Public Storage Self-Storage Units at 7204 Old McKnight Rd, Pittsburgh, PA

The experience was amazing and clean also the attendant Mr. Jim was amazing with the customer service

Jim is great! Very clean location and friendly staff!

The facility is very clean, acess is easy to parking inside and go to my unit. I'm very comfortable with it. Nice place!!!

Always clean, doors don't always work

Jim took care of me and got me into my unit very quickly !

The facility is great, easy access and all. But over the last 5 years, they have increased my rates to where it is now going to be about DOUBLE what I paid for a 10x20 unit 5 years ago. When I asked for a loyalty discount or to lock in a better price, they offered me $10/mo for 6 months -- hardly serious. There are plenty of storage facility option around, so unless they can be more competitive with their rates, I'm moving elsewhere.

STEVEN FROM CUSTOMER SERVICE REPRESENTATIVE HUNG UP ON ME. UNREAL

Clean facility, easy to get a spot, and the attendant was very friendly and helpful!

Jim is a great guy- professional and very helpful

I like storing my stuff here but they up your fee very often

Jim was very efficient

Gosh, where to start? I have a lot of frustration with some things that could only be addressed at corporate-level, but one thing is very certain: If every person were more like the employee Tim, the world would be a better place. Over 4 years with our unit, we saw prices slowly hit ridiculous levels— going from $83 to $300. We were in the process of closing out our unit. On the last run of the last day, I spilled a small amount of liquid soap on our unit floor. Since I made the mess, I wanted to clean it, and Tim allowed me to borrow a bucket and mop (he repeatedly offered to do it for me, but again, my mess is my job). Later, after another comically bad mishap of my own design, Tim bailed me out again, this time in the pouring rain outside the facility. He never got frustrated or made me feel like an inconvenience (even though I was), and if I was paying for his service alone, I could justify the cost of the unit. I can’t express enough how kind he was, or how helpful he was on a very stressful day where I just could not get it together. Be the Tim you wish to see in the world.

I had a great experience at this Public Storage. I love that you can pull into the garage to unload. Laura at the desk was extremely helpful on my first visit.

Laura is amazing; she was responsive to my needs and took her time to be patient with me. This is the first time that I've received such excellent service. She was patient, took time with me and solved the issue while I was on the phone with her. Thanks to her I will remain a customer of this location. Give her a raise!

To expensive to not have access to your own stuff. First, the doors for the main entrance bays have been open for months during the cold season, now they are suddenly shut without access to open them. Instead of fixing the problem they just changed hours to get your stuff that you can only get during the their office hours. Some of us work and can't be here at that time. I would say for the price go somewhere else especially with the false advertisement of temp control with doors opened all winter longer.

The facility is so nice and clean and the gentleman at the front desk was so helpful in helping me navigate getting a unit and showing me the unit would be located. I have a strong feeling my family and I will be continuing using this public storage for all our storage needs.

Laura was very helpful. I was worried that my credit card had been removed from autopay. But I had simply read the email incorrectly. She was kind enough to double check the system for me as well as confirm the correct card was being used.

Tim at this location was beyond AMAZING. He explained everything thoroughly, showed me available units and around the facility, and made a difficult situation I've been going through so much easier. The facility is nice, clean & secure. I am VERY Pleased to have chosen this company and location for storage of my precious belongings!

Clean, convenient and safe!

Laura was very helpful and took the time to explain everything well.

Great experience signed paper easy guided me thru and done thanks Jim

Laura was very kind and helpful, and even processed a return on a lock for us after hours while she was finishing up her work. Clean units and easy to get to.

Laura was amazing! She walked me to a potential unit was very informative and helped me make the best decision for my things!

A+++++ Laura was great!!! Give her a raise and make her the boss!

Laura was very friendly and helpful!!

The facility is very nice. Clean and well lit. But the best thing is the staff. They are so nice and helpful. Great to deal with.

Very easy to setup for a storage unit. They have the large garage door side for bigger vehicles and the smaller side for regular ones. They have carts to help move your items to and from units. I have been away for 3 months and when returned today the unit was very clean both inside and out. I didn’t have to worry about insects or webs, etc. Jim was very helpful with some questions as well and all staff have been great when working with them.

Laura was so helpful and helped me change my code quickly and easily

Laura was an amazing help and a pleasure to deal with. Storage facility always very clean and easy to access!!! Will always use in the future!!!!

Deborah was extremely helpful. Easy to reserve a space. Spaces are clean.

Deb was so helpful!!!

Deborah was extremely helpful and professional. Would recommend this storage facility to anyone in the ross township area.

Laura was so helpful when I was getting the storage unit set up. She was very understanding when I reserved the incorrect unit. The space is very well maintained.

Laura was very kind and helpful!!!

Deb helped me get a 3 month discount on my first unit after getting my third unit she is always helpful and has a wonderful attitude

We were looking for somewhere easy to access with proper temperature control to make sure our stuff would be somewhere safe and this place checks all the boxes! And Brenden at the front desk is super helpful and made our experience go as smoothly as possible. Highly recommend

Laura is very helpful at the desk

Lara was very help and kind very good service overall.

Excellent facility, always clean and Deb at Front Desk is always there and ready to address all concerns! 5star

Deborah keeps a clean and tidy operation. I stopped in to look at a unit and was pleasantly surprised!

Deborah did a very professional and wonderful job!

Laura was great and helped us at the last minute!

Deborah was extremely helpful, happy with the service.

Jeff was the best!! He was very good at his job. If u have employees like Jeff at the 15237 building I'll continue to use ur establishment. Jeff is the prime example of what customer service should b. May I also add I never leave reviews. Jeff really stood out. Only if all people in the world like Jeff the world would b a better place!

Deborah was fantastic! Super friendly, and didn’t mind showing me directly to my unit. She explained everything in detail and what I thought was going to be a stressful experience, she turned into a breeze. Thanks again!

Super clean. Well maintained and managed

Deborah especially was fantastic.

Even when I messed up the rental location they were amazing help and got me squared away. 5/5 for service alone.

Nikol & Deb were wonderfully helpful. & The facility is very clean!

Friendly, clean, and helpful. What's not to like? Debra is personable AND competent. Exactly the combination I like to see with responsibility.

Got stuck in there when the power was out. My truck was stuck in the garage. While there is a latch to manually unlock the door the attendant said her manager wouldn't let her do it as it could break the door. She even went as far as to padlock it so we couldn't do it. Luckily the power came back on after 45 min but is a poor policy to not be able to use a latch to let customers out. In addition there is no faucet in the men's room and 1 of the 2 elevators are down.

So I needed to upgrade to a bigger storage and the woman that works in the office made it painless.

Very Nice!

Updating my review. DM Max reached out and offered a better rate for the small unit I have there. It was very generous and I greatly appreciate the offer. It nice to have something I pay for go down in price! Thank you Max. It's still a nice clean, dry place to store your stuff. 3 stars based on price. Way over priced. But a nice clean, dry place to store your stuff.

Very easy- great deals. Helpful staff!

My experience from the beginning to the end with PS has been nothing but wonderful. Debra is always attentive and ready to help. I had a 10x20 climate controlled unit on the first floor. The unit was always cooled/heated accordingly to the Season. We stored our whole house there and when the time came to move our belongings out to the new place, everything was in perfect conditions. Electronics included. They keep the place clean, dry, humidity-controlled, rodent-free and well illuminated at all times. Not once I found something out of place, dirty or not working. The app is comprehensive and easy to use. You can open the big rolling doors with it or use a code on the pad next to them. Those said doors are always clean and in working order. They have strong big carts at your disposal at no extra cost. I have recommended this storage company to everyone I know. If I ever need a storage unit again, this will be the place.

Plenty of carts to use, and decent space at loading dock to stage items for load or unload. Enclosed dock area really helps in rain/snow

Very clean, & staff was super helpful!

Deborah, was very informative, open to questions, professional, and positive person. She went above and beyond and stayed late to secure my rental. Thank Deborah

Great customer service, clean facility, easy access!

Deborah was very friendly and helpful.

Russ came all the way from Cleveland to assist Deborah at this facility. Both individuals did a champion job of smoothing over the process of a getting a unit and explaining the process. Any of the hiccups involved were corporate in nature and beyond their control. Both theses individuals deserve the five stars awarded, which will hopefully be recognized by their managers.

Deborah is fantastic and a very hard worker. She's incredibly helpful. Max also is very professional, returns calls and has a great rapport w customers. I have had a few issues here and there but they are always resolved expeditously. Great storage facility.

Great Customer Service! Deborah was super helpful and very informative.

Jessie helped me and she was awesome. Great experience and service. Answered all my questions and was very informative. Showed me my unit and was able to accommodate my needs perfectly. Recommend