Some of Our Top-Tier
Security Features
-
Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
Find Storage Near You
- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 3400 S Congress Ave, Boynton Beach, FL
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 43/moSmall 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 43 /mo $ 58Best Price Label+ one-time $29 admin fee1 unit left! -
5'x5'Online only price$ 45/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 45 /mo $ 60Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x5'Online only price$ 55/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 55 /mo $ 74Best Price Label+ one-time $29 admin feeHurry! -
5'x5'Online only price$ 56/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 56 /mo $ 75Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 67/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 67 /mo $ 80Best Price Label+ one-time $29 admin fee
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5'x9'Online only price$ 78/moSmall 5'x9'- ground floor
- climate controlled
- inside unit, swing door
$ 78 /mo $ 93Best Price Label+ one-time $29 admin fee2 units left! -
5'x10'Online only price$ 81/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 81 /mo $ 97Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 84/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 84 /mo $ 100Best Price Label+ one-time $29 admin fee
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9'x5'Online only price$ 86/mo
Small 9'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 86 /mo $ 102Best Price Label+ one-time $29 admin fee
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5'x14'Online only price$ 93/mo
Medium 5'x14'- ground floor
- climate controlled
- inside unit, rollup door
$ 93 /mo $ 117Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 141/moMedium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 141 /mo $ 170Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 159/mo
Medium 10'x10'- ground floor
- inside unit, rollup door
$ 159 /mo $ 191Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 162/moMedium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 162 /mo $ 195Best Price Label+ one-time $29 admin fee2 units left! -
9'x10'Online only price$ 165/mo
Medium 9'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 165 /mo $ 199Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 168/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 168 /mo $ 203Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 173/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 173 /mo $ 209Best Price Label+ one-time $29 admin fee
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10'x14'Online only price$ 188/mo
Large 10'x14'- ground floor
- climate controlled
- inside unit, rollup door
$ 188 /mo $ 247Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 212/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 212 /mo $ 256Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 222/mo
Large 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 222 /mo $ 292Best Price Label+ one-time $29 admin fee
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8'x20'Online only price$ 234/mo
Parking 8'x20'- outside unit
- uncovered
- drive up access
- vehicle parking
$ 234 /mo $ 246Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 234/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, swing door
$ 234 /mo $ 307Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 319/moLarge 10'x20'- outside unit, rollup door
- enclosed
- drive up access
- vehicle parking
$ 319 /mo $ 396Best Price Label+ one-time $29 admin feeHurry! -
10'x25'Online only price$ 336/mo
Large 10'x25'- outside unit, rollup door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 336 /mo $ 430Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 345/mo
Large 10'x30'- ground floor
- outside unit, rollup door
- enclosed
- drive up access
$ 345 /mo $ 442Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 356/moLarge 10'x30'- outside unit, rollup door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 356 /mo $ 456Best Price Label+ one-time $29 admin feeHurry!
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
What can you expect from the
most trusted name in self-storage?
Nearby Self-Storage Locations
Self-Storage Near Boynton Beach
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Storage Near Boynton Beach FL 33426
Self storage near Boynton Beach is located between W 30th and W 35th avenues just west of I-95, and convenient to Federal Highway/U.S. 1, the Gulf Stream and Golf communities, and Lake Ida in Delray Beach.
Small Storage Units Near You in Boynton Beach
Golf storage is a popular option in an affordable 5x5 storage unit. Tuck away clubs after a round at your favorite fairways to keep your trunk free for other hauls. These handy 5x5 storage rentals are about the size of a large closet and useful for all sorts of organizing projects.
Households around Crosspointe Elementary School looking to declutter can stow all-ages recreational gear in a 5x10 storage unit for fun at Caloosa Park, Lake Ida West Park, and days spent at the beach. Behind the athletic equipment, fishing tackle, and all your beach gear, pack in holiday decorations, wintery garments, and other rarely used items.
Medium Storage Units Near You in Boynton Beach
If you are expecting a new member of the household clear out space with a 5x15 storage unit. Capable of holding two rooms full of belongings, these units are useful if you are renting out your place short-term and need to clear the decks. Bike storage fits nicely in these long storage spaces rather than cluttering up patios or hallways at home.
Sharing a home at Clipper Cove Apartments, Whalers Cove Apartments, or a condo nearby? Store duplicate furniture in a 10x10 storage unit to keep common areas as uncluttered as possible. If you are downsizing to live closer to the water, store three rooms worth of mirrors, decor, clothing, and furniture while you decide what to keep. Small businesses along S. Congress Avenue running low on space can use one of these square storage units for excess inventory, furniture, and all kinds of supplies.
Large Storage Units Near You in Boynton Beach
Capable of accommodating four rooms full of furnishings, a 10x15 storage unit is great during remodeling projects or when moving apartments. These hefty storage rentals can hold long kayaks, surfboards, and standup paddleboards. Pack in camping, fishing, or diving gear along with your oars, paddles, and safety equipment. If you are an avid paddler, grab an outdoor storage unit because the drive-up access makes loading and unloading so much easier for frequent use at nearby Lake Ida West Park or local favorite Ocean Inlet Park. Or clear out your garage and park the cars inside again.
Homeowners around Plumosa School of the Arts planning to renovate can store five rooms of furnishings in a 10x20 storage unit. If you are just moving to Boynton Beach, Gulf Stream, or are between residences, store the contents of a three-bedroom home in one of these large storage rentals while you house hunt.
For larger projects or if you are relocating from a bigger house, a 10x30 storage unit should do the trick. About the size of a two-car garage, these extra-large storage rentals can hold seven-plus rooms of belongings.
Climate Controlled Storage Near You in Boynton Beach
Storage near 33426 offers indoor storage units, ample climate controlled storage units, and outdoor storage units with convenient drive-up access in a wide variety of sizes. We have you covered on the storage front whenever you are moving, renovating, downsizing, or decluttering.
Vehicle Storage Near You in Boynton Beach
Just look for our Public Storage Orange rollup doors for cheap storage including plenty of covered car and truck storage. Boynton Beach Public Storage has storage solutions to fit both residential and commercial needs about 18 miles south of West Palm Beach.
When too much clutter piles up or you are just moving to Boynton Beach, take advantage of our eRental program to book a contact-free move-in.
Find additional storage near 33426 at 3000 N Federal Hwy, Delray Beach FL 33483 and 400 E Industrial Ave, Boynton Beach FL 33426.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 627)
I had an excellent experience working with Ken, the storage manager. He was incredibly well-spoken and took the time to explain all my options clearly. His customer service was outstanding - he promptly addressed all my questions and went above and beyond to find the perfect storage solution for my needs. What I appreciated most was how personable Ken was throughout the entire process. He made what could have been a tedious task actually enjoyable! If you need storage services, I highly recommend working with Ken. He truly cares about his customers and it shows in everything he does.
Ken was great
Ken is amazing and got my unit same day, perfect location!
Ken is great!
Ken was amazing! Such a smooth and quick process. He took his time going over the rates and the best available options for us. I’ll definitely be referring my friends and family here!
Ken was very good
Ken is one in a million,so helpful and kind. My code was given to me wrong and Ken figured it out.
Awesome guy.
Ken was awesome, handled everything for me in a timely fashion, i was in and out, got me the best rate.
Ken is awesome. Very efficient and knowledgeable!!
Ken was great
Ken did an awesome job and was very helpful with our relocation of storage.
Ken has been a helpful guy very carsmatic and kind and a swell guy and a good employer
Ken great customer service. Took the time to show different units and prices. Absolutely happy with service
Ken is fantastic, he walked me through the process, explained everything. Five star service
Ken was great
Ken did a great job. thanks again
Ken at this location went above and beyond at this location and would recommend if you have any storage needs to contact him !!
Fred was extremely helpful, as well as patient, polite and personable. He provided me with invaluable insight and advice, enabling me to choose the unit that would best serve my needs in my current situation, answered all my questions, and guided me through the whole process. He also took the time to call me a few days after obtaining the storage unit to check on how the unit was working out. The customer service I received from Fred was outstanding.
Ken is very efficient and helpful! Got me in and out with no problem. I'm extremely satisfied with his services
Ken did a great job helping us with our issues
Ken did an amazing job. Helping us out & taking care of our needs.
ken, very nice person it help me a lot with my unit and question
Ken was fantastic and helped me find the perfect unit.
Ken was extremely helpful and amazing with services. I just appreciate his kindness.
Ken and I have been talking to the past couple of days and I rented a storage unit today and I have to say his professionalism is outstanding and I do highly recommend to use this facility and make sure everybody deals with Ken… Kind hearted soul with a lot of knowledge .
Ken did a great job thanks
Ken great service thanks
Ken is great best manager thanks again
Ken very helpfull
Ken gave excellent service
Ken was good very good
Ken Was Very Helpful, I appreciate his service. THANK YOU😊
Ken was so helpful…. My first experience getting a unit. He explained everything in detail so I understood… down to the size unit I got… Thanks Ken
Ken was very helpful in explaining my monthly payments. Thanks very much!
Entry gate always broken large pot holes In parking lot. And most of all they keep on raising rates over 3 hundred in less than a year . Total rip off
Ken excellent service
Ken very good
Ken was very helpful & accommodating.
Thank you
Ken was really great he made the process very easy and he explained everything about the property
Excellent customer service at this public storage. Ken is an all star and was very helpful in expertly getting me set up in my unit! Highly recommend.
Ken did a great job guiding and communicating with us through our reservation process!
Ken is awesome. East to deal with. He’s a pleasure.
Ken
The service is always awesome, and everyone who works here are complete experts. Ken is an outstanding man, so you can’t go wrong if you come in here and ask for him.
Ken was very helpful. Thanks
Ken was great, walked me to my unit and explained everything. Very helpful!
Ken
Awesome service
Ken has done a really great job in showing us around the storage unit and given my wife and myself great amounts of information about storage and delivered it with a great sense of humor as well, making our transition to our new storage unit a breeze.
Ken , I like you service ,it was good.
I rented a unit here for the last 5 years and the rates doubled. I moved out on 2/2/25 but was charged for the whole month because I didn't stop the payment in time. I moved to the storage facility just south of here and got a bigger unit for a much better rate. 5 years loyalty and no pro-rated refund. Great customer service. Not!
Ken provided excellent customer service.
Ken and Shearet are great! Great prices & great customer service!
Ken was great he transfer. Thanks
Ken is the best ! He’s been so helpful with our move in and answering all our questions !
Ken has been amazing with me
Ken gives the best service
Ken helped lower my rent. Thanks
Ken helped a lot thanks great service
Ken was fantastic! Great service and very helpful. Will definitely recommend to anybody in need of storage services.
Ken. Greatest service
Greatest service. Ken
Thank again Ken great service
Ken great service thanks
Ken was great. Very helpful and kind
Ken helped me move in quickly and ahead of schedule! It was the easiest move in I have ever done. Thank you!
Received service from Ken... It was a big help and very easy to work with he made it very easy to understand and I would recommend coming to this facility
Ken is the best takes the time to help you thanks again
Ken is the best. Great service
Great great service. Ken
From New Jersey great service. Ken. Thanks
Ken. Very nice. Great service. Thanks
Best service. Ken the. Best
Great service!! Ken was very helpful I recommend!!
Ken. Was excellent. Thanks
Ken a big help. Thanks
The best service thanks ken
Ken great service thank you
Ken was excellent service
Great guy, very nice . Mr Ken is an amazing guy.
Great job Ken! TYSM for your professionalism and great knowledge about this property.
Ken was great Merry Christmas thanks
Ken is great the best thanks
Ken helped me with the cost of my unit when I was having issues with the cost. He was very kind and helpful and I’m so appreciative.
Ken was really helpful and informative. Costumer service 10/10!
Ken great service
Ken is the best very friendly
Want to thank Ken for all his help.
After finding a leak from the rain in our storage unit.
Thanks Ken, really appreciated all your help
Ken was amazing
Ken was great thank thank you
Ken your the best thanks
Ken was great thank you Ken
Ken great customer service thanks
Ken is the best helped me a big time
Ken was great thanks love it here
Ken rented us a unit great service
Ken gives service thanks. Ken again
Ken is the best best thanks
Ken. Great service good mgr
Ken was great
Disappointed with this store and customer service. They have different prices online (way better prices than in person) and no one inform you of that. I went there yesterday to rent a storage last the 24h I come back and ask to change my plan to the online plan. I was told that they would not do it, I had to cancel and not be refunded and if I want to do online to get the better prices they would allow to use what I had already pay.
Came here for some Christmas decorations for my grandparents and needed assistance. Ken was amazing! And got me going pretty quick in and out.
Ken did a great job
Ken very good thanks
Ken is greatest manager thanks again
Ken helped reduce my rent thanks
Ken was great perfect 5 stars
Ken is BY FAR the best person for this job!! He went above and beyond assisting my family today... We needed a locksmith and he didn't hesitate to call someone that came to assist us right away!! Answered all my questions.. Very friendly and professional.. We need more Kens in this world ✨💕
Ken help me with everything great service thanks
Ken provided great Service. Thank you
Ken was great service thank you so much
Ken was great and took care of me, Thanks kenny =)
Ken rented me a unit service was great thanks
Ken is very good thanks great service
Ken is the greatest manger he help me
Ken great service thanks
Ken gives good customer service
Ken! Great guy! Was not even open yet and he took care of me!
Ken is the best Mgr
Best service thanks Ken
Ken giving great customer service 10 stars
KEN is. The best 5stars
Ken he gives the greatest service
Great great customer service KEN
Great customer service. Thank you Ken
Ken is great property manager thanks
Ken really helped me out
Thanks again ken
Great service number one. Thanks ken
Service great thanks Ken
Ken helped us move 6 stars
Ken was great in helping to downsize my space
Great service Five stars
Great great customer service. 20 stars
Ken was great 5 big stars
Great customer service thank you Ken
ken was great and helpful
Ken was great 5 big stars
Great customer service the best. Ken
Ken is amazing! Such fantastic service- and walked us through everything!
Ken is such an awesome and a good hearted person, 2 weeks straight my lock to my storage was broken and he put a work order in. The maintenance person
never came to fix my lock and Ken was the one that fixed my lock and every day he checked on me to see if I was coming by to get into my storage. He is the best worker there.
Ken was great helped me alot thanks
Mark was very good & Ken as well.
I rented today service was great thanks Ken
Ken gave me excellent service 5 stars
“KEN IS AWESOME. He’s very knowledgeable, professional, and kind. And he went out of his way to provide extraordinary customer service.”
Went to the location to check units ken took the time explain everything service was great
Ken has great customer service 5 stars
Ken was great. Service great
Ken helped me and was very personable. Excellent customer service!
Ken really help me a superstar
I spoke with Ken today and he was very pleasant, personable, and helpful! Thank you Ken!
Great customer service Ken is great
Ken is a wonderful manager, and very kind and professional and help me with all my questions, great location! I truly recommend!
Ken did an outstanding job. Angela Bruno
Ken was great best service
Ken is great always says hello and asks how you doing
Ken was great very easy
Great experience. Ken was AMAZING!!!!! Recommend to anyone in the area needing storage.
Drew was an amazing help took care of everything and explained everything to me very professional a+
Ken was very full today he help me with everything I need it he’s very nice person I would do business with y’all just because of him
A special thanks for swift attention to contacting me by calling me and texting when I had absentmindedly left my storage unit door wide open inside the building. They put one of their locks on it after closing it until I came by later, I appreciate it and their courteous service!
Ken was very helpful today! This is my first time purchasing a storage unit and he made the process very easy. Thank you!
Stephan Harriott did an amazing job helping my parents find a storage unit that would fit their needs. He is kind, patient, and knowledgeable.
Super easy set up, cool app, easy to enter, no riff raff living there. I'm glad I picked it. Bring your own lock and save $30
Ken was a delight and very helpful it’s always a pleasure seeing him
Norbett, the front desk person at the congress location was very friendly and helpful! Thanks for great service, which hard to find nowadays.
Erica was VERY helpful, Courteous and kind. Her customer service was excellent.
Susan is great, made moving in super easy
Pleasantly surprised to get a follow up call from Erica at the location when I had an issue with corporate. Problem solved!
Great service provided by Erica. Nice clean facility, great value for the money.
Norbett was Very nice and helpful. Quick service
Great service!!
Great facilities!!
Fred was attentive, kind and very informative! Will be recommending this place for anyone who needs storage.
Erica is wonderful. She assist me with everything and went above to help me. I am pleased with her services
Fred was veryyyy helpful and made my visit
it quick and easy!!
Fred he so nice
Very pleasant and patient with me and our 3 changes
Marisol
Susan and Fred are wonderful, helped us a lot so we got moved in comfortably. Would highly recommend this unit.
Honestly some of the best staff I’ve worked with at a storage place definitely go there.
Fred made my day! He was very knowledgeable, professional, and kind. In fact, he was exceptionally kind, with a great deal of integrity, intelligence, and even a sense of humor, which I totally appreciate. I am very grateful, because those qualities are sometimes missing in today’s culture. Thank you, Fred!
Great service. Kind happy helpful. I'm very happy with the help I received today April 3 2024 at 4pm
ERICA HELPED US WITH GETTING A UNIT AND SHOWED US THE SPACE AND TOOK HER TIME WITH US. SHE SHOWED US HOW TO OPEN THE GATE WITH APP.
My boyfriend and I just rented a unit here and the 2 people up front, Fred and Precious were super nice and accommodating!
Fred the customer service representative in the front was super helpful and nice have great customer service skills.
Fred was helpful.
Friendly, clean and fast easy check-in
Big thank you to Fred for the help and fantastic customer service!
10/10 Customer Service! This is my first time renting a storage unit and it couldn’t have gone any smoother. Fred was extremely helpful and knowledgeable. He walked me through the whole process and made sure I was getting the best deal. With everything online nowadays, it was nice to see and talk to a real person. It made the experience much more stress free. Thank you Fred! Because of his friendly service I will be recommending Public Storage to my friends and family from here on out!
Good job guys.....they still doing a great job.....
Hello, me again. I would like to say you'll got great customer service and Fred is very professional and all staff are very friendly. Thanks, for all your hard work making sure all customers are happy.
Fred was great. Very good customer service. I highly recommend this place.
Best service around
Very good experience!
I love this location. Fred has been very helpful and deserves a raise I give him 5 stars
Fred is always helpful
For those stresses out while moving into storage, Fred at Public Storage on Congress makes life a little easier
Precious was really helpful
Fred was very helpful, the storage is secure and clean
Fred is the best! I have never felt more safe storing all of my heirlooms and personally priceless items at a storage unit before but I do here!
Fred took care of me, he was very kind in everything
The service provided was very good. I was helped by Fred during my visit on sunday. he was super helpful and nice and made me feel welcomed. I received an excellent service.
Very Clean and professional. Fred is just awesome come check it out! Would definitely recommend this location!
This location has despicable customer service. Mind you, my husband and I clear out A LOT of storage units as a favor to many of these storage facilities, especially at the end of the month when they need to turn over units for rentals. We really take a huge burden off of management when most of the time, there is a large amount of abandoned trash and we take care of all the bulk trash disposal on our own, leaving the units swept and clean for the next guest, (as opposed to using their own dumpsters, which are often full and require the facilities to pay for trash pick-up based on size and frequency).
Because of this (usually) mutually beneficial relationship, most facility managers/employees (especially Public Storage), are some of the most friendly, and accommodating people we’ve come across. In fact, we've built relationships with many of them, and keep in touch often.
NOT THIS FACILITY! Fred, the manager, calls me at 4:30pm asking when I was planning go there to clear out a storage unit. The facility closes at 5:00pm. I informed him, we were 30 minutes away from the facility at that moment; therefore, if we proceeded to go at that time (at 4:30pm), we would be arriving just at 5:00pm. We could begin clearing out the unit tonight (after receiving the extended access gate code upon arrival). Both Fred, and another young lady were both on the phone with myself and my husband. They agreed to have us do that, so we headed to the facility. At 4:59pm, just as we arrive, both Fred and the female employee exit the building, proceed to lock the office door, get in their vehicles, and drive off right past my husband, as he stands directly in front of them (incredulously) waving them down....
Obviously, having just spoken with them on the phone (and noticing them exit early), my husband initially assumed that when Fred and the female employee exited, there must have been someone still left in the office. Both Fred and the female employee WATCHED as he knocked loudly on the door (trying to get anyone's attention before realizing NOBODY was in the office! They had just closed!). They literally watch as he hastily tried to get someone's attention in the office… They continue walking to their vehicle (while looking at him!) AND SAY NOTHING. They then proceed to literally drive right past him as they watch him waving them down in front of them. We drove 30 minutes, after having coordinated with Fred, and communicating the exact time of arrival, to then be met with blatant disregard and frankly, complete disrespect, for our time.
That underhanded, complete mockery of our time or presence is an abhorrent way to do business. Part of the fundamental attributes of a quality management system includes the ability to maintain integrity and mitigate expectations. If Fred never intended to follow through with the time commitment that we had literally *just* discussed (explicitly) on the phone, then he should have stated that to begin with and saved us all the trouble… Rather than flagrantly demonstrating complete disregard for his own constituents and guests. As far as I’m concerned, that unit can clear out itself because I don’t plan on making a second trip for such a shallow establishment.
This location has despicable customer service. Mind you, my husband and I clear out A LOT of storage units as a favor to many of these storage facilities, especially at the end of the month when they need to turn over units for rentals. We really take a huge burden off of management when most of the time, there is a large amount of abandoned trash and we take care of all the bulk trash disposal on our own, leaving the units swept and clean for the next guest, (as opposed to using their own dumpsters, which are often full and require the facilities to pay for trash pick-up based on size and frequency).
Because of this (usually) mutually beneficial relationship, most facility managers/employees (especially Public Storage), are some of the most friendly, and accommodating people we’ve come across. In fact, we've built relationships with many of them, and keep in touch often.
NOT THIS FACILITY! Fred, the manager, calls me at 4:30pm asking when I was planning go there to clear out a storage unit. The facility closes at 5:00pm. I informed him, we were 30 minutes away from the facility at that moment; therefore, if we proceeded to go at that time (at 4:30pm), we would be arriving just at 5:00pm. We could begin clearing out the unit tonight (after receiving the extended access gate code upon arrival). Both Fred, and another young lady were both on the phone with myself and my husband. They agreed to have us do that, so we headed to the facility. At 4:59pm, just as we arrive, both Fred and the female employee exit the building, proceed to lock the office door, get in their vehicles, and drive off right past my husband, as he stands directly in front of them (incredulously) waving them down....
Obviously, having just spoken with them on the phone (and noticing them exit early), my husband initially assumed that when Fred and the female employee exited, there must have been someone still left in the office. Both Fred and the female employee WATCHED as he knocked loudly on the door (trying to get anyone's attention before realizing NOBODY was in the office! They had just closed!). They literally watch as he hastily tried to get someone's attention in the office… They continue walking to their vehicle (while looking at him!) AND SAY NOTHING. They then proceed to literally drive right past him as they watch him waving them down in front of them. We drove 30 minutes, after having coordinated with Fred, and communicating the exact time of arrival, to then be met with blatant disregard and frankly, complete disrespect, for our time.
That underhanded, complete mockery of our time or presence is an abhorrent way to do business. Part of the fundamental attributes of a quality management system includes the ability to maintain integrity and mitigate expectations. If Fred never intended to follow through with the time commitment that we had literally *just* discussed (explicitly) on the phone, then he should have stated that to begin with and saved us all the trouble… Rather than flagrantly demonstrating complete disregard for his own constituents and guests. As far as I’m concerned, that unit can clear out itself because I don’t plan on making a second trip for such a shallow establishment.
Fast forward 9 years/ FRED!! And Dan!
Utilized the place again new feel office- excellent service 😁😁😁
Rally the troops and get to moving!! I found this to a be clean and convenient. Winfield was a really nice guy, helpful, and kind!! We totally needed just a wee amount of help (two chicks moving heavy furniture) he was on it. I was a real pleasure doing business with PS.. I would recommend it.
Laura and Fred are AWESOME!! Great place to drop your stuff!
The Manager Norbett was great ,very friendly.
Very clean storage facility and the management, specifically Fred is so helpful! Thank you Fred
Fred was great
Just got a storage unit here in which I chose a 5x5 and ended up being too small but Fred help me get it fixed right away with their best offer. With Fred working here I’ll definitely be recommending.
Fred, the manager, was amazing! The service was top notch and he made the whole renting process easy. The storage units themselves are well kept and there’s adequate space for moving trucks to navigate throughout the compound. I would definitely recommend it to anyone needing storage in the Boynton/Delray area!
Looking for Snowbird storage? Look no further. Ask for Fred Hein. He is the best after talking to other facilities.
I joined up at this public storage last week and it was a great experience. Easy and quick and one of the reps there Fred Hein was excellent. He was very knowledgeable and made everything very easy
A flawless experience renting the right size unit for my household furnishings..thank you Fred for making this experience so easy…
I rented storage space for 5 months and the transition in and out was smooth. Online payments were convenient and the app allowed for easy access in/out of the facility.
Great location and awesome service. Fred is customer friendly and the knowledge he shared in the process was so helpful. Thanks Fred 🙏🏼
I’ve never used public storage before & was unsure about my options.
Then I was fortunate enough to be greeted by Fred Hein.
He was able to answer all my questions, but most importantly, his demeanor and customer service were outstanding.
If you’re looking for public storage, this location and Fred Hein are the perfect solution.
Stopped by for boxes. Fred was very helpful
Fred was amazing, made the whole process smooth and quick, literally was out in 10 minutes.
Fred is awesome! Helped us get a storage unit, made it very fast and easy.
Fred helped me out great guy he needs another raise
This public storage location has been awesome! Fred got me set up with a spot fast and pain free and has been super helpful with any questions and needs! Me and my boyfriend both have a spot here and we love it. Definitely a great experience thanks to Fred.
Fred Hein is absolutely wonderful I started the process to hold a unit online today. Within minutes I received a phone call from him Needless to say I was able to secure the unit and drop off my belongings within an hour . So happy to work with him. Very professional and kind and a credit to Public Storage. Thanks again Mr.Fred Hein
Maria Scalese
nice man helped me with all the beaurocracy.
Very helpful, know what is b doing, very nice .
Frend help means
Easy Peazy no hassle 🙂
Fred was really helpful
Fred was very nice and helpful thanks again☺️
Fred was kind and considerate as well as professional. What a great guy!
Fred was very friendly and helpful for my switch to a smaller unit!
I was very pleased with Fred’s service today was in and out. Very professional.
Fred made getting my storage very easy, great customer service
Outstanding customer service: Booking the storage unit online was very easy. After completing my transaction, I received the follow up call and emails with additional instructions. As well as when I got to the facility, Fred (the associate on duty) walked us to our unit and make sure we understood where everything was in the location of our unit. Very friendly and polite.
Good place for storage
Five stars for Fred in the office here; he is a super nice guy and goes the extra mile to help. I can't emphasize this enough — in a world wherein a lot of people don't seem to care too much, Fred goes out of his way to make things better.
As for this company/location — it's a great location, with automated access and good space and always clean. My only issue is with the company; they raise rates frequently — and continually. The only way to get the rate back down is to move everything from one unit to another, which feels wrong to me. For this reason, only four stars for the company. But five stars for Fred, because that's not his fault!
Excellent service from Fred! Thank you b
Fred was amazing He got the job done in a little of no time keep up the great work
Best thing to happen since I moved here very accommodating. Fit my needs perfectly! Super good rates and promo speacial and Fred in the front is a great guy!
Had the most amazing experience with this Public Storage. Fred helped me find the perfect unit, and when I was moving again and downsizing, he made the transition a breeze. Could not recommend this place enough! Thank you Fred!
Fred was extreme helpful and polite in answering my questions about my unit. The last few times I was there I didn`t see anyone assisting him but he still seems to be running the facility efficently and competently.
Get customer service
I am writing a review to comment on the incredible 5 star customer service skills of Fred Hein who works at the front desk of this facility.
He is absolutely the best kind of employee a company could ever ask for!!!! Public Storage would be at a real loss if they ever lose him! He saved our day and I bet he is the constant force that keeps this facility in business!
If it wasn’t for Fred navigating us through the process of renting two units that had sufficient temperature control and were supplied with enough light to navigate the move-in of our fine quality furniture into the main building, we would have scurried to find storage elsewhere . Despite the necessary use of the single cargo elevator in the building , which is super hectic and chaotic, while paying $175 per hour to our movers), we stuck with this facility with Fred’s calming guidance.
Even when one of the units had a filthy floor slicked with oil and some type of spilled light blue residue, Fred supplied a degreaser and paper towels to help us clean up the mess before the movers arrived.
It is highly recommended to visit the unit before renting online!
Luckily, we visited the single larger unit (that we originally reserved online) the day before the movers arrived with our belongings for our out of town move.
(The original unit was very dark, NOT cool enough to be represented as temperature controlled (at least 80 degrees…felt like a sauna!) , with a small entry door that wouldn’t accommodate our furniture and at the end of long spooky, hot corridors.
It was a HUGE disappointment! It simply wouldn’t have worked for us.
Fred worked with his district manager to allow us the same promo that we originally were offered, since the unit was not described adequately by the original customer service agent.
We had to take an extra trip and waste our gas the next day to go back to get a final approval on things once the district manager could be contacted on Monday morning, but in the end Fred delivered as promised.
Fred’s excellent follow-up continued on to the day following the move-in when he called and reassured us that the credits toward the very confusing bills that appeared on our account online (after we had just paid the
previous day ) would be credited out once the payments were processed.
The Public storage has a lot of rules and regulations and red tape .
The billing seems very confusing and not very straightforward or user friendly. If it wasn’t for the very patient and extra reliable Fred to answer all our questions, we definitely wouldn’t have rented the two units and we would have ran far away from any Public Storage location ever again!
Fred was very helpful.
Fred, property manager, was very helpful, professional and upfront . I definitely recommend this location.
Great location and easy to access. Fred at the front desk was friendly and knowledgeable making the whole move in process easy and great experience.
Thank you Fred for accommodating our needs and staying to complete our rental!!!
Really appreciate it!!
Freb. Great
Fred is the best. super nice and polite. Always see him going above and beyond clean and making sure things are clean and organized.
Awesome
Fred is great
They were super friendly and helpful would recommend doing business with them
Fred is amazing!!!
Staff is fabulous! Very pleasant and helpful! I highly recommend this establishment!
Good man E
I received excellent service from Esmaeik.
Tx
Esmaeil was an amazing person very well spoken and extremely quick, I was in and out in less than 10mins Keep up the great work!!!
Total crooks long time customer absolutely disgusted with the way they treated the situation and will no longer get business from me zero Stars don't recommend
Esmaeil was very nice and helped me with my unit.
Awesome service!!
Fred was very helpful and nice helped us get a 5x9 storage unit
Larry was great! Didn’t mind showing me around all the options I had despite it feeling like 100 degrees outside
I ran the store today and the store manager Mr. Fred he was very kind and helpful I appreciate that very much
Fred help us so much! We purchased the wrong size unit and moved us over to a larger space no problem!
easy and smooth experience.
Norbett was very helpful
Fred was informative and helpful when asked about renting a unit.
Fred Hein was a great help In defining what we needed for storage. He is a wonderful representative of this company and a gentleman.
Fred was awesome explain everything I needed to know
Great service with esmaeil,he answered all my questions.
Tx
Thanks fred for your help
Manager Fred went above and beyond in getting me a new unit when my existing unit developed maintenance problems. Fred always provided excellent customer service and was a pleasure to deal with.
Fred was so helpful in finding the best place for storage! He made sure to give us the best deal and was very friendly.
Fred was fantastic and make this part of the move a breeze will recommend to everyone!!!
Property Manager Precious was very patient and very professional. Thank you