Public Storage Self-Storage Units at 4750 Lucerne Park Rd, Winter Haven, FL

Excelent space with all amenities with easy access. This is a brand, Nice very Knolage Customer service was provided by Francis. Love it.

Francis Love the clean environment. The excellent service by Francis. Explain everything clearly. Was very friendly and helpful. Thanks

Francis atencion perfecta.

Excellent

Lynn was absolutely fantastic! She keeps The property extremely clean. She’s very polite and professional. I will definitely be recommending this location to my friends For all their storage needs.

Francis me encanto el servicio les recomiendo venir. Muy amable profesional ella me ayudo con el tamaño que necesitaba para mi mudanza

First of all, I have to congratulate the manager, Francis, for all her professionalism and excellent attention to us as clients. I just stopped by to ask about prices and availability, and she always had a very positive attitude, and I truly loved it. I also want to point out that the property is super well located and its cleanliness is incredible, unlike other storage facilities. I want to give her more stars because not everyone does the job with such enthusiasm and attitude. In these times, customer service has been lost. Congratulations.

Francis was very helpful and answered all my questions. Highly recommend using this location!

Had a great experience, Lynn was super helpful, answered all my questions. Plus, the place was very tidy and clean. I will certainly be coming back!

nice storage

Francis me ayudo a descargar el app de public storage es lo máximo y su ayúda increíble

When you come here ask for Francis she is very nice person and very helper

Francis was the one who attended me very attentive and very good person when they come ask for Francis

OMG finally a storage place with actual intelligent staff that knows what they're doing and busta butt to make sure the business is safe and secure. Lynn was great and answered all of my questions! Such a fantastic person!

Lynn es muy amable y profesional

Just moved in like 2 days ago and I just have to say that the place looks well maintained! It’s clean, it smells NEW! And the staff is awesome. Also thank you Lynn for answering my questions about insurance and the lock! I moved here because of the price difference, if you’re thinking about moving to a new storage location, this is it!

Lynn was very courteous, extremely helpful, and answered all my questions in a very understandable manner!!!

Very polite and fast service from lynn

Stopped by this location to purchase moving supplies. Lynn in the front office was so helpful and polite. Thank you Lynn.

Jahaira is the best !

Lynn was very helpful with all my questions and concerns. Property was in nice clean condition. I always have an amazing experience when visiting. Thank you Lynn for your help and professionalism.

La manager de distrito Jahaira es excelente

Lynn was very helpful and got what I needed done!

Marity Great friendly service. Very attentive, answered every question. With a. 5 stars😁

The app that opens the gates doesn't recognize the exit gate forcing you to exit your vehicle and enter an excessively long code everytime you need to leave. Additionally it does not work on the door to the buildings, again requiring me to enter a long code with every single trip to the vehicle. I have reported it weekly for a month both at the location and via the customer service line and nothing changes. Lastly the entry keypad is not accessible from a vehicle window and is up next to the gate, so if you forget your phone plan on exiting your vehicle to get into the facility. Very disappointed with this location. The only positive thing I can say is the 2 young ladies in the office I have encountered have been very kind and professional. Update: the location contacted me directly and stated they are working on the issue and the DM has been made aware. Apparently Public storage does not control the gates or the keypads. A 3rd party security company is responsible for the functionality of them. I have adjusted my rating to account for that.

Excellent place , service , costumer service and facility…💪

Very nice and clean property! One of the best I’ve seen and the staff is very friendly and helpful!!

Kiana and Lynn are professional and very helpful and courteous!

Kiana was a great help answered all of my questions! The property was new and it looked amazing!

The young girl that works there is AWESOME🥳However, the service is pathetic, and so is the set up. They only have 1 cart (yup you read that correctly), and they have this stupid yellow pole smack dead in the center of where you have to pull in at. I actually scrapped the pole trying to get out of the parking lot in my Ram 1500.

Very helpful and always friendly staff! Property is very clean and well maintained. The new security upgrades and gates tells me they care about the security of my stuff! A special thanks to the district manager Jahaira for helping with my account. Her beautiful smile made my day!😊

Had a great experience with Kiana. She was very helpful and took the time to answer all my questions!

Just rented a unit 2 days ago and started moving things in..we are in the middle of moving so this is an important thing for the process..we tried going back yesterday and there system is offline and nobody can gain access to the inside units. Being told we have to wait till Monday for someone to try to come fix the issue. Not offered an outside unit or anything to assist. So moving has become a nightmare unless I want to pay an extra $100 for another unit they have access to.

Jahaira me ayudó con mi espacio

Kiana is so sweet thank you for your guidance.

Great service! Stop by the office today after having a problem with my code and Lynn helped me get it fixed. The office and the property are very clean. So happy to have public storage open in the area.

Called the store, had some questions and the ladies were amazing answered all of my questions!!

It was such a pleasure dealing with Lynn. She was so pleasant and took the time to answer all my questions. Thanks Lynn!

Had a great experience with Lynn today. She was very helpful and took the time to answer all my questions! Would definitely recommend to anyone!