I needed a storage unit very quickly and my fiance has one in the Deerfield Beach location. He is extremely happy with the cost and location, so I made an appointment for a unit online. Betsy contacted me right away last night and I met with her today. She was very pleasant and informative with everything. Betsy walked me to the unit and showed me the inside. So I now have a storage unit, which is the perfect size, price, location and is very convenient for me to get to and in and out of. It was a pleasure doing business with Betsy. She made me and my fiancé very comfortable with me getting the unit so quickly and especially during the holidays. I will surely pass on my experience to friends and family.
Personne sur place à ete d’une grande attention pour nous servir
I usually dont waste my time writing reviews; however I took the time to write this one. I called the 1800 number to get a storage unit for my belongings because I had recently moved and was between homes after a big surgery. I was VERY CLEAR on my request saying that I needed a storage unit next door from my other one on the first floor because i was still stitched from my surgery and the lady on the line guaranteed it would be easy. I went to the location and they not only gave me an unit that is 400 feet away on the other side of the building, to make matters worse it is on the second floor not first as requested. I called again and asked for management and they told me that they cant do anything! I will remove my stuff from there as soon as i get better. Zero empathy on management part! Shame
I took their last available unit online and was ready for me an hour later, Karen at the office was very polite and helpful.
Betzy was excellent, very professional, great asset to the company.
Karen, the best.
Nice time here.
Awesome service with Karen and great facilities.
Betzy is excellent! She's so nice, very professional. She looks so happy and your job. I hope next time I can give her 10 stars in the Site. Thanks
Betsy was very Professional and friendly, definitely the best experience ever, thank you Betsy
Betzy is very nice and helped me. Great service here
Betzy was very helpful.
Very professional and clear on my issues, thanks Betzy.
We Park a Boat there for the past 2 years and it is a very nice place. This year Betty gave us a very good service to renew our contract. We recommend this place nice and clean.
Karen was very helpful and generous.
Great service with a smile & a laugh!
I moved into town and needed a storage unit quickly. Betsy was a rockstar and went above and beyond for us!
Moved into the area and my fiance and I needed a storage unit quickly. We worked directly with Betsy who was amazing to work with. She ensured we had the right size storage unit and showed us exactly where our unit was. Highly recommend and Betsy is our go-to storage rep going forward!
Betzy made the move in easy as possible. Amazing and very professional.
Betzy you are amazing!!! Thank you for your attention nd professionalism
I recently secured a storage unit at Public Storage in Deerfield Beach, and I couldn’t be happier with the experience, thanks to Betsy! From start to finish, she made the entire process smooth and stress-free. Betsy’s professionalism, friendliness, and attention to detail really stood out. She answered all my questions, gave me a tour of the facility, and made sure I found the perfect unit for my needs. It’s rare to find such exceptional customer service these days, and Betsy truly went above and beyond. Highly recommend this location and Betsy’s assistance if you’re in need of storage!
@JamieFabulous
Betsy was amazing and very helpful.
Betsy has made this move an easy, pleasant and no stress. betsy was so helpful and prompt in her responses. what a pleasure to work with.
Betsy was great & very friendly ! She helped me find a unit that was perfect for my needs, thank you !!
good service and betzy is a great person and son kind
Doesn’t seem like anyone works at this location. It’s been locked/closed for a week. Since I started renting a space here
Better price, better location, better Storage!! It was so good, I went there because a promotion and when I arrived I found a spot cheaper!! Betsy was kind, and helpful, even though the weather was a little bad!! I love it!! Very satisfied!!
Betzy is amazing! Super friendly and informative. Overall best spot I’ve found to store!
Betsy was great help today.
Clean, well organized location. Betzy was incredibly helpful and made sure I had a great experience, much better than other storage providers I've used in the past
Betzy was a great helper she helped me alot getting me settting up with my storage and app. She adorable and really a people person.
Betzy was amazing and super helpful! 10/10 recommend! She keeps the storage clean!
Jackie was very helpful and kind.
Wonderful service. Everything was done quickly and with excellence
Kiya was super helpful, polite & kind. She made the experience enjoyable. Clean unit, ease of access.
Karen was the lady I met at the front desk. She was nice and very helpful.
Rachel was awesome today helping me with my payment .
Rachel is the bomb she help me get in my unit fast and easy thanks again rachel for great customer service.
Rachel is top notch manager so friendly and super nice
Rachel was so helpful. Amazing customer support.
Had a couple of questions talk to Rachel. She helped me out. She was on point with everything thank you so much for your help and professionalism.
Rachel is the best manager she is always willing to help 😊
We just rented a space and Kiya was amazing. She helped us look for the best for us and was very attentive. I highly recommend it.
This Public Storage location has great customer service. I was greeted with professionalism and kindness. A Customer Service Rep named Natasha helped me understand the contract; patiently answered all my questions and did not make me feel rushed although other customers were coming in the door. She acknowledged their presence but made sure I completely understood and was satisfied with all things Public Storage. I recommend this location if you need storage in this area.
Every went great… I really recommend this location
Rachel has helped us with everything!! Amazing personality and fun!!
Thank you so much. It was fast, easy and less expensive than any other place I went to.
Rachel was such a joy to meet she help me with my new unit moved me in fast and such a great down to earth person made my day easy.
We had work to perform on site and Rachael was very helpful and was will to work with us to get our job done
Rachel was a very sweet person thank youRachel for all your help!
Rachel is the kindest, sweetest person I have ever met at this location. Great job Rachel your the best.
Rachel, the young lady who helped me, absolutely could not have been more efficient. She handled my needs seamlessly. Thanks Rachel
Tenisha she is the best of the best
Very smooth & good service . Spacious clean units . Kiya was very helpful . Would recommend this storage to friends
I’ve never been to this location nor have I ever had a storage unit. I received a notification via email that someone responded to my review (which I never left). See photo attached of the review I did not leave.
Rachel was awesome helping me with my payment today
Rachel is the most amazing person i have met at this Location keep up the good work rachel your a Star.
Good location, friendly staff. I use this service quite often. This time the manager Kiya helped me.
She showed me everything very quickly, explained everything and formalized the contract. In a word, she is a professional. Thank you Kiya.
Kiya is the most helpful and kind person!!!!
I was planning to move to another location that fit my budget, but thanks to Tenisham, the office manager, who was so kind and courteous and helped us with better treatment, we were satisfied and decided to continue storing at this location with Public Storage
I received outstanding customer service from Tanisha. She was amazing! She was very friendly and answered all my questions.
Tenisha Was Incredible! She helped me out with everything I needed . Everything with smoothly ! I would definitely recommend family & friends to visit this site as well!
I had a great experience when I got a storage here , khia was very helpful and she did an amazing job.
Thank you kiya for your great customer service I will be renting there soon
Kiya is awesome! Thank you so much for your time and help!
I was so happy with this place. When I signed up, they helped me and were so kind. They even told me that rate increases would occur every few months of $5 or so. I loved the heads up. But today I just got an email stating a $40/month increase and I don't know what to do! Now I have to find a new place and no one is willing to help me. This is amazing that they do such large increases. Be careful!
Kiya was amazing! She made the process so easy and pleasant.
Tanisha is amazing. She provided all the information I needed. Was patient, answer all my questions and gave me different options to get my storage unit. I went to few locations but the one in 3350 and 10th st in Deerfield Beach gave me the best service.
TENISHA IS AMAZING!!!! best customer service i ever experienced, she deserves a raised and a bonus!!! we appreciate her, a great representative for the company, went above and beyond for me and my fiancé!!
Tenisha did an amazing job helping us , she helped clear up a misunderstanding with ease and has the best customer service skills ever !! I’m so so grateful and thankful for her service and she made me day and week and month ! She’s super personable and she deserves a raise or reward of some kind !! ❤️❤️❤️
Beautiful facility, clean and a great location! Tenisha at the front desk was amazing. She was extremely helpful and didn't mind that I wanted to see a bunch of different units. Other places I went to were definitely not as friendly and helpful.
Kya is the best! She helps me a lot whenever I need assistance with moving. I highly recommend this location!
Omg… where do i start kiya is wonderful and a very caring person she is very helpful i will always come here i think she deserves a raise i love her work ethic…
Tenisha was very awesome did a great job explaining my concerns very helpful and understanding we need more workers like her
Kiya has excellent customer service i only came for a few boxes but if I ever need a storage space this will be the place I go !
Tenisha is such a delight too deal with and such a help. She is kind and communicates well. She is an asset to Public Storage.
Tenaisha was amazing needs to get a $20 raise ASAP. Was very helpful and great customer service.
Kiya was a great help, she help me pick the right size and for a great price thank you
I have to express my gratitude for the excellent customer service that I always receive from Tenisha McNeil when she works at this property . Every time I visit our storage and she is there she is always friendly and helpful. Always answering any questions or concerns we may have. We have been at this location for about 5yrs or more and it’s because of people like Tenisha why we stay. If everyone who worked at this location treated customers the way Tenisha does it would be the ultimate storage location. Thank you Tenisha for always putting customers first!
Thank you Kaiya for helping me from beginning to end, easy and hassle free storaging.
Very happy with Crystal B. the property manager at Deerfield beach location, she was very kind and patient with my rental process, she’s very professional and helpful, thanks you Again Cristal!!!
I spoke with someone from this location and the young African American woman was so rude! Hanging up on me! Laughing about my storage going to auction and talking to me as if she knew me from the neighborhood or something! Very unprofessional!
Kiya and Crystal was a great help I was a little upset because I didn’t know how a storage worked so when I went there they help me with all the information I needed thank you guys so much
Terrible customer service wanted to change units because the inside unit was to small an in a tight hallway and I wanted to go outside and the units are supposed to be cheaper outside but they would not honor their online price or change my unit over without trying to charge me full price. Plus they were rude and called customer service and they did nothing.
They don't have enough carts for customers to move their belongings in or out. I've rented units in the past at other locations and this wasn't a problem. Only 2 carts for the entire facility, that's ridiculous!
Kiya was amazing! Super helpful and her costumer service was 10/10!
Started renting a 8x10 outside unit (not climate controlled) for 56/mo 2 years ago....just moved my things out because the rate kept increasing and is ridiculous!!!!! Moved to a climate controlled unit this past month for 89/mo guarantee cost for a year...
On top of it their autopsy system doesn't always work so you end up with late fees and suddenly a notification that your things are going to be auctioned (even happens to their employees)
DO NOT use them
Larry was so helpful in renting me a unit. He went over and above to make me comfortable with the unit that I chose very very helpful. I will give him 10 stars.
Stopped in because had some things to resolve, customer service is great, Larry is the best, always helpful.
Stored here for over a year with no problems. Larry and the entire staff at this PS location was very helpful
When you rent a space the price continually goes up and up. Be aware
Monique is absolutely a true professional! Thank you!!!!
Thanks Kiya for you help today you are awesome!!
Great costumer service from Larry! highly recommended
Amazing customer service from Larry!! He was great
Larry was wonderful and kind ❤ 💙
Larry is an asset to this company
I was hospitalized thendaya before and made my experience very easy going!!
Larry is the best! I would give 10 stars if I could. Me and my mom moved to California and needed to move out of the storage unit. Larry helped us, worked with our local helper, and closed out the account for us. What a lifesaver, he goes above and beyond and we really appreciate it! We rented this storage unit during the pandemic and had it for a few years, no problems at all, very clean and very nice folks! Thanks again PS and thanks a million, Larry!
Larry is actually more than 5 stars!!!
This facility is very clean and the staff are friendly and organized. I would highly recommend using and will do so in the future as well.
Clean and safe storage facility. Garry was of great help through my rental experience.
Today I have had a great experience in this office with Larry. He is great person and have the attitude to do an excellent service!! Few people today have that attitude. He loves what he does!!
Great !! 👏
Kiya help me out to set up my app. She did an excellent job . Thank you Kiya.
I was having trouble signing up for the app, but I got great help from Kiya and everything turned out great! My first impressions were excellent! I recommend.
Ella es la mejor que trabaja en la oficina ella es muy amable y profesional 👍🏼
Larry is a Assett to your old he is a keeper 10 star
Amazing customer service from kiya she was great
Larry was really good !!! Great guy
Excellent service. Mallas was so nice!!
Kiya was very nice and helpful
Very nice people here and a clean facility. Hazra is always helpful.
Kiya has excellent service
Al & Deora provides excellent customer service at this location.
Amazing experience with Deora , thank you 😊
Had the pleasure of working with deora getting my transfer completed she was fast and friendly highly recommended 10th street
Deora &Larry was very helpful and got me what I needed thank you guys so much
Deora was very thoughtful and helpful employee . She walked me through the steps on how to rent online. She definitely place the needs of her customers first. If she reading this I just want to thank you again for all you did you definitely made my day.
I have to give a big shout out to Deora from the Pubic Storage facility on SW 10th. Deora went above and beyond to help me and my girlfriend find the closet Public Storage location with the best price. She also gave us insight on what size unit we would need. I would definitely recommend his this company.
Deora was very helpful! Made moving a smooth process!
Came I to the office and was help by Deora she was amazing and helped me with what I needed done along with Dan as well
If your in need of a storage facility, Public Storage on SW 10th St in Deerfield Beach is your place. I’ve had a great experience, staff is friendly especially Deora who has gone above and beyond to help me out regarding my unit, it’s clean and the app is easy to use.
This company is a complete scam from the day that you use them. Aside from the fact that they will increase their price in the first year around 30%, the biggest issue is for them to reimburse you.
Initially I was instructed that I was going to be reimbursed in one month but after 2 months, when I call them, they are mentioning that they will be taking over 10 weeks to reimburse since they approve it, they can take as long as they want. All the customer service can do is to send a message to the reimburse department and then nothing, they do not contact you and they do not send the check. A complete scam.
For information, I have been a customer for over 5 years, their facilities are great and the staff at the facility are also great but the remote customer service and customer requests are really bad.
Went in the other day, Deandre helped me pick out a box and overall provided great customer service.
Deandre was amazing. Handled everything for me making my storage experience smooth sailing
Al was great! Super sweet! If i where you i would tottaly ask for him!
Gary did a great job over the phone. He made sure I had an associate's number because sometimes they're giving tours of the facility and they're not up front. He has great questions. He's professional, polite and courteous.
Shy helped us out and was professional and knowledgeable. Thank you for the help! Space was clean and felt secure.
Shaina was very pleasant, she greeted me with a wonderful smile especially since i was having a bad day. Great customer service!
Excellent service from Deora helping me through the check in process
Shy did a great job setting me up with the app. Al was also very great :)
Awesome, Awesome, Awesome.
Facility is very clean customer service is awesome.
Good facility a d good customer service
Everything about this place is so convenient and professional. First time coming Deora took care of all my needs without me having to say one word. Then crashing my car key is stuck in the inpound trying to remove the lock Dan walks up with his cape and tools and super saved us within seconds. And made sure our belongings were kept safe.. it's a freaking storage place providing this immaculate service one million percent recommend.. only in Deerfield
Went to this location to buy moving materials, and boxes. The items were a lot heavier than I expected and Al was so great to help me get my items into the car, happily with a smile. Such great customer service from Al at this location. Thank you!
I had my things in storage and had no problems.
If I could give this place 0 stars I would. Our unit and building has rats. I am 9 months pregnant and was storing lots of stuff in there for my newborn while we work on our home. Now im stuck going thru all my boxes alone with zero help from them and moving my stuff alone (and having to rent a truck to load to do so). When we called they acknowledged the rat problem and did nothing but say "you can move your stuff to another unit". Absolutely horrible, they should be ashmed.
Great service 🙏🏽 thank you Shy
every time i come to this facility to pay my unit shy is always greeting me with gratitude and respect. i know we’re in a pandemic but it’s nice to see some employees actually being nice to customers and taking their job seriously. great management skills
Shy was super helpful and nice it was a easy transition moving my grandma stuff in ✅
Shy provided the best customer and hooked me up with a new transfer she is awesome!
Shy is the best! She always goes above and beyond to help me, this employee deserves a raise and promotion asap
Shy help me at this location she is super thanks 🙏🏻
She was so great ! shy is not shy to tell me the options and that is why I rented my unit
Shy was great very helpful. She got us reserved and our unit promptly. Thank you so much Shy n public storage. Keep up the great job
Awesome place, friendly, helpfull easy to work with. Highly recommended.
Today I went to Public Storage and met Shy the person in charge. I told her what size unit I wanted and she took me to see one. The place was very clean and looked well managed. Back at the office and only 10 minutes later I had my unit. Thank you Shy
special place to store your furniture and belongings, various sizes, refrigerated.