Well maintained spacious storage. Gated access coded access.
Facility and storage unit are decent. A few issues that would seem simple to correct:
1) Label the elevator floor numbers to be in accordance with unit numbers. I rented unit D167, The elevator button options were A, 1, 2, and 3. It turns out “3” means “D”. Why can’t the elevator buttons be changed to A, B, C,and D?
2) At least one elevator isn’t working and is frequently alarming. (I’ll tell the staff member momentarily.)
Katelyn assisted me this evening regarding a few issues that needed to be addressed with my unit. She was very knowledgeable and professional...but most of all she was kind and compassionate.
Thank you Katelyn, your kindness was so much appreciated!
Great location and great customers service.
I could not be happier with my moving experience. Thank you!
Extremely disappointing customer service and a completely avoidable problem.
I have been a customer at the Public Storage facility at 1904 West Street in Annapolis for more than a year and a half, and I have now reported the same restroom issue 11 times.
Both customer bathrooms have locks that require the person inside to remember to unlock the door when they leave. Naturally, people aren't thinking about the next customer when they finish using a bathroom. They leave, the door remains locked, and the next customer can't get in.
This could be solved very simply by installing locks that don't require the person inside to remember to unlock the door. Instead, after I repeatedly reported the problem, a manager told me they had put a sign inside the bathroom reminding people to unlock the door. I have yet to see that sign because the bathroom is always locked. Putting up a sign clearly hasn't solved the problem.
I've also contacted Public Storage's off-site customer service, but they don't seem to understand what I'm reporting because they aren't at the facility. I've been told that the bathrooms are locked after business hours. That is not the issue. The bathrooms are being left locked during normal operating hours because the previous customer didn't unlock the door. Today, at approximately 10:00 a.m., both bathrooms were locked.
Today was the final straw.
I have a medical issue that requires me to use a restroom fairly frequently. I took the elevator downstairs from my unit to the ground-floor bathrooms, and both were locked. I tried the help button on three different intercoms, and none worked.
I then had to go back outside, get in my car, and drive around to the front office to find someone who could help me.
There was a young man working behind the computer, with a cleaning cart nearby. I explained the situation and was told that the restroom keys were off-site with a manager and that there were no keys available.
These aren't keys to a vault. They're keys to bathrooms that paying customers are supposed to be able to use. If an employee is working at the facility, that employee should have access to the customer restrooms.
I immediately called the number the employee gave me, expecting to reach a manager. Of course, it was the off-site customer service number. I left a message asking someone to contact me within the next few hours.
I also explained that I have now reported this problem 11 times and that, after repeatedly giving Public Storage the opportunity to fix it without leaving a negative review, I would finally be posting one.
I genuinely dislike writing negative reviews. This is the 11th time I have raised this issue without doing so. Perhaps this time it will finally be taken seriously.
The solution is incredibly simple: install appropriate restroom locks, make sure the intercoms work, and make sure the employee on site has access to the bathrooms.
A paying customer should not have to leave their storage unit, go downstairs, find two locked bathrooms, try three nonworking intercoms, go back outside, get in their car, drive around to the office, and then be told there are no keys available just to use a restroom.
This is an extraordinarily poor example of basic facility management and customer service.
Meanwhile, rates keep going up.
This place is barely climate controlled. I had to wear gloves in there during the winter, and it's hot in the summer. Bathrooms are almost always locked. They raised the rent by over $100 after the first six months, and were evasive when I asked if that would become a regular occurrence.
The young lady was very patient when I had return back with my credit card. They didn't do the tap thing . The Pace was clean and didn't see signs of mice as of yet.
They go beyond to resolve any issues that may arise.
I have used this Public Storage four time..It is very clean and safe to leave your furniture and anything else you have.
I’ve been renting a unit for 3 years and I’ve had the best experience at this location. The staff is friendly and the place is always clean.
Came to this location and it was absolutely clean and staff were very friendly.
Best storage experience ever. Immaculate, open and well lighted interiors, multiple carts that actually work, efficient elevators, clean accessible restrooms, ample parking, comfortably secure and well maintained. And, thank you to Damian for the technical and practical support!
Stored my things for over 3 years and service was good, fast and facilities were very clean. Staff are very helpful and friendly and the app was easy to use to get access into the building. Was even able to downsize to a smaller unit immediately and without any issues. Check out was super smooth, flexible and contactless.
We rent two large units. There was issues with the elevators a while ago and I complained and they called a guy right away and got them fixed. They work great now. They called me to apologize. The place is clean and easily accessible. The girl at the front is great and worked with us to make sure we were happy.
Katelyn is great and helpful
I don't visit very often and the only interaction with the staff is when I first rented the unit. They were friendly and helpful. The facility is clean and well kept and the access is easy.
Katelyn is absolutely amazing and soo kind!
Angelica was great. So kind and so helpful. You are lucky to have her as an employee. She made our day
The best company to store.
The facility is very clean and accessible
Great company… Kaitlin was outstanding… wonderful communication and units are clean. All is well
Katelyn was amazing from start to finish. I purchased two very large storage units per online auction and she accommodated me from the day that I walked in the door until I walked out. I will most definitely visit her property again!
Super helpful and clean 💕💕
Both Annapolis locations are great. I have had great experiences with both with the staff and the facilities
Katelyn was friendly and provided efficient service including answers to my questions. I will do other reviews over the coming weeks on this property as my storage time progresses.
Had a great customer service experience with Thomas. He was very , friendly, knowledgeable, and helped me out with what I needed.☺️
I had a great experience with Public Storage! From the moment I walked in, the staff was friendly, knowledgeable, and helpful. They made the entire process smooth, helping me find the right unit size for my needs.
great service from melek and thomas they were super friendly and helpful.
The team here is just like other locations, and that’s a good thing! I was happy to see Thomas who I’ve worked with at another location before, and he didn’t cease to impress me! Top notch service as always
had a really good experience with really good customer service from Thomas, would really recommend for anyone to store here
Great customer service. Thomas was very helpful and knowledgeable.
The manager was super helpful and friendly.
Great service here, highly recommended!
Very pleased with the cleanliness of the units. I came prepared with a bucket and a mop but I had no need to clean before I moved my items in. I collect picture books about birds, and I'm thrilled I have a place to store them without my wife nagging me that I have too many. Thanks!
Great service, always helps me out
This is a terribly run property. We had a storage unit for a few months in the basement at this location. Our storage unit filled with water from a leak through the ceiling. All of our things were covered in mold, damp and ruined. The property manager has never returned our calls regarding this issue and hasn't worked with the insurance company that insures property stored in the unit. Good luck if you rent here. We lost thousands of dollars of furniture.
Some of the greatest customer service I’ve ever received. He’s a great listener and I enjoy talking with him every time I can.
Good communication. Had to reach out to confirm a few matters about payments and got the answers I needed promptly. Hassle-free.
Raised my rates 33%!!!!!!!! Unreal. Inflation is 6%. This is outrageous. Getting my stuff out of there ASAP. SCUMBAGS.
Pat was great to work with. Definitely recommend!
Great property, nice and clean
This location manager (Pat) was responsive and helpful. Thank you for your time today .
Daniel mckernan is great!
Pat McKernan is amazing to work with very friendly and knowledgeable & does his best to make customers happy. Building is nice & clean. I recommend if you storage to come see pat.
Really nice property. I'm glad to store here.
Clean, easy access and excellent service on site! (I think the name is Pat)
Thank you for your help selecting boxes today Steven!
Pat who works the front desk has always been helpful and provides superior customer service whenever I visit. Thanks and keep up the great work!!
I am renting from the 1904 west st location… I got my storage in sept 23 and they have randomly requested to raise my storage for double the price that it’s on market for at the moment… when u have questions or concerns u never can get anyone until days later and it’s NEVER anyone on site to address issues either.. this is by far the worst storage I’ve ever rented from
Excellent property. Very clean. The property manager, Pat, is super friendly.
I've dealt with these folks for a while and Pat, with whom I interacted today, really hits the high bar for quality service.
The customer service from Pat was superior! He patiently explained every detail of the storage units at his location as well as the content of the contract. He was friendly and courteous and very helpful when it came to solving my storage needs. I would definitely recommend Public Storage in Annapolis.
Getting ahold of the property manager is a challenge when there’s an issue. Cost of rental increased x2 over 2 years. No call backs to customers.
Zero stars.
RENT HIKE: They raise your rent by $20 every other month. When I first started renting, it was $141. A year later it was $280.
WATER AND MOLD PROBLEMS: I have a third floor inside unit which they charge extra for. I checked on my unit after a couple months of not seeing it to find standing water and mold growing. The water completely ruined a pottery barn dresser and a shelf. Mold was growing on the entire back wall of the unit and growing on anything touching.
***This was an inch of standing water. Not a little condensation or sweating*** See photos.
POOR CUSTOMER SERVICE: No one ever answers the phone, no one is ever in the office. When I finally got a hold of the property manager, he told me it’s not their fault. I promptly moved all my stuff out of this facility and to the edgewater public storage location, which is much newer and seems nicer so far.
They must also have a rat problem because they kept shoving rat poison in my unit too.
Great service super fast was able to get what I needed done and get out!
1904 West. Street | Annapolis, Maryland ' hospital clean' _courteous & compitent staff [special attention directed: to an employee who's last escapes but His 1st name is Pat] for his attentiveness.
drmc '24
Whether you're moving, decluttering, or just need a place to hide your questionable fashion choices from college, these guys have got you covered.
Great customer service and a beautiful location.
Raised my rent from $142 in 11/19 to finally $335 in 10/23. The last increase went from $247 in 9/23 to $335 in 10/23. Went to get stuff out of storage last week and my unit looks like this. (see pic) Left a message about it (because no one was in the office and no one answered the phone). Went back a few days later and it still looks like this. Also, the gate has been open the last 2 times so anyone can enter the facility. Zero stars.
Great facility - guy who runs it is super helpful and friendly
Thank you for your assistance in finding the right storage solution for my needs. Very helpful and professional. It's been a pleasure doing business with you.
Perfect place to store my stuff when I am out of town tbh
Never returns phone calls and they will raise your rent. Current customer who will be moving on. I don't recommend.
The folks working here have been super attentive and an incredible help. Circumstances have me needing to lean on multiple storage facilities in the area, and I have to say the staff have been communicative and flexible while I coordinate moving things between two Annapolis locations as I believe they are owned by the same people.
Most storage places are a get what you pay for kind of place. But this Public Storage is clean, quiet, and easy to get in and out of. The rent is affordable and there's an employee named Pat who really works hard for his customers, including helping them find their way around that part of Annapolis. I appreciate it.
Service was great. Had a small issue and Pat immediately solved it.
very friendly and professional
Excellent customer service
Great place. nice and secure. very well managed
Manager really helpful and organized. Clean and well lit .
Good storage facility, run by a great guy. Climate controlled, and easy to get to on West St in Annapolis.
I canceled with them 2 months ago and they're still charging me. Getting a hold of a representative has been terrible.
I have been at Public Storage on West Street in Annapolis, Maryland since 2019. I have had up to three units at a time now down to one. Pat has been with me since the beginning. He keeps the grounds and facilities immaculate. He is always available for questions or help with anything else I may need. He always greets me with a smile & kind words. As a company you should be very thankful that he is your representative. He is why I am loyal to Public Storage.
Thank you- Rebecca Lindsay
Property is very clean and customer service is exelent.
Mellaney , was very helpful and provided great
Customer Service !!
Love the costumer service from Pat he always is there to help me in any way possible would recommend for your storage needs.
UPDATED
I have had a unit here at 1904 West Street since November 2019. The service was good from day 1 and I've had no problems. I did have an increase during the pandemic that came as a surprise, but once explained I understood. The latest increase that came really shocked me, but after calling and speaking to Mellany she resolved the issue pleasantly and professionally.
My issues started in December, I received ANOTHER increase notification via email and contacted the location again. Once Mellany got back to me she explained that the delayed response time was due to the holiday and her being out. She said that she would put in the request and it would be no problem. I called and called trying to get a response before my payment was due. I finally got a call back from the property manager who said that there was nothing He could do and that Mellany shouldn’t have told me that because she wasn’t the manager. He continued to overtalk me as if he already knew what I was about to say. So I was left to pay a $97 increase for the month. I received an email shortly thereafter stating that the request was denied. This was in December…so for January and February I’ve paid almost $200 more than what I’d pay if I was a new customer going into a larger unit (imagine that). Now just last week I receive another notice that ANOTHER increase of $53 is coming beginning April 1st. So after one increase just 3 months ago another one…for a total of $411 a month for a 10x15 unit——absolutely ridiculous!!!! So much for being an on-time paying customer for the last 3 years!
Melleny was extremely easy! Purchased some boxes too. Thank you Melleny for making my experience easy and fast.
Melleny was great!! Would give 10 stars if I could. She welcomed us in with a smile and answered all of our questions with details, she also explained the differences in prices and showed us how to use the app. Thank you Melleny for being so great today, it’s very rare to get good customer service now a days!
Perfect service today, thank you so much Melleny!
Melleny was amazing and very helpful. She knows her stuff!!!
Melleny & Pat are amazing. We’ve been at this storage unit for a long time now and their customer service is great. Always look forward to saying hi to them :)
Very nice location it is clean and secure
Cloran lo atino easy accesos.
Melleny did a excellent job in helping me today.
Friendly, Helpful, Professional. Melleny and Pat made the experience relays easy and pleasant.
Public Storage at 1904 West Street, Annapolis, MD. 21401 is a great facility. The manager, Melleny was very professional, helpful and friendly. She provided great customer service when I needed to move to a larger unit. She answered all my questions and addressed my concerns. Fantastic Job Melleny!!! Five star 🌟 service. Thank you.
The manager was exceptional!
My first experience ever with a storage facility, Evan was helpful and explained everything thoroughly. I feel I got a great price!
So this is my updated review, they doubled the monthly price after they claimed I had a locked in price. Was never informed of any increase, poor customer service regarding that! 7/22 they increased my monthly rate again. I’m currently paying triple what my original rate was!!! AVOID the company completely!
Melleny was outstanding!!!
I never knew that Public Storage could have such outstanding service!! Thank you!
I have been using this location for over a year and would recommend to everyone. This location is VERY safe, the staff is respectful and helpful. My unit is very accessible, perfect size, and priced very fairly. If you need a storage unit this is your place! Also, recently I had a few questions and needed assistance and Syrita was extremely helpful, kind, and knowledgeable!
Spoke with an extremely rude young man at the front desk by the name of Pat. He repeatedly told me to “learn the English language” after he said I needed to be out by the first of the month and then said it needed to be by the 31st at 9pm to not be charged for the entire month. He stated I needed to be out by the first but that meant everything needed to be out by the 31st at 9pm. If you tell someone to be out by the 1st that means 11:59pm. Not 9pm on the 31st.
Friendly, professional and helpful. Ryan and Pat made our storage experience easy and it fit our needs perfectly.
It was a life changing experience going to this store. I am crying tears of joy. Thank you Mt heroes Patt and Ryan, please give them big raises and don't fire them.