Public Storage Self-Storage Units at 2020 N Albina Ave, Portland, OR

The Best!

Quick and easy! Megan was awesome!

I had the best experience at public storage dealing with Megan the manager and justice one of her assistants we are very pleased they're very professional prompt and we really enjoyed working with them I give him five stars I'd give him 10 if I could

I have had a storage unit here for a little bit well around a year maybe more and always had sectionally good Help from the staff great security someone tried breaking into the front doors not too long ago and wasn't able to get past the second set of security doors which was nice cuz they weren't able to access any of the storage units they've made it easy to switch from one unit to the next if that ever is something you need to do and I would recommend this storage location over all the rest

Well-managed, convenient and professional with lots of Friendly Smiles On a scale of 1 through 10 definitely DA BOMB

Megan was awesome and they did everything they could to help save us save the most money although they have wonderful security, it does make it hard to get things done.

Friendly staff, clean facilities, and lots of storage options. Thanks for your help Matt!

DO NOT RENT HERE!!!! In all my life I’ve never had such consistently awful experiences with any business. I had a huge ridiculous ordeal just trying to move to a different unit this past winter, that included a totally bizarre power trip by the straight-up MEAN manager, who yelled at me for asking for the price I saw advertised online, and later made one of my employees cry. Their pricing is shady at best, they don’t honor the rates they advertise ; I was promised a rate by customer service that’s $50/month lower than what I pay; I was promised 24-hour access which isn’t real. When we had such an ordeal with them in the winter we wanted to move out, but the garage doors to the facility were broken for two months, and we had a piece of equipment too large to fit out the regular door. The icing on the cake is that myself and two other customers just got locked inside the building at 5:02 pm (they close at 5:00). The staff apparently left at 5:00 on the nose even though they saw us in the garage area; we all called customer service and they wouldn’t let us back into the area with the units to lock our units, so we have to leave them unlocked overnight and hope for the best. The person on the phone yelled at us for being on site after hours while we were locked in. There have been all kinds of other merely annoying things, like making appointments they have no record of, a TOTAL disconnect between company customer service and the on-site reality, etc. It’s incredibly frustrating.

Nice storage all brand new units.

Megan a great asset for public storage!! Thanks for a great service!

Sales person Megan was wonderful and explained and took time to make sure I understood. Update Stephanie was awesome explaining the rental to me Wow once again I came in and had the best experience with Stephanie thank you for helping me and smiling in your voice

Very friendly staff, clean with reasonable pricing.

Stephanie was the best!! Extremely helpful!

Stephane was so helpfull helping me to setup my app. She was nice and this location is clean and the poeple are helpful.

Obtaining a storage unit was super quick and easy. Moving my stuff in was even easier. The front desk was so helpful! The hours aren't correct and the gate is broken.

Great service! My check in process was smooth and informative. The manager is knowledgeable, friendly and professional. The facility is clean and safe. Highly recommend for your storage needs.

Megan was so thoughtful and pleasant was easy friendly patient kind

Megan was very nice and helpful. Location was clean and brightly lit. Will recommend this location to my friends.

Megan was a stellar help! Wonderful facility, would recommend.

Megan is way friendly and super cool. Personable. Thank you, Megan.

Stephanie was super kind and helpful. She answered all my questions, showed me around, and helped me get situated. Couple notes: -The company requires you use a cylinder keylock that fits in their doors. You can put your own lock door for double safety, but you will still need to utilize that cylinder key lock (their company policy). So you will either have to buy one from them ($15) or find one on your own. -The company requires insurance. Theirs is an extra $15 a month until you purchase or prove you have it otherwise.

Stephanie was great ! She was very professional, and helped us with our storage needs.

Stefanie is great!!

We had an appointment to have a Storage assigned to us. Stephanie was the one helping us with the process. She did a seamless work, helping us through the process and very helpful with all the questions that we had. Very clean and well manage the facility.

Stephanie was so helpful w the initial reservation. Thank you.

Stephanie was amazing!

Just got our unit today - Stephanie was super helpful and made the process effortless!

They really need to update their online hours, this b does NOT open at 6am

The way Stephanie has helped me, through some of the most stressful moving days. She’s such an angel, and asset to Public Storage!

Very helpful .thank you

Stephanie was very helpful and knowledgeable!

Stephanie was super helpful

Awesome service

Great location easy access!

Great customer service! Super helpful in helping me upgrade to a larger size unit.

Great people, very friendly!!

The property manager at this location is completely insane. Cut access hours in half after doors were damaged without explanation or announcement. Proceeded to raise rent even though I couldn't access my space. Moving my belongings anywhere else ASAP!

Great staff and super clean spot

Megan and Stephanie are so friendly and helpful. Made us feel great about renting a space. Will recommend!

Great and friendly people. Megan was super helpful and nice

Awesome and friendly worker megan!

Gate was broken for ages limiting access. Hours posted on temp signs don't reflect the hours they're actually open, and the doors lock and won't open regardless of the gate being open and having a code to get in. Management dismissive of any and all complaints about it. No rats though.

Such nice people! Clean and efficient. I kept moving my appointment and it was no problem for them to get me in. Thank you!

She was so awesome helped me at the last minute thank you so much 😊

Terrible customer service. Overcharged unnecessarily and the old blonde woman with glasses was aggressive when I asked her about messing up my reservation. Their loading doors are broken and there's only a normal door to bring things inside with. Did not rent a unit here and suggest nobody else does either. Go to any other location.

By far the worst experience in any business I've ever had. Three of us went in for a scheduled appointment - they didn't have any record of that appointment. We had email proof that we had reserved a particular unit for a specific price with a guaranteed hold - they told us it was by availability only, which completely invalidates the concept of a reservation. And best of all, the employee, who I believe was named Megan, attempted to kick two of us out, because "only the person on the rental agreement can be in the building". We didn't have a rental agreement, first of all, and second of all they were clearly trying to isolate my wife because they thought they would be easy to intimidate. She came outside and yelled something unintelligible when we left and decided to rent at a different Public Storage.

The manager MEGAN was super aggressive with myself and my husband when we asked why our reserved unit had been given to someone else. She was extremely rude to the other worker, a younger women who'd only been working there two weeks, who was the only good part of our visit. We did not rent a unit from this location because of MEGAN'S horrible treatment of us, her coworker, and other renters there as well. She forced us to purchase a lock from them when we had our own that was the same lock the other location used, wasting us $20. Don't use this location because MEGAN is a liar who treats everyone terribly. BOO MEGAN.

Are the elevators large enough to transport a 12' kayak?

Megan is the BOMB!! Thank you!! Yes there are Rules! Thanks for enforcing them!!

Megan at Albina is the nicest person that I've ever met, VERY professional with every customer, love her!

This place needs to re-educate their staff on Public Storage policies or hire new knowledgeable staff. We rented a storage unit with this location, as we were shown the unit by the younger woman at the front desk whom never told us her name nor do they wear name tags at this location which was red flag number one. We asked her if it would be possible for us to deliver our 8x8 Pods container to load our items into the unit. She 100% assures us that we can deliver the Pods but can’t park inside the garage which was totally fine and understandable. She showed us a particular spot in the parking lot that we would be able to park the Pods container instead. She also told us similar situations on how others have also delivered their Pods container at this location that were a bigger size and was able to to park in that spot without any hassles, so we should be fine. This was our selling point to securing the storage unit. We paid everything upfront including two months in advance. We told her the dates we were having the Pods container delivered and picked up (11/16 - 11/17), we told her FOUR times in which she repeated the dates back to us as she was writing the dates down. On 11/15, we get a call from the older front desk associate with an extremely condescending tone telling us that we can’t have our Pods container delivered there anymore because they don’t do that there. No apologies. No alternatives. No reason at all. Just, “we don’t do that here. Ok?” We told her we confirmed multiples times with the younger front desk associate that we can, for sure, deliver our Pods container there and that it will be delivered tomorrow, we weren’t able to switch the dates now with Pods considering it’s the day before. Her response was “Well, we just don’t do that here. Ok?” and hung up. She only was she rude and condescending but she was also not truthful and forthcoming. She lied to us saying she has 12/16 for the date of the Pods delivery instead of 11/16 yet she calls us the day before the actual delivery date we provided to them and not any date later. At this point, we wanted to cancel our storage unit with them for multiple reasons given above. Within two hours after her phone call we found a better storage facility in the Pearl District with much more pleasant and informative staff that this Public storage could be trained by on how to handle customers. After we secured a new storage unit at another location, that’s not a Public Storage facility. We went in-person to cancel and return the lock at this location here. Upon arriving, the older woman that’s a front desk associate open the door for us and asked why we are here? We told her we have a unit here, we spoke with her about two hours ago about the sudden change with the Pods and would like to cancel. Her response was, “Oh yeah. You.” Again, she’s rude and very condescending. The whole conversation during the cancellation of our unit, she was dismissive and rude. No explanation given to us on why the sudden change with no longer able to have the pods there, absolutely NO APOLOGY, no reason at all even when we tried she asked she didn’t seem like she had a verifiable reason. Glad we found a better storage unit within hours after she called us. Much happier with our choice so it worked out in the end.

The best storage space ever!!(2100 N Albina Ave location) Friendly staff, clean environment and huge indoor loading zone(4 cars) and outdoor parking. Passcode or app access for opening the gate & elevator provided extra security. Highly recommended!!

Great customer service!

Amazing staff!!! Great facility

Megan was (is) very and looked out for me. The world needs more "supervisors" like her. 5+ stars!

Go anywhere but here!!! Not a single positive experience with this company. Both of us don't have to have this experience, learn from my mistake and go elsewhere.

Super easy and convenient

Stephanie was the kindest and most helpful employee ever!! She made sure I was taken care of from the start to finish! She even stayed after hours and helped move my stuff in since I was short on time and new in town. The facility is clean and well taken care of. I appreciate Stephanie’s help SO much!! She was so wonderful!

I made an appointment. It was fast, easy, and Stephanie was great to work with!

I recently switched from Extra Space Storage and I’m already loving it! Megan was the one who helped me with my new unit at Public Storage. She’s very kind and very helpful! I’m glad I made the switch!

Clean facility and friendly staff

Outstanding customer service and high-quality assistance. Thank you so much!

Awesome experience !!! Amazing costumer service 😁😁

She was very helpful Keep up the good work Megan 👍🏿👍🏿👍🏿

Stephanie was a great help. I called back to back with no answer and she called me back within minutes. I was able to transfer units with no problem and was able to stay on the same floor as my unit within a a couple units down as well. Would highly recommend this storage facility.

Very rude staff especially the older lady.

Meegan was awesome, very helpful plus she's SUPER cute so that just made the whole experience transcendent.

Megan haas superior customer service always smiling and very knowledgeable and understanding

I glad that Portland Oregon have Public Storage for people to store there items.me and sister have been with Public Storage for a lot of years and we have been very satisfied with the good customer service at N Albina the lady that always greet you with a smile 😊 Keep up the good work.

Awesome people amazing help!

Megan was the best public storage Employee I Have talked to was extremely helpful and went above and beyond to help me with my bill and questions I will be moving my stuff to this location because of today's experience with this employee

Closes way to early.

We rented a unit here for a few months. When we had a national delivery company to pick up our home goods, the lady in the office threatened us and the moving crew because they parked their vehicle in the loading dock. She berated us and the moving crew members - who were super professional - and told the driver to move their truck to the back of the property - which is several hundred feet from the building. She was super abusive and went back and forth to threaten us. Obviously, she did not have any case as the driver of the moving truck even told her to call the cops.... Of course, she did not... She then threatened to tell us that she will black list us and the moving company... She even went after my wife and harassed her several times when I left the property for about 15 minutes. Of course, when I let her know that I know the laws as applied to this, she huffed and puffed and left us alone for an hour or so and then went after the moving crew and my wife again after I left the property. So, for those who are thinking about renting a unit at this facility, be aware.... BTW - she started to spill out nonsense about liability, homeless people etc... We just ignore her. What a petty and egoistic person. I will also write formally to their corporate office so that they can look into this. There is no doubt that there is racism involved here as well. This is a revised review for the facility - After my review and a letter to the CEO of the company, a regional director called us within one day and apologized sincerely for the situation. He was very professional and advised us that he will take action accordingly. While we did not expect anything in return - except for improving their personnel behavior & performance, the gentleman offered to refund all of our payments for the entire rental period. This is the type of service performance level that will enable Public Storage to improve.

Very welcomeing so professional

Do you have boat/rv storage?

Nice, clean, new storage facility with really good rates! The woman who helped us at the counter was super friendly and we were able to get everything set up without stress in 15-20 minutes tops. Garage access and elevators made for an easy and safe move-in process. Definitely one of the better storage facilities in the area.

This place is clean and organized. They also close at 6 which I feel is to early for later workers and the elevators don't always work, 🙄.

Oh my gosh this facility is so clean! Friendly staff ! The Garage doors and so quick. Nice indoor facility. Sometimes gets busy but with some patience and understand the traffic and people move with ease in the ample space of the garage bays and elevators. The staff is so helpful with all aspects from coordinating your move in to providing carts, keeping the place clean and running smoothly. Heck I might add another unit and move more stuff over here. Great spot 5 stars earned!

We were moving and looking for a place online to store our things while our home closed. The website was user friendly and it was very easy to see what we needed. We were pleased with the professional, prompt service.

Other than the Access/entrance issue (spoiler alert: your device MUST have NFC capabilities!), they are a great place rent from! The online rental and move-in was easy peasy (so easy, a blonde did it lol)! As well, there's an option for auto-pay and competitive prices *even after the obligatory rate increase!

Went in to get a storage spot and asked two questions and immediately was looked like I committed some terrible act. So weird. This type of unprofessionalism ruins business reputation and results in the loss of customers.

Rates for mini storage?

The help and customer service we received when setting up our locker was OUTSTANDING! Maegan was Amazing, knowledgeable and fast. She was very welcoming and guided us through the process, the tour and procedure clearly and in the most friendly and gracious manner! Thank you Maegan!!!!!

Great customer service 👏🏽 👌

Meegan is the best of the best!!! We love her!!!

On 2/28 hours before closing time I was carrying stuff up to my storage unit when a male worker started questioning me on how long I had been in the facility. He was rude in tone and agitated with my presence. I felt uncomfortable and rushed to say the least. Now I understand there is a homeless population who frequently invades the storage facility but I am not from that group. I am a paying customer who should be able to come and go as I please as long as it's within posted business hours. I was alone, not bothering anyone (so I thought) and have been trying to clear out a 4 bedroom house on my own. As one can imagine this is not an easy task. Besides the invasion by homeless people, there is also a large group of bystanders who everyday in the early hours, fly drones inside and outside of the building causing limited access, if you can get inside at all. I spoke to one man who said that he was not a customer. Since when has the staging area become a play area and how did these people gain access inside? Maybe that's where the concern should be focused instead of towards customers who are paying to utilize this facility. Other then that experience the unit was easy to rent and the app is user friendly. Staff other then the man who I encountered that day have been helpful for the most part.

This place is clean, safe, secure and surprisingly accessible on a quiet dead end street with ample parking. The two wonderful ladies working there were knowledgeable and personable and patiently answered any and all questions I had with a smile; plus I got chocolate! All this for a little more than half the cost of my last storage place. Effing five stars so far. If you're looking to offload some boxes to keep your hoarding tendencies a secret or maybe just hide the evidence of an overzealous shopping spree or two, I highly recommend this place.

Megan was very helpful and sweet. The first time we came here the 1st lady wasn’t very helpful or friendly. Thank you Megan for helping us with everything.

I'm already in the process of transferring my belongings to this location ... It's cheaper than where I'm at currently and the awesome staff is helpful and informative as well any time I'm here to use my unit the staff are attentive and if I'm looking around for help or having issues they are on top of it and take care of any problems without any attitude or complaints... Unlike my old storage it's night and day opposite. Megan is amazing we are lucky to have her here taking care of business she is alert and is the entire reason for our transfer to this location instead because we have had nothing but negative from our storage units and it makes a huge difference thank you for all you do keep up the awesome work

Megan very nice and professional

Public storage on albina st, the customer service rep Megan is a awesome person and her customer service skills is very professional. Thank you for making my business here comfortable and home welcoming for temporary adjustments. I want to say she should be moved up in the company for her patients and understanding people situations, great at answering questions, direct and firm about what's need to take place overall a great person. Thank you again Megan your awesome!

Careful with this one, limited access hours could make this a disaster for big moves. Count on standing around waiting on the elevator too.

I rented a storage unit on the app, and was able to complete the reservation and move in without ever speaking to a person. Easy and convenient. The location is great, and facility was clean and spacious enough for a moving van and truck to pull in and move things without worrying about the rainy weather. When it came time to move out, I called thinking there was more I needed to do, but the friendly property manager let me know I had done everything I needed to do simply by moving out and reporting my move out date on the app.

I'm surprised this location they actually have a bay where you can pull up into and park your car and be completely out of the weather if you want to be also have carts to you so you don't have to carry everything up by hand very well lit very well maintain building. I was very well impressed whenever I was there with my friend today reasonable rates too if I ever need a storage unit I'm definitely going through them

Great place, friendly staff, awesome storage rooms. The address on the site is wrong, the facility is on the right hand side from the stop, not to the left, that would be an empty lot.

Nice location, quiet spot. Staff was friendly and helped me to find my unit.

Paid for a spot and had an appointment to move in. No one here during regular business hours and my code doesn't work

Nice location when you can get in. My access code doesn't work. Nobody seems to care or be too surprised. I would go somewhere else, but it's too late now. Be careful signing up with a new location might want to wait until they figure out how the gates work. Staff us nice about it.