A huge thank you to Jack for always providing exceptional customer service!!! He has gone above and beyond for me twice now and a mere thank you just doesn’t seem like enough.
I really appreciate Jack, the building manager. He is always polite and attentive. He has got rid of some of the problem people and it really shows. We just upgraded storage and the process was super easy. This is one of the better public storages. They also have prorated options! I paid full price and next month I only get charged for a week and half!
Jack was super kind and helpful! Move in was quick and easy.
Jack is phenomenal and was straight to the point with politeness.
Jack was awesome and super helpful!!! Best experience I’ve had with a storage facility so far!
Jack is so cool helped me and my friend get a unit such great and awesome service.
Jack was a great help in purchasing my first ever unit today!! I was overwhelmed with the idea of getting one today but he made it a breeze!! 10/10 service today :)
Jack did an awesome job helping today
Beautiful location and climate controlled plus the staff are friendly and helpful
Jack was so amazing best customer service got me situated in a new unit was so patient and helpful I would recommend him over and over again!
Jack was Amazing helped me move in same day! Was patient and professional!
Shout out to Jack. He made this process feel easy and provided ample customer service. Looking forward to reporting back after some time using their service. Thanks Jack!
The site manager is great. Helped me finalize my reservation and gave me great instructions about the space I rented.
Came in there yesterday and Jack was awesome. He was very profecional, and help ful. Thank you Jack for being kind and patient . Place was clean and well kept compared to other storage options around
.
Katie and Erin were amazing and helpful.
We moved a customers stuff out of here the other day and the place seemed really nice. Will be back.
-Portland Movers Ready
Excellent location. Erin is SO helpful!
Very clean and nice customer service. Katie was very helpful answering my questions. She created a very welcoming environment.
Joshua on his first day had it locked in great job and friendly
Super helpful with selecting my unit,Super clean and well taken care of!!! Erin is the best, really helpful,clear and friendly!
Super helpful with selecting my unit, making my reservation. Super clean and well taken care of!!! Erin is the best, really helpful,clear and friendly!
I have rented on and off from Public Storage for the last ten years. Highly recommend. Customer service like it used to be!
Erin is a professional and she did a great job.
Erin was fabulous today. She had me in a space quick. Get customer service. Keep her ..
It's really clean and it was super easy to set everything up online. When you go for your first visit they have a lock already on your unit and you get the keys from the office. You don't have to use their lock but I think their locks are the best for security cuz their the round cylinder kind. You purchase it with your first months rent.
I work right next door and I absolutely LOVE the two main employees! They are always so warm and welcoming when they talk to people. I have inquired a few times about rates for units as my boyfriend was looking at changing storage facilities and when I was looking to move. You have some of the best people working at this location. They always brighten my day when they come over to get lunch. I am looking forward to using you guys in the near future.
Very easy to secure a unit. Arron she was very very friendly and helpful.
AWFUL PLACE! I went and rented a unit I was told by the staff that was there the day I rented the unit that I needed to bring back the lock that I had already previously purchased from another public storage rental unit that I had the staff on that day was incredible. Anna was wonderful. I went back a few days later. Went into the office to show the lock and ended up being refused access to my unit. I never even got to step foot in it and they told me that I wasn’t gonna be able to get a refund I called corporate talk to the district manager about the behaviors and the treatment when I was there the second time from the male employee ended up calling the police on him. Awful experience highly do not recommend this Place
Anna and Erin would wonderful I highly recommend them
Even in the face of fire, they were still able to quickly help us get a nice storage unit :)
Love this place they promptly got me into a storage made it very convenient for me. If you’re looking for any kind of deals and nice size storages for good prices come here I recommend it 100%.
Erin was awesome and helped us get a great unit!
Ria gave the best service ever!
Lisa was very professional polite and patient! Thank you!
Lisa's the best. Just spend part of my Sunday afternoon having a revelatory, reflective, and inspiring conversation with her and I'm really grateful to know people like Lisa exist. Thank you for making me truly feel welcome in the space.
Customer service 10/10 Abby was an absolute delight.
Lisa was amazing!! Took the time to help me with my problem and showed that she Genuinely cares. A definite 10 star to brighten my day.
Staff was friendly and understanding. I can tell they where having issues with a tenant but the team handled it great and maintained a level of empathy that was great to see. Good job😊❤️
Erin and James have been absolutely amazing in assisting us with our needs. Super friendly and very efficient. Amazing!!!!
Everything was so easy to sign up! The gal found me a better unit while we were on the phone!
Great customer services ,very helpful
Robert @122nd was a great help with paying my bill and great customer service in general. Answered all my questions and showed us more units. Great experience :)
These guys are helpful and very professional!
James was a delight to work with. They showed me the units and explained everything. It felt safe and warm and inviting. Totally recommend 👍🏻
Robert and Alina were both super helpful too! Everyone who works at this location is amazing. Thank you🙏🏻
Earin was great realhelpsul
I recommend that you guys this stores these guys help me a lot thanks thank you awesome Gianni and James
Erin and Gianni are the best good customer service
I came in today and Lisa was very helpful and kind! She helped me and answered all my questions she is one of a kind! Thanks Lisa, I appreciate your help.
Lisa is very helpful! I’m glad she was able to help me today.
Lisa is so amazing!! She was so helpful and cheerful!!
Justice was very helpful. Great asset to the company
Excellent customer service!!
Really appreciate how we were taken care of. Lisa and justice really made it an awesome experience. Thank you so much!
So far so good, definitely like the staff they have been super nice and very helpful. Really want to give a big shout out to Lisa and justice for treating us like people. We need more people like them who care about customer service. Thank you.
LISA IS SO HELPFUL. LOVE HER TENACITY AND KINDNESS
Lisa was a great help and was such a wonderful person! I came in to reset my rental agreement since the new change occurred. Stay awesome and funny Lisa! Enjoy your weekend ☺️
Easy transfer service. Excellent staff. Lisa was very helpful!!
Justice is very helpful & courteous.
Thank you.
I found what I was looking for.. Lisa was amazing.
Lisa was phenomenal. She was very accommodating and showed us the facilities, and made sure I got the unit that best fit me. She was extremely kind and patient with me having my 7yr old. I am very appreciative for her service.
My husband and I had amazing assistance by Lisa she was very knowledgeable and understanding and helpful thank you Lisa for making choosing a quick and awesome experience
Easy, seamless process to get set up for my 10 x 30
Thanks for your patience and time a lot of help
Justice and Lisa are great. They were very helpful and had great customer service
Clean, well lighted storage units.
Great customer service! Lisa was friendly and knowledgeable, patiently answering all of my questions.
Five star service!
Lisa is great and very nice!!
Forget my review of the facility- What is going on?! All of a sudden the facility is owned by a different company but they didn’t inform customers of that they just sent a new lease from a new company?! Public Storage, you need to contact customers professionally- this is very unsettling.
5star service. Ladies went above and beyond super grateful
Excellent service and clean storage!
Estell, our store manager, was so upbeat and welcoming. The facility was spotless and well run. The price from the web was extremely competitive. Offloaded 2 large SUV loads and a full size pickup and it all fit in the 10x5! Thanks Estell!
Extremely friendly, helpful and a very clean grounds!
Robin and Estell were really excellent they helped me a lot, I am really greatful the place is clean, very secure storage place really liked it, exiceted to start moving my stuff thank you Robin and Estell you are aesome.
Just signed up, Check in was good - lets see how well it is after that
From the beginning I was treated with so much knowledge and kindness, the storage building and itself were clean.
Working with Robin (and Stella initially )at the SE Division location was/is extremely easy. Robin has been very helpful and on a few things that she didn't have the immediate answer too, got back to me that same day with the answers after looking into what I was requesting.
This a very clean facility, well lit inside as well as the units themselves. I am very grateful I decided to look for a different storage unit from what I was presently (and now formerly) from another company to find this.
Highly recommend!
I needed a place to put all my items because my carpet was being replaced. Extra storage was around the corner and very convenient. Staff is always nice.
Extra clean food prices and very fair. I give 5 stàrs....
Extra space storage is a very good place to use it. It is clean,neat and mostly it is secure.I can recomend it to whoever look for storage the Extra space storage is the best one.
I just rented a unit at extra space ...& I couldn't be happier!.. the unit is great .The staff were so friendly and very helpful ...I was coming from work and was running late..they stayed after just to help me ...I was amazed!!... great customer service ...I love Extra Space Storage !!
Robin is awesome! Great customer service, great prices!
Amazing staff! Estelle and robin were very informative and knowledgeable. They deserve a raise!
Extra space storage is a great place to keep your belongings. I've been storing my things here for a few years now. I always feel safe when I'm on the property, and the employees here are always so friendly and happy to help. I recently had an issue with my debit card not processing and a glitch in their system and they went above and beyond to help me and fix things. The customer service here is outstanding and I recommend any one store their things here!
Robin was amazing. Great service! She made the process easy by getting my unit set up in advance. She was welcoming and even waited over 25min past her normal work hours when I got stuck in rainy game day traffic. She absolutely turned the day around!! Facility is clean, affordable and safe!! Choose Extra Space for your own storage needs.
Robin was great to work with!!!
The people who work at this location have always been super cool to me, and helpful.
We were running late and they stayed longer after closing just to make sure we were able to check in and get sorted. What a great business! 10/10 would recommend!
I stored my stuff there for a year and a half and it was awesome
Great customer service very helpful and welcoming
Very friendly and helpful. The manager was wonderful. Ty
Friendly service. The staff made it very welcoming and easy to get our things stored. And also wifi was definitely was awesome to have. Highly recommend this storage!
Nice friendly staff. Estelle was great. Facility was very clean
Fair price, good security, friendly staff. Can't ask for much more from a storage facility.
Edit: After less than 6 months, someone broke into my unit and stole both valuable and sentimental items. I had a VERY good lock on my unit (one that you have to have a blowtorch to cut off). The storage unit contacted me, saying that they thought someone may have broken in a relitive timeframe. For crime being rampant in the area, they were quick to contact me and secure the scene from further theft. Based on the responsiveness of the facility, I don't entirely dread the insurance procedure to come.
I was so shocked when I saw the new price I had to pay here for my unit, so I called extra space to talk about options, unsure if there would be any but the manager Estelle was so amazing and gave me so many options to lower my monthly cost. If your price has gone up with extra space, please call them first before moving your things out. I’m so happy with the customer service Estelle gave and how much care she put in to me needing my bill lowered.
Always a pleasant experience. I feel safe with my things being stored here
It's secure, clean and lots of space!
Customer service is the best customer service I've ever had to deal with in my life extra space Storage have two employees ladies that are wonderful they check every detail of what your request is and they make sure that you're satisfied before you leave I don't know what I would do without them dealing with storage and my things that are important to me to be kept safe and secure shout out to extra space Storage to Estelle and all the staff there thank you and have a blessed day
They always took really good care of me .worked with me.listened to me when I had something to say .I will definitely go back there when I need a storage unit again
Amazing place and customer service
This storage facility has clean, nice units and amazing, super helpful staff. Everyone I came in contact with are the best and Estelle is amazing. If you need storage, this place is definitely worth it.
Excellent customer service, clean facilities, and a friendly staff. Nikki (one of the front end ladies) is very helpful and kind. Will be sending all my business there way.
extra space on division is where I store my stuff mostly because of the people that work here. The lady at the desk every time I need help or my hubby looses those keys is so sweet. She remembers us every time by face and has never put us off or not done everything to make our life easier that she can and with a smile. give this girl a raise!
It's my first time with Extra Space Storage. I hardly ever leave a review on businesses. But, I have to leave for Extra Space Storage on division location that I have been helping by Staff especially Niclo and the manager. They went to beyond and after to make sure everything I needed. No doubt about for my next visit if I need a space to store my stuff. I know where to go. Great customer service by the way. Thanks alot. 🙏
I wasn't ready to actually rent a storage space yet, but I went shopping around and met Rikki at Extra Space Storage. She was very attentive to my storage need and was very informative and helpful. So much so, that I made the decision right then and there to give them my business.
Their facility was very impressive and clean. So far they definitely get 5 out 5 stars from me. Keep up the good work. Oh! And give that Rikki a raise, she was great 👍.
The staff at this location rocks. They are always ready to assist and do a great job keeping the facility clean.
The cleanest storage facility we’ve used. Staff is very helpful and kind.
The customer service from Nichole was top notch. I love how clean the facility is, great all around.
Great customer service and grounds were neat and well kept. 👍
This location was very clean and the customer service was great.
Music in the halls makes storage less creepy
The place was clean and the place was well lit the Ladies went above and beyond to help me out I've rented from a little t of places and this place makes others seem like slums lol just saying
Went above and beyond great service after hours emergency was. Very helpful I appreciate her fixing my storage nightmare with no problem AFTER SHE WAS ALREADY CLOSED IM SO GRATEFUL AND WOULD DEFINITELY RECOMMEND FOR ALL YOUR STORAGE NEEDS!!! THANK YOU EXTRA SPACE!!!!
The staff were very helpful! Units are clean as well.
It's been a great place for storage. Clean, quiet.
Very clean and heated and non heated units to choose from. Very helpful and friendly.
Love this place! Been with them for 3 years and management is phenomenal! Ashton has helped me out so much, I’m super greatful for them!
It was very pleasant, Estelle was a ray of sunshine on this cold day. She took care of my storage needs and answered any questions that I had. Thank you Estelle
The store manager Jeff had top tier customer service and was very friendly!
Very professional and business friendly
Amazing customer service. Transaction went smoothly and quickly. Thank you so much
Everything from Beginning to reserve a unit to locking my belongings safely in the unit in a professional, top-notch and security environment.
Handled everything online and when I did speak with the onsite staff they were extremely friendly
Great experience easy-going and helpful staff
Very helpful and knowledgeable.
i really like the cleanliness and customer care even when they have some hiccups. they don’t have a trash can anywhere at all which is annoying also every three months the rent goes up and i think they should be more transparent about that.
The staff was very helpful through the whole process. The property and units are nice, clean and secure.
Yeah I rent there and the staff there is very very friendly courteous overall I give it two thumbs up
Estell was so helpful! Thanks for making onboarding an awesome and pain-free experience.
This has to be the best location of Extra Space I've experienced. The manager was very helpful, polite and easy to work with. The facility is new, simply configured and easy to access. Every Extra Space should be like this one.
Very good experience dealing with a situation that was unexpected but with the help of the people at this storage it was easy to work out and set up, I was very pleased and greatful to how easy it was
I forgot his name but he was so nice straight to the point quick and made the conversation personable. Ones again congratulations on your baby.
This place is so clean and friendly I did everything online but still when I needed help the customer service was outstanding and they sure helped alot
Very clean and super great staff.
Place was clean ..The lady there on staff was super help ful she got me in she got me out..She new how to do her job and at the same time treat the person she taking care of with respect and kindness..Which to me is hard to find at most places I tend to go these day and I m sure I speak for alot when I say that..which made renting there very easy decision for me..
Clean and efficiently run at reasonable prices. On-site manager super friendly and helpful
Just got my storage unit last week. I picked Extra Storage on SE Division because it is close to where I'll be moving to. My best friend has had a unit with Extra Storage for about 2 years and has had a good experience. So far my experience has been good with both Crystal and John. The facility is clean and feels secure.
Downsized today snd Estell was awesome!!
They have been wonderful. Ive been renting a storage since my mother died in 2020 and even when times had hit hard they have always worked with me. Recently my life took a turn and my son and I have been relocated for safety and Elsa the store manager has been nothing but amazing from the start of having to get a second storage, to dealing with the case managers to making sure its been a easy transition as well as safety steps for me when it came to which unit would be best for me. Ive been very blessed and thankful.
Thanks a great deal miss Estell for your timely help today your personality is a great asset for the business. Thanks for taking the time to walk me through and explaining
Estell Portillo was totally helpful and a bundle of cheer. That was the best part.
They honored their web rate over the phone when I was having trouble getting their site to work, and were kind and courteous the whole time. There was a little voice pixelation but I'm not sure who's end that was from.
Easiest experience. The place is clean and secure. The staff was amazing! Glad we picked this place
i was very scared to put my belongings into storage after i had a bad experience with another company. the associate at extra space storage was very helpful in answering all my questions and concerns estell was amazing and i look forward to working with her.
Friendly, helpful staff. Clean, climate-controlled environment.
I came to ExtraSpace this morning looking for a unit and within 15 minutes I had picked my size, toured a unit, was walked through how to access the property and signed my documents for the lease. This experience could not have been smoother and I am very glad to have been reassured that my unit has many security precautions and is insured through ExtraSpace. I would highly recommend to anyone looking to store some extra belongings at an affordable rate.
Friendly staff. Easy and convenient to use.
I did a contact free rental and the manager made it super easy throughout the entire process. She called me and made sure I had everything I needed and also help me process the payment over the phone it was definitely a good experience as opposed to public storage where I had horrible one.
I will speak towards my the initial setup! The staff was very helpful and understanding. I received all my contact information via email. The instructions and mapping were excellent. It was quick and easy to set-up. Highly recommend.
I love this place! The location is very convenient and the staff is very helpful and friendly! Also, the building is very secure and well lite!
The lady that helped me was a really great help she walked me through everything if you let me know exactly what I needed to know and made everything is so much easier thank you guys for your help and I appreciate your time