Rat infested and overpriced…tons of rat and mouse evidence everywhere...ruined quite a bit of our household goods. Stay away.
Solution, by the resident manager, was for us to put bare,rat poison packets in the corners of our units…against the mfr instructions.
Place reeks of dead rats too.
This place is a rip off! I had 3 storages all different sizes. They don't prorate their rates you pay full price. I got my storages end of September paid full price for units, only to be charged again straight away October 1st with a rate increase. Not knowing this as I am placing my items in the unit only to get slapped with a lien notice and a threat to sell my furniture. Not once to anyone workers whom spoke with us many times said anything. Looking to get my stuff out of this place fast. They are not worth giving your money to.
Sara, fue muy amable, ella me mostro la Unidad que estaba yo buscando , muy buena persona confiable y rápida, me ayudó a solucionar mis dudas:) very nice
I upgraded my unit Sara made it simple
Sara is really experienced in the storage industry
Sara was the only manager to call me back. Not once but she called me 3 times. She also confirmed via email and left me a detailed voice mail on rental options. She made me feel very secure that I was in good hands. She also sold me in her personality. She was not pushy but she was the only manager to call and follow up with me
Sara was amazing from the start
sara is so helpful . she helped me get my door on my unit up. She keeps this facility in excellent condition.
I am extremely satisfied with with Sara’s service. She was a joy and delight. Well, maintaining a professional attitude.
Sara was very helpful and accommodating
Sara is so on top of things it is great to meet a person who enjoys their job
The place is super clean Sarah is amazing so kind and professional went above and beyond for me and my family 5 out of 5
Sara and anselmo did a great job
Sara is the nicest public storage employee
Sara was insanely helpful definitely recommend her
Sara knew exactly what I needed and got me a new unit in 2 minutes flat. Insanely knowledgeable and great customer service. Made my day!
Sarah was awesome! She helped me fix a late payment problem and provided fast, simple advice/service. WOW!
Sara is so helpful and is an asset to public storage
Rates were raised 70% in 1 year.
Sara is a wonderful manager. This facility is spotless. Her approach to customer service is second to none. She has helped me on a couple different occasions pertaining to my account. My only wish is that she was in the office more often like she used to be. Now in order to find her I have to wait for certain times of the day. She is the only manager that I have found to be up to my professional expectations
Sarah the property manager is awesome.she is so helpful
Sarah was extremely helpful throughout the entire rental process!!
Sara was so accommodating she found me a unit at another property. She is friendly and professional. This is the fifth unit. My family has rented from her in two months. I highly recommend her staying at Rush Landing location a full day.
I really appreciate this property being open, because Sara is always in the office to take my payment and provide me assistance. This facility is immaculate.
Sara is so honest and helpful, she is an asset, She is always in the office and should remain there centrally located off the freeway
Sara is an asset to public storage
Thanks Sara for giving me great customer service at rush landing Novato. You were welcoming and very helpful with navigation and getting me set up. I appreciate you!
Sara rented the unit to me fast
Sara is helpful and insightful
Sara was extremely helpful with getting my move completed. I highly suggest Sara to help you with all your storage needs.
Sara is an amazing problem solver and she really cares about her customers. Rent here for 5 star customer service!
Sara is helpful and the best
Sara was fantastic. She helped me with a lot cut at a different property and she was the only property open. I highly recommend seeing Sara if you ever need a unit.
Sara knows everyone by name and helps everyone she can
Sara helped with lock cut
Sara is amazing she was beyond helpful and knowledgeable
Property is clean. Sara is friendly.
Sara is excellent. So very helpful.
Sara the manager runs a tight ship! Clean, organized
Sara is incredibly helpful and provides a stellar customer experience. She's made the entire process not only seamless, but a genuine pleasure!
Sara was amazing at completing my transfer even though it was at a different property. She is very courteous and a valuable asset to the public storage franchise
Sara is always in the office ready to serve her customers. She is an absolute rock star. Public Storage should never let her go.
Sara provides excellent customer service. she is very attentive. She keeps the facility clean. She helped me rent on line. Sara is the sole reason I chose this facility on Rush Landing.
Sara helped me with the rental from beginning to end best customer service ever. She is very knowledgeable
Sara was very professional. The e rental process was very simple. The facility is very clean and the app is very helpful to open the front door
Sara is amazing. She really cares about her customers. Excellent customer service from Sara
This is a perfect storage facility. It is clean, inside & out. It is a newer facility with newer roll up doors that are way easier to open than the older facilities that have very heavy doors. It is all one level, all indoors, has 2 separate loading areas. It's just mellow and no squirrelly people around doing weird things. The manager is super nice and she knows her people. They check each lock every day and it's just nice over all. Haven't seen a facility of this caliber ever!!
Not public storage these shots are from Binford road, great spot for bird watching.
Josephine is so very nice, polite, full of joy, outstanding service, always with a smile and happy to see you. Because of Josephine, renting a unit at this location is so pleasant and I am always looking forward to say hello to her and see her beautiful and friendly smile!!
Sarah was amazing and help me rent my unit and download the app the place is immaculate
Sara helped me download the app she is awesome
Sara offered fantastic service. The App is great. The facility is clean and the rates are very reasonable
Sara helped me get the app and realy accomodates her customers
Sara came in from her lunch to help me. I am from out of town and specifically come to see Sara because she provides EXCELLENT CUSTOMER SERVICE.
Sara found my keys she is a life saver
Sara showed me a unit with no pressure. Her facility was immaculate and that prompted me to rent with her.
Sara helped me locate some dish packs all over the county. She is phenomenal
My experience at this public storage has been awesome thanks to Sara. She really went above & beyond for me when I came in & asked 100 questions. She was very patient, kind & knowledgeable. Her customer service skills were immaculate & she deserves the recognition. Thank you again Sara for everything!
Sara helped me get the app
Sara was very friendly with helping me tranfer
Sara was awesome when dealing with my walk in rental.
Sara was on time for my rental appointment and provided me with accurate information to make an educated decision
Sara went above and beyond to make my rental happen. Facility is very clean it looks brand new
The competition cannot compete with Sara
Sara help me download the app she’s super nice
Sarah was super helpful. My unit is very clean.
Sara is beyond helpful. Great price on boxes
Ask to be on Sara’s waitlist if u need a unit. She will take good care of you and your property
Go in on Sunday or Mondays with Arizona working! She makes it simple and easy
Sara is helpful we are impressed
sara is very accomadating
Sara is very friendly and wonderful
Sarah helped me get a discount on my storage locker. I really appreciate it.
Best customer service ive had in a while and they even alerted me when i didnt put my lock on right which my last storage didnt and ive had some good interactions with a person thta works there named sarah 😊
Sara protected my family’s possessions
Sara was so incredibly helpful! She helped me track down the perfect unit and explained the rental process, making it a breeze. Highly recommended her service, thank you so much!
The facility is immaculate. The app is amazing and Sara is perfect
Sara got me a complementary upgrade. She is friendly quick, and efficient
Sara provides an excellent customer service experience
Sara is easy to work with
This facility is a step above any facility I’ve ever rented at. Being a business owner I interact with a lot of different people. Sara, the property manager thoroughly impressed me with her knowledge of the storage industry. What made me choose Public Storage at 300 rush landing was the climate control, security, features, cleanliness, and customer service that I received from Sara
Sara provides excellent customer service. She has quick and efficient. I appreciate her running the property.
Sarah is an amazing sales woman. She is professional, knowledgeable, and friendly.
10 10 10 10 across the board 5 stars for Sara all the way
Sara is very professional and the facility is extremely clean I highly recommend this location because of Sara
Sara is a great representative for Public Storage
Sara is spectacular and awesome
Sara creates a positive enviorment
Super storage facility. Sara runs a tight ship and is super attentive and friendly. Great place to be.
Sara was informative and facility was clean
Heard bad things about this place. Don't see why. Clean safe and good value.
Great staff! Great facility.
Sara was amazing helping me get my rental completed
Sara is fast and efficient
Sara is perfect at her job
Sara was an amazing sales representative
Sara engages well with the customers . The facility is very clean and secure
Sara really helped my family on our time of need
I came here for work. And, now I’m pregnant.
Sara is such a professional manager
Always a pleasure storing here. Great indoor storage option, very secure.
Sara is an amazing employee for Public Storage and an excellent property manager. She is an asset to the company!
Sara has a very clean storage facility. The units are very affordable for what you get. The building is climate control 24/7. The clientele seems to be upper class from what I seen. I really appreciate the technology Public Storage has created for it customers through the state of he art App
Sara is very insightful and is always there to explain the payment system and she keeps the facility immaculate
The unit rate was totally affordable and Sara the property manager made the move in very smooth and easy. If you are looking for a clean facility with friendly service look no further. Sara is a gem
Oooh no don't store here! It hasn't been smooth clean and cheap! I don't still have plenty of space for my stuff and enjoy it's being cool and safe and workable! Oooh no definitely not the place. 😉
Sara Was amazingly helpful. she made the entire process very easy for me to rent online!
# 1 storage facility in Marin! Sara manages this site with high-end service and impeccable attention to safety, cleanliness and detail. Very impressive! No other storage facility can compare to the Rush Landing property!
Sara was very helpful and the unit was very clean.
Sarah was professional and fast!
Sara calmed me down and saved my life when I was looking for a unit last minute
Sara helped me from start to finish with the e rental process. She is very skillful
Sara was so helpful and professional
Sara was great and we rented our unit with no hassles. She gave us good suggestions and was very pleasant to deal with.
Sara helped me with the gate code
Sara provided me With excellent service during a merchandise interaction on 5 26 22
Sara is Uber professional and has a very clean facility. She is very customer service oriented
Sara runs this location efficiently
I am giving this location 5 stars because of the experience I had with the on-site manager, Sara. She is absolutely wonderful! I found her to be super friendly and patient while providing me with excellent customer service. When I ran into a snag helping a friend secure a unit on-line, she walked me through it over the phone and made certain she could sort out the problem. She even stayed after hours until she discovered the solution and the unit was secured. Upon arrival the next day, she greeted us with a smile, showed us the unit and explained allI we needed to know about the facility. I hope Sara is recognized for being an outstanding employee!
The cleanest and best managed storage option in Novato. They carry a comprehensive range of moving supplies too. Sara, the manager, is fabulous. She goes above and beyond for every customer.
Sara is beyond helpful and is super professional
Sara called me when my lock Was incorrect
Sara is helpful with my app
Sara was beyond professional she provided outstanding customer service on 4 14 22 at 3 45 pm
This facility is very clean and Sarah the manager works hard to take care of the PS customers
Facility was very clean. Sarah was very helpful find me a unit I highly recommend this property
Sarà is great she helped me download the app.
Sara helped me download the app
Property is clean & well maintained. Sara, the Property Manager deserves a "5-star" rating as well. Professional, courteous & knowledgeable; a very pleasant person to do business with.
I’m downsizing from my large Novato home to a 2 BR condo. I’ll need storage for all the furniture that can’t fit into my new place. Sara gave me a tour and gave me great suggestions for my storage needs. I was so impressed with the cleanliness of the facility (even the bathroom was immaculate!). This location is really convenient to the freeway and downtown Novato. I’ll definitely use this Public Storage location when I’m ready to store!
Sara told me how to get to landing ct
Tedranique was The Best: helpful, efficient, fast, & professional. She deserves a raise & a promotion, imho…
Sara helped me with deceased paper work
Sarah is very informative and the unit was very clean
Sara is easy to work with.& She is a great asset to this company is nice and clean
Sara Called me when the unit was available in the size I needed.
Sara helped me find a Unit
Sara is very knowledgeable and is on top of her facility duties
Sara was great. She got me a rent rate decrease and updated my credit card on file