Public Storage Self-Storage Units at 501 E Pacific Coast Hwy, Wilmington, CA

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Frankie was so helpful, 10/31/23.

HORRIBLE NIGHTMARE EXPERIENCE! They rented me a unit that had bugs, holes in walls from rats and mold! You could see the 2 foot water line. They tried to say it was oil I was seeing cuz it's built on top of an old oil field so apparently oil seeps into the unit! Excuse me but I'm pretty sure breathing in oil can possibly cause cancer plus other issues! I told them it definitely has mold too, you can clearly see it! WOW what a great combination! Definitely don't won't that unit. However, I couldn't be transferred to another unit unless I paid an extra $70 for the same exact size! If I wanted to cancel the unit they said I could NOT get back the $29 admin fee either and a check will be mailed for my refund! OMG SERIOUSLY!!! IM SITTING HERE AT THE LOCATION WITH MY STUFF AND NOW HAVE NO UNIT AND THEY HAVE MY MONEY!!! So then I was told to call corporate office. The corporate rep said they'll file a report to fix unit but it takes 72 hours for report to go through! I said I'm at the location and can't wait for them to fix it! What the hell! I asked to speak to a supervisor and now have been on hold for an hour and 50 minutes and now the place is closed!!!! The person in the office also gave me the District Manager phone number to call but said he won't answer and leave a message but he won't get my message until next week!!! WHAT!!! HOW IS THAT SUPPOSE TO HELP THIS IMMEDIATE ISSUE! IF ANY FROM PUBLIC STORAGE ACTUALLY READS THIS, I WANT ALL MY MONEY BACK IMMEDIATELY PLUS BE COMPENSATED FOR THE TIME AND IMMENSE TROUBLE YOU HAVE CAUSED ME! I have been renting with Public Storage throughout 30 years and have never had a problem! You DEFINITELY LOST MY BUSINESS! THIS IS COMPLETELY UNACCEPTABLE!!!

This is a good place to storage your things, (stuff), place located in pch ave in Wilmington city....you can get a discount online when you set up your account (it's still available).. also you can manage all this using the storage app, very convenient and easy 😀...I took a good deal yeah! 👍 👌

Came to the office to update my AutoPay Janine makes it so easy. Even helped me set up the app. If you want some good service visit her she always does it with a smile :) Great help

Needed to rent a storage unit for work and this location was the closest for our job needs. They also had the most competitive prices for unit we needed. The facility is very good, but what makes this location 5-star is their staff. Janine is absolutely fantastic!!! She is professional, knowledgeable, and patient while answering a multitude of questions. She goes above and beyond to help her customers. I needed to handle the verification process at a location that was closer to me. The person on staff at this other location was new and did not know how to handle the process. I called Janine and she walked him through the process explaining what he needed to do. Not only did she help me, but she helped out her co-worker at another location. Truly awesome!

Gracias Janine por siempre tener exelente actitud y por ayudarme con mis espacios y obtener el mejor precio a mi presupuesto gracias gracias gracias 🙏

Gracias a Edgar y Janine que me ayudaron con mi renta. también con la aplicación!

Thank you edgar trinice and janine for the help with my increase! Stop by here If you would like kind service :)

Great customer service from Janine this morning

DO NOT book a rental with this company. They are theives! I booked a rental move in with them and cancelled it without ever moving in, and they refused to refund my money that I paid for the rent. They kept giving me the runaround, saying that it takes x amount of days for a refund. It’s been two weeks and still no refund. I filed a chargeback with my bank. I will never book a rental with this scam company, that’s for sure.

Jasmine es muy linda

Janine is an awesome customer service Diva, very spacious and clean place.

Jasmine was very helpful and straightforward

I needed a quick and affordable storage solution and originally reserved a space at a Long Beach location. With very little moving help, this location offers all drive up garages. The customer service that Jamine and Jeanine provide is impeccable, the grounds are prestine AND even the people in neighboring units are kind 👌🏾

It's ok, need to fix the automatic gate opener, key fob gets stuck.

We have been storing our offices here since the pandemic started in March of 2020. Everything was as on par with every other public storage facility we have used. The person who made this facility stand out was Janine, the manager of the facility. She assisted us as we worked to clean out the unit and made an unusually stressful situation much easier. Janine, thank you again for all your help.

On Mon 6/5/23, I received a cheerful welcome and introduction, Very good customer service by Mgr Janine, Understood my concerns and started the results process for me with care, concern, and understanding.

Nice clean facility, has always been great to work with Janine in the office. Definitely recommend stopping by if you need a unit. Muchas gracias!

I was a little, ok I was harsh in my 1st review. After I talked too them they worked with me on my rate of rent. The workers are cool it was me

Thank you jasmine and janine for helping my brother and i :)

Be coming for year . . . The staff is always great and I always feel safe and it's very convenient for me . . .

Muy buen servicio con las señoritas Astrid y Janine muy amables y serviciales muy buena atención gracias 🙏🏻

Janie is so AWESOME! Everytime Ive come in shes always so nice and helpful.

Came here only looking for prices and ended up renting a unit. All thanks to janine, she helped me rent the appropriate unit for my belongings. She was very professional and very kind. The location is perfect because I can drive up to my unit…will be recommending to friends and family.

Muchas gracias Janine por tu ayuda con la aplicación!

Very clean property and the greatest customer service provided by Janine .

Janine has helped me with picking out a unit and understand property storage guidelines. Been storing here for about a month now and it’s been great.

Janine makes it super easy and fast to get my payments in and has all the answers when i have questions. Love storing my stuff here

They are pleasant and professional

Jeanine was efficient & friendly. Very helpful on rental contract. I'm pleased to be storing on things there.

Clean Secure with the New Five Star Management is why I keep using this location. Thank You Public Storage.

Jenny always greets me with a positive attitude ready to answer all my questions and makes me fill so secure with storing my belongings here.

Amazing atmosphere she had tooken care of me and my dad for about 1 year nothing but good memories things to say.

Like this place, friendly staff

Helpful

I AM VERY HAPPY WITH MY NEW UNIT! THE CUSTOMER SERVICE PROVIDED FOR US BY JANINE WAS AWESOME SHE IS VERY KNOWLEDGEABLE AND PROVIDED US WITH ALL THE INFORMATION WE NEEDED AND ANSEWERED ALL OF OUR QUESTIONS. I HIGHLY RECOMMEND THIS PLACE! THANK YOU JANINE FOR HELPING MY FAMILY WITH THIS NEW UNIT. I FEEL SAFE HAVING MY FAMILY MEMORIES AND STUFF STORED THERE THANK YOU !

it's very expensive every year they go up on the rent

I have had to call Public Storage with totally different questions 4 or 5 times today regarding units I've rented for my company. Janine has answered every time, has been more than happy to help, and has answered my questions clearly and kindly. Customer service, 10/10.

Came in to make a payment. Was in and out in no time. Janine was very helpful and quick to help me out.

Thank you Janine for all your hard work excellent service very friendly with everyone that comes in. Appreciate you

Suly dio excelente servicio y nos ayudo con todo el proseso

Try to speak with Suly ! She is the best at breaking down everything you need to know. Very helpful, and totally recommend her !!!!

Place is Clean and gated with good security cameras Janine was very helpful and got me what I was looking for two thumbs up.

Janine (forgive me if misspelled) helped me out tremendously regarding rate increase on our 2 units. I conveyed my concerns and she jumped right in and handled the situation. You ROCK!!!!

Suly was great, easy to work with

Janine know how to lessens your needs and give you solutions Excelente customer service! I recommend her 209%

I took a look at the unit in person today. Janine is the onsite staff and she is super patient and professional. She helped me choose a wonderful size for storing all my stuff with good price. Best customer service ever!

Janine provided excellent customer service she had paperwork ready to go upon arrival and was very helpful.

Janine was very helpful and friendly. Although she is by herself, she has a very good attitude. Thank you for your help.

Expensive

Janine is an efficient dedicated worker. She is always very friendly and helpful all the time. She is a pride to your company. Lillie/Dapo

Such an amazing storage! The manager and everyone there is so nice and helpful. They help me with whatever I need at any time. Also make me feel safe and welcome. I would definitely recommend going to this public storage.

Muchas gracias Janine siempre ayudando me!

The prices are too high

Gracias por su ayuda janine

Nice place, decent prices. Just have a hard time making it there during open hours. 6am till 6PM mon-friday and 6am till 5PM sat-sun

Thank for your help janine with app

Muy buen servicio

Great service, friendly staff

Came in to make a payment, and ask about what units were available, The gentleman who helped us was very polite and helpful. We were shopping around and this helped with our decision. great service all around highly recommend

Came in for a walk-in out of some curiosity about renting a unit. Whatever it is you’re paying Janine, double it!! Amazing personality with top notch customer service, she is well knowledgeable about the spaces and policies. Leaves no stone unturned and provided me with all the necessary information I needed in furthering my decision renting.

hola mi nombrees francisco y quiero agradeser a janine por su buen trato cuando rente mi espasio en public storage de wulmington fue muy amable y me alludo en español les recomiendo que renten aqui gracias

Mas o menos,no son muy seguras sus instalaciones.

Nice and friendly

Janine thank you for your help with the app!

very great customer service Carolyn was very helpful.

Carolyn was the greatest very helpful and respectful. Like I said the greatest! 😎

Corina and Carmen were both very polite, and professional. They both had positive attitudes and I loved their service would very much recommend this place.

Carolyn was very helpful with PS app

A+ highly recommended Carolyn is very helpful.

Carolyn was very helpful changing my email info

Public storage in Wilmington represents among the highest levels of customer service I have experienced. Corina was very helpful and answered all my questions concerning my unit and payments. All responses were prompt and professional. Great service and efficient communication. Thanks Corina!

We came here because it has the best prices for storage we could find in the area. We rented a unit on line and got a phone call from the property manager to confirm. We came by the next day to look at the size of the unit. We worked with Carmen that day and she was great. She was professional but personable and very nice. She had a great attitude she explained everything to us and walked us to our storage unit to show us. When I asked how long she had worked there, I was surprised when she said only 7 months. She seemed like she was there forever and had all the answers in a helpful way. We rented the unit and now I need to work at filling it up.

Thank you so much Janine for your help with My storage issue. You are very kind and give great service:)

Excelent senvise Janine

Gracias Janine por la ayuda con la aplicación:)

Oscar was very helpful ! He showed me around a couple different units ! Just rented today , will see how it goes

Carolyn was very helpful. Help with the app.

Omg public storage saved me. Janine is the best help ever. I don’t and won’t trust my belongings anywhere else.

Un excelente servicio muy Amable y muy paticiente. Gracia Janine por tu atencion

Janine was very helpful with my rental. She gave me great service and found a location elsewhere that suited my needs.

Janine gives really good service thank you

Estuvimos esperando a la empleada para poder pagar la renta y no llegó en el tiempo que indicó tuvimos que irnos porque no pudimos Hacer nuestro pago

Janine was more then helpful very nice and pleasant. She had excellent customer service and she made me feel welcome 😀☺

Great service very polite

Un buen sirvió de los trabajadores

Exceptionally accommodating at every turn ten being the highest two thumbs up to Jenny

Janine was incredibly helpful and professional when we had trouble accessing the unit. She solved our issue promptly and was a pleasure to deal with. Excellent customer service.

Muchas gracias por toda su ayuda janine, muy buena gente

Muy buen servicio gracias

Jeanine is very helpful and kept the property clean.

Thank you for all your help janine!

Janine. Was excellent!

Well this you can't say nothing about when you need storage

Very convenient. 👍

Gracias por sus alluda

They are to strict on the times you are allowed to access you're units you pay a lot of mony to have i dont always have time to get there before 6pm

Gracias Rosa por bien servicio siempre

I gave this Public Storage 5 stars because of the great customer service I received form Rosa and Rocio. Our company had to move in 1 day and Rocio really helped me over the phone. She eased my stress and made sure that I got the storage size for our needs. When I went to the office, Rosa helped me with filling out the form online and walked me over to the unit of our choice. When we realized that we needed another unit, Rosa came over to us at our storage and gave us options of storage sizes for the remaining furniture. I am truly grateful that I chose this site. Rosa and Rocio, THANK YOU! I am glad that my experience with this place was a great one!

Rosa y Rocio gracias

Buen servició Rosa

Rosa,was very professional and answered all my questions and showed me my unit .cool woman

Very nice people ,nice service

Gracias Rosa buen servicio

If I could I would give Rosa more then 5 stars

Thank you Francisco for your excellent customer service.

Gracias Rosa y Francisco

Muy buen servicio

Today was the first so I came to cancel the property and turn out I had to pay the full month. Asked to speak to manager and was told no one can help me. And I had to pay the full amount. 200 dollars for Nothing. Don't come here customer service is trash.

Rosa, said she was site manager, phoned me yesterday and was unbelievably insensitive to my family. Very sadly, my beloved daughter passed away suddenly. The entire family is attempting to handle her business as best we can. My daughter had a storage unit with Public Storage for a couple of years. Apparently, rates went up recently, but the family did not receive notice, because of so much moving around. Bottom line, I sent check for amount we had been paying, but it was incorrect. Rosa called me and I sent another check. Unfortunately, the second check should have been $9.00, but I made it for $7.00. With my bad eyesight I mistook the "9" for a "7". Just so you know.❌

Came in today for gate code I was attended by Rosa and Francisco. We were unable to open the door and they came out to help also offered to change the rope which was really helpful. This team is always ready to help and very friendly. Location and restrooms are always clean. -Stopped by today to purchase boxes Rosa was very helpful as she usually is. Great customer service every time

We traveled all the way from Fresno to get into our storage. We made it here by 5 PM and they supposedly close at 6 PM. Nobody answered and the door was locked and we tried calling several times. We will have to spend the night and try again tomorrow morning. Very unprofessional.

Gracia Rosa por toda su ayuda. Muy amable

Thank you Rosa for great service

Rosa was very friendly and helpful in transferring my storage rental.

Thank you Francisco for your help getting me a storage.

Thank you Rosa and Francisco

It's a very good place to store your stuff the only experience bad experience I had was that during the time that they were changing the doors their contractor someone within that group had taken two boxes of my collectibles other than that it's a good place

Rosa and Francisco have great attitudes and great customer service.

Nice professional very helpful Rosa and Francisco

Mia was extremely kind and helpful when I was making my payment. Mia even helped me with the App and online payment so I can save time. I would definitely recommend this location and the manager Mia!

Today was my last day for storag. I couldn't have asked for a better location and team of people to help. Mia was so nice and helpful in every way. Thanks Mia for going over and beyond and thank you Public Storage.

Wonderful, quick, and easy going experience. Jackie was the person who assisted my brother and I. She was extremely helpful and very friendly. Thank you so much Jackie!

Been storing here for a while now. I could not have made a better decision on where to keep all my precious belongings. No matter what time of day I come to my storage or come to make a payment I am always helped by a young man named Francisco. He’s always so polite and patient. Every time he sees me or other people he always ask how is the storage working out and to let him know if he can make anything better for them.

Clean and there is always somebody there

I got a lot of new information from this facility. I’m looking for a new storage site and Francisco was a real help. Prices are decent and the units are cleaned.

Nice people who work there always attend u with good service nice attitude and very friendly i rate it 5 stars keep u the good work👍😊

Good place and wquality storage

I went in today to get prices for a 10x10 and Rosa the Manager treated me great and showed me a couple of units and fell in love with the location. I will definitely going to recommend this Location to my Friends and Family. Thank you so Much Rosa.

Nice night for a walk.

good service, was very welcoming and rosa helped me with what i needed

Love how clean this place is and the manager Rose is always smiling and very helpful and understanding

From the moment I walked in, I was greeted with a beautiful smile and a pleasant feeling. Rosa was amazing and made my day. Had to rent a storage unit and I was all over the place because what I was going through. However, Rosa made it so easy for me from start to finish and made me feel at easy. You can’t find that feeling everywhere you go. Thank you for having Rosa at that location.

Fine storage. Feels pricey...but worked..

Extremely clean and nice employees

Super easy to get a rental and nice workers

Excellent service

Great service!!!!! Clean property!!!!

Excellent service!

I needed to get a storage unit ASAP. I was able to walk in and lock in a storage unit with the help of Rosa Francisco. She made the process fast, smooth, and painless. It's been about a month since I got the unit and haven't had any problems.

I had a great experience with dolce she was very helpful

Rosa and Francisco were so helpful. I was referred to this location by Shay, whose location did not have the size available that I needed. Rosa showed me exactly what size unit I needed, signed me up and I was out the door in less than 30 minutes. They were so nice and professional. Highly recommend.

Buen servicio Rosita gracia siempre amable

I came in looking for information on storage Rosa helped us, she was very helpful and friendly. When we walked in she greeted us with a smile and provided all the information we needed. She went above and beyond trying to help us and offered a variety of boxes along with other supplies that we will definitely be needing. We will be coming back once we're ready to start packing.

Rosa Andres y Francisco siempre buen servicio gracias

Rosa and Andres are very hepful and kind when I come into the office and property. I apareciate their hard work and efforts.

Andreas was so thoughtful and offered me a seat while I waited..I'm a senior citizen and his kindness was truly appreciated..he is an asset to your company.

Stress provides good customer service and very helpful at all times it's a

I cannot thank Andres enough for the service he provides when I come there. Andres is always so friendly and sweet mand makes sure that I have all my needs taken care of. Any question I have he can answer and and problem I have he can address. He truly is a star worker and makes my experience at this location something I look forward to rather than a hassle. I hope your manager reads this and sees how much of a talent you are and a serious asset to the team. Many other worker have not given me the same amazing service Andres has and he continues to make my day every time I come.

Amazing staff and great service! Convenient in and out. Highly recommended. Francisco is da man. James I

Kody was extremely knowledgeable about his property and was willing to send us elsewhere to accommodate us

Love this location! It’s clean and the staff is very helpful especially Joy” is her name... she was the most friendliest outgoing understanding thoughtfulness person I’ve ever met.... if you haven’t met her you should... thank you for all your help Joy!!

Great service

Rosa and Francisco are always great with their customer service! Friendly and helpful.

Gracias Rosa y Francisco buen servicio

5x10 storage place had the same area as 5x5 at public storage in long beach. Rented from long beach for the half price. Check long beach before this one

I love the front desk I love coming once a month to see Rosa and Francisco when I come in to pay. Great service and clean service. Give them a raise for their professionalism

Andrew's and Francisco best customer service. Overall easy access to storage.

Francisco had great customer service

Francisco was very helpful in getting a New storage today. Would really reccomend

Rosa and Andres were very helpful at this location

I had a terrible experience with this facility. Many negative aspects, beware. The place is infested with rats and mice which are inside the storage units (see pics of droppings.) I reported the rodent infestation to the on site agent, who offered to rent me a different storage unit, but told me I would have to pay a transfer fee and move the items on my own! Public Storage is the largest storage provider in North America with over one BILLION dollars in annual revenue. The CEO earns millions of dollars per year, yet they don't spend any money to maintain these storage units. Take a look at the pics I posted - the rubber seal on the bottom of storage unit doors are badly cracked and worn out, resulting in excess dust gets into the storage unit. The rope you pull to open and close the door is torn and came apart. When I first rented this unit I made a reservation on Public Storage's website at a price of $145 per month. When I got to the facility I was told the cost was $218 per month (exact same size unit.) This was a classic bait and switch. Furthermore, at the time of original rental I was told I must buy the extra insurance at $11 per month. I will never do business with Public Storage in the future.

Went in just to get information about some units And francisco was really helpful. The place is super clean. The customer service Francisco has is excellent. Would really recommend this property to anyone who wants to rent a unit there.

Rosa and Andres are the very beat and handled everything in a five star manner!they are truely super heros!

I needed some help on renting a unit everywhere else was so expensive. Chose this place closer to my home. The place is clean. Francisco really helped me out a lot in getting a unit and making it easy. I do really recommend this property for renting a unit.

Great customer service. Franncisco is great with communication and is a good seller. Makes it easy to rent and buy merchandise. Really reccomend this rental place

Andres and Francisco has provided excellent customer service, always quick to solve any issues I had and superior communication skills in handling any situation. Would definitely recommend this location over all public storages.

This place is awesome and very good customer service from Francisco. Has all the information i needed. Totally recommend this rental place.

Always a pleasure to be greeted so nicely by these friendly employees in the office

Great service and friendly employees. I was helped by Andres who provided all the information clearly and explained the breakdown of my rental plan in a clear and precise manner. Overall great customer service.

Andres was a big help during my move in. Excellent customer service. Definitely recommend.

Andres provided excellent customer service, although he was very busy during this time he was attentive and respectful. Made the experience of getting a storage great. 10/10 would definitely recommend

Andres was super helpful. Made sure I was able to get what I wanted with my purchase and still be able to save. Andres is very patient and answered all questions I had.

Andrés and Francisco were a big help during my move in. Best customer service and clean property.

After having to move and not ever needing a storage I have to say that my experience with this mess was the easiest part thanks to miss Rosa and a young man Francisco had been very helpful and patient with my hole ordeal I'd have to thanks public storage. Came back in for boxes and with all the renovations going Rosa and Francisco were great even while being in a trailer. They were busy with customers but not once did they seem frustrated or annoyed instead they gave everyone great customer service as usual with a smile. They make every visit worth my stop even when I'm having a bad day. Great job, great team.

Cool location near freeway and food spots. Clean and easy to navigate

Storage is storage. But the young man who works there very helpful. GOOD job buddy.

Rosa and Kody were extremely helpful when I went in to ask about a unit

Super friendly and helpful. Thank you kody and rosa for all your help when I went in to ask about a unit.

The employee that was always there was extremely nice and helpful. Sadly there were rats that chewed holes into my unit and into my boxes. They had pooped all over my stuff and there were two dead mice in my unit. I kept my things there for only two months.

Rosa gracias muy buen servicio y Aandres

Good for the one month deal but beyond that it's too expensive.

Francisco was very professional and helpful n customer service

OVER RATED WAY TO EXPENSIVE ......ROBBERY

Got a storage the other day and the customer service was excellent. Francisco and Rosa are professionals. The process to get a storage was really easy. This property is really clean. I know my stuff is really secure here. Ask for Francisco or rosa and they would take care of you.

Rosa gives great service every time we come in. Rosa and Francisco are great to talk to and keep t this place clean

The best is here with Rosa and Francisco great service

Rosa Francisco and Brandan have great customer service. Ideal for handicap. Best place to store

How much for 10 x 10

Jocelyn y Rosa gracias porb buen servicio

Great customer service. Thank you Jocelyn for giving me great information and helping me with my unit. I highly recommend this public storage location.

Jocelyn was a huge help great customer service!

Rosa Jocelyn and Francisco are great they are always friendly and very helpful. Always find then keeping up with the property keeping it clean along with restrooms.

Good service

First time getting a storage unit and I was real skeptical about putting all my precious stuff inside a unit and lock it away. But Francisco and Rosa had all the answers to all my questions. The property was really clean and the units was really clean as well. Jocelyn called me when I made my reservation and was really nice and kind over the phone and answered my questions I had on the phone. I would really recommend this place to anyone. I visited other storage places before choosing this place and because of the service and the cleanliness of the property I went ahead and choose this one.

First time renting out a storage until, I had a few questions over the phone which Jocelyn was extremely helpful over and booked me my appointment. I was greeted by Francisco and Rosa upon entering and they have made my experience so much more comfortable and informative. Definitely recommend this location! Extremely helpful staff and they get the job done!!

Great service received at this property from Rosa, Francisco and Jocelyn! Thank you so much !! I am always greeted with a smile when I walk into the office as well as when I call the Office.Thank you for making my visits quick and painless.

Rented a 5x5 unit a while ago for $75 a month. After a few months they raised it to $99... Besides they are not friendly nor competent, they probably have a policy not to help customers - or at least try very hard. Today is my favorite! They changed the code w/o informing me. I had to go to the office to get it, which wasn't easy because i didn't had the code to get out of the gate. There was not even a chance that lady was going to move from her chair to bring the new code to me. Great Customer Service Public Storage! I will move out of there before my stuff is stolen (happen to my storage neighbor today) or the price is going through the roof. I hope you guys get more competition so you have to work for the $$$ you are getting from us customers!

I use my storage almost every day has lot of material I use for my way of life. I'm so glad there's people that work there are professionals and very polite. There's been some cases where I needed there help and came through for me and security for my property. They give a big 5 star and recommend for anybody needed storage.

Francisco and Rosa are very helpful. Very clean property.

This place is a rip off. They raised my rate every quarter. What started off as a $65 monthly introductory rate became $190 after two years of storage. The place is filthy, especially the bathrooms.

Francisco and Rosa are very polite and Knowledgeable of there storage and merchandise. They offered me everything I would need to keep my belongs safe and ready to use again once I move back into my house. It was very hard choosing a storage to secure my items. After looking at reviews and many different locations,I stopped by this location to see why they had nothing but good reviews. Francisco and Rosa reassured me, this was the place to store my belongings. The property was very clean and I would recommend this property to anyone.

Thank you Jocelyn and Rosa

Andres and Francisco were very helpful and did a great job. Thank you guys!

Francisco and Rosa have great people skills. They're very knowledgeable about the storage service and helped me with my storage today.

Excellent customer service! Very friendly staff and clean facility

Muy buen servicio gracias Rosa

Rosa Jocelyn siempre nos tratan muy bien siempre Gracias

Rosa is extremely knowledgeable and friendly. Answered all questions and gave very helpful suggestions. Would highly recommend this location.

Francisco and Rosa has great customer service. Francisco was very knowledgeable of the storage units and the kind that would best fit our needs. We were offered boxes and tape. We bought the tape and tape gun. Rosa helped us to assemble the tape and tape gun considering we had some difficulty because this was our first tape gun purchase. Thank you Rosa for everything. We appreciate the friendliness and helpfulness of this staff; at this location.Very clean location and great fees for storage spaces.

Grasias Rosa

Great service from Jocelyn and rosa from start to finish. Very happy with the move in process

The staff is great & friendly. But the early closing hours will not work for me.

Gracias a rosa y francisico ppr su amabilidad

Today was my first time getting a unit. Francisco was very helpful. He was very nice and polite. He was very patient with all my questions. Will recommend to anyone.

Would give more stars but can only give 5 Rosa gives great service always. Francisco and Nelson are very friendly.Thanks

Francinco and Rosa were very helpful

Rosa dio muy buena atencion y muy amabel. Francisco tambien gracias

I visited public storage last week to pick up packing supplies and ask for more information based on what storage size would be best for the amount of things I needed to store and I received amazing service from the property manager Rosa . She was patient with all my questions, polite and answered all my questions with detail so that I would get a better idea of what my best options were in terms of packing supplies and unit sizes. The customer service I received here was great! Highly recommend everyone to come to this location. I don’t need storage just yet but once my escrow closes my husband and I will be returning.

Great customer service, rosa have been good to us I'll totally recommend public storage

Me gustaría decir que soy una persona que cuenta con un establecimiento de tamaño grande. Estaba en la necesidad de ampliar el area de almacenar. Fui recomendado por un familiar a este servicio de Public Storage. Al llegar al establecimiento me di cuenta de el area muy limpia y el servicio brindado por la gerente de nombre Rosa y su asistente Oscar, fueron sin duda alguna muy sobresaliente, cordial y beneficioso hacia mi persona. Sin duda alguna recomiendo este lugar por sus servicio, seguridad y profesionalismo.

Great service thanks for everything Rosa and Oscar..you guys are the best

I went to Public Storage asking for Prices and I was helped by the Manager Rosa and She made me feel very welcome. I liked the way she Stood up when I entered the Office and How she gave me all the Information to needed. I loved it so Much that I rented a Storage even when I was asking for Prices. Big Shout out to Her and Her Crew for keeping the Place Clean.

Rosa was very nice and helpful.. what an awesome staff... very accommodating... absolutely great job..THANK U

They super cool Danielle and Oscar,the best service,very helpful and help me move in ! I really recommend this public storage!!

Great people and i love how tgey explain and thanks Rosa and Oscar for the great help!

Gracias Rosa y Óscar muy buenas personas y atencion...

Rosy Thanks for your excelent work and atention

Rosa y Oscar buen servicio gracias

I am always provided with excellent customer service by Oscar and Rosa 👍

Great customer service I thank Oscar and Rosa for their excellent work

Oscar was amazing and super helpful! Great service and very happy attitudes when I went! Definitely will be going back to this location! :)

Great service, and answered all questions would highly recommend

Hate storage but we all have some. At least it's an easy in and out.

Nieshia and Ashley were great and helpful today

Nieshia and Ashley were great. Made the rental process smooth and easy.

There price is so high. Found another storage place that was 60% cheaper for the same size and the staff was so much more helpful.

Great morning great service from Oscar and Rosa

Oscar and Ashley were very helpful. Came in to inquire about getting a storage and they helped me find a location that was much closer to my home.

Super friendly staff, oscar was such a great helper and very efficient. I think he deserves a raise because of his hard work! Would totally recommend to friends/family!

Someone broke into my unit and went through my things. The manager didn’t bother to call the police. I don’t trust this location and I’m looking elsewhere. Although I stored my classroom materials, it really hurts when people are insensitive.

SOMEBODY IS BREAKING THE LOCKS AND GOING THRU PEOPLES STUFF!! MY UNIT WAS BROKEN UNIT F38!!

Evelyn and Rosa were amazing! They were so helpful and make the process so easy and fun! 😊👍🏼

Evelin G Muy buena la atencion me alludo entodo y mis preguntas

Oscar Ramirez has been an excellent sales associate and helped accommodate me with a good room and explained everything very well. Thank you so much!

Gracias Rosa

Easy access. Spacious, Secure.

Daniel was extremely professional and made my move very easy. She is a very good employee and recommend everyone to see her for your storage needs.

Excellent customer service by Oscar. He was very friendly and helpful. He showed me the space before I rented it and loaned me a hand truck. Nice facility. Some hidden fees I wasn’t expecting lost them a star. Otherwise excellent.

Very patient and Awesome service... Oscar Thank you for your help

Great smile and a good welcome. 😊

Rosa has been very helpful with finding the right size boxes to store my items. I am pleased with the services that have been provided during my visit. Thank You

Very highly recommend, great service ... Very kind and helpful staff , thank you so much Susana and Rosa , I will gladly recommend you to family and friends.

Gracia Rosita por toda su ayuda siempre tan amable

I walk in to make payments every month. Oscar and Rosa are always so helpful and nice!

It is great service good customer service

Great location, very convenient drive up access, Rosa and other ladies at the counter were very helpful and courteous.

Nieshia gave great customer service this morning everything was simple easy straight to the point.

Public storage is your average storage place i'd say they are better conpared to other places. Prices are good for the first 6 month-1 year, i always use them when i need to store something never had any issues place is clean and pretty decent prices

Always cleaned , customer service is a plus especially Oscar and Nieshia great place to rent

Best Service in Town!! Thanks Nieshia

Oscar y Rosa gracias buen servicio

Richard was extremely helpful and gave excellent customer service!. The best experience I’ve ever had at business. Thank you Richard!!

How much is 5x10?

Good people 👍

Niesha And Rosa Gave great customer service and very friendly.

Always have a Great time !

i rented a storage here and was trying to get my stuff together to mave it to another state I had to just nocth a cpl of 2X4 to put sides on my truck I went to the office to ask if I could plug my saw in they told that there was no place in this whole several arce complex when I was looking right at a plug what would have taken me 2 mins to make the cuts but instead took a hr and 1/2 to carve the wood with a knive nice going public storage for helping people out and out I will be before the rent is due again

This was an awesome experience. We were shown in full detail all of our options and the best one that would fit our needs. The Associate Jacquie was spectacular. Definitely glad we chose Public Storage. Thanks guys well ladies

Got good help nieshia thanks for your help

I’m happy with the service and also prices are pretty good,Rosa is number one I do recommend u come over to rent a space for wherever you need.

Thank you Nisha and Rosa great service

Neisha

Good customer service. Very helpful and friendly

ROSA IS THE BEST. THE CUSTOMER SERVICE WAS ON POINT AND SHE DIDNT SELL ME ANY UNIT I DIDNT NEED... A1 SERVICE...

Great experience.. polite helpful and fast service. NIESHIA was amazing

Great customer service

I'm a less than a month old customer and since day one Rosa has been there every step of the way. She's extremely pleasant to deal with, very professional and understanding. It's worth the drive out of my city to store my things at this establishment. THANK YOU FOR EVERYTHING ROSA!!

Amber is the best good costumer service

This team is amazing. Shay found me a unit that was perfect for me and she was very nice. I woulf recommend this place because her and her partner Ray were great. Thank you so much Shay! You’ve helped me out soooo much !!!!

Rosita was very pleasent to work with

Rosa was great, amazing customer service!

Cuantos dias despues del primero del mes en curso, tengo para pagar el storage?

Muy buen servicio k nos brindo rosa gracias

Rosa was polite, courteous, knowledgeable and patient 5 STARS

Rosa Shay gracias todo perfecto. Buen servicio

Rosa was incredibly helpful and committed to making my move as easy as possible. Thanks again Rosa!!

Came in to rent a storage room, Shay helped me. She was very knowledgeable so respectful very professional love her very sweet person

Nice, clean, well lit storage lot. Julio was very helpful and will return for all my storage needs.

Rosa showed me the unit and shay helped me with my transfer. This duo is a great team and they have AMAZING customer service! Thanks girls. Also they run a clean property.

Great experience with shay ! Thanks for the help

Rosa buen servio gracias

Shay and Melissa were knowledgeable helpful and understanding. And a pleasure to work with.

Shay and Juanito provided awesome customer service! I would recommend this location.

Great service. Very informative and easy to get a storage space.

Cannot say enough about the positive experience at this Harbor Citu facility. Rosa is amazing. Best customer service, knowledgeable and friendly. Shay is wonderful, called days later to make certain I was satisfied. Excellent staff.

Manger is rude. Will not be using public storage. There price changes based on what website you visit.

Shay was amazing ! Shay and rosa gave awesome service. Thanks Ladies !

Shay and Rosa gave us a wonderful service Shay is very very good as a Customer Service!!

Shay helped me find my space, she was very polite, courteous and informative. I really appreciate her and Cesar. The customer service here is GREAT. Great job team thanks for taking good care of me .

Lovely ladies, great service, very informative and helpful! Thank you Shay and Rosa!

Shay was amazing. Her and her partner were very polite. Initially I was going to rent somewhere else BUT I'm so glad I stopped here first. Her customer service is refreshing. Shay is definitely an asset to the team. Thanks Shay and team Wilmington you guyysare the best I

Shay was great help! Excellent service

Great service, fast and efficient!! Shay is the best and always friendly and with a smile on her face! Thanks for your help!

Shay and Rosa were helpful in every aspect of the moving process. Good service overall.

Shay was such a help. Showed me around, and was so patient while I decided on what size storage I wanted. And she even explained about insurance. Such a joy to work with.

Shay was very helpful!!

Shay customer service was wonderful and also Rosa

Excelente atencion de la señorita shay se esforzo lo maximo para explicarnos en español y ayudarnos.... gracias!!

Shay provided an excellent service , very specific and answered all the questions and concerns I had .👍👍👍

Great customer service. Shay and Ceaser helped us out took the time to show us the space. Great people skills. Definitely would come back again.

Shay and Cesar are both wonderful.

Most of the staff here are Great! They are informed and willing to assist with the most bizzar of situations. Shay came straight to me, instead of clock in, to make sure customer comes first and stayed with us until ALL issues were addressed and resolved. I don't think she ever clocked in to work. Service like that isn't around much any more, refreshing. Driving up to your units is great! From your vehicle straight in to your units cannot be missed. The only down side is there hours of operation , they close early 6pm. I give them high marks

Rosa very nice

Ceasar and Shay were there to help us through the registration and were very Nice and helpful!

Excelente servicio gracias rosa cesar y Juanito

the facility was okay but the staff was very helpful Rosa was very courteous and very energetic

She was even nice n respectful

Rosa Enzzo Juanito best service thank you

Thank you Rosa

Shay was very helpful with all my question and concern

I recommend this place cuzz the personnel attendance is so great.

My visit here at public storage was amazing here. Shay was GREAT. She showed me the space in a timely manner and helped me find the space with the best price for me. Id recommend this place just off the strength of her customer service! Thanks shay and juanito! Shay is definitely an asset

Wonderful experience moving at this location. Juanito and Shay were fantastic in helping get a great unit at a great price!! Thanks again.

Rosa and Shawnae were great ! Shawnae did a great job and she was really nice. Their customer service wss awesome . thanks team !!!

I love their storage units.

I don't like the hours from this facility they closed really early and the staff are always on you you cant work on your storage for more than an hour because there kicking you out that's why preferred​ other facility's

It was very helpful and easy to move in! Shay was very kind and made me feel like I was getting the best available. Everyone is very nice here

I to rent a storage and Enzzo help me and ask if i had any ?... He also gave me tour of the place and explained everything with detail. Great service.

Rosa, Shawnae, Juanito great service. We only had a few minutes to get storage move in and get to the gray hound bus. They were great they got us taken care of right away, they worked together as a team. They were busy with other customers and were still able to help us get out in less then 30 minutes. The location was very clean and they were very friendly and helpful. Best experience so far and made our day easier after the rental.

best place to keep my stuff

Shay was AMAZING. Im checking out and she was helped me vacate. Her and Juanito are aleays really nice and smiling. The property is a nice sight. I felt safe and welcomed here. Thanks Shay!

Shay was awesome and so was Juanito great customer Service 😎

Shay and Juanito were great

Shay showed me the unit and was extremely helpful and courteous. Shay and Juanito was very polite and very pleasant very awesome to speak to