Public Storage Self-Storage Units at 5014 S Dale Mabry Hwy, Tampa, FL

John helped us move in and had excellent customer service.

Great service today getting setup!

Sabrina was amazing

John had excellent customer service, helped me find a storage unit quickly and at a great price. Definitely an asset to this company.

The day I checked out the unit it had rodent feces “BIG”. So I told Sabrina? about it and they came and just swept it out. Then 13 months later when returning from my deployment I was very disappointed to find everything with the same kind of feces on it. I lost all of my clothes and half of my other belongings. Chalk this place off your list, you’ll thank me later.

John is very helpful and very nice person! He helped me to find the best option for my needs.Thank you so much!

I am 100% satisfied with the service Yolanda provided me today.

Sabrina was so helpful, attentive and clear with communication. She made the move in process so easy. We 10/10 recommend this location. Thank you Sabrina and Public Storage.

Sabrina was so helpful

Keith help me fast and was super helpful!

Sabrina was super helpful I appreciate you thank you

1. When signing up, I received a discount at a price that was favorable over other storage companies. I was told when signing up that the price was firm but "could be changed at any time". When I deployed to Qatar, it took only one month for Public Storage to raise my monthly price to $144 (a 50% increase). 2. During hurricanes Milton and Helene, I was promised that the unit received no damage. After returning from deployment roughly 1 month after Milton's landfall, I found that my storage unit had a waterline that reached 2 feet. Further, I found that the metal siding covering my storage unit was ripped off. When I raised this concern, it was not entirely fixed, and is still partially open today (4 months later). When submitting my insurance claim, they were unhelpful and unresponsive. 3. Communication with public storage is awful. When you try to visit the office during working hours nobody is there. When trying to call, they lead you to the corporate number. There is an option to speak to a property manager, which in my case, never answers. Within the last two weeks, the app has stopped working entirely. This leads to congestion at the gate and a significant amount of wasted time to try and figure out how to get in. My extra key has been with the property manager for 4 months due to the repairs mentioned earlier. I have contacted them 3 times to get this key back. 4. My unit was infested by some sort of rodent. There was feces among my belongings. To support this, the unit that I own has random plywood boards to cover the spaces between the contacting units. I am extremely unimpressed with the lack of professionalism exuded by Public Storage. I will never choose to store my belongings with this company again. The service that I have received from Public Storage in person, over the phone, and online is unforgivable.

Thx Sabrina 4 helping me move my stuff, I'm so happy rn 😈 She had excellent Customer service & great hair. I Would recommend her to anybody who goes here to store their stuff.

The customer service at this facility is top notch, their district manger Mel is absolutely amazing, she was very helpful and enjoyable to speak with.

I’ve rented for about 5 months and every time I’ve came back one of my boxes had been tampered with by a rodent. Theres no where on site for me to dump my damaged belongings and they said I’d have to put my rodent infested stuff in my car to throw away. To end it all, they are increasing my rent by $30 a month after I’ve disclosed these issues to them.

I used public storage after losing my home in the hurricanes it was my first time and the manager Sabrina help me though it all made it easy understanding I am definitely using public storage again 💯

Sabrina helps me lot for new storage with offering promotions thats helps me lot! Very approachable and talented in regatds with business of Public Storage.ThanknYou so much

Sabrina was amazing and got me a unit very quickly. Great service!

Sabrina the best

Sabrina was so helpful and understanding she made me feel so welcomed and really helped me understand how the storage works

I have recently purchased a storage at this facility and the employee Tony was an awesome employee. Very polite, friendly,and welcoming. Answered every questions I had I definitely would recommend this place to others and wil continue renting from this company should I need it in the future. Also when I had called the companies main office to find a storage unti available the phone rep was very helpful and I didn't want to look for any other options after I spoke to her.

Thank u sabrina

I was just at the public storage units on 5014 s Dale mabry hwy.After a very long week following hurricane Milton.Sabrina at the front desk helped me tremendously and made me feel at ease during a trying and confusing time.I thank her very much for all her help. She really went above and beyond to accommodate my every need and I wanted to take some time to publicly thank her for all her help.

My experience was flawless. I missed out on an ongoing special but they hooked me up with another, which saved me lots of money. Thanks PS!

Yolanda was amazing and gave us great service.

Sabrina was super helpful and knew her stuff! Thank you again Sabrina

Thank you sabrina

Very easy to move in and Sabrina was very helpful

Sabrina provides excellent customer service i highly recommend this location

Good costumer service

Sabrina and Yolanda were extremely helpful. The facility was clean and easy.

Sabrina was awesome and helped me out tremendously! Made my 1K mile move so easy and stress free!

Today I was having some difficulties in my app for renting a space here at public storage on South Dale mabry. Sabrina stepped in and saved the day. I'm happy I'm here.

Used this storage facility for 7 months for my job. Though the facility and units are not updated and a bit worn down, the customer service makes it worth renting here! Sabrina is extremely friendly and accommodating. She was always on-site with a smiling face and there for assistance if ever needed. I would rent from here again simply because of Sabrina!

Thank you so much Sabrina for all the help Today. Actually saved me sliver $200 on monthly rent and has been helping me over the past week. Had an issue with lost keys but was assisted with proper identification to receive access to the unit and was assisted moving. Thank you so much Sabrina!! 😁

Sabrina is an excellent representative for your company very polite and considerate when I come to her property her is very well maintained no trash on property ever

Thank you Sabrina you helped me so much

Devonne was extremely helpful and even checked several additional properties to ensure space /price. She is truly the benchmark for customer service, so rarely experienced today. Thank you!

Devonne was an great help. She went above and beyond to help

Sabrina was the best ! Had so much going on with problems on my end of space but she got everything handled quick definitely a good storage sight and customer service 💯🚀

I would like to give a big thanks to Keith at public storage. He is very helpful, very knowingly and knowledgeable of situations with these storage units. You can ask him anything and he will need you in it right direction and help you out with dealing with storage units I would like to see. I appreciate. Keith, keep up the good work

Thanks Sabrina for all ur help

Good place to keep your stuff

Muy buen servicio los mejores los recomiendo al 100%

Sabrina was very friendly and super informative during the rental process making it as easy as possible!

Sabrina was very helpful, professional, and knowledgeable about the business. The set up was easy and quick.

Sabrina was great and very helpful awsome customer service 👌

Amazing help from Sabrina and Ruben

Sabrina was amazing today as always thank you for making my transfers super easy and qui k

Highly recommend this facility Keith the guy I spoke with to set things up was amazing really appreciate his time and effort getting me squared away. Fair prices based on current market and the facility was well kept.

Sabrina had excellent customer service skills. She took her time with us setting up our business online.

Do NOT use this storage facility... My personal belongings were infested with rat feces and urine. I have called the management many times to inform them about the infestation and they refused to give me a credit back or reimbursement. I had to pay a company to remove the final belongings and dispose of them.

keith was very helpful and courteous thank you

Great service! Had some issues because I purchased the wrong unit online but he was able to get me transferred to the right one very quickly. The property is very clean & nice 10/10 recommended!

Sabrina has been talking make payment for years she is amazing and she keeps everything so clean tank's tou so much

I've been doing public I've been doing business with public storage for over 10 years. The customer service never ceases to amaze me. Now at my newest store where Sabrina just helped me above and beyond what her job duties are I'm sure highly recommend store your things here Sabrina's got an eye out for it

The unit I rented online was filthy when I arrived to move my stuff in. The picture below are of the back wall of the unit and the floor. There was dirt, debris, and several animal droppings all over the floor and a approx a 6 inch wide hole accross the back full of dirt. Sabrina who was working there seemed like she did not want to be bothered and could care less when i told her. Shrugged and said " the unit has been sitting for a while and that's what happens." I cancelled my contract and left. They should be checking units prior to customers arriving to move their stuff in. Very unsanitary. Very disapointed in whole situation.

Sarah at the front desk was so incredibly helpful! I was having issues reserving online and my promo expired by the time I got to the store the next day! She was able to get me in and out with my promo intime to clock in to work! Thank you so much you saved the day!

Clean ,well maintained. Everything as advertised what more can I say

Sabrina I wanted to thank you for always smiling and making my day better u do such a good job at keeping ur props up and clean

Thank you Sabrina for all ur help your the best

Sabrina was really helpful walked me through everything n I thank her for this

Scam. Double rates wo explanation. Zero stars. Lady is very rude and they threatened you if you are late 😒 headaches and stress don't go here. Poorly managed. Should be simple and painless.

This place is a scam!!! Beware!! Do not give them business!!! Raise your rent as soon as you move in and give you all kinds of fees!!

I just went here and it was closed with no sign stated when they would be back.

Thank you Sabrina so much

Thank you sabría all your help

To Mrs Amber...... WOW, All I can say is WOW..... what an amazingly kind and helpful person!! She is an asset to the company, truly!!!

Thank u so so much for all ur help. Ur the best

Amber is awesome!! She's was very friendly and has much knowledge about her job. That was the fastest service I've ever had at a storage place. Great job Amber and thanks!!!

Sabrina was amazing ty

Sabrina was very helpful and gave me all the assistance I needed to rent the unit. Great representative

I initially looked at this location due the proximity of my home. There are newer facilities not too far away. I am so glad I chose this Public Storage. The rental process was easy. When I went there on the first day it was all ready for me. This facility is clean, easy to navigate and well organized. The why became apparent when I met Sabrina. She is friendly and cares about the renters. Great service and very personable. I highly recommend.

Thank you so much for all ur help

Excellent customer service from Sabrina at the Public Storage location on Dale Mabry Hwy in South Tampa. The size of the storage unit meets my needs and Sabrina is very helpful walking clients through use of the Public Storage App. She also walked me through specials that were available and helped me confirm my reservation for my PCS Household Goods delivery. Definitely recommend this location for competitive rates and helpful customer service.

🙌

Thank you Sabrina u walked me through ever very sweet young lady

Sabrina is amazing! She goes above and beyond. If I said I had issues here it would be a reach.

Sabrina is so amazing!!!! She goes out of her way to help as much as she can. When I call the office she always calls me back right away and does her best to solve any problem that I have. Sabrina does a wonderful job and knows how to handle every situation.

Sabrina is always helpful and it’s such a pleasure doing business with keep up the good work Sabrina

Sabrina was amazing help great customer service love this place

Sabrina is amazing! Always helpful and friendly. She helped make the transition smoothly. Any time I need to store again, I will go to the one on S Dale Mabry Hwy location. When dealing with stressful things like moving all your household items in or out of storage, it makes things easier when you have a property manager that is aware, helpful and FRIENDLY (seems like nowadays no one has those qualities).

It started out ok, but over two years multiple price increases doubled the rent. Rat droppings in unit and no food or anything that would attract them. Insulation flakes off of ceiling with the heat. Other customers bust holes in drywall. Access was fine, no issues with payment clerk was helpful.

Sabrina was so helpful and literally the best!! She helped me with so much when it came to needing extra space.

Anaís was fantastic! She had all the answers I needed for my move and got me setup in a great unit. Thanks!

Sabrina is Amazing!! (She was helping my husband and I get our account set up for the Public Storage 2 miles down the road where we rented from since the manager at that location was unavailable). Sabrina explained things well and was very helpful! She said if I needed anything, just give her a call. I got to the other Public Storage location to try my door code and it didn’t work. I called Sabrina, she came over to fix the door & then my door code worked. (The door latch was flipped up). She truly was helpful and made our move a lot better by being efficient, helpful, and friendly!! Sabrina needs a raise!:) Public Storage would be fortunate to keep her as a manager.

Thank you Sabrina For all your hel an ur property is super clean

Sabrina helped me so much i messed up the space i needed and was upset about it but she helped me with the space i needed ty sabrina

Phil was super helpful to my family! Thank you!

Thank you Sabrina for all your help it amazing

Sabrina took great carry of my account was helpful explain my last payment and went out of her way to help close I would recommend this storage just because of her

Horrible service! Charged me a full month's rent for two days past the 1st of the month.

Little hard to get to but very clean and operational.

I just wanted to take a min and thank Sabrina she is amazing since day one!!! She is always smiling n us very help for she is the best thank you for all ur help!! Public storage your lucky to have her!!!

Thank you Sabrina. For. All ur help

Thank you Sabrina for all ur help

Came in on 2/14/22, and Sylvi was incredibly helpful in explaining the process and setting up my account. Great experience!

Public storage work with you on late payments thanks to Bre assistant I didn't have to any late fees

Good service with my account thanks to Bre!

Carlos was the person who attended me and was very helpful gave me all the information i needed, had great customer service and was very nice.

Thank you Sabrina amazing customer service skills

Thank you Sabrina for all you help