Public Storage Self-Storage Units at 1608 NE 92nd Ave, Portland, OR

I wish I could give this place 6 stars for customer service. Robert, at the office, always provides exceptional service and it’s apparent that he truly cares about the customers and their experience. I’ve been renting here for over 5 years, and he is always helpful and consistent.

I went and found Robert working as manager. Very nice person. Very helpful. He helped beyond the normal by showing mi how to work everything.

I love this location they always come thru when I need them. The staff is 💯 responsive.

Excellent customer service. We've been renting fron them since 2018 and they have always treated us well.

good costumer service

Zoe was a very nice person

Robert is a great location manager! Very helpful and friendly! And great facility!

Excellent service

Robert was the person in charge of the office at the time. He did an excellent job very professional. I’m very happy with his service. Thank you.

Robert was Awesome

What a wild, terrible tale of dodged accountability, crime, and incompetence! In 2023, I rented a space to store my car trailer with Public Storage. The price was good- it was a Memorial Day special, and was about 40% less than other locations. At the time, I asked the staff at the location if the rate was likely to go up. They said it was not likely to go up for at least a year, since the annual increases had already happened. So I stored my trailer there and put several locks on it. A wheel lock, a hitch lock, and also a location tracker. Three months later, to my surprise, the price went up significantly to just above the price of nearby locations. Due to the hassle, I didn't move. I certainly should have. So much regret.... On January 6th of this year I got a call from the staff at Public Storage. Had I removed my car trailer? No, I replied. I hadn't. Why? It turns out, they had a very bad feeling about my missing trailer. According to the staff member, just before the holidays, an individual had come in and rented the smallest unit available. They took and verified their ID and took payment. Early the morning of Jan 1st, video showed the individual entering the complex with their PIN, and then leaving with my trailer. Sure enough, the location tracker showed a location other than Public Storage. Unfortunately, because they had taken 5 days to notice the crime, the location corresponded to the tracker in a dumpster. The staff at Public Storage explained that they were not in a position to make a police report, but that while I had to make the police report, they would not give me any of the information they had about the individual that had given them ID and had been seen leaving with the trailer. All I could fill out was a generic police report with as many specifics as I had, and many months later I haven't been contacted by the police. Even my insurance company can not get any information from Public Storage. Since the trailer had been stolen early January 1st, I asked Public Storage to refund me for the month of January. While they wouldn't help with anything else or reimburse me any further, they did agree to finalize the account with a 0-dollar balance. Not surprising, I now have "Cedar Business Services", a Las Vegas collections company, hounding my e-mail, phone, and mail for the rent for that January. Like any terrible collections company, they won't believe me that the balance is zero. Calling Public Storage, I found out that they never did refund the account. I also asked them to remove the collections. Their response? "We can't do anything about that other than show that the account is paid." What CAN the staff at Public Storage do? What are they ACTUALLY capable of? The only thing they seem to be capable of is raising the prices long before they said they would. Now I have a missing trailer and have to pay a lawyer to fix the collections issue. Conclusion?: You are going to spend less time and less money storing your things in a vacant field.

Great guy Robert thank you for making renting space easy

Just checked in for a parking space we booked over the phone. Had to stop by the office to show my ID, but once my account was active, entry and exit went smoothly.

Excelente

Robert is very helpful and it was painless and quick.

Thanks Robert for your help securing my locker when I was absent minded.

Helpful on site manager - thanks Robert! And a great secure location to store and access my items for 6 months. Will use again.

Customer service at this location is excellent. Robert went out of his way to help me with a unit at another location. He was able to look up my account and explain things to me so that I understood better about what was happening with my account and my unit, and he was able to help me understand how and why I was no longer in jeopardy with my unit. I like these guys.

Robert at this location offers great service, is very helpful and professional.

They are crooks. I tried to put my bill on the last day of the month but I'm they said I had to make an appointment to pay it and the only one open would be next day. They promised me the lien fee wouldn't apply. The next day I go in and pay my bill but because a new month started the new rent wAs due and now because there's a remaining balance for this month they are still liening my unit and will auction it in 24 days even though the only amount due us this months rent. So not only did they lie to me they are auctioning my unit off in 24 days even though I'm not late. Don't rent from them! They will not help you if you fall behind even if it's just a few days late. They are crooks! I'm taking my stuff elsewhere if I can pay it by then!

Good experience

I recently had the pleasure of using public storage on NE 92nd Avenue for my storage needs, and I couldn't be more satisfied with my experience. From the moment I arrived, I was impressed by the cleanliness of the facility. The grounds and units are maintained, which gave me peace of mind knowing my belongings were in a safe and well-cared-for environment. The staff at public storage NE 92nd Ave truly set this place apart. Everyone I interacted with was friendly, professional, and eager to help. Whether it was answering my questions or assisting with the logistics of moving my items, their customer service was top-notch. It's clear that they take pride in their work and genuinely care about their customers. Overall, I highly recommend public storage to anyone in need of storage solutions. The combination of a clean, secure facility and a dedicated team makes it an excellent choice.

Great customer service

Diana was extremely helpful and I was very pleased with her service thank you very much for having employees like her

Diana the manager other facilitiy was owsem and very helpful. Thanks for Diana

This is a great storage facility. The place is kept exceptionally clean and orderly. It is very quiet, well run and secure. Robert is always so helpful and professional. Thank you. I highly recommend!

The absolute best location as far as customer service/cleanliness/management goes. Robert, the manager, deserves a raise! Id say he deserves a promotion to regional manager, but I wouldn’t want to risk losing him at this location!

Great customer service!

Hello Public Storage. I have been a customer of yours for 7 years. I want to thank the staff. Expecaly Robert who is the most kind and great manager I have dealt with since being here. Thanks to him he always makes sure my belongings are secure and keeps your facility so clean. You have a wonderful person working for you. Thanks

Renting a parking space was easy and affordable with Robert’s help. I recommend this location.

Robert is a great guy. He went far and beyond what he did for my wife and I, and for that we thank you for having Robert on your team.

I’d like to think Public Storage for us to help Pearl was very helpful and I appreciate she took the time to show me the property as well as my storage lot. Thank you very much, Pearl

Pearl helped me pick pick out my unit and gave excellent customer service.

Super friendly and helpful!

Robert in the office was super helpful, he has assisted me twice now with issues. Once securing my unit for me and this time helping with a rent increase. Thanks Robert!!

Highly suggest this location . There’s always an onsite person there to assist you . The onsite manager there is very helpful and is very accommodating. If I had any issues or concerns or if they had any issues and concerns it would be easily resolved . They are super transparent and always kept it 100% with me. The property is always kept clean and on site person is actively doing walk through to consistently always keeps the property up to par. Hands down my experience here has been nothing but ease of mind and smooth as can be and. I highly recommend .

Great service! Fast and easy!

I appreciate the way helped me to get the right storage to my truck, thanks

I've been a costumer here for a bit over a year now. This has been by far the best experience I've had dealing with a storage rental. I attribut this to the on-site representative, Robert. He is fair, straightforward, and diligent. Thank you for a good experience

Very helpful quick and easy. Highly recommended.

Always nice and clean!

They have break INS often

Is very Smooth and friendly service. I received a follow-up call asking if I had any questions. And everything went okay with my move in and was greatly appreciated.

Very clean very nice people. Excellent location.

Robert has been exceptional in his professionalism and customer service. I had taken my camper out to go camping for a week (stored outdoors at this facility) and he called to check in because he noticed it was gone. He also helped a friend secure a storage unit and cleaned it out immediately once he learned the unit she selected had just become vacant. He makes it very easy to rent from this facility and instills a lot of confidence that my stuff will be secure!! Kudos to Robert!!

Very good experience. Robert, mgr, is a professional. He is courteous and competent, really explained contract elements so things were clear. I will return here for storage of my vehicle in the future.

Easy to rent online. Friendly staff Tried to raise my rent almost 40% after locking me out during gate hours so I left.

Really good

Raymon was such a big help i would gladly come back to location

Raymond was great and very talented person. I went to the wrong location and he was still able to help me. His service was A+ even after a long interaction with the person before! Glad I chose this location!

Raymond was very helpful today. Thank you

Super helpful today. Raymond set me up with what I needed.

Spoke with manager Raymond he was really nice and polite.thanks for your help today I really appreciate it

Great and fast customer service

This is where I have a storage right now and I've had no problems at all. If there's any questions they contact me right away. Each unit has its own lights and as big as you need. They also store vehicles and well you'll just have to call them.

Stephanie is awesome 👍!!

Stephanie was great and helpful. Even checked on us to see if we needed more room. Very helpful. Very clean. Very professional. Very cheeful and always a smile on her face

This particular public storage has been a good experience. Robert has been super helpful and nice, even under tough circumstances!

Robert was very helpful & flexible when we needed short-term storage on short notice. He identified a solution & worked within our schedule to implement it. More recently, Stephanie helped me with some future storage planning. Great people. Go see them for your storage needs!

Robert is a Rock Star!!

Robert, the property manager, is always super helpful and answers all our questions. They’ve beefed up security recently too which is appreciated!

I have been a customer at this location for several years, customer service is good, BUT, I have had my catalytic converter stolen twice at the cost to me of $1800. I have had my bus vandalized at my cost of $650, remember, they are NOT responsible for anything. I now park my vehicles elsewhere.

Great service , cared greatly about my well being and the future of my rents

Fantastic service from the front desk dude, forgot his name. Really helpful good conversation!

I met Robert the manager. Very cordial and professional. I did my reservation online and saved some money. This storage is easy access and can drive right up to my storage locker. I recommend this place . The prices are very competitive and reasonable. I gave it 5 stars.

Awesome experience very knowledgeable and helpful. Would recommend to anyone looking for fast and friendly service to go check this location in particular out !!!

After renting from this storage for over a year and getting up charged an insane amount we decided to move into the other public storage just a few miles away for $60 less.. today we went to the unit to vacate in two cars due to our belongings being too large to fit into one when my partner realized he left the lock keys at our apartment just 10 minutes away.. we pull into what we thought was a parking spot, (there were yellow parking lines and no signs saying otherwise,) so I could sit and wait for him in one of our cars while he drove to get our keys with the other car. The property manager came up to us very aggressively saying we were not tenants and threatening to charge us $200 despite the fact that we agreed to move our car. I was trying to talk to him and explain that we were trying to vacate and even gave him my name. We have met this man more than once and he even left me a voicemail today so he is very aware that I was vacating! Unfortunately the parked car would not start and thankfully my boyfriend had a battery-operated jumper box so he was able to get his car started, but the manager accused us of “pretending to have mechanical issues” again, we agreed to move the car!! It was not a big deal- I was trying to reassure him that we were tenants because I think these units tend to get broken into, I wanted to make sure he knew who we were, but he took it as arguing! It was crazy, I’ve never been treated like that by a manager before. He was very aggressive and got in my partners face and was being very threatening. Thankfully we were able to get someone else on the phone to talk some sense into him and we vacated our unit swiftly and will never be back. I hate leaving bad reviews but I’m just warning any possible future tenants.. Idk why he was acting this way, I’ve met him before and he was fine and the other reviews are good but on top of already being up charged and then having a manager yell in our faces over a small misunderstanding.. just crazy. Go to the public storage on 11858 NE Halsey.. just a few min up the road, much nicer staff, better secure AND cheaper.

I have never had a worse experience trying to move our property out of the storage unit. The Property Manager with the short brown curly hair was extremely rude and honestly aggressive/confrontational. We did exactly what he was asking and he kept yelling at myself and my girlfriend. We did nothing wrong and was treated horribly. We are no longer tenants of this property and we will never return to it. We moved to another public storage so I hope he doesn't transfer to that location or we will move again. When we returned after being told to leave and not come back he was being spoken to harshly over the phone by his manager I assume and we were let in and out with no issues. Which is what should have happened the first time, but he decided to escalate the situation to an extreme. I am a manager myself, and if I ever spoke to my coworkers or a customer in the same fashion, I would be removed from my position immediately. I hope some form of disciplinary action happens to this man.

This crew is amazing! Every time I’ve talked to them they’ve been super helpful. Had my things here for 3 years.

I was very impressed today with Kevin in the office.He was very thorough helpful and patient making sure all my info was updated correctly and checked my ID before doing so.He also made sure that I was the last person that visited my unit using my pass code.Great guy and on the ball doing his job.Ive had my unit there for 8 months and never had any problems.Nice to have peace of mind knowing your belongings are safe.Thank you

Very respectful and helpful

We had a couple of units here through the summer and the staff had been nothing but kind and helpful! Kevin is amazing you'll see him around he's always willing to lend a hand or swap out a light bulb in a dark unit :) Love the staff here!