Public Storage Self-Storage Units at 1712 West Street, Annapolis, MD

I went for the first time and it was a horrible experience. I look at my text message to see which is my unit. It clearly states numbers for the building, but the outside of the buildings are letters. As I am wondering around trying to figure out where I belong. I call the toll-free number. As I explain what my issue is, I am directed to speak with the manager on duty. Kicker is there was NO ONE there! No, was there a sign to say on lunch or be right back. So I walk around more. 15 minutes later, here comes someone pulled up in her PT Cruiser without a care in the world. I ask if she works there. She says ,"Yes." A bit rudely. I explained to her my issue & and told her how I have been walking around looking for help. She says,"O." Then proceeded to show me where my unit was located. Customer service was TRASH!

Pat is the greatest. Always so kind and helpful with anything I need.

Melleny was so patient while helping download and sign into the app. She's AWESOME!!

Pat is the man!

Very good customer service clean location.

Nice location clean and secure and manager is very professional.

Melleny was fantastic! Highly recommend her!

There are two Public Storage facilities within a short distance of each other on West St. in Annapolis. Fortunately, I arrived at the wrong one after completing my rental agreement online. It was a happy accident because I had a chance to meet and chat with Melleny at the front desk. Melleny guided me to the right location and told me which lobby to park near. I used the app to gain access through the front gate and elevators. The facility was sparkling clean and well-lit, and there were carts at the elevators just as Melleny promised. I was in and out in two quick trips and the entire process was simple and efficient. Thanks Melleny.

Melleny did a fantastic job assisting me with entry and exit out of the facility.

Melleny was so helpful. She is very patient.

Nice customer service professional clean location .

Crean property Goodyear acess,very Goodyear customer seevice.

The customer service is amazing! And this facility is very clean as well!

This facility is very clean and has great service!

Great experience! He was very helpful with our contract details, he explained every little thing to us to make sure we understood every detail. He even helped us accommodate our things. Thank you very much!!!

Service is great and the staff made me feel welcome. I expect to be using them for a while.

The service was amazing. Great Facility.

Excellent service, loved the place!

THEY INCREASED OUR RENT AFTER ONLY 6 MONTHS!!!! We rented our unit here in January and today (June 8th) we received a notice that they are increasing our rent from $160 to $217.... 6 MONTHS LATER!!! I think it's very unfair & poor business practice to lure people in with one price only to increase it dramatically a few months later. I think this used to be called Bait & Switch!!

Excellent property. Very clean. The property manager, Pat, is super friendly and helpful.

I need a small space how much does it cost

Melleny was awesome! Excellent service. She quickly and professionally resolved my questions. I hardly ever write things like this but I would highly recommend her. Thank you again, Melleny!

I love it here! I moved in with Melanie we had some issues however she was a ROCKSTAR!!! Our move in was seemingly successful. Until I came back almost 2weeks later to unpack more things and there was a lock that did NOT BELONG TO ME! I called the facility as I continued to unpack. Pat informed me my unit had been lockless and the STAFF at public storage put a lock on he came down unlocked me and gave me a temporary lock!😆 They are AWSOME!! Thank you Public Storage!!!PURE QUALITY CUSTOMER SERVICE!!!👌🏾💯

I had a fantastic experience at the West Street location in Annapolis. Meleny was running the place when I stopped in to check it out. She took the time to show me around, and look at several different size units to be sure the one I was most interested in was the best bet. She was very kind and gave me the direct number, so I could reach her with any questions I had. I called a couple of times and Meleny was there. She answered my calls and my questions. I now have a great storage unit and the clutter is no more. This is a great location with excellent customer service.

Nice clean space.

I have rarely experienced such a high level of service and courtesy as I have with Melleny at Public Storage on West street in Annapolis. She cares so much about pleasing her customers and understanding their preferences. She checked daily until she found me the best unit for my needs at the best possible price and contacted me right away when one came available so that I would not miss out. Even though she didn't need to, she went out of her way to check in with me every few days to let me know she was dedicated to finding me the perfect space. She is so friendly and goes above and beyond. Ask to work with her directly if you're looking for storage in Annapolis. You won't be disappointed.

Melleny was so helpful and a pleasure.

Melleny das amazing

Came in today to look at storage units for my 80 year old parents and Kristy provided me with great customer service. She showed me several units and great was to protect my belongings. Need storage go see Kristy she is great.

Our son is a Mid at the Naval Academy and used this place to store his belongings for the summer. It was clean and easy to get to from the campus. Danielle was a huge help!

Danielle was amazing with my rental

Danielle helps me get access to my storage unit and she was very helpful! You don’t understand how much of a relief this was. No attitude, no rushing me.. she was so patient, kind and reassuring! I will be coming back !!!

Danielle was very polite and great custmer service skills

Danielle was awesome she was nice and friendly. Great customer service.

Danielle was very helpful and did a excellent job

Danielle was Great and very helpful

Danielle was awesome with our rental and very patient with my mother who is disabled. Very sweet lady. She deserves a raise and a promotion!

Breach of Contract. I signed an agreement for a climate controlled unit. When I went into the unit (Aug 28, 2021) it was warmer and more humid than outside. There was a smell of mold and mildew which means it AC hand been off for at least 30 days if not longer. I went through my email but found no notifications that AC was no longer working.

Great experience, Pat is awesome. Really glad I rented here.

Pat is great to work with. Glad I picked this place.

Pat was amazing!

Only my second experience with renting a storage unit so I came with questions. Becca answered most all of them right away and then called someone for clarification on the one she didn’t know immediately. That is always a good sign when the staff makes sure to get things right. Also, it was a few minutes before closing time on a Saturday afternoon and I never got the feeling I was being rushed out the door.

i can honestly say pat made a person feel welcome very polite and patient

Kristy haves great customer service skills she was awesome

I just would like to say Pat the property manager at this property is great. He keeps it well maintained and always provides great customer service.

Tiara is súper nice

I visited this location on today, Presidents Day thinking that it would be less traffic due to the holiday. It was the exact opposite however the customer service representative Tiera was very pleasant and welcoming. She greeted me as soon as I walked in the door. She also had to remind me to cover my nose with my mask because I wasn’t wearing it properly. She was such a charm. Thank you to Tiera for the phenomenal service today.

The customer service is excellent and i love the prices.

Pat is still a great manager, always friendly and helpful. Definitely recomend

This storage I wouldn’t recommend especially if your black I don’t care I feel like I was treated poorly and all . First I was locked out of the office from an employee I brought it to the manager and other others they kinda swept it under the rug . It’s a pandemic And I’m not rich seems like y’all cater to certain ones I see what I see .I don’t have a key to get in the property I tried to pay out to Advoid other fees and they are still charging me as if I have so much money it’s a rip off and they don’t even look out for there people I’m sick of this place they will NEVER get my money I am disgusted I even came to this place

I had a great experience today at the facility. Mac was very patient and very helpful. Me and my friend were asking a lot of questions and asking a lot of Mac, he remained friendly, patient and so so helpful. It was a very hot day and I know sometimes when it's that hot that people can get frustrated, but Mac never did. thank you so so much Mac!!!!!!

Neat and clean. Very secure

Just rented 5’x10’ storage space for first time. Pat was very professional and helpful in assisting me with setting up the rental and I am very pleased with the results.

Thanks for the help Mike

Pat keeps a really clean property and is very friendly.

Mac was awesome to deal with. I can't recommend this place enough!!!

I went in to rent a small unit due to an unfortunate fall through of a new place that I applied for..when I arrived, Pat was a pleasure and assisted me with choosing a unit. He took the time to ask me questions in order to fit me with the best unit size and value. He then proceeded to show me two units that he had previously described so that I could get an idea of how much space there in comparison. I chose a unit, and then we went back and I was able to sign all the paperwork. Pat not only helped me find the right unit but he was friendly and brightened my day by just being kind and patient. I had a really rough day before I got there and I really appreciate everything he did.

Pat is awesome. Been storing forever, and I like it.

PAT WAS AMAZING! The process was smooth and efficient.

I started storing my motorcycle at Public Storage, West Street Annapolis this week. Mac was so friendly and kind and the facility is secure with all the right steps for access. My 5'x10' drive-up access storage unit was clean and dry. The rate after the first month was cheaper than any other storage unit rentals in the area. Additionally, I got a bigger unit at Public Storage (competitors' units suggested were 5'x8' unit) at a lower price. All of this makes me feel so much better about storing my bike.

I was there last Saturday to get a box I needed for something special. The associate, Mac Howard, was very helpful and professional. Next time I need boxes or any storage, I will come back here. Thank you.

Pat & Kris it was a delight to meet you today. Thank you for all my boxes. Wonderful customer service, smiling when I came in.

Patrick is most helpful professional Manager I have dealt with over the past 25 yrs. Wonderfully helpful; best customer service one would want. We had two major moves requiring immediate storage space - one from NYC and one from Florida - and Patrick found us the exact units we needed on short notice. His relief manager, Mac, is outstanding in helping tenants. The two of them are a perfect most caring team. We always look forward to seeing them when we come to a Annapolis. We will definitely be recommending Patrick for this Public Storage location. Dominique Martinet Woodbury Connecticut

The gate is not opening me and 1 other customer got here at 8:40 am wed July 17. Management on site keeps pointing to the hours of operation sign. Are they not allowed to help if they are on site early? But the gate should be operational between 6 am and 9 pm. I hope they remedy this soon customer service is in need of improvement.

Met with Mac today for a 10X15 drive up. Mac was very attentive, accommodating and helpful during the entire expedient process. 4 stars only because I haven't really started to use the facility at this point.

I would like to compliment Pat for the excellent service he provided me today. Pat professionalism and ability to get to the bottom of the situation was quick and prompt. A commitment to great customer service is to be commended. Sincerely, Linda

Pat was awesome! I didn't tell Pat I was in a hurry and didn't have too. He knew his stuff and had me in and out. Customer service unmatched compared other storage units I've been too! Thanks Pat

good attention for Kris

Sadly the manager of this facility, Josh, was very poor. I tried to call him a and left messages 3 or 4 times and he never called back. I finally got him on the phone and he was relatively unhelpful. I was told incorrect things by his staff at the office of this location and he refused to own up to those errors. I moved all my belongs to a competitor site a mile away. I will not go back. Bad management.

I have had the absolute pleasure of being helped by Pat at this location through two seperate rentals now, and I simply can't speak more highly of him. He makes you feel as if he truly cares and he is more than willing to go out of his way to help in whatever way he can. He has no problem taking his time to answer whatever questions you have, but he doesn't over explain, either, so you are left feeling comfortable with the experience. I can not recommend this facility enough. It is clean, well maintained, and it feels safe and secure. More than any of those things, however, I would recommend them because of Pat and the help he can and will provide.

Pat was informative and worked with me to find the best unit for my needs. He extended himself and cared about my needs. I found him welcoming and he provided first rate service. Josh also helped greatly giving recommendations.

This is one of the most pleasant experiences that I have had in a long time. Kris was great and took the time to answer all our questions even checking about several things to make sure she was giving us the correct information and advice. Highly efficient and professional employees are the heart of any company. Thanks Kris for all your help and support. Debbie Y

Always get excellent service here. Property Manager, Pat, helped me manage the stress of my move with patience and understanding. Thanks Pat!

Like most Public Storage locations I have visited, this location is clean, bright and safe. The difference here is Pat. He's not a salesman, he's a real manager. He's knowledgeable about his products and the best fit for customer and space. His manner is friendly, and he goes above and beyond to ensure customer satisfaction. I wish more businesses were run by people like him.

My husband and I came in about a week ago and received the most amazing customer service from Pat mckernan. He had an awesome personality and made us feel so comfortable with leaving our belongings in storage. He was very knowledgeable about the product and sevice. I definitely would recommend this location without a doubt. Thanks again for offering such a welcoming safe place for us.

Evan provided great service.

Wonderful Public storage facility, great service, friendly and professional beyond the call of duty, especially Pat!

Work with Pat today about renting a 10x20 storage room. He was very helpful, knowledgeable and professional. Took plenty of time, and answered all of our questions. Would definitely recommend using him again.

Worked with Patrick today. Great guy to deal with. Very knowledgeable and friendly. Looking out for your best interest.. Highly recommend dealing with him...

Pat was absolutely wonderful and very helpful! Storing and moving has never been so easy! Thank you 😊

Did the job... moved out today!

Patrick was so very helpful today. I came in looking for a unit and he showed me several and gave me good ideas on how to protect my items. Thank you patrick.

I came in today looking for a storage unit and I was greeted by Patrick who provided me great customer service. He took the time to show me several unit and even gave me great ideas on how to protect my items.

Patrick has great customer service. When I am on the property he always ask is everything good or do I need anything. The property is always kept clean.

Decent place to store stuff. Upper level gives a feel of added security. Staff is very nice and helpful.

Amazing

Great location, great staff!

I came in today looking at storage unit and Leanne was great. She showed me several units and gave me great ideas on how to protect my belongings.

This is the cleanest and nicest one I’ve been to. Also pat and Leanne are really nice and willing to go the extra mile to make you happy.

Great experience! Rented my first storage unit from Patrick Mckernan and he made the process very easy and simple.

Great service, awesome staff, would recommend.

Pat was amazing! he went above and beyond helping us coordinate and move two pods here with ease. Couldn't have done it without him!

Had spoken with a young lady named yani, she was very sweet and polite. She helped me with so much information I can’t wait to get a unit with you guys. Great customer service keep it up!

Hours are not convenient if you work during the day. You need to purchase a special lock through them which can only be used with Public Storage. I had difficulty pushing up on the door to open it and even more difficulty keeping it open. The monthly rates are outrageous! I would try elsewhere first.

They are asking top dollar, look around, you can barely read the numbers on the main entry keypad, the main entry is deformed as if someone attempted to break in...so in its current condition anyone is free to walk in, etc.

Laurie is extremely efficient and polite. She has helped us twice renting storage units over the last 6 months. And also has been very helpful on the phone. She really knows the whole operation and we couldn’t ask for better.

Very clean and nice facility. They were able to put me in the right size unit and did not force to me to get more than what was needed. Lori was very nice and professional.

wow I was totally impressed with the office and knowledge of Laurie..compared to another facility..laurie was hands down professional, knowledgeable, pleasure to work with. I leased the garage that day..Thank you! CC

This is not my first time using Public Storage facilities in Annapolis. I think that their process is efficient-the online prices are better FYI-and they are great with following up. The facility was clean, well-lit and easy to access. There are many different choices when it comes to sizes of units and inside and outside locations. It definitely helps that we live just minutes from 2 Public Storage facilities. We will surely use this company for years to come. Thank you.

Laurie was extremely helpful, patient and informative. She made the experience quick and easy. She could answer all my questions and even offered suggestions. She clearly takes pride in her work and the facility. Glad to have met her and for choosing this location.

This review is to publicly THANK Laurie and Milly for the tremendous help that was given to me and my family back in September. First of all, I had to rent four (4) units in December 1998, when my wife and I moved from Connecticut to Maryland to start the Military Ministry of CCC at the U. S. Naval Academy. The home we left to move to Annapolis was much larger than the house we rented on Pinkney Street. Four units!!! Finally, in September of this year it was time to DOWN-SIZE. I had the help of many members of my family, and after working from a Thursday to Monday, and all the help and attention and suggestions provided by Laurie and Milly, I am now in one (1) unit. Please accept my THANX !!!!! P.S. And all of my children thank you also.

Laurie @ Public Storage, West St, Annapolis MD is very helpful and solves all your storage needs. The facility is kept very clean and safe.

Laurie was very helpful when I got my storage 8 x 10.

Laurie did an excellent job of suggesting units, showing them to me and reviewing my options for storage. She was very helpful, and a pleasure to work with. I will definitely recommend this location to others.

Laurie was EXTREMELY helpful!!! She showed me 3 different units till I found the one that was very convenient. Thank you for your help!!!! Ron B.

Eryn very helpful very pleasant

Laurie and Ben are fantastic and I really enjoyed getting to know them while using Public Storage. They are efficient, friendly, and helpful with all my questions and requests. Whenever I had a problem, I could count on Laurie to help me resolve it quickly. The facilities are clean and in good working order. Move-in/out was smooth and easy. Thanks so much, Laurie and Ben!

Laurie was so helpful and help be find best storage in my time of need she has amazing customer service skills and she need to alway be on the front line of ya company she make me feel good i never 4 get her alway will refer lots ppl here

Great facility and amazing customer service. The property manager Laurie was awesome, I could not of asked for a better property manager

Laurie gets 5 gold stars for her customer service. This is a woman who knows her job and how to treat customers. The storage rental process was quick and efficient. Thanks again Laurie.

Laurie was so incredibly helpful after an exhausting day of moving issues. She was able to help us secure a unit at this location and asked all of the right questions to help determine what we needed. She even took the time to explain how to best access the unit with a large truck. We are so grateful to her for making a challenging day all work out in the end. 5 stars for Laurie!

The lady Laurie was so helpful and nice she helped me out on this hot day !!

My husband & I rented a unit from Laurie last week for my husband's motorcycle. After a horrible experience with Extra Space, we were pleasantly surprised at how clean the unit was and the great customer service. We will be recommending his facility to all out biker friends.

This location on west street the staff is very helpful Eryn the receptionist was very professional & courteous. I highly recommend this location.

eryn is a great team worker. helped me tremendously. thank u

Eryn was very professional and knowledgeable. She even stayed late to help me get a storange unit.

Diane did a wonderful job!!! Very professional and friendly!!

Ms. Diane Booth was nothing short of amazing in assisting of my needs amongst storage. She made my transfer successful and put me at ease to say I have no worries at the moment in my new storage unit. Thank you for your wonderful services.

Clean, friendly, and Diane was easy to work with.

Great and convenient. Prices were very competitive and Diane was friendly and great to work with.

I rented a storage unit from this facility. And I was very pleased with the storage unit and the customer service provided by Diane. She was very helpful and assisted me with selecting the right size unit for my needs and took the time to answer my many questions.

I helped my father move some stuff out of storage today and the property manager Diane was very helpful and courteous with our move I recommend this public storage

I was at my unit today and Diane walked by and kindly ask me how is everything working with my unit which I thought was very nice of her. Great customer service Diane!!

I came in today Ms.Dian was really helpful !!!

Good prices, location, access, and Rick was most helpful and expeditious in getting everything all situated. Very satisfied. Update 10/16, $40 monthly rate hike at 18mo has me looking for a new storage facility.

Outstanding service!

I came in to get moving supplies and I was greeted by kristine who helped me get the right supplies for my move.she had great customers service.

I've been a customer here for awhile and I always get great service. Today Shontise helped me and my mom with options on transferring to a smaller unit. She explained everything well and was really nice to us. Great customer service!

I came in with my husband today to do a rental this morning Kristine was very helpful and making the process real easy to do I will recommend this public storage to my friends and family due to great customer service

Very helpful and friendly staff! I highly recommend this location. Chantel and Milly were a pleasure to meet.

Milly is the best! She is friendly, knowledgeable, and always looking out for the customer's interest. Makes paying my bill a pleasure.

Kelly Pruett and I loved this storage place. Milly was beyond helpful when I needed quick help because I was in a bind. I will use this place again any day!! Thanks again Milly!!!

Easy online reservation. Quick paperwork on first visit. Definitely recommend for all your storage needs

Great and convenient location. Staff was very helpful and polite considering the fact it was raining as we looked at storage units outside..

Adam was a amazing very patient and absolutely helpful

Adam and Molly are a great help this place is amazing and has a very clean location

Nilly and Adam are amazing. They helped with all of our needs

The unit I rented recently was clean and easy to access. Milly was very helpful in answering my questions and explaining the procedures. I was there around noon when it was busy, but she was patient and took care of everybody. I recommend this facility if you need storage space.

Milly was great!!! Very efficient. Joe was very helpful on our 1st visit reserving the storage area.

The 1712 West is the BEST storage game in town. As someone who has used many storage facilities over the years, I can say that this particular outlet is the best in Annapolis. This past week I found myself once again in need of storage while i downsize and move. I shopped around for the best prices, but also went I person to check out several facilities as well. Milly and Joe could not have been more accommodating! Both are helpful and accommodating, not to mention fun and personable. It was the staffing that made me decide where to give my business. When Joe was showing me my unit, I was telling him about some of my unusual Storage problems, and he was full of good ideas and offered to even help me execute them. Millie is knowledgeable and organized, capable of multitasking, handling two customers at one time, and still can crack a joke! A great team keeps that office running smoothly. Don't bother with the rest, this place is the best.

I was in there yesterday just to do a little price checking, and the store already had several customers in it. I thought for a second I was at some sort of family reunion with how everyone was getting along but that didn't stop Joe& Milly from asking me right away how they could help me. They both were happy to be of service and were courteous from the moment I walked in to when I walked out. Just another reason Annapolis is so great.

It's clean, in a convenient location, good rates, and the building managers were very friendly. This location was recommended by family, and they were right about it.

I have to say that if it had not been for Milly I probably would have chosen another property. While visiting the location to ask for information another customer came into the location. Based on the level of professionalism and customer service Milly provided made it easier for me to decide to do business here. Milly is a tremendous asset for the location and has great rapport with most of the customers.

Milly was great I'm using a walker at the present time she immediately offered me a seat for comfort. The facility was clean,neat and I will definitely refer a friend!

Extremely pleased with the superb service provided by Milly and Rick. I would highly recommend this particular Public Storage. Both Milly and Rick went out of their way to make sure my move in process was as simple and easy as possible. Can't say enough good things.

Great customer service and very clean facility!

Rick was very helpful - speedy and efficient. Made the experience a good one.

Coming to Public Storage to pay my bill used to be stressful and I would leave angry and upset under the other female manager that left. Once Milly took over, all of that changed. Every time I come to pay my bill, she always has a smile on her face and she's very courteous. You can tell her enthusiasm is real, not forced. If it wasn't for her, I would've moved to another storage company. Thank you very much, Milly!

Milly made the experience super easy. The spaces were clean and access was great. Would definitely use them again.

I went to Public Storage today at 1712 Main St. to rent a storage space for a month. I was served by Milly would helped me find exactly what I was looking for. She answered all my questions and showed me to my storage unit and showed me how to operate the lock and gate. My experience was quick and easy!

Went into this property and had no idea as far as storage was concerned. Milly was a great help and her expertise went a long way. She was very pleasant and made me feel at ease. I would recomend this property. It is clean and well managed.

Milly and her husband are wonderful people. I have been storing my things with Milly directly over the past several years. She makes storing your things easy, comfortable, and very safe. I HIGHLY recommend this facility, and HIGHLY recommend dealing directly with Milly...if possible, but I will say, PUBLIC STORAGE STAFF ALL TOGETHER in different locations have always been NOTHING BUT THE ABSOLUTE BEST. Store your stuff, its a great environment. Thanks again see you soon Milly and Hector!!! -Dennis and Danielle R.

My experience with Public Storage Annapolis couldn't have been better. Sheldon was extremely friendly and very thorough when going over details. He was organized and made me feel confident in my decision to rent a unit from Public Storage.

Sheldon did a great job helping us pick the right size unit to meet our needs and got us through the paperwork so we could to work on our moving project. I wouldn't hesitate to recommend this location.

Great customer service!!! Units available at the last minute!!!

Sheldon was extremely helpful. Focused on meeting our needs and was able to answer all of our questions.

Fantastic! Milly was so helpful and we rented on the spot!

I have never used a storage unit in the past. This was my first time. Reserving the unit online was very easy and very promptly I received a call from Milly who answered all my questions and was extremely helpful and knowledgeable. When I arrived at Public Storage to see my unit, finalize my paperwork work and buy some supplies, the office area, building and surrounding grounds were neat and clean---which is a very big plus! My son and his friends moved my items into storage a few days ago and everything went off without a hitch. My many thanks to Milly for making---what could have been a very stressful experience---a very pleasant one.

Had a problem where I was charged $25.00 for a check that was returned because I did a stop payment at the advice of and employee and after speaking with Tina Damrom the District Manager of the Annapolis and Baltimore region she removed the $25 charge allowed me to write checks again and gave me a discount on my next three months of rent. She was not only very helpful but was charming and sweet. I have been renting from the 1712 West Street location for the past 2yrs now and have had no problems. The lot is always clean staff always on hand and friendly. Would recommend to others if ever in need of extra storage space.

Milly and Sheldon were very polite, professional, and extremely helpful. It was a relief to not have to worry about being taken care of!

Great property with great access. Sheldon was knowledgeable and helped us through the process quickly.

Great place to go everbody has a smile and treat you right i went to apply and they were super nice now waiting on there call....public storage looks like a great place to work cants wait to hear from you guys......sarahi luengas

Quick and easy to rent a space - office staff were friendly and easy to work with

Great staff. ..incredibly helpful and nice.

I love the staff , very helpful cristine sean and tina were super great

Milly was great help. Move in was swift and easy.

I've been with this particular location for about five years. The staff is courteous and helpful. However, I did pay for a unit in climate-controlled space and over the years, this has not always been the case, especially in the summer. I have arrived at my unit during the summer to find the area hot and have lost bowling balls and other items which must be kept in uniform temperatures. Therefore, I do not agree with paying more for this type of unit and what is promised is not given. In addition, I have seen the prices go up about $25 per year which seems extreme. No discounts are even offered to longtime customers which should be looked into. Nevertheless, it is kept clean. Sometimes I have arrived and been unable to locate carts to take things upstairs, but this is probably not the management issue by tenants who do not return them so they can be utilized by someone else.

The location is convenient and very clean. The gardens and property are well maintained and it is secure behind an iron gate. My only complaint would be that I had to wait in my car until the attendant returned from her chores on the property. She is one person answering phones, attending cleaning chores, and working as the receptionist. When I did get service she was professional, friendly and very thorough. I recommend this Public Storage but call before arriving to be sure someone can help you.

I came in to buy boxes for my move, and the staff was extremely friendly and helpful.

Very courteous management. Clean facility and very professional. I would recommend this Public Storage or any to family and friends.

Super customer service! My initial reservation was made online for a 5 x 5 space. Being unsure as to whether to choose conditioned vs. unconditioned along with if the space I'd selected was going to accommodate my belongings, the staff was incredibly patient and helpful as I struggled to make my decision. I was shown several spaces and was never rushed to make a decision. The online discount was honored when I upgraded to 7 x 10 AND conditioned. All terms, insurance, hours of accessibility, etc. were clearly explained. This was truly an exceptional customer service experience. Thank you!