Amazing service & great location
Valía wa amazing every step of the way
Valia me atendiò muy bien
Valia in customer service was very nice and knowledgeable. Her sales pitch was outstanding, thank you Valia .
The staff at this location are courteous, professional, and consistently helpful while adhering to company policies. However, I am dissatisfied with the lack of advance notice regarding price increases for my rental unit. While I understand that my initial rate was a promotional web price, it is essential to inform customers in advance about upcoming price adjustments, including the timing and amount of the increase. Clear communication on this matter would greatly improve the customer experience.
Hola buenas tardes, La Senora Valia muy atenta y servicial, con mucha paciencia..me asistio...excelente...
Great service from Bryan and balia great workers
Valía took very good care of me. She is excellent and she has great customer service skills.
I highly recommend her and Public Storage.
Excelente atencion y calidad humana, aclaran rapidamente las inquietudes. Gracias
Precious was very polite and gave me awesome service
todo muy bien en este lugar 10 puntos para ellos
Everything was smooth ! No break ins and nothing touched! A true storage !
Tube una buena información y fueron muy atentos
Bad customer service at check in.
Amazing experience, storage unit is clean and employees are friendly.
I lovvvvve the storage unit itself but the payment is annoying. I opted for autopay so I don't have to worry about it but for whatever reason, the autopay didn't work so I was charged a bunch of late fees and when I called, they couldn't pull up my info. Ridiculous if you ask me
Ques was VERY helpful . She helped me with everything i needed . Great manners and customer service !
Miy buen servicio se sonia y juio y si rentare la propiedad en linea
Sebas was Very profesional great customer service
Very good experience and super special attention from Alex Hernández. I highly recommend this place, incredible prices. Thank you very much for your attention
Quick and satisfactory service!
Excellent service, affordable pricing and super clean storage units with A/C. Millie was helpful with every step of the way.
Horrible allows people to block entrance and management t doesn’t care handicap blocked
Excellent costumer service from the staff member. Millie was very friendly and very helpful.
Excellent customer service from Millie and the other team member.
Thank you Millie for showing me all those options. Super high tech property with the APP love it
Alex at this PS location was Awesome 👏🏾 he walked with me to my space and showed me how to access my space, he exchanged my unit to the first floor after I complained how in the reservation it showed the unit was on the 1st floor not the the 4th. Millie at the counter was also Awesome 👏🏾 helping me out with $1.03 when I was short on the fee to exchange the unit. They’re just good ppl with excellent customer service skills 💯💯
Millie y Margarita tremendo servicio muy buena atención y mucha ayuda las recomiendo 👌 👍
This has been a great experience! Millie & Mike are great and explained everything to me very clearly!! Great job on employment at this location!!!
Mike and Millie are the best
Amazing location. Absolutely great customer service and willing to help without question
Mike & Millie were very helpful today in getting my unit.
Great experience at Public Storage on 16001 SW 117th Ave, Miami! Thanks to Carla for her excellent customer service—diligent, knowledgeable, and thorough in answering all my questions. Because of Carla, I would likely return. Please recognize her for her above-and-beyond efforts and can-do attitude in ensuring 100% customer satisfaction is commendable. Not that many nowadays!
Let me just start off with how refreshing it is that great customer service still exist and it is still being practiced. Carlos was amazing as he took the time with me in deciding which unit would best fit my needs. Then I had an opportunity speak with Carla later that day as she shared with me how to keep my unit secure while moving my items in throughout the day. Today I called and spoke with Mike, and he listened to my questions and researched the answer I needed. Very professional location that is a hidden gem. I know I made the right decision by choosing this location!
Carla hizo un buen trabajo con mi renta
Muy bueno storage limpieza organización y sus empleados lo naximo
Excelente atención de CARLA y Mike-
Tienen un gran servicio
Me sentí muy bien atendida
Felicitaciones
Mike at the front desk was super helpful and insightful on the property. He’s been working with Public Storage for years and this specific facility is newer. The location is secure and clean, and the move in process was easy
Clean facility with wonderful customer service.
Great customer service. Extremely helpful, accommodating and clean.
Great customer service! The Public Storage team at this location really went above and beyond. They tried their very best to assist me even when a challenge arose with the printer/scanner, they still found a way to make me feel comfortable and trust that they will do whatever it took in order to help me!
Great service and clean space!
I would recommend this public storage to anyone looking for a storage unit. It is very organized and clean.
Amazing customer service!!
Clean and new best I’ve ever seen.
It is a very clean and organized place. The attention is excellent. I recommend it. 100%
Everyone was extremely nice and helpful!
Lugar limpio y muy buen servicio
Carla went beyond my expectations. Very happy and satisfied with her help and knowledge.
Carla y Sebas dieron un buen servicio
Had an amazing experience here with the help of Carla and Sebas. Everything went smoothly and I was well informed.
Mike and Marie was a big help with my move !! Very helpful and pleasant!! Very nice storage love it
Mike and Maria good service, nice attention
Very happy with this facility! 😊 Julio provided excellent customer service. Very friendly and patient. Highly recommend this Public Storage for your storing needs. 😁
Excellent spot of storage..
Super clean, security gates and entrance
Great prices, professional staff...always helpful
Super dollar value!
Thanks Mike for all your help!
The assistance from Carla and Sebas went beyond my expectations. I am very grateful, happy, and satisfied with their kindness, knowledge, and availability in providing me with options to resolve my rental space. Carla, in a very professional and friendly manner, took the time to call customer service and obtain the help needed to make the necessary changes in the rental process. Her attention has truly been the best I’ve received in a long time. Additionally, Sebas personally showed me the available spaces so that I could make the best decision. I am genuinely thankful and delighted, and I highly recommend them.
Very happy with this location! Staff was professional, helpful, and friendly. Location was clean. And service was five stars!
Clean property, great service, friendly people very helpful.
Carla did an amazing job with helping me get and secure a storage unit. Thank you so much for all your help
Such a pretty public storage, rented in other areas but this has to be the prettiest one to date! So clean and new
Mike & Maria took very good care of me & my storage unit rental. Definitely recommend them. A+ customer service. Thank you
Excelente atención, Mike nos ayudó en todo me siento muy complacida 😊
Not a safe place to store your valuables! Stay away!
Stay far away! Our boat went missing and they can’t even show us the camera footage. Corporate hasn’t even called us to check up on us.
Don’t trust them. Our boat was stolen and they won’t even give us access to camera footage. Not even a cool back from corporate and the employees were told not to talk to us
Don’t trust Public Storage, it sucks and is a big ripoff. My friend's boat was stolen. No trace since the facility won't give cctv footage.
My 50k boat got stolen from
This facility and they are no help. They won’t even show me the video footage. Not even a call back from management and the employees were told not to speak to me. Stay far away from this place! If you have any information please reach out to me.
Worst customer service!!! They don’t worry about helping, they scammed me. Stay away
Peor customer service que he visto en mi vida. Many es un estafador, fui a ese storage porque hice mi reserva online, el día que tenía que ir lleve mis cosas y resulta que mi storage estaba en un piso 4 y yo había hecho reserva para primer piso, desde que llegamos la atención de Many fue patética, 0 ganas de ayudar o de hablar, pedí que me cambiaran a uno con las mismas medidas pero en primer piso y con la misma promoción que yo tenía de el Primer Mes $1. Me dijo que tenían uno y que conservaría mi promoción, luego cuando hizo el cambio (que a juzgar por su apatía no quería hacer) me dijo que tenía que pagar $28 extras y que no sabía realmente de que eran y yo accedí solo porque realmente tenía que dejar mis cosas allí, sumado a esto ya había pagado $53 en mi reserva online de cargos administrativos, es decir ya el primer mes no estaba siendo $1. Han pasado aprox dos semanas solamente y hoy me llamó para decirme que tenía que pagar una deuda de $144 por el mes del storage, y yo le dije que aún ni siquiera tenía un mes ahí y que yo tenía la promoción, pues el se hizo el loco me atendió súper mal súper mal educado y no me ayudó en lo absoluto, se lavo las manos y dijo que el no sabía nada. JAMÁS vayan a este lugar JAMÁS!!!!
Los storage son impecables y el servicio de los encargados excelente me ayudaron con mi proceso online y me llevaron a ver mi storage. Recomendado, locación súper cerca al turnpike
Visite public Storage donde Many y Julio trabajan fue decepcionante. Su servicio al cliente dejó mucho que desear. Ambos parecían desinteresados y poco dispuestos a ayudar. Además, la falta de profesionalismo fue evidente en su actitud apática hacia las preocupaciones de los clientes. No recomendaría este lugar a nadie que busque un servicio amable y atento.
Visited Public Storage where Many and Julio work was disappointing. Their customer service left much to be desired. Both seemed disinterested and unwilling to assist. Furthermore, the lack of professionalism was evident in their apathetic attitude towards customer concerns. I would not recommend this place to anyone seeking friendly and attentive service.
Never have I dealt with such an amicable person, Carla, she helped us with such honesty and was very good with public relations, thanks Public Storage for employing such professional persons!!😍😍😍
Great customer service here, definitely recommend worth renting here.
Very nice and kind staff!!!!!! A very good place to store your things . Very clean place . Im very happy with the service.
Anyone in the market for a rental place, look no further this is your one stop shop! Property is immaculate and the staff is beyond helpful and willing to go the extra mile to make the customer feel welcome. Be sure to ask for Manny or Mike.
Visite el sitio y me encantó el servicio al cliente que recibe de el señor Mike . Me llamó la atención la limpieza que tiene la ubicación.
Great service. Location is beautiful and clean. Mike is very helpful. So happy.
Make es increíblemente amable y resuelve todo lo q le pongas en medio , hasta un bote q tenemos no tenia storage y me consiguió en otra unidad
Customer service was amazing. Would recommend 200% Mike was great at his job he knows his stuff
I rented a storage unit here for the first time and Mike was very helpful, knowledgeable, and friendly. We got all the information we needed and more! Definitely recommend to anyone.
From start to finish my experience was amazing. manny. mike. & julio. were extremely helpful and informative they showed me options on the size that i needed & helped me choose the best fit all three are very knowledgeable and are an asset for public storage excellent all the way around.
Excellent costumer service Mike and Julio. Nice and clean storage. Thanks
It has been an absolute pleasure working with this storage facility, and I have experienced many others. Mike and his coworkers have been extremely helpful, courteous, and insightful about how this facility is run, and I have already recommended this Public Storage.
Happy with this location very clean. Very neat. My customer service excellent explain everything so perfect and Carla go help her also.
Mike and Genesis are awesome took great care of me
Me ayudaron muy buenos Mike @genesis
A Public Storage looking like this one is excellent. Outside and inside appearance is fantastic. Appealing curbside appearance. Excellent!
I have a good experience there. Very good client's attention .
Great location. Amazing customer service. Mike and Manny did a great job explaining the process. Highly recommended.
Amazing!! Mike and Manny were amazing! Property is clean and quiet! Customer service and attentiveness is amazing!!!
Guys Manny and Mike were excellent and very professional.
The facility was well kept, and always clean. Mike and Manny were extremely helpful.
Mike give excellent service and I was super happy they are excellent personal
Amazing service at this Public Storage branch. The associates answered all of my questions and solved any issues I had. Highly recommend this branch!
Mike provided me with excellent information about the service.
Great guys bathrooms clean
Very helpful staff, they actually keep and eye on the property.
Good storage place great prices. Mike and Manny help me .
Thanks
Awesome service, Mike and Manny were awesome!!
Mike & Manny have been great walking me through the entire process of renting my storage unit. Extreme patient & helpful.
Ha sido una grata experiencia conocer a Many, nos ayudo y soluciono nuestro problema. Durante un día completo tratando de reservar y pagar en linea y por alguna razón, no era posible. Recomendamos ampliamente el servicio de Many quien explica detalladamente todas las dudas. Estamos impresionados con la limpieza y seguridad del lugar y con el excelente servicio de Many.
Me gustó cómo me explicará es lo mejor, Mike.
Mike was such a great help with me I would recommend him to anyone
Never had any issues. Mike and manny are very nice and are always a great help. Stress free zone
Great service. Mike and Manny were really helpful and made the process simple and fast. Thank you guys.
Excelente servicio. Mike and Manny fueron muy atentos y serviciales. Hicieron el proceso muy simple y rapido.
María la manager es una gran persona, muy amable y siempre está pendiente para ayudar a los clientes.
I've been here going on two months and the service has been wonderful. I had a little emergency the first day and they were super quick to help me out. Manny, the property manager, has been wonderful and super helpful when I have questions. I highly recommend this clean and well maintained public storage. You can't go wrong! 🌟🌟🌟🌟🌟
The customer service is very good
Una experiencia fabulosa y muy atentos gracias a Mike y manuel
Mike & Manny were extremely helpful in assisting the process of moving in.
I would highly recommend Public Storage at 117 Ave SW 160 St.. We were on a waiting list and Manny called us immediately when a space became available. When we arrived at the location we were greeted by Mike and Manny, who were very profesional and friendly. They took the time to explain everything and certainly made the process nice and easy. The facility is well maintained and secured and with personnel like Mike and Manny. It was an east decision!
Mike and Manny are true professionals, they made the decision to come to Public storage easy. I appreciate their willingness to answer any questions we had. I would highly recommend Public storage, but most importantly dealing with Mike and Manny.
Great service by manny and great deal on unit.
Manny throughly explained everything to us..I will definitely recommend this facility to you friends and family.
Muy buen trabajo encantada la persona que me atendió MIKE
Mike was great I will come again for sure
Mike was very helpful and friendly, gave us the info we needed and made us feel very welcome. Thank you :)
Recommend this storage location hands down the best customer service from the Manager Manny and Mike! It’s new and renovated and security is guaranteed!
Monet was amazing! She patiently walked me through each step to rent my unit.
I,am glad make bussinnes with Anabela ,she is very sweet and help me a lot,she got #10 calification.she is 🥰
Thank you! Grate service!! Nabela😃
DIAMOND TREATED ME SO WELL , GREAT SERVICE NEED MORE PEOPLE LIKE HER!!!!!
Diamond made the process very easy and fast. So when I got there I didn’t have to wait.
Very nice and neat place loved having Tasha and Diamond help with my needed services they are very polite woman 😊
Service was professional and also well done Diamond and Tasha THE BEST!!!
Muy buen servicio de Noris y Diamond
Tasha and Diamond went above and beyond truly recommend this storage it is clean offers great prices and comfort for your most valued items! Thank you ladies for your assistance😀
Best service ever . Boris was very friendly thank you for you help
This experience was the best in the. World thank you for everything Noris and Diamond very nice person
Great service and was super easy thank you diamond and noris
Great customer service . I’m glad to meet Noris she is very nice and friendly . She help me with everything