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Public Storage Self-Storage Units at 4625 W Gandy Blvd, Tampa, FL
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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3'x3'Online only price$ 12/moSmall 3'x3'- elevator access
- climate controlled
- inside unit, swing door
- locker
$ 12 /mo $ 12Best Price Label+ one-time $29 admin feeHurry! -
5'x10'Online only price$ 103/moSmall 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 103 /mo $ 103Best Price Label+ one-time $29 admin feeHurry! -
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5'x10'Online only price$ 104/moSmall 5'x10'- elevator access
- climate controlled
- inside unit
$ 104 /mo $ 104Best Price Label+ one-time $29 admin fee1 unit left! -
10'x10'Online only price$ 188/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 188 /mo $ 188Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 201/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 201 /mo $ 201Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 203/moMedium 10'x12'- elevator access
- climate controlled
- inside unit, rollup door
$ 203 /mo $ 203Best Price Label+ one-time $29 admin fee1 unit left! -
10'x18'Online only price$ 263/mo
Large 10'x18'- elevator access
- climate controlled
- inside unit
$ 263 /mo $ 263Best Price Label+ one-time $29 admin fee
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10'x18'Online only price$ 265/mo
Large 10'x18'- elevator access
- climate controlled
- inside unit, rollup door
$ 265 /mo $ 265Best Price Label+ one-time $29 admin fee
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10'x22'Online only price$ 318/mo
Large 10'x22'- ground floor
- climate controlled
- inside unit, rollup door
$ 318 /mo $ 318Best Price Label+ one-time $29 admin fee
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Reviews ( 317)
Greta location! John was so helpful getting us checked in and all my information done!
Yolanda was helpful and so friendly. Thank you so much in helping me.
Yolanda, was super, she is great and her service was exceptional, was a pleasure dealing with her.
I had the best storage experience here I have ever had. John was incredibly helpful from the moment I reserved online to leaving the facility on my first trip. Storage rental can be stressful and John made sure I had everything I needed and made the whole process so seamless!
Yolanda was amazing. She helped me with all my needs in switching my unit over to another one. I would give her 100 stars if I could.
John is great
John was amazing and very helpful with getting me my storage unit
John was fantastic!
John was very helpful and nice. He made my move in fast and easy. Would recommend this location to anyone in need.
Hi my name is Amber H, as I've been at the storage Danielle as been the best staff. She's very kind and polite and always gets the job done, she always allows me to use the bathroom even when it's locked and allows me to charge my phone anytime if needed. She's an amazing worker and knows how to do her job right, thank you Danielle!! 3413 West Hillsborough Avenue
Yolanda was so much help. Thanh you for everything Yolanda!
Yolanda was awesome! Great service and super kind!!
I had to get a rental for the first time today and Yolanda made the process so smooth and easy! She was a delight to talk with and made the whole experience less frightening! She explained everything thoroughly to me and got me in and out!
John was very helpful to say he is new thanks a million John
John was very helpful. Nice friendly help. Pleasure to be helped by him
Yolanda was so friendly and informative as well as professional.
Much appreciative of the time
Yolanda was great with everything and the information provided on today purchase of the storage unit
Clean Storage, easy to use and Yolanda is so kind and friendly to me . Thanks Yolanda…🤗
Yolanda was very informative and helpful. Easy checking in
Fast, knowledgeable, friendly staff
I had a great experience today, with Yolanda. She was very professional, as well as very personable. Thank you!
Ms. Yolanda was an absolute joy to deal with, customer skills were above and beyond. Throughout contact, she has always been polite and transparent. Thank you Yolanda!
Yolanda was the best! Quick and easy!!!
My experience here has been nothing short of absolutely horrible. The management is completely unresponsive and will never answer a phone call. You cannot get in contact with anyone for the company as a whole if you have any issue at all. Everything in my unit was destroyed and they were completely unwilling to help or provide any support. There was water damage everywhere, mice poop, cockroaches, and mice had eaten through everything in the unit. No one cared to provide any help and they are trying to charge me for an additional month with a destroyed unit even though the unit is completely vacant and emptied out.
This is a long time coming but I cannot say enough great things about Keith at Public Storage, Gandy.
I'm not sure if it's the company's expectations or his own self reflection but he exemplifies what it means to be a great team member. You would like he owned it with how professional, hospitable and knowledgeable he is.
He is honest and accommodating. His level headedness allows him to communicate clearly and thoroughly.
I've been renting for about 3 years now, have had to move units, had to return a key, received an unexpected increase in rent and he has handle all with grace. He makes sure to do what's right and not just what is easy.
The facility is very well maintained and you can regularly see him with his cleaning cart keeping it stick and span.
Keith is a keeper.
Thank you Public Storage for being a part of our community.
I wanted to do a review on my experience with this public storage and the customer care representative Yolanda. I don't put my real name in reviews, but my reservation was January 26-Feb 26.
First, I love the location of this unit. It's so convenient to be right off of the main road making it easy to stop by on the way home. It's always clean: I've never seen a piece of trash, spill, or even dust on the premises. Even the elevators smells good.
My only concerns it how cheap the company is to have only 3 carts at such a busy location. I've seen whole lines of people waiting to unpack movies trucks while people are loading and unloading as fast as possible knowing everyone is waiting on them. And not sure why the gate isn't motioned censored on the way out, pretty inconvenient.
Regardless, Yolanda made the a great experience of renting a storage unit! She was friendly, professional, thorough and knowledgeable while offering options that would suit my needs. She also seemed happy to spend the time it took to find me the perfect unit and was helpful in me making the best decision based on the options.
I asked about her experice as an employee being that I'm considering a change of pace when it comes to work. She was open about her positive experience working for PS and her pride in doing her job-- which really has me considering applying in my new area. She is alert, competent, accomodating, straightforward, very personable and really set the tone for a positive experience. If I needed long-term storage I definitely would've chosen this one.
Yolanda was very helpful. 10/10
Yolanda was amazing!! I had to transfer units from a different location and she made the process seamless! Very happy with her help and expertise!
They're making it really easy for me. Between the app, the auto paying, and the climate control, I could not be happier.
Keith was great at helping me with switching my unit to a bigger one! It was very simple and fast!
Great team. I received wonderful service once I was able to locate the property manager. I would recommend.
Thank you Sabrina for your speedy help. Love the service, a lost art in today’s world. I highly recommend this site just because of her!
Keith was Friendly and helpful! He went above and behind to help me find the right sized unit and made things easy and accessible for my move! Thank you Keith!!
I don't usually write reviews but I was impressed with the service Yolanda to me yesterday. She was very helpful and transparent with the service she provided to me. Her outstanding and professional customer service contributed to my decision making to rent the 10x10 unit space 2038. The property was cleaned and well organized. Yolanda thank you!
Yolanda and Keith were very nice and helpful. I really appreciate them in my time of need...
Keith was very helpful and informative with all my queries.
Never have any issues but why is there NEVER any carts available? Two cars in the parking lot and I have to wait 20/30mins for someone to return a cart. Happened the last few times. Return the carts people.
Two months later since I left this review and STILL NO CARTS.
Great customer service! Highly recommend.
Yolanda at this location 4625 Gandy Blvd is a consummate professional who stand above others. She is a problem solver, intelligent and tenacious in finding the right answers to multiple issues with my storage in another state. She stuck with me to totally solve all the problems.
Yolanda did a great job helping us get the best deal! Recommended!
That's a great ! time with Yolanda
Kieth has been so helpful. Nice clean and accessible storage center. Yolanda help me the next week and this place is great and has awesome rates. Thanks you two!
Keith always provides excellent customer service! And the place is well kept up.
Clean facility! Keith is always so helpful and kind!
Yolanda was great!
Alex and Amanda are amesome!
Very helpful
yolanda was great no issues
Yolanda did a nice job she dedicated to her position. I appreciate it.
Keith was awesome! Super helpful and showed us everything we wanted to see. If you’re looking for a storage unit, I highly recommend this place, ask for Keith!
Keith was an amazing help! Made everything very easy for our first time here and helped us lots! Thank you Keith!
Keith is amazing! Phenomenal customer service!!!
Great customer service thank you Keith
Keith was very helpful and helped me get into my unit. Patient and kind and understanding. Really appreciate him
Keith is wonderful.
I went to Clearwater public storage to help a friend with her storage unit .I was very impressed with the security of this facility. As we were moving things around in the unit a nice woman named Chrissy came up to check if we belonged there. We spoke for awhile and she couldn't have been more helpful or professional. This was a nice surprise. I have goneto other storage facilities and they didn't have a security gate or a staff member on site. At other facilities there were homeless people living in some of the units and there was even one a band used for band practice.
I recommend the storage facility with five stars. It maybe more expensive than others but your belongings will be safe.
Sincerely, Meg Jackson
Very clean and safe storage place. Thank you to Keith who’s always very helpful and informative to answer some of my questions about the rent going up. Shout out to Keith again thank you for help!
Keith has been super supportive in keeping our storage costs from increasing $100 every quarter.
Keith was Extremely helpful and most definitely patient with me and the process. I would recommend renting a space here.
Keith was awesome! He helped me do everything over the phone literally in ten minutes. I’ve never seen customer service so fast and on point! Get that money boi
Sheral.h
Keith was amazing and very professional
The place is always clean and smells nice
We had a great experience at public storage The facility was clean and well maintained. Keith was very friendly and courteous during the closing of our account. We will definitely be back in the future if we need another storage unit!
Kieth was a huge help!
Keith is very helpful and kind.
I updated my review to make sure everyone knows that the office will not reach out after you confirm the move out date to ensure you're not charged. You have to buy the lock which does not work for anything else but their doors, they don't refund the lock and if you leave the lock at the unit they will charge you for the following month, they don't reach out to schedule the required inspection. All around a horrible experience and there was a pest problem I had to report shortly after moving in, rude staff. Beware of this before renting!!!!!
Thank you Keith for such a wonderful and easy rental experience. It was seamless from start to finish.
Keith is Amazing customer service and very helpful
Keith was so helpful nice and very professional 👏
I had such a great experience with Public Storage . Keith was always so helpful with any questions or concerns that I may have. I look forward to renting from them again thank you so much Keith for all you have done.
Keith was super helpful even during such a stressful time! Clean and tidy.
Edit: Vacating process was super simple. Keith, was super helpful and detailed with every step and followed up with me as well to confirm.
Keith was very helpful and kind. I thank you!
Services are always great and Keith has been so helpful with every step and issue.
Keith is the best manager. All maintain well and a lot of help on all questions.
Keith was absolutely amazing! He helped me with the process and it was super easy and he was super funny as well! Thank you!
Easy process- Keith
Keith was awesome
The manager Keith is awesome! He's very helpful and made the process very easy.
Keith is an incredible, I am not good with my cell phone and he patiently walked me through all the steps to successful become a member of Public Storage. I can't thank him enough!!!! You have a very professional member of your team.
Keith at the gandy location made everything so simple!
Keith is a superstar he makes it a pleasure to work with this company He's the only employee I know at the company and he's top shelf without him I'd probably would move to another storage facility
Keith is a great person looking out for his customers provides top notch customer service !
The experience was great! Keith was very helpful!
Keith is the best!!! Helped me with my storage unit and made sure everything was in its place. Very accommodating and I appreciate him very much. I will be a continued customer for sure if needed in the future. Thank you Keith!!!!
Keith at public storage has been so helpful and accommodating.. He has help me and my family make our transition seem less.
Very easy to use units. Safe and clean place. I had an issue with my locker, I locked it in a way that it got stuck and wouldn’t open with the keys. But thankfully Keith was there to assist me. He was really helpful!
This facility is fantastic, and the staff couldn’t be more friendly, skilled, and eager to help. Keith, in particular, went above and beyond to ensure I found the perfect storage unit for my needs. His exceptional service made the whole process easy and stress-free. I highly recommend this facility for anyone looking for reliable storage and outstanding customer care.
Keith is an amazing associate! I am so happy he worked with me and was prompt with communication! I would definitely recommend this spot to store your items!
Mr. Keith was great and kind helped me switch my unit very welcoming thanks for the nice service.
This is a great location, and Keith is extremely helpful. It's always clean, and I have had no issues
Keith was amazing and very knowledgeable.
Keith was kind and knowledgeable. The facility is clean and convenient. Thank you, Keith!
Keith was very helpful with the process
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Keith is great! Super easy to get my unit and very affordable.
Keith was awesome. Helpful and knowledgeable.
The place is clean, new, and if you have any question Keith is at the front office to help you!
They’ve been really great here, especially Keith. Glad I choose this spot.
Clean and esay access. Keith was a great help getting set up!
Closed two days before the hurricane came so we couldn’t put out valuables away before the storm
Keith was very helpful
Awesome location! I enjoyed using this location a couple times. Very clean! I received excellent customer service today by a polite and professional gentleman by the name of Keith who just made my worries melt. My experience went beyond expected! I was handled with such patience and politenesses and professionalism that i had to be sure to leave a review! I will continue to use this location. One of the best locations i have ever been to and used. This location is clean but public storage is always clean in general. It you expect cleanliness and professional service and staff and convenience all in one, public storage never disappoints. This location is my favorite. I am a life long customer of this brand. Fast and convenient every time. Thanks Keith for your care today! No words for the level of excellence.
Keith at the public storage on Gandy is awesome. His customer service is 1st class
You need him to train other employees. For that world class service
Keith was amazing and very helpful
Keith is great! Super helpful and kind. 10/10 recommend
This location is great, very clean, professional. Keith, the manager onsite is awesome to work with, helped me take care of everything and also got me a unit that perfect for our need. This location is highly recommended and thank you Keith.
Managing storage for a client was made so simple with Keith’s help!
There was no notice sent out about the time they were closing early due to a hurricane coming. Never received a email or anything regarding the TIME that they will close. When? What time? Nothing. I did receive one at 3:30p saying they were closing. No more info. The hurricane is expected to arrive here on Thursday morning. They closed down, according to the notice on the gate, at 9am on Wednesday…. Even though my notice came at 3:30pm the same day…. I work in healthcare and have been called in to work early to sleep there and work through the hurricane. I came at early evening on Wednesday without seeing the email, hoping to get my hurricane supplies that I would need for the family and for work. But nope. The gates have been locked with no access and now have to go hunt at stores last minute for supplies that are already sold out when I could have gotten them earlier, if I was given a notice.
Very easy process, Keith was very helpful.
Keith was amazing and made my rental of the unit seamless. He was very helpful even though the computer was being a little finicky which is unusual. The facility is super clean and I am happy that I rented here
Manager Keith is always very helpful and very kind to me. Extremely patient and respectful. He does his best to help others while also being the nicest person around. Keith always helps me to his best ability and goes above and beyond for all customers.
Keith was amazing! Such a great help!!
Worked with Keith, extremely professional great customer service.
Public Storage on Gandy Blvd is the BEST! Keith, at the main office, is absolutely fantastic! His professionalism and dedication are truly commendable. He always goes above and beyond to ensure everything at the facility is operating correctly. I highly recommend this location for storing all your belongings. You will be satisfied!
Keith the manager property help me out and the service was amazing and he so kind thank you so much Recommend their service
Keith was extremely helpful and professional. He helped me transition into a smaller unit. The process was easy, fast, and efficient.
Great storage unit, very easy to buy & Keith is amazing!!!
Super clean facility, secure, and easy to access. Keith set everything up very quickly and guided me through how to access everything. Thanks!
Keith was great he made sure I came in and got the storage unit I needed would recommend 10/10
Keith is very helpful and respectful and also fast with service
Just recieved a storage unit and its perfect. Keith is such a great guy very welcoming and patient. He showed me around and instructed me on how to work the app for the gates and doors. If you're looking for a storage unit in the Tampa area this place is excellent. It also smells good here which means they clean often and have ac.
always a pleasant experience at public storage. Keith is incredible. Always helpful and willing to go the extra mile for his customers.
Great Experience! The staff there is very friendly especially Keith. He always goes the extra mile for his customers. Great location too!
Initially coming from out of state and recommended location by a family member, Keith has always been the best Manager to work with from the initial time of move-in to current (almost 1yr.) He's all around very helpful, willing to work with customers, excellent customer service, deserves a salary raise and higher position in the company for the value he brings to his customers. He is an asset to the company and to his loyal customers. Any c-level executive from corporate would be a fool not to appreciate him. We're glad to have excellent management on-site like Keith, wouldn't want to work with anyone else! Thank you Keith for all that you do!
Keith very kindly helped me out in a tight spot and was a great help.
The manager, Keith, was so helpful and nice. I highly recommend this Public Storage for anyone in need of some extra space.
Keith is the best manager at public storage he’s very friendly and always looking out for you best part of my experience
Keith is amazing! Very helpful!
Keith at the Gandy Blvd location is so professional, personable and most helpful. This is my 2nd time dealing with. Great experience!
Keith was a breath of fresh air!!! Very polite and courteous he made our move into the unit very easy. Thank you Keith for your service I definitely appreciate it!
Had some questions during the move-out process and Keith was of great help. Managed to get everything sorted in just a couple of minutes!
Keith was super helpful, I’m happy I am using this facility
Made a reservation for space online, when I went it to get the lock and set up the account Keith helped us. He was very informative and pleasant to work with. Answered all my questions and made sure the app and codes all worked. Thanks for your help!
So easy! Great service by Keith.
The easy part is my favorite.
Clean, elevator working, ac working all good things.
Yolonda Amazing job. Thank you!
Everything was great. Thanks for your help.
Kevin shows great customer service and support skills and was knowledgeable in storage
Keith is very helpful all te time.
Keith is the man! Got me hooked up with a great unit. He made it super easy and fast! Location is clean and managed well. By far my favorite storage place, I've had the pleasure of keeping my extra things.
If I could give this place 0 stars, I would. We recently moved out of state and were forced to leave our belongings, including ashes of loved ones in a storage until to return at a later date. We have had this account for a few months with no payment issues because we could just walk across the street and pay, however once we moved and switched to online payments, everything went wrong. Upon making our first out of state payment, the money was deducted from our account, then days later kicked back in our account without our knowlege, then we got a notification days later that they took it again along with late fees causing our bank to overdraft. My husband called the location and we were assured that the payment was processed and our unit was safe, but then a few days ago we got a notification that our stuff would be auctioned off if we do not make payment by the 21st. We were extremely caught off guard and not able to make this payment on the spot, we have tried to resolve this and get an extension with a hard no every time my husband spoke to the employee at the gandy location, we have begged to barrow money until this weekend when my paycheck hits, but no one is able to foot the amount we need right now, therefore not only my 16 year old dogs ashes, but also my parents will be auctioned off because of this extremely greedy and heartless company. I would never recommend this company to anyone and I will forever tell this story. Everything else in it is basically worthless with no monitary resale value, can't be resold and will be replaced in due time but for a business to be so cruel, is absolutely disturbing. Happy bidding yall! I feel sorry for anyone who actually spends money on our unit, im sure youre gonna be pretty disappointed with all the ashes, art supplies, ruined canvases and walmart clothing.😒
Hi Keith is very professional and friendly. I highly recommend his service; it’s excellent.
Easy move in. Keith made it a breeze.
Keith made the transfer process smooth, fast, and easy!
Great rates and Keith at the front office was extremely helpful and polite! We moved from Life Storage and are much happier.
Keith was super helpful through the process of transferring units.
Keith was amazing
Keith was great and made the sign up process quick and easy!
Taylor, Sierra, Linda are fun and knowledgeable. Highly recommend, go for the great customer service.
This is my second time renting with Public Storage at Gandy Blvd and they are always a great deal and have the best staff to work with. Any issues, they address ASAP and I can always get someone on the phone when I have a question. Special shot out to Keith who helped me this second time and made the over the phone booking a breeze!
Sierra and Taylor great customer service highly recommend
Keith was absolutely wonderful!
Keith was great. Fast service 5 stars
Sabrina is an Amazing Supervisor and has a great team working with her. I have rented a storage unit there for 15 months and will be a loyal customer for a long time!
Keith was amazing! Customer service was fantastic!
We had a great experience at the west Gandy location in Tampa, Florida. Keith was very professional and made the whole experience worthwhile with the transferring of one unit to another. I highly recommend you visit and see Keith.
Keith is an excellent service provider. It made my initial onboarding process easy. Definitely a credit to Public Storage.
Keith was a pleasure to work with and really helpful setting up my new account!
Keith was wonderful
Very friendly staff (Keith was amazing).
Keith was great to work with and very helpful!
Keith helped me today to get setup and he is awesome! I’m excited to have this storage unit!
Keith Was A Great Host. He Made The Process Sooo Easy & Even Advised Me About The App! It’s Honestly A Easier Process Using The App To Get In And Out The Building. I Thank Him A lot Because I’m Already Exhausted From Moving. Thanks Again!!!
Well my first time at this specific location and let me tell you I'm was amazed even before purchasing my unit. Ran into a few disrespectful tenants but none the less. I was able to move in and situate my things in a timely manner. Keith has been nothing but beyond helpful and always on duty. Definitely spreading the word to my family and friends who reside in this area.
I am beyond frustrated with this company. They have a promotion for new customers where first month is $1.00 rent. We went to one location and opened a unit. It was too small. They didn't have a bigger one. We went to another location for the same company. They had a bigger more expensive unit. They told us about a promotion for first months rent $1.00. We said great. Once we entered all the paperwork she said it doesn't apply because we are existing customers. So much for customer loyalty! We called and let the other facility know we are moving to the new location. They said I should have put it in my wife's name and we would have received the promotion. Mind you, we never got the promotion the first time two weeks ago and no one told us that when we were there in person. This company could care less about existing customers and wont change or alter a policy no matter how unfair. The girl at the place agreed with me that it was wrong. Policy over people no matter how stupid it is. I would encourage you to go somewhere else!
Keith was an amazing help getting me moved into my storage unit.
Very nice place and staff is awesome and very helpful
Keith is a hard worker for public storage. He treats people with respect, He also explains things thoroughly.
Keith is awesome!
Excellent service, thank you Keith.
Keith was very helpful and knowledgeable!
Keith was amazing
Keith was super helpful! great help!
Just got my initial from Keith. He was very clear with the process of accessing my storage space and even walked me to my space. Will recommend this location in the future.
Mike
Just checked in and was given a great customer service experience with Keith. He's the best!
They got good employees
The one Keith. He so nice
Keith went above and beyond helping not only choose an upgraded unit but also provided great advice, service, and support.
Keith was very helpful and respectful
Keith was very helpful. Fast acting i really appreciate his efforts … if you need help ask for Keith !!
Keith fue muy amable y servicial. Los precios de la web y las ofertas en verdad aplican.
Excellent customer service! KEITH was absolutely amazing and helped me with all my needs! Definitely 100% recommend. Very clean and neat
Keith was a great help.
Thank
Keith was very thorough with showing me the different sizes and locations of his to make a good decision on wish to select.
Keith came in and showed me various different units and his customer service was excellent!!
Keith did an amazing job helping get me set up in my new storage unit!
The facility is clean and I love that the main loading entrance is covered so you can load easily - even if it’s raining.
There are plenty of carts and the wheels roll really smooth.
Happy to see how the rest of the relationship goes since I’m a new customer!
The managers have been friendly and knowledgeable whenever I have had an issue but just this once the newer one told me the price for a new lock and keys to be replaced after I explained the situation to him and he was very cool and understanding about it and I recommend this wonderful place to anyone looking for an affordable 5 by 10 storage space for like 154 a month!
Very clean and organized place. Mr Keith offers an Excellent service and always is ready to help when needed
Great service
Thanks Keith!!
Keith was very helpful and friendly. Patient and made sure I had everything I needed before I left.
This is my first time at Public Storage on Gandy Blvd. Keith was very kind and helpful, and he showed me the ropes and took me to my storage. Plus, the prices are very reasonable. Definitely, I highly recommend public storage.
Keith was awesome! Very professional and helpful.
Love this facility and appreciate the staff even more!! Keith went above and beyond to accommodate the unit we were looking for. He was friendly, professional and made sure we had all the details we needed! Not to mention this facility is ALWAYS very very clean and well kept!! A++++
Keith was very efficient and helpful
Keith
Keith made moving in today easy. Friendly and informative. Glad I came.
Absolutely the worst storage facility we have ever dealt with. We vacated our storage on February 19 but after several back-and-forth phone calls and emails we are still responsible for it!! What in the world???
We received an official notice that our storage is vacated, but the local branch is refusing to relieve us from financial responsibility of the storage.
We should not be responsible for the fact that the staff is not properly trained and completely incompetent.
The experience with this public storage has been a complete nightmare!!
We have vacated our storage on February 19. We called a few days later and were told that we needed to leave the key. Since we went out of town, we mailed the key.
We received a call stating that it was supposedly the wrong key. I asked the man who called what can we do in this situation as we are miles away. He said that they will need to cut the key. He then said that we need to wait for “the lady who arrives once a month to cut the key.” I asked him when will she be coming and he said “he doesn’t know.” I was upset about this vague and unprofessional answer.
I called again and a lady answered this time. She said that this was all a misunderstanding and since we live out of state, she will go ahead and vacate us. We received an official email from Public Storage telling us that we are officially vacated.
My husband receives a call a few days later and was told that we were not “properly vacated” and that we need to send an authorization to cut the lock. He sent an authorization. I called again and once again, I was told that we needed to send an email. I told the man that we already sent the authorization on Thursday. He stated that the authorization was not processed and he’ll find out why but “in any case, we still need to call someone to cut the lock” and until then we are not vacated.
I sent an email as well and received an error. I called again and this man was still unwilling to help us! There is no number to call the headquarters or general customer care!! What a terrible company and a terrible branch of the company!!
Keith. Knowledgeable and super nice!
Keith was awesome to deal with. Very clean property, and signing up was easy and transparent.
Keith went above and beyond. Thanks for your help today.
Keith was very helpful
Keith was great to work with! Made the experience very smooth and easy.
Quick and easy
Worked with Keith at this location to get me set up with a unit. He was very communicative, helpful and a pleasure to work with! The location, price and convenience of access makes this place my new go to for storage needs!
Keith was excellent
Keith at Public storage has excellent customer service and explain everything so I understood the process of how it’s done Florida.
Keith was Awesome
Keith is wonderful! Whenever I needed help with my account he was the go to person to get things in order. He also was more than willing to help me when I needed to load my belongs into my truck. He always went over and above. The next time I need storage I will sure to go to Public Storage South Tampa!!
Keith does a very great job at what he he's always very helpful thankz so much for everything you do here at public storage 💕
affordable prices. I would like to thank Keith for helping me out with my storage situations. He is very understandable and will do whatever he can to help you out.
The storage facility is maintained nicely and Keith is always pleasant and a big help when you need it!
Great storage! It's very nice.
Keith is the man. Made the whole process super simple. Great service.
Everything was easy and Keith was awesome to work with! Great customer service!!
How to start, never anyone inside, all my stuff covered in dust and dirt. Raised price 50 bucks after a couple months. Lock you out if your a couple days late. A total s hole would never use again. Very expensive and no service. I got my stuff out.
Keith was very helpful and got everything done for me fast .
Keith was awesome and he was very patient with me and my friend. He answered all my questions; I appreciate him for being helpful!
As indecisive as I am about where I should place my things and how much space I need, I was astounded by Mr. Keith’s help. He went above and beyond on answering various questions and assisting me with checking different units for comparison. He was very patient to my needs and because of that, I feel relieved now, thanks Mr. Keith!
Absolutely love this storage unit. Get climate control, clean and easy to get to me unit.
Great job
Public Storage Manager Keith at location 4625 W. Gandy Blvd. was very helpful and made sure that our service in renting storage units went smooth. Thank you Public Service and Keith for the wonderful help.
Mr. Keith was so helpful and professional in helping us to get a unit as well as understanding our transportation situation. Thank you!
Today I went in to get information on my new unit and Keith the manager was so helpful. He explained everything so thoroughly. He also was able to upgrade me to a new storage unit since I needed the space. The process was so smooth. I am so grateful for his help. Definitely recommend.
Keith was great!! Very professional and cares about Public Storage customers. Location was very clean!!
Keith was amazing…I enjoyed the swift and easy move in.
Ariel is the best we love love love her and highly recommend her always .. facility is very clean she’s amazingly good and is extremely helpful ..
Keith was extremely helpful, friendly and knowledgeable. Also very kind and patient with the other customer who spoke no English. Very impressive.
The staff and management went above and beyond with my beyond stressful moving process. The property manager Keith even ordered a pizza brought it up to my unit to split after I had been there all day. Highly recommend this facility!
Keith's customer service is outstanding. He guided me in renting the correct unit for my personal belongings. He gave me a tour and answered all of my questions. Put my mind at eaze. I recommend this place to family and friends.
Keith was really amazing, he helped us right before closing to make sure we get a good/nice/clean space, he also helped us find fantastic/patient movers to help with our move. The facility is great with dolly’s and the space is secured/we feel safe. I would definitely recommend this place to anyone looking for storage in the Tampa area. Thank you Keith for all that you do, we greatly appreciate you. Your regional manager needs to know that you deserve a promotion/raise, for always giving excellent customer service, every time, since I was referred by a family member.
Thanks again.
Made a reservation online, came in next day and got squared away in no time. Place was nice and clean and service was great! Keith the associate was beyond helpful.
Very helpful in renting a storage unit
The best experience I’ve had in a very long time from this company. Thank you for your help and kindness
Customer service was top notch. Professional and friendly. Highly recommended
Love this location! Keith gave us great service and attention. Very professional. We recommend it.
I worked with Brian who worked around my busy schedule to get me a unit for a last minute move out. He was kind, professional and super informative. He answered all my questions and even helped me out the first day I moved getting a few things taken care of. Highly recommend this place, it is also clean and very secure.
I was in need of some extra space and Brian at Public Storage certainly made sure I not only received the right size unit , but Brian made me feel comfortable making the right decision.
The worst storage facility I have ever used. Please read until the end, it gets better as you continue! Let’s start with the parking lot. It’s one way in one way out, Nevermind the fact that big trucks need to come in and out. My car was scratched all down the side from someone’s dolly. Even my movers said it was the most inconvenient parking lot they dealt with. Not to mention the gate and the ridiculous curfew hours. Mind you when I first moved my things into this storage unit there was no outside gate nor crazy curfew hours. Okay let’s talk about the elevators. Usually one is broken, they’re extremely “dumb” elevators. Maybe bc they’re cheap idk, but the doors shut on you in about 3-5 seconds and again, not sure why this is a thing when this is a storage unit people are moving their things in and out all day, why the elevator doors shut so quickly is beyond me. But don’t hold them open bc the elevator will shut down on you. And when I say “dumb” it’s bc, say you’re moving stuff out from the 3rd floor, you choose floor 1 to go down, nope someone on the 5th floor has requested the elevator so now that you and all your things are on the elevator you’re now going all the way up to the 5th floor just for the doors to open and obviously nothing and no one else is going to fit on the elevator so now finally you’ll head down to the 1st floor. Extremely frustrating and huge waste of time. Again, very rarely are both elevators working. Also don’t get a good early head start on your move bc remember there’s a curfew and that goes for the morning too. Inconvenience here is 1000%. Okay let’s get to my move out, per norm only one elevator was working, hired movers for 3 hours, should still have plenty of time! We load up the elevator go to first floor unload, get back on elevator doors shut, elevator doesn’t move, elevator also doesn’t open to let us out. My young son, myself and an extremely out of shape mover stuck inside. I call my Mother who is there helping us to tell the manager that we are stuck on the elevator, I hear the manager say there’s nothing she can do, yes we hit the call button inside the elevator but low and behold the service is so bad we cannot make out what the lady is saying and she cannot hear us either. How did we get out of the elevator? Well a nice lady pries the door open from the outside like baby hulk, “it happens all the time” she says, thank goodness she was there bc the manager would have left us right there! Since then they have added a key system for the manager to override it now. Hmm Clever! So after we are freed the elevator is out of commission, so that means no elevators work now! And I have an entire storage unit to move out on the 3rd floor! Remember my out of shape mover that was stuck on the elevator with us, he wasn’t very happy. Neither was I bc who signs up for a labor job that can’t do labor, oh well thankfully I workout for a living so now I’m running up and down three flights of steps trying to make this 3 hour window (thankfully other guy was in decent shape) $600 down the drain. I do Want to say the manager that is there now, is much nicer, sweet underpaid lady. Also customer service at the main office is horrible and no help at all. Also your rent will go up within 6mo!
BEWARE!!! This place is crazy they’re never there and you can’t get ahold of them unless you owe your storage payment and they love to lock you out of your unit and threaten to auction it. I would have to say there has been nothing pleasant about the whole experience and once I’m outta there NEVER AGAIN!!!
We had rats infest the entire unit and a lot of our belongings were completely ruined and damaged.
The worst storage experience. I was late on a payment which I paid off. Days after my payment was received, there was a lock still on my storage unit. I then came back the next day and still a lock on my unit. I’ve had better experiences elsewhere. The hours of operation shows from 9am-6pm. It’s is currently 5pm and there is no one in the office. Terrible experience. Never again
PLEASE BEWARE! After a single year of renting one unit, the monthly price has increased by 70% from $370/mo to $690/mo. It's a constant battle...every few months, they raise our rent by ~30%! After they notified us of ANOTHER 30% price increase, I requested to have our rent price not be raised and be lowered back to the current price, and they REFUSED. I even offered to pay in advance, but the fine print allows for unlimited monthly changes in price which is NOT calculated based on anything but their perogative! This is a scam as prices have risen far beyond the market. Find another storage unit company!!
Jennifer
I just wanted to take a couple mins to recognize the manager Jennifer at this location. She had gone above and beyond to go out of hey way to help me more than once. She is a huge asset to this company. She is all around just helpful, compassionate, friendly, and definitely an amazing manager! This location should and I'm sure already does appreciate the pride She must take in her work to go above and beyond the way she has.
Jennifer and Ariel, very kind and helpful
Jennifer at the front desk is the best. So friendly and helpful.
The facility is clean and modern.
The entire process was very simple.
Amber was the best
What a beautiful experience! Jennifer and Amber have been amazing! They have the best customer service out there!! They were so friendly, patient, and helpful with setting up my storage. They also took time help me with every concern that I’ve had and they are so kind. Thank you both for a wonderful 5 star experience!!!!
Jennifer was super friendly and accommodating. 5 stars for her.
Jennifer was awesome!
Had some issues not being able to fit my car into a 10x20 unit at a St. Pete location, decided to switch to this location and get a smaller unit and store my car elsewhere. Jennifer was extremely helpful and understanding, she even went out of her way to get my other unit cancelled as there was no one to talk to at the St.Pete location. Very impressed with her dedication to excellent customer service.
This storage is very clean and well kept, also Jennifer and Amber were awesome! They helped with all questions and concerns that I had. Love this storage been here for a little over a year and they are great!! Thank you guys!!!
Jennifer and Amber were AMAZING!! They were patient and kind with my questions and they solved any problem I had. 10/10 would recommend 🙌🏽
Jennifer and Amber are the best! Made my stay well worth it! Definitely recommend this location
Jennifer was amazing!! She was very helpful today with my rental unit! She is great at what she does and I look forward to seeing her again soon! Thank you Jennifer I hope you have a great weekend and keep spreading that positivity!
I have been renting a unit at this Public Storage location on Gandy blvd since August 2022 and I must say it has been nothign but positive. The manager on site (Jennifer I think) it seems is always on site sweeping, cleaning, checking things with a clipboard in her hand lol and even knows me by name. I sleep soundly at night knowing that she is managing....well.....my life in the form of things that are important to me. The facility is very clean and I have NEVER seen a bug or rodent (my biggest fear and from what I understand is quite rare in self storage).
Thank you Self Storage and than you Jennifer(the manager)
I'll give it 5 stars when people don't get away with abandoning tiny abused puppies right out front. Not their fault but they didn't call for help either.
Ambr was such a help this place really cares
I spoke with Amber and Jennifer they were beyond helpful! Great job ladies keep the good work up, the place was so nice and clean.
Jennifer, Derek and Amber were very helpful to me when I came and couldn’t remember where my unit was at! I went to my second unit at a different company and they were above and beyond rude to me to help me find my other unit! I guess what they say about Public Storage they treat you like family…..especially when you’re a truck driver! Thanks guys for your upmost respect and helpfulness! #TruckerLife
Excellent clean storage facility and ladies that work there are super duper nice and friendly. Reserve online cause u sometimes can get a little better price but either way, the rent is very reasonable. By the way, i noticed a few people commenting the about the elevator being out, i did not see this issue, people were going up and down them just fine. So either they're fixed or people weren't operating them correctly or something.
Great service and Jennifer is very helpful.
Jennifer was very helpful and answered all the questions we had and went above and beyond meeting our needs thank u so much Jennifer for everything
Thank God our google search took us to that public storage.. Jennifer is the sweetest person on earth,she is a great customer representative for the company very warm welcome and knowledgeable!🙌🙌🙏🙏
Jennifer was such great help at helping me get my storage back and answering questions, excellence customer service and wonderful personality. Thank you Jennifer!!!!!
Outstanding customer service - Jennifer and Ashley were at the site when they said they would and helped resolve my issues. ABOVE AND BEYOND SERVICE!
Jennifer was amazing, she was very attentive to my need. Phenomenal experience!
Clean, affordable, Great team, excellent customer service A+++ 👍🏾
Ashley is great!
Jennifer was awesome assisting us with our account set up. Thank you
Elevators are always out of service. I can't get my things that are on the 4th floor. I've gonna on many different days of the week and the Elevators are always down. They put in horrible Elevators that shutdown if the doors are left open for too long. But how can you load your belongs in if you don't hold the Elevator open so of course they are gonna keep breaking down the moment they are fixed again. I can't even move my belongings to another place because I can't get to them. I'm very upset.
No one is ever in the office! Doors are always locked. If someone is on lunch , there should be a notice on the door of when someone will be back in the office!!! This has not been the first time that this has Occurred this is an on going issue and needs an adjustment for customers who need service.!!!
great prices!! Jennifer was amazing. excellent service. highly recommend her for your storage needs!!!
Jennifer was a really sweet lady she really helped me out. Made the process simple and easy !!! Really appreciate her
Jennifer is a very kind Lady , the place is nice , big , and clean!
Prices change by the hour. The VP was very rude for no reason and my family has 4 units here.
I had a wonderful experience with this public storage location. I would like to express my thanks specifically to Jennifer for all of her help during move out process! Definitely recommend this location!
Ridiculous way to do business, this place sells 5x5 units on top of other units and doesn’t explain that in the online process only labels it as a “locker”, we arrived to find our unit 8-9 feet in the air unreachable other than by a ladder, I find it unprofessional even thievery to not make this clear in your online process and then say anything is non refundable, in my opinion this place took money from us a young couple, I’ll be doing my business elsewhere from now on.
Anaís was amazing in helping me find the perfect unit. She was patient and answered every question I had. Highly recommend if you need storage.
This facility was new and under different management when we moved in and it was great! Now under Public Storage ownership our rent has been increased twice, the facility is filthy dirty, the people in the office are either never there or not helpful when they are and the bathroom is disgusting with no toilet paper! Can't wait to move our things out.
Good people okay services
Great place!amazing staff,Nicole was great with answering all my questions. Highly recommend.
Hi i had a very bad experience with this storage company . They advertised that you pay a dollar for your first month rent .. a month is a course of 30-31 days. They dont advertised that the dollar is just for the month of an at the end. So basically if you came in on the 29th of the month you pay a dollar plus another fifty dollars an on the first which is three days turn around and pay the full amount. That is a rip off they advertise a month not the month of.. I have been comin there I have never experienced this problem. I feel mislead
If it wasn’t for the price I’m paying per month I wouldn’t rent here. The facility is gross. Only 3 carts. The bathroom looks like it hasn’t been cleaned in DAYS. (I’ve been coming every morning to drop stuff off since Monday) and the overall facility isn’t kept up. The elevator has been down for days. So there’s only one working elevator. I wish I could go back to the public storage location on Fowler but due to a move I can’t.
The girl working the desk I forgot her name on May 31st is excellent very friendly and professional
Far and away the worst run storage facility I've ever seen! My code worked on Day 1, Day 5, it didn't work - no sign of management, one week later I came by,the code didn't work and the elevators were both not working. I had to walk up & down 3 flights of stairs 6 times. Then yesterday, I show up 45 minute before close, code doesn't work again. We had to wait 40 min for the manager. 2 weeks later no working elevators on a Saturday, again.
I had a great experience today at public storage. The person working Nicole went out of her way to make it an easy move in. Thanks Nicole
The building is very nice and kept clean. There are lots of great unit options.
It’s a relatively important thing to know that ALL of the elevators are out of commission on the date you’re planning on starting your rental. I was not advised of this issue at all and I have a unit on floor 3. I cannot store an overwhelming majority of my things in the unit until this is fixed. Unreal.
Bre was very helpful and informative of the area as I just moved down here! Thankful for her service!
Thanks bre for your service and help! Made my move in easy.
My move in date was march 12, 2022. I recieved an email with my access code. I showed up with my things and a helper. My access code did not work. Another customer let me in. Elevators did not work. I used the stairs to check out my locker and they still had the blue security lock on it. I tried calling and using the virtual assistant. I had to find another storage area in the area since the moving company was on the way. It is now the 15th and have had not a phone call, email, or text. The man who let me into the building told me there hasn't been a site manager around for 3 days. Obviously why y locker was never made accessible. I plan to demand my storage rental cost refunded and contract null or void. Do not use this company. Use cube smart. It is more expensive but at least its worth it. They have employees available everyday. Anne L gandy locker 307*
Came in and asked for help and Andrea went above and beyond.
Andrea helped me immensely. Best storage unit I could ask for.
Andrea was amazing. Best customer service ever!!!
Andrea was superb!!!
I had wonderful experience calling this locations prior to renting a unit. Also great customer service thank you. Andrea
The onboarding experience is why I went with this place. It was extremely easy and everyone was really nice. I spoke with John on the phone as well as Andrea. The first month is only $1, but there are various fees that require a larger sum for down payment depending on your options. Unfortunately this is how it is pretty much everywhere else, so the friendly staff and simple experience make this place a no brainer.
Andrea was amazing super sweet and very fast you really tell she cares about her about her job and her customers she had another customer in the office when I arrived acknowledge me and was so efficient thank you Andrea you made this stressful process super easy thank you again
Andrea was so sweet and helpful will highly recommend you come here for all your storage needs ask for Andrea she is the best