Public Storage Self-Storage Units at 20292 Cooks Bay Drive, Lake Forest, CA

The experience has been fantastic and such friendly customer experience. I had the pleasure of working with Cindy and she made the process extremely simple and so friendly to work with. Very happy with my experience and glad we used this Public Storage facility.

I have been a customer for 5 years. I have had exceptional service from day one. Kevin has always answered my questions and there when I need something. Today I worked with Cindy and she made my transition from one unit to the next very painless and she was a doll. During my visit Cindy dealt with a hostile guest who was confused about his reservation. She was still very kind and explained everything to him. She is a Gem and shouldn’t be let go EVER!!!!

Cindy and Mike are extremely good managers and are always very kind. I’m extremely happy renting a storage on Cook’s Bay.

Great safe facility's, the ground level.units leave a bit to be desired. They seem to have rodents and bugs, possibly some mold.

Great service and very responsive property manager. Appreciate it

Cindy was amazing, very helpful in getting us what we need

Super clean, easy to access Great customer service

Cody was fantastic in helping out with my account. Great service!!

Great facility, service and the Public Storage app is very useful

Love this location. Cindy was so helpful and friendly!

Been a perfect place to rent. Highly recommend. Super clean place, staff is super friendly!!!

The staff here - Cindy & Mike- are so kind and helpful. Access is easy and getting to my belongings is always quick and simple. Thanks to all for the continued ease of use 🎉

Just want to say this storage is the best hands down. Cindy is awesome helped me big time!!!!

Best customer service ! Cindy is the best

Cindy was awesome and so now. Clean facilities and very secure.

Very happy with good experience with Mike and Cindy.

Wonderful service! Thank you G

Hi this is Heidi Leonard I'm at the public storage on in Lake Forest on Cooks Drive in Lake Forest California and I just want to say I came in here to take care of my finances in my unit and I was pleasantly Grace by this young intelligent man named Chris and he was so helpful and helping me find what I needed to do and help me with the storage unit that was recently purchased in Arizona by public storage and help me get everything squared away so I have no worries and I really must say this place are very clean and organized and his gentleman and this gentleman was very above and beyond any customer service experience I've had and I want to say thank you so much for having such a wonderful person and Chris is grateful for his customers as I've noticed as people came in to purchase items he was quick on it and he's very good at his job and thank you so much and I bless all of you a Happy New Year

Just moved in today. Guy was excellent helping me with all the information I needed to enter/exit. I only gave 3 stars because my unit was filthy, unfortunately.

Great

Great service.

Dee Dee was awesome, she helped us out in a pinch and was extremely attentive and considerate, she made our day and gave us outstanding customer service. Larry and Bea Mooshagian

Have rented in many storage facilities, but the facility at Cooks Bay in Lake Forest CA is my favorite. The facility is very well laid out, with good pricing and frequent promos. But what truly separates this property from other storage facilities is the people. Mike at this property is wonderful- always helpful, patient answering all my questions, and knows the property inside out. Dee Dee is always happy to assist also. You can tell the team cares about this property. It shows. Highly recommend.

Deedee was so friendly and nice to talk to. She walked me through how to use the app and was patient showing me how to pay my bills through online. Facility is clean and very spacious. 10 stars for DeeDee.

Dee Dee helps equals five star A+

DeeDee and Mike give outstanding customer service always.Love it here, 200 stars they deserve, they deserve more tho.

Thank you so much for your help deđee you helped me figure out my storage and very pleasant. I will recommend you to help my friends.

All the good things to say about this facility. Very patient and positive. Have helped me figure out my bearings, haven’t been to my storage in a long time. DiDi helped showed me how to lock up my unit. Ghizala was helpful and very knowledgeable. Thank you for all of your help.

I have been meaning to write this review a while ago but I am incredibly busy. Regardless I owe Mike the property manager a great review. The place is very well kept and the service from Mike is top notch as he will go out of his way to help you in any way possible. I have rented from many storage places before and this one tops them all. Thanks Mike for all your help!

They have been exceptional in customer service. Units are exactly as needed. DeeDee even remembered us by name!

Dee Dee was fantastic! Very professional and knowledgeable on all topics! She made it fun! I’m now a fan of public storage!!

The place is big, a lot of storage area. Brieanna was friendly and helped answering my questions. I highly recommend this facility.

I’ve been at this place for years, and the staff (especially Mike) has been exceptionally helpful and responsive.

Jonathan was great! Very helpful and giving us all details! Highly recommend this place!

Tina was amazing and very very helpful. She was great

Our experience getting a storage at Public storage was great because Tina treated us well, was attentive to our needs and was an awesome person!

Amazing place. I stored my things inside. Note: always get the bigger unit we had to buy 2 but good experience all around

Howard was the person helping us to rent a space. He was very helpful and very nice.

Howard was excellent and very knowledgeable. Thank you for the excellent customer service!

Went in the office to discuss my bill. I made a mistake paying my bill through the app. Tina & Howard (sorry if I got your name wrong!) & the nice customer service lady I spoke to on the phone with were wonderful!! They were able to take off a couple of fees I got as a result. Thank you guys so much!! I HIGHLY recommend this Public Storage!!

Great place and safe

Extremely helpful in setting up the rental.

Great price

Exceptional service by Mr. Howard, who was friendly, knowledgeable, and very professional. Went above and beyond and was truly grateful to have him help me. Thank you !

Lizanne, Lee, and Mike, all do great job

I recently had a terrible experience with Public Storage and I am writing this review to share my disappointment with their services. The employee upfront, Mike, changed my reservation without my approval and was unable to revert it back to the original one. He even tried to bait and switch me into paying more for a different unit. When Mike realized his mistake, he called his boss, but they were unable to offer any solutions or remedies to the situation. I was left feeling frustrated and disappointed by the lack of effort on their part to make things right. It's clear that Public Storage did not value my business or care about my experience as a customer. To make matters worse, this is not the first negative experience I've had with Public Storage. As a paying customer, I deserve to have reliable and efficient services, and Public Storage has failed to deliver on this front. I would not recommend Public Storage to anyone and urge others to look for alternatives. Their competitors next door offer far better services and I have found better options with them. As a customer, it's important to have confidence in the services that you are paying for, and unfortunately, Public Storage has not been able to deliver on this front.

This Public Storage facility has aggressively raised the rates of our 2 storage units close to 50% in less than a year! Bait and switch tactics. We’ve talked to other renters who’ve experienced massive increases as well. To add insult to injury, in a recent visit, the facility elevators were not working properly and there were only 2 carts for the entire building despite repeated requests to increase them. Very disappointing.

I’ve been rented this facility for at least three years and have never been notified. If they’ve had a string of robberies, it would’ve been nice if they were notified the tenants of any robberies that we could have the opportunity to purchase insurance to protect our personal merchandise, but they never notified us and on Christmas December 25 of this year 2022. We were robbed and hit hard on the third floor and when 7 of us tenants asked the manager if this has happened before he said he never had any history of that he’s aware of any that he’s only been there three months, but when the police officer showed up for my report because apparently I was one of the few people that had merchandise missing, he vividly told her that they’ve had a string of robberies three or four of them when he had told me and seven other couples from the 3rd that the floor that was robbed and hit hard that he wasn’t aware of any others so he admitted in a sense to the officer that he was aware that there had been string of robberies, and I think that’s unfortunate because he should’ve given us the tenants an opportunity to insure our units and products since they don’t do it automatically we could protect our products and some of the items cannot be replaced. They failed to secure our units even in the manner of communication. That is poor business practices.

Fast and Easy.

I am owner of NASH Event Management and Luxe Travel Company. I have been, as most companies, downsizing my inventory. With the help and professionalism of employee, Jacob, I have been able to really evaluate what amount of space I truly would need to accurately consolidate my 3 units into 2 with the appropriate amount of floor and height space, without loosing or wasting space. All within my budget!! I recommend Public Storage, Cooks Bay Drive for all your storage needs. Check them out!!

I came to this location over reviews let me say jacob, knows what he’s selling. He left with me with no words with so much detail he gave me.

I’m Glad you’re here in this property you’re so helpful and Glad you’re the manger here thank you for helping me hour Jacob.

I had to get a storage unit very last minute and Jacob was able to help me get the best unit for my needs, he was super friendly and really helpful during the process even making me realize I was being charged for a lock I did not require as I had brought my own appropriate lock. Would definitely recommend this place for anyone in Lake Forest/ Foothill ranch searching for a storage unit!

Needed to get my stuff out

Jacob helped me alot when I first came in to rent the space. He is very caring and took time to explain everything to me

I highly recommend Public Storage (Cooks Bay) location. This is my third time I've rented storage units and each time received exceptional customer service. Last week I had the pleasure to work with Tony. He was incredibly helpful and professional throughout my downsize process.

I was looking for Storage and I came cross Jacob, help me out so much..

First rate customer service. Thanks Jacob !

Best storage facility in Orange County! Best customer service and very friendly staff.

Thank you Jacob for helping me I was lost looking for a space til i came here you help me out with mine budget and best space you really superstar.

Came to reserve a spot at this public storage for a variety of items is have and ended up needing a different storage unit. Jacob, the person at the front was a huge help in setting up every part of the process. Thanks again Jacob, appreciate the support and work you put in!

Been a customer for a few years and needed to switch into a larger unit. Jacob was super helpful and patient with our needs and got us what we needed. Thanks for working with us in the transfer!

Thanks Jacob

Super easy going and straight forward! Great customer service (: highly recommend! Great prices too

Miguel help me find the right unit for me five star service thanks friendly.

Best customer experience ever thank you Jacob.

Super clean location

I had Jonathan help me find a storage and he was kind enough to show me a good idea of what the storage would look like. He was very kind and he was able to explain every question I asked

Very happy with the service. The staff was very helpful. Will come back for storage needs in the future

Love the customer service here thank you jacob.

Thank you for the help Jacob really nice person.

I came looking for a unit Jacob, help me out with such Detailed Information about this place and rates and answer all my questions thank you for Providing this type of customer service.

Cindy was fantastic friendly and helpful

Wonderful experience. Cindy was amazing and an absolute great person to work with during the transition of my storage unit.

I came to get unit and Jacob show me the property and answer all my questions I'm happy with the customer services-Felipe