:-)

I love this public storage. The place is always clean and the staff is very professional. I have been a customer for over 3 years now and I appreciate the great customer service. Candi has been awesome from day 1 and I'm thankful for her!!!

Candi at public stogage was so friendl and Informative on helping us choose a storage place during our recent move. I couldn't give her a better reviews she was awesome, helpful and always there for us!

Candi at this location is a gem! First class service with a smile. Will definitely refer Candi and Public Storage!

Sofi and Candi were super friendly and helpful. Glad we choose Public Storage!!

Very friendly, helpful, and clean facility

Candi and Milla were very patient and helpful in answering my questions

Great staff place is always clean

Candi is always helpful when I come into the store I appreciate her. She always great me with a smile. Property always cleaned and well maintained

Candi did a great job helping us get our unit & materials for packing. Definitely recommend!

Awesome customer service from Candi. Best place for storage.

Candi, thank you for the great service and I appreciate all your help. The property is really nice and clean. Very Professional and friendly.

Candi is a very good professional and facility is clean and I will use their services again

place is clean as a whistle . could use a little bit more parking though. on busy days it gets a little cramped. the retired nurse lady is awesome explains everything perfectly highly knowledgeable that is who i had check me in #amazing :) then Candy the phone troll calls you because she does not know whats going on and try s to give you a heart attack over the phone . I was told a week in the paperwork it says a week to buy a cylinder lock. Candy calls 4 days later and starts in on me ..... we are going to release your unit and give it way. I just paid $200 4 days ago and this what I get skip the pleasantry's straight to the throat. Personally I think she would be better prison guard after my experience with her. If she calls you do yourself a favor and hang up #heart-attack

September 2019- Candi- again as amazing as she is & very friendly, she provides the best guest service to anyone...She is the reason why I have stayed over 2 years for 2 units. I always feel well protected keeping my treasures at this Public Storage. Sadly I had to get rid of one my units today to condense but she always has kept me up to date with any changes & communicates quickly. Love that Lady!! (2017) Candi is amazing! I really love my unit and the price you can't beat! Worth going to check this out.

Excellent service. I was able to sign up online and it made the process really easy and convenient. Candi took me to through the building and gave me a walkthrough, very helpful.

Ondria. And michelle. Helped me on separate occasions both. Were. Both jest great. Ondia i really like. Shes great thank u for a great experience

Ondria was very pleasant, efficient, and helpful.

Candi was so helpful! We had been so busy moving that we forgot to close our account with Public Storage. She called me a couple of times to make sure I would make it in time before we got charged over $100! We’d definitely use this place again!

Nice clean secure storage with friendly staff.

Milla was a great help, lovely lady with a wonderful sense of humor.

Candi was very helpful! Answered all my questions I had!

Candi was extremely helpful and got us thru our check in quickly. She was very busy but still took the time to make sure we were well informed about our unit and the rental process. Thank you, Candi!

Candi has gone above and beyond from day one when she stayed on the phone to direct me with landmarks to find the location. She was very courteous when I came to location to rent my storage unit. Prior to renting circumstances came up where I told her I would not be able to rent but instead cancelling my reservation she extended it without my knowledge as far out as she could and called numerous times to get in touch with to let me know she still had the space at original reservation price instead of the current unit price due to summer sale. I have MS and I have mobility issues and sight issue and she helped with rental with iPad and she offers me to sit down and pulled the iPad to me so I don't have to stand. She even goes as far as opening the door when she sees me coming and going. Property is always nice and clean.

Very helpful! VERY clean facility.

Candi was very helpful today as we rented a new storage unit. She explained everything to us about our contract simply and was very courteous. Nice place!

The absolute WORST facility ever!!! First of all Candi is very rude, has zero people or customer relations skills. Went to unload an entire truck load of large items but no one was in the office. Since the carts are locked up in the office, we had to carry everything by hand to the 3rd floor. The elevator however dropped us in between floors 2 & 3 causing us to drop our items. We were stuck for several minutes until someone on the ground floor called for the elevator. Had to then take all of our items to the complete opposite end of the facility to use the second elevator which was pretty shaky also. It took us an hour to walk all of our large items completely across the building to our unit. Took the stairs back down (because we weren't trusting the elevator) which we had to search for because there are no signs directing to their location. Spoke to the guy in the office on the way out but he had little interest in our information. Waited a couple weeks to return in hopes the elevator was fixed, but no such luck. So access to our unit was severely limited. Went again yesterday with more large items. Arrived at 4:20 pm to of course no one in the office but the "will return by" sign said they would return at 2:55pm. Made several calls to the district office to no avail. After taking numerous trips back and forth to our unit Candi FINALLY shows up with her Big Gulp claiming she was "at lunch". Suggestion: have someone on site AT ALL TIMES so tenants can have access to carts and their units!! Candi showed ZERO interest that we had been waiting for 45 minutes for her return. So, gave my notice to vacate today. WORST WORST WORST place EVER!!!! They also just raise your rates at any given time

The manager Candi is awesome! She keeps it nice and clean! She also makes sure that your items are always kept safe! Great place to store your stuff! She always remembers who you are when you come in!

Candi is very personable and helpful. I've used this location for personal and business storage needs. Candi has always helped me choose the right size and location, and most importantly its always clean. Customer service is excellent! !

The property manager, Candi, was very helpful in making sure all my storage needs were met. Over all great service.

Candi was very helpful. Very good customer service and the place was very clean.

The company I work for has been doing business with Public Storage for a few years. My job duties have me here at least once a week. The facility is nice and clean. I always have access to my storage spaces. Candi and other members of the staff are always friendly and professional. I would definitely recommend this business to other people. A+!

Rented an outside unit very accessible easy to back up to and unload or load

Place is clean and the manager Candi is great!

The manager is extremely kind. Super clean facility. Wouldn’t want to do business anywhere else.

Customer service is a dying art; few service providers know how to truly meet customer needs and expectations. Fortunately for me, Candi who manages the Public Storage in my area (Cypress, TX) has taken this art form to a new level. When I met with her, I thought that I knew what I needed, but she asked pertinent questions to discern that I need more space. Thank God I listened to her! With a teacher's heart, she made sure that I knew how to work the systems (security/elevator and the storage unit). She patiently walked me through the various procedures (signing up/discounts, automatic payment, and insurance for content), fully explaining the cost/benefits of each. In short, Candi is the consummate professional. In my case, she far exceeded my expectations--she was a delight to work with.

Customer service is top notch. Rental setup is super easy. Great hours.

Candi was fantastic helping me setup my new unit! Thank you so much!

I just spoke with Jasmin in the Office. She was MOST friendly and helpful, addressing the question I had today about an upcoming Rate increase. I feel that she has my back and wants me to remain a long term renter in this location. The location is great. I love my rental space! BTW: Candi is great and very helpful also.

Candi is awesome with all her help. This place is really clean and easy access

Candi wonderful service, very informative

Awesome customer service and care from Candi. Second to none.

Excellent customer service from Alex Bennett got me into the right unit. Thanks for all your help.

Great service and friendly staff. Plenty secure as well👍

Candi is very knowledgeable and professional and offers good suggestions! She is very Personable and answers all questions. She knows her job and does a great job.

Candi did an excellent job with our unit. Went out of her way to help us make the best decision! Great service!

I had a great experience with Candi. She assisted and accommodated me with what I needed. This is my first time having to get a storage and she walked me through the process gracefully. I appreciate her great customer service and taking care of me.

Candi is GREAT! She was very professional and thorough and provided all information needed. Setting up a unit was quick and easy.

We have had a really great experience with Candi and Public Storage. She is very nice, courteous and willing and able to explain all options available to you. The facility is always clean and we actually feel like our property is safe. Definitely will recommend to anyone needing short/long term storage. She also remembered us which is awesome since we haven't been in the office for quite some time.

Candi was amazing and so very helpful!

From the very first moment I stepped into this facility, I knew from the welcoming smile I saw on Candi's face I was in for the experience of a life time. I had spoke to Candi via phone days prior and the assistance she provided was warm, caring, thoughtful and delightful. She helped me decide the best size unit I needed for my specific needs. After our initial contact, Candi informed me that she would contact me as a courtesy call to reminder me of our agreed upon date, in which I would go in and tour the facility and unit. At any rate, upon arriving at this establishment, from beginning to end, I found her and her employee, Maurice to be nothing but a Wealth of information. Candi engaged in conversation with me as though we were the Best of Old Friends. There was nothing awkward or uncomfortable about the visit at all. I was escorted by Maurice to my, at the time, potential unit, but turned out later to be definite . I was shone how to access the elevators, as this particular facility was a lot more up to date than any other Public Storages I've leased from. I was given information on how to keep my belongings safe, secure, and without any preventable incidences, such as the moisture absorbents to keep things from mildewing, garment boxes for my hanging clothes, and ideas how how to best stack and store my items in order to maximize my storage space to it's full potential. I could go on and on, but it is my opinion that this is an experience you have to encounter yourself. As I said, Candi was an absolute Amazing Wealth of information, ideas, and feedback. I must also say I was there for well over an hour, and not once did Candi nor Maurice make me feel as though they were hurried to do anything else besides take care of my needs, and make sure I was happy and satisfied with my decision. If I could give them a (10) I would because they were Phenomenal. Thank you Candi and thank you Maurice, Public Storage have a GREAT asset in you both. Keep up the Great work, it's not often I encounter people such as yourselves. YOU'RE THE BEST I'VE MET YET IN YOUR LINE OF WORK.

Candi is awesome! Her customer service is exemplary all the time. My husband ( Mr. E . Smith and I Mrs. Donna Smith) have been so happy to rent a units from this location. Candi is patient, kind, attentive and fun. Public Storage Administration/Staff: Candi is a VIP . Your company is blessed to represent your company. We recommend Candi for the highest Commendation Public Storage has to offer. We love her. Keep doing what you do Candi! Thanks Mr. & Mrs. Edward Smith.

I had a unit at this location for nearly 3 years, and the last 6 months I was there, I couldn't wait to leave. Management is polite initially, but once you have any kind of problem, say goodbye to any decent service. I was paying $118/month (incl. insurance) for a 10' x 10', which is on the higher end of the competitive scale. It was was a $20 jump from when I first moved in, which I thought was a bit much. The business is clean, but the parking is terrible. Whoever designed the drainage made some wrong calculations, because the drive is so slanted that if you don't have someone holding on to your cart, your stuff is rolling away. And fast. The lighting isn't that great either; it's not very bright. The first entrance behind the office only has a red light which makes everything dim and difficult to see. It's frustrating when you're by yourself. The day I was moving out, one of the managers was showing a prospective tenant around and asked me if I was moving in or out, to which I replied, 'out.' Instead of asking me to stop by the office when I was finished, she proceeds to ask me my unit number, name, and last name right in front of these people. I wanted to scream at them to find some place else to store their stuff. Oh, and while I was in the elevator? One of the hard plastic ceiling tiles came loose and missed my head by inches. I was so glad to be rid of Public Storage. My new place? $74 a month (with insurance!), climate controlled 10' by 10'. Can't beat that price. Even if it goes up, I still won't pay as much as I did here. Good riddance. And the carts? You either have all of them, or none. There is no in between.

Alexis just showed me the property on Spring Cypress in Cypress, Texas. She was very professional and answered all my questions. Looking forward to seeing her when we move into our space. Great personality :-).

Checked on renting storage. People were very friendly.

Shaf was very helpful getting me started. It was easy and quick. The property manager Candi was very informative and was able to answer all my questions about the property.

Shaf and Candi AMAZING and very professional really enjoyed and purchased a unit.

Do not store here upon moving in they try to force you to write a 5 star review for them to the point they are trying to grab your phone to make sure you are doing it correct, aka why you see so many 5 stat reviews. The review should be done after some time or move out. storage prices are a bit high, back sliding door is broken and carts are beat up. Lastly pick a move out date before you are billed for your last month or they will not refund you the amount even if you only used the unit one day, shady if you ask me.

Candi is very helpful and great with customer. Have had unit over a year and worked with her on an change in unit size, she made it easy.

The facility is extremely clean as it should be but the customer service is the one thing that WON me over today. That is why I was compelled to write a review. I was/am dealing with a serious family emergency and long story short. Candi must have sensed the stress in my voice and right away she gave me some kind words of encouragement. Just like that she took time out during her busy day sat on the phone with me for 30 minutes trying to help me. She went out of her way and beyond. We fixed the issue but her act of kindness was worth more to me than she will ever know. Thank you Candi for your time and wonderful caring personality! I would highly recommend this location because I know there is at least one (I have only met her lol) sincere caring person managing it! (:

Candi and Maurice. Great friendly service & convenient paperless. Thanks.

Candi is extremely helpful, knowledgeable and customer oriented.

Very helpful and nice people thanks Candi. They had a unit waiting for me.

Candi always gives great service extremely courteous and helpful. Wonderful person always happy and friendly called me to make sure my account was current

Fast check in and friendly service. Sandy did a great job helping us get set up

Sandy is great! She was wonderful to work with and so helpful. It is such a clean and well kept storage facility. I highly recommend checking it out.

Candi and sandy were amazing. They did a great Job and were so easy to work with. We moved out early in the morning before the store opened and by the time I came back they had already vacated me.highly reccomend them for your storage needs.

Wonderful people worked with Candy and Sandy here and they're great to work with. Excellent storage safe very well controlled and nice and cool and that's important in Texas

Great manager and very knowledgeable

Excellent experience visiting this storage place. Was just out pricing the neighborhood but the unbeatable deal and presentation made by leasing agent Candi sold me on renting here.

Candi had me in and out. Super nice and friendly with answers to all my questions.

Great storage and personnel! Ask for Candi!

Such a great property manager in Sandy. Helpful, knowledgeable and made sure I got the appropriate place for the right price. Overall pricing $20-30 better than the rest in the area. I really can’t say enough about the treatment, temperament and joy Sandy brought to a pain in the neck issue of storing your life. I always appreciate a person that knows their job and is happy to do it well.

Clean and organized with excellent customer service.

I'm a stickler for customer service and "Sandy" not only met, but exceeded my expectations. She helped me select the correct unit size and was quite patient with me. I'll also add that the entire process would have been about 20 minutes, if I hadn't changed my mind on sizes multiple times. Thanks Public Storage/Sandy for a pleasant experience.

First time renting storage space here. Candi was helpful explaining options. Access to clean restrooms in storage area is a nice touch.

Candi , Has been helpful and has had the information I have need while I was renting at her location. The site is very clean and very well maintained and managed. If I have was ever late she was sure to contact me multiple time to inform me that I need to come in. Thank you so much Miss Candi and the entire PS staff at this location.

At one time our family had 3 units at this location. We have finally downsized and wanted everyone to know how pleased we were storing our household furnishings here. We were concerned when Public Storage bought this property shortly after it opened; however, Candi kept the property so clean, we would come back. As the manager of this property Candi tries extremely hard to please. She is definitely a straight shooter and has high expectations when it comes to following the rules. That was ok with us...She works well with the customers and she knew us by name. In addition, she keeps a very neat storage facility. You can find her in the office or she might be in the hallway with the blower making sure the hallways are kept clean. We now live on the north side of Tomball, but should we ever need another unit, we will come back here because of Candi. Public Storage needs to hire her in a Training position for other managers. She was and is the Best...

Candi has the best customer service we have seen in a very long time.....this is my first time going through this experience and it has never been easier we will recommend this location and Candi to anyone......i also recommend Google to put more stars so I can put them here.

Candi was a pleasure to work with. Very kind and knowledgeable about the perfect unit.

Candi was very helpful and informative of the storage facility. She also offered great tips for storing items and was very friendly!

Sandy gave me great customer service and facility was very clean. Ty

Candi has been an amazing person. She has provided exceptional customer service for me and my family!! We were able to get the storage that we wanted AND the price was great!! Thank you so much for making our experience one of the best experience ever!!

Candi the manager there is amazing!! I've been a tenant here for almost 2 years and her customer service is superb. She called me today to let me know that my card wasn't going through and helped me step by step to set up auto payment online. Thanks so much Candi!

Candi was very nice and super helpful with everything we needed! She was very knowledgeable with the area and found us the perfect size unit for our needs! I would definitely recommend her and this public storage for any future customers!

Candi was excellent! Great customer service

Candi was very helpful and made my first time renting a storage quick and easy! Will recommend to others! Thank you!!

I have only dealt with one other Public Storage location and had a very unsatisfactory experience up north. Once my wife and I moved to the Houston area we decided to give Public Storage one more shot; the site manager, Candi, has been nothing but helpful and kind in our encounters. The facility is clean and well kept and the staff is very friendly and helpful. I would highly regard and recommend this facility, its staff and its prices to anyone looking for storage in the North Houston area. Thanks again for the excellent service, ya'll!

aelicia has great customer service

Candi provided very informative and excellent service. Just got my storage unit and packing supplies!

Candi was a great help and very knowledgeable. She had a lot going on when i went in there to get my unit and sign my rental agreement and she kept calm and got everything done in a nice timely manner.

Candi was very accommodating and helpful. She's a good conversationalist and kept me up to date on how to keep my storage safe and sound while I'm gone.

Candi and Janay are the absolute best. Very friendly and helpful. Very clean facility. Very happy.

I have had experience with Public Storage several times in various places and have excellent service in two states. The employees are helpful and kind without being in a rush. Whenever I move I use their locations, they are always safe and very clean.

Plenty of room to store your furniture.

Candi was fantastic in helping me with all my storage needs and had great advice for our move coming up. Very knowledgeable. She needs to get paid commission!!!

Candi was very helpful through this process. We were able to set up quickly, got exactly what we needed, and she did it all with a positive attitude and smile!

Public Storage is a great facility. Ms. Candi takes wonderful care of everyone that rents a space here. Today she helped me set up my online account and auto pay. She is so patient and kind! I’ve been storing items here for over a year and have always enjoyed speaking with her.

Candi is so awesome. Friendly and helpful.

Miss Gabby is very sweet and helpful! this facility is always clean and customer friendly, by far the best Public storage i've rented at. will recommend !

Candi was very helpful and knowledgeable. Great customer service!

Candi did a great job with my storage 5 stars yeah..

Candi provided great service!

Candi is very helpful and informative

Candi was so helpful with my storage transfer. She made it a stress free experience!

Candi was amazing and very knowledgeable of my needs!! She gave an amazing tour! She was very professional and had amazing customer service!!!

Unethical, dirty, and would stay away

Nice clean facility

Candi was such a pleasure to work with and went above and beyond to help me with my storage unit needs!

Candi is the best! Took the time to make sure I found the right unit for us.

Great service from manager; clean facility, easy storage access.

This has been the best storage unit I have ever used! Candi is so so so sweet! She honestly takes care of her customers. She has helped me in every way possible! Their prices are very affordable also. The facility is very clean and nice. All around I would definitely recommend this place every time I’m asked! They make their customers feel safe and important. If you are in the cypress area, come here!! You will not regret it by any means.

Candi provided excellent service to helping my mom get her storage unit today. Very professional and friendly! Highly recommend!!!

Ms. Candi has been helping me with my storage arrangements since April last year, and she has been excellent.

the whole process was very easy thanks to Candi! Excellent customer service.

Great customer service and CAndi the associate help me out greatly with the online portion.

Candi provided excellent service.

Candi was amazing. We came in early and she was able to move around her schedule and 100% accommodate our needs. She helped us find a unit that best fits our needs and the moving supplies she recommended to ensure all our valuables were protected. Great service all around!

Candi was the best at answering my questions before I even asked them. Her experience and professionalism was appreciated and as a bonus I feel like a made a new friend. Thank you.

Candi was an amazing person. Even with my busy schedule she was able to accommodate my needs for my storage if your looking for somewhere to go who can fit your needs this is the place to be! Quick and easy process. She also was very cheerful and made me smile. That's honestly was customer service is about so I want to say thank you. The only thing I would maybe recommend is have a system set up for people to check out the carts and then get their money back when they return them. That way everyone will get the cart back. Didn't see very many today when I came back to the storage (I leased one out last year) I'm sure it's cause people either hold on to them or don't return them. I do not know if that could be implemented. Just wanted to throw an idea out. Again, Thank you for your help!

Gabby and Candi have been amazing !! Terrific service

Can I access my unit after the office is closed

Clean, secure and excellent staff to help you. Highly recomended!

Candi was very thorough! Clean facility!

Candi was very helpful with helping me with my account. She went above and beyond her duties

Candi, thanks for your help. You have been awesome.

Clean storage, made sure everything was ok before proceeding.But Everytime I go there are never any carts and everybody I talk to there say they can never find any carts. So bring you own or get ready to do alot of lifting. Probably 1000 storage units and maybe have 2 carts for the whole facility. I'm sure they can afford more.

Ms.Candi has shown excellent customer service and is very thorough on taking care of all her renters. Very pleased to have piece of mind when it comes to my possessions in storage. Thanks Candi!

Working with Candi was a pleasure! During my process of renting my storage unit, we ran into a small issue. I found out my prior employer still had their Corporate storage unit rented under my name. Candi listened to all the details patiently and then offered suggestions on how to resolve. With Candi’s advice, I was able to fix the issue. Candi offers impeccable customer service! You can tell she REALLY cares about you. I highly recommend working with Candi!

I went into the location because it was closer to home and Candi was a great help! She offered awesome customer service and helped me set up my online account!

Candi has been wonderful the whole time we have needed storage. Our apartment was flooded from Harvey and we got one of the last 10x5 units available and she handled the whole thing wonderfully even with all the extra demand. When we found we saved a bit more than we thought she helped us get another 5x5 with no issue and right down the hall from our original unit! Been very happy with the service we get every time we come. Plus she remembers us every time and greets us as individuals!

Candi was very helpful, kind, and knowledgeable.

Candi

Nice and clean

Candi was very nice and helpful. It's a very nice place. I'm excited about keeping my personal items in safe hands. It's clean and neat and feels safe.

Candi was great and very helpful.

Candi was amazing and so helpful and made this a pleasant experience. She is very knowledgeable.

Came to reach a unit and was told come back I have to go bank , I have injuries and use a walker just got out of hospital it's 100 degrees .. No customer service I had an appt .. also

Candi was and is very fast and efficient. She answered all of our questions. Looking forward to using this public storage location.

I have two units here. When I initially reserved the second unit, the previous customer had forgotten to remove her lock upon vacating. The site manager, Candi, was professional and on task with regard to my reservation. She kept in touch with me and the previous occupant, just as she said she would, and was able to meet my need for a large unit on time.

Candi was excellent help very good attitude and very helpful

Candi gave great customer service and was very polite and helpful.

Candi, helped me with my stuck lock on my unit, she was so nice even met me at my unit

Their employees are so nice and helpful!! Love the fact they remember their customers.

Storage space was very clean and basically brand new. Shaneece was informative and helpful. Made sure to answer all my question considering this is my first storage unit.

Torres gave us fast and accurate service! I can't believe how fast we were sold on the unit. Definitely will recommend to my friends in college!

Torres and Tiffany were very friendly! Great facility!

Candi & Larissa are awesome!!!! I would highly recommend renting a storage from them!! They gave excellent customer service as well. :)

Candi was very helpful and made sure I had all the information I needed!

Excellent customer service from Candi! The facility is clean and well kept. I would recommend this facility to friends.

Candi offer excellent customer services

Candi is an amazing employee to public storage. She's kind, nice and caring she takes her time explaining everything to you. She makes sure you are happy when you leave.

Shun was very helpful, knowledgeable and the best part of my experience!

Candi was super helpful, friendly, and knowledgeable. Anyone looking for a great place with a great property manager, rent here!

Candi was great and very effecient. She was very helpful and explained everything.

Candi is the best most helpful person I have ever met! Very very helpful!

Christine was phenomenal. She was great and glad that I had her at move in. Took her time explaining every detail.

I have worked with Candi on renting two units. She was very informative and was a pleasure to work with. She was a great help in helping me find the unit I needed.

best experience ever thanks to Ms.Kandi for being such a great help i love going to places having great customer service nice a clean area as well.

Candi and Christine did a great job helping me! Definitely would rent again from them anytime.

Candi is great, awesome service and customer care

Candi has great customer service. Would recommend public storage.

The 5 stars I am giving is not for PS as a company, but for the lady that works in the front office. Her name is Candi Mosely. If it wasn't for Miss Candi I would have left PS when they took over this property from the company I leased space from. The entire experience with PS has been nothing short of a nightmare, but your employee, Miss Candi has managed to keep me calm. I was called not even 5 days after moving from a large unit to a smaller unit only to be asked to move again. PS offered to give me the same deal they were giving to others who rented via the internet. What kind of craziness is that? You ask me to move and not even offer assistance in the moving. It took us 5 hours to do that move, due to having to organize from a large space to a smaller one, so this meant that we were going to spend at most 5 more hours to move again. This situation made me decide to find another company to give my business to, but Miss Candi calmed me down and asked that I give you guys another chance. I promise you, she is the reason I am still there. She has also kept me calm around the lack of lighting in my unit. I store business items in that unit, as well as personal things. I can't deal with my stuff, because I can't see in the unit. I'm pretty sure you all would have lost more customers had you not hired Miss Candi to work this property. I know she has had to deal with a lot of irate customers since you all took over. PS should be ashamed of themselves as a company, but should be proud that someone had the sense to hire a good person to help us when needed. Kudos Miss Candi and thanks again for your patience. Regards, CJ

Candy was very helpful and nice excellent service

Candi, went above and beyond. Her customer service is worth more than 5 stars, she's a 10+. God bless you Candi

Candi was very pleasant and helpful with getting me the correct size unit after a long 3 day drive to Houston.

Candi was excellent today great freindship great on explaining & very nice

The facility is great, Candi is so wonderful and personable. Great service, good job Candi.

Thank you Candi for your support in making this a good transition. Keep up the good work.

Ms. Candi was so helpful and extremely nice and welcoming. She made helpful recommendations and made me fill confident about placing my property in this storage. Thanks for employing such a competent, friendly person!

Has really gone down in customer service since public storage bought it... so disappointing... if it wasn't so convenient, I would never use them.

Candy was very professional and helped us with an easy transition from the previous company to Public Storage. With the system still being transitioned, she was able to quickly work out a solution and help us. Candy will take her time to make sure that you and helped and appreciated as a customer. She is definitely worth coming in to see and work with.

Learn from my mistake and select another storage center. The staff is uninformed, aggressive and rude. At point of sale the pricing was different from what was quoted over the phone. I was told the optional insurance is "required." After pointing out that the unit would be covered on my existing insurance policy she seemed to become irritated and insisted that I make a selection. Next I discovered the door lock charge. The clerk advised that if I did not want to buy one from her, I could return with my own. I requested to see the lock type to verify ours would work. She told me (quote) "sorry, I don't have one right now." The clerk said she would hold my order. Upon return with a standard storage facility door lock, the District Manager reaches over the counter and shows me a specialized lock for their door type. If the charges were quoted up-front none of it would have been an issue. The problem is when they attempt charge you without explanation and then waste your time. AVOID THEM!!

Clean and the front desk is very helpful

CANDI was accommodating came late twenty before close and she help me answered all of my questions and we finished well after the store was closed

Candi is very nice and patient! Great service

So disappointed in the changes being made since Public Storage purchased the new Sure Point Storage. I was one of the first 3 customers to lease a unit from Sure Point and referred many people to this new business. I even moved up to a unit twice the size with in the first 2 months. Now Public Storage has notified me they are renovating the handful of units that are shaped differently than the majority of their inventory. At this time the property has 720 units of which OVER 500+ of them are still vacate! The units I am being offered are actually much less than what I am paying now yet PS would rather lose a good paying customer who needed that unique style of a unit for a reason. After 2 days of phone calls we received a return call saying "Public Storage has already made their decision to make these changes and will be moving forward regardless." Now I have to take my time out to move somewhere else on the property that is no where as convenient to the parking lot or entrances as my current unit (entrances are only located on 1 side of the building). As someone who works in customer service and property management I am shocked and appalled that PS would rather forfeit and existing higher paying customer's contract when this location is currently at 72% vacancy. I really hope changing approximately 15 unique style units (15w x 10d) to convert them into 2 units is well worth the frustration to your current customers, which I understand I am of a very select few to lease this style. *** The ladies in the office are very nice and I have no problems with them.

Candi was awesome, nice, and so helpful!!! Best service and price!

Candi was great customer service and carry on and out. Would recommend to anyone

Candi gave me great service. I am so please to be doing business with Public Storage...

Candi was very helpful and very thoughtful. I would recommend this place to all my friends and family.

Candi was extremely helpful with finding the best size unit for our needs. She offered lots of helpful tips on how to best arrange our stored items for greater accessibility. She was very friendly and took her time to make sure we had everything we needed.

Staff member Candi was very knowledgeable and helpful with all details of my move. Very clean and well kept facility, highly recommend this storage facility !

Candi was very professional and has alot of knowledge in her field. She answered questions promptly and precise. Thanks Candi for a excellent experience at your property.

Candi, gave great service and Shun handled a not very nice customers wonderfully! They were great!!!

Candi and Que were very professional. Candi had a big smile and made me laugh.