Excellent Customer service
I wouldnt go here. They charge up the ass for fees and they definitely dont help you when your struggling. I would not recommend this place
This reservation person was amazing. She answered every question and was very patient with me. I enjoyed booking with her.
Great area very clean and great customer service
Shauntel rocks. She is knowledgeable, kind, patient, and helpful!
Rented a spot to store my camper, they gave me a storage unit, no camper storage on premises, even though I told the guy I need storage for a camper 28 ft long and 11 ft high. Waste of an afternoon, time, and gas.
Josh S. and Shante were amazing hopefully i get to deal with them again for more auctions. 5 Stars very helpful and knowledgeable. Would recommend this facility to anybody.
This company is scammers, I had bad experience, they told me that the space was available for rent and they had already rented it and they also charged me the money.
I have been at this location for 3 years and never had a problem I had a property manager that was absolutely amazing and now I'm down sizing an still have the same property manager her name is Shant'e and she is still the most amazing PROPERTY MANAGER...... I JUST WANT TO DAY IF SHOULD GET EMPLOYEE OF THE YEAR. SHE HAS A PLEASANT PERSONALITY AND IS VERY KNOWLEDGEABLE OF HER JOB. I COULDN'T ASK FOR A BETTER PROPERTY MANAGER.
Shannon was a great help,highly recommend this facility
I called today about my late fees and spoke with a man named Josh that is usually at their Livonia Michigan location The service i received was excellent not only was he friendly but called me back and solved my issue and then some. I can't not thank this man enough
I like Public Storage in Allen Park, MI. I have seen people leave things behind from time to time, but it is always cleaned up when I return. When I have had to speak to someone in the office they are always friendly.
I had an excellent experience at Public Storage thanks to Josh S. and Barbie. My first interaction with Josh S . on the phone he was very helpful and right from the start he answered my questions and concerns and set me up with an appointment to meet with Barbie. From the moment I walked in, she incredibly professional, friendly, and genuinely helpful. They took the time to answer all my questions, made the process smooth and stress-free, and went above and beyond to make sure I got exactly what I needed.
It’s rare to find customer service like this these days, but Josh and Barbie really set the standard. You can tell they care about their customers and take pride in their work. The facility was also clean, well-maintained, and secure, which gave me extra peace of mind.
If you’re considering storage, I highly recommend this location—ask for Josh S. or Barbie, you won’t be disappointed!
Shante was very friendly accommodating. She took time to explain things to me and answered all questions I had
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ALLEN PARK, MI LOCATION - I reserved unit online for next day. While on my way I call to cofirm and all calls go to Corporate Office, you are not sent to the telephone line of the individual location. Corporate Office guy who does not speak English very well tells me my reservation was no longer available because someone else rented it because they operate on a "first come, first served" basis. I asked "what is the point of a reservation then?" He did not know. Then he tried to transfer my call to the onsite Manager who did not answer. I had the original confirmation email and text so I went ahead and proceeded to the location in person. The door was locked, no one was there, I called the local number on the door and was again sent to Corporate Office who patched me through to the Manager who had their voicemail on. I left a message. I went ahead and went down the road to Extra Space Storage who was open, staffed, super friendly and accommodating, and rented to me on the spot at a great price and deal. Three hours later Public Storage finally returned my call. Too late. Go to Extra Space Storage. I had the same problem with the Public Storage location in Trenton years ago, they are just not a well-run company no matter the location.
Josh S has been an angle for me today he worked hard for me 10 stars for him
I would like to thank the manager, Shante, at Public Storage for the savings today.
Ms.Shante, is fabulous, easy to reached, and has excellent customer support service. If you need a storage location this is the place to go to.
At first, this place seemed like a great option. However, over time the experience went downhill. Rent increases happen very frequently—about every three months. While corporate will sometimes agree to a small temporary reduction, it only lasts a short period usually 3 months and never returns anywhere near the original rate. I understand that business is business, but the value simply doesn’t match the cost. Increase every 3 months is ridiculous. The bigger issue is the lack of property maintenance. The bathrooms have been out of service since October 2025 and, as of the date of this review they are still not fixed. If you need a restroom, you’ll have to leave the property and find one elsewhere.
Snow and ice removal is also a major concern. During the last storm, the property was neither plowed nor salted, creating extremely slippery and unsafe conditions—I nearly slipped on the ice. This is now the second significant snowfall, and even a week later there has been no plowing or salting at all.
For nearly $300 per month for a larger unit, I would expect basic maintenance like functional bathrooms and proper snow removal. Unfortunately, that hasn’t been the case here.
Just be aware of these when renting here. other then those issues its a great place to store stuff very good location wise. Desk staff are very knowledgeable and polite! no complaints there.
The property managers are impossible to get ahold of and give you the run around even when you make an appointment customer service line workers are top notch though so they get 5 stars from me
Barbie was wonderful in helping me take care of my needs for storage. Definitely recommend using this facility.
Excellent employees very helpful
Just like to say , sammy at this particular public storage help me out tremendously. Everybody has different scenarios, but in my case she was able to help me.And I just wanna say , thank you Jimmy
Had never rented a unit before and josh was super helpful explaining the whole process and how to access my unit.
Excellent place, staff was beyond helpful and great.
Kristie was amazing helping me with finalizing my rental ! Definitely recommend!!!!
Shante displayed a high level of professionalism.
Shantae was very professional and help me with all my needs she is was wonderful I would prefer her anytime to work for me
This one guy Josh was super helpful when I was having an issue with my unit. He was very nice and super understanding.
Josh was super helpful and very nice. Definitely makes me happy to have a unit here.
Shante did a great job showing me rental units today!
Thank you to Shante for your amazing help! She was kind, funny, and super helpful. Loved my first experience at Public Storage
Beautiful young lady talk me into insuring my possessions. Shantel was very professional and I will be back.
Great service from Shante. She was friendly and explained everything well during my move in.
My experience was excellent with the representative she's very knowledgeable and respectable I give her 5 stars as well facility was clean.
Great service champagne!!
Shante I'm super happy, because Miss Shante very helpful and cooperative and sweet. I like to thank her for everything she did for me.
Public storage will increase your rent without you knowing. They don’t tell you in the beginning of signing lease. They’ve increased it two times in the last six months.
Connie was fabulous! Helped us quickly find exactly what we needed.
Shante she helped me a lot, and she really took care of my problem and I was able to get in and out
Abu was so helpful, professional and easy to deal with. He is a great asset to the Public Storage company for sure!
Auction buyer here they be on our heads to clean the units yet they have nobody here to let me in my unit to clean but they only give u 48 hr I came with a U-Haul which is miles and gas it’s not a kiosk location so why it is no one is never here
I went to the storage facility on Easter, I emptied my truck them my battery for my phone died. I could not access the gate code. There was a car at the office. I continuously knocked on the door, finally the last answered and she was "BIG MAD" she told me "the office is closed" I said my phone was dead and could not access the gate code. She said the office was closed and could not help me. I sat inside the facility at the gate for 2 hours ago the time the lady was in the office. Finally another customer came and I was able to leave the facility. This lady needs "a talking to" she was EXTREMELY RUDE. I think there should be a way to get out of the gate in case this happens to anyone else.
Anthony was patient and helpful when I asked questions about the storage unit/lock.
So I came back to rhe public storage family and was kindly greeted by a receptionist named Shantay hope I'm spelling her name correctly she was down to earth and very helpful I was very irritated this day but she made me laugh a few times I'm kinda happy Extra space storage made me leave from price hike ups smh
Connie was very helpful today when I needed to ask some questions, pay my bill and looked up a few items on my bill. She was friendly, helpful and knowledgeable.
Raised my rent 100% in a year.. most of my delicate stuff is damaged from excessive humidity.. the leaking roof has droopy liners with tape! Covering the rips. Honestly, it's a bad joke.. there's another rental place just next door.. strongly suggest storing elsewhere. I'm definitely moving out soon. I wouldn't ever recommend this location- sad because I've used public storage for years in the past.
Anthony was informative polite and patient
Customer service was great - Anthony
The customer service I got today was good overall.. I was a lil frustrated and Anthony was very patient and understanding. He greeted me with a smile and went over all of my options with me as far as getting a storage locker and the specials that are going on😘😘😘 #Anthony
TJuanda provided excellent customer service and was professional
Public Storage is such a good storage facility it has excellent customer service, there clean, and offers a variety of unit sizes. Abu the Property Manager has been such a treat , Great Service
Abu and Darwin are very nice kind and very helpful
The manager on call Abu fells was very knowledgeable and very customer service oriented will definitely recommend this place for storage
Shante Dose A Wonderful Job @ This Location Here Located In The City Of Allen Park,Michigan Keep The Good Work !!!!!! 👍👍👍👍
I want to share my experience today at public storage . I’m a new customer and I lost my keys and I asked Shante for some assistance. She did hesitate on help of me, She assured me if she located in she will let me know. Soon after Doing her walk around perimeter of the building, she gave me a call let me know she had located my keys. What a great day for me. Thank you Shante for all you do!
Great Job!! Friendly down to earth customer service. Handled my check in quick and efficiently. I would highly recommend this location. Robert did a wonderful Job!!!
Guillermo was very helpful and very considerate , he helped me with my move in, best customer service !!!!
Caroline was amazing thanks for your help
Caroline was so helpful and kind at the Public Storage in Allen Park! So nice on the phone and so helpful in helping me choose the right storage for me! I would highly recommend her! You don’t get great customer service always from places but you definitely do here with Caroline! Thank you!
If I could give less then 1 star I would. They raised the rent not once but twice within a year. Until literally the last day I was there moving out they had no moving carts and several times I came the elevator wasn't working so good luck if your unit is on the second floor. The woman who "works" at the front desk is rude and of no help whatsoever. Not sure why she's even there.
No power when moving in and the power was out 9 months later too...had to move out in the dark
After 2 months they raised the money without telling you that. They don't respect the contract.
Abu helpful and took his time with helping me rent a unit with public storage ..
This place is suspicious, and I wouldn’t recommend there.
I was stolen some documents and keys for my apartment unit, but the manager ignored issue, and the police just wants CCTV video snippet. However, there is no surveillance video camera inside the building, so there is no way to identify who stole something inside the storage if somebody committed identity theft or used lock-pick to breach the locks.
Please avoid that place at all cost.
I think there are some thieves or gangs are living there.
Just drove 40 miles to the location and no one is here
AVOID AT ALL COST!! Don’t be fooled by any review over 1 star for this location. They are dishonest and not accurate. They are meant to inflate their rating to make them look more appealing to unsuspecting renters.
I’m giving one star because I can’t give zero. I reserved a space and they charged my card. A week later, I go to move in to find the space was locked and already rented out.
I’ve called several times, left several messages asking for a call back to get my card credited back for the amount charged. Public storage has no problem taking your money but they have a huge problem giving it back for services not rendered.
Making contact with the location that stole my money has been impossible.
Listen ion give bad reviews unless it’s needed. But they allowed someone else to change our lock nothing was stolen but thank god.
DO NOT RENT from here….
First, the clerk that works behind the counter is really rude and unhelpful. She lied and billed me for the insurance even though I stated I did not need it then refused to take it off my bill. She stated I have to contact the insurance company. I get it!! she makes a commission from selling the insurance but I specifically requested that I did not need it.
Second issue- my unit was broken into and the lock was replaced with another public storage lock. I spoke with the clerk who stated it was impossible and that I had the wrong key. I had her walk back to the unit with me and showed her that this was a different lock and all she did was shrug and walk away. I truly believe she was involved in the theft of some of my belongings just by her demeanor.
Save yourself the aggravation of dealing with this place and just don’t rent there.
Tanisha was very helpful and courteous. She was even able to get my unit rent decreased per month, after I payed my past due amount. I appreciate her help. Thanks a bunch.
They need workers who understand what everything means. Yeah I should have kept up with payments but they need to mentally understand what “up for auction”, and sold are 2 different things. FOR THOSE THAT ARE CONFUSED!
Sooooo my stuff came up missing when they cut my lock off and my payment was late by 2 weeks I had to file a police report so I’d say hellll naw the employees are now fired but they still stole my stufff 💔😭😭😭
Good price and lots of storage space
We used this Public Storage to store everything from our house that we had just sold and when it came time to move everything out, our couch has mold on it and there was evidence of mice in all of our things.
I received the wrong rate and was told I would receive a call from owner to correct it. I have not received a call yet it’s been a month. A discount was added that gave me a higher rate than I asked for I would like a correction and a phone call
This was my first experience ever having to purchase a storage unit while moving, but Ms. Shanté at the front desk, was very helpful, quick, and knew everything she was talking about. Also, she made sure that I got the same size unit for the $1 month sale they have, which was a relief for me of course. She also showed me the size of the unit to make sure that, that was what I wanted to purchase.
Shante she was very professional. More professional than all the other people I dealt with in your company. Your company should be proud to have her on their team.
There was a mixup with my storage unit (my fault), but we were able to speak with Shante who was SO helpful and I thank God for her! She was pleasant and explained everything and got it all worked out! She is a gem and made my Public Storage experience so much better! PS is lucky to have her! Thank you Shante!!
Locked my daughter out and she had paid the rent because she was moving her things out. They just want another months rent out of her. As soon as she told the that she was coming to empty out the unit they Locked and told her they didn't have the key to let her in znd we had rented a truck.
Public storage in a whole has been terrible to deal with but the manger at this location is a liar. I rented a unit online and when I got there they didn’t have the unit I needed so she rented a different unit in another location. She told me the first price I paid would be refunded but when I called to follow up the guy on the phone told me since I “moved in and moved out” even though I only walked in the office it can’t be refunded. If the manger in this branch was honest about the refund I would have gotten the larger unit so I didn’t have to deal with any of this.
Update: So after leaving this review the manager called me and I explained the issue and told me she would look into it and called me back and never did. Now I’m in collections for a storage unit I never had and left 2 voicemails with no return.
Anthony was very helpful and treated me nice.
I was assisted by Anthony, not only was his professionalism outstanding, he also went above and beyond his job duties. I recommend using public storage in Allen Park to all family and friends.
Anthony went above and beyond to help. Tried his best to make sure we got the best service. Just met him today and I’m convinced he could sell me my own car.
Anthony was very professional, timely and supportive! Go to Anthony!
Very nice man working there. Prices are great
Kari was polite and very effecient.
Great people excellent customer service