Public Storage Self-Storage Units at 3807 White Lake Blvd, Naples, FL

RENTERS BEWARE! I've rented here in the past and didn't have an issue, but this time they sold me an 8'x8' space online and then got there and it was only 6.75'x6.75' (Unit 2588). Of course when I brought this up to the front desk (along with the fact that it wasn't clean and there were bugs in the unit) they didn't have a tape measure at their desk (huge red flag) and forced me to go get a tape measure myself and bring back photos to them to show that it was indeed wrong. They then required that I go up to that unit with the front desk person to show them in person after showing them said photos-so just purposely wasting my time. There were no other 8'x8' spaces available and they wouldn't just give me the next size up (required that I paid more for it) and then also told me I wouldn't be getting a full refund for it. Talk about bait and switch business tactics. After multiple calls with corporate I'm finally square, but talk about such a waste of time. This place has ZERO ethics behind their operations. YOU'VE BEEN WARNED.

Jd was professional and kind when it came to our rental process he even remembered our names when we came in a week later

JD and Brandon were awesome really helped me out in a jam. Definitely the ones to go see.

easy to use in all ways and very convenient

Jamilah the property manager was really friendly and helpful. She help me navigate through process really well as she explained everything to me and made me feel comfortable choosing my storage.

Just rented a wonderful 5x5 storage locker with Public Storage close to my home from a great sales and counter manager Darius. Was able to do it online threw there app.with ease and enjoyed meeting Darius in person. A great guy! Thanks. Don H.

Súper que agradable tremenda atención me dieron gracias por todo

Jamie is a Rockstar she should be the district Manager so there can be a uniform experience when you go into a Public Storage. She knows her job and she knows how to treat people with respect.

One of the best storage places I’ve ever been to super clean, super helpful customer service! Jamie was able to answer all my questions and I will definitely be recommending people

carmen took care of me today. super nice and friendly. will be coming back!!

Easy to set up, good location, friendy staffa t front desk.

I saw that I got a charge to my account despite canceling and moving out my storage unit. I was told over the phone by an employee at the location to come in person the next morning to drop off the keys. I take accountability for not returning the key. However, I recall being told to leave the lock when I move out or I’ll get charged. I live about a hour away from the location but agreed to ensure I received my refund. I went in and was told by the employee that I am unable to get a refund since another employee named “Jamie” spoke to me and told me to return my keys however, this call never happened. So then they said they would call the district manager (JEREMEY) and he never picked up. The employee then provided me his number. I did not ask them to give me his number but I took it since the employee said they have the authority to resolve the issue. I then called the district manager, Jeremey. They asked who gave me their number. I said an employee. They asked what their name is and I didn’t know. He then went back and forth with me about the matter saying “well you should have read your contract…” all while yelling. This was uncalled for and set the tone for the rest of the interaction. He said he was heading to the location and I was heading back there so I let him know I’ll be there to drop the keys off. He then hung up while trying to argue with me. I get to the location and he opened the door and continue to belittle and disrespect me. I apologized to him, not that I needed to, and let him know that if I did disrespect him (which I didn’t) that I am sorry. For some reason he wanted to continue to argue. I asked him “why am I the only one trying to deescalate the situation. As a district manager I would expect that you would make some effort”. He continued to lecture me saying “well first of all you called my number”. I let him know I didn’t find it online, I was provided it by his employee. The he said “second of all, you wouldn’t provide me their name”. One again, I didn’t remember their name. He was going on a rant and being completely disrespectful and irrational. Throughout the whole conversation I tried to deescalate with no avail. In the end, rather than being lecture like I am a child, I asked him if we were done since his tone and demeanor felt threatening and inappropriate for the situation at hand. Nor did it seem like he was prepared mentally to handle speaking with any customers. He said yes. I then got my things and proceeded to attempt to leave. He then told me that I would be put on a “do not rent list” which was hilarious. It was obvious that his ego had taken a hit since I didn’t want to listen to him list things off. I told him I didn’t care. I guess he’s used to speaking with his employees/customers that way. I continued to leave and he followed me to the door saying he would call the police and tell them I’m trespassing if I say anything else. So not only was this whole situation blown out of proportion, he also threatened and harassed me in the process of trying to vacate the premises. To threaten to call the police as I am putting my hand on my door handle to leave is insane. I did not walk back to the location, I didn’t get in his face nor do anything to warrant that. However, I am sure calling the police when he feels small or when people don’t let him get the last word in is his go to. This whole situation was extremely shocking. His attitude is a poor reflection of Public Storages company culture.

Thanks Allen great public storage

Thanks for helping me get into the unit I was needing Jamie. I appreciate it

Muchas gracias a Carmen por brindar un excelente servicio

Incredible experience dealing with Carmen. Very knowledgeable and pleasant. Ideal place for our surplus inventory.

Howard and Carmen was very great they very helpful I will let all my friends all this location

Such a pleasant experience. Jamie was super helpful and answered all of my questions. Very knowledgeable and friendly. Definitely recommending this location.

Jamie & Tiffani were extremely helpful & so kind. Thank you ladies!

Tiffani and Jamie were a delight. Went in to buy a box and they helped us get a deal on some other merchandise as well. This location is so convenient due to it being located right off of 75

Went in to this location to make my payment & Jamie was super helpful. No matter which location she is at she is always in good spirits

I wanted to transfer over to a bigger unit. Upon arrival I was told there were no carts on property. No greeting, no hello good afternoon, just "NO CARTS". This is unacceptable. How do you lose a cart and not replace it. How do you let a storage facility get to the point of having zero carts available to customers? Not good.

Extremely satisfied with this location. Customers on the other hand, broke the dolly cart a month ago and they never return them to the entrance they belong to.

No muy bueno

Darius is amazing!!!!! He helped us transfer our unit!!! He deserves a promotion!!! He drove all the way from Lehigh Acres to be here because they have NO HELP….The public storage has had no one here for 2 days and this man made our day easier! His customer service skills are amazing!!! PROMOTE HIM!!! He deserves it!!! He went out of his way for us! He was extremely kind!!! God bless you Darius!!! And sincerely thank you!!! Five Stars for DARIUS!!!!

Best experience ever. Ronnie was super helpful and friendly. I highly recommend it.

Ronnie is amazing. She always helps with anything that I need.

Ronnie is awesome!!! Helped us so much!🤍

Awesome at white lake Ronnie is so awesome super helpful and outgoing

Been using the facility for years. Never an issue. Team has always been very helpful.

What a great experience. Went in on extreme short notice and was able to get a nice size unit for a great price. Mike and Ronnie were working and they were such a pleasure. Fun people that’s for sure. So excited to be onboard with Public Storage now. Update: It has been three years now with public storage near white lake, and they are AMAZING. You can’t beat the location and the rates are fairly decent, considering you’ll have an air conditioned unit! Since I’ve started my journey with Public storage, Ronnie has always been there! She’s the absolute best. Always returns phone calls and is always eager to help out as much as she can. Definitely a plus to the company!!

Ronnie, she goes above and beyond for each and everyone of her customers. Always pleasant, respectful, and courteous. Thank you Ronnie, for making our treasures, yours as well, we appreciate all that you do,…

Ronnie is AMAZING and provides excellent customer service at all times!

Everyone here is so helpful!! My husband Beau has been handling our storage and the employees know him by name and are so awesome to talk to

This is by far my best experience with any storage facility. The only reason for that is the manager, Ronnie. She surpasses all with her customer service, friendliness, helpfulness, and she doesn’t blink an eye as far as giving a hand if she can and is able. She’s always doing something and never lets my discouragement with things to affect her negatively. The company really needs to get it together with the elevators automatic shut off because people are too rude and ignorant to NOT prop open doors which causes the elevator not to work. So, I’m upstairs and can’t get down with a load. Ronnie comes as fast as she can to fix it pronto! People seem to think the carts are theirs and keep them in the lockers and then there are none for anyone else-and I use my storage unit on a weekly basis so it’s important that I have the tools I need when I get there. Somehow this girl manages to figure out something and help me out! There’s no end to her sparkling personality, humor, and kindness. She has assisted in every aspect from changing lockers, the bills, facility needs, etc- The only reason this facility gets 5 stars is because of her-or I’d be gone by now! We have been there since it opened and have had several units over the last few years and by far-Ronnie has NO competition because NO ONE can come close to her work ethics, dive and overall service. I appreciate when someone like this is a part of what I’m doing. If I had a business that required management, I’d double what they’re paying her and steal her out from under them. She’s a gem and I couldn’t have done a lot without her! Thank you!!

After having my storage unit for over 5 years and completely satisfied every month, it was time to move my stuff out. Ronnie was extremely professional and helpful considering I lost my key which always happens! Thank you Ronnie!

Ebony and were great to do businesses with. She is awesome!

First of all, I would like to thank Roni for helping us through the process of moving our belongings into this location. The paperwork was quick and consice. I will recommend this storage. Orlando and Diana.

Ronnie was extremely helpful to my family and I when we were moving from NC to FL and had issues with size of our previous storage..she quickly and painlessly had us moved to this location and even let us borrow her own dolly. Great staff!

Such a wonderful experience! Ronnie was so friendly and incredibly helpful with my reservation! Thank you so much!

Ronnie and Napoleon do a great job. The facility is clean and new. We got a great space at a reasonable price. Update on May 1, 2023. My rate has been significantly higher than the currently available rate for a few months. The currently available rate is almost half of my bills this year. So, I asked for a decrease and was told no change was available. Then, I get a new bill that is $28.75 more than last month (more than 10% higher than last month.) Don't even try to call them. I have been on hold for hours. Beware of the bait and switch!

Ronnie is phenomenal. She helped me with all of my questions and made renting easy.

Ronnie is the best. I she helped me out big time

Ronnie , awesome thanks for the help ! Great service

I have rented a storage here in Naples, Florida. From the first day that I came to rent my unit, the employee Ronnie was extremely helpful. She made my move extremely easy. She went above and beyond in helping me and giving me the information that I needed, for a smooth move. Ronnie is very professional, pleasant, willing to help and go to any length. Ronnie has a lot of patience and is extremely nice and accommodating. I will always use public storage units for the above reasons. Thank you. Linda Syrowik

Ronnie is great!

The storage facility is well kept and well lit. I always feel safe going in. Ronnie is always on top of her game to make sure everything is running smoothly. I am appreciative for such great staffing! Ronnie thanks for all you do! You are truly amazing!!

Ronnie is amazing!! She is beyond knowledgeable, polite and professional. This location is always top notch and clean!!

Very well maintained and Ronnie is always VERY pleasant and HELPFUL! Would recommend this facility to anyone looking for well maintained storage.

Ronnie is great. Always helps me with whatever I may need

Ronnie is fantastic. She answered all my questions and made me feel confident in storing with public storage. Thanks Ronnie!

Ronnie was soo helpful when I called and she helped me with exactly what I needed. Hands down, she gave me the best customer service experience out of anywhere so far.

Ronnie is the best worker in this company! She helped me so much on the phone and in person with anything I needed!

Ronnie was a great help with my new storage and friendly service

Thank you so much Ronnie for helping me with everything.

Because Ronnie has the best knowledge, the best attitude, and the best manigerial skills, we have our furniture under her care once again! We had our things in storage while we found a new place in 2020, and now we are moving out of our place and back to storage due to Ian's rath. It is so comforting to find Ronnie, along with Kathy, still managing at this facility.

Ronnie is absolutely amazing. Very helpful and friendly! Any questions I had she answered and made sure my mind was at ease! Place is wonderful! :)

Ronnie is the best worker at this establishment! Thank you for all your help! Please give her a massive raise!

Ronnie was the employee there today. She incredibly friendly and professional. I haven't been there in a while, and was there organizing, and just based on my unit number, she remembered my job and everything! Wonderful memory! Great storage place and prices!

The best storage unit in Naples! Climate controlled, easy access, and friendly staff. Ronnie is fantastic! Always says hello to me everytime I'm there. She says hello to everyone by name. All those units and she can somehow remember everyone's name. When I downsized into a smaller unit she guided me to make it easy and less expensive. A+ to her!!!!

Ronnie is awesome

Ronnie helped me so much. Thank you for your great customer service!

Muy buen sitio. Los encargados son muy amables y atentos hacen todo lo posible por ayudar

Special thanks to Ms Ronnie for being my go to at the facility and answering all my questions! She's legit the best!

Ms Ronnie was amazing - she makes sure the facility is running to par I wouldnt go anywhere else to store my prized possessions. Thanks for going above and beyond Ms R!

Good enough storage! Be prepared to have Ms. Ronnie all up in your business unnecessarily! She may or may not pop up randomly, spend her leisure time watching you on cameras, and call you for absolutely no reason... otherwise all is great!

Very clean and very nice staff! Ronnie is absolutely amazing and she helps you find your way around! Absolutely loved this place!

Always great service if I ever need help with anything. Clean and fresh every time I am there. Entire facility is on point.

Ronnie helped me find a unit last minute. Saved me from stress.

Ronnie is wonderful. Had helped me so much!

The best storage unit facility we have ever used. The building is newer and very clean, but what sets this one apart from others is Ronnie! She has been very helpful and is always so friendly. She makes everything easy and quick! Ronnie is the best!!

Ronnie and JoEllen were awesome! Helped me rent a unit for another store.

Excellent customer service. Will not go unhappy 💚

Ronnie was the best and very helpful

Ronnie is the best, very helpful!

Ronnie is awesome!!!!! Very helpful and amazing at her job!!!

Great Customer Service Ronnie was very helpful with helping me get a storage to rent.

I have worked with the manager, Ronnie, and can't say enough about her helpful, always friendly service. She is quite simply an employee who would be VERY hard to replace. I have recommended your storage company on White Lake Blvd to many folks and always tell them to be sure and ask for Ronnie...cuz she gets the job done!!

Ronnie was amazing with customer service

Ronnie is amazing! She stopped to listen to all of my concerns and then took her time to review each one. She was able to come up with helpful resolutions to each one. She Has made the process very easy for us since our move in date! Excellent costumer relation skills! - Eddie and Nikki

Thank you Ronnie for you’re awesome help !!!!

I had a wonderful experience while renting my storage unit at Public Storage in white lake Ronnie was very helpful, nice and attentive with us checking throughout to make sure we we fine. Place is extremely clean and cars are always available.

Ronnie was very helpful. Got me a good clean unit in a great location. Helped me upgrade the size of my previous unit. Great storage place!

Ronnie was excellent. Fast friendly service

Thanks Napoleon

Ronnie is the best

Ronnie is great!

Stopped by to buy boxes and ask about rental units. Ronnie was so nice and helpful and so was Napoleon. I wish there were more employees who had that work ethic like those two.

The manager of this place should be rewarded employee of the year or in the decade what a wonderful clean place this is wonderful atmosphere to have our life belongings storage at....

Ronnie went out of her way to help me. Thank you Ronnie. You are awesome!

To all future customers looking for a great storage unit this is the place and these are the people front desk receptionist Ronnie was an outstanding help , wonderfully Pleasant to talk with , and super understanding with all circumstances . She had all the right answers to my questions and made a huge difference in my life today. I am very thankful for her wonderful attitude and for all of her extravagant work! This employee deserves a raise just for being her! Not only was she great but every unit that she displayed to us was very clean and taken care of , if you’re looking for a storage unit I recommend public storage 100% and I recommend you ask for Ronnie 😊 P.S Thank You Ronnie ! 🙌🏼

Ronnie is so good pipo and excelent service

Ronnie is the best

Ronnie was fantastic while I was storing there. She helped me with everything I needed while I was there.

Ronnie was great helping me in finding the right size right price.

Ronnie is the best!

Outstanding service. could not be more pleased!!!

Attention to detail!!! And Brittany is always there ready to help! Thanks Brittany and Public Storage!

Ronnie is great. She helped me with my move in and out.

Ronnie was great!! Thanks for the great service and help!!

If I could get Ronnie 10 Stars I would

I made a reservation online for a 10 X 8 space. I was able to get a great rate and Ronnie the property manager on site was very help and a pleasure to work with. Thank you for all of your assistance and answering all my questions.

Ronnie is wonderful! Always helpful and kind. Would recommend to anyone!

I stopped by a few supplies and the manager Ronnie gave me the best service. Top notch!

Ronnie was wonderful. I’ve rented many places and Ronnie by far was the best and professional.

This is the best customer service I have ever received and the manager is a gem 💎 👌 She has been very helpful and has a great personality and memory. She deserves a promotion 👏 🙌 👌

I went to go rent a unit today and the lady that was there by the name of Karen, was very knowledgeable really very nice, and had a lot of patience with me, she gave me some options with different sizes of storage units that are affordable, the facility is very nice and clean, well lit and security cameras well established all throughout the area inside as well as out side..

Rinnie is great.

Ronnie, the manager here, has been, for the past three years since Public Storage took over, one of the most positive and helpful customer service people I have encountered. I live in NY and any time I called, she was responsive and cheerful. Now, as I’m moving my things out of Public Storage, and I’m meeting her in person for the first time, my admiration for her has only increased. She made my transition easy and I highly recommend her as a stellar employee.

Jamie and Ronnie have been delightful, efficient, friendly and professional. Solved every problem quickly. What an incredible asset to your organisation. Thank you for everything!