Public Storage Self-Storage Units at 4750 Lucerne Park Rd, Winter Haven, FL

The app that opens the gates doesn't recognize the exit gate forcing you to exit your vehicle and enter an excessively long code everytime you need to leave. Additionally it does not work on the door to the buildings, again requiring me to enter a long code with every single trip to the vehicle. I have reported it weekly for a month both at the location and via the customer service line and nothing changes. Lastly the entry keypad is not accessible from a vehicle window and is up next to the gate, so if you forget your phone plan on exiting your vehicle to get into the facility. Very disappointed with this location. The only positive thing I can say is the 2 young ladies in the office I have encountered have been very kind and professional. Update: the location contacted me directly and stated they are working on the issue and the DM has been made aware. Apparently Public storage does not control the gates or the keypads. A 3rd party security company is responsible for the functionality of them. I have adjusted my rating to account for that.

Excellent place , service , costumer service and facility…💪

Very nice and clean property! One of the best I’ve seen and the staff is very friendly and helpful!!

Kiana and Lynn are professional and very helpful and courteous!

Kiana was a great help answered all of my questions! The property was new and it looked amazing!

The young girl that works there is AWESOME🥳However, the service is pathetic, and so is the set up. They only have 1 cart (yup you read that correctly), and they have this stupid yellow pole smack dead in the center of where you have to pull in at. I actually scrapped the pole trying to get out of the parking lot in my Ram 1500.

Very helpful and always friendly staff! Property is very clean and well maintained. The new security upgrades and gates tells me they care about the security of my stuff! A special thanks to the district manager Jahaira for helping with my account. Her beautiful smile made my day!😊

Had a great experience with Kiana. She was very helpful and took the time to answer all my questions!

Just rented a unit 2 days ago and started moving things in..we are in the middle of moving so this is an important thing for the process..we tried going back yesterday and there system is offline and nobody can gain access to the inside units. Being told we have to wait till Monday for someone to try to come fix the issue. Not offered an outside unit or anything to assist. So moving has become a nightmare unless I want to pay an extra $100 for another unit they have access to.

Jahaira me ayudó con mi espacio

Kiana is so sweet thank you for your guidance.

Great service! Stop by the office today after having a problem with my code and Lynn helped me get it fixed. The office and the property are very clean. So happy to have public storage open in the area.

Called the store, had some questions and the ladies were amazing answered all of my questions!!

It was such a pleasure dealing with Lynn. She was so pleasant and took the time to answer all my questions. Thanks Lynn!

Had a great experience with Lynn today. She was very helpful and took the time to answer all my questions! Would definitely recommend to anyone!