Public Storage Self-Storage Units at 36 Merrick Road, Rockville Centre, NY

Joseph is a great help!!!

shaniyah was very helpful and made my rental process easy thank you

This storage facility used to be very nice. Currently it is quite disappointing. The east side single elevator has been out of service for days and the person on the premises has no idea when it will be repaired. There are rat poison traps everywhere. Don’t go in with a child or pet. Also during daytime hours a homeless person was in the lobby. When I moved out (yesterday), I asked to get a refund for 3 weeks of the month. They don’t do that. They also have no customer service other than to rent a space. Don’t rent there.

Had an excellent experience with Valerie very helpful and informative property manager

Shaniyah Is a very kind young lady who helped me out today with my lock thank you

Shaniyah was very patient and gave me and my mother options well be coming back thank u

Valerie y Shaniyah, gracias por tan excellente servicio

Valerie and Shaniyah are very kind girls that took care of my mom with her storage space. Thank you for your hard work and dedication. Felt so much better knowing that they were there.

Shaniyah and valerie are very good girls and helped me with my code and elevator thank youuuu

Thanks to mark and shaniyah for making my move in fast and easy!

Valerie encarnacion was great she helped me out, super helpful..10stars

Disappointing Experience with Vehicle Storage at Public Storage If I could write 0 star, I would. I recently encountered a disappointing situation with Public Storage at 36 Merrick Road. Seeking a secure location for my luxury car during the snowy winter months, I reached out to their customer service on December 14. They offered me a storage solution at $300 per month for six months. Upon arrival at the facility, however, I was informed by a front desk employee, Edweena, that this location does not store vehicles. While Edweena was both kind and professional, she could not resolve this issue, even after contacting the manager, Danny Bishop. I still have not receive any refund yet. This experience was particularly frustrating due to the clear initial communication of my specific storage needs and the financial commitment involved. The inconvenience and financial loss resulting from this miscommunication were significant. From a reputable company like Public Storage, I expected more accurate information and better service. I hope this review encourages Public Storage to enhance their communication and customer service, preventing similar incidents for future customers.

Valerie helped me set up my rental agreement today and it was easy/effortless. Thanks Valerie!

Managers Joara and Valerie always are so helpful when I come here. They keep this place running very smoothly. Thank you ladies!

Valerie and joara provided a good service

The Best Customer Service that I have ever experienced in the many years I have been using storage units. I first went to another storage unit for pricing, they where so rude to me, I asked there name and they wouldn't even answer me. I then went to Public Storage and Joara welcomed me with a warm smile and took the time to show me units explain the loading door operation and helped me set up my Public Storage App and showed me how to use it. I walked out like I found my home! On the day I moved my movers where terrible, they told me that they couldn't fit all my items in so I had to get another storage unit Kimberly was working and it was almost 5:30, I was very upset and couldn't get my app working. Kimberly said don't worry I understand and I'II set you up. This is what customer service is all about! Edweena always welcomes me with a cheerful greeting. I feel like I walk into the show Cheers every time I go to there office. Keep up the Great work ladies your all outstanding in your jobs!!!!

Joara fui muy bien atendida , muchas gracias por su gentileza.

Came today to make a payment, Joara always amazing, Also all the managers Kimberly and Edweenas are so helpful and awesome, great job.

Excelente servicio de parte de Joara cada vez que vengo a la oficina.

Joara is awesome. A delight to work with. I had some issues while I was switching units - and she resolved them quickly. Phone messages were returned promptly. I recommend this location because of the excellent service. Thank you Joara for all your help.

Had a lot of help from Joara and she was very efficient and professional

Outstanding customer service from Joara

Rude, never around, not friendly

I recently had the pleasure of utilizing Public Storage, and I must say that my experience was nothing short of excellent. I would like to express my utmost gratitude to the outstanding assistance provided by Edweena and Joara, whose exceptional service truly went above and beyond my expectations. From the moment I initially reached out to inquire about their services, Edweena and Joara were quick to respond and displayed a genuine willingness to assist me throughout the entire process. They patiently answered all of my questions, ensuring that I fully understood the terms and conditions, as well as the various storage options available to me. One aspect that truly stood out was their dedication to finding the best storage solution that suited my specific needs. Edweena and Joara took the time to assess the size and type of items I needed to store, providing valuable recommendations and guiding me towards the most suitable unit. Their knowledge and expertise saved me both time and money. Not only was their professionalism evident throughout the reservation and rental process, but their ongoing support and assistance truly set them apart. On the day of my move-in, they greeted me with warm smiles and made sure that I had a smooth transition into my storage unit. They even provided me with helpful tips on organizing my belongings efficiently within the space, ensuring that I made the most of it. Furthermore, Edweena and Joara's commitment to exceptional customer service extended beyond my move-in day. They were readily available to address any concerns or queries I had, promptly resolving any issues that arose. Their dedication and attentiveness gave me peace of mind, knowing that my belongings were in reliable hands. Due to the exceptional service provided by Edweena and Joara, I wholeheartedly recommend Public Storage to anyone in need of reliable and convenient storage solutions. Their knowledge, professionalism, and genuine care for their customers clearly demonstrate the level of commitment they have towards ensuring a positive experience. Overall, my experience at Public Storage was nothing short of outstanding, and I am grateful for the personalized assistance provided by Edweena and Joara. I will not hesitate to refer friends, family, and colleagues to this storage facility, as they have proven themselves to be true assets to the company. Thank you, Edweena and Joara, for your exceptional service!

Joara, Edweenas and Kimberly very pleasant employees, excellent customer service.

Joara is fantastic! So very helpful and nice. She has gone the extra mile in trying to get a better price for my storage unit.

Thank you so much Edweena you are beautiful

Joara excelente servicio siempre

There’s literally never anyone here. I came here 5 times in the past 2 months and every time I come there’s nobody in the office during open business hours, they literally just disappear, lock the doors and go on hour long breaks. I wouldn’t care but they lock the hand trucks up and the keys are in the office and you need to sign for them…it’s the most absurd and annoying process.

Joara gracias por la asistencia y servicio

Joara is a excellent Manager. She assist customers with the best of her ability.

Joara and Kimberly are ao helpful, excellent service..

Joara Rodríguez excelente trato y servicio Excelente

Excellent service from managers Kimberly, Joara, amazing job.

Joara was most pleasant and helpful! . Ever so patient with me. Taught me the access , the elevator and explained move out and pricing. What a joy!

Joara is always super kind, supportive and helpful!

Managers in this facility help me a lot, Kimberly, Edweenas and Joara, from the first time that a came to ask for information until today completing my rental, thanks

Joara provided me timely assistance and went out of her way, above and beyond, to help me. She was very easy to contact.

Thank you so much Edweena and Joara for the amazing service. Smiles all around.

Service is amazing Joara and Kimberly are phenomenal to work with!! Really appreciate their help and kindness.

Joara and Edweena always provide amazing customer service. Thank you so much ladies for keeping this place running smoothly.

joara is one of the best always attentive and helping with any issues with my storage unit. iv been renting for a couple of months now and never had a problem.

Joara la mejor atención en el storage se preocupa por cualquier situación que uno necesita muy buenas empleada.

Joara and Edweenas everytime i go there her service always excellent, love this place because of her, she's very professional and very kind. Keep it up

Joara such a great managers...

Joara and Edweenas are great to your company and great human being.

Kimberly & Joara are the most professional and exceptional employees that I’ve ever come across at Public Storage

A pleasure and a great experience, Joara and kim are the best. I definitely recommend this location, the service was beyond my expectations.

Joara, Edweenas and Kimberly awesome service. Joara was very helpful in getting me all set up.