Smooth, informative and excellent service!
Friendly experience and easy to get things started. Things explained clearly and got right in.
Very clean storage facility. Love the app features! You can do EVERYTHING the app.
Cassie, the property manager (?) was very informative and sweet. Great place!
Very helpful staff and friendly also accommodating professional and knowledgeable
I had a wonderful experience with Ms Lekendra Glover I cdm by the store get some prices she was so wonderful and have good customer skills. She is a must keep. I appreciate her alot. She deserves a brazo zulu award
I stopped by the facility to inquire on the prices for a storage unit. I was greeted by Ms.Lekendra, she was friendly, professional and helped me make an informed decision. I highly recommend this storage facility for anyone in the market looking for one.
****DO NOT RENT A UNIT HERE****
A 10x10 indoor, climate controlled unit is $175 a month now, when I rented the unit out in May 2023 it was $145. There are other storage facilities in the area for less by the month. Don’t get pulled in by the intro price, you’ll definitely pay later. There is also a $15 monthly insurance charge added in, unless you have your own insurance.
Ms Janise and Ms Ayshia are wonderful, helpful and informative young ladies.
I came back to get a second unit unit and Ms Jessica and Ms Latroya was very helpful and very nice ladies!!
Lindsay was super! Pleasant to work with, very kind and patient. I felt no pressure during a very stressful situation and that was priceless! Thanks Lindsay!
Jenna is absolutely amazing she helped find the right unit to store all of my furniture she’s kind and patient thank you Jenna
I can honestly say…. Jenna is awesome! I had specific questions about the unit I am renting and she went above and beyond to make sure I was taken care of before I got off the phone! She was very knowledgeable, understanding and very easy to talk with…. She just made my long day better and I am so glad I talked with her…. Thank you Jenna! She deserves a raise because she is a Rockstar!
Had a problem occur and Mrs.Monica was great help at ensuring everything got taken care of by going above and beyond when others were nonchalant about my situation
I had a great experience and excellent customer service from the manager mrs. m Wilson she was very helpful and respectful
I just wanted to take time out and thank Monica Wilson for her excellent customer service.
I came up there to rent an unite and the woman name Monica Wilson was a great help, she helped me though the process and was very patient and kind
Had great experience at this location! Jenna is amazing!
only a 4 star cause i dislike how they hiked the price for a 5X5. the first time i got a storage, it was way cheaper than what it is now. other than that, i haven't had any problems.
This is a wonderful location with the best help ever! Keep that energy! Ms. Anderson.
Felicia was great. Knew my name when I walked in. Very nice and through.
Ms Jessica is very knowledgeable about the unit and prices.
My first time purchasing a storage & Jessica made the process quick easy & simple.
Ms. Annette is amazing!!! I visited the location on 6/21/2022 on behalf of my sister who was relocating back to Mississippi from Texas. Ms. Annette patiently guided my sister through the online process to rent a storage. She took me back to tour the size in which my sister was selecting to make sure everything would fit. We secured the storage and moved everything in that same day. Needless to say everything fitted well. Ms. Annette was patient and professional. Thank you so much for being the epitome of what customer service should be like in all professions. Your kindness will never be forgotten.
Thank you Jessica for a professional experience at public storage! I will definitely be back at well as send recommendations.
Thank you Jessica for such an easy experience. Trusting a place to put your personal items is a challenge, but she definitely made it easier.
After calling asking several questions on last week I was finally able to come to the store and complete my rental. Jessica was very helpful and most importantly patient. The property was clean and very welcoming.
I was well pleased with the service Ms.Anet gave me on this pass weekend my husband and I had several questions and she was able to answer them all her attitude was very pleasant.
Ms Annette was very kind and sweet a very tremendous woman helped me out a lot and was very patient I will be appreciated if the company acknowledges her for her performance in the work field
Nice facility and Jessica was very informative and friendly! Answered most of my questions without me asking! If I could double the 5 stars I would!
Jessica was such a great help. I was heading to a different storage company but she convinced me otherwise.
When I walked in the Public I was immediately impressed by the Cleanliness of the office and was greeted by 2 lovely women who made my shopping experience a wonderful one. Originally I can in to by some boxes but with the Wonderful customer service provided I ended up spending over a hundred and something odd dollars buying boxes and packing supplies. I will be moving around May31st and I will definitely be back to rent a storage unit.
I came in this morning to purchase moving boxes 📦 and the young lady Antionette was very helpful in making sure that I had all the essentials for my move!! Thanks a lot for your great customer service 😃
The Lady at this place is very GOOD WITH PEOPLE! I would love to have her as my employee! SHE'S A KEEPER!
The customer service was elite! I would recommend anyone to the Hornlake location.😊
I THINK JESSICA IS ONE OF YOUR MOST SWEETEST AND HONEST EMPLOYEES SHE WAS VERY HELPFUL TO ME AND MY FAMILY AND ALSO VERY KNOWLEDGEABLE ABOUT THE PRODUCTS AND THE STORAGE UNITS YOU GUYS HAD AVAILABLE THANKS JESS YOU WERE AWESOME LADY!
Today I went into the store to inquire about storing some personal items. Jessica is definitely a ray of sunshine who is also very knowledgeable about her job. She was very patient and understanding of what I needed. Companies need more people like her♡
One month ago, I was referred to Public Storage. Upon arriving at the store I was greet with a warm smile from Jessica. I stated to Jessica my needs (size, inside, payment options and expected move in dates). Jessica took the time explain in deals all the above needs. I rented a unit, and I have received two calls already asking about my experience from Jessica. I recommend if you need a storage place contact Jessica at the Horn Lake location.
I absolutely love and would recommend Public Storage to anyone. My experience with Rep Jessica was outstanding. I never rented a storage unit so I had soooo many questions and Jessica was very knowledgeable. She was so kind and sweet. I walked in uncertain and walked out absolutely pleased and secure in my decision. Great Job Jess
I was at this location on 1/4/22, and as usual the service was the best. Silecia was professional and assisted me with no problem.