Public Storage Self-Storage Units at 28600 Grand River Ave, Farmington Hills, MI

Great service but kind of expensive to stores stuff outside

Did not enjoy renting here and will be moving. Elevators barely work, difficult to get someone on the phone, climate control wasn’t working, frequent increases in rent. Just a bad experience and only operating to take your money. Update - they chargd us for the month of July after we moved out on 6/30. We emailed them immediately that we had moved on 6/30. We heard no response and got a call from collections a few weeks later. They removed the charge after multiple phone calls and realizing they made a mistake.

Excellent service, even a better person 😎

The Property Manager John helped me tremendously with my first storage unit, he made sure i had everything i needed and went beyond and above to help me when my code wouldn’t work after i had to transfer my unit. I would recommend John for any moving experience you will feel the peace you need while trying to navigate the moving process.

Mr. John, is one the most professional worker 😁. Integrity goes all the way. Peace.✌️

I want to thank John he was very helpful to an old lady who doesn't know her way around technology.

The maintenance guy John was awesome thank you

John was super helpful thank you

The manager john has great customer service skills and took care of all my concerns and answered all my question's

Public Storage agent John met me at the facility, showed me all of the units available, and was extremely helpful in my choice today. He was personable, friendly, and what you would expect of great customer service. Kudos! Thank you, John.

I wasn't able to get into my gate I didn't have the code for but John really knocked it out the park thank you very much John

The upgrade to the larger storage unit went well I'd like to everyone involved for their help.

We had a great experience here with our rental over the last year. John was very helpful and accommodating to our needs and went above and beyond. We highly recommend them to anyone with storage needs in the future.

John did an extremely professional not but his assistant and attitude is appreciative.

Rough start (took two days for access code issues to be resolved, and then problem with unauthorized parking in my rented space), but the onsite property manager advocated for me and was able to resolve all issues , providing full satisfaction. Very customer service friendly! Great job Public Storage!

Josh S. was amazing hopefully i get to deal with him again for more auctions. 5 Stars very helpful and knowledgeable. Would recommend this facility to anybody.

I had a small issue that was solved so quickly by John! He was absolutely amazing and great to talk too! Thank you so much for helping me with my storage needs!

So, first, let’s get the bad out of the way. I have been in the same storage unit since March of 2021. When I got it, I think I was paying ballpark of $125ish per month. It wasn’t a bad rate, considering it was all interior, not too cold in the winter, not too hot in the summer. Just like everything in this economy, however, the prices climb every few months it seems. 10 here, 15 there. 5 years later, I’m paying around $220 for the same unit. Nothing else added, except the option to upgrade to 24 hr access if you want to pay even more per month, which we didn’t opt in for. That said, I don’t know what they would really need to improve or throw in as a concession to the rate increases. My wife and I were there yesterday reorganizing our belongings when one of the employees, John, was walking through, sweeping the halls, and noticed the work. Just making small talk, I think I said something like “since the rates keep jumping every couple months, we need to make use of every inch of the space we’re renting, because if we have to get a bigger one, we might as well just move in and live here. It’s only been 5 years and I think it’s almost doubled on us.” John then said “what unit is this? Tell you what…give me a few minutes, let me head to the office and see what I can do about giving you guys some kind of break.” John didn’t need to that, and we certainly didn’t ask him to, but he came back shortly thereafter and told us that he was able to lock in our current rate for a extended period of time. It was a pleasant reminder that just because this company may seem impersonal since you don’t see their employees on site every time you visit (not that you’d necessarily need to just to drop off your kayak in the winter), there are still real people who work there who do have the ability to work with you. It’s not a heartless mega-corporation who will put your unit on Storage Wars for being 5 minutes late on your rent. Kudos to John and Public Storage.

Paria and lisa are awsome !

If I could give this place no stars I would. Iv been at this storage unit for a year and they have raised my rate in 3 times in a little over a year. My payment was 150$ when I started tell me why they are now charging me 320$ a month. Dont waste your money.

I was just at our unit. This is supposed to be a climate controlled unit as to keep things nicer longer. The climate control sucks. The third floor has to be at least eighty five with seventy percent humidity or better. I was up in my locker working for less then five minutes and I was sweating my butt off! This is a very cheap company! They need to push their a/c especially with the hot days at hand.

Contactless payment and fast service

Reggie is TOP NOTCH with customer service. Great facility. CLEAN. SAFE. I recommended Reggie's site. 19350 W 8 Mile rd Southfield, MI THANKS A BUNCH REGGIE

Give Monique a 20 star review and put her in for a raise. She was great.

Elevators to upper levels consistently not working, hit or miss if someone is manning the office during "daytime business hours"...rent constantly being raised even for long time customers with multiple units. Nobody from business on premises, interactions done via screen in vestibule

This is the worst place I’ve been to hands down. From when I got my unit and I was sold a unit that belonged to another person I had to pay out of pocket to get another unit to dealing with ignorant customer service support workers who not only lack knowledge but exude stupidity. Not to mention the lack of effort and ability from the property manager. If anyone feels the need to go to this location I’d suggest you don’t! Misinformation, ignorance, and customer service is lacking tremendously!

Totally have changed over the year. Rent too high!!! Storage places around better service and rent. Moving out quick!!!

There was a goof with my account but John and the PS folks were able to square it away quick, keeping my business equipment safe. Much appreciate the service and communication!! Update: since my app and account got goofed up, I was able to pop in and John got everything setup on my app and now I'm good to go. Again, appreciate the extra effort to keep this customer on top of stuff.

John was extremely good at helping with what I needed.

John has been really helpful throughout this process answering any questions I’ve had. This is my second time having storage here and so far no issues

This was my first experience of renting storage space and it could not have been better. THANKS TO QIARA! She is helpful, courteous, patient and kind. She takes that extra step and I am and will Always be so grateful for her help. Top notch.

This is an interesting place to review, as I have only ever seen a single worker there in all my trips back and forth. Clean facility, but there are never carts available. The company feels that they can, and will, charge you significantly more whenever they feel like it. Our $70 unit, within 18 months, was raised to $210, after 3 different price increases. So we called and set up a move out date. After we moved out it took 2 hours of calls to multiple robots to stop them from continuing to bill us. So do with that what you will. We will not use this company again.

My fiancé and I just moved some of our belongings into Ace Self Storage and we couldn’t be happier. Moving your stuff sucks! Moving is not fun! When I stopped in the middle of moving to make the call to them, I spoke with Qiara. She is seriously a ray of sunshine! She was beyond nice and helpful and answered all of my questions! They also have great/fair prices for their units. Thank you for being great, Qiara! It was great meeting you! -Dana & Ty

Terrible there’s nobody you can talk to nobody ever answereds the phones. Everything is automated. Their whole system is built for you to lose your storage.

Qiara was VERY-VERY professional, personable, and friendly. She really put forth the time and effort necessary to help us met our Public Storage needs

Great staff.

Having had the unit for 18 years, it has now proven to be a corporate administrative nightmare - excessive charges, difficulty resolving key issues, filthy conditions, inconsistent policies that lack transparency, and levying rental fees on vacated units (different from the policy of other storage facilities)..

I started my rental process online but had questions so I stopped by in person. Qiara was working and answered all my questions. she sowed me my unit and how to enter and exit the facility. She was very attentive kind. She is an asset to your company!

Thank you for your help Qiara today I needed you and you were great!

I want to take to take a minute and shout out Qiara at the Farmington Hills location off of 9 mile. She made having to move my parents stuff into a storage unit after their death much more bearable. She made sure I felt supported and understood how the process worked and what size I needed to hold all of their stuff. Then when I needed the lock replaced she didn't hesitate to help. She went out of her to make sure I got a key even if it wasn't her scheduled time to work. She did whatever she could to make it easier on me. I appreciate her more than she'll ever know.

Kp was very helpful over the phone

Easy process.

Thank you for your patience Qiara

Ms. Connie, Ms. Qiara, are the absolute BEST

Property manager Q is always helpful and so pleasant every time I come in. Safe property. No riff raffle. Great customer service. Would use this location over and over.

I’m not satisfied Took too long elevator doesn’t work no person if you forgot code no access to for help Not a good rental take money on weekends for a payment but will not count the weekend to refund Find a dependable storage

Qiara Lynch was so nice & helpful! It was such an easy & smooth experience. She is so professional and also makes the place have a warm & comfortable vibe apon arriving, making everything very easy & positive & smooth when people are in chaotic moments in life, like moving.

When I got there no one was in the office. The system that's in place took care of me very well. One of the first systems that worked 👏🏿

Qiara was super helpful when I needed help with my space.

Asia was a very nice person

I love it here it’s a home away from home! Asia T was so polite, helpful, and patient! You never know how someone day is going but she went out the way to make sure I had a wonderful day hope all is well to her thanks for everything Asia keep up the positive polite customer service because at the end of the day 100% guest satisfaction is manditory!!!

It’s a decent facility but can we get more carts, and try to have a designated space for them

I am so pleased with my experience with this location. The location manager Qiara was so very helpful and knowledgeable. This is a kiosk location but she is there to still help in any way possible..

Qiara was extremely helpful and patient with me when trying to get my mom moved into her storage.

Update 10/24 service is the worst service I've ever received from a company. Charged me a late fee because THEY didn't take my payment the first time and instead of giving me my money back (after forcing me to pay the late fee any way) now they've credited my account which instead of giving me my money back!!!! Basically taking money towards my next bill as if that's at all helpful to me having the accurate amount of money being in my account. Terrible service and I'm excited for the day I can finally close my account with public storage. Also these rates are ridiculous i can clearly see the only reason they stay in business is by taking advantage of people putting their personal items here. The cost of my unit keeps going up for no reason it's gone up 3 times and I've only just had it for a year last month yet the same unit size hqsnt changed online from when I got it. The stuff isn't throwing parties and playing loud music... What am I paying for?? The bathroom doesn't even have soap (if it's unlocked at all) or toilet paper for the most part but for some reason I'm paying more than $130 for a 5x10 Make it make sense

I go online to reserve my spot and from that day up to the day I was suppose to book I was called. I mean everyday. And if I sent them to voicemail they called later. Then I told the last lady someone had just called me and I don't understand why I'm being called every single day. She said just say you don't want to be called but had an attitude cause I was tired of being called. Then Said there told to call every 3 days. But you all called me every day. I blocked the numbers they called from another. I don't like things like this it's a storage yall act like bill collectors trying to collect money. I decided due to the over excessive calling to not go with this storage unit. I'm so disappointed. You had the space I desired with the climate control. Just sad

I had a wonderful experience with this location. Mark went above and beyond to help me when I lost my keys to my lock on my unit. He even called with updates because there was a power outage and then he called to let me know the power had been restored and he his availability so that he could help me. I get there and he got the lock off in less than 30 seconds. I got the lock and keys and I’m very satisfied and extremely happy!!! I appreciate Mark because he didn’t forget about me and he was very helpful!!!

The property manager was polite, courteous, and very professional.

Stole my property went to empty my unit no one in the office no one would answer phones all they could tell me was I had to pay them money when I wanted to empty my unit so they kept charging me and charging me and I'm still waiting for them to take me to court so I can show the court where I called them and they refused to answer the phone to give up my stuff they stole my stuff and sold it and they charged me $90 a month for a 5x5 unit twice but everybody else charges they're nothing but a scam

HORRIBLE. GARAGE DOOR HAS BEEN BROKEN FOR OVER A MONTH!!!! NEVER FIXED!!! DONT RENT HERE!!!

We signed up at 8 Mile PS location Southfield, Mi. Davina was our rental manager. She was very helpful in assisting us with our rental application. Very satisfied 😁 Thank you Davina! PS I hope we have the spelling correct🤞

I've been with this place for many years. I've never had a problem and the people are beyond wonderful there.

Amy was very helpful. She went over and beyond with great customer service support. Hard to find these days. Thank you Amy

Outrageous prices, lousy service!

I vacated my unit on 8/31/23. There was no one in the office so I called on 9/1/23 and left a voicemail that I had vacated. In September I received numerous texts reminding me payment was due. At some point I received a voicemail that it was due and I called back only to be put to voicemail again. I left another. In October I received more threatening texts and an email. There was a different phone number in the email so I called it. Finally spoke with a woman who did some checking and came back on the line to tell me they had to cut the lock off my unit and I would still have to pay. I advised her that I was in possession of the lock that they had sold me too lock my unit. So, no, don't go there as they are money grabbing in the most desperate fashion. Got a text today that they are auctioning my unit... How much do they get for air nowadays???

Increased my rate by $25 after 3 months. Unacceptable!

Tabitha and Ashley were so helpful with my unit rental. The unit is in Farmington Hills. And they gave me no problem qgetting it done with a smile I'd recommend anyone to come to the. Shelby McComb public storage.

Currently at the storage that I opened a few days ago. Customer service or manager did not return my calls despite me calling a few times. Now, there are no carts for me to bring my belongs upstairs. Again, called to reach someone. No one! Ridiculous!

No type of customer service. Couldn’t even get help move in. Must be understaffed because they don’t answer the phone even when a voicemail is left, they don’t call you back. I highly doubt they are that busy to not have helped me with a problem from July 15th and it is now August 4th. Went to Metro Self Storage in Taylor. Way better service

1. They have 1 furniture cart to use for the whole facility that's locked down and unusable before staff arrives in the front office. 2. Interior lights in hallways and storage units are insufficient. 3. Onsite service staff are extremely unhelpful. 1 + 2 +3 = 0

I am so mad I’m literally shaking. I just opened an account a week ago, and even prepaid my rent months in advance. My gate code never works. I drive all the way here with a truck full of stuff and the code doesn’t work after 6pm. Customer service is awful. I’ve not met a business that is this poorly run. They didn’t even attempt to make this right the last time it happened and now 3 days later, here we are again with wasted money on a truck and gas and I cannot access the gate. There is a huge sign that says open daily 6 to 9. The app says the gate access is allowed. So far, this storage facility is not quite what I’d expect.

Please call me regarding storage that was closed per manager asap

Chad was so very helpful with our account. Thank you so much for everything you do for the customer!

everything is cool & great other than the fact that I’ve paid every single month on time, never missed a payment.. since 2020.. and yet my same unit I pay a total of $138 a month for… ($123 rent, $15 ins) which is advertised online for $84. over time they will keep going up & up, and will claim there’s “nothing they can do”. So I really don’t recommend this as a long term place then because you’ll keep paying more & more for the exact same unit, with no explanation!

Beware, raised our rate over 20% after 6 months. Update: Went to move everything out of my storage unit. The two lights outside of my unit were out and none of the lights inside my unit were working. It was so dark inside of the unit we could barely see what we were doing. Tried to get ahold of management with no success. Left messages throughout the day for two days and still never heard back. We had to bring in flashlights the second day to be able to walk around our unit. Additionally, the only cart available was locked up and with no one working on site for the two days (a Tuesday and Wednesday) to unlock it so we had no cart to help emptying our 10x20 unit. Processed our "move-out" on my account 10 days ago and just received a notification about payment being due for October.

Quiet, clean space

Don't come in they may be randomly closed just like today.

Is ok

Employee Brandi Arteaga was so polite and respectful! will refer this place to all my family and friends!

The building is always clean, and safe. I'm not thrilled with the customer service at this particular location, but the company overall is great.

Very helpful & a great help & I really appreciate his services .

There was an error in my reservation for my new unit leaving me without access to what should have been my locker. Chad was extremely helpful in getting things resolved for me in an extremely fast and friendly manner. The grounds are clean and the inside is well lit. it's also super awesome that there are dollies by the doors when you walk in to quickly move your belongings.

Water damage

Spoke to Chad this morning. He was so helpful and professional and found a way to make my day even better. I don't remember the last time I interacted with such a positive can-do customer-focused attitude. Go see Chad. He will take care of you.

Got my storage space yesterday. No complaints. My agent was Ava. She is extraordinary. Highly intelligent. Very informative. Gave me the best space possible with what was available and what I was looking for. Great location. Indoor building. Very secure. Highly recommended. Service was excellent.

i pay money for a storage units there and i can not get in anytime to garb stuff there any time is messed up i should be able to get my stuff anytime

Went looking for a unit, Ava was a lot of help and friendly. Would recommend this public storage!