Public Storage Self-Storage Units at 11333 Owings Mills Blvd, Owings Mills, MD

Stephanie's customer service and professionalism is second to none.

Stephanie, customer service skills is second to none. Highly professional ,need to be commended and recommended. Thank you.

Stephanie was so helpful and made the process quick and easy!!

When I called to get a quote Stephanie helped me. When I came in the next day she helped me get the right unit for what I needed it for. I didn't tell her me name she remembered me from the talk on phone the day before. She made the process very easy. Thank you so much Stephanie.

This was our first experience with a storage facility, and Stephanie made the process wonderful!! She is so knowledgeable, and answered every one of our many questions in detail, and with the utmost professionalism and a most positive and friendly attitude. She and her colleague were both a pleasure to work with.

Stephanie the on site manager is very professional, helpful and very knowledgeable and friendly doing a very job a asset to Public Storage team.

Good place excellent service.

The staff here explain all policies clearly. They are highly professional and I admire that so much! First time using storage. Thank you for making my first experience worthwhile!

This location was the best so far; even though I just needed a unit for a short period time the location and customer service was just amazing!

Stephanie was a big help and very kind.

I went in for a reservation and the Manager Stephanie was incredibly nice and helpful with looking for a unit that suited my bulk of Treasures l

Stephanie is such a great help. Very informative and respectful. Has a great positive attitude and wonderful customer service. Answered any & all of my questions.

Stephanie was very helpful and friendly and helped me with everything that I needed help with.

Stephanie, the current onsite manager, is most helpful-spirited, plus knows company policies well. She's attentive to what specific tenants wish to know about our options, & she's clear about what basics every tenant needs to know. Stephanie works hard to maintain the property, as well as being cheerful & interested in why each customer has walked into the office. This particular location is highly unusual, being a park-like setting, with numerous drive-up units spread over a broad area, rather than the typical single building full of storage units.

Placing all of my personal belongings of value that are dear to me in an unfamiliar place, I was devastating experiences. But because of the warm & friendly service I received upon entering this Storage facility, and the assurance of the safety of my property from the staff, Mr. Nelson. I feel very at ease, and he has help made this very difficult experience I’m going through a comforting and Pleasant transition. I Thank him dearly!

It's a very clean location

A Stellar Storage Experience! When it comes to finding a reliable storage solution, Public Storage shines above the rest. The property manager, Stephanie, is a true gem who goes above and beyond to ensure a clean, safe, and secure facility. Stephanie's exceptional management skills make the storage experience exceptional. From the moment we arrived, she greeted us with a warm smile and provided personalized assistance. Her professionalism, knowledge, and genuine care for customers set her apart. The cleanliness of the facility is outstanding. Stephanie and her team take great pride in maintaining a spotless and organized environment. It's refreshing to store our belongings in a well-kept and welcoming space. Safety and security are paramount at Public Storage. With secure access codes and 24/7 surveillance, we feel confident that our belongings are protected. The peace of mind this brings is invaluable. Stephanie's dedication to exceptional customer service is commendable. She listens attentively to our needs and offers tailored solutions. Her friendly demeanor creates a welcoming environment, making the entire process stress-free. Public Storage, with Stephanie at the helm, provides a reliable and exceptional storage experience. The facility's cleanliness, safety measures, and Stephanie's outstanding customer service make it the top choice for anyone in need of secure storage solutions.

THIS PLACE IS THE BEST!!!!! Especially Mrs Tiffany in the office she is always available to help and is extremely knowledgeable about everything. Would recommend 10/10

Top notch facility and service. 👍

She was friendly and welcoming. Great are you need a full time maintenance man

Stephanie is kind, caring, professional and she made my experience with my move in easy and comfortable! We need more professionals in the industry like her! Keep up the good customer service it’s really appreciated! ❤️❤️❤️

Stephanie was awesome!! Storage space was great for what we needed.

just moved out , had a great experience with my unit and management Stephanie was always extremely helpful

Had an awesome experience at this facility. Stephanie was awesome, friendly & super helpful! Would highly recommend.

Manager was very helpful and made sure all of my needs were meet before leaving.

Stephanie was an amazing help! I came in to see if I could switch to a bigger unit and she was on it! She made it an easy process and made sure I was satisfied! Stephanie was very nice and made things easy!

Stephanie is courteous, friendly and effective. She is helpful in additional ways that add value to Public Storage. Thank you Stephanie.

Stephanie was the best! She was patient, considerate and helpful. The company needs more employees like her!

Stephanie was very pleasant and very helpful and effective in both getting my unit setup as well as solving a couple minor issues that arose.

Elliott was very kind & professional. This is my first time renting a storage unit & he made everything very easy! Also, a big thank you to Stephanie for being so kind & helpful! You have a loyal customer😊

Great location, place to store items. Nice and pleasant employees here. Have been with them for over a year and I like the place.

Stephanie is always a good help!!

I called public storage today and from the minute India answered the phone she was patient and professional. I came into the office and she quickly showed me both units today. She answered all of my questions! And I was able to purchase a unit. Honestly , I’m so indecisive and had it not been for India I might’ve still been left with questions or unsure about things but she is amazing! I know this is a long review but this is the best customer service I’ve experienced in a long time better yet the best customer services ever. She’s also great at multi tasking. She quickly helped another customer and got right back to me. I could go on and on but really Public Storage, India is a gem.

Stephanie and Ken were amazing and my unit was very clean

My mom has had a space here for a while and the service is always A1. The new manager Stephanie is super polite and addresses whatever concerns we may have which isn’t much.

I went in on Sunday. The staff was very welcoming and attentive.

Great service from both ladies

Very friendly and knowledgeable.

Ok heat me out....the most recent manager is this places saving grace. Working with her is always a pleasure

Love it and the service received by Mr. Trevor Jones!!! 😊👏

Bria was absolutely amazing and helped me resolve all my issues that were lingering for months.

I have totally changed my mind about this place. It is not a good place to rent a storage Space from before i've rented from a Storage place called easy store in dundalk 2years and the price never changed This place changes prices on you every few months. If you are on a fixed income it is definitely not a good place to rent from because they will keep changing the price It's not affordable any longer and right now I just don't have anyone who could move my stuff so I'm forced to pay the high price until I. Get someone because I am handicapped and do not drive. Your best bet is to find somewhere else to store your belongings. Stay away from this place

This place robs you blind. Charge late fees for no reason. Got my stuff out of there and they still charge me for the month of January when my stuff was already out and sent it to collections. They will not work with you Extra Space Storage is way way better do not get stuck with this place they keep raising the price

Comienzas con un precio y a los 3 meses te suben 20 dólares. Son una estafa

Loved this place. Great customer service from Bria. She was so welcoming and understanding !

Elliot was wonderful to work with. He was very patient in showing me the available units and in working through some reservation confusion. Bria was also very helpful in that regard too. The unit and entire facility appeared very clean. Definitely a great renting registration experience!

Bria & Eliot were extremely helpful! They helped make sure I got everything I needed and kept my rate low and competitive! Great people! Great company!

Bria was very professional and helpful during my reservation process. Also displayed knowledge of there job.

Good dayI've had an issue with the public storage for a few months now. I recently moved to the Owings Mills facility.The manager Solved all problems I had she was wonderful I look forward to her moving up within that company.

As a fellow local business owner, Bria provided stellar customer service 👌🏽! #ThankYou

Elliot was amazing, great customer service

Very friendly and helpful.

When I entered public storage, I was greeted by a young lady by the name Bria and her customer service was above and beyond. I accomplished everything I intended to thanks to her. Thanks again Bria!

Five stars because Bria has excellent customer service skills and she was very pleasant

The customer service at this facility is great. Bria was pleasant and knowledgeable and very patient. The facility is super clean and I received the best rate on a 10× 10 unit. I will recommend this facility and Bria with her pleasantries and knowledge. customer service is shown at this facility and Ms. Bria gave it.

5 stars because of Bria' consistent excellent customer service skills.

Bria offer exceptional customer service! She guided me through my first storage and made everything great! The 5x5 storage was perfect for holding my was items until my apartment is ready! Couple bar stool , art work, end tables..etc.

The property managers are great at this location(not sure if they are still there or not)..but rent goes up often and it be over 50 dollars each time. I'm looking to relocate!!!

The young lady that works there Bria was very nice, was very informative about the storage units and had very good customer service skills. I would refer this public storage to all of my friends and family.

I stored my clothes, accessories and kitchen items here for several months while i was out of town. I expected things to smell a bit due to closed space. But i was surprised that it was all so good and was exactly how I left. This place is super clean 🙂 highly recommend

Bria was very attentive not only to me but to the customer before me she has excellent customer service I hope she is around for a long time

The customer service lady Bria was so nice and helpful she answered all the questions I had. The storage space was clean and what I expected I would really recommend this facility if you need it.