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Public Storage Self-Storage Units at 385 Gerard Ave, Bronx, NY
Property Open
Mon-Fri 9:00 AM - 7:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Fri 9:00 AM - 7:00 PM
Sat-Sun 9:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
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3'x3'Online only price$ 8/mo
Small 3'x3'- elevator access
- climate controlled
- inside unit, swing door
- locker
$ 8 /mo $ 16Best Price Label+ one-time $29 admin fee
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5'x4'Online only price$ 18/mo
Small 5'x4'- ground floor
- climate controlled
- inside unit, swing door
- locker
$ 18 /mo $ 36Best Price Label+ one-time $29 admin fee
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4'x4'Online only price$ 54/moSmall 4'x4'- elevator access
- climate controlled
- inside unit, swing door
$ 54 /mo $ 59Best Price Label+ one-time $29 admin feeHurry! -
3'x5'Online only price$ 62/mo
Small 3'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 62 /mo $ 67Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 66/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 66 /mo $ 71Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 68/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 68 /mo $ 73Best Price Label+ one-time $29 admin feeHurry! -
3'x5'Online only price$ 74/mo
Small 3'x5'- ground floor, elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 74 /mo $ 80Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 79/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 79 /mo $ 85Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 93/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 93 /mo $ 100Best Price Label+ one-time $29 admin fee1 unit left! -
5'x10'Online only price$ 95/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 95 /mo $ 190Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 96/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 96 /mo $ 192Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 108/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 108 /mo $ 216Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 121/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 121 /mo $ 242Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 124/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 124 /mo $ 248Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 195/mo
Medium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 195 /mo $ 260Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 225/moMedium 7.5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 225 /mo $ 300Best Price Label+ one-time $29 admin fee1 unit left! -
7.5'x10'Online only price$ 229/mo
Medium 7.5'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 229 /mo $ 305Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 234/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 234 /mo $ 248Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 237/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 237 /mo $ 316Best Price Label+ one-time $29 admin fee2 units left! -
10'x10'Online only price$ 291/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 291 /mo $ 308Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 313/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 313 /mo $ 417Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 317/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 317 /mo $ 335Best Price Label+ one-time $29 admin fee2 units left! -
10'x12'Online only price$ 325/mo
Medium 10'x12'- ground floor, elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 325 /mo $ 344Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 329/mo
Medium 10'x10'- ground floor, elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 329 /mo $ 348Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 329/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 329 /mo $ 439Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Bronx
Resources from the Help Center
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See what fits in different storage unit sizes
Bronx Storage Units on I-87 near the Harlem River
This self-storage in the Bronx is easy to get to from I-87, between 149th Street and 138th Street. The location takes up an entire block and is right on the highway and Gerard Avenue. It is walkable from Harlem and Upper Manhattan.
One of the largest Public Storage buildings in the country, this Bronx location was rebuilt from a 100-year old warehouse and serves one of the most diverse and exciting communities in the world, neighboring the melting pots of Harlem and Manhattan.
It has thousands of units for any neighbor with a space shortage. Whether looking for cheap storage units in the form of a 3x3 space, or something larger such as a 10x30 unit, there are 13 sizes of self-storage spaces available.
Free parking, off-street loading docks and elevators make unloading and storing easy for New Yorkers with little time to waste in the city that never sleeps, especially for anyone searching by zip code for storage 10451.
A property manager lives on site and is available to answer your questions, along with a seasoned team of representatives. Units are climate-controlled.
Next to the Harlem River and near Columbia University and The City College of New York, Public Storage on Gerard Avenue is close to the 149th Street/Grand Concourse subway station and Major Deegan expressway. With so many amenities and ways to get to this Public Storage location, New Yorkers asking "where can I find storage near me?" will come to see that it's one of the best storage facilities in The Bronx.
The birth of hip-hop and Yogi Berra's comments at Yankee Stadium aren't the only historical happenings in this neighborhood!
Amenities
- Electronic, password access for peace of mind
- Free parking
- Large elevators
- Small, medium and large newly-built units
- Free access to moving carts
- Sells moving supplies including boxes, tape and blankets
- Friendly staff available during office hours to help and assist
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 1876)
Karl was super helpful and nice. Took his time to show me the unit and answer all my question
Just want to say thank you to the maintenance man Alfonso for helping my mother who had a storage unit at this facility. He went above and beyond to help her get her storage unit cleared out. This is a very clean building and well maintained. Again thank you to Alfonso
Alma Very good helpful Is very polite
I was welcomed warmly by Shey and everything went well.
Excellent service, Carolin was great help
Linabel was so helpful and patient helping me find the right size storage that fit my needs, Thank you so much.
I had a great experience thanks to Linabel. She was very friendly, kind, and helpful. She took her time to explain everything and made the whole process easy for me. Linabel made sure I understood how everything worked and helped me find the right storage unit. She made me feel welcome and cared for.
Excelente Storage, luces brillantes, dos parqueos y Carolin fue excelente. Lo recomiendo.
Crystal was so amazing! She was very patient and kind!!! I appreciate her so much!!!
Very good and fast customer service
Carolin was a big help, explained everything to us in details, this is the place to go.
This experience is absolutely amazing. Alma is amazing. She helped me so much !!! I would love to work with her again
Carolin and Shay were amazing, rented a unit yesterday and came for another one today.
The staff are very friendly and helpful and very professional.
Excellent customer service at this location.
Amazing service from Crystal and Shay! Customer service was fantastic
Carolin fue excelente, me ayudó con todas mis necesidades . Y el edificio esta bien iluminado y muy limpio.
Special thanks to the staff of Carolin and Heriberto! We arrived a few minutes before they finished work today and were about to close the door, but after learning that our situation was urgent, they were still very enthusiastic and patient in helping us store our luggage and sign the agreement. Thanks a lot to them! I must give them a good review!
I had a great experience at Public Storage thanks to Alma! She was incredibly helpful, knowledgeable, and made the entire process smooth and stress-free. Alma took the time to answer all my questions and made sure I found the right unit for my needs. Her friendly attitude and professionalism really stood out. It’s not every day you come across someone who truly cares about their customers, but Alma definitely does. Highly recommend working with her if you’re looking for excellent service!
Carolin fue estupenda, nos mostró precisamente la unidad que necesitábamos, el edificio super limpio, bien iluminado, todo excelente
Worked with Alma!! most knowledgeable and friendliest customer service I’ve had. Ask for her by name.
We used the public storage on Gerard Ave. Heriberto was great. He was very professional and pleasant. The facility was well lite and clean. I would reccomend this storage place.
Clean facility. I have a 10x10 and it has increased in price since I initially had my things in storage. I found out that even if I move my things out within the first couple of days of the new month, I still have to pay for the full month although I have taken my things out by the 5th of the month. Its best to move out at the end of the month rather than the beginning. They don't do the prorated for the next month.
Great Service from Doug!
doug was great!!
Excelente servicio, Carolin fue muy atenta y me explicó todo con detenimiento.
Me encantó.
Doug has provided me with excellent customer service on my first rental. I would highly recommend him
Thank you to Alma for her patience and kindness. If you need help at public storage ask
For Alma she is the best.
Buen sitio para almacenar,excelente ubicación y sobre todo EXCELENTE atención por parte del personal que ahí trabaja. Gracias Cristal por tu apoyo y orientación.
Buenos y espaciosos elevadores ,muy comodos.
100% Recomendados.👍👍👍👍👍
Great service, and even got my unit on 50% off sale!!
Alma was amazing! Very helpful and patient throughout the process
Carolin awesome customer service they desire a raise
Carolin was the greatest help!
Alma was a great person 👍 she guided me to make sure I was comfortable with everything, she is a good person that works at public storage.
I really have to take a moment to show my appreciation for Crystal T. because she truly went above and beyond for me, and it did not go unnoticed.
From the very first day I came in to get my storage unit, she made the whole process so quick, smooth, and easy. She was super sweet, patient, answered all of my questions, and made me feel really comfortable about everything.
But what really left an impression on me happened a few days later. I came back to my unit right before closing — like literally minutes before they were about to lock everything up. One of her co-workers came up to me and said, “Hey, one of my co-workers said she knows you and told me to let you in even though we’re closing.” And that instantly let me know Crystal had remembered me and looked out for me. That small act of kindness meant EVERYTHING to me because I knew I was cutting it close, but I also knew I needed something very important from my unit that night, and I wouldn’t have been able to make it back in time the next morning.
That’s rare customer service. That’s genuine care. And it really showed me how good she is at her job, not just professionally but as a person too. It’s the little things like that that leave a lasting impact.
Thank you again Crystal for being such a light and for taking pride in what you do. People like you make all the difference.
Thank you Doug for the amazing service. You made my rental very simple and enjoyable!
Carolin was very nice. Showed me the space. Took the time to go ove my needs. Love it.
Excellent customer service by Carolin.
Cristal es lo mej ml, ella es muy amable y.te.ayuda.a elejir tu.espacio. Gracias Crital por todas esas.amabilidad.que tu me da..Para.mi es.el mejor storage.que yo e.visitado. y no puedo dejar.de.menta.a.Troy, Carolina . todos son buenas.persona ..Gracias.a.todos.😋😋😋😋
Hello. I will visit NY on October and I would like to ask some things about storage. Is there any email so I can contact with you?
Thanks in advance
Had a great experience working with Troy! Troy was extremely efficient in helping me find the perfect unit to rent out. Made the move in experience easy and seamless. Kudos to Troy and the team!
Fui a este storage con mi familia y Carolin nos trató excelente, busco un Storage de acuerdo a nuestras necesidades. Me gustó mucho y lo recomiendo.
Carolin is excellent, the building was great and the customer service was phenomenal.
Excelente storage, Carolin fue muy atenta con nosotros lo recomiendo
Doug was amazing!!! He helped me so much
Thank you doug!!!
Troy and Alma were a great help! They were helpful and had my best interest in mind. They are respectful to every costumer and the order in which they came in.
Thank you Doug for the amazing service. You are very kind and deliver perfect service
Had a great experience opening a new account at Public Storage this week. I worked with Troy, who provided excellent customer service. He took time to answer my questions, walk me through the details of my unit rental, and also how to set up my Public Storage App.
Carolin is the go to person, excellent customer service.
Excelente servicio de Carolin, Primera vez rentando y fue EXCELENTE.
I like this storage a lot. Everyone is always so helpful. Carolin always very helpful too.
I love it here. Carolin is amazing, and has being all these years. I recommend this storage to anyone.
Crystal's service and attitude was fantastic. Even learned we have the same name haha. Amazing!
Alma was of great help
Muy buen servicio
Muy amable el personal.
Thank you to Troy fir helping my son rent a storage
Doug is great!!
Alma provided me with great service; 100% recommend the place and appreciate her service
Great customer service; the place is always clean I love it .
Doug was great
Troy and Doug are very nice thank tou for your unbelievable customer service
Doug was great
Staff is awesome. Troy was a huge help! Answered my inquieries and delivered prompt solutions.
Amazing staff and good service always. Thank you to Douglas and Crystal!!
Crystal is the best!! Thank you for everything
Excellent customer service by Carolin. My grandfather recommended me here and this is the best storage.
Todo fue muy facil, el proceso de renta. Carolin fue fenomenal, muy atenta y servicial. Gracias
Muy buen servicio al cliente, Carolin es excelente, muy buen servicio al cliente.
Alma, is one of the most extraordinary representatives at this facility. She is so Custer service friendly and goes above and beyond to make you happy.. Very thorough
and assist with any inquisitions you may have and addiquitly addresses everything accordingly.. I give her an 11 star on a 10 star rating.. One of the best reps I've ever had interaction s with.
I stored here a while ago, I even kept my lock, came back and Carolin still here, excellent customer service, was glad to see she still works at the facility. Very clean and well kept.
Excellent service by Carolin. Stored here a long time ago ans came back, excellent customer service.
Great place
Doug and the staff was great!!
I just want to give a big shout out to Doug! After seeing that corporate Public Storage increased my monthly storage rate by more than 25%, I called the Gerard property to see what can be done. Doug listened to my concerns and looked into seeing my options. Unfortunately, I am currently deployed and there is no way that I be physically at the property.
The way Doug handled himself was truly professional on all levels. And he is not the only one at this property. My interactions with other staff members throughout the years is what keeps me renting from them. They truly care!
I had the pleasure of working with Doug and staff. He has a great personality and was very informative . I can honestly say he's the main reason why I decided to go with your company for my rental. I would definitely recommend others to come see anyone of the staff.
Excellent customer service . Carolin made our day and made things easier for us.
Excellent customer service, Carolin is very knowledgeable and patient, I would recommend this storage to anybody.
Excelente servicio por Carolin. Lo recomiendo en su totalidad
Sons apt. destroyed in fire--the little that he saved we put here. Week later he was robbed of his collectables. They gave him new bin and got call that the floor has flooded couple of days ago. went to check and found bottom of new bins door kicked in. No controlled access---saw at least 1/2 dozen people just follow other people in. If you don't care about your stuff store it here
Great stuff. I like everything 👌🏻
Doug was amazing, made the rental super easy!!!
Got a great deal for a 4x5 space. Troy got it done asap and ready to go within 10 minutes. Very satisfied with the customer service at this location.
Doug was great!!! Fantastic service!!
Troy was the person who assisted me today and he was amazing, patien and kind. He made the process very easy. Thank you Troy
Troy was amazing, very helpful and very patient. I had a great experience
Doug was great!!
Doug was fantastic!!!!
Very helpful guided me through the steps in a timely manner I appreciate his service to me and my husband Thankyou so much Troy
Thank you Doug for helping me set up my reservation!!
Troy and Doughave been so helpful. I have been renting previously but I have come Into a financial hardship and would have had to leave the storage. They helped me reserving a new unit for a cheaper rate although I do not qualify for promotion. Thank you so much
This facility is one of the best I have ever been to. I came in today with my brother who stores at the facility and the staff was extremely polite. I want to give a shout out to a staff member by the name of Troy whom my brother spoke so highly of. I also noticed how clean the facility is as others I have been too looked like a dungeon. I would recommend this place to others.
Thank you to Linabel for her good customer service!
Douglas was a great help!!
Doug was amazing. Super simple rental.
Troy is very knowledge at his job. Thank you very much and Doug is great
Thank you Doug!!!!
I have been storing at this location on and off for 7 years. I have met plenty off staff new and old but Troy is outstanding. I bug him to use the restroom all the time and he lets me in with no problem. He is one of a kind and Doug is great as always
Friendly staff and always feels safe.
Troy’s customer service is above and beyond. Thank you for the help
Doug was great!!!!
Troy and Alma were very helpful as this was my first experience in renting a storage unit. They were warm and welcoming in answering any questions I had.
Have been a customer for almost over 7 years and Public Storage is a reliable and consistent storage company. Clean, reliable, with caring and efficient customer service. They are invaluable in their service. Highly recommend. 10 out of 10. Ask for Crystal T. and Alma, they’ve got the hook up. God bless!
Thank you Doug!!! Great service!!
Thank you Doug!!! Great customer service!!
Doug and Troy are amazing!!
Hi there…!! So,Mr. JOSÉ was and is an extremely great young man, he helped me in everything I needed with a professionalism incredible. I do liked the way he treated me….Thank you José….!!! 👍✅🇺🇸🇺🇸🙏🌹. …♏️🦂.
Thank you Doug!!
Doug and staff are great!!
Doug was great
Doug is very nice employee… give me a great treatment… explain with kindness . Make me smile
My favorite place for storage
there were problems with the tariff and location, but the senior manager came and solved everything. at its best!!!
Troy have great customers service and very charismatic
Doug gave thé best Customer service
The price was right, the facility was clean and clear and Jose was kind, and reassuring. He made us feel confident about our decision to rent a space at this location.
Doug was great
Doug and Troy where very helpful throughout the process. I highly recommend them.
Exelente servicio por Alma
Doug was great!
Doug and the staff was great!!
Stole my cowgirl Italian designer leather shoes and my email accounts are mixed up.
Doug was great!!
Doug was great
Douglas great
Great transition and explanation of contract highly recommended
Troy was amazing. He helped me get the perfect size storage I needed
This location is very helpful and informative. Will recommend to everyone
My unit was robbed ...staff sucks security is a joke don't do it!!!!!
Crystal has always been amazing and has been providing me with great service for years!
Doug was great!!!
Doug was great
Come here everyday and always greeted amazingly by the staff. Doug is always amazing!!
Doug, Troy, George, and Jose.
Thank you for being there to help navigate an interesting situation and keeping us as customer and neighbor with above and beyond treatment and care towards our storage needs.
I went to check on my belongings after a month in storage and noticed that the staff had clearly been in and moved my things around. They even opened all my boxes and threw my items around, as the tape on the boxes was torn off. It seems like they're casing people’s belongings, possibly to set up a break-in. BE AWARE OF THIS LOCATION!
Thank you Doug!! Amazing!!
Doug was great!!
George was great
Thank you so muck Cystal T. You were so helpful in navigating me through this process.I would recommend you to anyone that will like storage
Amazing service always from Crystal T. I have been storing for a few years and always have been assisted in the best way when I come see her
My Husband & I went to 3 different storage companies & a gentleman by the name of TROY helped us here. He was sooo knowledgeable, personable, and very helpful. We told him we would be back the following weekend to move in. He informed us to lock in the price we saw at the moment by making a reservation, THANK GOD because it went up $50 a week later when we moved in. He was busy when we arrived, but we insisted to wait on him. Glad we did because his customer service is top tier & definitely eased our minds with moving into this storage. Thank you so much Troy for your amazing customer service. If you ever go here, REQUEST TROY TO HELP YOU!
Staff is very kind and friendly. Crystal T. was a huge help with the transfer of units. I would highly recommend this business for any and all storage needs.
Such a great experience this weekend at Public storage .. special shout-out to Crystal T. For her professionalism and suggestions .. the day went way smoother even though it was a rainy day!
I’ve been using this storage for over a year, it’s conveniently located by the highway and express trains, and the staff is always super helpful with any help or questions I have, especially Troy! Super professional!
Troy was very helpful and exceptionally kind. I appreciate all his help!
Doug was great!!!!
Jose is awesome
Thank you Doug for the amazing service you provided!!
Doug was great!!
Thank You, Douglas n staff
I went to the 385 Gerard Location & Marcus attended me & my partner, he was absolutely great, very professional & knowledgeable, he showed us 3 units to compare sizes, the facilities are very clean & everyone at this location is polite. I'd recommend this location.
Horrible a month ago storage rooms were robbed and the persons involved were caught, public storage gave no notification and now my locker was broken into 2 weeks after... be careful if you have a room here and haven't been here in the last month you should check your room
Linabel was very attentive and made sure all my questions were answered with a smile. Her friendly approach made the entire experience enjoyable. Highly recommend!"
Excelente servicio brindado por Alma y Crystal. Recomiendo rentar aki
Thank you for always greeting me in the kindest way when I come in. Specifically Alma and Crystal T. Always a wonderful time and experience
had a great experience // Alma, Troy, Doug, Crystal T and Crystal S:)
Doug gave perfect service!!
This was my first time ever renting a storage facility and Crystal could not have been more helpful. She made the transaction easy and seamless and was super patient with my questions that I had for her. Thank you for being amazing !
What an amazing experience it was dealing with Troy, He has been magnificent and so accommodating in every aspect of my move into storage THANK YOU SO MUCH TROY
Doug and the staff are amazing!!
Troy is always very helpful every time I need assistance. Doug is very helpful as well
Linabel and Naomi provided excellent customer service at Public Storage! They were professional, friendly, and made the process smooth and stress-free. Highly recommend them for their helpfulness and attention to detail!
Jose and Crystal are ABSOLUTELY AMAZING!!! They were so very helpful. I have been searching for a good storage place and THIS IS IT!!! Thank you Jose and Crystal for being so helpful. I truly appreciate you both. THANK YOU, THANK YOU, THANK YOU!!!
Doug was great!!
Naomi made the process to transfer to a new storage space super easy. She had a great and positive attitude and was super accommodating and friendly. Whoever is in charge of raises please give her one. Thanks for all your help girl!
Thank you Doug and Troy for helping me out
Thank you Doug for the easy rental
Employees are very helpful
Doug was great.
If you live Uptown, you should DEFINITELY come to this Public Storage. The customer service here is A-1. **Crystal T.**not only assisted me in making a payment ahead of my unit being sold, she also gave me a plethora of information about my unit, unit size options, the unit rental agreement, and payment options available. She even provided the U-Haul location to assist in my move!! This is the place to store your things, for sure.
Doug provided great customer service.
Good 👍👍👍
Building looks great, music in the background, customer service by Carolin was excellent.
Thank you Jose for the amazing help! Now Ik what size I need when I rent
Thank you to Jose for the help
Very good customer service by Carolin, always with an smile and efficient.
Exelente servicio recibi de Alma
Doug was great
Excellent customer service by Carolin
This is my first Google review and it’s 5 stars as Troy at Public Storage went out of his way to make sure I was able to access my new unit today (as my online reservation said next week). Troy was thoughtful, patient and easy to work with. ⭐️⭐️⭐️⭐️⭐️
Doug was great!!
Very nice and friendly and kind ..:: Crystal is the best
Doug was gréât
Doug was great
Doug was great!!
Troy from the Public Storage on Gerard Ave changed how I feel about storage places. In the last 12yrs I tried 2 other places and the experience with the staff was nothing like today's experience. I am very happy to be a Public Storage customer! Please hire more please like Troy!
Very nice staff…
Excellent service by Carolin
Excelente propiedad muy limpia. Servicio brindado por Alma fue excelente
Excelente servicio brindado por Alma
Great service from Alma and Crystal. Was greeted with smiles and am extremely satisfied with my visit
Great service provided from Crystal she is amazing highly recommend the location
Thank you for the amazing recommendation on my unit size to Alma. Great service and friendly
I CAME IN TODAY NEEDING HELP WITH A STORAGE UNIT ALMA HELPED ME OUT SHES WAS VERY KIND AND UNDERSTANDING SHE SHOWED ME WHERE MY STORAGE UNIT WAS NEW I WAS ON A BUDGET HELPED ME FIND A FORDABLE STORAGE UNIT I RECOMMEND ANYONE WHO COMES IN TO PUBLIC STORAGE UNIT SPEAK TO ALMA SHES GONNA HELP QUICK AND FAST ..!
Great place
The staff is very amazing. They stay open late for us yesterday. I wanted to say thank you for that.
How do you charge your your customers $10 for them paying a bill with customer service? I don't know is that not their job?? So basically the customer is punished for not paying their bill through their website which always has a technical issue with payments. This company is MONEY HUNGRY AND LAZY find another storage company to rent with.
Excelente servicio.
Excelente edificio.
Doug was great!!
The rep Alma did such a great job making sure I was signed up and have access. Prices are great, and the facility is clean. Everyone is so nice here!
Jose is Amazing! He really knows his job and has great customer service! Came in for pricing info and he helped me alot
Troy did a great job setting everything up for me.
Excelente servicio de Carolin, muy buenas atenciones.
Doug is the best
Troy was Amazing. He walked me through the process which was fast and easy. Thank you for your assistance
Crazy
Tony did an amazing job helping me find the perfect storage unit. It was quick and straight to the point which is what I needed.
The storage place was good and the pricing was also good I had all my things taken in and they were safe without anybody interfering and trying to disturb me I was very relaxed in this
We had a fantastic experience opening up our account at this location. We first met Jose who explained everything to us and escorted us to view a couple of units. He was informative and friendly. Then when we were ready to open our account, we worked with Crystal who was just as wonderful. She was patient, courteous and outgoing. Together, they made this process very easy!
Crystal fue muy increíble y buen servicio
Muy buen servicio de parte de Crystal y Alma
They are great at Gerard Ave, Carolin, Crystal, Alma and George they were all great to me, location is nice, clean, and very secure.
Several items were recently stolen from my storage unit at Public Storage on 385 Gerard Ave. Unfortunately, filing a police report has been a slow process due to long wait times. This has caused significant stress and inconvenience, especially since another renter faced a similar situation while I was there.
Adding to my concerns, I recently learned that there are no security cameras on the individual storage unit floors. This lack of security measures makes it difficult to rule out an inside job.
I'm sharing this to warn others about the recent break-ins at this location and the potential security risks.
Doug was very knowledgeable and professional with his job. He explained and showed me everything I needed to know about the storage and app. Good job, Doug, 10 star rating
Doug was great! He helped me so much during this time. He was such a good help.
May 23rd, 2024, all of my belongings in a @publicstorage unit in the Bronx were auctioned off online by storage treasure. This has caused significant hardship, especially as I'm currently battling cancer. On that Sat May 25th, I was rushed to the emergency room for stress (17 hours of Regurgitating bile). I have been on my own since I was 16 years old. I don’t have family assisting me. I grew up in foster care. I'm the 1st generation to get past high school. I suffer from psychosomatic nerve pain, PTSD, anxiety & depression from childhood trauma & my son’s death. Everything I owned was in that storage unit.
For context, I've been a Public Storage customer since 10/2022. Unfortunately, due to my health struggles, I temporarily fell behind on a recent payment. I was unaware that the unit contents would be auctioned so quickly, especially without any attempt to contact me beforehand to discuss potential solutions.
This incident has resulted in the loss of irreplaceable sentimental items, including photos, diplomas, identification & even my son's ashes. While I understand the need for businesses to enforce payment policies, in this instance, a more humane approach could have prevented significant emotional distress.
Doug was great!!
Doug was great!!
I was in a rough patch today running late for work and Troy has saved my day. I appreciate these guys soo much. 100 stars if I could
An incredible place, good service, especially Troy from the rental office, I recommend it
Troy was amazing. Thanks for helping me find a unit
Doug was very helpful. Got me thru the signing up process pretty quickly
Doug was WONDERFUL and Helpful!!!!
Excellent service and understanding employees! Very helpful! Thank you.
Fast, friendly, and very professional customer-service!
José got me my unit quickly, and explained everything thoroughly and with a smile!
KUDOS!
Troy is an amazing employee. He explained everything well and gave us an amazing storage room. Thanks
Finally got my storage unit today Troy helped very polite an professional
Troy helped me find the perfect space
Troywas very helpful. Thank you for the assistance
Doug was amazing, thank you!!!
Doug was a fantastic help. Troy was also amazing. I really appreciate these guys
This storage facility seems damn near brand new! I rented a unit for a mere 29$ a month! What a steal. I am very pleased with the security amenities that the facility offers. It is quite secure. As well, very clean and staff is quite friendly. The only complaint that I may have is that the office hours are not very accommodating to people that may work during the day. They close their facility quite early, at 6pm on some days. This is inconvenient, but I guess it's to keep the riff raff out.
TROYYY!!!! Hospitality on 10! Help me successfully pull off a last minute storage !
Amazing storage unit. Troy made this process very easy. I was stressing trying to get all my stuff in by the time. Troy was so kind and considerate, the best part of this whole process.
Doug was nice and very respectful
My first experience with Public storage and it couldn’t have gone anymore smoothly because of the help that I received from Alma she was so great and answered all my questions and help me get the right size space for what I needed. Definitely gave me 5 star customer service
As the owner of HUMANSCAPES, a Home Staging and Interior Design company, I'm happy to give a Public Storage/Gerard Avenue review. We've stored our extensive staging inventory at Public Storage/Gerard Avenue since it opened in 2013. All staff members have a wonderful can-do attitude. They're helpful, friendly, willing to cordially go the extra mile, and special thanks to Carolin, Miguel, Crystal T., and Jose for exceptional service! The facility is well-maintained, and the South Bronx location is convenient to my Harlem-based business. Reserving on-line in advance offers better pricing, and less-frequent rent increases would make it ideal. Overall, we've been satisfied with Public Storage/Gerard Avenue for over a decade!
Doug was extremely professional and exceeded expectation. .
Doug was very helpful. He I s extremely knowledgeable.
Doug was very nice and thoughtful.
Doug is the most amazing worker here!! I’ll make sure to ask for him every time I come in!
Just rented here, customer service by Carolin was great.
Carolin was great. Always very helpful and Jose was so nice too.
I am a customer here for quite a while and was ready to pull out my unit die to rent increases but Carolin was very helpful by down sizing out unit and continue with our business she was great.
Jose is amazing
Jose is great! Amazing customer service.
Siempre que vengo, es tan agradable estar aqui, y todos son muy buenos empleados.
Excelente edificio, limpio, buena música de fondo y el personal es muy agradable.
Jose is greatest
This is my go-to location for all my storage needs. The worker Doug whom assisted my partner and I was a tremendous helped. Highly recommended.
Doug was great and love the staff
Excellent service always by Carolin.
Amazing service and always with a smile from Crystal!
I want to say that the representative Troy at this location is just Amazing. He is very warrm and friendly and very helpful. His customer service is absolutely wonderful.
My experience with Doug and Miguel is amazing
Doug was great!
Crystal is a great employee, I have been a public storage customer for 3 years, crystal has always treated me nice , with professionalism.
Received great service from Alma
I have been a customer here for quite some time and I like the facility and the staff is very friendly.
Doug was great!!
Doug was fantastic!!
Doug was great
Doug was great!
Excellent service by Carolin always.
José And Miguel was great
The best team. Thank you to Alma for the fast and efficient transition. Took care of everything we needed and answered all of our questions.
José is amazing, friendly and makes it much better to come to make any transactions
El servicio que recibí departe de Alma fue excelente. Le recomiendo al que vaya a rentar aki que pregunte por ella para que ella le ayude
Alma provided me with excepcional customer service
Jose was great. Very informational, helpful and provides great advise.
Troy was incredible from start to finish. He knows the meaning of customer service. He made a difficult day so damn easy. From signing up, to finding me a convenient space, to explaining the terms of service Troy was awesome. You are lucky to have him as an employee and should give him a raise immediately. He is management material. Best, Heather.
Troy was the best and helped us move storage units seamlessly! Thank you, Troy!
Troy was the best! So helpful and excellent customer service. Thank you, Troy!
Troy was amazing! Very helpful and brought down our rate for the same size storage room!
I went to the Bronx location to help a friend retrieve some items from her storage unit & was super impressed by how clean and secure the facility is. I was especially pleased with how helpful and pleasant a young man named Troy was - he had a great attitude and made the experience pleasant.
I have been with Public Storage for about 8 years. Always great experience. Today Troy made my day. I packed up a bunch of stuff. I asked and Troy found me a much smaller unit on the same floor. Super professional and super nice. Made it easy. Thanks Troy.
Doug helped provide me with enough information to select the best size for my stuff. I definitely recommend Public Storage for it's outstanding customer service standards.
Thank you Doug for an exceptional experience Last week. You helped convince me that Public Storage is the way to go!
Jose is amazing
Troy was an awesome help!! He explained everything out to us very thoroughly. He helped make this experience a very smooth and easy process!! Thanks so much Troy!!
Troy was outstanding! He was so helpful and charming.
Doug was excellent!!
Doug gave us the best customer service you can ask for
Troy was helpful. Gets things done quickly and effectively.
Doug was fantastic!!!!
Troy is by far the best employee in my eyes. He is always pleasant and helps me anytime I need him. Give him 10 stars
Troy was very excellent with finding my family a space. Very clean facility. I recommend to everyone
Great location, very friendly staff, always clean
Doug provided such great service ! Happy to be using storage at this location :)
Troy is a very nice young man very professional
Excelente servicio al cliente, carolin, crystal siempre son muy amables.
Thank you for the amazing service, very welcoming and friendly!!
Gerard avenue staff is always so kind and helpful. Love being helped by Carolin especially!
I was a customer here back in 2021 and 2022 and seeing property manager Carolin here again was very comforting as she is always so pleasant and knowledgeable, she is a great asset to the company and represents very well the brand with her customer service. Building is always and still in great shape.
Doug and Troy has given me the best service anyone can ask for
Always happy to see my favorite employee crystal . Amazing service
Siempre muy bien servicio de parte de Crystal y carolin
I need a space in June as I will be moving. I stopped by the property and was greeted by a young man named Troy. He was very professional and helped me pick the perfect size unit. I will for sure be storing at this facility. The facility is very clean. They even have an app that I can make payments on instead of having to come to the property every month to make a payment. Great customer service is hard to come by these days and Troy was nothing less than excellent
I have been a customer of Public Storage Gerard Ave for quite a few years, and the customer service is excellent from Carolin the property manager to the rest of the staff Crystal, Alma and all the others. I totally recommend everyone to store here.
Tengo usando este storage muchos años y siempre tengo una grata experiencia con carolin, Miguel, cristal, alma, la verdad es una bendición tener gente que te ayude tanto como ellos.
Muy bien servicio siempre de parte de Carolin , Crystal y Alma
Amazing service always from Miguel
Excellet service all the time by Carolin and Crystal. Definitely recommend it.
Wonderful Service from Doug yesterday, he was polite and very informative!
Always greeted with a smile and amazing service from Crystal. Thank you!
Have been a customer for sometime but always continue to get the best service from Crystal with always a smiling face
They are all amazing here at the property and its very well cleaned, want to give a special shoutout to Miguel for alwasys being so helpful every time i come
Doug and Troy are amazing
Alma, at Gerard public storage was fantastic showed us around answered all of our questions. We will definitely be back here.
Excelente servicio de Carolin, se tomó
Su tiempo para mostrarme
La unidad y entender mis necesidades.
“My husband and I had the pleasure of interacting with Doug today from customer service, and I must say, it was an outstanding experience. Doug went above and beyond to assist us with my inquiries, demonstrating unparalleled professionalism and dedication to ensuring customer satisfaction. His knowledge, patience, and friendly demeanor made the entire process smooth and enjoyable. Doug truly embodies the essence of exceptional customer service, and I highly recommend him to anyone seeking top-notch support. Thank you, Doug, for your outstanding service!”
My initial review was not positive but both Crystal and Carolin changed that for me. Their positive attitudes and the attention they have given me absolutely changed my mind. Thank you ladies !
Doug helped me and im so happy 😀 this is my first experience and he walked me through it thank you sooooo much
Very helpful. Great place.. Troy was very helpful
Troy thank you so much for all the information you provided. Very clear and informative. Pleasant customer service. Keep up the good work. GIVE HIM A RAISE PEOPLE. Thank you for being another pair of eyes.
Amazing service from Crystal. She was very helpful in helping me find a good space for my needs!
Doug was so helpful and generous. I definitely recommend this storage
Very good service from Ms Alma
Troy’s customer service was amazing
Doug was great!!
Troy was very professional. I am going through a rough time and he helped me find the perfect unit for an amazing price. I recommend him to anyone
This Public Storage has the best staff. Shoutout to both Troy and Josh. My Mom had a storage unit here. She passed away unexpectedly a few months ago and so my siblings and I had to retrieve her things. We dealt with Josh who was such a sweetheart and super understanding during a very difficult time. He was great.
Recently we decided to get a smaller storage unit. I stopped by yesterday with my brother and this time we were assisted by Troy. Troy was great. He was knowledgeable and very thorough while going over the rates, etc. Great sense of humor too. Both Troy and Josh have great personalities and are excellent when it comes to Customer Service.
Thank you Doug for the great service
Excellent service. Reserved a unit ahead time. Troy gave me a call, we set an appointment, toured the unit, all set up in no time. Seamless, easy, professional. Lots of options in the neighborhood- would definitely recommend this location. Appreciate you Troy!
Doug is very helpful and polite thank u
Troy great and provided wonderful customer service.
I was helped by a great gentlemen Troy. He was very helpful and answered all my questions and was very patient with me. Great customer service!!!
Troy customer service is amazing the place is clean and I highly recommend it
Troy was amazing. The price was high and I was not about to rent but he walked me through the e rental and saved me money
Doug was great!!
This Public storage facility is nice and clean! It’s the best so far and worth their prices! However I can’t afford them but the workers they have are amazing especially Jose! Jose helped me look around even if I was window shopping! He made me realize what sizes fit me the best and unfortunately I did go to a different storage unit because public storage prices was a little to high for me! I still want to say thanks to Jose for the amazing help!
This review is for Jose S. ! I didn’t get to rent due to HRA however Jose helped me discover the true size that I need and what will work best for my family and me! Helped me get a quote for a unit and showed me the units the fit in my budget and also showed me how nice and clean the facility is! I will be renting in the future!
Doug gave great customer service!!
Alma was very helpful and patient with my mother and I . She helped us navigate our way through the process and transfer of our old unit to a new smaller unit. She made sure that we got the unit that suited our needs best.
Crystal went above and beyond to assist me with finding the perfect storage solution. She was incredibly knowledgeable, patient, and attentive to my needs. Highly recommend!
Doug was great!!
Alma is a great representative she hélped me out alot please give her a raise.
Doug was great!!
Carolin Great customer Service and great personality she answered all the Q that i have ask for her when ever ya need help 👍🏼
Doug was very helpful informational gave me good promotions very calm and understanding patient. Thanks doug
You guys are wonderful. Clean building and great staff members: Crystal, Miguel, Kamille and Malik. 100 star service!!!!
Doug was amazing!!
Amazing amazing amazing. Carolin and Crystal are fantastic and always so kind and helpful
Came in to rent today, Carolin the property manager was amazing, great customer service, building is well lid, music in the background. Would totally recommend it.
Doug gives the best customer service
Everything was a quick and easy process . Associate Troy was very helpful in explaining the process
Carolin es excelente siempre tiene las mejores atenciones. Lo recomiendo en su totalidad.
Excellence provided by crystal and Carolin...can't be happier
Doug gives the best customer service
Quedemos satisfecha con el servicio que me brindo Alma. La recomiendo
Doug is great
Troy,is nice and Doug
Hi, This a Super Super shoutout to two of ur Employees. Miguel who has always given the best customer support for years to me . He is a great person always happy and always greeting me with a Smile #HappyHeart .He is One of ur Best please promote him we need more people like him around. My second shoutout goes to True. This employee greeted me with a smile also Mr true showed me cares for his customers and for that I am grateful.Both gentleman deserves and outstanding award . Because of them my experience every time I come which is every month has been remarkable!!!!!!Thank you guys for such great customer service !!!!!! You Rock♥️
Thank you doug for your grreat sercice!!
organization, cleanliness and very friendly and trained staff
really good service, doug was very helpful
Clean storage unit
Doug was great
Kept my stuff good. Love the staff
Trying to find out what are the sizes and the prices so my experience is not all too well I'm trying to see it and I can't find it
Doug was extremely helpful. I recommend anyone that comes here looks for him. He took care of ensuring we got the unit size we needed with also reassuring we did so using the promotion they had.
Doug was great
Doug was amazing!!
Troy is wonderful! I moved into my storage unit this afternoon and he was incredibly friendly, helpful, knowledgeable and patient.
Also, because Google is not letting write a separate review, I have to add that Alma IS A GODDESS! I was at the end of my rope at closing tonight and she GRACIOUSLY rescued me. A hearty thank you to them both!
Troy is an amazing worker. Take care of me right away 5 star !!!! Great place
Doug is amazing really helpful thanks
I came in, I was greeted by Miguel. Great customer service is hard to come by. Miguel showed me the space I’d be renting, explained everything in detail. Made me feel comfortable with the knowledge and my complete transaction. Very easy and quick process. Thank you!
I would like to give a shout out to Alma she gave an outstanding customer service. She was so helpful in finding a spacious storage space along with other questions we had. I would recommend others to have her help you with your needs. She was very attentive and willing to respond to all questions.
-Tanisha Marte
I want to give a shout out to Alma she was very helpful in our needs. She was very attentive and willing to help us find a great storage space. I would sure recommend her she provided an amazing customer service.
-Marilyn Ortega
Alma help full
It was a great experience. Troy made everything quick and easy. If I can give him more stars, I would..
Thanks Doug I appreciate the help. Great customer service!!
DOUG is very good at the service
He makes everything easy with the storage
I went in today November 29,2023 to rent a storage unit. Fortunately I was able to speak with a gentleman named Miguel. I must say it was a good choice because, I was very comfortable with his conversation as well as everything that he explained to me.He also took time to take me up to see the storage unit that I was interested in renting so that I could see it before I finalized my purchase. Great customer service I would recommend anyone to choose this storage LOL I hope they are lucky as I was to get the customer service from Miguel
Horrible, horrible, horrible, horrible service. As far as renting a space they are okay but as far as reaching this site to speak to someone I’ve been trying to reach them the past two days and I call every other hour and I haven’t gotten back any kind of response. I’ve been a paying loyal customer as of august 22, 2022 and this is my first time having an issue because they are remodeling my floor and everyone needs to evacuate their items before December and I have so much going in my life where I have misplaced my keys so when I went there they said that they need to email the property manager to click my lock and they’ll email me, they never emailed me and I did miss the call by a minute but trying to get a hold of them for the past day has been ridiculous I’ve been calling for several hours and even customer service was very unhelpful and unpleasant and rude . I am disappointed by this treatment since I have been a loyal paying customer for over a year now..
Doug was great!! Helped a lot!!
Excellent Customer Service Skills- Yoo Hoo -Troy! 👍🏾
Calm, Clean and Friendly for the most part.
Quick and easy service, doug helped me out, saved me some money
Excellent service very communicative answers all questions and concerns -troy
Doug was great!
Great customer service help you with everything you need great personality. Thank you Troy for everything.
El servicio brindado por Alma fue exelente
Doug was great. He showed us the space, helped us close out our accounts for our smaller storages and he helped us make the smoothest transition to our newer larger storage space.
Troy’s customer service skills are beyond amazing. He explained things in detail and made my experience very easy. I would recommend him to anyone
Doug was great
Great storage facility. Clean, neat. Professional employees . David was helpful and super easy to work with. Made everything simple and super informative. Promote that man!
Stuff was really friendly and helpful
Doug was amazing and offered the best customer service! He went above and beyond to make sure I was well taken care of.
Doug was amazing and offered the best customer service.
Clean
David and Miguel are wonderful.
David is the best a perfect gentleman and a true professional He is the man .
I was clueless with storing my belongings but thankfully David was here to help me with all my concerns!
David was EXTREMELY HELPFUL!
Nice storage facility, very clean and the staff were nice. Shout out to David from the rental office for his phenomenal customer service and for taking his time and showing us multiple units till we found our match.
Doug's customer service was exceptional. Very courteous, kind and considerate. Taylored to our needs and answered any questions we had
The team was amazing!! Thank you Carolin for giving me your time and patience.
Excellent customer service, I have been storing here for years intermittent, I absolutely love it.
So easy to get to, people are awesome. David made everything perfect.
Excelente servicio. Totalmente recomendado
Doug was great!!
Doug was great. Really appreciated him helping us out. Thank you
Doug was Awesome
Excellent customer service by Carolin. Is refreshing to go to a place and get treated the way that she did with us. Impressive.
Thank you Doug for helping me do an e-rental!
Doug was great!
Crystal T. Help me from the very instant I walked in, she was very kind & extremely helpful, I love her vibe from the moment she greeted me. Crystal T not only told me about one storage until but gave me more options to see other size of storage units & I went for bigger since it was my first time I didn’t know much about the sizes, the one I was going to go for was way smaller than I had anticipated. She was also very clear about public storage pricing & policy also gave me a short run down of the history of Public Storage. As a first timer I’m great full I was able to get the right help & at the end of it all she’s a Taurus like meeee so it’s giving 100/100 . IF ITS YOUR FIRST TIME RENTING STORAGE GO SEE CRYSTAL T. 🥰
Not bad
My time at this facility was phenomenal, thanks to the help of Alma. She’s patient, influential and very friendly. Alma’s calming aura has made my experience here more than amazing. Her customer service skills are superb as well. 10s across the board!
Miguel, the manager is the bomb very helpful very understanding can multitask and very very genuine person. He needs a raise immediately.
Miguel I didn't forget and must express how far and above excellent is your customer service and problem solving skills. We highly thank you and recommend if possible that you are the first contact someone seeks. Again thanks for your outstanding customer service in a world of as I say Azzzholes♥️♥️....Troy was exceptional and an expert in showing details and giving information,clean and excellent customer service...
Thank you Doug for helping me today
Every time I come in here I'm greeted by a smiling face from Crystal T. Always amazing service!!
Doug is the best
Crystal T. has amazing customer service and very informative. Clean location.
Servicio brindado por Alma fue exelente
Doug is great!!
David is amazing. He was so personable and warm and helped me pick the perfect storage unit size
Thank You Doug for an amazing customer service.. God Bless you
excellent service from staff
Excellent service by Carolin, building is clean, music in the background, well lid, definitely recommend it.
Doug T was very nice and helpful
Exceptional service provided by the staff at this facility. Without a doubt, the team here is truly amazing. However, I must highlight Troy in particular for his outstanding assistance and attentiveness to our needs.Thank you once again for the remarkable service
Doug is always so helpful when I come
As soon as I walked in I was welcomed and greeted by Alma. She found the exact size locker I was looking for and gave me all the information I needed. This location is super clean and I recommend for people to rent for their storage needs.
Siempre que vengo aquí, me siento tranquila por que mis cosas están en un lugar limpio y tranquilo. Carolin siempre tiene una sonrisa y es muy amable con todos sus clientes, me incluyo a mi misma.
Troy was the best help ! Definitely recommend!
Great service 🐕🦺
Amazing service from Crystal T, always!
I had the pleasure of having Doug help me with my storage the day of move in. He was super helpful & patient & every time I go in he’s always available to help or answer any questions I have. Amazing customer service Doug!
Doug was exceptionally helpful even at the eleventh hour with a lot of foot traffic at the storage. I appreciate his patience and kindness.
Thanks Doug for helping me setup the app
Alma me brindo excelente servicio
Amazing service from Crystal T. Always so helpful and kind
Thank you Doug for helping me with the app
Doug is great!
Doug, was Amazing and exceptional. The level of customer service was top notch. He was able to answer every question and was able to get me the storage unit that I wanted.
Doug and Carolin were exceptionally helpful!
Doug was great! Thank you for everything.
Service was amazing and Alma was very professional!
Alma was very helpful in helping us find the right storage unit for us! She took us on a tour to see the different sizes and gave us a lot of information on what renting would be like. She walked us through the entire process. Very lovely customer service.
Doug was extremely Helpful getting me set up for my storage unit and answering all my questions
Crystal was great! Very helpful at explaining everything. Best customer service I've received in a long time.
Crystal was amazing. Very helpful and outstanding customer service.
Crystal was excellent. She helped me through the process of renting a space and was willing to go above and beyond to show me several units to find the one that met my needs best. Thank you, Crystal, for the friendly customer service!
Miguel was great a setting me up with my new storage unit he was fast and efficient thank you great customer service
Great customer service by Doug. Excellent 😀
Great and pleasant customer service by Doug
Troy was spectacular and extremely thorough with assisting me in adjusting and securing my rental unit. 5 stars!!
Crystal at Public Storage is the go-to person here at this location. She was very professional, helpful, knowledgeable & most importantly, a pleasure to work with! Thanks for your help Crystal you were awesome!!!
Troy was so helpful, over and beyond to get me set up.
He was so pleasant and patient.
I recommend him any time.
Thank you Troy
Thank you Doug for helping me set up my reservation!!
Muy buena atencion departe de la senorita Alma
This places its really nice and clean MY GUY Doug HELP me a lot with getting a storage place it was my first time doing it so he walk me through the steps to rent my storage
I highly recommend this places for anyone
⭐️⭐️⭐️⭐️⭐️
Doug is great!!! Helped me soo much!!
Doug was great and helped with the price!!
Troy was very helpful during my rental process. I would recommend you go to him for assistance
First time coming here. Thanks to troy for the great service!!
Amazing service and customer service from Miguel as always. Friendly and efficient
Doug gave me great customer service and was very attentive
Troy was excellent. The process was easy and he was very informative
Amazing service from Crystal here at this location. She is always so welcoming and friendly. Keep it up!
Troy gave me great customer service
Went this morning to make a payment Carolin the manager always has a smile, took care of my payment, helped me to reset my password for the app. It's nice to start the day with a great customer service like hers.
Doug gave me a great experience, easy and fast
I rented here in the past, entire time its been a great experience, and seeing manager Carolin there year after year is very pleasant. She is very knowledgeable and patient. Recommend it.
Doug was very helpful and I appreciate so much for his knowledge. And shout-out to Miguel for assisting me with the reservation.
Excellent customer service by Carolin she was very attentive and friendly, most importantly took her time to pay attention to all my storage needs. This location has great access, is very clean, I definitely recommend it.
Excelente servicio por Carolin, me gusto mucho el edificio, esta muy limpio, y me aclararon todas mis dudas.
Great service provided by Alma
Doug was great and very patient with us
David did an excellent job helping me with my problems online and also helping me with processing payment. He is awesome!!!
Thalia was very helpful showing & explaining everything
Doug was amazing helping with everything I highly recommended it
Miguel was very warm and personable. He was informative and very clear and open with policies. He knew his job and was successful in verbalizing very point .
So again thank you Miguel,
For your help today .
Bronx location on Gerrard Ave
10451
Doug saved us time and was very helpful
Josh gave us excellent customer service, was very patient and was a pleasure being service by him.
Josh was excellent. Honestly exemplifies customer service and embodies what someone who actually enjoys there job is suppose to look like. Helped me throughout the entire process and was a pleasure to be helped by! Awesome job man!
Alma was very kind and informative. Helped me with all my questions and everything I needed for my storage needs
David is awesome need more employees like him.
David was amazing! Very clear and detailed and assisted me with my first storage location. I felt comfortable renting and storing!
Josh gave me excellent customer service, explained the full rental process, property features, and monthly payment process. Thank you, it's appreciated.
Troy is always amazing he always helps me on my rentals. He is truly my angel. I appreciate everything that he does for me. Thank you kindly my angel
Doug was great!
Doug was fantastic!!
Miguel was very helpful in showing us the facility and was very knowledgeable when it comes to the process of renting a unit. He also took an extra effort to make sure we get the best deal when it comes to the rent.
I highly recommend this facility which is very clean and highly organized and is staffed by the most respectful and accommodating personnel.
I was happy about Doug’s and Troys services he was patient and explain all the details
Man I haven’t had such great kindness and superb customer service in a while , as I work in customer service and understand the importance of a review you always complain when it’s bad but not enough praise when it’s wonderful so ;
David and josh at this location were awesome. they closed my sale helped with doors and stayed late so I could unload my car as doors were not accessible with code at 6pm. It was great with out them staying longer for me it would been another trip and another van fee I’m so grateful for them and I hope they read this Thank you so much
Josh great customer service. Appreciated
Josh, Miguel, Troy, and Crystal are awesome! Customer service was on point. They answered all my questions with a smile. Amazing team work! I will definitely recommend to my friends and family!😊
Josh was an amazing help 5+
Crystal T. Was amazing!!! Great cutomer service from beginning to end of the process. Crystal T. answered all of our questions and went the extra mile to help us find the best unit!! I would give her 6 stars if I could!!!!
Josh gave me excellent Customer Service, I rented online and when I came to property the next day, he walked me through the property features and storage management.
Alma and migual were helpful
Alma and Josh was very good in there customer service
Josh gave me excellent service
I always have some kind of issue trying to get into my unit... smh
I found Ms. Ashley to be very professional, effecient, kind and courteous. I highly recommend her to take care of any and all clients who come to your place of business. She is an asset that should be valued.
Troy provided me with excellent service. I highly recommend.
Great customer care Doug!
Troy was the perfect professional, look forward to working with him again!
One of the best places for your belongings. Service is great when you move in and prices are competitive. Thank you, keep it up!
Doug is amazing!!
Thank you Josh for making my rental process easy! He showed me a sample unit and I made my choice! thank you again!!
Crystal T did an amazing job great customer service
The rates are reasonable and I would highly recommend public storage
Very nice, respectful and quick service.
I went to this place about 2 weeks ago and was helped by Doug, he has great people skills and customer service. Thank you!
It's clean, nice, the staff is friendly. If you gotta use the bathroom, you must be there 30mins b4 closing. Other than that, it's great.
David was such a big help, very respectful, and the process went very quick and smoothly !
David was very helpful. He made renting a unit seem like a breeze. He explained everything thoroughly and answered all my questions. I really appreciate his attentiveness and patience. Thank you David for all your help.
David at the location of 385 Gerard Avenue, Bronx, NY was an absolute gem. He made my transition to downgrade a storage unit much less chaotic than it would have been without his help. Public Storage you have a winner on your team with David. Carolin was also very helpful during this process. I’m grateful they were on duty the day I came in. Thanks guys, job well done! 👍🏽
Alma helped me out with my new rental unit .. it was an amazing experience loved the way she explained how everything will be taken care of as well as giving detail for my rental unit definitely recommended you to stop by and enjoy your rental space Thank You Alma!!
Doug is great!!
Edit 06/04/2023 11:29 a.m.
This happens when Doug take your phone to set the Public Store app and reviews that he is great. Damn Doug! You are a dog!
It was my first-time experience with Public Storage and all I can say is I recommend them to everyone! It started with a phone call from Josh, the manager of the Public Storage I made a reservation with. He welcomed me for joining up and kindly explained the entire process. When I arrived I worked with Doug, another manager. He was excellent too! He showed me to several units snd helped me narrow it down to one that fit my needs. Thanks team, I’m glad I signed up at this Public Storage!
Quick application process. Only Con: bathrooms are always closed.
Thank you Doug for going beyond to help me in this difficult time
Josh was a beautiful person he show me what was available.
I went this morning for a rental, and the customer service by Carolin was excellent, storage is very clean. And Alfonso was very friendly too.
El servicio brindado por Alma fue excelente
Carolin was great, building was very clean, 4 elevatorsand 2 big loading docks. I can't ask for more, Carolin was very pleasant to talk to, totally recommend it.
Very friendly and helpful staff. Highly recommend this site. Safe and secure facility
Seamless and hassle free service, Troy was also incredible and very friendly. 10/10
Doug and Carolin are great!!!
Wow! Typically a corporate office deals with their customers with empathy, and understanding. Unfortunately, this is not the case with Public Storage. Their saving grace are their employees. In specific, Carolin, Crystal and Douglas. They are all amazing and work impeccably as a team. When I ran into a problem with my reservation, They all took the time to hear my needs, emphasize with my situation, and make sure that I received the best unit to fill my needs. They all joined in together in resolving problems in making the reservation process less troublesome. They are true professionals and Public Storage is lucky to have them represent the company. If it weren't for them, I would have taken my business elsewhere. If you are going to rent from the Gerard Ave location, make sure to ask for them for your assistance.
Troy has provided me with excellent customer service. I would recommend him to friends and family. He deserves a raise
Carolin's customer service was amazing, I had a great experience, building is in really good shape totally recommended it.
Crystal T . Has been an amazing friend throughout this process both in November of 2020 and now May 2023.. very helpful super friendly & really took her time to help me out both times .. How lucky am I .. hope to see her grow in this company .. thank you so much love ..
Josh helped me & provided great customer service. Ran me down everything I needed to know about the company & storage unit. Five star male who is very friendly as well
Doug was Very helpful and nice
Doug was an excellent host. Very informative as well as polite.
Doug was fantastic!!
Alma provided me with an amazing service. Highly recommend this place
Troy was amazing. He is very knowledgable and I would recommend him to anyone
Alma is an excellent employee. She took her time with me & made sure everything was correct. She has superb customer service skills
Troy and Crystal T were very professional and helpful throughout the new rental process. They even helped transfer my old account on the PS App. Thank you again, I appreciate the help!
Doug and Miguel are the best people to go to! They have helped me so much thru out my time at pubic storage
Despite the numerous phone calls, I experienced the staff members Doug and Alma from Gerard Ave be patient, understanding and my time was treated with grace
Alma is a terrific induvidual with great customer service
David had 10/10 service was super helpful and kind. We wanted to move to a bigger storage unit and we was able to do it with no problem.Will recommend coming here.
Doug gave great service!!!!
Josh gave me excellent customer service and made the rental process smooth and easy.
Josh was very helpful and answered all of my questions with grace and professionalism. I highly recommend the location.
Josh was excellent. Two thumbs up.
I appreciate David for helping me get my unit. Very informative and helpful
Alma, was a wonderful hostess, very helpful and knowledgeable she was clear and knows her process, I really enjoyed my signup experience
Doug was great!!
Troy has helped me rent two units today. his customer service skills are above and beyond. He was very informative. I would recommend him to anyone
Crystal T was amazing. I had a space here before but this was the best service I've ever received here. Got me a great space and the facility is so nice and clean
Doug was great!!!! He helped so much!!!
Josh. He gave me the best deal and honest offer to a new client. Great Service
Josh...I'm happy with the service and everything he gave me. Excellent job
Doug was fantastic!!
Doug was great and he gave fast service!!!!
Troy gave my husband great customer service
Ashly was extremely helpful from start to finish. She took her time and explained everything to me. She even helped me to find the perfect size unit for my need. I will definitely recommend her.
Great customer service skills. Josh & Janeen where both very helpful.
Troy gave us great service. He made everything quick and easy to understand. Thanks alot!
Doug was fantastic!!!
Doug is amazing!!!!
Ashly thank you for the storage you have given us.This was very good you were good.I loved the promo codes.
Troy has provided excellent customer service. I would recommend him
Crystal is superb!
Thanks very much made my life so easy customer service was just superb!
Doug was awesome! We were able to get a great unit at a great price within 15 minutes. Highly recommend!
Muy buen servicio de Crystal. Buen precios y muy limpio!
I keep having billing issues with this location and each time I call, there’s a runaround as to why it’s happening. On top of that, they decided to increase the cost out of nowhere. Don’t fall for their “special deals.”
Original review was 5 stars: Josh was really helpful and knowledgeable - stellar customer service.
THANK You Crystal T for all you wonderful help.. 💛
Crystal T was our rep she was extremely professional and helpful. She made the rental process easy to understand as a first-time renter. i really appreciate the help and thoroughness of how she explained everything. The storage building its self looked well maintained and clean. I definitely recommend this place to anyone looking to store anything.
Doug was great
My wife and I have rented a unit at This location for like 2/3 years and we have to leave because they keep raising the price way high every year. When you call to ask for a price adjustment they automatically assume that you don’t want to pay and they tell you “if you don’t pay the increase we will not give you access to the unit”
This company raises their prices too fast and too much.
Worst experience. My wife and I will
Best use them again. Manhattan mini storage is way better. We had a unit with them for about 10 years and they will always treat you with respect.
Worst customer service experience I’ve ever had with a storage Company. They keep raising the unit price by 55% in like one year and when you call to complain they harass you and say “well, if you don’t pay we’ll not allow you access to your unit.” They automatically label you a delinquent when you’re just calling to inquire about the price increase.
I’ll never deal with them. Ever!
Alma provided me with excellent service
Doug and Troy were great!!!!!!
Troy give good service 👏
Doug,Carolin and Troy save me big time!!! Thank you so much
Carolin is always nice, very knowledgeable I’ve been coming here for a while, building is well led, bathrooms are always clean, staff is friendly and prices are very competitive.
Carolin es excelente. Soy cliente fijo aquí. Excelente servicio. Edificio súper limpio.
Troy, Doug, Carolin and Crystal all amazing, great customer service.
Excellent customer service by Carolin the best of the best. Clean storage, nice music I the background, very pleasant experience
Douglas was excellent … took care of my needs and was very understanding and knowledgeable.
Update as 13 months into storing with Public Storage at this location -- from the first month of "normal fees" (i.e., not the "free month and discounted first month rates, but normal listed rates) to 13 months later, they have increased the monthly rate by 80%. Consider yourself warned.
Avoid if you’re looking for long-term storage, as there’s a bait and switch with pricing. You move in, and four months later they increase your rate by 35% (or more). The representatives at the actual location can assist with delaying it by 3 months, but then the increase is applied again 3 months later. Efforts to email “wecare@publicstorage” are fruitless and ignored entirely. Contracts are month-to-month which is normal, but price increases within the first six months is absurd. There’s no incentive to stay long-term, just use them as a stopgap / short-term solution.
On the upside, the staff is nice and the units and space are clean. They also have an app, which is helpful most of the time, but it’s buggy. Location services don’t always work to unlock the doors, and when trying to update a payment, I got errors, which then resulted in a late fee. After opening a ticket requesting a one-time courtesy refund of the late fee, it was denied by the “wecare” team.
There’s definitely better storage solutions out there that will value customers long-term.
Doug was amazing. He made the process do easy!!
AMAZING CUSTOMER SERVICE from Josh and David. They made the process clear and easy. FULLY SATISFIED!!!
Doug did an amazing job
Went in just to compare prices and it was a no brained to stay. Troy was excellent. He was patient at showing us storage units until we found the right one. He was very clear and detailed with the rules and instructions for the facility, and he was the ultimate reason we ended up picking this storage facility. Great guy!
MI OPINIÓN PERSONAL, Es que Este Storege o Es el Mejor o Estan en Los Mejores, Tiene los mejores Empleados, Karolin y las Muchachas Son Amorosas y muy profecionales, Yo llevo Años Con Ellos, y CRÉEME LES INVITO A QUE SI NO TIENEN ESPACIO EN SUS APARTAMENTOS ALQUIELEN EN ESTE STOREGE DEL 380 de GERALD AVE EN EL BRONX! 🤞🏻🤝👍 LOS MEJORES!
Josh was outstanding with setting up our storage space. He was extremely professional, polite and very detailed! He is an asset to your business!
How I appreciate the staff here! From Miguel who started me on my way a few years ago to Crystal T. and Troy making my transfer process seamless today. I can truly say I experience customer service that is rare these days. Keep up the good work guys!
Troys customer service was great . Explained everything very well.
Miguel was wonderful!!!!
Troy is the best! Very helpful, highly recommend
Excellent service from Crystal T. Facility is very clean and well lit. All staff was extremely nice and friendly!!
Josh gave me excellent customer service! I appreciate his professionalism.
The storage building is very nice and tech savvy. It's very simple to understand once understood and the units are very well maintained compared to most storage buildings I've been. The customer service that assisted me Troy was exceptional and explained in a very detailed manner that I cannot explain how appreciative I am to be able to receive the assistance he provided. Thank you Troy!
Alma was very helpful. She helped me setup the app for easier access and to manage my account..
Great service provided by Alma.Facility is very clean
Josh
It's my pleasure to speak highly of your helpful professional performance!
You saw a Senior struggling in need of assistance; paying someone else's storage for 2 going on 3 years this 2023. I know this struggling man came out of a 10x10 space and I couldn't see high losing the rest of his personal property. I'm using my rent money to help him until we can get it moved into the building he resides in. I am paying out for 3 different storage spaces. You decided to go above and beyond from your heart. II want Public Storage to know how much of an Asset you are to their business. I appreciate your help and the staff that saw fit to help me with this matter!
Still looking for assistance to recoup what I have put out.
Thanking you all in advance!💖
Josh very pleasant and professional thanks for your help
Alma was so nice and warm
Thank you
Public storage is a great place to store your things. The security is good and the staff is friendly. Troy was helpful in helping me with the rental process.
First time renting a storage and Troy guided us through the process step by step. Troy was very helpful and answer all questions his customer service skills go above and beyond.
Doug was fantastic!!
Doug is amazing!!
Troy went above and beyond customer service. He was very patient and imformat. Thank you so for your awesome service.
Troy helped me find a suitable unit after searching all day, he was patient with me and I appreciate it very much.
Public storage on Gerard ave has had great service. A guy by the name of Troy helped me and was able to speed up the process to open a unit. Very accurate with detail and also helpful. Thank you for supporting me with opening a unit. Shoutout to the staff there. Keep up the great work!
Ms Alma has been a very Profesional customer service im very happy with the service that she provide I than her
Yes I'm very happy with the service that I receive from Ms Alma very Profesional and very polite
Doug and Miguel see great!!!
Troy! Was such an amazing help today and was so easy to communicate with and very fast paper work I can say by far a dope experience and great help , went too 4 other places prior wish this was 1st choice . Thanks Public Storage !
Josh was excellent in setting up an account for me, well detailed and friendly. Thanks
Excellent customer service by Carolin.
Excellent customer service Thank you JOSh
Great experience with Troy he thoroughly explained everything I needed to know about obtaining and keeping my storage unit thanks for the great service
Hola muy buenos días y gracias por si exelente servicio Alma y Ashley ..
Affordable, clean and nearby facility. Ashley was friendly and helped me with finding the right storage for my needs.
Great service from Alma. Recommend
Carolin the best of the best 👌. Excellent service, building looks great, prices are very affordable, luv it.
Amazing service from Crystal T. Got us an amazing price and was very quick and efficient
I came to this location from out of state, and i do not regret it. The customer service provided by Carolin the property manager was excellent. I felt welcome but most importantly i felt my items were and will be safe here.
Me gusto mucho trabajar con Carolin llegue a las 9am y me recibió con una sonrisa 😊? Aprecio mucho su servicio al cliente. El edifico es limpio y tiene buena iluminación.
Made a reservation at Gerard Ave, Carolin was so informative and I liked working with her, made me feel comfortable very pleasant and knows a lot about the business but the best thing was the customer service I would luv to get same customer service like hers everywhere I go. Totally recommend it
Joshua, good job!
Crystal S was the best her patience. and knowledge of what I needed as a client showed through and through. If I could give her 10 stars I would.
Great customer service. Josh was very friendly and helpful!
Troy has helped me rent a second space within two days. He is simply amazing and I appreciate his work ethic. Give him a promotion
Siempre que vengo estoy muy a gusto. Carolin siempre tiene una sonrisa y siempre ayuda al cliente.
Carolin fue excelente, muy buen servicio, el edificio es impecable, me gustó muxho.
Douglas was great!!
Excellence service by Carolin, helped me to set up the app, gave me clear instructions, set up my auto pay , she is very knowledgeable, when you go there look for her.
Miguel was knowledgeable helpful and such a sweet soul. god bless him highly recommended. going to him leads to excellent service
As my family and I walked in, we were greeted respectfully by Ms. Crystal. She was very attentive to our needs, she was full of energy and happy to service us. She was even patient with us purchasing our unit online in the store. She is definitely someone I would love to see again just because she’s very pleasant to work with. Glad there are people like her working for Public Storage. She was such a sweetheart.
Doug was great!!
Alma was very helpful
Douglas was oustanding . He helped me and my friend out and saved us some money as well. He is amazing .
Douglas was a great representative from the beginning of the transaction to the
finalization, in every way possible he assisted with a individual who was handicapped
Douglss gave me great service
The place is clean and great customer service.
Josh was such a great help. He was so kind and extremely helpful. I’m so glad he works here!!!!! He gets 5 stars!!!
Crystal showed me and my partner great service. She walked us through each unit to what would best fit my needs because my original choice was to small I loved that ! I look forward to having my unit here …. Thank you so much
Wonderful staff at this location crystal was outstanding and well explanatory about how this storage location works thanks for the easy experience.
Troy assisted me with my rental and made it very easy and understandable. I would highly recommend him to anyone. He deserves a raise for his amazing customer service
I rented at Gerard today , it was great Carolin helped me a lot, guided me all the way through. Recommend it 100%
Excelente servicio, por parte de Carolin, edificio es limpio, bien iluminado, muchos parqueos, estoy muy a gusto.
Excellent service!
Carolyn and Cristaly
Thank you Public storage my move was easy and convenient thanks to Miguel and Troy great customer service I recommend:)
Usually very good but the person I dealt with today not very good @ customer service s bit obnoxious. Would not accommodate my move in. I came early lots of carts refused to let me use 2. Then when I saw other using 2. After 2 trips. I was able to get a second cart.
I wrote this 2 years ago.. Since then change of staff. The good stayed the not so nice no longer there
JOSH is very respectful, great worker, he goes out of his way to make sure I'm a happy customer.
Highly recommend this location. Great service! Alma made the process so easy and pleasurable. Promote her!!
I came into public storage with my elderly aunt today who could not remember her room number or code. Troy was very patient with assisting us with all of our needs. He is a kind respectful gentlemen. I would recommend him to anyone.
Amazing service as always from the closing team. Shootouts to Troy Miguel and crystal. Always attentive and willing to help me out
Krystal T. Provide us an excellent service .
I rented a Space with Troy. He was so patient showing me múltiple spaces and found the perfect size. I recommend him to anyone.
Troy answered all my questions, was speedy and got me set up with a storage unit.
Very Happy with the service provided from Alma. She was excellent
She was amazing!!!
Very clean place!
Alma was very helpful with assisting me with an issue I had.
Just wanted to share - and don’t often do this - that the people at public storage Gerard Avenue are great, knowledgeable and attentive. Miguel, Josh and John all went above and beyond helping me get my unit chosen and set up. Would definitely recommend storing here.
Amazing service from the staff always. Specifically the ones who are always there when I need anything. Shout outs to Crystal and Miguel!!! Always happy to see Alma and Carolin too. Thank you always
Troy was very helpful and courteous. He made renting an easy experience.
John was extremely helpful and kind. Good peeps, great service.
The staff was on point! Thank you so much, John, for making this experience easy for me! The facility is bright and clean. I'm happy I chose this place. Thanks again!
Very clean and the customer service was very helpful.
Muy recomendable,el servicio al cliente por parte de Alma fue excelente,muy amable,nos atendio de una manera muy profesional y respetuosa,el lugar es limpio y siempre hay alguien que ayuda,muchas Gracias
John was extremely helpful.
He showed us around happily and very professionally.
Caroline was a great help. She is very polite and professional.
Troy was extremely helpful and detailed with the process of me getting a storage unit
Amazing young man with great customer service. Something that people have lost long ago this young man will go a long way and the company should appreciate him. Joshua is his name … inform e me of all my options and all the companies regulations with no pressure to do anything o didn’t agree on .
Unfortunately I cannot give a good rating because Public Storage changes the price anywhere from 6 months to a year from the introductory price. And it keeps going up. Public Storage neglects to tell you this. The other problem is the hours of operation. They close at 7pm weekdays and 6pm weekends. For people who work, it is very difficult to get here. The hours should be extended to at least 8pm. Sadly I can't change my review. The hours are too short. On a positive note, the staff are helpful and polite.
I was helped by Troy and was provided detailed information in a timely manner. One of the most polite person I've ever met.
Excellent service by Carolin, totally recommend it.
WOW!! LA MEJOR ATENCION QUE ME HAN DADO, MIL GRACIAS ALMA, OJALA TE VALOREN Y SOBRE TODO ESTE COMENTARIO TE AYUDE CON UNA BUENA REMUNERACION EN TU TRABAJO, BENDICIONES Y MUCH AS GRACIAS.
NOTA: DENLE MAS HORAS, HASE UN MAGNIFICO TRABAJO.
I have been storing in this facility for the longest, is always so pleasant to work with Carolin and Crystal they are literally the dream team, to me they are the face of that location, sweet, and charming ladies, very knowledgeable, I recommend this location to everyone. Ask for them when you go.
Excelente servicio al cliente Carolin me ayudó bastante. Aprecio mucho el servicio.
Muy buen servicio que hay aquí de Carolin, Crystal y Miguel. Siempre me tratan muy bonito. Le agradezco todo que hacen por mi.
Carolin gave me Great customer service help me find a good Price and a good unit
Wanted to state that the following two workers Miguel & Crystal were the absolute best at my visit to Public Storage. They made the experience smooth and even explained certain questions I had. It's people like them that make people's days better. Thank you again Miguel and Crystal for the assistance!
Siempre he rentado en esta locación y el servicio al cliente es excelente. Carolin la manager tiene muchos conocimientos y siempre ne ayuda con cualquier duda. Es un edificio muy limpio y seguro. Lo recomiendo
Alma es un amor para atender al cliente, excelente servicio
I rented a space today, Carolin and John were great, asked me everything needed to place me on the right space. I liked how detail oriented they are. They made me feel comfortable and relax in the middle of how stressful a move can be. I recommended it to everyone.
I have been a customer of this LOCATION for a while now. And the customer service is great. Everyone is very welcoming, Carolin the manager is being there for a long time and is always nice to see her, and knowing that my ítems are in a secure Space in a place where everytime I go they treat me like family.
Excelente locación, limpio, organizado,el servicio al cliente es excelente, Carolin y Crystal me recibieron con una sonrisa y fueron muy amables. Lo recomiendo.
He sido cliente de esta locacion por mucho tiempo y siempre he estado satisfecho con el servicio. Carolin la property manager es excelente no hay ninguna pregunta que ella no te pueda responder. El building es muy limpio bien iluminado y tienen musica de fondo. Lo recomiendo al ciento por ciento.
I went inside the facility with difficulties in my payment Carolin was great by helping me install the app and set up my payment method. She was very knowledgeable and her customer service was 100%. Totally recommended.
El servicio es excelente, el edificio super limpio, Carolin me ayudó con todas mis necesidades, se los recomiendo.
Great Customer service Carolin the Manager
was knowledgeable and helpful
Not expensive and it's a pretty Secure Facility.
Was greeted by Troy when I came in for my reservation, he was well mannered and well spoken, I did not feel rushed or annoyed; He was also able to help me select the perfect size unit for storage and also help me save extra $$$ from promotions.
We needed to find a a storage unit to hold a bunch of furniture while we deal with moving, and Troy who helped us was great - knowledgeable, efficient, and courteous. We have used Uhaul in the past but are happy with switching to Public Storage. Moving is stressful but people like Troy make it manageable.
Servicio muy bueno y eficiente. Los precios asequibles para nosotros los clientes. Es un lugar muy higiénico y seguro .. gracias alma por tus atenciones. Ella es la persona que me atendió.
Caroline really came through for us today. She went up and beyond for us
Easy
I had such a positive experience at Public Storage, thanks to Troy. He was very professional from start to finish of the initial appointment and viewing of my reserved storage unit as well as the rental process that was quick and easy.
My first time with public storage went so smooth and amazing thanks to Troy. He let me know everything I needed and was so kind! Thank you Troy!
Troy very helpful
Dealt with Troy and he was very helpful and professional. Great job!
I visited PS and Troy greeted, provided detailed information on availability, pricing, add-ons, showing around, and finalizing the closing deal in very efficient way. I have rented! Troy’s customer service was excellent, very professional, polite yet determined not to lose the customer. His attention to detail was excellent. PS is in good hands!
Both John and Crystal managers are excellent, knowledgeable and made our rental storage a pleasure. Highly recommend and very professional
Troy was awesome extremely helpful and gave me all the info I needed I would definitely recommend him for help hes awesome great worker he deserves a raise
Amazing customer service I was in and out in 30 minutes of booking a spot and they give you a great price and recommendations
While visiting CubeSmart, I decided to come by and compare prices here. I was greeted by John who showed me the perfect size. Between John and Crystal I got the perfect space for an amazing rate. The facility is so clean and the staff is amazing. I would recommend this place to anyone who asks.
I was robbed at 385 Gerald ave location. It was a set up. They took all the security from the entrance door where you need to use your key code to get in the building. The door open all that week I was told from another person who stores there. They also had someone riding the the elevator allowing people to get accessto every floor without enteringa code. It was a black man claiming he was security. The security was taken away allowing anyone to come into the building. There are 4 large elevators and they all were in use in the moring. I left out to go get something to eat and by the time I came back they shut down 3 elevators with a piece of paper saying out of order. It was the end of the month when people are moving in and out.
I had things moved from one unit to another whereas most of my boxes never made it there. The people who help me move was part of the set up. It took almost 20 minutes to get the elevator and when it came they were crowded. It was an awful experience. I notice a few months before every time I would go to my unit someone from the office would show up on the floor. I now realized my coming and going was being monitored by the staff. All my personal items and family history was wiped out. They had to worked with the people who was help me. As long as I stored there it was never a security problem or anyone riding the elevator giving any and everybody access. This was a crime. I would suggest you not storage here. These people are crooks they aided and abetted. This was a deliberate act of criminal activity. Everyone one who was on duty on this day is also guilty heinous crime.
Troy gave me great service ..
Facility was great, Carolin customer service was excellent. Made me feel welcome, and comfortable but more importantly I feel my items are in a safe place
this place is a blessing. Moving sucks, particularly if you’re trying to save costs and do it yourself, but they have made it about as easy as possible even super last minute like my situation. While I wish they were open a little later to help avoid rush hour traffic in the evening, otherwise I’m very happy with this place. They have enough people on staff at all times that you don’t wait around and everyone is no frills but helpful, and the units are pretty reliable and clean. Their loading dock is clutch without a lot of road congestion.
Douglas was so informative the other day. Our band is looking to store with a storage company, and he told us all the benefits to store with public storage.
Great service by josh
Troy was very helpful and clear with everything. Thanks!
Joshua we very much helpful
Un buen lugar muy amables
I came into the office and Carolin and Troy were amazing. They helped me recover my password and set up my public storage account. They were very patient and helped me with all my needs. The facility is very clean I would recommend to friends an Family. If you decide to rent here ask for Carolin or Troy they are the best
Carolin was absolutely amazing. Very helpful and informative.
Low clearance for truck
It was a good experience after all with Troy. Thanks
special thanks to Troy, who was instrumental in helping me finding just the right space for me and provided first class customer service, while dealing with data correction. highly recommend you to call on Troy for all of your storage needs.
Miguel, the manager, handled and instructed difficult transactions with ease. i appreciate his patience and excellent customer service.
people like Troy and Miguel makes a huge difference.
Siempre me ha gustado este Public Storage, encuentro que está muy bien localizado, las horas son excelentes, Carolina es excelente. Me encanta mucho el servicio al cliente.
Troy gave Great customer service, one of the best. And very clear on renting process
Crystal was amazing. I came in to see a space and she got me to rent on the spot. She also helped me secure an amazing price . The building is clean and well lit and the customer service here was fantastic l. Highly recommend. She even got me to get a bigger space because the prices were so great. Thank you again!
I love the customer service here. They are very helpful , respectful and kind.Thank you Mr. troy.
Very good customer service highly recommend
Great staff Douglas was very knowledgeable and helpful in assisting me with getting the correct unit for my needs and I’m truly grateful
Alma was amazing and knowledgeable on products and services
Krystal help Med me….Excellent Service!
Attentive. Detailed! Caring
I had the best storage experience with the Gerard Ave location. Will definitely be returning for future storage needs. Special shout-out to the employees Crystal, Malik, Troy and Miguel who made my moving out experience way less stressful than it could have been! Idk what they're getting paid, but the great service they provided definitely warrants a raise!
They're horrible I've been with them for several years started at 150$ now I'm actually paying more than my car insurance it's crazy how they treat their so called valued loyal customers
Great customer service
I have my stuff there
I had a seamless experience at this location. Troy was so helpful, he answered all my questions. He was informative and explained the entire process for me. He had great customer service skills. All and all my experience was amazing. I recommend this facility and look for Troy to help you get started.
This place is under construction so when i got there nobody was home it is truly vacant they are not in service. Drive past this Public Storage.
Nice and clean storage
I wanna thank Majick for his patience with me , he helped me find a space cheaper than what I reserved. This brother assisted me like no other & felt like my business was much appreciated. Thank you for making things easy for me.
Clean, very nice workers
Joshua gave my family Excellent customer service
Troy gave me great customer service.....
I would like to thank Majick for amazing service , patient easy to talk to & smart I see he knows the ins & out of the storage business . Thanks again
Thanks Majick that was the fastest rental I appreciate you .
Very clean and safe!
Today I received great service from Troy. He is very knowledgeable on the business as well as very patient with me during my inquiry. I would recommend this location.
I wanna thank Majick & his amazing friendly staff for such wonderful service. He was patient & informative on policy , clean facility as well.
Troy provided amazing service to my mom and I! He explained all of the information in great detail and we feel confident renting here.
I wanna thank Majick for his amazing service , he was patient with me & it meant a lot to me . Thanks so much you were really helpful & informative.
10 stars! Customer service here is amazing. Troy was very kind and patient with me. He helped me find the perfect unit size for my furniture.
Quick and easy service provided by Troy.
The facility is clean and rooms are clean as wel. This storage unit is centrally located near multiple highways and pathways.
Josh gave me excellent service! Would recommended this location
Mr Troy provided great customer service and was very attentive. Will definitely recommend to a family member or friend.
Excelente servicio de Carolin, nos dio mucha información, el storage es limpio, tiene buena luz, musica de fondo, el servicio al cliente es excelente.
When you start with them everything is awesome, then six months later they increase your rent by $50 dollars! Something that is not mention when you rent the space, without previous notices. Since my rent payment is deducted from my bank account is very easy just to take the money. Very bad practice just tell you when you call to ask for the increase.
The service from Troy was good & very easy setting up my account with his help
Convenient location. Ask for Majick, he was knowledgeable & professional. He also showed me the space difference between the two I was inquiring of from the company website and answered all my questions. With his help, I now have the best sized unit.
Thanks Majick for being so helpful in a stressful situation , we came with 20 mins left & it was a seamless transition much appreciated .
i would like to thank Majick for assisting me with finding the right space for a good price , he was helpful.
The service there is great and troy help me a lot to understand everything
Thank you Majick for being such a great help, you were excellent !!
Erica is amazing! I had a very stressful week, and going to rent a storage unit was the last thing I wanted to do. She made it a breeze and answered all of my questions before I even asked them. I definitely recommend Erica if you need to rent a unit!
Erica was extremely helpful and informative
I am very pleased and content with the service here! The staff made sure to answer all my questions and made me feel like I fit in. Victor played a really big part in helping me get the right sized unit, for a reasonable price! Great location, I recommend storing your stuff here!
Absolutely great experience working with Troy to set up my storage unit. Super easy process and great service with a smile!
Nice service
Arelin is a wonderful employee
Thank you Arelin for the wonderful service
Thanks arelin for everything
Great service thank you Arelin and crystal
Very friendly. Very helpful and efficient. I would recommend.
Extremely helpful staff.
I came in with a friend who is an existing costumer and we needed some help with a few things and Troy was very kind and a great help
i was in need of storage space and Doug came through for me in a big way! he was welcoming, and very patient with me as i asked a million questions lol! i will be recommending this place to my sister for her storage needs. tysm for the excellent service Doug! 💖
Crystal was amazing. I already have a space and was paying too much for my budget. She helped me get something perfect for my items within my budget and in a timely manner.
Staff is helpful. Clean. Thank you
Siempre tengo un buen tiempo cuando estoy aquí! Crystal siempre con un buen servicio!
Crystal and Miguel are amazing!!!!!
Amazing service all the time from Crystal and Miguel! I love it here.
Amazing place! Have rented multiple times here and recommend to everyone I know. Always happy with the service. Shout-out to Crystal for the amazing service!!
Had a great experience setting up my new storage unit. Troy was very helpful & informative. Showed me me the unit prior to confirming to make sure it was the right fit. Amazing customer service!!
Perfect Assistance from Carolina & John & Douglas the best of the best ! I have been with them since 2019 and they are awesome !
Very good customer services by Troy and John. I am very satisfy with the treatment.
Customer service was amazing, Carolin went through all that I was storing, situated me at the right space based on my needs, John was great too helped me set the app on my phone in the meantime Carolin finalized paperwork with me, they were both great. Totally recommend it.
Above and beyond! I spoke with Doug he was patient with me asking 10000 questions, I stressed I was worried about storing my deceased grandfather belongings someplace while we figure out what to do with it all his stuff. Doug was efficient and thorough it was good to have his help as you can imagine my brain was foggy with the loss but I know Doug set me up correctly. If I you need to store anything away for a time period this is the place.
Beyond amazing, Carolin was phenomenal, very knowledgeable, knows business inside out, situated me where I needed, took her time to make sure I was situated in the space that fits my needs. More importantly her customer service was great. I felt welcome. Thanks so much for having people like her around.
Excelente servicio, Carolin nos explicó todo, fue muy atenta y cordial, este es el lugar número 1 para guardar tus cosas.
Carolin la mejor, aclaro todas mis dudas. Excelente servicio
Carolin, the manager, is super! She helped me with my unit, was patient and so easy to work with. Thanks for making things a bit easier under difficult circumstances.
It was nice meeting Majick he was a perfect gentleman, he serviced my husband & I with ease. I understood everything he explained the policy perfectly.
Received excellent service from staff member Troy ! Very helpful and informative on all my public storage needs
Congested not enough parking space and the Resellers be hogging up or the loading dock space in the back have to carry items from a far distance just to get to my unit
I wanna thank Majick for encouraging me to find my key. I thought I lost it and completely gave up but his kind words motivated me to keep looking for it. When I saw him today I had to thank him because I was able to find the key. Thank you so much for helping me out & giving me suggestive tips on how to find my key to the unit.
I wanna thank Majick for being a great help to my wife & I with his service. I decided to keep the storage space instead of vacating , he was very informative and it made sense to keep the space since my wife still needs it. He was very kind thanks again bro
Troy & Carolin we’re great! Excellent service.
Today is my first time getting a space & wanted to thank Majick for amazing service , much appreciated he was quick , fast & professional.
Crystal was absolutely amazing. I came in not knowing what I needed but she assisted me immediately and got me a great space for an amazing price. We got everything done quick and efficiently. Amazing service and amazing building!
Clean location and friendly staff
Troy’s customer service was awesome!
Troy Hazel has offered beautiful service. He’s patient, understanding and gets the job done !
Such a welcoming team. Very clean facility. I was extremely impressed all around.
Super please with the help I received from Miguel at the public storage very insightful and informative very glad he was able to give me all the details I needed to make well informed decision truly appreciated
Doug was great with helping me to find the right size storage for my needs. He is great with customer service and very helpful. I highly recommend anyone to go to him for help.
Amazing experience with Troy! Excellent customer service made everything easy to understand.
The manager was so pleasant. I was given a unit in my price range, and I am happy.
Thank you so much Doug was very helpful and very nice easy to deal with and very fast lucky to have have him help and they gave me a promotion deal that really save me money please give them a try
This is my first time coming to store & I had a warm welcome from Majick. He knew exactly what I needed & he was kool to talk to very informative . I appreciate his help hopefully these damp checks take care of my items lol much appreciated man thanks again
I wanna thank Majick for always being a gentleman. He is always kind & helpful, he is the reason I continue to store with public storage !! The best guy I ever been assisted by .
I would like to thank Majick for great service , first time meeting him & it was a positive experience . His attitude was good to me & my mother was even satisfied with his service provided , thank you bro for everything .
Elevator is always out of service
Highly DISGUSTED! I had a high opinion of the place when I initially moved in 6 months ago and had no issues until I moved out. Only 1 elevator was working on 2/27. This is the last weekend of the month and traffic is always high on these days, it in totally inexcusable to have this poor service during these times. I spent 4 hours waiting for elevators to take things to the truck or come back up for more. Many times the elevator was naturally full with other customers. The staff did nothing but make announcements about being patient and, even spoke over my wife when she tried to give suggestions like have a staff member man the elevator. I was moving into a new place and no longer needed the storage but, this validated my decision and will gladly not spend another dime with this place! The rates went up 33% after the initial 6 months so, my decision was easy but, this was the cherry on top.
Hi I have rent storage unit form different company. I could said that public is one of the worst storage company I have dealt with. I have made a reservation online put the day to move in and circumstance was not able to move in and got charge 37.00 for no reason and when I call the store they told me that it could not refund and the lock that I didn’t pick up could not get refund. I would NEVER Recommend People to use public storage
I go in, I go out. Never an issue unless you get there close to closing time. That's when most carts are in use, and elevators are busy.
Excellent place, great customer service, Carolin the manager was great, place is clean and well lid, nice music on background too.
I have great experience there ,very professional and clean
Nice gentleman name Troy . Lol 😆 I found my crush 😍
The staff was nice but most of all the place is very clean.
The Staffs were extremely helpful, Especially Josh is great. He walked us to our unit showed how to navigate the system. He is a great asset to the company. As well Ms. Stephanie. All very pleasant.
I just open up account today and Jessica,The young lady that works there was very helpful. And well mannere.
Excelente storage, carolin la manager tiene un servicio excepcional, y tiene mucho conocimiento. Lo recomiendo al 100%.
Excellent service. Jessica was great from beginning to finish. Clean facility.
I initially booked online and Troy gave me a call to complete the process and once I came in to the storage place he was very pleasant and took the time to answer all my questions. Definitely helped me with my decision process to be met with such hospitality.
I like the people there and it’s always someone around to help you… they never make you feel alone
To all concern,
Thank you "VICTOR!!!" You are truly the best in customer hospitality. In my moment of crisis, you patiently helped me navigate step by steps the labyrinth of "Senior Citizen Status;" Clueless maneuvering the high technology world. You actually made it stress free to understand getting things done to fruition.
My gratitude to the staff on Gerard. Please keep up your excellent work, your customer "Bienvenido" atmosphere!!! All my family and friends will follow me to you.
Warm wishes for the new year.
Big shout out Carylin who helped be back in Fall of 2021. She was very patient and helpful with my storage unit downsizing transfer. She had thoroughly detailed everything that I needed to do in order to have a seamless transition, and her due diligence was and is appreciated. Thank you Carylin for your amazing customer service!
Today is my first month so far so good. Mr. John was very accurate and informative about the storage facility and the do's and donts. He took his time in explaining and making sure everything was great yo go before I left. Great help dont come easy Mr. John you are an amazing example of that. Such a peaceful experience.
Me gusta el storage lo único que no le doy las 5 estrellas es porque si uno paga antes del último día no hay problema pero si pagas al otro día del último pago te cobran como una mensualidad de tarjeta de crédito $25.60 y creo que es demaciado estabien que cobren $5 por cada día de atraso pero $25.60 es demaciado y suben la renta todos los años a $40.00 más y eso no es justo como va a ser que un cuarto 5×10 pague $184 ese es el pago de un 10×10 de verdad que public storage son unos ladrones
I had a great experience, Carolin and Joshua were amazing, took their time to show me and explain me how everything works, moving process is always stressful but I forgot about that as soon as I put a step into this facility, they made me feel welcome and that my items were secured. Nice and clean place. Definitely recommend it.
John
Thank you John for the quick and efficient service this was stress free and your a great people person.
My man Troy is the best!!! Showed us two units and helped us decide if it works for us. Explained everything and made the process super easy!! The best ever!! Also his 5’s are fire!!
Víctor was great. I’d give this place 10 stars if I could.
Many thanks to John (employee) for quick and informative support in opening a new account. I needed a storage room and was able to have one opened in less than 20 mins, John showed me what rooms were available and at what pricing. I can’t stress this enough, I had the keys in less than 20 mins!!! Happy customer!
Troy was very helpful & polite would defently recommend him if you need any help
John was helpful and customer service was awesome..
Very professional good job
Tienen un buen personal...
Y estan bien ordenado diferente a otros..
Erica was amazing always willing to help and very knowledgeable of her job will definitely recommend this place to others
I started renting with this place two days ago. The employee by the name of Troy was such great help. He was very nice and professional and he explained everything to where I understood from registration, to renting a space, to accessing my unit from the app and more. I suggest dealing with Troy when you go to this location. He’s very understanding and helpful. Thank you so much for your help Troy.
Troy was the person That helped with my storage space he was Extremely knowledgeable And great customer service
Crystal & Miguel were helpful with all my storage needs; great customer service. The unit I purchased from them was the perfect size, and for a great price within my budget. Property well kept, great staff! I recommend for sure.
I had a wonderfully experience over here very polite one of the staffs name Troy deserves a raise
What excellent service i received from John at customer service. He made me feel comfortable with getting my first storage space. He explained everything to me to make me feel comfortable with using the storage company. It was a pleasure doing business with him👍🏾