Sharon, you're a Gem! The acquisition process online was SEAMLESS. It only took me about 8 minutes to get through the steps so I can say the website is very user friendly. When I got to the facility, it was immaculate, despite cars driving and parking inside. I mean the floor was swept, the concrete appeared clean as if the building was brand new. No rust on any metallic doors and other surfaces. Everything functioned properly. The gate/door access system is awesome especially if you have the App. I was emailed a copy of all my signed documents within seconds of completing the lease. Everything was just so prompt and easy. And oh, did I mention Sharon? She is the Property Manager and she is GREAT! Very professional and friendly "how can I help you" attitude. The whole experience, from online transaction to in-person rapport, was the epitome of customer service. I don't know about other locations, but the Chelmsford location gets it RIGHT. The rates are reasonable and if you don't have your own insurance, theirs is really good. I highly recommend Public Storage, Chelmsford, MA if you are looking for, in my opinion, the best option for your storage needs.
Sharon is super kind, knowledgable, and helpful and went above and beyond to explain the move out process to me. She has a happy upbeat attitude and was so lovely to work with as a customer. Thank you so much for your help today š
I had such a great experience thanks to Wendy at Public Storage in Chelmsford. From the moment I walked in, she was incredibly welcoming, patient, and genuinely helpful. She took the time to understand exactly what my family and I needed and made sure we found the perfect storage unit for us. Wendy explained everything clearly and in detail, making the whole process smooth and stress free. What really stood out was her honesty you can truly tell she cares about her customers and wants the best for them, not just making a sale.
It’s rare to come across someone so dedicated, kind, and professional. We definitely need more people like Wendy! I highly recommend working with her if you’re looking for storage unit.
Quick & easy. Professional staff, very thorough. Highly recommended.
Great prices. Clean units.
Thank you Wendy!!! It was an absolute pleasure meeting and going through the storage unit selection process with you. You answered every question I had completely. I especially appreciate you touring different sized units with me giving me the opportunity to visualize my items in each storage space. From hello to goodbye your customer support was friendly, knowledgeable and ultimately led me to the perfect storage unit. I am a very satisfied customer. Thank you again!
Rick was able to help me through what
I needed highly professional
The place is clean and quiet. Love the drive up inside the building, makes it much easier to move stuff in any weather
Rich was great to work with. I big help!!!
Needed a storage ASAP, went here and the guy who's name is Rick was great. He explained everything and showed us around to make sure it was the right size, over all it was fast and easy. Thanks you Rick ypu were great.
Randy was extremely helpful and made getting our storage unit quick and easy!
Clean facility. Easy to navigate. Staff was very helpful. Love that I can pull in and open with the app
Randy did a great job assisting me
Randy is awesome! We love the cleanliness and safety of this storage space. Would highly recommend
This place is amazing especially the help I received from Randy he's a great asset to your company and knows all about any questions I asked and he was very kind and helpful. You need more people like Randy he is 100% the best help I have received in a long time.
The public storage in Chelmsford, surprise me with a rent increase that was too high for me to make, so I called in to speak to someone and they got back to me quickly. The person was able to help me, Thank you Jesus! With keeping the rent the same for three months which in my case will help a lot. Many people are going through a lot right now all around the world. It is good to see some compassion to others, Praise the Lord! I really appreciate it. Thank you! And May God bless you!
I rented a storage unit yesterday. Process was easy and Randy was super helpful.
I called yesterday to get more information about the location. Randy was super friendly and informative. He told be all about the drive in access and how the rental process works. Randy is very professional and I’d definitely considering renting with him.
Went in to get information, didn’t end up renting at this time but Randy was amazing! Answered all my questions and was friendly! 10/10 service.
Very nice gentleman helping me out set up my first storage unit! Thanks a lot Randy!
Frank saved my day! 10/10 customers service !!!
Frank is the man. Customer service top tier
Spoke with a gentleman named Randy and he was super nice and professional..will definitely be using this place and recommend it to anyone who needs storage in the area ..great experience and great location..glad to give 5 stars š¤©
I’ve been a customer here for over 2 years. Overall it’s a good facility that’s clean and maintained. I recently had some issues with my unit and the change in rent price. Tom reached out to me and was able to work on fixing my concerns and lowering my price.
Excellent service by Tom and Stephanie
All our questions answered and
Definite genuine level of comfort with facility and location
Very professional and top level expertise !!!
Jack was amazing. Very attentive and got me a unit at an affordable rate in no time !
Employee Jack was very respectful and helped me out tremendously and he’s a super great employee. Public storage Chelmsford has quality staff
Tom help me with getting my storage he was very good š
Tom helped me move into the right size I needed for today. Facilita is very accessible
Tom was absolutely amazing. He was attentive and secured a unit for me at an affordable rate in record time. I moved my items in on the same day! Consider this facility if you are looking for an affordable and safe storage options!
Tom,
Thank you for everything. Prior to meeting with you, I was very frustrated. You helped solve the issue I was having with my account as well as my storage situation. I will recommend you/ Chelmsford location to anyone that Is looking for a storage unit. You had the patience of A Saint. Thank you for everything.
Tom did outstanding. Effortless rental
Took extra time to help very much appreciated! Thank you Tom so much!!
Very good help , and strog atencion to the information, about the rent the space š š
Had a lock issue at my storage unit today Beth and the locksmith man were very helpful! Great customer service great support all-around great facility highly recommend!! Clean and new facility. Beth is the best!!
Great customer service from Beth! Immaculate & pristine location. Would highly recommend!
The warehouse is very clean and cars can enter the warehouse. It is easy to reach the destination. The warehouse is very close to our company and can be reached quickly. I hope that in the future, it can be accessed 24 hours a day
Was super impressed by the amount of space and variety in size of units. Very clean facility and both Adam and Jessica were extremely knowledgeable and helpful during my visit!
The team in Chelmsford did an amazing job throughout my time renting three units and when I left they were of help when one of my movers injured themself and provided much needed water until we could replenish. This facility is one of the cleanest and easy access storages I have ever leased.
Good place definitely great deals on space tell Adam Jason H. Sent you
Very clean, very safe environment, and the staff is always so helpful!
Nice place and comfortable to go in and out
Great customer service, clean and spacious facility.
Adam, Ashley and everyone that works here is excellent. Friendly, helpful and it's a user friendly place to store your goods. Very clean and well organized.
Highly recommend!
It was super easy to navigate the website to reserve and pay for a unit. Signing the paperwork thru my email was also very easy, and the manager was very nice and helpful over the phone. Getting onto the property and into the unit was also quick and easy. I am, so far, very pleased
Excellent customer service and prices are very reasonable.
Very satisfied with the facility, indoor parking makes it nice and easy to get to your belongings
The place is always clean
Love that I can go and comfortably store my things without rain/snow or cold.
This is a safe storage, very clean, variety of different sizes, convenient accessibility,good climate control, excellent customer service. Adam is the best he is the Manager ask for him.
I was there on Saturday and forgot the lady who helped me. She has only worked here for four months, hopefully this will allow you to know who she is. She deserves praise and recognition. I switched to a smaller unit, she knew what she was doing. Went out of her way to help me without hesitation, put my interest above hers, and she was quite busy. It’s staff with a great attitude like this that results in customers like me staying. Thumbs up to her.
Really good with communication and stuff was in great condition
Excellent service. People who cared are hard to find in the business world. Thank you Call American!
Absolutely professional clean wonderful staff very secure as well as genuinely safe to preserve your cherished belongings and or whatever else you would need to store. Helped in a time of need showed compassion to two disabled persons that were targeted and abused helping us change units after illegal removal and mandated to bring to our storage at all American storage All American storage saw this heard our story and allotted us to change units into a larger unit because the people that illegally displaced us broke all of our medical equipment and most everything we had aside everything else they took, so We would say that this is the best storage place to go. Thank you so much all American storage in Chelmsford Massachusetts!!…
Very Good Customer Service,Adam very Helpful Always try to help
This was a great experience! The building was meticulously clean, and all the staff were very friendly. It was easy to do whatever I needed to do, whether that meant renting a unit, changing my home address, changing my unit, or eventually canceling the service. I would absolutely recommend these guys!
Adam has always helped me, whenever I needed it, with a smile.
The storage lockers are easily accessible by elevator. You go through security gates, entering your code then enter inside the building. Your contents stay dry and I just love it. We moved to this facility because of access from indoors and able to use the elevator. Adam at the front desk is very professional and very helpful.
Very nice facility. Friendly staff. Love the drive in feature.
I never had any issues while I was renting my storage unit. The staff was always very helpful and professional.
the man at the front desk was very friendly and made the signing up process easy. i also was
grateful that he recommended renting the 1st floor storage unit so i can just drive right up to it instead of being on the 3rd floor
The team was highly flexible and willing to work to meet customer needs.
Very good. Furniture and belongings were in great shape
Everything was so easy to do online. I have yet to get to my storage unit but renting it was very easy.
Adam is always reliable when it comes to any questions or problems I may have. I couldn't ask for better service always great customer service every time I come in.
Adam is very helpful and maintains a clean and safe facility.
Im horrible with names but we had a young lady at first to move us in get all the paper work signed then took us around to show us where everything is also our unit. Very polite and kind then we finished with Adam who was amazing. Definitely would recommend anyone to All American Storage in Chelmsford Ma.
The Manager, Adam Foss, was extraordinarily helpful, walking me through the process of renting a space, cost per sizes, etc. He showed me various actual possibilities, how to get to them, which elevator, & turns in hallways. After my renting space, he even accompanied me to indoor space for unloading/loading , showing me where to park after I went through gates with my car & access code. I'm 77 & technologically braindead so this was terrific. Since it's called "Self Storage" & emphasis had been for online booking, I hadn't anticipated an amazingly helpful human. A beautiful facility, by the way, in no way reflecting the dark, murky storage units in movies & TV programs.
Adam was one of the best people! Helped me with everything i needed with the storage. Was always understanding when it came to certain things. And just a wonderful person in general.
Excellent customer service, clean, great access and security
Very quick and easy switch to a smaller unit. Adam, the manager, is great to work with. Very knowledgeable and helpful.
Online rental was very straight forward and easy to complete
The process was clear and completing the required documents was clear
The woman who helped us was very friendly and welcoming. The process was quick and easy! The facility is clean and easy to access!
Very helpful staff every time we are there
Very clean. Easy to find the unit. Employee that helped me was super friendly and very helpful!
Great customer Service and show me around the whole place. The person is very nice and was able to understand everything from in and out.
Excellent service, employee very easy to talk to and answered all of our questions and/or concerns. Thank you!
Adam was great, Ashley was also great !! The place is super clean, And safe.
Only left because I moved far away.
Highly recommend this facility.
A+++++ Staff. Super clean and affordable
Daughter moved back home for the fall and winter ... now relocating and
found that the climate controlled conditions while in storage kept her
furniture and mattress in fresh, ready to use condition.
Ashley and Adam were terrific. Very helpful in assisting me in setting up our company account. Great team
Always pleasant and accommodating š!
My experience working with Ashley was amazing. She was very helpful in showing me the different units available and always had a huge smile on her face. Such a warm and inviting place.
Everything has been great here, I have no complaints! Great customer service and I love the temperature control which really keeps things comfortable.
They have been good from the beginning to us.