Public Storage Self-Storage Units at 2520 S Eagle Rd, Meridian, ID

Super clean and secure - but the app to open the gate does not work coming or going (says not in tange when i am close enough topunch numbers in or rightby the gate.) I think that must not be working. Otherwise very happy. In fact i wasn't going ot bring my Christmas boxes, sketches, and art there until i saw how clean it was inside the unit.

Very clean property, great app that you can open the gates using your cell phone.

This place will slowly rob you over time. My initial rate was $268/months. Over the last year they have incrementally raised it and it is now $443! When I called and asked why they said they can rise it whenever the like based on “market value”. They are robbing people blind. Before you know it, the storage facility will be the same as renting an apartment. Scam artists.

Tina made the process go quickly and efficiently. Great job!

GREEDY. UNETHICAL. ILLEGAL. I have been a long time, on time payment, clean, and kind customer for nearly 2 years. My rent has gone up 3 separate times with over a $100 increase. I have not been notified of any of the increases and when speaking with employees about the issues they offer “new customers” the same size unit I have for $160 a month. I am now paying $300. This is price gouging, it is completely unethical and illegal in the states of Idaho, Title 48; chapter 6 of the legislation. DO NOT use public storage if you want to be shown any shred of respect and common decency. This company will not help you with anything. They will not answer questions. They don’t care about their customers. They only just see $$$. I asked to be switched to a unit that is $160 a month and they refused to help me. I will be going with any one of their competitors as they will show me the respect and communication that any paying customer deserves.

Excellent experience. Both property manager (Ken) and customer service provided excellent service.

I handled all the arrangements on line. Very easy and convenient.

I love how you can open the gate via your phone and Bluetooth! I've had many storages throughout the valley. Public Storage is the only place that offers this out of all the places I've rented at.

Automatic is awesome

The only reason public storage on eagle road gets 2 stars is because of the cleanliness. That’s the only good. Now for the bad. Customer service is nonexistent. There are people who want to pay with cash these days. Since the on-site manager was never there, I tried to use the kiosk. That almost never worked. So I had to drive to another facility about 5 miles away just to pay. Speaking of that, the cost. Public storage just wants your money. During my rental, I noticed the same size unit going for cheaper so I asked for a rent deduction. Shot down multiple times. These people are nothing but money hungry. And lastly, moving out. Good luck getting ahold of someone. When I did after going through the horrible automated system on the phone, I finally was able to speak to someone. Lacked empathy, screaming kids in the background, thank you for your time, bye. In conclusion, I would not recommend this facility to anyone if customer service is a big deciding factor