She did an awesome job! The best!
Deanne was super kind and helpful 😊 She was gracious with us when our vehicle didn’t fit in the space we had rented & helped us switch to a different unit & get a great deal!
Dustin is a pleasure to chat with, work with, and is super helpful!
I had an absolutely wonderful experience with Deanne at Public Storage. I needed to transfer from one storage space to another, and Deanne could not have been more helpful. She made the entire process incredibly easy, took the time to explain everything, and went out of her way to make sure I was taken care of.
More than anything, Deanne is just a lovely person. She is warm, friendly, patient, and genuinely seems to care about the people she helps. Great customer service is becoming harder and harder to find, and Deanne is a wonderful reminder of what it looks like when someone takes real pride in helping others.
Public Storage is very fortunate to have her. Five stars without hesitation—and a special thank you to Deanne for making my day a little easier!
D-Ann and Dustin were wonderful!
Thank you both!
Deanne and Dustin are the best!
Excellent service ! Thanks so much
Deanne is fabulous..she is so helpful, knowledgeable and kind. Best storage facility!
D-Anne was very quick, professional, and made sure to get me in a nice and clean unit. The app looks great, and works well
Dustin was super amazing and really helped me figure stuff out
Deanne was very nice and gave me excellent service.
I want to recognize Deanne and Josh at Public Storage for providing an exceptional level of customer service—well beyond what I expected.
I had rented a storage space online, and when I arrived, I realized that the unit I had selected simply wasn’t going to work for what I needed to store. It would have been easy to simply tell me that I had rented the wrong size and leave it at that. Instead, Deanne took the time to understand exactly what I needed and personally helped me work through the available options to find a better solution.
What impressed me most was the amount of time and patience she gave me. At no point did I feel rushed or like I was an inconvenience. She was professional, knowledgeable, friendly, and genuinely interested in making sure I left with the right solution rather than simply completing a transaction.
Josh was also extremely helpful and contributed to making the entire experience a very positive one. Together, they demonstrated what excellent customer service is supposed to look like.
I have spent much of my career working with people and organizations, and I know how difficult it can be to find employees who genuinely take ownership of a customer’s experience. Deanne did exactly that. She represented Public Storage exceptionally well, and I hope her management team recognizes the value of having someone like her working directly with customers.
Companies spend a great deal of time and money trying to build customer loyalty. Sometimes it really comes down to having people like Deanne and Josh who are willing to take a few extra minutes, solve a problem, and make a customer feel valued.
Thank you, Deanne and Josh, and especially Deanne for going so far above and beyond to help me. Your effort was noticed and very much appreciated.
It was disappointing to learn that the amazing property manager, Mitchell, is no longer with this location. His departure is truly a loss for the property and its customers. Mitchell was always professional, knowledgeable, helpful, and genuinely cared about the property and the people he served. Unfortunately, it seems that things have been changing since his departure and its not the same. He set a very high standard, and his presence is definitely missed.
Josh and Deanne were super helpful and so informative. It’s nice when people know how to do their jobs.
deanne did great job getting unit unlocked
Deanne was awesome. Will suggest using this place
Was super helpful in getting covered parking. Great personal help
I honestly cannot say enough good things about my experience at Public Storage, and especially about Deanne. From the very moment I met her, she was incredibly welcoming, warm, and genuinely kind. You simply don’t come across many people like her anymore.
Deanne’s hospitality was unmatched. She made what could have been a quick and ordinary experience of getting a storage unit feel personal and memorable. She took the time to have a great conversation with me, listened to what I needed, answered all of my questions, and made sure I felt completely comfortable with my decision. You could immediately tell that her kindness wasn’t forced, it was genuine.
A friend actually recommended this location to me specifically because of Deanne, and after experiencing her customer service firsthand, I completely understand why. She represents the kind of person who makes you want to come back and recommend a business to everyone you know.
I have already recommended this Public Storage to family and friends because of my experience, and I will continue to do so. If every business had someone like Deanne, customer service would be on an entirely different level.
Public Storage is very fortunate to have her. She deserves to be recognized for the way she treats people and the positive impression she leaves on everyone she meets.
Thank you, Deanne, for making my experience such a great one. Exceptional hospitality, exceptional service, and an exceptional person. Five stars doesn’t quite do it justice.
Deeanne, was extremely helpful with my storage Units she is a very kind person, thank you very much!!!
Wow! What an amazing experience! It’s been a long time since we’ve had such great customer service. Thanks for your help, Deanne!
Deanne is an amazing property manager. We looked all over for a large camper trailer storage site. We walked in and she let us look at several different spaces. She is friendly and professional. I would recommend this storage facility to anyone.
Deanne was amazing at helping me with my storage unit. From setting up billing to communicating with me regarding changes within the facility .. she’s always on the spot. If you get a chance to work with her .. you won’t be disappointed
Come see Deanne. She got me exactly what I was looking for and made sure I was happy and understood everything before I walked out. Thanks you Deanne for making this a completely great experience for me!
Deanna is awesome and very helpful!!!
Deanne was wonderful to work with and very efficient. Love my new covered space!!
Deaanne was awesome and was so helpful working with us!
Deanne and Mitchell found me the perfect spot for my large pontoon boat! So nice to have an accessible spot!
Deanne said is the Best! Great service.
Deanne and Josh were awesome! Thank you!
Deanna was fantastic and I'm a return customer because of her
Deanne is so great! She walked us through the entire process and was professional, helpful, and so kind every step of the way.
Fantastic service! Deanne!!!
Deanne was awesome in getting me set up with our storage unit. Love this place. Thanks!!
Deanne and Mitchell are the absolute best!!!! The best storage experience I’ve ever had. Well maintained property too!
I've been to many storage facilities throughout my years, but the customer service that I've received here at 10650 Joplin with Deanne has been outstanding and a very enjoyable experience!
Deanne provided FANTASTIC customer service. She went above and beyond to make sure we got the best rate!!Prooerty is clean, secure and well maintained.
Deanne is easily the best property manager I have dealt with. 5 stars. First rate!!!
Deanne was awesome. Great professional company.
DEANNE IS NUMBER ONE WHEN IT COMES TO OUTSTANDING CUSTOMER SERVICE. SHE CONTINUS TO HELP WHEN I NEED HELP AND I KNOW I COUNT ON HER AT ANY GIVEN TIME. SHE IS MOST APPRECIATED. THANK YOU PUBLIC STORAGE FOR HIRING INDIVIDUALS LIKE DEANNE WHO TAKE CARE THE CUSTOMERS. DEANNE DESERVES TEN STARS.
I've been with Public storage since 2018.
The facility is just delightful. The grounds are very clean and it almost has a park like setting. Miss Deanne who works in the front office is such an amazing person to have known and dealt with!
I would give Public Storage 10 stars if possible! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Deanne was absolutely amazing. I do a lot of business with Public Storage. They bought the Joplin Location which used to be Idaho Storage. They have honored everything and treated me very good. It’s nice to have a bigger company come in and have the same or better standard than the previous owner. Thank you Joplin team! Deanne is awesome. Probably has great support above her.
I cannot say enough great things about Deanne Hoff! She spent nearly two hours helping me, and from the moment I walked in, she treated me with genuine kindness and care. She explained every detail of the rental process thoroughly, answered all of my questions, and made sure I completely understood everything before moving forward.
She even offered me a free bottle of water, which was such a thoughtful gesture and really showed how much she cares about her customers. Throughout the entire experience, I could tell she truly wanted to help—not just make a sale. That level of genuine customer service is incredibly rare.
I was worried I would have to visit several storage facilities before finding the right unit, but Deanne made my first stop my last. She found the perfect unit for my needs, and the facility itself is incredibly clean, modern, and well-maintained. Everything is organized, feels very secure, and gave me complete confidence that my belongings will be safe.
The Public Storage app is also fantastic. It’s incredibly easy to use, makes managing your account simple, and provides convenient access to everything you need. Combined with such a clean facility and outstanding customer service, the entire experience was seamless from start to finish.
Thank you, Deanne, for making what I expected to be a stressful process so easy and enjoyable. Your kindness, patience, and genuine care made all the difference. Public Storage is fortunate to have someone as knowledgeable, professional, and caring as you. I highly recommend this location to anyone looking for a storage unit!
Deanne was the one that help me so amazing friendly communication great attention super nice the perfect person for the job this person deserves a raise so great service ☆☆☆☆☆
Deanne was fantastic. I have never rented a spot for my camper and she made this seamless.
All the details were covered and we were well taken care of. Great experience. Thank you!
Deanne did a great job finding a spot for me. Her customer service was excellent. This Public Storage is clean and customer friendly! Would totally recommend!
Deanne was really nice and being very honest, helped us a lot! Definitely recommend this storage.
We had a great experience with Deanna at public storage.
Property is clean and organized. Staff is friendly and helpful. Deanne was especially kind and answered all of my questions.
Deanne was very helpful with helping me and getting me into a new unit ! Very professional and detailed ! Thank you
Deanne and Mitchell were awesome
Mitchell and Deann were fabulous! Great experience.
Deanne and Mitchel are amazing and provided great service.
I highly recommend this place. The facilities are top notch but what separates it from others are the employees Deanne and Mitchell. They always are looking out for your best interest in mind.
best place for storage I've found Great working dean
Lots of space. We parked our 29' travel trailer. No yard or driveway to park it.
Deanne was fantastic to meet and work with. My rental experience could not have been better. I rented the space I wanted and received outstanding customer service!
Very clean facilities lots of outside spaces for rvs Deanne the manager is amazing! The toll free auto generated me a site a Deanne took the time to meet me figure out exactly what I needed a set me up in an even better site that is perfect! I’m so happy with the experience here !
Deanne was wonderful, helping me navigate a late fee challenge that I had with my credit card number being stolen and needing to input a new credit card for auto payment. Highly recommend this place!
We recently acquired a storage unit with Public Storage over the phone. When we arrived the next day to store our items, we could not access the unit number that was assigned to us.
I contacted Deanne, the On Site manager of the facility. She went to work to resolve the issue and within a few minutes, she located the correct storage unit, and made sure everything was as it should be. She really went the “extra mile” to help us and we truly appreciate it.
Thank you Deanne!
I dnt know were to start.. Great people,great vibes. Deanne is a wonderful soul. highly recommend 10/10
Great experience with Deanne and Mitchell. Very helpful and worked to get us a competitive rate.
DAnn is awesome. She’s a true keeper for your business
Deanne has been a fantastic sdvocste for our family and for the company. You can’t find better service in the community
Mitchell was amazing! Made the entire process very smooth, excellent price and great customer service! I’ll be telling my Rv group to start storing here! Thanks Mitchell!
Deanne was a rockstar. She had a true passion for her job, did everything she could to get my unit locked in at the rate my reservation was for and walked me through getting the app dialed in for future use of the facility.
The location is immaculate and well maintained. I am glad I stopped by to get a unit, as my experience wouldn't have been the same online.
Deanne and Mitchell were fantastic to work with on resolving an issue in getting into a new spot!
Deanne and Mitchell were so so helpful they helped me and went over and beyond with both office changes and lock issues. Both great to work with!
We stored our truck and trailer here over the winter and felt the prices and location were good. Dianne in the office was very kind and we appreciate her quick communication and great service. We hope there is space here when we’re ready to store again.
Deanne was very helpful from start to finish and explained everything in detail, will definitely be repeat costumers.
These amazing individuals I've come and seen I don't know how many times I've walked in to handle my parents storage needs after their passing, been distraught with grief, unbelievable stress, worry and anxiety...
These angels were there and understood my situation and countiue to help me a whole year later with outstanding curtisousy, customer service and love.
I was able to keep my parents unit in time and there's nothing happening by accident.
Thank you for miracles, tears and understanding beyond any other business I've worked with except for my very own.
Glad to know, there are professionals that care as deeply as I have these past 10 years. I hope you, reading this. Do the same.
Diane and Mitchel were more than helpful during my visit today.
Deanne was more than helpful, professional, kind and went above and beyond! Highly recommend.
Deanne was great and made everything super easy and fast
Deanne and Valerie helped me out with my account when I was having trouble, they both were the best and walked me through everything,5 stars for them,thank you so much for the help
Deanne helped me out and gave me great advice during a time in need and was happy with the outcome of choosing her and using public storage
Mitchell was very informative and helpful, and saved me from being locked in. Mitchell helped me with my gate code and had a great attitude about it. I even got a second unit because I needed more space. Deanne helped me.our with the process and it was fast and painless. I appreciate both of their help and they did it with smiles and great customer service!
Deanne did great service on our account!
Deanne is so professional and very nice.
Her attitude is great 👍
We are so grateful
Deanne was very pleasant and thorough. Site is very clean and well kept.
Mitchell was fantastic! He was very helpful, highly recommend :)
Best storage unit facilities. Thanks for the excellent customer service, Deanne & Josh are the help I needed! Took care of the rental process with no issues.
Deanne and Josh did a great job today helping us
Deanne and Josh we’re extremely helpful with my 8 spots that I have with Public Storage!
Excellent Deanne was very help and welcoming. This place is awesome!
Great service from Mitchell and Deanne!!
Deanne took great care of us and was over-the-top helpful!!!!!
Deanne was great to work with!
Deanne was very helpful and great to work with.
Deanne was the most amazing!!! Easiest storage she made us feel comfortable and happy to store our things here!!!
Deanne was so super to work with. Great customer service. Keep her for sure.
Deanne was friendly, polite, and professional. A fast and easy process. Great location.
Mitchell and Deanne were great and made the process easy - thanks!
Mitchell has the best attitude! Great experience.
Simply the best. Friendly and helpful
Great hours for access to units. Lots of lights and cameras . Great safety despite size. Wel patrolled during business hours. Very flexible with moving with in the grounds as units come open.
Deanne and Mitchell had great customer service and were very helpful with reserving my storage space. Very professional!
Deanne and Mitchell are awesome! I needed a storage unit for my daughter who was moving. They were wonderful at accommodating me from Phoenix. They also took care of making changes and allowing us to place pod near our unit for 24 hours. Such amazing customer service!! Thank you!
Just walked in to add another unit on my existing account and Mitchell made it pain free! Very friendly, informative and went above and beyond to make sure I walked out with what I needed! Would recommend to anyone looking for storage! 😊
Deanne was an absolute pleasure helping me rent my trailer spot. Thanks for going the extra mile and making it happen. Great customer service.
Edited 4/6/26
Deanne was a great person to talk to she helped me with my vacate and helped transferred and my 24 hour access she is a wonderful person would recommend
Mitchell and Deanne were great at helping us out when our door broke. Mitchell went above and beyond to figure out why our door broke. They got a work order and took care of everything. Can’t say enough good things!
Mitchell was super helpful with a quick move in when we were not onsite :-) he helped facilitate our move remotely and kept in communication with us throughout with pictures the whole time. Great experience and follow up.
Deanne provided wonderful service in setting up my rental. Her pleasant demeanor left me me happy that I chose this facility for my storage needs. I have not yet been to the facility; however, based on customer service alone, I would highly recommend.
Great experience with this storage facility. The staff was very helpful and understanding, especially Deanne and Mitchell, who handled everything professionally. The facility is clean, well-managed, and easy to access. Highly recommend.
Mitchell was very helpful and got me exactly what I needed. He was very patient as well
Deanne was very helpful about a payment situation and got it figured out quick and easy!
Mitchell was great and very helpful! Thank uou
Deanna was great to deal with!
Both Deanne and Mitchell are so kind and extremely helpful!
Very helpful Deanne was great.
Service was amazing and super easy. Mitchell and Deanne were the best
👌
Had the best experience getting signed up for a unit. Mitchell made everything seamless made my day. Thanks! Mitchell!
This facility has a special manager. Deanne will make sure that you are happy, safe, and have the best price. She is dependable and cares about her customers. She is just one of the reasons we are staying with Public Storage!
Deanne is the kindest most beautifully honest person. I have ever met. She is such a gem. Hold on to her
Deanne, Mitchell were big help
Deanne was by far the most helpful anyone has ever been. She was absolutely amazing!
DeAnn very helpful she sincerely wants her customers to be happy with the unit size they want to rent.
I have multiple units at this facility. Mitchell and Deanne are the new on site managers. They are awesome. They are professional, knowledgeable and respond quickly to any questions or concerns I have.
Mitchell and Deanne were extremely helpful with the whole move in process! Smooth and easy as pie!
Mitchell was extremely helpful in finding a space the met my needs. Thank you!!!
Mitchell was great to work with today.
Great job!
Today my husband and I had the stress of searching for storage units online, after going through circles of hidden fees and 3rd party incorrect info, we decided to just try to one to be actually able to speak to a human being. We had the absolute pleasure of working with Deanne in the office who went above and beyond to help us find what was right for us! She was such a kind hearted women who is exceptionally informed and has a level of customer service that is very hard to come by nowadays!
We definitely feel safe and at ease working with this company. The price is better than most and the units (which Deanne allowed us to view 3-4 units) were clean and durable!
We are two very happy customers.
Deanne was excellent! Service was exceptional.
Amazing customer service! Great property, clean and well maintained!
Deanne was great to work with and helped make sure the spot fit all my needs and was ready to go. Would definitely recommend!
Deanne @ Michell were excellent and went above and beyond to help me on a Sugaro Hiils location. They sorted out everything that was difficult using kiosks. Absolutely awesome team!
Great experience with Mitchell!
Knew exactly what I needed. Had paperwork complete and out the door in 5 minutes.
I was met by Deanne today and she explained and showed me units for renting. She was personal, polite, and professional. I like the fact it is clean, and mice free. Deanne showed me how to download the app, and get the best rate. Everything was explained throughly.
Deanne has been amazing to work with here at this Public Storage location! She is always friendly, kind, and super helpful! Deanne is doing an amazing job at keeping this property safe and clean. Mitchell has been a pleasure to work with as well and we are grateful for both of them. I am sure you will have a wonderful experience working with either Deanne and Mitchell. Thank you!
Jeanne best property manager!
I was having such a stressful day and needed help fixing an issue with my unit security( nothing with them personal stuff) and Deanne was instantly so nice and helpful and went above and beyond to not only fix the issue but make me feel so welcomed and and reassure me that everything will be taken care of in a timely manner. I am fairly new to Public Storage and the property is well maintained and it is easy to access my unit. I highly recommend this location for your storage needs.
The site attendant (Mitchell) made me feel welcome, was very knowledgeable, and was extremely helpful.
Super friendly and helpful and their prices are very reasonable!
Josh assisted me professionally and efficiently
I needed a place to Store my 40’ RV, and I found it difficult to get my RV into the location that I originally picked. I had to change locations, and the fact that Public Storage owns several locations around the Boise area, and all are on a central computer system, made it easy to accommodate my needs.
Josh was exceptionally patient & helpful.
Always helpful and clean. Under new management.
Josh at Public Storage = 10/10!
Greeted us with a grin, nailed the perfect 5x10' unit, snagged us first-month special, and had us signed & locked in 8 minutes flat. Zero hassle, all heart.
Thanks, Josh—you’re the reason we’ll tell everyone about this place!
Super easy to complete the rental contract online, never had to go in during office hours. Most important benefit for us was 24/7 access but they also make everything super convenient. We’ll be renting for the foreseeable future for sure. 👍