Public Storage Self-Storage Units at 7800 Fenton Street, Silver Spring, MD
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 5:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 5:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 62/moSmall 5'x5'
$ 62/mo $83Best Price LabelHurry!
5'x10'Online only price$ 79/moSmall 5'x10'
$ 79/mo $106Best Price Label
5'x10'Online only price$ 92/moSmall 5'x10'
$ 92/mo $123Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 101/moMedium 7.5'x10'
$ 101/mo $134Best Price Label1 unit left!
7.5'x10'Online only price$ 118/moMedium 7.5'x10'
$ 118/mo $157Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 148/moMedium 10'x10'
$ 148/mo $197Best Price Label
10'x10'Online only price$ 151/moMedium 10'x10'
$ 151/mo $202Best Price LabelHurry!
- Climate Controlled
10'x15'Online only price$ 211/moLarge 10'x15'
$ 211/mo $281Best Price Label2 units left!
10'x15'Online only price$ 220/moLarge 10'x15'
$ 220/mo $293Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 304/moLarge 10'x20'
$ 304/mo $406Best Price Label1 unit left!
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Silver Spring
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Silver Spring Storage Units Near Route 410, Route 2 and Rock Creek Park
Find convenient storage units in Silver Spring near Route 410 and Route 29.
Storage units are available just down the street from family-friendly Jessup Blair Park and expansive Rock Creek Park. Store everything you need for a day of outdoor fun, including balls and bats, picnic gear, and seasonal clothing in one of our 5x5 storage units.
This location is just steps away from the Silver Spring campus of Montgomery College, making it perfect for students and faculty to store supplies, study materials, instruments, and anything else that makes small space living feel cramped in one of our 5x10 storage units.
Local families who are looking to cut the clutter, as well as anyone who has recently downsized, will love our 10x10 storage units for getting furniture, large boxes, and even appliances out of the way at home. If you need even more space, we also have spacious 10x20 storage units that will fit even the most outsized hauls.
When you're done storing, this location makes it easy to zip down to Washington, DC and check out the nightlife in Adams Morgan, art at the Phillips Collection, or the National Zoo.
This location offers indoor climate controlled storage units and outdoor storage units, so you can be sure you'll find something to fit your needs. Don't stress about your schedule when you use our eRental program, which lets you book a contactless move-in that works for you. Self storage has never been so easy!
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 545)
Arturo was such a great help!!!!!! If you come To this location ask for him. He is so kind and super helpful thank You so much!
Sal and Arturo were extremely professional and helpful! Thank you for your excellenct customer service!
Property manager Arturo was super helpful!!!!
Arturo was very helpful! :)
Rob and Raul are always helpful,these guys go the extra mile when it comes to customer service, definitely recommend
Arturo was super helpful and really nice. He made move in REALLY easy. Highly recommend.
Keena was very helpful today with the questions, I had about the unit size an prices.
Arturo was awesome…excellent customer service :-)
So, ARTURO is so amazing! He helped me figure out a payment plan that worked for me while giving the most EXCELLENT CUSTOMER SERVICE I’ve ever received here! He was so professional and informative, he is the reason I’m going to stay with Public Storage! What a great employee! Thanks, Arturo!
Arturo was kind, patient and knowledgeable. He helped me out a lot.
Arturo is the absolute best at the Fenton Street Public Storage location! He made sure my move out was sooo easy!!!! If he’s there, you’re in luck!!!
Adding to this review to confirm that Public Storage has done nothing to address the smell in the basement level of this facility. I have received not one response from the facility or corporate on actions they plan to take to address it. There is a huge problem on the climate controlled basement level at this Public Storage Facility where I've had a unit since January 2022. A noxious chemical smell permeates the floor and inside my unit. The items I have stored there have now absorbed this stench. I have notified Public Storage through multiple means: the onsite staff person, customer service chat line, corporate-level customer service P.O. box, and regional managers. Not one person has contacted me to follow-up and no action has been taken. I would steer clear of this facility.
I was able to book a space while out of state, thanks to the support of Arturo! He was able to provide a clear answer to all my questions and uncertainties. I definitely recommend reserving a space at this location.
Arturo was help with providing information on the storage units and making sure I understood my options highly recommended thanks arturo see you soon 👌🏽
Arturo was awesome, he provided great customer service. Helped me with all my options.
I would love to say that i really appreciate Arturo’s customer service! he was very professional and helpful with everything. He Showed me around different units and thanks to him i found the perfect one. I definitely recommend this location! :)
Arturo was very helpful today and showed excellent customer service.
Arturo was really nice, he provided some good services and was able to answer all my questions
Rat infested since 1999. The manager is nice, but not recommended. Sonya Armfield
Ben was so incredibly accommodating and helpful. We love you Ben!
Arturo was very helpful with what I needed. He made things quick and easy for me, thank you!
Great customer service and clean property
Arturo was extremely helpful - provided a tour of the facility, explained policies, etc. Very clear and helpful - thanks, Arturo!
Property Manager was very helpful and provided excellent services.
Arturo was very helpful and extremely patient with me during the entire rental process. Thank you!
I am so very grateful to the help, kindness, and professionalism of Arturo. He came to my aid when i was overwhelmed and not paying any mind to my things. Thank you Arturo for your help.
There was excellent customer service at this location
Mr. Arturo was very helpful, he showed me different units within my price range and size. He also showed me how to use the app so I don’t have to get out of my car to open the gate, loving Fenton building so far. I recommend this location.
I can most definitely recommend this storage location because of Arturo. He handled everything with the most highest professionalism energy you can possibly ask for. Customer service is on a thousand !
Vine a hacer unas preguntas como rentar un unit, el seňor Arturo fue muy amable y paciente conmigo. Me explico todo y me gusta la tecnologia que using.
Arturo is really helpful!!! I am so glad to have him help me with securing my unit. I hope his manager sees this not everybody helps nowadays…very valuable to have on your team!
The Property Manager, Arturo Davila, was extremely helpful and extremely professional with the assistance of my units on Fenton Street in Silver Spring, MD.
Came in today, The Property Manager Arturo was very helpful, and knowledgeable about the property and spaces available! Thanks again!
I came today to look at some spaces. I’m moving from Baltimore to Silver Spring and I need to put some of my stuff away, Arturo was really helpful, he showed me from the biggest size to the smallest spaces available and gave me so much useful information as to when I do move down here, everything will be easy peacey
Went in to see a potential unit size and Arturo was very willing to help. Showed me my best options and told me all the benefits of the PS app. Very useful information
I can I today with some basic questions and Mr.Eric was really helpful and clear with all the policies nice and great attitude easy to work with. I would definitely recommend this place to friends and family !! It’s not easy going to a place and meeting people with good attitudes and personality just easy to communicate! Treated me as family and not a just an annoying customer !! Appreciate you ERIC !!
Ben did an Amazing job. I have spoken with him a few times before my signing up today. Seamless and smooth process
Pari was super awesome with customer service helped me with my rent questions!
Ben was easy to communicate with very helpful, patient and informative.. customer service was more than expected. Thank for your professionalism, Would use this storage again and again..
Had a good experience using Public Storage to store my things. Ben was very helpful and professional every step of the way.
This is a very good storage place. I had no issues with the unit, the company, the location, customer service, the staff, etc., even in the times I accessed on foot (no pov- use rental cars). I had one incident where I got locked in after hours in 2021, which was scary, but customer service assisted me and the staff called me the following day and took note to avoid any future similar occurrences. I would use them again in the future, if needed.
Excellent customer service
Thank you Ben and Mike for making my reservation process so easy!
Ben was so helpful- got me in and out as he knew I was pressed for time. Thank u Ben!
The place was well managed from start to finish! We started our contract in the winter with great ease and just ended it . Ben was very helpful and always assessable. We will use this facility if ever in need without a second thought.
Carlos had the best customer service guy ever! Go rent!
I wish I could give this location zero stars. The property manager Ben has a horrible attitude and literally followed me around the public storage watching my every move.
Thank you Ben for helping me great guy .
I’ve visited the Silver Spring location a few times in the last few days, and I’ve been very impressed with Ben the leasing rep there. He has been a great help on all my visits there. Thank s again Ben I hope your management teams appreciates your contribution to the business.
Service was excellent.
I highly recommend this location. I was fortunate to have been assisted by Mike, and am happy with the level of service I received. Not only was Mike patient with my many questions, the check-in process very smooth. Prior to meeting with Mike, I met with Ben the prior week, and he, too, very patiently answered my questions.
Horrible. We have had to change units three times because of MOLD in their so called air conditioned space. The turnover rate of their front office staff is deplorable. I DO NOT RECOMMEND
Very smooth experience! The staff has been very friendly, professional, and attentive.
Ben was a great help! Very friendly and happy to answer any questions. Edit 8/9/2022 The company increased rent with NO NOTICE. I called the customer service line to get the increase waved and the late fee waved(that was caused by having to figure out why my rent was $75 higher). Terrible service that will admit they’re at fault but will not wave their fee’s saying there is nothing they can do. Awful company but what else would you expect.
Ben was super helpful in helping me with a faulty lock and making sure my unit is safe.
Public storage is amazing they made everything quite easy and Mike at the front desk is very patient and helpful
Great customer service! Mike was very helpful. I would recommend this Public Storage facility.
Great customer service. Highly recommended
Great place staff is very hospitable and understanding!! 5 stars
I used two units for years. I even mailed them the unit keys for the National movers. Everything was Seamless
Immediately upon arrival I was met by Ben the customer service representative, and he was very friendly and polite. He made my move extremely fast and easy. I could not have asked for a better experience.
Clean and very good customer service
Ben was amazing! Awesome customer service, he was polite and extremely helpful. He gave me a tour around the property, showed me different units that would best fit my needs, and provided thorough information that left me with little to no questions. The facility itself is well kept. Very clean, brightly lit, and in a convenient location.
Ben was able to accommodate my mother and I with a new space in a short amount of time even after they were closed. Good customer service at this location!
The property manager has been very helpful throughout the whole reserving and moving in process. When my wife needed help getting into unit he didn’t hesitate to offer his help
The best customer service 👌
This place is really nice. Ben, the storage manger is really helpful and kind. Always puts the customer patron first!
For sure, everyone has a "bad day" from time to time. However, when the same person consistently misses the mark regarding public service, someone must bring attention of this to corporate management. For over one year now, I have been doing business at this location. I would like to believe the front office employees and myself would have developed excellent repor by now, unfortunately that is not the case here. I do not desire to write a book about this matter. However, it appears some corporations have assumed the position of "MASTER" while the "PAYING PUBLIC" IS SERVANT... After a hostile encounter, I found it necessary to take an additional dose of blood pressure medication. Every employee is the "FACE" of the business. And, yes, one bad apple can spoil the whole lot... Sincerely
I have had the pleasure of working with Che on a couple of occasions and each time the experience is ALWAYS GREAT!!!!!! She has a wonderful demeanor and presence about herself, always going above and beyond to make sure her customers are well taken care of. Thanks again Che
Great experience. Ben is fantastic and really made me feel like my property was safe. Getting a unit, upgrading a unit, and closing the unit were a breeze.
Very satisfied with the service received and the storage unit!
Very convenient with a friendly staff. Definitely recommend renting from the website
Great service. Ben helped me navigate the storage unit size to fit my needs.
This location has been great for our needs. In particular, Ben provided great customer service even as we were emptying out our unit. We'd definitely consider this location for our future storage needs, especially if Ben is still working there
Can you please give me the property manager's information so that I can make a formal complaint?
The staff here is great. Very helpful quick and informative. Made the process seamless. I'm new to the area and I gained much peace of mind knowing that the staff at this starage location is sharp and attentive.
I was treated very professional by Akena at public storage at The Lockwood dr in Silver Spring, MD she was great. I had some problems with my until. She took care of the situation until it was rectified. I really appreciate all she did for me. Just her kindness and willingness to help keep me as a customer. Thanks agin Akena
I was helped by Che she was wonderful very nice and polite. Very professional I wanted to ask her out to dinner but thought twice about it.lol
Ben has been amazing.. and wonderful and so much patience to help with my storage unit and the payment process.. LOVE THEM
Easy check-in and great customer service
Ben saved the day for Joe I am very happy costumer...Thank you love you!
We are very happy with the size of our storage unit. Ben and his associate each made the time to show me several units during three visits. They were very patient as we worked out our needs. This Public Storage location has a great feature which allows you to park inside (under cover) near the entrance and elevator, which is a real plus when it is raining or snowing.
All public storage close gate access at 9 except this one in silver spring closes at 6pm , we had to stop unloading at 6pm so,.had to pay the company to come back the next day to finish put our stuff in the storage 😀, that's inconvenient and more money they need to get with the program
This was my first time using a storage facility and Ben was incredibly helpful in explaining everything to me and assisting with my move-in. The building is easily accessible and did not have too much traffic coming in and out. My unit was ready for me within minutes of renting online and I am very pleased with the experience! I highly recommend storing here.
Great experience. Moved almost my whole house in in one day with no complaints from management and help wherever they could provide it. Would recommend!
I have been dealing with Silver Public Storage since 2018. The staff has always been knowledgeable, professional and helpful. A great place to do business.
Ben was great he really helped me choose the proper unit excellent customer service . 5 stars
Good location, customer service when available and facility. Only issue would be the hours of operation as they close at 5 or 6 pm most nights. I’m sure there’s a reason most likely for public safety. But it can be an inconvenience at times especially for normal 9-5 workers. Overall a great location!
We needed a storage unit on very short notice. This location was extremely accommodating. Professional, and cooperative. Staff was polite and knowledgeable about the size of unit that we needed based on description of the items we wished to store. Sinply, they were amazing. Thanks for helping me out of really tight spot.
Ben was very accommodating ! Awesome service!
Excellent service! Ben was extremely helpful! Spacious storage space and very pleased
Looking for a place for mom’s stuff. Someone named Sanchez was super nice. I was crying and he didn’t make feel embarrassed. Just helped me understand the options. So helpful!
Ben was so helpful for me on my move in day. It’s friendly and comparative. He did an excellent job of customer service!!
Easy check in, clean site and helpful staff
Ben was very helpful and professional. Made sure we had handtrucks, processed my paperwork quickly, very friendly a mello. Pleasant experience.
Ben was great!
Ben was extremely helpful in my selection of the unit to consider. Made my experience so easy breezy. It was clean and just what I needed.
Ben is a great guy! He absolutely protects your privacy in a very professional manner! Thanks again Ben!
Buenas tardes amigos, este es un buen almacenar ,o guardar tu mudanza ,el personal del Storage es bien servicial y lo atiende en español y buen servicio ,don Luis amable es belingue igualmente doña Juanita le pongo 5 estrellas ,
This is my first time to this company BEN's customer service is outstanding. clean and great location. highly recommend this location.
I’m on a time crunch and a money crunch and I felt I was taken care of very well!
This is my first time making a Google Review, I believe. I had to take time out of my very busy day however, to give kudos to Julia Woodward for being EXTREMELY professional, kind, and super helpful! Julia is absolutely amazing! I'm hoping that Julie is able to be recognized by her supervisors, for the true professional that she is! If that doesn't happen someone just may come along and offer her a job elsewhere. I hope she stays with you guys, especially in the Fenton Street office, which has always had very unprofessional employees, unfortunately. So again- GREAT JOB Julie Woodward!!!
I called this morning talk to Benjamin thinking of moving back to Maryland wanted to get information on a storage unit he was so helpful and kind his customer service was on point love him he was very helpful very helpful Hope he doesn’t go anywhere he’s a great employee
Had a good experience here. I was in a rush and called to reserve a unit 30 minutes before they closed. The check in date for the unit wasn't until the next day but they let us come in a day early. Ben was very helpful. The units are clean and easy to get to.
It was my pleasure to say thanks b/c I had a professional help all the time I will be back any time
I just recently rented a storage unit at this facility and had a wonderful experience with Ben, the property manager at this site. I had a few small issues with my rental at the beginning (not Ben's fault), and he went out of his way to help resolve everything. It was extremely clear that Ben cares about his customers and making sure that they have a good experience at his facility. I cannot recommend him highly enough. As far at the facility goes, I was always able to access one of the covered parking spots and the free use of the moving carts was a huge help. My only wish is that they kept the gates open a bit later into the evening. I would definitely rent from here again if I have any future storage needs.
Great space!!! Ben from public storage has been very helpful. Amazing customer service. Thank you.
Ms. Crystal Gave Excellent Service. Really Nice andHelpful Young Lady.
The manager crystal is awesome an kind she helped me with all my questions an needs
Ben was awesome. Helpful and professional and quick.
Ben was incredibly helpful both timed I’ve been here in the last six months! I’ll miss him!
Very good location. The staff is very helpful, especially Ken. Whenever I call or drop by he always goes the extra mile. I highly recommend.
Great Service. Very informative and helpful ! Thanks Ben !
Would love to have a map of the space since unit numbering is weird. Had to ask for a cart which was readily provided would be nice to have them in a central location. Nice assistant.
Very frustrating location. They never have dollies available for use moving boxes. Manager stated that they don't leave them out over night because one was stolen (okay thats fine). Problem is there are never any dollies available during BUSINESS hours and the manager (who is incredibly polite when actually around) has been nowhere to be seen the last two times I have been to the facility (both visits have been between 10 am and 1pm). *I even waited until the little 'clock' on the office door said he would be back and no one ever came back.... If dollies are not safe from being stolen due to no manager around and no cameras, then why should we feel that our actual belongings are any safer? I have a few more trips to make to this place, if there is an actual employee there next time I go I will update this review.
Ben was great and helped me tremendously while moving in. Happy with the service & my storage unit.
BEN OF PUBLIC STORAGE! I was in such a bind getting my storage unit moved across the country and Ben was so supportive & helpful throughout the process, answering all of my nutty questions. Highly recommend this location.
Ben is awesome. Very helpful and pleasant.
Easy to use facility - instructions were clear.
I've had nothing but issues at this location. I had three units in this facility and I used it for one of my businesses that operated in downtown silver spring before covid. Unfortunately the place has gone downhill (dirty, closes early, rats, mice, and insects) and the management has gotten worse and worse. The manager Ben continues to make up his own hours and harasses customers who need to get into their units. I asked for the district managers information, but was refused the info. I was literally yelled at and screamed at by the manager on several occasions. I eventually moved all my stuff out on Easter Sunday and Monday. I couldn't take the constant unprofessional and inappropriate actions by the on site manager. I have used the tech road and laurel locations without issue, but this one has to be the worst. I have the manager on video screaming and cursing. But I am. It sure who I should report this issue to in the company. They should know who they have in control at this location. They are loosing money everyday. I literally spoke to three people moving out for the same reasons.
Want to thank Ben for his patience and help. God bless you.
Needed storage space at the last minute and this gem was perfect. Thanks Ben for all your help.
Ben was very quick and helpful! 10/10 recommend!
Ben did a fantastic job during my check in to the storage unit.
Property Mgr Ben is super pleasant and helpful!
Ben made the move in process really convenient.He was super understanding and helpful.Thanks Ben!
Amazing customer service. Super friendly and helpful! Thank you so much! Affordable and they have great promotions!
Excellent CUSTOMER SERVICE must give HIM 10STARS
Ben was great. He was very helpful and attentive to my questions.
Ben was very helpful
It Was my first day here and Jessly made my experience quick and easy
Nice office people
Excellent service. Office Manager Ben is really friendly and takes care of customers.
Rented a storage today. Quentin walked me through how to rent on my phone. I did not understand why but we got the job done. I like the old way better. Thanks!
Ben and Quinton are very helpful
Went to public storage last week to buy some moving supplies. They didn’t have everything i needed but i was still able to get the job done. Clinton was the guy who helped us. He was a friendly person. Tried his beat to accommodate for us.
Large corporate chains unfortunately often lose sight of the importance of customer service. Highly recommend American Self Storage over this Public Storage Location. Public Storage would not allow us to access our storage unit after driving two hours across state to drop off items. The employee attempted to contact his District Manager but would not allow us in despite the fact that we had a mattress tied to the top of the car. He was unphased by the fact that we could not drive two hours across multiple highways back to our location and delay this drop-off, especially with the winter storm that will drop at least 5 inches of snow over the next two days. American Self Storage came to the rescue for us. Awesome customer service, extended storage hours, an after-hours hotline for questions or concerns, and it is a locally-owned business. Within 10 minutes of speaking to the rep we were able to access our storage unit and move all of our belongings. Wow!!! Thank you American Self Storage, you gave us an incredible customer service experience after having an awful exchange with the employee at Public Storage. You literally saved the day for us and we greatly appreciate all that you did. I hope this review encourages others to consider using American Self Storage's facilities over Public Storage. Support a local business and have a great customer service experience!
Attentive service, safe, convenient and Ben is a gem!
Thank you Ben for the great costumer service. He was very helpful for all the help during this difficult time
Ben was great very helpful and friendly
Quintin provided me with excellent customer assistance in resolving a bank bill payment issue resulting from delayed mail delivery. Quintin was courteous and provided a positive resolution that helped me any additional fees. I highly recommend this facility as its always clean and easy to access.
Thanks Quentin for your outstanding service.
I got 5 star response from Fenton Street PS when my payment was delayed in the mail. When payment was delivered PS waived late fee and reduced monthly payment which was too high. Thanks PS.
Quinton gives exceptional customer service. On every visit he has been willing to take the time to explain policies I had previously misunderstood. On my third visit after 4 months he even remembered me. Always professional, always puts the customer’s needs first.
Quentin was helpful with my experience and I appreciate the level of service we received.
Great customer service, great location.
I had a Great Experience at this Particular place I’ve been going through a stressful move and they made sure I was In and Out Great Customer service
Thank you so much for the guy that was on duty while I was packing up to leave. You were a life saver. I can't remember your name but you worked on Monday. Thanks again !
Recently came to the Fenton location to acquire about renting a storage unit. Had the pleasure of being assisted by Quentin. Very pleasant person to talk to. He was very helpful providing me the various options that were available. Would definitely recommend this location.
Quentin was a big help with my rental today. Walked me through every step of the way. I really appreciate employees like him. Real good guy!
Quentin has helped me and my mother’s move in so easy. He informed me with everything that I needed to know. I recommend anybody that goes to Public Storage at the Fenton location to ask for Quentin. He will make sure you get everything you need from the right storage space to the right merchandise to help you move in!
Quentin did an awesome job helping me with my storage unit and the customer service was superb.
Mr. Quentin Smothers proved to be an extraordinary help in assisting us to become customers and tenants of Public Storage. Quentin demonstrated a positive spirit, initiative and a highly professional manner. He was warm and welcoming when we came to examine the storage company. My wife and I were impressed with the knowledge and earnest spirit he demonstrated when we first came to visit the site. He instilled a high level of confidence in our storing our cherished possessions. What we really appreciated was that he took the professional initiative to advise and direct us on selecting the most appropriate space. He left us with a strong sense of security. Thank you for having Quentin on your staff.
Quentin was very nice and helpful when I needed packing supplies to move my niece from her college dorm room during the pandemic.
Donna provided excellent customer service support as we booked the place. If you are booking a place electronically in advance, be aware that there may not be anyone at the facility when you arrive (unless you make an appt.) Very nice solution during Covid.
I wanted to leave a review for an associate name Quentin. He was extremely helpful with my process and made sure everything was taken care of before I left. His customer service was impeccable! There should be a lot more associates like him. Thank you!
One of the best service I had received dealing with Public Storage. Great rates as well.
I love this place! The employee Quentin was very helpful and professional. He was able to answer every question that I asked.
I found nice person who did try to explain what the offer is and it looks ok
Quentin is great with customer service I came in to get moving supplies and he was real nice and helped me find everything I needed
Had a problem with our organization unit this morning. Felicia was able to quickly solve our problems, inform us as to possible options and what to expect going forward. We were able to quickly resolve our problems. We appreciate her!
Felisha is so professional and made the process smooth. The unit space was clean and the climate control kept my belongings cool. I recommend this location, all day!!
just moved to the area and Quinton really made my transition a lot easier and took all the hassle out of my day.
Easy sign up online. Relatively easy enter and exit of facility. Only blocks from my home. Only three stars because a storage facility with hundreds of units has ONLY ONE hand cart for moving stuff between car and locker unit. Come on.....makes the experience very poor and the value very low.
SUCH A PLEASANT EXPERIENCE being helped by Cierra. Excellent service hands down. She answered all my questions and all details were made really clear. She helped make the process super easy and FUN even. Cheaper start up price here as well. Choose Public Storage!
Cierra was great !!! Customer service was awesome !!!
This place is super clean and well maintained. My stuff is safe in their hands.
Climate controlled storage
Cierra was the one of the best managers that I’ve run into. She was very pleasant and efficient! She is someone that you’ll love to have help you.
Sydney was so very helpful and professional and she has very excellent customer services skills and also excellent knowledge of the company she is a keeper.
Great customer service! Thanks Cierra!!!! 😄
Cierra was friendly and knowledgable. She explained all the different options that were available. Fantastic customer service!!!! Thanks Cierra!
Cierra was nice and good customer service .
Great customer service! Thanks Cierra 😄
Great so far
Cierra at Public Storage was so helpful and positive about my move. She’s awesome! Thank you for your help and bringing me some positive energy. Quick and efficient!
Great welcome! Respond to all my questions!
Angel was very patient, pleasant and helpful.
Great customer service.
Cierra was knowledgeable and friendly. She was able to answer all of my questions. Great customer service.
Cierra is always so Nice and Helpful and keeps a Smile on her Face every time I go in. Thank You Cierra Great Job. Keep up the Great Work
Cierra Does A Awesome Job
One of the best public storage. Nice customer service.thank for everything.
Felicia was friendly and very helpful!
Sheryl was a great help. I had never used a storage unit before but she answered all my questions and I left feeling comfortable leaving my personal belongings there.
Great service and exceptional customer care and follow up. Highly recommended!
Thank you Sydney for all of your help with my move in.
Stopped in for some information for my move in a couple of months. Sydney was great answering my questions and showing me a couple of units to help me figure out what would work best. Thanks I will see you soon
Thank you so much for answering all of questions Sydney. Awesome customer service!
Sydney helped me a lot in this cold weather thanks a lot Sydney
I stopped by to get some information and I was greeted by Sydney. She had great customer service and gave me all the information I needed!
Thank you Sydney for all of your help today. 😊
The manager, Sydney, is wonderful and Public Storage is lucky to have her! I had an issue with my storage unit fees but when I approached ,Sydney about it, she immediately set to make it right. She is professional, helpful, understanding and so pleasant. She, along with Brad the regional manager, helped to make a stressful situation (not of her making, it must be said) less so. I am so impressed on how she followed up with me to make sure I knew what was happening each step of the way and I truly feel that she has done all she can to make sure I am happy with the outcome! Sydney is amazing and I actually am looking forward to seeing her when I pay my fees next month.
The service was great and the manager Sydney was extremely helpful. I'd definitely recommend them to anyone in need of a storage unit.
Great service. Sydney helped us quickly and answered all questions we had.
Sydney was extremely helpful and made my move in seamless. Excellent service!
Thank you Sydney for helping me understand what I need/needed when I called! Positive attitude and AMAZING costumer service skills! God bless
My experience was great Renaye was knowledgeable and friendly. I didn’t have to ask any questions because she gave me all the information I needed. I would highly recommend this location to anyone in the area.
Sydney was very helpful !! Great costumer service. Thanks for helping and giving amazing info!
Renaye & Sydney are AMAZING!!! their both very understanding, and have gone above and beyond their call of duty on multiple occasions. I really sincerely appreciate all that they've done for me and my family. Thanx girls.
Kassie was amazing in helping us rent a storage unit. I’m really excited to move in!
She was the best with everything that I asked about and a great great help
Renaey is awesome! Went last week to get a unit and she was helpful, knowledgeable, and professional. She walked us through our options and didn't try to upsell us on everything. She told us what we needed and made the process simple. Glad we chose Public Storage.
Sydney is amazing! Please please please stop by and see her!
Great customer service
Thanks for the great service
Franklin has great customer service
Franklin was very thorough and helpful today. He got me set up quick and made the process easy. Highly recommend this location and its customer service.
Sydney had good customer service. I highly recommend her.
Service was great from Sydney
Franklin was very helpful and explained everything in detail. Thanks for great customer service!
Sydney was very helpful and professional. I Used this company because of her excellent customers service and knowledge of the company.
Great service! Franklin had me in and out!
Franklyn was amazing. He explained everything clean and clear. He answered all of my questions. Very professional and I would definitely recommend this place for anyone looking to store items that they have or for moving purposes.
Helpful and very courteous. Renaye was made the whole process easy and quick. Reserve your spot online before you go in though.
Franklin did a great job and everything went by super quick. Highly recommend.
Renaye gave great service . She helped me protect my good . She worked so hard cleaning up. Great space to rent.
Renaye gave very great service she was alot of laughs help move go smoothly
Rename was very helpful and a pleasant surprise....continue the good work
This place is a HUGE RIP-OFF...& THEY NEED TO BE CLOSED DOWN FOREVER....They desreve no STARS👎👎👎👎👎👎👎👎👎👎🎁
Great customer service from Franklin
Jalonda was a pure joy to work with. Her hospitality made a difficult process seem less. Public Storage is truly Bless to have you as a representative. Thanks again for everything 🙏🏼
I am a returning customer and I was very pleased to see Marcie's Smiling face again. She was very kind and helpful.
Marcie was very helpful and answered every question I had. I reccomend this location! amazing customer Service!!
Great customer service with Franklin today!!
Mike made my transition from Mississippi to Maryland seemless! Promote this guy to GM now.
Franklin was great, very professional
Great staff and really appreciate the help thank you Mr.Franklin and I’d definitely recommend this location.
Bought packing supplies here and received great service from Franklin!
Marcus is patient and great ,I really love his services.
Renaye made the rental process from start to finish easy! She offered excellent customer service. The Public Storage facility on Fenton Street is easily clean, secure, easily accessible and conveniently located. Thank you Renaye!
Marcie was amazing!! She was so informative and professional! Thank you for your help!!
I've had the best experience here with Marcie. She was very efficient and helpful during my entire rental process. She answered all my questions and was very patient when I had questions. I also appreciate how clean the place was. I recommend public storage to anyone who needs a safe, reliable place to store their belongings.
Marcie is very professional and knowledgeable. I think she is the best employee that Public Storage in Silver Spring MD has. She is courteous, friendly and is willing to go beyond expectations. Thank you Marcie.
Marcie, was very helpful it was a g reat experience!
Marcie received us with a smile and explained everything in detail to us. I’m very happy we. Hose this storage location!!
I had a great experience using public storage, great customer service!
Marcie down to earth and very helpful give her a raise
Franklin provided excellent service! A++
Staff was exceedingly helpful especially Franklin. Above and beyond the call of duty. Thanks, walter
Great staff appreciate your help Mr Franklin .
Franklin provided excellent service!!
Franklin was very courteous and helpful.
Great customer service with Franklin!
Kiara & Cierra were awesome.
Pricing 90% transparent (lock charge not mentioned on website)
Marcie, Marcie, Marcie: she is thorough, knowledgeable, helpful, professional...need I go on? She gets 5 stars! The facility on the whole has it's shortcomings, i.e. gate malfunctions, number of staff, elevator and stair cleanliness, et cetera, but given that our needs were minimal, it worked for us. The prices are generally competitive provided they are running one of their 'first month free promos.' I hope this helps.
Marcie was very informative and patient while explaining all charges and the process of checking in. Would highly reccomend.
Franklin was awesome!!! Ask for him.
Quick and easy service with Franklin
Very nice location. Great customer service.
Franklin was awesome showing me my unit and taking care of me on check in! Good storage space.
Great customer service. Marcie is always smiling and always makes my rental process a breeze!
Marcie does a great job administering this facility. It is clean and tidy. No problems at all and a good value for the space.
Good customer services
Kiara has a very customer service, friendly and very helpful...
Excellent Service, friendly, informative,professional ...
Marcie gave great customer service and great personality!
Great service and facility, convenient location, would recommend
Marci was super helpful and super nice. She was an absolute joy to work with!
Marcie is very helpful and kind. You know the stress when you move and anything that help less stress is great. I highly recommend to see Marcie if you need storage and she will help you with choosing a store age that fits you.
Very friendly staff. Marcie always with a smile on her face. Very helpful. I reccomend this location!
Franklin is great! Went over all details and quickly!
Franklin was great. Accommodated everything I needed.
This storage well respectful and really nice thank you marcy for taking time out showing my family around love this storage.
Marcie is very helpful and kind. Really knows her property. I highly recommend this location.
Great facility and the team is awesome and will go out of their way to accommodate!! Highly recommend
Marcie is amazing I'm glad she's here
Marcy was very professional and generous to wait a few extra minutes while we were caught in traffic. She was extremely knowledgeable and efficient in helping us select storage suitable to our needs and completing the paperwork. It will be a pleasure doing business with her going forward.
Franklin was very knowledgeable and efficient. He made the process smooth and painless
Franklin was very helpful at the front desk. Opened my unit today.
Staff at this location is very helpful! I have a friend who is moving to the area and i called and spoke to Marcie and she was very helpful and answered all the questions and concerns I had. Reccommed them!
Very good storage place! It was very well kept and clean. Marcy was great and helped me with any questions I had. Highly recommend!
I give public storage five stars because they are a very helpful and clean facility. Especially Marcie, who was very patient and kind to me throughout the entire rental process.
Great Customer Service By Franklin Thank YOu So Much
Marcie was simply marvelous, she showed me around, answered my question, she is simply the best.
The manager is amazing. Great at her job. Helped me and my wife out a ton. Answered all our questions and had a smile on her face the whole time.
Marcy was amazing! Great customer service, very kind, great personality. Made my first time experience with public storage an amazing one. Thank you Marcy
Marcy was very very very sweet, beautiful n awesome
Marcie and Micheal were very nice and knew exactly what I needed. Me being a return customer, I recommend this location!
Very good service here. I would highly recommend using this place for storage there were no problems at all. Everyone seemed to know what they were doing and had ample experience.
Dirty Location.... Saw Mice droppings and many traps 🤦♀️
Great service, a little dirty
Thank you for the great customer service Anthony and Mike!!!
Marcie was very helpful and answered all my questions.
In the past I have used many other storage facility.but this one is the best the worker marcie was very nice and helpful.thanks very much.
It Was My First Time Using A Public Storage & Marcie Was Very Helpful. She Answered My Questions Professionally & She Had Great Customer Service! She Made Things Fast & Easy. I Mosdef Will Recommend This Place To My Friends!
Marcie was very nice and helpful.
Great experience with Mike!
Rate increase after 4 months is way too high. $26 a month INCREASE!!!! I'll have to find another storage facility before end of month.
Thank you Marcie for the enthusiasm and excellent customer service!
Best customer service! Marcie is beyond helpful and so sweet! She goes above and beyond to make you feel valued. Would not go anywhere else for my storage needs!
Marcy was so polite and always in a happy spirit
Marcie was very helpful and knowledgeable. Was looking for easy loading spot got us in one in no time.
Marcie was kind and very aware of her property availability and got us what we wanted in no time.
Jalonda was very patient and excellent helping me today with my rental. Herself and Marcy is a good team.
Called today to see if they had any specials on units and Ms.Jalonda helped me! She was very informative and she also helped me decide which unit was best for me!
Jalonda has been the best Manager at this location so sweet kind and have manners
Anthony was fantastic. Very helpful and professional. Much appreciated.
Kola day was so easy to work with. Got thru process fast.
Today I came as a walk in and Jalonda gave me excellent service job to a tee. She has it down pack.
I had a great experience with Jalonda at Public Storage
Anthony and Jalonda were awesome. I love Public Storage!!!
I just returned from renting a unit at the Takoma Park location. I just wanted to say Marcie was extremely helpful. She answered all my questions to my satisfaction and provided excellent customer service. I'd had a long day but she made the experience quick and pleasant.
Today I had a reservation for this location, but there 5x5 was a little to much so Jalonda the property manager transfer me to the lockwood location she tried everything before I walked out the door she was excellent. Thanks Jalonda for all your help.
I go to make payments from time to time there and Jalonda is just so nice. She is polite and sweet. Go check out Public Storage on Fenton St .
Jalonda didn't let me walk out without renting she kept saying this is the last unit for $1 she was patient and kind and gave excellent service. 5 star customer service
Jalonda was great, she provided perfect customer service, I like storage very clean and fast service
Today I completed my rental with the property manager Jalonda and she gave excellent 5 🌟 service. Well done.
I received excellent service today from Jalonda
Jalonda gave me 5 star service and went over the lease and explained everything well done.
Today Jalonda gave excellent service it was 10 star service but you can only rate 5star. Property clean and office nice and organized. She was patient and kind.
I been at this location for a while I feel special jalonda remember my name when I make my payment. She provides excellent customer service. Thanks jalonda.
Malinda went out of her way and even called in late to pick up her child from daycare to assist me. Very Christianly helpful and gracious. A keeper of an employee for PS.
Marcie provide outstanding customer service and was a joy to work with!
Holland’s was very helpful - great experience!
I’ve been a public Storage Customer for about 7 years. I’m a high strung-high maintenance customer. Over these years I have had some some “not so good” but lots of “really good” experiences specially after Jalonda came on board working with Fred. Even though she and I locked horns on the first day of working together She has proven to work in concert with Fred to make sure that a tight ship is run and a friendly face is always present. I recommend this location of Public Storage. I also recommend that because of this teams professionalism there needs to be proper honor and recognition of such. She is awesome this facility will miss her when she leaves. This facility has been a turn around with her being here and making sure the property is clean and customers are happy.
Today I went in for my reservation and Jalonda the property manager was phenomenal the best customer service. Go check out this public storage you will love her and her beautiful smile and personality.
I was helping a friend move some stuff. Based on what I saw, it's a good place for storing excess stuff that you can't fit in your own home.
Jalonda and Marcy was helpful today with my moveout My experience has been so nice here with the property manager jalonda she completed my rental 2017 and has been respectful and kind since. Thanks jalonda and Fenton team
Jalonda and Marcy provided me with prompt, excellent customer service today.
Thank you Marcie. Wonderful costumer service. So friendly, helpful and excellent communication . Keep it up !!! Additionally the storage is a very good Location .
Jalonda and ,Marcy always greet me and have excellent customer service go check ps on Fenton st with Jalonda
Great service from Miss Jalonda, courteous, friendly, and efficient...keep up the good work!!!
I am always pleased with the property manager Jalonda. She is always friendly and nice and stay on me to pay so I don't go up for Auction.
Marcy was fantastic taking my payment and so happy . Jalonda always greets me and been a help to me since she been here
Marcie was fantastic she earned a 6th star.
Jalonda, did an excellent job.
Jalonda has been the best property manager at this location. Well dressed, always professional and always cleaning.
Today I walked in to get a storage unit. I like how the property was clean and she stood up and greeted me with the biggest smile. Man the property manager Jalonda was so professional, she had know problem walking to more than 1 unit showing me the different sizes. She is well trained and did and outstanding job. Go check out PS on Fenton st.
Clean facility and staff was very helpful.
Jalonda is well trained and professional the greatest manager ive met yet. She gave 5 star service and explained everything for me.
today was marcy first day at this location and she was outstanding and super helpful and great help with the property manager Jalonda. They gave excellent 5star service. check out ps on Fenton St.
Today I made a payment and the property manager Jalonda was professional, friendly, and sweet she was efficient
IT'S A VLRANING AND SECURE BUILDING, BUT EXPENSIVE.
Someone jalonda are good and nice respectful helpful
Today I came to rent at public storage and Jalonda was fast, and professional... I like there team work dorine even offered me merchandise well team go check them out.
Very quick process with Jalonda, things were explained easily. Would recommend.
Today I made a payment and Jalonda made it easy for me and sign me up for monthly billing
I needed a storage space in a pinch and came to Public Storage on Fenton Street South of downtown Silver Spring. The ladies in the office we're really helpful. Jalonda helped me to my unit and made sure I had everything I needed to get moved in that evening. Excellent service!
Jalonda did an amazing job with my rental great customer service
Jalonda did Great & Fast service! Very speedy & accurate.
Jalonada was very helpful and made everything clear, easy and smooth Thank you!
The property manager Jalonda was extremely helpful!!
I ji like the service and the receptionist Jalonda and Dorine were hilarious and very professional.
The process was quick and fast. Jolanda was hands on. Great service.
Everymonth i pay my bill Jalonda is always in a good mood and professional and she has a unique name. Go check out public storage and ask for Jalonda the property manager.
It does the trick, but parking to load leave a lot to be desired.
Dorine was fantastic with her services. She made the process easy and quick.
Jalonda was very helpful with informing me about the storage unit and sign me up very quickly. She made the process very easy.
We had tried to move out of the public storage unit. I had taken all of the items out of my unit. I left the lock they had provided on the door. They didn’t tell me I had to take it off or they would charge me for a month! They were unwilling to work with me at all on this issue.
Jalonda I have to post this so that when people need a public storage They need to know who they need at every public storage units because she is so professional with everything I needed. thank goodness it was pleasant and nice meeting this worker for the first time. My first storage unit.
I just moved into this facility and Dorine was very friendly and very helpful
Friendly and expedient service (jolanda&dorine)
Today I went in looking for a storage unit and the property manager Jalonda did an outstanding job. Go check out public storage on Fenton St
Jalonda was so very helpful and knowledgeable I would recommend public storage to all my friends
Tried to upcharge us when we checked in and the movers were coming the next day. Went next door to Extra Space Storage instead and got a larger unit for less than Public Storage was originally asking for.
Fast, proficient, polite. Great service! Jalonda and Dorine are the best!
I came all the way down from jersey and these wonderful ladies Jalonda and Dorine helped us find parking and made our day easier moving stuff in the storage. Come here they are awesome
Jalonda gave me 5 star service today with my rental today I got a 10×20 and it's drive up I am happy It is convenient. Her coworker dorine was helpful as well. Go check out this Ps. Great customer service.
Today i came and made a payment for my brother and Jalonda and dorine was very professional.
Outstanding customer service from Jalonda and Dorine they always keep the facility clean and bathroom. They are nice and professional
I made a reservation for 70 but jalonda was able to help me find a unit cheaper which was $58 she was helpful and very professional. Go check out Ps ask for jalonda
I've been dealing with this Public Storage location for about 4 months now and it's the best experience I've had when it comes to storage facilities. Every time I come in to pay my monthly payment Im greeted with a smile and good customer service.
I just made a payment at fenton street and every time i come here Jalonda and dorine is friendly
Jalonda is very knowledgable and professional. she is very helpful when it comes to choosing which unit size is best for you. she is well organized and make sure the customer is well aware about public storage policies. I went in to make a payment and she informed me that I did not have to come in to make a payment I could pay online.
My experience has not been satisfactory at all. The onsite staff are to say the least, weird. reminds me of the song by the Eagles, "Hotel California"! I am currently renting a 10X20 space and was paying over $400 per month. As of July, my rent was increased to $480 per month. I have spoken with the district manager and customer service and they have no control over corporate "money makers". I will move out and away from PS before the end of the month! I will not pay this kind of $$ for a dirty rat infested storage unit, with weird onsite people who do not have any training in dealing with the public. Besides, I found several other facilities within a five mile distance of this one (other than PS) with rents starting at $340 per month, exact same conditions and at one site, you could almost eat off the floor it was so clean and dust free. I current have only been there 4 months and all of my things are covered in some type of black soot! EJO
Jalonda is always professional and nice when i go make my payments. Also dorine is nice as well.
The staff Jalonda, Dorine were very friendly and helpful
Jalonda and Dorine are Super! friendly and so helpful turned a bad day into a much better one
This is probably the best PS I've been too. Dorine and Jalonda are super helpful and kind. They got me the right unit and set me up for success. I'm definitely coming back to this location in the future. My next break up is going to be awesome!!! 👌🏾👌🏾👌🏾
Jolonda was a great help!! Searched for the lowest prices.. was a really great help!!
Because Jalonda is very helpful and her customer service is excellent. She answered all my questions with a smile. Thank you
Excellent Customer Service from both Jalonda and Dorine. Please, use this location when in need within the Silver Spring area.
Very quick, efficient check in by Jalonda. Saved money on smaller unit.
MR. Michael Saxton Is a great helper and quick with the process. This my second time coming to this storage cause it's clean and great staff. Thank you
Dorine was so helpful and nice as well as Jalonda they were so nice and this was the best experience I had coming here today and been here 8 years on and off
Quality service, professionalism, and attention to detail are what make a great business and this is exactly what I received. Like anyone, I want my personal effects to be well protected and preserved while in storage. I feel comfortable knowing that I don't have to worry about my things while stored here. Many thanks to Dorine and Jalonda for making this a pleasant experience and a seamless transaction.
Customer Service es muy bien! Jalonda and Dorine
The professional staff that introduced me to the facility was courteous, very sensitive to my needs as far as size and was very helpful not only with information regarding your facility but was very helpful in recommending some of the vendors for other needs ... I would recommend them for not only in a job but for any task I'm not sure of their names but I think it was Jalonda (the property manager) and her assistant was Dorine .. A "great " experience.. Completely Satisfied
Jalonda did an excellent job with the rental process. I like how the facility was clean.
Jalonda was awesome showing me the Unit I wanted. Great customer service. Go check out public storage and ask for Jalonda
Jalonda had great customer service did a outstanding job with my rental and Kevin was nice also
I came in to get a storage unit and crystal and Jalonda was polite. Jalonda did a outstanding job showing me my unit and explaining the lease to me she answered my questions
Kelley and Jalonda were awesome. Outstanding customer service and very friendly and knowledgeable.
I came in earlier I purchase some boxes a young lady named Kelley gave me excellent costumer service look forward to renting there soon
Kelley personality was amazing. if i can do the rental process all over again i would. I hope everyone that looks for storage will go to fenton st and ask for Kelley
Kelley did an excellent job renting the unit to me. I will tell everybody about her service and public storage is where you need to storage.
Fairly simple transaction. Desiree answered all my inquiries honestly, and professionally. I was in and out, with the unit that I needed- well satisfied within 20 minutes.
Make sure you get a center unit or you'll have to deal with mold. Our basement (temperature controlled) unit shared a wall with the perimeter of the building. After 5 months of storage, mold had gotten to most of our furniture and boxes. While the insurance claim was easy (taking lots of pictures helps), we weren't reimbursed anywhere near what we had spent on the items in the first place. The staff at Public Storage were professional and friendly. The issue is the lack of maintenance of the building.
Very pleasent and took time to explain and give details about my rental. Thank you Desiree!
Bronte was extremely professional. She made the experience swift and easy.
My experience at this store was amazing. The staff Bronté and laShawn were both very professional and courteous. I recommend this store to anyone who is in need of storage. FIVE STARS !!!!
The young ladies here are phenomenal. They were very professional and extremely helpful. I don't know their names, but hopefully you'll be blessed enough to have them assist you... thank you ladies for the top notch help
I first met with Lashawn and let me just tell you she was a blessing. I mean I have been a rough few days and her customer service and professionalism just made my heart Smile. The other young lady their was also pleasant. Great service
Lashawn is a great help here! She's always willing to either answer questions relating to my storage unit or telling me about the benefits of storing at the Fenton Street public storage!!!
I've rented at this property for years and the best thing about it hands down is its staff the guys are gone but Lashawn kindness and professionalism makes it hard to miss them
My transition on my move today was very nice only because Lashawn, was very professional an kind.
LaShawn and team provided courteous, professional service. Facility was great and looks to be well managed. No hidden fees.
Lashawn has great customer she has helped me when i had financial situation with respect
Lashawn had great customer service, she made my property feel secure
Derrell gave us an excellent customer service exeripence.
Derrell and his coworker showed amazing customer service skills!!
Lashawn, very helpful
Les recomiendo que vengan a este storage, el personal es a todo dar son muy amables y lo aoenden muy bien.. y buscan la forma de darle el mejor precio que le conbiene a uno se los ricomiendo
Lashawn, Has been helpful from the get go and cooperative to answer any of my questions with smile.
I have been a customer at public storage for the pass 3 years, and my experience there has been nothing, but the best base on the dedicated intereste that I have received from the manager that is incharge. Mr Damion White has been nothing, but professional, and seems to possess the right attributes to make the Custers feel right at home. He's always attentive to whatever my needs are as a customer, and always go out of his way mean while staying inline with job policy. I think the love for what he does goes beyond his work. He's a guy with a ver big heart, and I personally think that's what makes his job so easy. He has proven to me as a customer for the pass three years that he's a very honest, and genuine person, and I applaud him for that.
I currently had to change storage facilities and I want to say that my experience at this location has been tremendous. Damien and Darell have been very helpful and available in my transition. The service has been great and I want to Thank you all for what you. Thank you for giving me a great first experience!!! Happy New Year 2016 😃
Needed space immediately and Damien made sure I had a clean, safe space. Also very helpful to movers on getting in and out with no problems. Less expensive than newer facility nearby.
I rented storage today the person help me very professional and good customer service.also price is responsible.
Damion gave me the best customer service!!!! They were busy for a Saturday morning but I was in and out in no time!!
I recently rented a unit at public stotage fenton street and the manager Damion was very helpful and freindly in assisting me in finding the perfect unit. I would reccomend this location because its very secure and the customer service is great.
Rented today and Derell and Damion were very helpful
I had a wonderful experience at Fenton street location. Damion was very helpful and knowledgeable in finding me the right size unit. I would recommend this location because of its great customer service.
Damion was great to work with. Wonderful and easy! When storage a necessity the way to go
I initially chose Public Storage at Fenton Street because of its central location and reasonable rates. It was the exceptional customer service, however, that conclusively won my loyalty, in particular Derrell Johnson and Damion Whyte who went out of their way to make my experience at Public Storage wonderful. Friendly, fast to respond to and work with a client's individual circumstances, the staff here offer top-notch service.
Rented a unit here twice and both times Damion provided excellent customer service. The facility is clean and well-maintained and run in a very professional manner. I would definitely recommend this storage place to other customers.
Darrell and Damion was extremely helpful and nice. They answered and addressed all my questions promptly. Overall, Great customer service experience :)
Facility was very clean, customer service was great and they were very patient with my needs. I'm glad that making this my choice to store my items was a smooth transition.
The service was quick and efficient and Damion was friendly and knowledgable! I will def be coming back for my next move!
Damion and derrell gave exceptional customer service skills. The property is well managed and secure and safe. I would recommend this facility for good customer service.
Damion and Derrell at Fenton street, public storage were very helpful and Profesional in helping me find the right size unit at the perfect rate. They even went as far as looking at other location that suit my needs.
I came in to get help forwith my package and Damion and Derrell were fantastic in their service and I will recommend customers to look for them when they are Fenton. Location 100%. The service today was excellent. ....
I appreciated their transparency on rates and billing. Damion (Property Mgr) was very knowledgeable and helped me get the best unit for my use, at the best rate.
Clean, spacious and great service. Thanks!
Damion at the Fenton Street location provides stellar customer service! He handles customer service situations well and understands the latitude to ensure customer satisfaction. He always has a positive demeanor and ensures that the customer leaves with any issues resolved. On one of my visits to Public Storage, I was moving a few things from my unit to my car and could not manage the load. Damion took it upon himself to assist me with lifting and loading my things; which he did with a cheerful and willing attitude. Customer service like that is what keeps a customer coming back. A company is only as good as its employees and Damion is a prime of example of why Public Storage is favorable among most. Tanya M
Damion and Derrell displayed outstanding costumer's service and a warm welcome to me and my friends. They were very insightful, respectful, and efficient in helping me find an appropriate storage unit. I recommend their services.
This property is best! Derrell was excellrnt in helping me find a decent storage at a great rate. Also the daily lock checks they do keep my belongings safe. A clean well kept facility with great staff. Would rent here again.
Damion and Derrell are very helpful and accommodating. They made my experience at Public Storage Fenton St. a great one.
Damion and Derrell were amazing! I had to quickly move-out of the District for a job out-of-state, and they were so accommodating. Helpful, polite, and professional, these men were understanding of my situation and gave me a good rate for the large unit that I needed. I highly recommend using this storage facility if you will be storing in the DMV area!
This a good public storage facility in a clean and safe location. The facility manager, Damion, was very helpful and professional with a move of items from a smaller to a larger storage unit. Recommend highly.
Great service. Derrell and Damion provided great customer service. They were both ate extremely helpful. The facility was clean and well kept. They do a great job at making the facility friendly and welcoming. I recommend this public storage .
Derrell always is always available to property very clean. Well sine.
My first visit here to obtain a storage unit was great. Damien and his colleague has excellent customer service and professionalism. The 1st of the month when my payment is due I always get positive vibes and wonderful smiles from the staff. This is an awesome property.
This was the first time I've ever needed a storage unit. Damion was extremely helpful and patient. He helped me choose the right size unit needed and informed me of the specials they're currently running.
The staff at this location, Damion, and Derrell, went beyond the call of duty to ensure I was perfectly accommodated with kind words, illuminating smiles, and even extended a helpful hand with clearing out my unit. They are the reason I chose this location. I could have used a storage place across the street from my residence but the warm and genuine welcome from this team is why I chose this location a number of blocks from my house. Thanks Public Storage team!
Damion and Derrell were great! Damion helped me get the best unit for my needs. Derrell was very helpful and made sure I had a cart to help make my storage experience easy and efficient! I would definitely use this place again!
Damn and Derrell helped a lot. Good service.
This public storage location has been the best so far. I've had previous experience with prior units but none helped me like Damion and Derrell did. They're such team players, had me in with a unit in no time. Even waited for me after running late! I'm highly satisfied with their work and HELP :)
Damion & Derrell are very nice and always there when I need them. Great job guys, keep up the great customer service.
Jules helped me when I moved in, Derrell helped me when I moved out, and Damion was available for questions whenever anything came up. They made this experience easy and as stress-free as moving can be!
Damien and derrell are amazing. great customer service. they were very helpful and a delight to deal with. highly recommended! !!!!
The guys are great. Very professional, very knowledgeable, answered all questions, took care of me to the max.
Damon and derrell where very helpfull. They helped me find the perfect size unit at a reasonable price. They even went the extra mile to provide protective wraps for my belongings. I would definitely recommend this location.
Derrell was a lot of help yesterday. I couldn't determine what size box to get to pack clothes for sending to family overseas. He not only helped me find the boxes but also made me aware of deals they have at Public Storage. If I ever should need a storage bin in the future I most definitely would like to rent from him!! Thanks Derrell
Damion and Derrell were very helpful today!
they helped us out today!
Damion and Derrell make a great team! They were very helpful with the process to obtain a storage unit. Seamless! Thanks again guys!
I am not a very knowledgeable Tech person but I do know enough to depend on Google. I depend on Google for everything that I am searching for. so, thank you Google.
I recently rented a unit here, which was very easy and quick thanks to the friendly and helpful staff. The location is very convenient for Downtown Silver Spring. I highly recommend!
Damion is the best! He walked me through everything and offered me protective gear for my television. I love customer service driven people.
My experience with Public Storage, is simply awesome. I spoke with a very pleasant young man, whose name is Damion. He was able to advise me on the most appropriate storage specification, based on the items I have. His level of professionalism is remarkable. The general surrounding of the facility is well kept. I recommend Public Storage at Fenton Street, Silver Spring, to any individual who requires superb service at a competitive cost.
Damion is the representative that assisted me with all of my storage concerns. He is very professional, patient and attentive to any questions or concerns. I received fast and courteous service. I have lived in several cities and I have never felt this secure with storing my personal belongings as I do now at the Fenton St location due to his service. Thank you.
I have been with the Fenton street public storage location for over ten years for my business needs. They have always been very courteous and helpful. Whenever I have any problems or concerns Damion is always ready to help. I would recommend this location.
Most of my interactions at this location over the last couple of months (as I was moving in and out of storage) has been with Damion. He has always been professional, helpful, courteous, and gone out of his way to make a stressful time a bit less stressful. I recommend this facility, and wanted to particularly highlight Damion's assistance, as it was outstanding (in this era when many other companies don't seem to care about customer service). Corinne
Danion helped me find the right unit at the right price and did so with grace and courtesy during an insanely busy time. If there were 6 stars to give he'd get them all !
Jules and Mark were great!
It was easy and seamless, Jules was extremely helpful. It made moving so much easier.
UPDATE: Damion is the man! When I came to move my things out of storage, I brought with me some not so great movers. At every turn they were trying to tell me that my items would not fit and that I would need to purchase another POD for $1000! Without missing a beat Damion asked if he could be of assistance and suggested ways to move the furniture around-sure enough everything fit, with ease. If it hadn't been for him, I would have lost a great deal of money that day. It really is true, you get what you pay for. And, Damion's customer service was worth every penny. I highly recommend this location. Damion provided exceptional customer service. At every step he was helpful and resourceful. I definitely made the right choice with Public Storage!
Very friendly staff. They made sure I knew all the details in a very timely and efficient manner without treating me as if I knew nothing, which is something I really appreciate. The storage space is adequate and exactly what I expected. Thanks guys.
Great customer service, Jules was terrific and helped me out a lot!!
Damion and Jules Helped us in 30 min or less for a very reasonable price! I was so amazed I will definitely refer my friends here they did a great job, 5 stars! Highly recommended.
Stephen gave me excellent customer service I recommend this property to everyone
Damion's customer service makes the place a great experience. He is straight forward, always willing to help and professional.
After only being at Public Storage for less than a month, my unit was broken into and majority of my valuable items were taken. The actual storage does not do anything about it, which is why you have to get the insurance provided by the company. I ended up moving out after my first month was over. I was also told that this wasn't the first break-in. The storage only has camera at the entrance and exit. No cameras on the stairs and on each floor. I would not recommend this storage unit.
Great and Informative service by Damion and Ben!
I'm storing my entire 6,000+ sq. ft. of home furnishing until my new home is renovated. I felt completely overwhelm until I met Damion at Public Storage in Silver Spring, MD on Fenton Street. Damion help me get organized, he walked me through the move in process step by step, his professional and courtesy demeanor made my move a great experience. Thank you Damion and Public Storage!
Awesome customer service by Jevaeda👌👍
Damion was great. We had picked out a unit size before arriving, but he helped us find a unit that fit better to our needs, and everything worked out great!
Damion has been nothing but professional toward me and my family. He has also gone out of his way to make sure our services at public storage has been nothing but outstanding. The Pressey Family wanted to let someone know that his work with patrons is outstanding. This we have witnessed with ourselves or other individuals. Thanks alot, Andre.
I was assisted by Jevaeda, and I found her very helpful and friendly. She answered all my questions and made the check in process quick and easy. I appreciated how she made a note in my file to cancel my storage rent after one month since I only needed to occupy my unit for a short period of time while in the transition process of moving. She was understanding and did not pressure me to keep my unit for longer than I needed to. She also provided me tips with how to make vacating my unit easy. This is a great property, they provide a wonderful value, and I like that my storage unit is in close proximity to my new apartment. If I have a need to use a storage unit in the future I will definitely come back to this location.
I hate everything associated with moving! That said, its very comforting when the process goes smoother than expected. Damion Whyte of Public Storage was tremendous. He explained the process from top to bottom including selecting the proper storage unit for my diffilcult move. I would have givin 5 stars if I could have secured a storage unit on the 1st floor. That, of course, was not the fault of the property manager. They just happened to be booked solid. Thanks again.
Been storing at this facility since 2005. Damion best manager, up to date. Whenever i have questions or concerns, he is professional and gracious. Damion has gone out of his way several times to resolve an issue for me that included looping in the district manager, ben wolfson,equally gracious and professional, who had the authority to make everything work out in my favor. Highly recommended.
This is straight up highway robbery. They charge me $216 for a 10' x 10' unit and the very next time I was in the office a lady came to ask for a 10' x 10' they told her $156 for the units on the same floor and very close to one another. I also was travelling outside of the country and I couldn't come back on time to make the payment and made one as soon as I came back but I found out that they assessed some late fees, county/state fee and others that are more than what my contract said. For example my insurance in the contract says $7 they have been charging me $9, the lien fee says $47 they charged me $49 and so on and so forth. I think it's a get rich quick scheme; I wouldn't recommend Public Storage
Service is perfect 100% very friendly and helpful
Today I cleaned out my storage area and Damion was on duty. His customer service was excellent and his assistance in me accomplishing my dreaded task made it go faster than I had anticipated. In a day when most workers give the perception of you bothering them Damion was quite the opposite. My mother was also impressed with his customer service. Persons of Damion's quality need to be commended and thanked often for such an experience. Should I need to rent space again I will definitely return because of Damion.
We moved temporarily out of country for 3 months and wanted to store our household items in a safe and secure place. While looking up in the internet we came across this Public Storage in Fenton Street as we were located in the area. True to the reviews, Damion was wonderful. He was very diligent and honest from the moment we met him. He took his time to explain the procedures, patiently answered all our questions and showed around the place. The unit was clean and well lit. Thanks very much Damion and thanks to Public Storage for having an amazing staff like him. Highly recommended....
WOW*** What professionalism*** The manager *Damion* I moved to Maryland from San Antonio, TX. and I made my reservations on-line. Not only did Damion call to me confirm my reservations but he greeted/welcomed me at the service desk and he informed me that he was expecting me. He truly put me at ease and because I am an older person he took out the extra time to make sure that I would fully understand the processs and he did not rush me out. He gave me the time and attention that I needed, Damion is truly a professional and an asset to Public Storage Company. Thank you Damion for helping me to receive a TERRIFIC EXPERICENCE with my move and Public Storage in Sliver Springs, MD. Keep up the Outstanding Service*** Respectfully Submitted *** Mr. Grossley***
Public Storage Fenton Street has been awesome! I've been using their services for about 2 years and their customer service team has been the BEST especially Hawa!!!!!!
Damion was helpful and professional, both on the phone and in person. Just stored my items, but the facility appears secure, clean and well attended.
I've been renting from this location for more than three years and it is exactly what I needed. I never had any security issues and the location is perfect. If you want excellent service and professionalism, ask for Damion. He helped me find the right unit size at the right price. He is very professional and attentive to all details. I highly recommend Damion and this location.
Jevaeda, our representative, was very courteous and organized and did a nice job of explaining the paperwork. I don't have much experience with storage units, but the facility is as expected.
So I'm in the market for a new home and as luck would have it my current home sold a lot faster than anticipated. I've used Public Storage in the past and could think of no better storage company to take care of my personal items until my new home is ready for move in. I had an A+ experience with Damion at the Fenton St. location in Downtown Silver Spring. First, I was greeted by a warm front office which was very tidy and in order. I just hate dysfunction or drab surroundings. Damion was every bit the professional who valued my time and budget. These are key points for me in every business transaction I do. I really enjoy doing business with Public Storage and would ABSOLUTELY use them again in the future.
I'm in the process of moving and I needed a place to store my things, so I came to Public Storage. The first day I came in I met with a gentlemen by the name of Damion; he was very professional and polite. His customer service was WONDERFUL and I was delighted by his assistance in helping me pick the perfect storage space. He was in the best spirits and I truly appreciated all his help. He gave me all the details, on security, my access code to enter my storage, hours of operation, etc. He was perfect in every way and I'm glad I choose Public Storage as my move in location. :-)
Great service at a great price. It has a convenient location to me. Damion was very professional and gave me courteous, first class service.
Thank you Damion and Fromeie,you were polite and professional. All of our concerns were meet. I would recommend Public Storage on Fenton St.
When we arrived we were met by Damion ,he was very Friendly and Helpful and showed us the Storage space we need .After booking a Storage unit we have made many trips and we have seen Damion and he continues to be a Friendly Guy .
When I arrived to rent my space, Damion greeting was warm and professional. He took the necessary time to help me complete my on-line application. He help me access my needs, trying to keep from renting more space than necessary. Damion gave very good detail information relateing to security, hours of operations, location of elevators etc. We went on several floors, looking at units making sure I was comfortable with the unit before I makde a selection. Knowing that I am a senior, he told me to feel free to ask for help if needed when I put items in my unit. I greatly appreciate the service he rendered.
Damion was professional and very helpful through the application process. The location for Public Storage is also a convenience as it runs along the Metro F4 and Ride On 17 bus routes. I would definitely recommend this place to others.
Damion was very helpful, but quick and to the point. He didn't try to oversell anything and was very clear and efficient. As long as my stuff is still there when I go to get it, I'm happy.
Both Damion and Godwin were most helpful. They were managing several customers and were both efficient, friendly and thorough. I am very glad to have chosen this facility for our storage needs.
Damion was ready for my appointment the moment I walked in the door and immediately gave me a tour of the storage facility, an explanation of the security and hours, and showed me how to get into my storage unit. He took some time to discuss what sorts of items I would need to store and any suggestions that he had to ensure that my stuff would stay safe from any damage. Lastly, and most impressively, he called me within 24 hours of me making the online reservation for a unit to let me know that he had a lower rate available. If his customer service skills are any hint to the quality of the facility in general, I know that my items will be safely and securely stored.
Good storage facility and very easy to use. Damion was helpful and professional.