Public Storage Self-Storage Units at 130 Landing Court, Novato, CA

Josephine was the best. This is the person you want to work with. She was pleasant, responsive, reliable, & honest. 10/10

This place is a 5 star storage facility. Very nice employees and clean and safe. Upon my exit Josephine was very helpful and considerate. I would definitely rent from them again in the future. Thr initial person who rented the space I forget her name but she was bomb as well!

Very clean, easily accessible with wide hallways. Josephine in particular was incredibly helpful every time I had to move stuff around.

Sarah is the best i love the way she was so helpful

Josephine and other staff are great but Public storage is a rip off organization. They raised my monthly rent after 6 months in a unit by $30 and require insurance with a company (Sedgewick) that doesnt deliver on claims. My first unit ended up with water seepage leading to a foul stench and mold and ruined personal items. The back buildings are adjacent to a wetland! Josie found me an alternate unit in a more controlled building (a) and helped file a claim. That was in March and it is now Sept and nada from the insurers but a run around and no return of calls or messages. It is a scam sham!

Josephine, the manager, is amazing!! She’s friendly and keeps the facility clean. She should be running the company because she understands the needs of customers and how to maintain a well organized location. However, beware of the Public Storage corporate side. My original rental rate has increased by $60+ every six months.

Great service Josephine is amazing, we any concern we have and she help us so much we highly recommend it

I had a very positive experience working with Anselmo at the Landing court Public Storage. There was an issue with my reservation where the unit I had reserved was no longer available upon check in. Anselmo made sure to resolve the situation by setting me up with another unit which was very relieving. There’s always the possibly of something going wrong with any system and my experience of being taken care of here made all the difference. I’m happily storaging at this location and recommend it to others for the great service provided. Thanks Anselmo!

I have been in storage for about 4 months and it has been a pleasant easy experience. Josephine has been awesome to work with and super helpful. I have referred a few friends here due to the service Josephine offers.

Sara and Anselmo are the best! They really were very helpful.

Sara was friendly Anselmo was helpful

Great service! Josephine was very pleasant helpful and professional. 130 Landing act, Novato, Ca

Easy location, easy contract, easy access. Property manager Josephine was always helpful and welcoming. Facility secure and impeccably clean.

Josephine helps us out every time! Amazing communication and easy going. Will keep coming back

Ms. Josephine was delightful to work with. She went above and beyond to be helpful and provide great customer service. Thank you Josephine!

This place is great! The staff here are wonderful starting with miss Josephine. Everyone is always very helpful and in a great mood. They do an amazing job maintaining the place. Always clean and welcoming. I love renting here. Couldn’t give my experience 6 stars otherwise I would have. Miss Josephine, she gets 10 stars. 11/10 would recommend this place. Keep up the great work Anselmo and miss Josephine.

Hi I was greatly impressed with property manager Josephine. She was very attentive, helped me with my first day, changing the day of my moving in, showing everything. She’s very professional, friendly, very nice person. The size of my unit is great , easy to access too, even thou is second floor. Recommend public storage.

We had such a pleasant experience with the manager of this location, Josephine! I found the unit I was interested in online and within an hour of submitting a hold request, I got a call from Josephine offering her support and sharing next steps. 1 hour later, my dad and I are touring all of her available units and I signed the lease. Josephine is patient, knowledgeable and so kind. She really looked out for my best interests and did not mind waiting while I decided which unit I wanted to go with - no pressure at all. It makes me feel better knowing that she manages the building where I will be keeping my stuff. :)

Had the best experience here with Josephine. She was so helpful- we were in a pinch moving from one storage unit to this location and she went above and beyond to get us situated asap.

One of the best public storage! Josephine was extremely nice and went over and beyond to help us! Outstanding customer service!

Josephine was a joy to work with. She was thorough and had a gentle bubbly demeanor. Thanks girl!

Josephine was awesome! Very friendly and helpful. She explained everything thoroughly. The property was very clean and quiet.

Landing Ct., Novato. Josephine was very helpful!

Look no further! I’ve been renting with Public Storage for over a year now and have switched units during this period, due to changes , in regards to storage space needed, and every time I needed any kind of assistance from the office, they provided me with a stellar service! I have nothing but positive things to say about this place! I had the pleasure to be assisted by the property manager, Josephine from the very beginning. Not only she’s a very sweet and kind person, but extremely knowledgeable and professional! She handles right away, any concern or issues you may have! I also appreciate to watch her walking around the property always hands on and making sure everything is running the way it’s supposed to, as well as enforcing the rules, making sure everyone has a good experience while in there. The place is always clean and well maintained. Also they have a very straightforward App, where you can manage your account, making any transaction very smooth and simple. And if you ever have questions or concerns, the manager and costumer service are very responsive. I 100% recommend this place!

I like this property very much clean and serves very professionally too tha k you Josephine for bean here your awesome

Great job from Josephine

Mika was very helpful, absolutely great customer service.

Josephine was amazing manager. I loved storing my things here. Clean and safe! 5 stars!

Josephine is why I will continue to do business here and NO other reason. Thank you.

This facility is clean and well maintained. Access with your code using the key pad is easy. The building feels secure and the lighting is good. We had a question about our unit and the property manager (Josephine) was friendly and professional when helping us.

Josephine was very kind, thoughtful and super knowledgeable. She walked us to our unit and made sure we were all set for move in!

Excellent seething from Josephine!

We are very happy with the service. Josephine was amazing!

Mika provided amazing customer service.

Mika made it so easy and fast!

Best experience. The manager was very thorough making sure we understood everything thing associated with the rental. Very professional and courteous.

Quick, easy and friendly!

Very impressive with property cleanliness Josephine is great with knowledge on all that answered my need thank you public storage

What keeps this particular storage facility going is Josephine the property manager. She really shines with business dealings at the site. Always friendly, clear with instructions, willing to solve issues, finds an orange cart( by the way they only have 2 for this oversized facility) and works out customers sudden price hikes! She also keeps the property and each unit exceptionally clean. Public Storage is fortunate to have Josephine in charge.

I recommend this place. the lady who works there Josephine. very friendly and helps you with everything you need

I feel very lucky to have found this facility and to have met Josephine, who is fantastic. She helped me get exactly the right unit and was extremely helpful in assisting me to figure out the access process. The location is very clean and secure so I have high confidence that things are protected.

I’m new at this storage location but since I got Josephine Helped me 100%. I ended up getting a place a 130 landing court Novato. Thank you very much.

Josephine was friendly, thorough, respectful and incredibly knowledgeable. She is very experienced with Public Storage and it shows. I didn’t expect such a good experience at a national chain, much less a storage facility. Happy to patronize them.

Josephine was awesome, welcoming and friendly. Very knowledgeable and property and storage is in great conditions

The manager was great. Even though we were at the wrong location, she knew the area, and she was willing to help in any way possible. Her professionalism should earn her 7 stars.

Thank you Josie. Bella said that you provide great customer service.

I have my storage for about a year and a half and I have to say since Josephine became the manager, the experience has been great with her. She is very friendly and professional, always take a few minutes to say hi and have a conversation. The site is very well kept and secure. Josephine is also very helpful. I wrote only 4 stars because Public Storage has increased already twice my rental and the second time the raise was a bit more than $100 more. It looks like they are doing that every 6 months, nothing to do with Josephine who deserves 5 stars and I really hope her management will change this policy.

Josephine was very helpful with getting my unit closed out, I would recommend this storage facility to my friends and family.

Josephine was amazing , it was like she was reading my mind with everything today and took so much stress off me . I’ve rented in the past and it’s always been a pleasure doing business with her and public storage . Thank for

Josephine was enjoyable to speak with, personable and helpful. She knows her stuff about the storage business and is an asset to the Public Storage company. Four stars for Josephine. As for the site, giving minus one star because: 1) The site however had no carts in the outlying facility where my unit was at; I'm glad I have a small industrial dolly--I've learned you need to have one to protect your physical safety when moving boxes about and in this case, it was a necessity. 2) Not sure about security cameras, either. I didn't have a problem. 3) You need to have the Public Storage lock to match their unit lock system. Not a good investment unless you plan on keeping the unit for a long time. Otherwise, overall, it was a good experience. Note, pallets are always a good idea, as I learned the hard way in another storage facility, especially if it's ground floor. But always a good idea nevertheless.

I rented a unit at Public Storage in Novato recently and had the pleasure of meeting the manager Josephine. She was a tremendous help in getting me set up for moving in, from opening my account at the office to showing me to my new unit. She also took the time to show me other units that were, or soon would be, available. I applaud her great customer service and highly recommend this location to anyone needing a storage unit. Thank you!

Josephine offered excellent customer service during my first day at the locker

We visited this public storage place ( 130 landing ct Novato) to check out the storage space and the manger Josephine was very helpful and kind to show us the place. Although she knew that we will not rent from this place and we are doing to rent from San Mateo public storage.

I came to this location 130 landing ct in Novato for storing met the property mgr Josephine she is absolutely wonderful cheerful and professional helped to find the perfect unit for my need so happy property is so clean and including restroom. Happy customer thank PS thank you Josephine

Josephine, the manager is friendly and professional and makes sure you’re getting the unit that best fits your needs. The place is clean and well organized. I got a 5x5 and it’s perfect.

Josephine is the best! She stayed after hours to help us get our storage unit. She is a very sweet and helpful woman. She made us feel very comfortable and is friendly each time she sees us. The facility itself is very clean and well kept. Thanks, Josephine!

Josephine is Great. She has gone Above and Beyond for me. She has shown me and gone over different units. She has helped me figure out what I need. I truly appreciate all of her help. Thank u.

Josephine set me up with a storage locker today and the process was very smooth. She was very friendly and thorough and made the experience pleasant. Seems like a great option. Will be moving my stuff there soon. Thank you, Josephine!

I recieved a call from Josephine in response to a reservation I'd made online late one evening. She called the following morning, even though it was a holiday, and arranged a time to meet me the following day to show me the the unit and the surrounding facilities. I arrived and found Josephine to be an absolute delight! She was so friendly and helpful, and I was very impressed with how meticulously maintained the property was; from the surrounding grounds, the storage buildings and units, and the rental office. Everything was neat and tidy and looked virtually new...far beyond my expectations based on previous experiences with storage facilities. Josephine answered all of my questions and made the rental process fast and easy.

Fantastic rental experience and first-day walk thru for this first-timer. Josephine very helpful, efficient and patient.

Thank you Joessi for the professional customer service and for making my day. I am 100 percent satisfed!! Philip.A.A.

Josie is the best! She goes above and beyond to help me with several difficult situations. Her kindness made my day- I’m so glad she was there to make everything smooth and easy! - Super satisfied customer here!

Josie was so helpful , kind , and so professional. She made my time and storage easy and practical. The place is clean and the price is very decent.

I recently rented a space online. When I arrived I’m so glad I met Josie, who answered several questions I had. She has been so helpful and so kind! This facility is very clean and secure. I’m very happy!

Am new here, Josie gave us a nice smoothly home welcoming. Very nice woman.

Josie is always extremely helpful!

Great location

Josie was very helpful!

Am a customer for over 3 yrs at this location 130 Landing ct in Novato property is secured very well customer service is excellent and property is managed very clean meant new PM Josie has helped me with PS App glad to be here.

Have had a great experience dealing with this location. Josie has been friendly and helpful! The units work great. Thank you for your service!

Josie greeted us nicely and was friendly and very gracious. We rented a space and appreciate her stellar service.

I had a very thorough visit with Josie. She was able to answer all my questions & concerns. Ended up renting a unit that day.

I’m editing my review to reflect my recent experience on January 6th, 2023. I’m keeping my review of my experience with Josie, as she was extremely helpful and courteous during the events that transpired. I arrived to move out of my storage unit on January 6th to find my mattress, headboard, couch, and numerous pieces of artwork completely damaged by recent weather events. It is clear from the water damage on the inside of my unit that water had seeped up from the ground and left wall, and despite my belongings being wrapped in plastic, were either moldy or completely soaked. I had to throw out my mattress and headboard, and spent the rest of the day hand drying my couch and artwork. There were sandbags present at the door closest to my storage unit, which indicates to me that there was an awareness of the presence of water, but the property did not alert me to the possibility of water being present in my unit. Redesign action to the back portion of the storage building to accommodate proper drainage and prevent water ponding should be taken to ensure no future customers deal with this situation. Review from December 2022: I spoke recently with Josie about moving out of my unit and was impressed by her kindness and professionalism. She ensured I had all the information I needed to move out and made sure my experience with Public Storage was to my liking and satisfaction. Overall great experience with this location and business.

Josie is fantastic! Super helpful and one of the best property managers I’ve encountered. She should be managing big apartment complexes with her skills! Very impressed.

Very friendly clean and convenient. Josie was great!!!

I never missed my rent for 17 months, and when I needed only 2 days of rental for this month I still had to pay for a whole 31 days.

Very pleasant staff that was very professional and greeted me right away. Sara was able to help me with all the information I needed.

very clean well kept facilities

Samantha was wonderful well informed ! This place is clean and well maintained. The rental price was so reasonable and the service was perfect ! I highly recommend.

Manager. Very. Nice. And. Professional

Went today to see if we could down size our storage and save some money. Sara was great, had good suggestions and really helped us. Much appreciated!

Clean and safe. Carts are usually available to move things to-and-from lockers. Not the cheapest but still a good choice.

Una was absolutely wonderful and super knowledgeable!

Sara rocks as manager. There's just no point going anywhere else, this is the cleanest, best-organized storage facility in Novato. Also, a great location to pick up moving supplies.

Una is the best! If you want exceptional service, this is the only place to rent a storage facility! Why...? Because of Una! I am incredibly picky when it come to my service providers and Una checks ALL the boxes!

Una at Public Storage in Novato, CA is incredible! She is a true professional, yet simultaneously, she is friendly, courteous and incredibly helpful. As someone who has worked in customer service and as an executive recruiter for decades, I have found this combination to be quite rare. It is a very fine line to walk... if one is too professional they can come across as cold and uncaring, if one is too friendly, their approach can land as inappropriate. Una balances all of this flawlessly! Plus, she goes that extra mile to provide me and others with exceptional service; all while ensuring she is directly aligned with Public Storage's policies and procedures. As a customer (and let's be real, regardless of the scenario, moving is stressful!), Una made my experience a true cakewalk! I have remained a loyal customer because of Una and I highly recommend Public Storage in Novato!

Una was fabulous

I recently updated my account information with Una at this Public Storage location. The transaction was handled quickly and very professionally.

From initial meeting to the final close out, the rental experience was incredibly smooth. The manager, Una, is professional, courteous, and always replies to questions promptly. Thank you for great customer service!

Love this storage place it clean and one level

This storage unit is one of the better ones it is always clean staff is very efficient and very friendly and helpful I love the fact it has one level so that 8s definitely a plus

Novato’s 130 LANDING CT is THE LOCATION for all your storage needs! Staffed with knowledgeable & personable ladies “Kenya & Ella” (sp?), viewing & signing up for a unit was effortless and efficient. The property is secure, clean, well manicured and EZ to access… and located on a non-busy road off of Redwood Blvd in central Novato. Been in real estate for over 25 years … this location is highly recommended for all the reasons above and for their fair and reasonable prices… with all sorts of sizes and conveniences and locations to choose from.

Una was fantastic and patient with me, since I wished I had taken a Unit back in December 2021, but I’m very happy with the Unit I rented today. Una gave me 5-star service, and she is most helpful, considerate, and I very much appreciated her knowledge. Rent here, you can’t go wrong, thanks very much!! 😊

Una helped me today and was the most helpful understanding person I have ever had the pleasure of dealing with her customer service is amazing and she handles things with such care she takes pride in her job and handles it above and beyond she answered all my questions and addressed all my concerns and are no point did I feel like I was being rushed or inconveniencing her with how much I asked

Site manager Esther was incredibly helpful. I would recommend her facility strongly.