Just got my unit today online great deal and the representative Crystal was very helpful and great customer service.
Great Customer Service Crystal
Shania was absolutely great in getting me alllll set up THANK YOU!
Mrs, Shania was very helpful and fast and she was respectful I love the services she provided.
Crystal was very professional and courteous. Knowledgeable and made the process super simple. 👍🏽👍🏽
Shania was very helpful. Appreciate the service.
Awesome and clean location very knowledgeable workers
Clean place. Nice service .
Shania was so helpful and got us the best deal on storage units possible.
Shenia was a great worker !!
Went there yesterday and were helped by Crystal, who was AWESOME. Very friendly, showed us units, even found two next to each other. Place was IMMACULATE, and Crystal VERY helpful. Would recommend to anyone!
Would highly recommend, the price is right, building is clean and the staff is very professional and check in as well to make sure you have a smooth move.. Thanks Public Storage
Great service. Above and beyond expectations. Great attitude friendly vibes.
My girl anjel hooked me up
Came in office it looked and felt different smelled amazing . Had to use the bathroom didn’t know ps had a bathroom n smelled like the office. Also I was a slab of marble in the hall for about 2 years nobody moved it I told the new girl Anjel she said I will move it I use the bathroom the slab was gone !!! I like her public storage keep her she walk with the mop n broom keeping it clean!!!!!!! Let her stay thank you PS
Crystal was very professional and polite. The building is mover friendly and easy to navigate
Awesome job from the front desk clerk Anjel, she has transformed this storage. Clean environment , and awesome service
Ms Crystal was amazing! She showed me the ropes and went over and beyond my expectations! I have been a loyal Public Storage customer for many years and thus far Ms Crystal has blown my mind! Very professional and empathetic.
Recommend Crystal at S. Haven Baltimore premises. Very helpful and problem-solver!
Excellent staff premises always clean professionally maintained
Office desk went above and beyond in helpfulness as a new customer.
Good price. Great customer service service
Very friendly and helpful
Half the price of U-Haul. And you can put the app in your phone and unlock doors and gates just by using the app instead of using a code every time.!
Staff is very helpful And friendly
Crystal was a great Help 5 Stars.
Shania and Cristal
Perfect service
My experiences with Public Storage in the past have been the reason I have been a returning customer; however, my most recent interaction at the location on S Haven Street exceeded my expectations. The ability to complete the administrative tasks completely online gave me great relief. The management staff have proven to be pleasant, informative and supportive. I am thankful for this 5 star experience!
The lady working yesterday was wonderful and very helpful... she made me smile
Crystal was Amazing very fast and easy with my rental Shania personally was awesome both ladies was great
I would recommend the Haven't St. Public Storage hands down. It has very pleasant Customer Service compared to any other location (WASHINGTON BLVD) that I've dealt with. I take my hats off to you LADIES!!! 👌🏾👌🏾👌🏾💪🏾💪🏾💪🏾💯💯💯💙💙💙
My experience was fast and easy! It was a breeze. The managers name is Shania, she went above and beyond to make sure that my needs were met.
Quick and easy. Krystal handled everything great!
Shania , it was a pleasant sign on getting my new storage through this young lady , Shania was very helpful , knowledgeable about the unit and she help me decide what would be great for my need .
Thank You
Shania for you professionalism
Shania is a very good and she helps me with getting the kart plus she keeps the peace going with others that wanna get ruthless
Crystal and shania are very professional very pleasant and very helpful answered all my questions regarding receiving carts in a few weeks
Crystal was so amazing and helpful. Super friendly and fast. Thank you.
Crystal was friendly and knowledgeable. She helped with all of our questions and set everything up I a very timely manner . 5 stars for her !
Moved in today. Crystal & Shania were very accommodating. They were awesome!
Shania was very helpful and respectful and was a great experience!
Shania was absolutely amazing and helpful. She took her time to go over everything and showed us the unit. I had a problem with the first unit and she had a solution. The best customer service I have ever received especially on my bad day. She made my families transition smoothly and put smiles on our face! Thanks Shania you are phenomenal and you love what you do!
Crystal was heart warming and eager to help with moving our items into our storage unit. She even called to make sure everything went well.
Crystal was extremely helpful!
Shania was very professional and knowledgeable about everything. The office was clean and impressive.
Shania had very Good service very fast good property manager
Pleasure to work with Shania very helpful
Building in terrific condition excellent customer service from crystal
Crystal was amazingly helpful building clean
Crystal was an amazing help especially in my dire time of need! Very informative and great customer service! Definitely will be recommending this business!
Since I been using the Public Storage everything been ok .Also Crystal is a very nice. Thank Yall
Really nice facility. Seems very secure and very nice staff, naming Crystal specifically. Not badly priced either.
Shania and crystal are amazing they both need a raise building clean in kept up if I needed a job I definitely would want to work at the haven street location always friendly and positive vibe feel like family
Friendly folks that helped us with everything needed. Thank you.
Crystal was very knowledgeable and helpful in getting our space rented. Taking the time to see her is much better than the online experience.
That it is a new facility accounts for a lot of how clean and shiny it is. We hope it will stay that way. For its size, more than 3 carts would be welcome, but maybe they'll provide more soon.
Ashleigh has amazing customer service and she is very respectful
Crystal assisted well with questions regarding location of building. Building is clean office smells terrific love it here
Crystal was the best she’s always amazing
I have to give a huge shoutout to the two ladies at the office—they are truly AMAZING! I came in having a rough day, feeling upset and teary, and they completely turned it around. From the moment I approached the desk, their kindness and hospitality warmed my heart. One of them even gave me a hug and reminded me that things will get better—it was exactly what I needed. They treated me with such genuine care, no matter how I walked in, and that alone deserves a ton of praise.
The storage facility itself is fantastic too—clean, quiet, and not too busy. Dolly carts are almost always available, which makes moving in and out so much easier. Ladies, keep up the amazing work—you truly make a difference! In a world that lacks kindness, You guys are truly a fresh breath of air
I was pleasantly impressed with the staff proactive assistance to me as a customer!
Naturally I felt unfamiliar to the site as a first time visitor but all my questions were answered and even things I didn't think to ask but needed to know we're brought up and satisfied answers were given! I feel comfortable to have my property stored at Public Storage, moving can be stressful for various reasons however it's been great to have this possible point of anxiety anxiety free!
Thanks for having quality associates!
Mr. Davis
Shania was so amazing! So helpful and ensure that you know everything that was needed! Highly recommend! Very clean and very reasonable prices
Nice customer service clerk. Easy experience.
INCREDIBLE EXPERIENCE --- START TO FINISH
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I visited Public Storage Self-Storage on S Haven St this weekend, and I can’t praise Shania (the manager) and Crystal enough. Right from the moment I entered, they welcomed me with warmth and friendliness, making it feel more like spending time with friends than just running an errand.
Shania and Crystal were incredibly helpful and patient, addressing all my questions and ensuring I had everything I needed. It’s clear they genuinely care about their customers and aim for everyone to leave satisfied. They turned what could have been a stressful moving day into a smooth and even enjoyable experience!
Public Storage truly benefits from having these two on their team. If you're in need of storage services, reach out to Shania and Crystal—you’ll be well taken care of! Thank you both once again.
Crystal and Shania was a great assistance with explaining payments and Auto pay
Crystal was very helpful and informative. Customer service at its best.
Shania was very helpful and had the answer to all my questions. Very pleasant customer service. I appreciate you!
Charles help with my auto payment too day made it very easy
I had a wonderful experience booking my unit through the website! Crystal and Shania in the office were incredibly friendly and helpful. They even walked me to the unit so I could check it out. When I was ready to complete the application, I filled it out with my phone in the parking lot, and they texted me a code to the door. It was so easy! Thanks again for your friendly service!
Ms.Shania was Very professional and courteous she truly helped me out in my time of need, and I appreciate her patience and with professionalism with me through the process. Thanks You truly 🙏🏾 from the Fords 🙌🏾
Crystal &Shania were wonderful in helping me with a couple of issues at storage today. Much appreciated!
Crystal & Shania were nothing short of exceptional. Their professionalism, kindness and willingness to assist are amazing. Please give them their flowers.
I’ve been coming here for a long time, I’m used to having Nikki helping me, but Crystal and Shania been killing it too. Yall have the avengers of the storage industry. Appreciate the help and attentiveness, the staff here don’t make you feel bad for needing a helping hand.
Crystal and Shania are the best! Very helpful !
Crystal and Shania were able to help with my issue and gave my plenty of information and made my experience comfortable and resourceful
I came in for help with my lock and Shania and Crystal took care of me. They were so helpful and hospitable!
Crystal and Shania are very good to work with.
Shania was very helpful on assisting me with my rental and giving me a lot of helpful information! 10/10 customer service
Shania, was helpful come off break to help me..
Crystal was very professional in resolving my issue
Crystal was very nice and patient
Storage Good Price, are clean and Good customer service
Great experience with Public Storage! The facility was clean, secure, and easy to access. Crystal were friendly, professional, and very helpful with answering questions and getting everything set up quickly. Pricing was fair and the whole process was smooth from start to finish. I definitely recommend this location to anyone looking for reliable storage.
Went inside to pay my bill today and the lady at the counter crystal was super helpful and nice she went above and beyond to help me pay my bill and answer Al of my question loved her customer service 5 stars eazy
The process of booking and moving into the storage unit was seamless.
Shania and crystal helped me out through a very difficult situation. I had problems with a unit at the Shannon Drive Location and needed a transfer that the system wouldn’t let me complete online. They gave me the best service imaginable and walked me through every step along the way. As this being my first time using storage units they saved my Experience completely
My experience has been wonderful and Ms. Otto has helped me out a lot and maintained completely professionalism during the time of our meeting!! Thank you all for securing and keeping my valuable possions safe
As usual, I had an easy and stress free experience with Otto at this public storage. I always walk away feeling taken care of and satisfied with the customer service experience with public storage.
Imani was a great help. She's nice.
Crystal is the best very helpful and very understandable and will help with anything you need.
Imani was fantastic to work with. From the moment we came in, she was incredibly friendly, helpful, and clearly very knowledgeable about every part of the storage process. She walked us through all of our options, explained everything in a very clear and straightforward way, and made sure our move-in was as efficient and stress-free as possible.
Because she was so easy to work with—and the pricing was very competitive—it was an easy decision to commit to a year-long rental on the spot. We didn’t feel the need to shop around or get other quotes; we felt confident we were in good hands.
Could not recommend Imani and Public Storage highly enough!
Yesterday we decided to take a ride over and check out a storage unit. The lady that we spoke to on the phone was very very nice and very helpful and then when we went to the unit, we met the lady that works there named Nikki. She was by far very pleasant to talk to guided us through everything and we wound up getting a storage unit from there. It was very clean .
Imani went above and beyond to make sure I got into the right unit . She walked to make sure I had the right lock and communicated from beginning to end . We need more people like her in the world it would be a better place. Give that woman a raise !!!
Very helpful at front desk
Ms brown was the best help
Very helpful front desk staff. Easy process
Ms. Nikki is extremely kind and super helpful with figuring out which unit suits your needs and getting you set up. I messed up my registration in more ways than one, and she was able to sort everything out for me. Thanks to Ms. Nikki, I’ve had a great experience and would recommend this location.
Imani was a great help, was very nice.
Easy and nice, front desk was helpful.
Nikki was so helpful and kind during our move in process! She is a great member of the staff here!
Nikki and Armonie were amazing! They were extremely helpful and they went out of their way to ensure we were taken care of. We appreciated everything they did to help us during our time there.
Excellent knowledgeable service
Great move in experience the staff was very helpful Nikki & Imani was great:) was refer anyone to this location!
Nikki was amazing she helped me find the perfect unit to fit my belongings enjoyed her help.
Muy amable la persona que me atendió
Extremely helpful and friendly.
They were extra attentive and customer service was Exceptional.. SHE WAS AMAZING and she called to make sure everything went right
We all know that moving, and dealing with storage can be a nightmare experience, however Ms. Nikki helped soften the blow of what can be a daunting experience. Public storage is lucky to have someone who’s eager to help, friendly and solution driven.
Katelyn was absolutely amazing. Quick, efficient and knowledgeable! Thanks for your help