Public Storage Self-Storage Units at 4871 Transit Road, Williamsville, NY

THE WORST! Reserved a space over the phone. They pushed the date of my storage unit a week ahead, which would have forced me to pay extra for a unit that I wasn't even using as of yet. Due to that, I cancelled my entire reservation within a couple hours later after realizing what they did. I never even moved my belonging in there, as I cancelled right away. They then told me that I will not get the full refund back. They are going to penalize me $29.99 for an admin fee, as well as $30.00 for a lock fee, even though the reservation was cancelled. Already reported them the the BBB and have filed a dispute with my bank. What a dishonest, unethical company. Do yourself a favor. Go to smaller storage company, where they actually have live people working onsite and you don't get ripped off.

Skip has been extremely helpful and is a great employee. He has made my rental experience wonderful.

Great experience

Great place to store stuff. Joe was very helpful

great place to store items highly recommend

Great experience. Joe was very helpful.

Joe has been a fantastic employee. I always get great customer service here. Great place to store your items.

Great experience at this facility. Very clean area and the employees are very helpful!!!

Great rates and a very friendly staff that is willing to go the extra mile to make the move in experience a good one! Mark was exceptional and very helpful on my most recent visit. The new improvements to the property make it an even more enjoyable experience when storing my belongings.

Skip at the transit location is an exceptional employee. Public Storage needs to hire more people like this because he really knows his job and communication between customers. His customer service is second to none. John

Every time I need something the employees are Awesome…Public Storage has been great thx again Joe

Skip is the absolute best! Goes above and beyond to make sure my deliveries can be accepted in my absence. He even has gone out of his way after hours to fix a malfunctioning door (which was not the fault of Public Storage, but a delivery company). You’ll be well taken care of here!!!

As others have mentioned, this location does not do any type of snow removal that doesn't just plow the remaining snow in front of the outdoor units. I had moved rom a 5x10 to a 10x10 and for MONTHS, i received threatening letters stating I still owed money on the 5x10. Every call to respond told me to just ignore it and they would take care of it. There is no one on site to talk to. The location had its front gate in an "open" position for i don't even know how many days in march, with no mention of this as being an issue to its customers, and not even within 3 months, they already sent me a notice that they would be increasing my rate by 50%. Local management was helpful, but their hands are tied for what corporate rates decide.

Once again Public Storage did an amazing job with making the move into storage sooo easy!! They were attentive in calling and checking to see if I had any questions and the move in was ready with code texted and easy to figure out!! I used this location 7 years ago and was more than pleased to use them again!! Such excellent customer service!! 👏🏻👏🏻🫶🏻

Spoke with Tim he is very professional and very helpful with all my questions thanks again and great customer service

Excellent storage access and customer service at the Public Storage on Transit Rd., Clarence, NY 14221

Amazing customer service!! Mark did a fantastic job taking care of my needs and making sure I was good to go.

Six months later I was struggling with the App and the webpage trying to terminate my space. A phone call to Mark quickly resolved the issue as he professionally and thoroughly completed the process. Great guy!

The review by Gregory S. says everything I feel and experienced myself. I tried to explain to the public storage 1-800 number but they essentially tell you to gfy. Bad customer service and the gate breaks sometimes. Your stuff may not be very secure just a heads up but good luck speaking to anyone in the company who cares.

Mark has been great! He has made my experience with Public Storage much easier then I thought it was going to be. He’s been so helpful and a wonderful asset to the company!

Mark has gone above and beyond to help me! I wish he would be there every day to help me and others that I will happily send to public storage on transit! Thank you Mark!!

Mark is an excellent property manger. He has always provided exceptional customer service. I used this public storage twice in the past 2 years. I never had any issues or complaints. The storage units and secure and my property has never been damaged. I’ve used both inside and outside storage units here. Very happy with how easy the process is to schedule a move in as well as a move out.

Very happy with all the staff I interact with. Mark was very professional, informative and helpful. I had a great experience with Public Storage!

Thank you Mark for your professionalism. You have been very helpful to me this past year. Mark is a good site manager and very responsive. Recently Public Storage has moved this site to a self service kiosk, which cannot replace a quality manager like Mark. Best of luck to you Mark.

As consumers in 2023, we are used to being taken advantage of by large corporations. Hidden fees, terrible customer service if you are lucky enough to even be able to speak with a human, forced to provide personal information so they can sell it to 3rd parties, bare minimum everything, etc. I now only hold companies by one standard, honesty. Public Storage Williamsville broke the only standard left, by blatantly lying to me and taking almost $200 from me. Public Storage certainly delivered on all the other terrible things corporations do this day and age as well. They advertised $1 rent for the first month only to make you buy a lock (that likely cost them $2) for $20 and charge a $29 move-in fee despite providing zero services, they don’t plow after snow so access to your storage is likely blocked after any significant storm, have limited hours of operation in which you are able to access your own personal belongings, modified their office into an automated machine and removed the staff, had a broken gate for quite some time, announced they are doing some remodeling and access to your unit may be impacted for the next 4 months and potentially inaccessible entirely on certain days, etc. Then the grand finale, I was planning to move out at the end of April but I stopped in and the manager told me it didn’t matter when I moved out as they prorated the departure month so you only pay for the days you rented. Instead of moving out on 4/29 as planned, I moved out on 5/3, and was told that I would be charged in full for May as they rent “month to month”. No proration or refund for only using the space for 3 of 31 days would be provided. In summary, they are an absolutely terrible company so I would highly recommend you never even consider renting from them.

Mark went above and beyond to help me get a spot that would work great for us! Very great customer service

Outstanding service by Mark! He was very helpful and gave the best advice regarding a great unit. Excellent manager.

The office manager Mark was very friendly and able to assist me in finding the perfect unit and getting set up

The property manager was kind, helpful, answered all my questions and provided helpful advice.

I’ve had an overall very pleasant experience at this storage facility. Mark has been very helpful since my first phone call 6 months ago, and has been able to answer all of my questions.

I had been using Public Storage for my storage needs for the last year now and have had nothing but a positive experience. Unit rent was affordable, the facility is clean and well kept, everyone is friendly, and the auto payment feature is incredibly convenient if you’re forgetful like me. Sadly I closed my account today due to moving but the person at the front desk who helped me, named Joe, made the experience pleasant and smooth. They are an absolute sweetheart. If I have storage needs in the future, I will return and give them my business again. I highly recommend Public Storage, this location in particular, and everyone who works here. Thank you Joe (and everyone)!

Mark at Public Storage Provided me with superior service in renting a storage unit. He was patient, thorough, and knew exactly the things to tell me. He walked me around to a couple of units so I could better determine the size that would best suit my needs, and then got me all set up with a nice, clean space, and made sure I knew how to operate the app. I am very pleased and comfortable with this whole experience.

Fast and easy. Mark was super helpful and made rental easy.

Mark at Public Storage is a great asset to Public Storage. He is helpful and courteous. I recently went over to my unit after the snowstorm to try and get a few things out. There was so much snow and ice front of my door that I couldn’t open it. I went to the office and spoke to Mark. He explained that there is a plow service but they don’t get real close to the units. Mark offered to take a shovel and help me but I wouldn’t have time to shovel as I was on a lunch break from work. I went back a day or 2 later, I noticed there was a shoveled area to my unit. Mark shoveled an area for me to get into my unit and open the door. Mark is a class act! He didn’t have to do that but did it anyway. If I could give 10 stars for Mark, I definitely would.

Friendly and helpful service! I would recommend this facility to anyone. Manager was so helpful!

Mark really helped me out. Highly recommended.

Mark was very helpful, process was quick and easy. Unit was clean and well maintained. Checking out a year later, Mark was very helpful in the move out process as well. Everything was taken care of in minutes and I wasn't worried I would be charged for the next month.

Mark was awesome and very helpful!!! Thank you

Oh boy . Mr MARK THE MOST PATIENCE person I EVER MEET. It was a pleasure dropping my personal belongings here . He’s amazing I would do it again . 🙏

Mark was very helpful! Great service!

Great experience! Mark was very helpful when u dealt with him several times during my rental period! Highly recommend!

Customer service here is very friendly, available, and explanatory. I have been a customer for 5 years. Keep up the good work.

Mark was very friendly and helpful. Thank you

Mark was really helpful Thanks again

easily accessible and fast and friendly staff

helpful with storing my car for the winter and well priced

Cane in from out of town and T was very efficient and friendly

Mark helped me with a quick issue of mine with an exceptional display of customer service and was very understanding and helpful. If you need storage and need it quick and only for a short time, rest assured that he can help you.

Have a last minute or complex storage need? Stop looking - this location has what you need! The customer service at this Transit Rd location of Public Storage has been PHENOMENAL and way ABOVE and BEYOND. Although we are a family that typically supports local businesses, we were in a bind and needed somewhere quickly to accommodate a few moving pieces related to a relocation. Public Storage was able to accommodate our request and did it with WONDERFUL customer service. Joe D was the representative at this location that worked to solve challenges, communicate with management and provide clear directions and options related to our needs. He was timely, calm (which was so much appreciated), a clear communicator and empathetic. Our family was in a stressful situation and Joe was thoughtful and pragmatic in his approach to problem solving. Tashia was also super helpful, compassionate and knowledgeable as she helped us secure a unit. Both of these staff members are models of elite customer service across all industries. We will support Public Storage moving forward! Thanks for a wonderful experience and supreme customer service.

I had a wonderful experience with public storage on transit road. I had my belongings in storage 19 months without a single issue.

Excellent service Highly recommend Mark. He was a great help and extremely knowledgeable! Helped with my broken lock issue and it was super fast and easy! Thank you so much!

Mark has been so helpful every time we need something. 10 out of 10

The staff was amazingly kind, patient and super helpful. And very knowledgeable about their storage spaces and their supplies for sale. ☆☆☆☆☆

EXCELLENT CUSTOMER SERVICE FROM SKIP

Mark is the best and helped me here!

Great place and service. Always available for updates/questions. Mark has great customer service.

Very friendly and great service! Units are clean and bright!

Wanted a small space short term and they had exactly what i needed here. Mark walked me through everything over the phone and did my check-in the night before. Arrived the next day and moved my stuff right in. The space was clean and more than adequate with a nine foot ceiling. Very happy and would use them again.

Great place to rent. Customer service was great and very professional. I would rent from here again in the future if I needed.

I am out of town but we rent a facility for my mother in law. Mark has been so helpful to me and to my mother in law.

Mark helped me so much today:

3/1/2022 Update: After raising price over 13% during the height of the pandemic, they are now additionally raising price a WHOPPING 30.55% !! 230% total in 6.5 years! ============================== Wonder why they have overhead lights in the unit hallway, but they're never on, requiring flashlights. Constantly raising prices, even during the pandemic!

Mark has been an awesome pleasure working with. He goes above and beyond to accommodate. Highly recommend

They made sure I got in there safe and stayed comfortable. Great company

Great service, very very responsive to any questions or concerns. Highly recommend.

Generally, I’ve been very satisfied with this location. However after several recent snowstorms, access to my unit has been very difficult. I have a 5x5 located in a hallway at one end of a building. After the first storm several weeks ago, one entrance was blocked by about a foot of snow. The other entrance had a narrow path shoveled out. After the latest storm several days ago, both entrances were blocked by knee-deep snow piles that extended at least 2 feet out from the door.

Friendly and efficient service. Clean and easy to get to.