Public Storage Self-Storage Units at 130 Landing Court, Novato, CA

Josephine was enjoyable to speak with, personable and helpful. She knows her stuff about the storage business and is an asset to the Public Storage company. Four stars for Josephine. As for the site, giving minus one star because: 1) The site however had no carts in the outlying facility where my unit was at; I'm glad I have a small industrial dolly--I've learned you need to have one to protect your physical safety when moving boxes about and in this case, it was a necessity. 2) Not sure about security cameras, either. I didn't have a problem. 3) You need to have the Public Storage lock to match their unit lock system. Not a good investment unless you plan on keeping the unit for a long time. Otherwise, overall, it was a good experience. Note, pallets are always a good idea, as I learned the hard way in another storage facility, especially if it's ground floor. But always a good idea nevertheless.

I rented a unit at Public Storage in Novato recently and had the pleasure of meeting the manager Josephine. She was a tremendous help in getting me set up for moving in, from opening my account at the office to showing me to my new unit. She also took the time to show me other units that were, or soon would be, available. I applaud her great customer service and highly recommend this location to anyone needing a storage unit. Thank you!

Josephine offered excellent customer service during my first day at the locker

We visited this public storage place ( 130 landing ct Novato) to check out the storage space and the manger Josephine was very helpful and kind to show us the place. Although she knew that we will not rent from this place and we are doing to rent from San Mateo public storage.

I came to this location 130 landing ct in Novato for storing met the property mgr Josephine she is absolutely wonderful cheerful and professional helped to find the perfect unit for my need so happy property is so clean and including restroom. Happy customer thank PS thank you Josephine

Josephine, the manager is friendly and professional and makes sure you’re getting the unit that best fits your needs. The place is clean and well organized. I got a 5x5 and it’s perfect.

Josephine is the best! She stayed after hours to help us get our storage unit. She is a very sweet and helpful woman. She made us feel very comfortable and is friendly each time she sees us. The facility itself is very clean and well kept. Thanks, Josephine!

Josephine is Great. She has gone Above and Beyond for me. She has shown me and gone over different units. She has helped me figure out what I need. I truly appreciate all of her help. Thank u.

I recieved a call from Josephine in response to a reservation I'd made online late one evening. She called the following morning, even though it was a holiday, and arranged a time to meet me the following day to show me the the unit and the surrounding facilities. I arrived and found Josephine to be an absolute delight! She was so friendly and helpful, and I was very impressed with how meticulously maintained the property was; from the surrounding grounds, the storage buildings and units, and the rental office. Everything was neat and tidy and looked virtually new...far beyond my expectations based on previous experiences with storage facilities. Josephine answered all of my questions and made the rental process fast and easy.

Josephine set me up with a storage locker today and the process was very smooth. She was very friendly and thorough and made the experience pleasant. Seems like a great option. Will be moving my stuff there soon. Thank you, Josephine!

Fantastic rental experience and first-day walk thru for this first-timer. Josephine very helpful, efficient and patient.

Thank you Joessi for the professional customer service and for making my day. I am 100 percent satisfed!! Philip.A.A.

Josie is the best! She goes above and beyond to help me with several difficult situations. Her kindness made my day- I’m so glad she was there to make everything smooth and easy! - Super satisfied customer here!

Josie was so helpful , kind , and so professional. She made my time and storage easy and practical. The place is clean and the price is very decent.

I recently rented a space online. When I arrived I’m so glad I met Josie, who answered several questions I had. She has been so helpful and so kind! This facility is very clean and secure. I’m very happy!

Am new here, Josie gave us a nice smoothly home welcoming. Very nice woman.

Josie is always extremely helpful!

Great location

Josie was very helpful!

Am a customer for over 3 yrs at this location 130 Landing ct in Novato property is secured very well customer service is excellent and property is managed very clean meant new PM Josie has helped me with PS App glad to be here.

Have had a great experience dealing with this location. Josie has been friendly and helpful! The units work great. Thank you for your service!

I had a very thorough visit with Josie. She was able to answer all my questions & concerns. Ended up renting a unit that day.

Josie greeted us nicely and was friendly and very gracious. We rented a space and appreciate her stellar service.

I’m editing my review to reflect my recent experience on January 6th, 2023. I’m keeping my review of my experience with Josie, as she was extremely helpful and courteous during the events that transpired. I arrived to move out of my storage unit on January 6th to find my mattress, headboard, couch, and numerous pieces of artwork completely damaged by recent weather events. It is clear from the water damage on the inside of my unit that water had seeped up from the ground and left wall, and despite my belongings being wrapped in plastic, were either moldy or completely soaked. I had to throw out my mattress and headboard, and spent the rest of the day hand drying my couch and artwork. There were sandbags present at the door closest to my storage unit, which indicates to me that there was an awareness of the presence of water, but the property did not alert me to the possibility of water being present in my unit. Redesign action to the back portion of the storage building to accommodate proper drainage and prevent water ponding should be taken to ensure no future customers deal with this situation. Review from December 2022: I spoke recently with Josie about moving out of my unit and was impressed by her kindness and professionalism. She ensured I had all the information I needed to move out and made sure my experience with Public Storage was to my liking and satisfaction. Overall great experience with this location and business.

Josie is fantastic! Super helpful and one of the best property managers I’ve encountered. She should be managing big apartment complexes with her skills! Very impressed.

Very friendly clean and convenient. Josie was great!!!

I never missed my rent for 17 months, and when I needed only 2 days of rental for this month I still had to pay for a whole 31 days.

Very pleasant staff that was very professional and greeted me right away. Sara was able to help me with all the information I needed.

Samantha was wonderful well informed ! This place is clean and well maintained. The rental price was so reasonable and the service was perfect ! I highly recommend.

very clean well kept facilities

Manager. Very. Nice. And. Professional

Went today to see if we could down size our storage and save some money. Sara was great, had good suggestions and really helped us. Much appreciated!

Clean and safe. Carts are usually available to move things to-and-from lockers. Not the cheapest but still a good choice.

Una was absolutely wonderful and super knowledgeable!

Sara rocks as manager. There's just no point going anywhere else, this is the cleanest, best-organized storage facility in Novato. Also, a great location to pick up moving supplies.

Una at Public Storage in Novato, CA is incredible! She is a true professional, yet simultaneously, she is friendly, courteous and incredibly helpful. As someone who has worked in customer service and as an executive recruiter for decades, I have found this combination to be quite rare. It is a very fine line to walk... if one is too professional they can come across as cold and uncaring, if one is too friendly, their approach can land as inappropriate. Una balances all of this flawlessly! Plus, she goes that extra mile to provide me and others with exceptional service; all while ensuring she is directly aligned with Public Storage's policies and procedures. As a customer (and let's be real, regardless of the scenario, moving is stressful!), Una made my experience a true cakewalk! I have remained a loyal customer because of Una and I highly recommend Public Storage in Novato!

Una is the best! If you want exceptional service, this is the only place to rent a storage facility! Why...? Because of Una! I am incredibly picky when it come to my service providers and Una checks ALL the boxes!

Una was fabulous

From initial meeting to the final close out, the rental experience was incredibly smooth. The manager, Una, is professional, courteous, and always replies to questions promptly. Thank you for great customer service!

I recently updated my account information with Una at this Public Storage location. The transaction was handled quickly and very professionally.

Love this storage place it clean and one level

This storage unit is one of the better ones it is always clean staff is very efficient and very friendly and helpful I love the fact it has one level so that 8s definitely a plus

Novato’s 130 LANDING CT is THE LOCATION for all your storage needs! Staffed with knowledgeable & personable ladies “Kenya & Ella” (sp?), viewing & signing up for a unit was effortless and efficient. The property is secure, clean, well manicured and EZ to access… and located on a non-busy road off of Redwood Blvd in central Novato. Been in real estate for over 25 years … this location is highly recommended for all the reasons above and for their fair and reasonable prices… with all sorts of sizes and conveniences and locations to choose from.

Una was fantastic and patient with me, since I wished I had taken a Unit back in December 2021, but I’m very happy with the Unit I rented today. Una gave me 5-star service, and she is most helpful, considerate, and I very much appreciated her knowledge. Rent here, you can’t go wrong, thanks very much!! 😊

Una helped me today and was the most helpful understanding person I have ever had the pleasure of dealing with her customer service is amazing and she handles things with such care she takes pride in her job and handles it above and beyond she answered all my questions and addressed all my concerns and are no point did I feel like I was being rushed or inconveniencing her with how much I asked

Any small unit’s available? Thank you

Site manager Esther was incredibly helpful. I would recommend her facility strongly.

On site manager is attentive and very easy to work with. Have had multiple units thru PS and this location is the best! Ty for setting my mind at ease when it comes to storage needs 👍

Una was wonderful even under pressure.

Una is so professional and extremely helpful I reserved online and stopped by the office on my move on date she made sure all my questions were answered and I left one happy customer.

Very kind and helpful and informative employee, Una, thoroughly walked me through the process of getting a storage unit for the first time. One thing less I have to worry about in the middle of moving. Thank you Una.

Facility is clean, safe and kept items protected for many years. Really appreciate working with Una, she was so helpful with problem solving and giving us creative ideas for resources in the local area. Thank you Una!

I rented space here personally and through my work. Both experiences were great. The property managers were always helpful and kind. The property was always clean. I would highly recommend this property.

I had an incredibly experience with Una (the property manager) today! She was kind, informative, professional and keeps and exceptionally clean place! I was very impressed & booked on the spot after weeks of searching for the right unit! One very happy customer 😊

Easy, easy! Una was so helpful and friendly and made it a great rental experience- thank you!

Novato police storage the front desk personal very helpful tank you

Sometimes a Storage Business is so special I call them a “Friend” or more. I just want to celebrate how amazing they really are. Like a “Good Family” member Public Storage in Novato on Landing Court meets all those special requirements and goes beyond. This is a rare “Super Star” place that I have been storing for years through the crazy times when they have been outstanding. They create a striking friendliness and “modus operandi” that is “above and beyond” with an efficient “can do” and stylish attitude at every level. A Storage Place that is perfectly clean is rare – they go beyond this standard. Una and the staff care and rise to truly Distinctive levels of Mastery. All staff seem to love and to really care about you - making those normal Marin sunny days often turn into gorgeous experiences uplifted with special pleasure. They have fully renovated everything while “bending over backwards” to make things go smoothly and as good as the best hotels caring for your best items. This is their “normal” way of doing things. The entire staff is a truly genuine group. Come by and say “Hi” just to check things out if you need good and safe space for your things…they surely will leave the “Love” on for you. Rudi Leonardi

Una was very patient and explained the details about the property as well as giving guidance about storage. She was great! Th property was clean as well.

I had a wonderful experience at this facility. Not only that but Una despite the busy time assisting other customer she went more and beyond to assist me with the question that I had. I noticed that she was assisting a disabled lady professionally after that she came to help us getting into the storage unit for one of our customers that couldn't make it there. I would definitely recommend this facility to other and of course Una as well. Thank you so much Una

Great experience! Professional staff and superb customer service.

Una Leggett is very kind and works efficiently to keep the place clean and customers happy!

Been here for many years. Una is the best! So helpful and real! Recommend this location highly..

Una is number one¹! This place is well taken care of under her elite guidance. Praise.

We had a great experience dealing with Una when we change spaces in the clean and well cared for facility.

Una (the manager of the Novato Public Storage Unit) is the reason that I continue to stay on with this facility. She is so courteous, professional and always makes her customers feel valued.

Una, the property manager, is a business owner's dream employee. She is professional, a great communicator and caring. If she ever leaves Public Storage she can always get a job with me.

Nice clean facility

Arizona is why I will continue to do business here and NO other reason. Thank you.

Una is the only reason I'm still there...She is an angel and so professional and so personable! She is an incredible asset to Public Storage Novato. She deserves a promotion/raise right now! She's so valuable to the facility! THANK YOU UNA!

Una is awesome, simple as that! highly recommended

Moved in a couple of weeks ago. Una was very helpful and pleasant to work with. We were in and out in a snap. I have a good feeling about storing my stuff at Public Storage. Highly recommended.

Una is wonderful to work with given her passion for making a client's experience a positive one. She answered all of my questions and demonstrates great concern for the customer, the site maintenance and standards and meeting expectations.

Marley was super kind and helpful, she answered all my questions, very patient. She showed me 2 different unit sizes and helped me through our the whole process. I can’t wait to rent here in the future and hopefully I get her again!

Una is absolutely amazing. She makes dealing with storage pleasant and convenient. Any time I have questions or concerns or need assistance she is always attentive.

When I think of good customer service, I can think of any number of establishments that provide it consistently and well. It becomes more difficult to think of places that go above and beyond and provide great customer service. Public Storage in Novato is one of those rare exceptions that truly provides exemplary customer service, and for good reason: manager Una cares deeply about ensuring that every customer is seen, heard, helped, and satisfied...and if there’s a problem, Una handles them professionally and carefully, and with warmth, generosity, sincerity, and all possible speed. Last I was there, I had to move several heavy boxes into my unit before getting on the road to Seattle on a tight schedule. Unfortunately for me (but wonderfully for everyone!), the floors were being worked on...and the work began right in front of my unit. Part of the work involved repainting, so my unit was inaccessible for at least 24 hours, and I had to be on the road. When the foreman in charge of the work saw me, he too tried to assist by asking the work crew if we could access my unit and if they could redo that small part of the floor — that didn’t go over well. We then went to see if Una could help, and sure enough, she had a solution: she would personally store my boxes in a private unit and move my things into my unit herself so that I wouldn’t have to worry about a thing. Who provides that level of care and service nowadays?!? Una is an old-school professional whom I trust implicitly; when I returned from Seattle, I found my belongings safely transported and stored in my unit — everything neater and more orderly than I had left it myself! She’s a paragon and a lifesaver, and a darned great manager too. We’ve never met before I moved into Novato Public Storage, but when you’re with Una, you feel like you’re with a member of your own family...because that’s how she treats people — like family. Storing your things at Public Storage Novato was not just a good decision; it was — IS — a great decision.

I had a great service dealing with Una. She is extremely friendly and helpful and her premises are clean and organized.

I really liked the cleanliness, especially upon arrival. The customer service was excellent. Una was very helpful and knowledgeable. I appreciated her helping make this experience a positive one.

This public storage on Landing Ct in Novato is the best! Excellent customer service! Clean units! Affordable rental rates! I've rented a unit from a few different storage companies in the past few years and I have never had as good of an experience as I had here. Una was so polite and helpful. She explained everything very clearly, answered all my questions and addressed all my concerns.

Poor security. My unit was burglarized and their mandatory insurance wouldn't pay the claim.

SPECTACULAR Customer Service! This team at Public Storage in Novato on Landing Court simply knows how to make every customer happy. In particular, "Arizona" provides all of her customers with VIP attention. I had a very difficult issue and with Arizona & Una's help, these two got it done to the satisfaction of everyone involved. The value you get from this location is more than impressive - its the best deal in Northern California. Period.

EASY IN AND OUT. Low price 65 bucks a month rental. Clean, safe, Must keypad your way in and out.

Una & Arizona are amazing! I moved my things in to storage over one year ago. They are both so accommodating & understanding, much less very professional. Moving is hard but they both helped make it less stressful. Thank you, Una & Arizona!

Una the property manager was very professional and helpful making the whole process of getting a new unit painless!! Si grateful for her professionalism and quick set up!!!

Great service 5 stars

My son lost his keys to his storage unit but when we got there Arizona was great told us what we needed to do and we got everything done. Arizona was so nice and knowledgeable we will definitely be coming back. Arizona was great thank you so much. Paul and Nick

Clean and secure.

Marley was fantastic. She helped me in the biggest way possible 👍👍

I had a the greatest experience last weekend at Public Storage. I have been storing my stuff there now for years. I had such a Great time carrying my boxes, all eight of them by hand into the elevator and down the hall to my storage locker. I just love carrying them, especially when they are heavy. Why you ask, Because "now" I am told all the carts are being locked up and not available outside the elevator where they have been for years. This is such a great Idea. Why would I want to use carts to move my items when I can make multiple trips carrying my heavy boxes. Sarcasm I hope you can hear it.

Buen lugar,espacioso, de fácil acceso, buen mantenimiento de el lugar, ayuda en español e inglés, los empleados siempre en la mejor disposición de ayudar y un precio razonable

I have been a long time customer at this facility. I have always had good customer service here but I recently got a new locker and Una was the rep that helped me. She was amazing. She really cared about the type of service she provided as well as did whatever she could to help. She definitely telegraphed the message that ahe cares about her customers. She is awesome.

I've been a customer for several years. Staff is always helpful. Recently I busted my key inside my lock and was fortunate that Una was working, she hooked me up with the district manager who had my lock removed quickly. The fee and replacement lock were very reasonable. Thanks Una!

Great storage facility, very clean and tidy. Una was super helpful and congenial. She's the best!

Friendly , helpful ,

Una was very helpful, showed me how to do everything, made sure I had carts for when the movers came and altogether an easy, pleasant experience.

I've had a challenging move from Texas, Una went above and beyond to get me the space I need. She has been very kind and helpful.

sara and una are amazing

It is rare I find myself rating things one star but the experience I had at this public storage location was absolutely ridiculous. Not only was the property manager not on site but she was very agitated and preceded to call me and my employer derogatory terms that I will not say here. It seems strange to me that they would allow property managers to be off-site to the extent that they are driving up after I have called and left voicemails looking for them. I just cannot believe how unprofessional this property manager was to the point that she was name calling and using profanity. To say the least, I'll be getting in touch with a district manager as I do not believe any customer should be treated the way we work today. It was so bad I ended up going to a different location where I had a very wonderful and kind property manager.

Everything went as smooth as possible. Una was very professional and great to work with. She needs a raise!!

Una the manager there , went above and beyond in finding me a space ! Very grateful, thank you Una

Stored here for a decade. Great customer experience throughout. Really appreciated Una’s care regarding my unit. Thank you!

Facility is very clean especially since the new paint, and the staff is friendly. Overall a good place to store stuff. Only complaint I have ever had is with the companies tendency to keep raising the fee. 3x in one year is excessive especially since the going rate to new customers was $60 cheaper per month. I was able to call to get it lowered but it’s a hassle that the rates only stick for 3 months.

Kendall was extrodindary as a RM. Very thorough and she gave me many options to renting a unit in site and off site too.. Friendly, kind, compassionate and very professional. I highly recommend this property. I also had the pleasure of meeting Una the PM who I had spoken to on the phone prior to. Storage is and can be very stressful but these two individuals made the experience that mor pleasant. Thank you.

Awesome place to rent from. I received amazing and friendly service!

Estaba muy buena su servicio! Una me trato muy bien, ayudaba demasiado para intender mi contrato

Una was amazing...knowledgable and quick with information...she knows her stuff! Very friendly and really tries to make it an easy move...thank you Una!!

My company rented a unit online and Una called to confirm because only my reservation went through and not my attempt to finish by paying. I ended up going there in person because the e-rental did not have an option for naming a business for the rental prior to the agreement popping up. At the office, Una was very friendly, observing all the COVID-19 procedures as posted, and was generally very knowledgeable. Good people skills and courtesy. I always appreciate manners when getting customer service!

I believe her name is una i could be wrong . she was super awsome freindly and down to earth. Very welcoming. If i ever got a chance to own a business i would steal her from public storage an hire her asap. This woman can most definitely walk on water

I rented a storage unit from this location a few months ago and I wanted to mention Una the manager at this location was more than helpful, friendly and honest. She made the whole experience very easy. THANK YOU UNA. YOU ROCK!!!!

Una the property manager was great!!!

Great service from Una.

My personal experience was very wonderful, the gal that signed me up I believe her name was "Una" Very very gracious host to say the least ,awesome personality great customer service!!! Just felt I was treated very well!! Great job Una!! Thank you very much..👍👍👍👍👍😁

This Public Storage has the most reasonable rates in the Bay Area. The best thing about Public Storage is Una who works in the front office. She is so helpful and friendly! The only reason I don't give Public Storage 5 stars is that once they get you in for the discounted rate, then the rates kept increasing, and at that point, my stuff is already in there, so I'm stuck. I'd just like to see them re-think that and lock in the rates for a longer period. Una heard my complaint about this and actually was able to negotiate a small rent decrease since I've been a long time customer. I really appreciated that. Thanks Una!

This was an excellent experience. Una was upbeat, quick and friendly. I got the unit I need for the $1 special for the first month. Clean, well run facility, convenient to the freeway.

We had a wonderful experience renting a storage unit from Una. She was extremely helpful, cheerful and very knowledgeable. All of our questions were answered. We did not feel rushed. When other customers came in while we were there she put everyone at ease.

Great place 4 marriage breakups.

Una was fantastic in helping us get the perfect storage space. Clean, organized friendly service!

I just asked Una if I could get a my lock cut off and buy a new one. She went out of her way to arrange it so I could get it done practically on the spot. Normally, it would take a few days, but she knew I was in a hurry and helped me out. Thank you, Una! The manager who helped was friendly and got the job done quickly, too.

Very clean, very nice staff, and easy to access

Me and my husband James want to thank Jessica , and Una for being so helpful and welcoming. We fill like we are storing are stuff in our own home . Great location also very clean and tidy. Thanks for the great experience 😄 thanks again Jessica and Una!

Best place for storage...

Excellent experience renting our storage space at this location. Una has been most helpful! I'd recommend this storage facility to anyone without hesitation.

We had been renting a unit at this location for a while, and he love the place , its clean , safe and organized, the property manger Una its a great person, always very helpfull and kind, its great to have persons like her , we hardly recommend this storage , and contact Una, she will help you find what is right for your needs, 🙏🏻🙏🏻🙏🏻

Sara is always very personable. Thanks!

So I misplaced my storage key and all my work stuff is in my unit. I went in on Thursday kinda worried that I would not be able to get my items for the craft fair on Friday. Una called the district manager who was so wonderful and accommodating. He is going out this morning to change out my lock so I can set up and work tonight. That is amazing customer service from both Una and the district manager. Thank you both so very much!!

I have nothing but great things to say about this storage here in Novato CA!! Amanda was such a great help and made my life much easier! I had a bunch of questions and she answered each and every one! 10 out of 10 would recommend this place to a friend!

Excellent customer service!!! Amanda in Novato was amazing.she went above and beyond to help me. I am going to recommend this storage to all my friends and family.

Amanda was awesome! I’ll definitely be recommending Public Storage because of all the help I received from her!

Excellent service! Amanda was great and helped with whatever I needed and answered my questions thoroughly, I could not have asked for a better person to help me out! Shes the best ! Would highly recommend!

I was moving back home and called Amanda to get a quote on a temporary space for my things, and she was considerate and made me feel so happy to be home again! She clearly knows her job well and was comprehensive on all my options, thank you!

Great customer service big thanks to Amanda for answering all my questions and being so helpful.

I needed a storage because Im currently in the middle of moving from one place to another and I seeked out Public Storage in Novato. They have reasonable prices and the lady, Amanda in the office was amazing. She answered all my big and little questions and concerns. She showed me around the property and helped me decide what size I needed for what I am storing. Exactly the kind of customer service i expect being that, thats the line of work I'm in. definitely recommend

Staff is great. Corporate sucks

Una who is the Property Manager at Public Storage at 130 Landing Court in Novato Ca, 94945 is a true professional. She truly cares about her customer’s and the security of their property. She is efficient in addressing concerns and offers her assistance to resolve any problems that may arise. She acts in the best interest of the customer. I give her 5 Stars For the excellent customer service she has provided to me. Allyson Fischer

I had a great experience storing my belongings with Public Storage, at 130 Landing Court, Novato CA 94945. The property manager, Una, was extremely helpful, personal, professional, and efficient. I'd recommend this place to anyone.

Una, the on Site Manager of this location has been friendly, helpful and a pleasure to work with. Thanks Una!

Excellent service by Una from Public Storage! She was friendly, professional, and went above and beyond to provide us with whatever we needed. Una even stayed late to help another family that arrived just before closing time. We highly recommend her for any promotion or raise!

Was helped by Una in a friendly and quick fashion. I just needed to pay my monthly bill and sometimes i get mired by other customers in front of me, but she was friendly and efficient and got me on my way and even updated or account. Edit: Had to go in to pay a bill and was helped by Danielle in a very friendly manner. She had us laughing and was very quick in helping us. Excellent customer service.

Just stopped by to pay my monthly fee and Una was efficient, funny and gave great service! She helped me to update my account so I'm able to receive my receipts again and made sure everything was current. I'm glad she helped me today! Edit 11/9: Was just helped by Danielle and she was such a delight! She was swift with our bill payment and we had a great conversation. This is a great location!

Una was fast and efficient with my rental process

Been here for almost yrs luv it they help me

I a Una cool, calm and collected in revolving what I feared was going to be a crisis. She was awesome!!

Excelente servicio y atención al cliente gracias Danielle

Danielle was super helpfully and love her Quirkiness.

Una has been extremely helpful throughout the whole process! Highly recommend.

clean & very friendly service

Una is amazing!! She has bent over backwards to help me out!! She always lends a supportive ear and a kind heart. I would have lost everything if it weren’t for her!! I’m currently homeless and trying to get back on my feet. Have been brought down again and again by my ex-husband. When things got so bad and I thought there was no hope, I would just go in and be totally honest with her. If it’s within her power to do anything to help, such as payment arrangements etc., she’ll do it!! I can’t thank her enough for everything she’s done for me!! I love this Lady!! She is a true asset to the Public Storage company! If I could make any suggestions, give this woman a raise!! She more than deserves it for all the hard work she does!!!! Thank you again Ms. Una!!

Uno is the best manager I've ever had the pleasure to deal with five

Una great service!!!

Una is super helpful and she keeps the property very clean.

This storage us clean and reasonably priced. Una, our representative that helped us was professional and helpful

Una, yesterday was the most helpful employee I have encountered in a very long time. With so much going on at the time of my trying to rent a storage place, she handled it like a true professional. Thank you Una! Deanna Desin

Una is amazing person, she treated me with beautiful smile and extra mile service

Una was wonderfully helpful and even helped us find a better option for storage rental unit vs. what I had rented online. She was caring while being very professional and helped make the whole process run smoothly.

Wonderful, clean and very nice management.

Danielle is awesome I love her she is the sweetest!!!!!! I cannot complain!!

I had a really good experience with a very difficult situation. Una, a staff member there was a fantastic help for my family's very difficult move. She went way above and beyond the call of duty to make sure that our move-in was successful. Una makes Pubic Storage a great place to store my family's belongings. Thank you Una for a job well done.

So far, so good! Just started my rental today. Una worked with me. She is exceptionally helpful and low-pressure and made me feel like she was an old friend. Haven't actually got my stuff moved in yet but I see no reason for any concern. Great experience. Highly recommend.

Una is super nice!

Una was great to work with!!! Great service!!!

Danielle was so accommodating, sincere confident and professional. I had some special requests and helped me and answered my questions thoroughly. Great person to have on your team.

Una, the onsite manager, is an exceptional employee. She helped me with checking out of my storage. She even stayed late to answer my questions and facilitate the process. She is not only available, but very kind and understanding. A+++++

Una is amazing. She went above and beyond to answer my questions and take care of my move.

I’ve been storing my household for some time while I’ve been traveling. The safety, ease of getting in and out of this location and the friendly folks who run it merit 5 stars in my opinion.

Friend rented unit. Management seemed to be on top of it!

Uns was excellent !!!!

Una was REALLY helpful with updating my account. I had been given incorrect information and she got it all straightened out.

Una was great. Stayed late to get us checked in and always professional.

Una was efficient, knowledgeable and a pleasure to work with.

Una is the best. Polite, helpful, respectful, explains everything. Wonderful.

Una been very helpful! Nice location and good hours! Recommended.

Firstly, hats off to Una, the lady that was so charming and friendly. She always has that constant smile and a very friendly vibe. She showed me the options and advised me as to what would work for me. She had the answers immediately for me. Besides, I have not rented the storage yet coz I am still ahead of time. Nevertheless, it's the friendliness and helpfulness of Una, I am determined I will rent this out coming future. Had there been more than 5 stars, i would highlight all the stars for Una. Thank you again. Keep up the good work and keep smiling, Una.

Lisa did an exceptional job taking care of us, both on our move in and move out process. Thank you!!

I was trying to help an out-of-town friend organize a last minute high-pressure storage situation and Una could not have been more supportive! Very positive experience. Highly recommended.

Una has been a great help during my move. I was really worried that my space would be too small. I called and she helped reassure me that my space would be appropriate and if not there were spaces that I could rent. She was a great support and so personal. Great experience. I feel that my things are well looked after. BIG thank you!

Jessica & Una are super helpful and they are very professional. I would highly recommend this place. Give these 2 a raise

Thank you Una!

Una and Noel were both extremely helpful, professional, and courteous. I had a great experience here, and I can't thank them enough for helping find a solution to my storage problem!

Una is the best, she is so helpful!

Una- property manager and Anthony- district manager are the best I lost my keys n help me get my stuff i need for work I was freaking out Because there was no way I can get my stuff for work when I had to be a work around 7 730 n they we're kind enough to stop by the storage so I can get what I need to cut off my lock to get what I need

Una, this facility's manager, is an exceptional professional! She handles all levels of renting here with diplomacy, accuracy, and ease. Renting here has been effortless and the tenant access restroom is kept very clean! Thank You Una <3

Great service and helpful. Sarah helped us.

Costomer Service is clearly important and Una was awesome. Very professional, humorous, and helpful. Just moved in today but I highly recommend this facility.

Una is the best! Very friendly service

As of recent I was having a huge problem with paying my rental fee, as the elevator wasn’t being maintained. Why should I have to pay, when I wasn’t receiving full service. I wasn’t offered a partial rate, since I was only receiving partial service. This was a huge problem, and was very poor , and neglectful business practice. That’s when Una went to batt for me. With her efforts, I got a discount for a month, and her efforts and good conscious got the elevator fixed. If not for her efforts, I was going to pursue legal action and / or take my business elsewhere

Una was extremely helpful navigating the process. I came in with a handful of small problems and questions. She neatly resolved the problems and answered the questions. Whole thing took about five minutes.

Una was excellent! Very kind, funny, and personable. She was a pleasure to work with, which makes my wife and I feel loyal to this location. Great customer service, very knowledgeable about the facility and was able to answer all of our questions. The process was seamless and we feel very good about everything. High praises to Una for all of her efforts and care in helping us with moving in to a storage unit.

Sara is very nice she opened late for me

Una and sara are nice

Sara was great and fast

I have really been impressed by how professional, helpful, and caring Una has been during the process of acquiring a storage unit. She gives 120% plus. It is a pleasure working with her, and look forward to that continued level of service.

My prior review I noted Lisa was very helpful and made the process very easy. I just met the new property manager Una and she is very helpful and professional. Highly recommend this location.

Lisa was great very clearly and well explained everything friendly and polite

Second time since 2018 elevator doesnt work owe me some discount because 2 time I can't get with my stuff to second floor...what a kind of service im paying always on time...You must give me my 25.00 discount again...I can't believe what kind of attention to customer...your organization is miserable...attention to customer FIRST!!!

This review is more for the staff member, Una, who assisted me this morning, rather than the facility. I have a storage unit here which I have in this location since May. Prior to that, I had my things in Oregon, also at Public Storage. I had some questions regarding move out process' as I am moving out of the country soon. Despite the fact that Una had just begun her day, her contact lens was irritating her eye making her eye red and watery, the phone was ringing and she had other responsibilities to take care of, she was so attentive toward me, answering all of my questions, giving me unsolicited advice and overall very personal and professional. In this day and age of reviews, it seems people gravitate toward the negative ones, whether reading them or writing them. Sometimes people are not recognized for the positive impact they have on others. Although she was "just doing her job", Una was great in every regard. I hope that management of Public Storage also recognizes her worth to the company. Thank You Una!

Okay

Una does a ONE-derful job caring for customers at this facility. She goes out of her way to make everything as hassle free as possible. In the time I"ve been there she clearly demonstrates exceptional management skills over others who have been there in the past. HOWEVER, the elevator has NOT been working and this company really should give us, the customers who HAD to be there and HAD to use the stairs, a credit. Part of our monthly fee includes using the elevator. If its not working we, the customer, should not be punished for that. What government or private agency should we, the customer, call upon to bring attention to this problem of being ripped off by this company that should be giving us a credit for no elevator use?

Lisa at the storage unit office was great. My paperwork was done quickly and she easily resolved an issue that the company had not clarified for me online. Thanks

Neat clean friendly staff

I had a large unit for a big house in the Sierra Foothills and needed to thin it down. There was a much smaller unit close to my larger one that would fit perfectly. However, I could not pay for it on line or over the phone for some reason and could not get to the site for at least a day. When I got there It had been rented minutes prior to my inquiry. I was so disheartened I started to cry as I had two men and my daughter lined up to help me the next day. I needed to get that larger payment down and this seemed so right. Una comforted me and looked at the schedule and told me it appeared there would be a smaller unit right next to my current unit on the first. She advised me to be there the next day in the a.m.and check with her. She worked with me to be sure I was able to get that unit and that it was clean and ready for the moving people. Thank you Una. You are the best!!! I am forever thankful. Charlene

Una was very helpful showing me two options for consideration to store my household items. She explained the discount on packing boxes and the ability to return unused boxes for a refund. Thanks for your great assistance Uma.

Lisa is very helpful, she walked me through everything and answered all the questions I have. The unit is clean and locks seem secure.

Una has a great personality. She really made me feel welcome.

Yoli was very unhelpful when they rented a unit to me that was already being occupied. Andrianna wanted to issue me a full refund, yet I was only sent a cheque for $59- which I was told was for the full month of October- yet it doesn’t calculate correctly. When I brought up this discrepancy she insisted that it wasn’t her problem because she was away at lunch when this occurred. So heed my warning and do not rent from them. They will take your money and hang up on you when you try and use reason and logic to reveal the lies amongst their fancy words.

Hi guys, Arturo Velazquez here. I just want share my experience at the Public Storage located at 130 Landing Ct. Novato CA The girl who helped me out name is Yoli and she is a very kind and easy going person. She was quick and efficient. She really knows the in and out of her job and the place. I really recommend that you give her a call and reserve you storage unit with her, also the moving specials are great!! The first girl who answered my call at the main office name is Mariza and she took care of scheduling my appointment with Yoli, great team!!👍

Una was incredibly kind and helpful during a rough time. She saw I was struggling with a box and ran to help, and made the whole process easier. She was understanding and kind. Thank you, Una, for your random acts of kindness.

Una was a total rockstar! Professional, courteous & so helpful. We got the perfect unit after talking to her, & she never tried to oversell us. Thank you Navato Public Storage for having such a great staff there.

Nice enough staff....but difficult to pin them down on what actual costs were for various options. Really didn't seem to full understand pricing methodology. Prices for boxes and supplies out of sight. Worth the drive to Home Depot to save a bundle on supplies, especially boxes.

Una was a a great help. Very nice!

Una es una excelente y amable trabajadora de public storage...

Lisa did a great Job with what i needed

This place is great! I was able to make a reservation, see the unit, and move in all in the same day. The unit was a great deal and very clean. Yoli was super nice and helpful! I highly recommend this Public Storage.

Lisa was super helpful and a pleasure to work with. She showed us the unit and was even helpful with recommendations on which unit was best for us. Thank you for your help!

Yoli and Lisa are both friendly and professional. Each time I visit the restroom is clean and stocked, the grounds are well maintained and there is never any trash or debris laying around. They really helped me out in a pinch and seemed happy to do it. I feel my things are safe and well looked after there.

Yoli was a wonderful help to us. She assisted us in finding a new locker with ease and efficiency. She was extremely professional; highly knowledgeable; and very friendly. KUDOS TO YOLI AND THANK YOU SO MUCH!!!!!!!!!!

Yoli was the best employee that works at this location everybody else was rude

Monthly rate? Possible to reserve now to start in August?

Is 130 Landing Court Novato, CA 94945 in a flood zone?

Lisa was very helpfuland very professional and kind

Thanks for the great help, Yoli.

Thank you Yoli & Amalia for helping us with our storage needs very helpful!

Amalia was very helpful, friendly and thorough!

I worked with Lisa and she was great!! Helpful, informative and kind! Glad I chose this place!

Thanks yoli for the quick and easy service¡! Y habla espanol!

Yoli is so wonderful to work with - very helpful and positive energy! It’s my second time renting here and it’s been a very good experience! I recommend it highly!

Great ,clean storage unit,s

Teila helped picked the right room for all my stuff, she's very professional! Thanks teila!

Teila was great! She helped me out with no problem and she was very nice !

Lisa is the best! Friendly, professional, and extremely sociable. I had a great experience from these folks. She stayed late to help get me settled. I highly recommend Public Storage in Novato. Good stuff!

i had a nice experience here today with Lisa. she was knowledgeable and professional. she was pompt when filling out my contract and patient showing me the unit i was about to rent. not bad given it was a holiday!

Excellent service by Yoli. Made a good effort to save us money. Was cheerful and efficient.

Gracias a yoli por el bien servicio!

Friendly staff. They have a shortage of carts.

Thank you Sharmika for having great customer services skills and being helpful

Excellent customer service! I accidentally got a unit that was too small for all my belongings and Yoli was very accommodating! She made it quick and simple to upgrade to a larger unit making my whole moving process one step easier.

Staff was very helpful!

Teila was clear and very helpful with the information and saving time by completing with the young woman name Leslie to make sure that I visit the storage to make my decision to lease the place, great work ethic to satisfy me and I am happy for the contract. Thank you

I came here and had the nicest experience thanks to Joe Santiago, I highly recommend, seriously, just look at how many give star reviews this place has!

Teila helped me out and was extremely nice and helpful. Made sure I had the right size for my belongings. I appreciate her professionalism and service for exactly what I needed.

Teila was excellent she had everything i needed and she has excellent customer service skills she is a very nice person and cares about all if her customers i would like to compliment her on all of her services.

Very helpful. Matt and the rest of the staff went way beyond the call of duty to provide wonderful customer service. Thanks! A+

Joyce was very helpful and friendly and a very clean facility.

Came in to pay a bill and the clerk Teila Crane was very helpful and pleasant.

Great customer service. Everything was handled promptly and with great customer service. Matt Hills took great care of me and my girlfriend :)

Amazing persons very kindness and they show me the place every detail was explained very well and Yoli was amazing my hubby don't speak English and she was speak Spanish ...Yoli habla español y nos leyó el contrato paso por paso en español nada de cosas ocultas y tienen un descuento de $1 por el primer mes y mis sentimos con mucha confianza de saber que nuestras pertenencias estarán bien resguardadas en un lugar super seguro y con gente muy amable :) Lo recomiendo ampliamente

Yoli and Joyce gave great service!

The service i recived from Yoli the Property Manager was great! Super helpful made me feel right at home thank you

Teila help me out. Very good customer service.

Teila was very friendly and professional great service

Standard pricing, clean and climate controlled.,and nice people.

The rent's gone up 75% in five years. Other than that, it's fine.

I was moving and at the last minute I had to rent another storage unit. I first talked to Halie on the phone and she was extremely helpful. I told her that I might not get there until 6:00 to do the paperwork and she offered to stay late for me. Once I got there, Halie was nothing but professional and personable at the same time. She made what was an extremely stressful day and move all the better with her kindness and professionalism.

Friendly, honest, and competent staff. Facility is clean and in a convenient location. Rates for the Bay Area are competitive. Thanks Haley!

Stopped in to price a move to this location. art was amazing and super helpful

Excellent service from Arthur place is clean and safe

Clean place wonderful service from ARthur... Im recommending this place to all of my friends who need storage

Always a pleasant encounter at this storage place. Glad they were open on the holiday. Needed more boxes and didn't want to shop anywhere else. Great selection! Thanks Arthur.

Art is great! Clean facility and friendly service.

I live close by so its really convenient for me to access. Friendly staff, clean place. Arthur does a great job. I just wish they rented trucks too.

arthur was fantastic and a great help! the facility was very nice and he helped me get exactly what i needed. i couldn't be happier with this place!

I went into this ordeal with a negative mindset having heard horror stories from other people storing and losing items. But my current situation leaves me with no other choice but to have to use a storage place. I was instantly surprised to find pleasant, helpful and what seems like honest people at this public storage. The process was easy and rates were reasonable. Place looks secure and clean. I'm impressed by Arthur and Miguel and I've had a change of mind about my negative feelings. Highly recommend.

Miguel and Arthur were a great help very nice people! Make our moving experience to a different level 5 stars customer service.

I just wanted to tell you about the really great service that the guys at public storage gave me. I haven't always had the best time here, but the past few months have been pleasantly surprising. New management maybe? Very well maintained place and prices are reasonable. Krystle moved me in a year ago and I haven't seen her in awhile. Thanks Arthur and Miguel. Would rent again in the future.

I had questions about my unit from out of town and Arthur, the Property Manager, was exceptionally helpful over the phone. The property is always well-kept and safe. Having my things there during a housing transition has made my life very simple.

Thank you to the staff at Novato. Always a great experience with Miguel, Arthur and Jasmine.

My husband and I just moved out and I wanted to say that we had such a great experience with Krystal, Arthur, and Miguel. Very clean and secure. Definitely recommend!

great place to store your stuff. Arthur made it easy and had great deals on prices. also get your boxes here too. better prices.

a great location, good customer service and the staff is very helpful.

many different sizes to chose from and with a great deal. the place looks clean and well maintained. arthur and miguel were very helpful and knowledgeable. great place to check out with no hassle if you need to rent a space.

With a variety of great pay options Public storage makes it easy to keep up with my payments.

Always get my boxes and packing paper from public storage. The staff here is very nice, Miguel is very helpful. Great prices too!

Miguel and Jordan were extremely helpful.

very nice facility. Check this place out if you need to store something. Go see Arthur, very polite and professional. Very happy

Nice place. Well lit and clean. Great customer service from Arthur and staff. And great deal on boxes.

great customer service from Jasmine and Arthor . got a great deal on boxes will buy here again

Arthur is the best! He is friendly and professional. If you need storage come see him!

I come here to buy boxes from time to time and have always found the staff knowledgeable and friendly. They make it easy to shoot in, buy a few boxes, and get out fast. Great place to spend a few bucks on boxes.

Krystle and Arthur have been a great help. very happy with your facility in novato. recommend to anyone needing storage. A++

The staff was very friendly and helpful. The storage facility was clean. i would definitely recommend this place to a friend.

Krystle was awesome to work with, she made it very comfortable and easy to make the decision to rent space here. She's very friendly! The space was very clean and we are very happy. Thank you!

Very efficient check in with Krystal. Easy access to 101. Nice clean storage unit with windows. Same day availability.

Krystle has a good customer service. She has a good attitude and always willing to help with she can. She always gives full attention.

Walked in last week on a quest to take a look at a storage unit and Melissa, the property manager, helped me select the appropriate size space for my belongings, showed me an available unit, and signed me up on the spot, taking care of all the details. She answered all of my questions and made me smile along the way, which I appreciated. Thanks, Melissa!

Had the best experience at public storage. The property manager Krystle was phenomenal. Extremely friendly and courteous. I will definitely use public storage again and will recommend it to all of my friends and family.

Great storage facility with very friendly staff. Will be deployed soon and the property manager Krystle was very knowledgable and professional, providing me the best customer service ever. Her extensive knowledge helped my in properly storing and packaging my stuff. Due to my limited time, She quickly and professionally guided me through the rental process and ensured me that the best security measure are in place to protect my valuables while I will be deployed. I will recommend this unit to all my friends and family.

Best experience possible with Eric! He was helpful, Knowledgeable in everything I asked! Would recommend to friends and family!

Krystle (the property manager) is a good listener, and knows her way around the paperwork and services. Thanks for making my life a little easier!

Everyone was very helpful from the beginning to the final move in. The staff is very knowledgeable and super friendly. They offered suggestions and different sizes. I received a call after my move asking how everything went which was impressive. She also offered additional assistance should I need it. I give them a 10 of 10!

Krsytle is very nice and pleasant ,

Totally awesome experience. I mean, wow.

Krystle is FANTASTIC!!! GREAT SERVICE!!

I recently had to rent a storage unit in a hurry because my wife's mother was moving from her large home in Novato into a much smaller condo in the east bay. I always see different storage units all over the place but none have the credibility like public storage units. When I went in I dealt with Krystle, she was so helpful and suggested the perfect amount of space we needed for my mother in laws things. I was really glad that she was there to help make my first storage unit experience a smooth one. Thank you Krystle.

Happy with the service. Clean and secure. Good pricing

Space was clean and well kept. Extremely helpful and friendly. Was helped by Krystle.

Turned out to be perfect for mu nrrfs. Th r staff was vrry helpful and the place was clran thanks mike

great place very clean and easy access. They have a very helpful staff, a great place to rent.

I love this facility. Super clean and the staff at the front desk are knowledgeable and friendly.

Rosemary was great. She was very patient with me during a must stressful time in my life. Thank Rosemary

Been a customer for a few months have had great service. Management team is outstanding!

Awesome service by awesome people!!

I received great customer service from the staff. Arthur is a great guy. Everytime I go there the hallways and area are clean.and secured. Thank you.

This is a great place your storage needs. Krystal, (the manager?) was very helpful and totally nailed it when it came to the size I needed. She even let me use the carts that were there. If you need a safe clean spot go here.

Very friendly staff, was helped by Arthur. I needed to store some stuff after a move and he helped me get a perfect size unit as well as some packing supplies. The place looked clean and secure and I'm so happy!

Krystle and Stacy were working when I had to visit my storage locker. they were very helpful and were very knowledgeble when I had questions. Krystle Is an excellent manager, everything is well kept and clean. Thanks PS for having such great emplyees!!!

Both Stacy and Crystal were very pleasant and helpful in getting us set up, showing us our storage rooms and giving us tips on how to successfully pack our belongings in the rooms. I definitely recommend this Public Storage facility.

Easy to find, right next to the silver penny. I was helped by Magda, she was very kind and easy to work with, thank you!

Krystle was incredible, and is an asset to Public Storage. She is professional in every sense of the word. She is very kind and courteous. She keeps the property very clean, and takes pride in her work. I already recommended this property and Krystle to friends and business partners. Thank you so much Krystle!

Great service. Very friendly. Stacy made me feel like I was gearing up for a trip to Tahiti.

MANAGER IS A THIEF! I honestly think these people are on Meth. The lady has really messed up teeth. I can only think of one thing that does that particular damage to teeth and that is METH... The manager guy stole my things from right next to my car! TWO TIMES HE STOLE MY THINGS AS I WAS MOVING THEM... I called the district manager etc. and they just don't care at all apparently theft is approved of at Public Storage... I was organizing my things in the hallway and The manager lady comes up and start kicking my things out of the way, breaking my toaster oven; screaming at me (normal people don't act this way, her behavior and teeth make me think of METH.) 'YOU'RE NOT GOING TO KEEP ME FROM DOING MY JOB'... She then proceeded to sweep all the dust from the adjacent unit into mine,,, my brand new printer had a layer of dust on it that looked a year old. She then threatens to call the police on me, because I was plugged into the power outlet... yes, major crime here... call the police! The manager guy then said something about they told the police I was calling them names? WHAT?!? All I said was 'I'm tired of being around nasty people, like you'... CALL THE POLICE! Welcome to Novato Public Storage, where we steal your things (because we treat them like they're our own) then threaten to call the POLICE ON YOU! So I see the manager come around the corner, looking totally suspicious, because the second he sees me, he kinda jumps and them turns and walks back the other way... HE WAS COMING TO SEE IF HE COULD STEAL MORE OF MY THINGS... THESE PEOPLE ARE MEAN AND SICK, DO YOURSELF A FAVOR AND STAY AWAY... If the police in Moron County weren't such worthless garbage; I would have called them... But if it doesn't involve the police getting free drugs, why would the police help me?