Public Storage Self-Storage Units at 10650 Joplin Rd, Boise, ID

So glad public storage took over the last company was horrible. The regional manager was absent. They never could keep employees. Strange things happened with people's locks on their units... hopefully this place will be run properly now.

Well, I loved this place when it was Idaho Storage. They were always responsive and helpful. But the minute it switched to Public Storage, things started getting incredibly difficult. I am glad I left when I did. I vacated my unit right when they were switching hands. I submitted a notice to vacate with Idaho Storage and emailed them. I also submitted such notice with Public Storage. Before the end of the month, I was out of there. On the day I vacated, I attempted to go into the office to speak with someone about closing my account--no one was there. I attempted to call the office about 4 times that day--no one picked up. I left a message--no one called me back. Now I get an email about how my unpaid rent is overdue. I call, and FINALLY get a response. But instead of resolving my issue and closing my account, the representative put the burden back on me to "call again later". It still has not been resolved to this day. Really an annoying experience with this place. Idaho Storage will be missed.