Public Storage Self-Storage Units at 5050 Hard Scrabble Rd, Columbia, SC
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
3'x3'Online only price$ 19/moSmall 3'x3'
$ 19/mo $ 19Best Price Label2 units left!
- Climate Controlled
- Inside unit
5'x5'Online only price$ 47/moSmall 5'x5'
$ 47/mo $ 47Best Price LabelHurry!
- Climate Controlled
5'x10'Online only price$ 84/moSmall 5'x10'
$ 84/mo $ 84Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 142/moMedium 10'x10'
$ 142/mo $ 142Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 198/moLarge 10'x15'
$ 198/mo $ 198Best Price Label1 unit left!
- Climate Controlled
10'x20'Online only price$ 249/moLarge 10'x20'
$ 249/mo $ 249Best Price Label1 unit left!
- Climate Controlled
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 235)
Awesome service the customer service rep Nicki was very helpful and professional and courteous.
Cat was helpful during my rental process. Love the app and the features
They sold my items and the person who bought the items his check bounced but was still was able to get the items. District manager Bill promised me a check for the remaining proceeds and I still have not received a check a month later! Bad business…..
Cat was very kind and professional
Nikkie made me feel like family already. This place is a nice kept secret place to want to store your things. I had all positive vibes. I hate moving anything, but I can’t wait for my next experience to come back with such friendly staff. Public Storage is where you want to be!
Nikki had awesome customer service was great to help?
Spotless storage facility. The lighting is excellent. The elevator is the perfect size with plenty of room. I am very pleased. Also the temperature was great especially since it was over 100 degrees
Niki was great. Helped us in our decision making with the size unit we need. She was very knowledgeable and polite.
Stopped in and spoke to Niki about storing somethings as I am selling my house. Showed me around and was just as nice and polite as she could be. Never once was she annoyed that we were asking questions. She made us laugh and put us at ease. She has a great personality and sense of humor... Her customer service is above the top...
Cat was very cool and very helpful. Everything was quick and easy. I definitely recommend renting from her.
We have been shopping around not only for our forever home but a storage company. We have called several places and had the best experience when speaking to Ms Niki. She took her time and answered all our questions and concerns. She even joked with us to help us feel more comfortable with storage. Will definitely be going to see her soon.
I just really love this storage company. My stuff is safe in the unit and the place is really clean. The personnel that work there are so friendly and thoughtful to include nice. I promise you won't nor can't go wrong with this company (Hardscrabble Road)
Niki is wonderful and very helpful. She answered all my questions. I would highly recommend this location over all the others.
Niki is so helpful and kind. She answered all of my questions, which I am sure she thought was never going to end. She showed me my space and made sure I knew how everything worked. She made my move in quick and easy. Thank you again for being so helpful!
The review of five stars is for the employees, especially the manager, at the Hard Scrabble facility and the condition of the facility. However, beware the price WILL hike after your first 6 months... and a lot. I am EXTREMELY disappointed in how high the price hiked, to the degree that I vacated one of the units. If I see another price hike like the first, I will move out. PS is trying to charge me what I could get in a mortgage on a property...and that defeats the purpose of using their services.
I an extremely happy with Public Storage on Hard Scrabble Road (adjacent to Lake Carolina). The place is safe and very clean. There are plenty of carts available to move your stuff. Niki is the property manager and she is amazing. I had a problem with my lock and she fixed it immediately. I am extremely happy with Public Storage and would absolutely recommend them to anyone needing a place to store their stuff.
Niki is wonderful. Very personable and knowledgeable. Great place to store your items
Cat was amazing and Knowledgeable so comforted to know my belongings are in excellent care! Thank you Cat!
I can honestly say its the best experience I’ve ever had with a storage company. I reserved it at a great price and it only got better when i went to move in. Their employee Nikki was superb. Very professional and explained everything in detail about how it all operates. She even managed to upgrade me to a larger locker for the same price i originally booked for the smaller one. She was very welcoming and really helped me avoid alot of future stress. She deserves a raise! I would recommend the staff and location to anyone. Im a customer for life
I love the staff. They are so friendly and keep us up to date on our billing. My hat goes off to them.
Nikki is the best she helped me with all my problems and I love her and I will use this place forever
Yes, I was in the public storage on hardscrabble to the young lady. That helped me name was my Britney. She was awesome. I went in the store I was little frustrated because moving is frustrating but she was amazing. She was able to help me get me exactly what I needed and you know even show me how you help me with saving money and getting the best space for my home my items so thank you, thank you so much, Miss Brittney you are amazing person an amazing sales person. I will be dealing with y’all more because of the way this woman hounded her business today.
Niki was really helpful
Niki has the best customer service here Greatly appreciate her help
Nicki was amazing!!!Best to ever do it!!
I went into Public Storage today for my first time ALONE!! Cat was helpful, knowledgeable, patient & kind. She made a stressful situation, A VERY CALM one!! OUTSTANDING CUSTOMER SERVICE!!!!!!!!!!! 😃 Niki was very responsive & helpful during the entire process. I will definitely be using Public Storage on Hardscrabble Road again. I WISH I COULD LEAVE 10 stars!! The customer service is A1, I definitely recommend!!
Niki was so helpful. I called to ask about renting a space for our business items. She answered all our questions and made it seem like she really cares for her customers. She never made me feel like I was bothering her or did she rush through. Will absolutely come and see her when the time comes for us to have place for our things.
Thanks for the awesome help and service, Cat.
Niki is great absolutely luv her
Professional and excellent customer service provided by Cat
Cat was phenomenal!! She walked me through the process and was friendly,courteous, and extremely helpful and knowledgeable. Thanks Cat!!
Ms.Niki was a amazing person that can explain everything bout the storage place
Cat was amazing and super fast with booking my reservation. Very friendly!!
Absolutely luv Niki.
Nikki #bestie come support she's awesome, an it's clean and she's very nice an amazing.
Please come love it here is amazing she’s awesome ask for Nikki
My family and I just moved to the area and had to find a place to store some of our boxes and my excess gear last minute. This place is right outside our neighborhood and extremely convenient. Nikki was very accommodating, friendly, and overall a fantastic face for the company. She helped me set up the app on my phone and walked through the whole process. The rates are very affordable and they offer military discount and insurance (if you need to get some). I would highly recommend.
Cat was tremously kind and helpful thank u so much 💗
Niki is the best
Nokia has been the best
Niki was very knowledgeable and answered all my questions!
niki is an awesome property manager . if there are any questions or concerns she is always ready to help and assist a great assest to the companyy.. if i could give ten stars that still would not be enough for her she deserves way more
If you need a storage place for your furniture or whatever you need this public storage location is great. Its clean and Niki who runs the place is awesome. She made my experience so easy and swift that this is my second time coming to this location. And I recommend if you need a storage this is the place.
Excellent customer service and help from Nikki.
She is the best and I will come back just for her she is sooo helpful and always willing to help no matter what glad I am able to do business with her and she is alway calling back or updating people on their information in case they have forgotten like myself Nikki you are the best!!!!
Always fast and exceptional service!!!
Relocated from CA yo SC and needed storage services. Found Public Storage not even 5 min from my new location and it was easy as 1 2 3. I thought I only needed a 10 x 10 but once I Started packing my belongings I knew I was in trouble. Put in a quick call and spoke with Nikki and man when I say Nikki helped me out l, she helped me out!!! Everyone was a pleasure to deal with but Nikki understood my needs and helped me make the best decision. Thanks so much Nikki!!!
My new customer service experience was absolutely wonderful- Cat and Niki made sure that everything I needed was available as I entered and when I went to my storage unit. Codes for entering the facility was sent to me the day of registration. This location and team so far is one of the best
Catininna better known as Cat, was on point I made my reservation and before completing it she called me and ask did I have any questions and told me to feel free to call her anytime if I did. She was very prompt, knowledgeable, considerate and extremely professional from being to end. She explained the phone app, entire process and walked me through the entire app to make sure I was knowledgeable of how to navigate it. She answered all my questions with a friendly attitude. She's a phenomenal person. Thank you so much Cat. I hope to see and work with you soon! Have an Amazing Day!
Niki was super helpful when we came in and made us feel heard when we told her what we were looking for in a storage unit.
Was very happy when I left after speaking with Niki. She helped me figure out what size storage I needed and made sure it would work for me.
Cat muy amable !! una vez entre me atendió muy bien, me brindo toda la información que necesitaba y me mostró el lugar. definitivamente muy buen servicio.
Cat very good customer service skills made the visit pleasant n ver y kond😇😇🥰
Amazing people. Niki helped me get rid of my 2 units and helped me situate all my belongings in 1 unit. Saved me money and saved me the hassle of paying for 2 units. Awesome service and great deals. Come see Niki and her crew they are amazing and very helpful
Great service. Cat took her time and made sure I had everything I needed. Thanks!
Easy getting stuff in and out for storage.
can was very professional today when I you my unit. Nicki showed me around on Monday which brought back to get the unit
I had a great experience when I walked into the property on hardscrabble. Ms.Cat was very welcoming and help with with questions I had about my spaces and prices. Thanks for your time
Cat was very helpful and friendly.
MY experience with Ms. Cat was amazing. She was very professional, patient and eager to provide quality assistance. Excellent customer service service
Awesome experience. Ask for Cat, she was extremely helpful!
Niki was super helpful and polite
Niki is the best She make auctions fun
I called about pricing because I have never used a storage unit before. And Niki answered the phone and was very pleasant. She lead me on the right path and now I'm a proud customer Public Storage. Thank you Niki and Public Storage.
Cat was very helpful snd treated me like family. She was concerned about my property and the safety of it. Gave me the best customer service I have ever experienced.
Cat was very helpful and informative and I really enjoy doing business with this location!
Came to make my payment and Nikki was very helpful. She look very tried but she still explain my account to me so I could try understanding my bill thank you Nikki.
Cat was extremely professional, helpful and knowledgeable of her job. She is a stellar employee and I will recommend my staff to Public storage because of Cat. Keep up the great job. Stanley Flowers
Nikki was phenomenal! Would recommend to anyone(:
I had an awesome experience. Cat took very good care of us. Had to change a unit from 10x10 to 10x15. Was patient even though I arrived late. I will recommend this location to everyone. Nice job Cat!!!
Overpriced and stingy with space
Cat assisted my client with his move in
Niki helped me pick out the correct storage unit and helped me get the rest of my packing supplies.
Cat provided excellent customer service! She explained everything thoroughly and showed us the units to help us decide which one would work best for our storage needs. We'll definitely refer families and friends here if they ever need storage.
Climate controlled storage units at a reasonable price. Staff is friendly and place is spacious.
Nice and clean place to Storahe your things
Cat was great! Fast and easy place to do business with.
Cat was awesome to work with. She is very professional and has great customer service.
I have a storage unit at this location. Niki is great everytime I deal with her. The place is really clean. And great
The very sweet lady that I spoke to was such a brightness to my day she made me feel at ease with the storing of my items as I have never had to do before we are relocating in a few months and just want to have all the ducks lined up she was very helpful and gave all the details about your facility she put my mind at ease will definitely go see her and the area when I get to South Carolina
Awesome customer service. Cat was very helpful and courteous and also saved me some money!
LOVE THIS PLACE. ALWAYS CLEAN WITH FRIENDLY WORKERS.
Great a very clean space. Staff are great and always cheerful. Highly recommend this company for your storage needs.
Niki is great. Very knowledgeable.
Niki is ALWAYS amazing when I go in. Always happy, smiling, willing to help when needed,she will do whatever is needed to make sure that you have a great experience. She is very good with people as well as young people. Love it here.
Niki was very helpful and answered all my questions. Would recommend you go see her if you need storage.Very awesome she saved me
Cat helped during our move out
Cat was very helpful with my wife’s move in!
Cat was very helpful!
My experience was excellent. Cat
I was looking for a 5x5 and none were available, which was fine. Then 10 minutes after I left, I got a call from Cat that someone had just finished moving out of theirs! Talk about good timing. I came right back and Cat took care of everything. I moved my stuff into the 5x5. :) Very happy with the service.
Nikki was phenomenal, I had issues with my code and she fixed It promptly. She made my move in seamless. Great customer service!
Niki was so nice. I had a 100 questions and concerns and she was so patient with me
Nikki is always awesome! Was very punctual, knowledgeable and willing to help! Great experience! Will do more business there.
Niki is awesome. Every question or concern was addressed prior to me asking. Everything was simple from move in and move out. You all are lucky to have someone as professional as her.
Very upset that during the middle of a global pandemic, when people are barely making it, instead of helping out like many other companies, they just did a 10% rate hike. 😠
Niki was very professional
Niki was great. She is very knowledgeable and willing to offer assistance to anyone whether your just inquiring about space or if you have questions about your existing one. Would recommend you go see her.
Niki was very helpful
I went to pay my bill and Niki was very helpful
Niki was super helpful
Niki is the best!!! She has excellent customer service and has always assisted me right away.
Niki was so helpful!! I had never rented a storage unit before and she made is so easy for me!
Niki was very helpful when renting me my storage.
Niki was very friendly and helpful. She helped me get a storage unit for the best price.
Jelyn was super helpful, very knowledgeable, and very friendly. I had a great experience securing my unit.
Niki was so nice to me. She helped me get a unit on the right floor that I wanted and even sold me a box.
Niki was very helpful with giving me the correct information that I needed to pick the proper size unit. She was very patient with me and super nice.
Called to ask about prices. Niki was so helpful and explained everything to me. Will come in if I decide I need a unit. I like that public storage has everything I need to pack up my house.
Niki was amazing. She helped me and my mother pick the perfect size. So nice. Recommending this place to family and friends
Niki helped me tremoundoulsy. She was amazing
Never rented a storage unit before but this first time experience was made so easy. Niki was so helpful and sweet both on the phone and in person. Gave me some good tips and advice, very pleased!
Niki is great. She is very kind and helpful. Property is very clean and well kept. Niki took the time to go over everything with me to make sure that my move was easy. Thank you Niki.
Niki is an awesome property manager and she has always looked out for me!! Please choose this location 😊😊
Cat helped me switch units and even went out of her way to help me find a great deal and my is price lower!!! What a great customer experience!
I love Niki she’s the best, she has the best customer service ever........
Clean facility. Friendly people who answered all my questions and were super helpful.
It was wonderful and she handled everything excellent. Thanks Nikki!
Cat was extremely nice, cordial, and extremely helpful.
I really love this location there concern about you and your things. Nikki and Cecelia are so amazing they couldn't have had a more loving and concern people working for them. If your looking for somewhere to leave your things and not worry about it I highly recommend this location!!!
I want to give out some love to the nice lady that help us .. Niki and Celie they so good at what they did I give them 10 stars
Easy ascess, friendly staff, always clean and secured
Cecelia and Nika are absolutely wonderful. They were always very helpful. The actual storage unit is super clean and the buggies are a tremendous help when loading and unloading my stuff. Also the AC and Heater is an added bounus to having an inside storage.
Cecelia is an amazing person. She is very professional and willing to go above and beyond the call of duty. Cecelia is definitely an asset to this company.
Thanks to Cecelia for helping me out of a bind today. Great storage facility in a great location.
Great customer service!!!!
I will never go to any other storage place because of how wonderful and great Niki is!!!!!!!
Great staff. Clean location. Niki is so helpful. Will recommend to all my friends.
In and out. Great service
Becca was perfect! Very helpfull. I needed a unit at the last minute for family member and she did everything she could to work with me to get that set up quickly. I would absolutely recommend this place. I would suggest getting more dollies though, it got kind of busy at one point and there were several folks waiting on the dollies.
Called to get information on a space and Niki was very polite and respectful she answered all of the questions and offered to show me the facility and options will definitely go see her when I move
I am preparing to move to the area so while I was in town house shopping I stopped by this location to price out storage units. Niki was so helpful in recommending the unit and items to purchase to make sure my stuff didnt get damaged. I will definitely be back to rent from her when I decide when I am movinf
Came in and spoke with Cat, she was very helpful. Answered all of my questions! Kudos to good customer service !
Nice clean place. Staff was super helpful. Is climate controlled storage.
Nice facilities, but way to over priced!!
Great customer service! Je'Lyn was truly helpful and very professional. Good prices and clean facility.
Niki the manager on site was simply spectacular. I have never had such excellent service. She called ahead of time to ensure I was set for my move in as well as getting me through the check in process quickly. It's great to know that exceptional customer service is still alive and well.
Great staff. Outstanding service.
My husband and I visited Public Storage just to weigh our options and to check out the space. We walked in at 4 and the office closed at 5. Je’Lyn greeted us, helped us understand our options, and showed us available spaces. We were sold, signed up, and were out by 4:35. Je’Lyn was professional and efficient.
Niki was very enthusiastic! I loved her energy and her bright personality. She was able to help me with everything I needed in a timely manner. I would recommend Niki to anyone who is looking to use a Public Storage facility with good customer service.
Niki was very helpful with my move in and was very respectful.
Niki was very very helpful with everything I had to ask and made my move in very easy.
Niki was very amazing and had good personality
Nikki is always so helpful!
Niki was very helpful. She maintained a positive and uplifting attitude throughout my entire process!
Niki was awesome and nice and talked me in to getting a unit when I just came to inquire. Thanks for having such a great attitude ❤️
Great clean place friendly staff
I recently went into this location for some moving supplies. I wasn't sure how much I needed but Niki took the time to talk to me about what I was packing and made sure I got exactly what I needed. I don't normally write reviews but I had to spread the word about how helpful Niki was. Thank you.
I just have to say something about one of the staff members at this location. Augi showed me so much professionalism when I rented out a unit there this week. If the rest of the staff is anything like Augi than I know that I made the right choice for storing my items. Thank you so much for such great service.
Great experience. The store manager Nikki was awesome
A very good public storage in Columbia SC
Niki and Angie at the Hard Scrabble location in Columbia, SC are awesome! So nice and welcoming and found us the perfect size storage unit for our out of space family! Thanks ladies, we really appreciate your service and your smiles. We’ll be here tomorrow to start loading up. - Rodney & Kristie Wilson
Came in to check on my unit and Larrissa and Angie were working! They are always such a joy to talk to and always make sure I’m doing ok. I always feel so welcome when I stop by. Niki is great as well
Niki and Larrissa are awesome! Highly recommend!
Clean, great customer experience.
Nice clean climate controlled storage facility. Prices are a bit high though.
Been with this storage for a year and Half! Ms. Nikki and Ms. Angi are the best! They were always available to answer any question and kept me updated with any news. Definitely would recommend this facility. Best people and clean.
Angie was so nice when I called and gave me a lot of information.
I wasn’t planning on leaving a review at all but they have done us wrong twice now. The first thing they did was increase our monthly amount owed by $23 and did not let us know they would do so without warning. We were not under a special deal to our knowledge. That was annoying but I ultimately let it slide and then they pulled another one on us. When you move in, they pro-rate the cost but when you move out they charge you the entire month. This was not made clear to us until we attempted to give our notice. Then the representative immediately spouted out the section and addendum that references this part of the agreement without any hesitation. This lets me know that so many people have been blindsided by this that the representative has the actual line in the agreement memorized. When I informed the rep that we were not made aware of this she said she would notate our account but since it was over a year she doesn’t know who in-processed us. My occupation assists in relocating people to the Columbia area and I will make it a point to inform anyone that is seeking storage to avoid this facility.
Suzann and Niki, are by far the best staff in the storage business. They will make your move a great and wonderful experience, in the midst of your stressful time.
Niki was very helpful and made everything easy for my move
I’m so glad I chose this facility to store our items. The staff was more than helpful by taking me to see the spaces beforehand so I could get a space large enough to fit everything. I love that it’s climate controlled, the dollies are very helpful, the huge elevator, and carpeted flooring also helps for smooth moving. Thank again!!!
Great prices clean facility and friendly staff *****
Niki and Larrissa are the best! So helpful and great customer service!
Amazing experience... Ms. Niki took GREAT care of me and helped me handle my issue immediately and conveniently!!!
Great place using it again.
Clean store. Very friendly staff.
Excellent service, great staff, secure site. Well maintained.
I wish I could give lower than a ONE Star.. I currently live in Myrtle Beach and had a baby 5 days ago. We called last Monday to get a storage unit ahead of time because my husband I saw online there was a unit available for the size we needed since we are not moving until Friday. My parents live in Lake Carolina and we will be moving in with them until we can find a place of our own so this was the perfect location. The lady we originally talked to was very nice and explained that since we live out of town we need to make a reservation for the unit to get the price we saw online. Fair enough. However you cant pay anything over the phone so my parents cut their trip short to go sign paperwork for the reservation. They get there and they say the unit we had reserved is no longer available? Um. Isn't that the point of a reservation? To make sure you have the unit RESERVED for you when you get there? Apparently that is not how this company's policy works. Then what is the point in a reservation?! As new parents with enough going on, we are highly disappointed in the customer service and horrible communication of their policy! I DO NOT recommend them and will never suggest their business or try to work with them again. Very disappointing.
Very nice attentive staff. Clean facility and awesome bathrooms! Rates are high; but the location is great if you are in or near Lake Carolina. A wider, more accessible door would improve traffic flow and convenience.
Angi and Niki are awesome would recommend using this facility.
Great customer service. Niki is always a big help to me. She's great with courtesy calls and always answers any of my questions without hesitation. Definitely recommend doing your storage business here.
My first storage unit ever, Nicki was awesome. She really made the experience almost effortless and went out of her way to make sure I understood what was available and how to determine the right size unit. She is very personable, while remaining professional. I would recommend this location, because of her, everyday of the week.
I will never rent there again
Niki was very Great!!!!!! She has awesome customer service and helped us get the very best rate for what we needed! She was very knowledgeable and made us feel very welcomed!!
Niki just outstanding in public service
Niki was awesome!!! Great customer service, upbeat personality and very knowledgeable about company policies and unit location within the property!
Nikki at the public storage on Hard Scrabble is always so nice. She makes is so easy to store and safely secure my things. Thank you Nikki I will always think Public Storage now because of Nikki!!!
Niki was unbelievably helpful. She let us us view a storage unit and answered all of our questions with legitimate concern and respect. Before we got there she had even been vacuuming the carpet! The facility was clean and orderly. Niki acted professionally and showed us how to easily use the technology required to rent a unit. She provided us with an in-depth description of the security of the space. Thank you for your help!
The ladies were really nice and its very clean
My daughter is on her honeymoon and her key is not working, I have verified all the required information and they still won’t allow us to access her unit to put wedding gifts in it! News flash to all the idiots in the world if you’re placing expensive gifts into something you’re not stealing. This place is garbage and Niki is a witch, sorry you don’t own a business so stop acting like this one is yours! Go get yourself some education and get a real job, 40 is about the proper age!
Had several of the workers help me and they're great. Move in and out was easy. Never any issues. Came back the day we moved out for more moving boxes and I think her name was Emily helped me get the boxes to the car which was a huge blessing since it would have been awkward carriying them since I'm 6 months pregnant. If we had stayed I wouldn't have stopped using this place. Very clean. It's very easy to navigate. Straighforward policies. My only frustration (not even worth taking a star) is they won't prorate move out months. It would be nice to have the opportunity to at least just pay half of the month if not what we used. Especially for those moving out at the beginning of the month.
Angie was professional, courteous, and friendly! Great experience as a first-time renter, and she was very honest with me. I highly recommended her and the company.
Went to move some things into my stprage unit and one customer had all of the carts but wasn't using them all and the staff was okay with that. So it was none for others to use
Clean and staff are professional
Great Experience! Angi was extremely helpful and explained everything thoroughly. Between the online reservation and then completing the application on the touch screens on location, the process was seamless and quick. I would suggest that you give them a good look and consider them for your storage needs. Again, I can not help but praise Angi for her customer service!!
Everyone was nice but a little pushy. I informed the rep that I only came to view the unit but the rep ending up completing all the paper work. Next thing I know I was informed how much I owe. I thought she was completing the paperwork for my move in date a few days away. The total was way more than quoted due to mandatory insurance that no one informed me of over the phone. I think the employees are more concerned over receiving "5stars" than actually providing customer service. With all this being said I completed everything, the rep was very helpful and the unit I selected was still cheaper and more importantly closer than my previous unit.
Niki was super friendly and helpful. She was swamped and still managed to deal with everyone quickly and professionally.
Pretty big facility.
Thank you Angi for your great customer service. The price and storage unit are great 😃
Great polite and friendly staff.
Danitra has a positive vibes real enjoyed her serving me
Angie is a sweetheart. Helped me with finding everything I needed. Thank you for all the help.
Angie was very helpful in helping me set up my new storage unit. The turn-in is not off the main road like Google Maps says. The street is called Channel Drive.
Very clean secure place
So far a very great experience. Really nice staff and clean facility. Emily treated us very well. She is very detailed. Thanks.
I had a unit here for about a year. It was always easily accessible and very neat and clean. Upon moving out of the unit, Angela in the front office was very pleasant and had a wonderful attitude. Interacting with Angela was a bright spot in a long day of moving. If I ever need a storage space again i'll definitely be back.
Clean, new facility...had some annoying problems with inoperable loading dock doors for a couple of weeks but that seems to have been solved..
So let’s start by saying this place is a rip off. Angie wants to charge me cleaning fee because I threw my stuff away in the designated garbage. She lied and said that I had mattress thrown outside and that she checked the cameras. But I never had a mattress in storage. She assume it was mine because I threw a cardboard away with my name on it. I threw all my trash away in the trash can as if she viewed the camera she would know that.Then she proceed to say I did it multiple times but this is her first time calling me?? Weird
Angie is a wonderful person. The facility is very clean. Very pleasant staff. Recommend to anyone.
My daughter and I found this location online and decided to take a look at the property and decide which size unit we would rent today. Well upon arriving the doors were locked and a customer advised staff was showing a unit. Shortly they came back and and the staff neglected to greet us, unlocked the door and walked in with the current customer, NEVER invited us to come, so we went in on our own. My daughter and I waited, she never told us she would be right with us, NEVER even acknowledged our presence as I feel proper customer service should. Two guys came in to fix a malfunctioning door and she was so talkative and friendly, granted it was obvious she knew them, but to ignore a potential customer for approximately 20+ minutes is unexcusable. Once she finally acknowledged us, I stated I wanted to view 2 units to decide which size I needed and she then told me I would have to wait 30 add'l minutes on top of the 20+ I had already waited without her even so much as acknowledging our existence. I proceeded to tell her I really couldn't and she told me "Well have a nice day" I asked her was that truly how they treated potential customers and she stated " I really don't know what you want me to do, I told you, you had to wait so you can have a nice day" and waived us from the storage location as if it wasn't big deal. I asked for her name, she stated her name was "ANGIE" but I'm not sure if she is telling the truth or not. She is a black female with blue dye in her hair. Her ethnicity doesnt matter but I wanted to describe her just in case she gave a false name thinking I would not call the district manager. I couldn't believe we had been treated with such a RUDE, DISMISSIVE DEMEANOR at a place of business. I thought Public Storage would like to know who they truly had working for them so this is why I decided to write a review. I called the DISTRICT MANAGER(PAUL), and I left a VM for him to give me a call back. So once I hear from someone I will come back and give an update on how they decided to handle this ugly situation. #NOCUSTOMERSERVICE #RUDE #AWFULSERVICE
Emily Did an awesome job. Very pleasant, very caring. Very committed to her work. Very helpful. My experience her was great.
Emily was amazing she helped me out with all my storage needs this place is great!!!
Very nice property. Emily was very friendly and helpful, made things quick and easy for me.