Public Storage Self-Storage Units at 5423 Butler Road, Bethesda, MD

Isata and Rickeda are helpful and property is well taken care of

I have had a space there for awhile. Climate control is not really controlled-hot in the summer and cool in the winter. Floors are dirty for months. Front desk is often unmanned even during Saturday prime time. Rent consistently goes up. Bathroom is always broken. They will also put their public storage stickers on your personal locks- outright attempt at theft. Never enough carts. Relatively safe area so good enough to put up with bad management until the rent gets too high and makes moving your belongings to another place beneficial. One of the front doors is usually left open so not as secure as you’d think.

I’ve been using this Public Storage location for a little while. I always had a great relationship with the previous managers, but the new management is very rude, disrespectful, and not professional at all

Had a reservation to move in to storage unit (during office hours), but no one was onsite. The doors were locked/office empty/no carts available. Customer service by phone was unable to complete our reservation, and had me go through the process on my phone, however they still charged a $30 admin move-in fee? Once inside the elevator would not function to bring us back downstairs. The intercom button for assistance was also not working, nor did anyone answer or return our call to the property manager that customer service told us to call. If we had any other option for today I would pick a different company. They have made the stressful situation of moving even more stressful, and cost us additional money due to delays returning the moving truck due to delays accessing the unit and getting down from the elevator. Absolutely horrible experience. Would strongly recommend going with one of the other nearby companies despite the higher cost.

Ms Rickeda is amazing!!!! She helped me with what I needed...excellent customer service.

Rickeda is supper helpful. Will recommend

The elevators stopped working last Saturday so you can't access your storage unit on the upper levels. Every day it takes a while to get hold of someone for an update about when the elevators will be working again, and every time I'm told it's a priority and will be fixed that day. And then I drive over to get my stuff but they are still not working and no-one is around. This is day 5. I'm not sure what I'm supposed to do if they aren't fixed by Friday - my movers are coming to retrieve the heavy items from the unit and they will not be willing to carry it down 3 flights of stairs.

How do you have a storage place with only one cart to be shared by the entire facility. Never a cart so everything takes six times as long to load in and load out.

Went by to inquire about getting a storage space. Isata was really great. She offered valuable information in a friendly, respectful and efficient manner. Thanks for the wonderful experience, I would definitely recommend this public storage to people.

Great amazing customer staff.

Rickeda had great customer service very helpful and very easy to talk when it came to renting a storage out.

I just would like to say this is an awesome establishment! And I would like to thank the manager keda for everything

Went by to inquire about a storage space. Jason was great! He offered valuable information in a friendly, efficient manner. Thanks for the great experience!

Fatima was so helpful with the billing issue that was a glitch in the public storage app. Returned my call as promised, and helped to resolve the issue in a professional and respectful manner.

Very small and secluded location but very clean management is very helpful

I spoke with a very nice young lady a few weeks ago, my the name of Rakeda. She really made my experience which was my first experience the best one yet. This young lady showed what customer care looks like to the utmost. We need more people like this young lady.

Great customer service and amazing facilities

Customer service is amazing. Rackeda always been a lot of help. Great prices , clean and friendly . Will recommend any day

Just drove here in a rain storm with a baby in tow to buy moving supplies at 3:45 in the afternoon and the office is closed. Website and all available sources indicate they should be open

beautiful small property. staff was very helpful

Very small Location property is very clean. Staff is very helpful.

Only leaving a one star review because the prices increased 3 times over the last 10 months of being in this unit. Air conditioning unit doesn’t seem to keep cool during the hot summer months or atleast that was my experience last year and so many times the elevator to go up to the unit was not working. Started off paying $175, moved out paying $381. No reason provided either for the price increases.

Rashida has been extremely helpful and professional in assisting me with the flood in my unit and the transfer to another unit. Her level of dedication to customer service is the best any customer can hope for. Public Storage should be happy to have her. AAA for Rashida!

Affordable prices, Clean units !

By far, this has been one of my best experiences with any storage facility. The level of customer service was impressive to say the lesst. The communicaton was great throughout the entire process. Not to mention how nice the Public Storage facility is. It is sanitary, with adequate space & security. Special Thanks to all the staff!

Very Efficient Place For Your Belongings And Staff Was Knowledgeable When Answering Your Questions Because And Your Skeptics Went Away

Francine has great customer service would recommend location or facility

Thank you to the front desk at this location! They’ve been very friendly and knowledgeable from the time I was just starting to compare storage units through when I was moving out.

Nice lady helped me with question and helped finding unit thank you property manger

Definitely a storage facility worth the storage. The staff was really nice to me even was very interactive with my emotional support animal.

Outstanding customer service!

Great, timely service and assistance from Julia. Thank you.

Beautiful property management is definitely helpful

Rickeda is really helpful!

Definitely a great property. The management helped me find a storage unit for my business that was very affordable.

Clean facility. And excellent customer service

Good quality costumer service. Clean facility, would recommend to family and friends.

I will like to thank Francine for helping me find a perfect size storage unit for my things to be safe I really appreciate her wonderful kind customer service. Thank you again Francine!

Rickeda is terrific She is the one to keep

Visited this location it is very small but very clean. The two women that met are so helpful.

Amazing customer service, 100% recommend if you are looking for personalized attention

Rakita has been very sweet and helpful both times I have spoken to her. But the office is staffed less than half the times I was here during business hours. I got a storage unit in the upper level and it gets very hot and humid during the summer. On the other hand, it is relatively decent over the winter. Plus, as with other storage spaces, they will increase the prices after a few months and again every few months after that. If I were to do it again, I would rent a spot for the non-summer months if possible.

Im about to move and called couple days ago and decided to use this facity. First time using the facility I had alot questions and they answered all questions thoroughly. I believe I spoke with Francine Very clean facility

This place was about 15 minutes from my home. I walked in totally lost on not knowing which storage unit was good enough for my needs. Francine immediately help me, and walked me through everything thoroughly. Thank you so much, Francine! I’ll be back soon !

Good place to store , rickeda is always very helpful. Would always recommend this place

I would like to start of by saying Rickeda was very helpful with me. She answered every question and made this public Storage. Feel like a Extension of my own home thank you rickeda for being so helpful as well as Professional

Service is terrible. They are sheisters.

Francine took nice care of us made sure our unit was nice & clean loading dock reserved just very nice customer service all around

My friend needed to find and use a storage unit within 24 hours. she was moving from a house to a small apartment and all the things she had left to move (by professional movers) wouldn’t fit in the apartment. Public Storage was very helpful. everything has gone very well the past six months, and now we are slowly getting her things moved out. The space is nice and temperature controlled as we sit in there and get things sorted.

I recently had the pleasure of dealing with Rickeda, a sales representative at a Public Storage facility, and I must say that she exceeded my expectations. From the moment I walked into the facility, her professionalism and willingness to help were evident. One thing that stood out to me was how Rickeda accommodated my request to move into the storage unit a day earlier than originally planned. I had encountered some unexpected circumstances, and she went above and beyond to make sure that I could start using the storage unit as soon as possible. Not only did she make the necessary arrangements, but she also prepared the storage unit on the same day, ensuring it was clean, organized, and ready for me to move in. Throughout the entire process, Rickeda maintained a friendly and welcoming demeanor. She patiently answered all of my questions and provided clear explanations regarding the rental process and any additional services that were available. Her knowledge of the facility and its offerings was impressive, and she made sure that I had all the information I needed to make an informed decision. Moreover, Rickeda's attention to detail was evident in her commitment to customer satisfaction. She took the time to understand my storage needs and recommended the most suitable unit size for me. Additionally, she walked me through the facility, showing me the security features and explaining the access procedures, which gave me confidence in my choice. I genuinely appreciate the outstanding service provided by Rickeda. Her dedication and willingness to go the extra mile to ensure a seamless experience made a significant difference. I highly recommend her to anyone in need of storage services at this Public Storage facility. Her professionalism, accommodating nature, and exceptional customer service make her an invaluable asset to the company. Thank you, Rickeda, for making my storage rental experience a positive one.

Rickeda goes above and beyond to help us every time we go to our storage. She is kind, helpful and professional.

Great Staff - always professional and fun

Thank you Rickeda A+ service

They offer a good deal online.

I was at the storage to enquires about storages, PM Rickeda gave me all the right information to ensure that I have a storage unit next month.

I came in to buy moving supplies and Rickeda was super helpful. I will definitely recommend.

Mrs.Francine was an excellent help of service for my first moving experience using storage. I really appreciate all the advice she gave to pursue the best storage unit for my furniture. The facility was amazing and I would definitely recommend it to all of my family and friends.

Great Customer service.I would definitely recommend

This was my first experience using a storage facility or should I say inquiring about it. I’m in the process of moving and possibly will need a storage unit if I don’t secure the space I need for my furniture. I didn’t really know what to expect but had my own presumptions i.e. mice, dirt, Etc. I’m a very picky person but Miss Francine was phenomenal as she walked me through the reservation process, the insurance requirements, and was very patient with me and all of my questions. Miss Francine was very well versed in the process and she made feel more comfortable about using the facility. The facility was super clean, renovated and secure. Would definitely recommend this location to other local residents. 10/10

They have excellent customer service and I will recommend. Plus they very clean and I love the the service .

The staff there is great and very helpful. Don’t be to go to them with a problem. I was having a cash flow issue sometime back and the staff was really good about it which is not what I expected. One of them gently reprimanded me by encouraging me to communicate with them more. Great point!

I’m giving 4 stars because I needed last minute storage and I wasn’t familiar with the process. So I called first and spoke with a Miss Rickeda. She answered every question I had with clarity. So I decided to move forward with the process. I came to the location and I doubled checked some of the questions I had already asked and she politely answered them again. Outside of Miss Rickeda pleasant demeanor and amazing customer service I noticed the cleanliness of the facility and the unit I used. The only reason I didn’t give 5 stars is because the location isn’t the best especially because of the lack of parking. If and when the time come again I will be using this location again based of my experience.

I have dealt with Francine several times at Public Storage. From our first encounter I have been impressed with her friendly and professional manner. She is very encouraging and very understanding. Excellent customer service is hard to find these days, but not with Francine. Thank you Francine

Great place to store , great customer service . Will recommend. Thanks reckeda

Teion Johnson definitely provided great customer service for me he was a big help.

Mr Johnson was great customer service , helped me with all my Questions and concerns , will recommend this unit for others.

This was our first experience using a storage facility, so we really didn't know what to expect. Mr. Johnson at the front desk was great... he walked us through the reservation process, talked us through the insurance requirements, and helped us along every step of the way. The facility itself was clean and secure. Would definitely recommend this location to other local residents.

Mr Johnson does a great job, very courteous and efficient.

Mr. Johnson was very helpful.

Mr.Johnson had great customer service very nice young man. I enjoyed coming to the store 👍

Clean facility highly recommended!

Mr. Johnson provided excellent help!

Mr. Johnson was great customer service and he has a good personality shout out to him.

Rickeda did a great job today at the Butler location. I felt very welcomed and stress free while I gathered information about acquiring a storage unit. She answered all of my questions and was very polite, I am looking forward to my next visit! Keep up the great work Rickeda!

Staff was nice it was clean and I got a affordable space

Public Storage 5423 Butler Rd, Bethesda, MD 20816 Rickeda was more then helpful she walked me through the whole process. Found me a good n affordable unit. I couldn’t ask for any better.

I received excellent customer service from Mr. Johnson who was kind enough to assist me through the whole process step by step. I am so grateful he was there to help otherwise I would not have been able to figured it out.

Mr.Johnson demonstrated great customer service skills. He was very patient with me & offered great help & advice with what unit would best be suited for me. Thank You!!

Mr Johnson was very helpful with asisting me. Excellent customer service. I will be returning

I had the best experience at Public Storage at 5423 butler rd Mr.Johnson had great customer service and helped me with everything I needed! I would give 10 stars if I could!

This is our first experience using a storage unit and we could not be happier with our experience so far! The facility is clean and convenient. The staff, especially Rickeda , is friendly and extremely helpful! Would highly recommend this location :)

Mr.Johnson was excellent and has great customer service.

GREAT CUSTOMER SERVICE!!!!!!!

Mr Johnson was great. Excellent customer service.

Julia W from the Public Storage is awesome and made my move so much easier!!!! 5+ Stars!!

I had a great customer experience working with public storage. I was helped in the most professional way by Mr. Johnson & trust my property with this great company 😃

Your representative Teionta Johnson provided me with excellent service. He was friendly, knowledgeable and professional. I will definitely recommend Public Storage to my family and friends.

Great service troubleshooting an issue with a jammed door. I received a new unit immediately. Very friendly and helpful management and staff.

Mr Johnson was a great help I had a great experience here I highly recommend storing your things here

moving from the west coast, I was really looking for a reliable place to store my things. I am so glad I stumbled upon public storage. Upon coming in I spoke to Teionta and he gave me all the information I needed. The customer service I experienced was 10/10 and I will be back,

Came Here For A Storage Unit And Teionta Provided Excellent Customer Service, I Got Exactly What I Needed Thanks Again!

Great location to store your things. I’ve stored my belongings at another storage facility and it got broken into, here I’ve never had to worry about that, not even once. All in all great storage facility.

great customer service ! a good storage place with good space for a good price !

Amazing service and clean

Very reasonably priced and Rickita was extremely helpful with the entire process <3 10/10

Definitely appreciate the outstanding service I received I was in a tight bind and Ms.Rickeba help me solve my problem. Thank you for your help.

Probably one of the best locations in Maryland. From great customer service to amazing professionalism.

Thanks for all your hard Rickeda we appreciate you

Francine Was alot of help thank you Francine keep it up !

Nice location for storage use. Julie and Fatima are excellent and they provided me with the best customer service. I will definitely recommend this location.

Francine is a wonderful worker great help was well aware of the space and how many boxes and what i could store in the unit was very helpful can’t wait to start storing at the public storage there

Well, I can't ever say I've never left a review anymore. The manager was really nice about an issue that came up as I was trying to vacate the unit. I would not hesitate to use them again!

The lady went above and veyond to meet my needs. Will def refer anyone i know in need of storage. Much better than who i used before.

Thank you for your great customer service

I love this location! James was so helpful and nice. I was having a bad day until I walked in there. I normally don't leave reviews but they are always so pleasant and nice. Great customer service !!!