Wanda at the North rancho location was absolutely amazing. Made this experience enjoyable and I highly recommend this location
Brand new, Good location,Clean and the manager was extremely helpful in getting me the exact size and location i needed
I’m glad everyone else had such a great experience with this location. Unfortunately, I did not have the same experience and feel I need to share considering I actually chose this location based off of the reviews. I have never used a storage space before and as I mentioned, I felt confident in my decision when reading the reviews for this particular storage facility. As I understand, there are numerous layers of security including gates that require a code, a door that requires a code, and in the event of second story storage, an elevator that requires a code.
When I arrived at the facility for the first time this last Saturday for the move in day, the gates were wide open, which was a little unsettling, but then when approaching the door, realized that the door was broken and anyone could just walk in. I understand that things break (the door), but if the door is broken, wouldn’t it be that much more important to keep the gates closed?
The facility is clean and I don’t want to go through the hassle of canceling and then having to find another storage facility, but I’m feeling a bit uneasy.
Talking to the property manager basically gave the impression that they just have to wait for someone to repair the door and there is nothing else they can do, but the gates being open still doesn’t make sense.
I attempted to call/chat with a representative, but it was more of the same.
Still unsure of what to do, but I just hope this location can get the door fixed and considers keeping the gates locked in the future.
Ms. Wanda provided FANTASTIC customer service in helping our company, Branch Insurance Group find the right unit for what we needed. She was personable, funny and patient in answering any questions that we had. She made sure that we were well taken care of!
Wanda was exceptional! We couldn’t have asked for more. She answered all of our questions and explained everything thoroughly.
Wanda was incredibly help and get me taken care of with ease! Thanks!!!
Wanda. Fantastic. Thorough. Great customer service experience
I met Wanda at public storage 4700 rancho in Vegas. She was very professional, found me a nice unit and understanding and polite. I appreciate her help. Thank you
Wanda was a great help and the set up is very easy online nice clean units
Super clean & secure facility that shines with true climate control. Outshining the facility is the hostess Wanda-professional yet personable, she IS a shining star amidst these times in the world. (Thanks for your smile, humor, and professionalism) I highly recommend this place!
We or very happy working with wonda she is very good to me and my workers and kids 👍👍💯👋👋👋👋💗
THANKYOU SO MUCH WANDA FOR HELPING ME GET MY STORAGE UNIT. WANDA COMMUNICATED AND VALUED CUSTOMER SERVICE.
Ms or Mrs Wanda was very helpful I wanted to rent a 10x15 but the person on the phone gave me a 10x10 Wanda helped me get to correct space and even went further to make sure I was good thank you so much !
When I was signing up for my storage room - I was helped by Wanda... And , she couldn't have been nicer.. or more helpful..
After , she showed me around the facility , to show me exactly where my unit was...
Wanda , walked me through the sign-up procedure.. making it as easy as " pie " ..
I have a feeling , Public Storage..
is the place for me...
WANDA IS AMAZING !!!!!! She will help assist you with your needs to move into the storage. I ABSOLUTELY LOVE HER !!!
Thank you Wanda for a smooth transition. I love Public Storage!!!!
Had some problems with the door to my new locker. Wanda was very kinda and willing to help me quickly and efficiently. Even got me some water since I had to move things twice. Very clean location, AC is ripping!
I'm grateful for finding this storage through a prior customer, Sandra has great customer service skills and is a amazing employee!! She helps properly with all complaints, payments,and professional at her job. I recommend Sandra if coming to this public storage.
Sandra is a great manager she's very professional, also knows how to treat her customers I recommend this Public Storage for anyone who is looking for a storage unit. !!! Ask for Sandra 🤍
So far so good . Great place, nice friendly people. Decent price.
Definitely 5 stars appreciate to Wanda thank you for excellent service!
Wanda was extremely helpful today. She was very polite, went out of her way to make me happy and I definitely recommend asking for her when you have any concerns. Very satisfied today.
Very nice, up to date and clean facility! Ms.Wanda, who was at the desk when we entered, greeted us and gave us a tour of the facility. She was very knowledgeable and professional and an overall great person from our short interaction. Highly recommend this facility especially as long as Ms. Wanda is working there
Wanda is very good attention and very nice.
Wanda was super helpful and efficient. Great location, property, and a no- brainer making the choice over other storage companies.
Wanda was very friendly, professional and helpful. She was very knowledgeable and answered all my questions.
Ms. Wanda was the most helpful and wonderful lady who was extremely gracious and knowledgeable while I rented the storage. Keep her! She is the best at customer services!
The place is like Fort Knox, super secure. Units are clean and cool. Nina at the front desk was super friendly and helpful too! Only thing is they could definitely have another dolly or two on site but I got a good deal so really no complaints.
Nina was very helpful I would recommend her to anyone
Nina was amazing and helped me out so much definitely deserves a raise!!
Wanda was AMAZING with my new rental special requests! She went above and beyond to help me with everything I needed. Of all of the storage companies I've ever used over the decades, this is my absolute favorite because of the exceptional customer support and kindness I experienced from Wanda. I wish I could give her 11 GOLD STARS!
Wanda and Lisa were very helpful in helping us find a storage space. The space is new, clean and convenient.
Very pleasant atmosphere and beautiful staff very attentive to our needs definitely recommend
Very Friendly and helpful staff. Facility is clean and move in ready. Thank you for a great experience.