Very easy to sign up and secure a rental unit for great price and location! Move in was smooth and easy. Will definitely recommend to friends and family!!
I visited the public storage facility today to check on our unit. We had made our request online, and Lily assisted us during our visit. She was personable and professional, and she provided valuable information about the unit. After seeing it, I realized it was too small, and Lily promptly showed us larger options. We chose a larger unit, and she made every effort to ensure we were completely satisfied. I felt very confident in Lily's ability to represent Public Storage and care for our valuables. Thank you, Lily, for doing a fantastic job. Keep up the great work!
Very good and clean storage company Public Storage is good and reasonable and affordable
Lilly was super knowledgeable about the unit size I needed. She showed us a few spaces that would work for my mother’s needs. Top-notch customer service and very friendly!
They promised my unit would not go up in price for a year. I started out at $130 now I'm at $200. Every 6 months they raise the price. Complete scam.
There’s no camera on the property near the RVs and Boats. Property manager was able to share that nugget with me. For consumers store elsewhere. It can’t be protected. Also the staff will steal. Currently having to file a claim. No camera near BOATS?!
Terrible customer service.
I'm having the same experience everyone else is currently having, it was a guaranteed switch and bait. They claim to keep your rate fixed and then all the sudden I get a letter in the mail raising my rate by $50 a month effective immediately.. nobody answers the phone, nobody will ever open the door. Absolutely unprofessional I'll be taking my boat somewhere else
COMPLETE SWITCH AND BAIT. Got us in the unit. Promised 1 year fixed rate. 6 months in it over double and was hidden in fine print which was never disclosed. We moved our stuff out and do not recommend this place. Very rude when asking questions....
Great experience! Erin was very friendly and professional and explained everything clearly. I felt very confident storing my families stuff there.
The staff here are top notch very polite and courteous i had an amazing and comfortable experience felt very welcomed.
Savannah and Erin were amazing help today. Answered our questions about closing our storage and helping us through the process! They even gave us water in the hot sun! Amazing ladies and great job to Public Storage for hiring such great help.
best value in the area for storage. It's a secure, private facility and the staff provide excellent service to their customers. Highly recommended!
a year ago in went through a divorce and was of need of some help and the ladies Erin and Lillan was super sweet and was able to help me in so many ways. As a friend and as work. I will always tell my friends to go to public storage
Lilly and Erin are amazing in the office, they are great with accommodating to my parking and office needs. Love it here
Erin at the Malabar location is ever the most friendly, kind, generous, and most professional. Thank you Erin for your work at Public Storage!
Erin in the office was amazing
Omg!!!
Erin was such a great help. She made everything better at my time of desperation.
Also very professional and
This company is soooo lucky to have her on their team.
I totally love my experience and her as well
Erin was so kind and helpful.Answered all my questions and concerns. I really appreciate how she helped make storing my item easy and hassle free!
Went in to check availability. Erin was very helpful!! Thank you.
Lilly & Erin were great in getting me into a unit. They showed me some sizes and got me in the right one. Thank you ladies, highly recommend
Units might be secure and decent but the staff is absolutely unprofessional and RUDE!
At the end of the day, they don’t try and help you keep units. They wanna sell what’s in them!
Selfish and rude! Need all new staff!!!
Erin and Lillian was great they helped me with my reservation and got me in a great price and unit.
I had a great experience renting a spot here for my RV and boat with Erin. She was so helpful and friendly-she took my five hundred calls and was never annoyed with my questions (which I had a ton of). Very friendly and knowledgeable and I feel good about the space I rented after she let me go back and look at it. Thanks Erin!!
Weiner was awesome thank you so much
Very nice place the young lady Erin was amazing and she was able to help me.
Excellent space, friendly assistants, clean, and easy to follow directions.
Wanted to transfer my storage from Palm Bay to Rockledge. Erin and Jennifer at Palm Bay were so helpful and accommodating. The program to transfer was new for them and they were amazing. Thank you again Erin and Jennifer.
Very nice and secure facility
Since this storage unit was sold, the customer service is horrendous. They don’t staff the office, answer the phone or return messages.
We needed a unit and I stopped in today to set up
Erin was so helpful and nice thank you so much for everything
I had to go into the office to sign an updated form and Tatiana & Jennifer were a huge help and had everything ready to go the moment I arrived. They were very friendly and I hope to see them again. Thank you two!
New facility, clean, reasonably priced, secure great staff.
I have had a storage unit here for over 6 months, they were recently bought out and now charging almost double the rate. Outrageous! You can find a better price at other locations. Update: the price keeps going up, I now pay $90 more than when I originally got the unit a year ago.
Simple move-in process and by far the best prices I saw in town!
Thanks for a easy transition H.J. awesome customer service.
Mrs.Jennifer was so good she made me feel great and she has patience.
Jennifer at the palmbay Malabar Rd. Location was awesome very friendly and knowledgeable 😃
she found me a great unit and also was able to get me a special promotion for moving in.
I recommend public storage
Thanks again Jennifer and public storage for your help
Tony Bastone
Palm Bay Florida.
Lilly was great getting us our rental. She showed us two spaces and really helped us get the space to our needs. She recommended a lock for the other side of the unit at a great price as well.
Property was clean, price was great, and she was a great manager.
Went in to make a payment and Lillian was super helpful and was able to breakdown and explain my bill with the fees. She even helped me with the public storage app so that I can pay future payments through the app.10/10 customer service!!
Lilly and Tatiyanna were great completing my rental today. Shows us the space and made it easy to select a bigger size for our home moving.
We have never rented before today, they made sure it was easy and accommodated us with all their help.
Thank you again ladies
Jennifer was awesome. Definitely helped me with everything during a tough time! Much appreciated highly recommend this location!
Very helpful staff. They were very patient as I had to make changes within weeks of the original contract. Very good start.
Jennifer was very helpful and courteous. She called me back in a timely fashion and helped me with a situation I was having concerning the switch over from the previous storage company. Thank you :)
The switch over from Extra Space Storage to Public Storage has been nothing but a headache. Accessing the interior climate controlled units isn’t convenient anymore. None of the “easy access “ features work like they used to.
Jennifer and Erin were great, First time renting and they made it so easy. Clean and great staff
Erin was amazing and very helpful
The young lady Erin I met today as I walked into the office was super sweet and very helpful. She had 3 other customers in the office and she handled everyone of us in a very professional manner. She was able to get me rented and all set for my move this weekend. It was easy and stressful free. The property is clean and well managed.
Erin was great!!! She went above and beyond for me. Thank you Erin
It’s a nice place to have a storage unit at
Lilly was great getting my rental. She showed me a unit and it was perfect for what I needed. Thank you for making this an easy move!
Go somewhere else. Way cheaper and way cleaner
Erin was an amazing help with my storage! She’s very kind and sweet. She made this move very easy for me and my family!
No one answers or calls back. Will be finding another place to keep my things.
They have the ethics of thieves. Even when you do everything right with email proof of move out dates, they'll make a "mistake" and close your account a day late to incur another full month's payment and start sending warnings about your account going to collections. Then they say, "Only the district manager can resolve this," but will not give any information about reaching that person by phone or email. You can beat their non-promotional prices at many other storage places, especially for parking spaces like RVs and trailers. Don't fall for their gimmicks to get you in the door. You'll regret it greatly on the way out.
New company took over. nearly doubled the price, and haven't bothered to fix the gate. We are leaving and going to another new storage facility, getting a larger unit for half the price half a mile down the street. Also the air conditioned unit smelled like rat urine and feces for months as soon as we walked through the main door. When my wife complained nothing happened.
New owners have the worst customer service response.. it took 5 days to get someone on site to call back about the rental rate increase... moving out ASAP
I guess public storage recently acquired this facility, since they have it has gone down hill. The rats are horrible, have been using this facility for almost a year and a half and never had an issue with extra space storage, now everything in my unit is covered in rat urine and feces.
Staff is great to work with. Great experience
Absolutely amazing and helpful staff, so lovely and were able to help us out with changing units since the elevator was broken!
Muriel , helped us a lot with leasing the space, he was very kind and helped us a lot.
Excellent experience viewing and renting storage units. Thank you George.
Very helpful and friendly. Definitely recommend
Nice A very good and very professional service
Very nice facility ,very clean and organized. Even the lock was in the locker when I arrived. I unloaded and was on my way. Perfect setup.
Very comfortable, pleasant environment Great customer service.
1/2 the cost of storage elsewhere. Site clean and well maintained. Customer Service is excellent.
We moved from Salt Lake City to Florida. Extra Space had our backs to storage our items. Great place and employees. I recommend them to family, friend, and ALL looking for a great place and experience!!! THANKS GUYS!!!!
Claude assisted me today. He was thorough and helpful. I appreciated his kindness.
Very nice place, reliable customer service, easy to use
Affordable, safe, and clean. Great experience with this storage facility. Staff is friendly and accommodating. Special Thanks to George for being so helpful.
Miss Tracy was the best representative and took great care of our needs. Very friendly and polite, best experience ever.
Claude was awesome. Very friendly and helpful.
Awesome and fast service from Mr. George
Really great staff, very time efficient and easy to work with! I will definitely be back! #Highlyrecommended
I highly recommend this storage facility. Very friendly and kind staff. They are helpful and get the job done right.
Great experience with Delia, Tracy, and (trouble maker) George. I accidentally put my camper in the wrong spot and they took care of me. Also have a couple other drive up units and they are super clean and easy to access. Best storage place in town. Highly recommend this place.
Clean inside and out, very helpful, friendly and excellent customer service. Very fast and easy check out. Highly recommended. Thank you George for your excellent service.
Carla was great. Super friendly, awesome smile. This is the place you need to go if you need storage.
Great experience for the check in process!
Good customer service, clean,
Hard workers. Very professional. United are clean and convenient. Thanks.
Always helping me out when needed.
My husband and I initially intended to transfer our storage unit to another company to save on costs. However, George and Deoia went above and beyond by actively working to find an affordable storage unit that would allow us to stay. We are grateful to have their amazing customer service. Thank you.
Very professional and courteous service dealt with George he was extremely kind in curious informative highly recommend
Thanks George your customer service was exceptional!
They arevery pleasant, helpful and great to deal with. They care about their customers.
I have to say George and Rhonda are great people so kind and helpful. Thank You for a great experience. the Lombardos
Carla helped me get a unit quick and easy.
Pleasure
Very helpful and nice service
Quick and easy. George was very helpful and we ended up getting a second unit for a great rate.
George was so helpful and patient with this process. Highly recommend!
Carla was excellent customer service
This facility is close to home and Carla sold me on the value of convenience.
Everyone has been friendly and straightforward.
The staff was great helping me find space in the facility. Will recommend to friends and family
Claude Joseph was the best, he took his time with explaining everything, was friendly & caring.
Good little facility except they keep raising their rates out of the blue I feel if you sign up to use the facility like any rental place like an apartment if you sign a contract that's for a year then it should leave you alone for the year and not 3 or 4 months later telling you they're raising their rates Just because you raising everybody else's who just recently signed up I came in and I have a contract for a year so I should not be jacked up on the price that's because the fair market value at this time is something else it's not fair to those who are using it
Carla was helpful over the phone when helping me decide which size unit to go would be best for me.
Claude Joseph was very helpful. He polite kind and well manner.