Public Storage Self-Storage Units at 16860 N El Mirage Road, Surprise, AZ

Kayla and Geno were a huge help!!! I got the 5x5 and it wasn’t quite as big as we hoped and they got us into a bigger unit same day!

I cancelled my unit but I still got charged and for some reason you guys think I'm still a customer. I don't understand why I cancelled and I'm still in your system.

Geno was absolutely amazing very professional he helped me when I stopped in on Saturday with all my questions and concerns I would definitely recommend this location to my friends and family.

I just wanted to leave a review today Kayla was so professional and help me relieve all my stress I moved into a smaller place and had no clue where to put the stuff that just wouldn't fit she was very informative made it super easy . Thanks Kayla and public storage for the amazing customer service

Geno was so pleasant and nice. Very helpful and nice to work with. 10 out of 10 definitely recommend lol.

Geno and staff have been very helpful and accommodating when my mother in law passed away. They have always remained professional and friendly, that is why we chose to stay with them even though it’s 30 minutes away from our house. So thank you again to Geno and the staff for everything you’ve done for our family.

I want to take a moment to shout out too KAYLA and GINO for the great customer service I received. YOU TWO NEED A RAISE!! THANK YOU AGAIN for all the hard work you both do too keep Public Storage a great place to rent from.

Service by Geno was excellent and he was super friendly. He explained everything we needed to know about the property, our unit, and answered all of our questions.

Couldn’t figure out how to open my unit Gino was amazing and walked me down and showed me how to find it and lock/un-lock it was busy but was so appreciative thanks!

I seldom post reviews, but this week's visit made me madder than a hornet. I arrived about 9:15 - of course, once again, the drive in entrance was blocked off with cones. This has been happening since about August last year. The excuse was that someone hit it - which yes, back in August and September, you could see. Then it got fixed. But, they still block it off. The keypad didn't work - the door said We're Open! They were not. I knocked, called the number on the door, left a message (which still has not been returned. Of course.). Nothing. This is NOT the first time this has happened - no one present during the purported working hours. Several people came and left, as neither the keypad nor the app was working. A gal did show up, at 9:40, with the excuse that she hadn't worked that location before. She had no idea why the entrance was blocked off. She had to unlock something to allow the keypad / app to work. So, you have to enter via the exit, figure out how to turn around in narrow space, have no air flow-through, step into a filthy elevator which looks like the floor hasn't been vacuumed or cleaned since the Second World War, and when you exit play Jenga with the other poor souls entering the exit. This is truly unacceptable, yet what is the recourse? I highly recommend choosing another spot. Any place may be better to store your stuff. Follow up on August 9th - we were there at 3:30, customer service door locked up tight, "we're open" sign on the door, no one there. The exit door is STILL blocked, it's a nightmare to back out or turn around, and if your phone won't connect to their bluetooth you are literally trapped. As we were today. Nope, door wouldn't open, we tried the code on the exit door to see if maybe that worked for the front, and no one in the office. No other renter in sight. Finally, we saw the manual switch on the right side of the inside of the entry door. What if you are disabled and can't reach that switch? You're stuck until someone else comes, and who knows, on a weekday, when that will be. You can't even order a pizza, no way to slide it under the door. Heaven forbid someone take the time and effort to put a sign up to alert folks to what's going on. A regional manager called me about 2 months ago when she saw the initial review - it was a waste of time, she can do nothing other than offer meaningless platitudes. Can't wait for it to cool down so we can leave. I didn't think things could get worse - silly me, of COURSE they can! What's next, you open the elevator door and are assaulted by a plague of locusts?

The lady checked me in was rude. She gave away my reserved room and told me it was first come first serve with an attitude

The person who helped my husband & I was very helpful & professional. She knew what she was doing & she was quick. I would, well I have tell friends & family. My husband also has a unit & I had my son get one as well. Thank you, Deborah D Ross

Only one door (entrance) was working, forcing people to have to back out the same door also causing gridlock to exit

Eric the property manager helped me find the perfect unit thank you. Went above and beyond by downloading the app and showing us how to use it. Very informative.

Geno helped me at the front desk. He’s a Great friendly guy! Loved working with them and the storage is nice and cool in the basement.

The employees were super nice and they even let us use the restroom while the main office was closed. One of the nicest storage locations in surprise!

The storage itself is a nice place Geno is very nice but public storage after maybe one year raised our rates we had a storage in illinois for at least 3 years never raised us once if there rates went up they honored our contract at our price.

The place was nice and clean the staff was very friendly! One of the bay doors were broken so there was only one way in and one way out making it I creditable difficult to get out as I got blocked in.

Geno is superb at his job!! He ALWAYS takes the time to go out of his way to help me out. He does a fantastic job at maintaining the property and the units.

I always come here to help customers and ms kayla has always been helpful too me and clients

Geno was such an amazing help. Great customer service

Good customer service

I had an emergency and Kayla at the mirage location was so nice and helped me get all set up at the last minute on a Saturday. She is amazing and I can’t explain how much I appreciate her help today.

I've had a storage unit here for a year and I have never once used the door since they always block it off. So I always have to back my car into the "exit" door. I would not recommend this place It's a pain in the booty to get in and out. I remind you there is an easier door to access to get inside but they always block it off. So you always have to go through the exit door which has a weird curve to it so it makes it hard for vehicles to get in and out.

Place is really nice and clean

Fix the front door!!! Jesus, how hard is it to provide access to the unit! Can’t wait to end my unit with you! Down right worst storage unit experience I’ve ever had. Your front door has been broken forever AND you’re hiking up rates on units. How about provide access in the first place. Your 5 star reviews are obviously fake!

Kayla was great! The storage was clean and the sign up process was quick and easy!

Kayla was very helpful with my move-in process! She answered all my questions, and was very polite. I appreciated her assistance making this an easy experience!

Dear Kayla, I truly appreciate your prompt responses to my questions and your willingness to go above and beyond to ensure that everything was taken care of properly. Your attention to detail and dedication to customer service did not go unnoticed. Thank you once again for all of your help. It was a pleasure working with you.

If you need any help, Kayla is the one! Super nice and attentive.

I came in with questions and Geno had answers! He was polite, knowledgeable, and patient in explaining everything to me.

Kayla, geno and Gregg provided great service along with professionalism every interaction I had with them. Always there when you call just an overall excellent experience. I recommend to all 👍

Geno is knowledgeable and a good employee. Fantastic to work with. Thanks Geno

Geno was extremely helpful and was able assist my storage needs.

Naomi and Eric were great perfect customer service and setup my app thank you

Geno is so kind patient knowledgeable & more helpful as he offers professional wisdom & insight..Thanks Geno for all you do !!

Gregg and Geno were great!

Greg was great@

They raised their rates after a year up 60 more a month. Definitely looking for a new place

Greg was a huge help! Thanks so much

Cat was extremely helpful in helping us set up our unit today. We enjoyed working with him. We are very glad that this location got your exterior door fixed so that security and climate control still are good.

Geno is the best extremely professional, knowledgeable and personable!

Geno did an excellent customer service and helped me set up everything on my phone. Great job!

Geno was a massive life saver

Geno he was a great help

I started out with 1 10x20 and within a month now have 6 total units. Geno was awesome. He helped make sure all my codes were correct and help me get lockers set up. He went out of his way to show me around and always willing to help when needed. He has a smile on him that is contagious. Thank you Geno for all your help Gary Brandt

Gino was very helpful with getting me into my rental, very friendly and answered all my questions, got everything done for me right away. Made the process go smoothly.

Geno was very helpful.

Very clean place

Very friendly, and clean!. I recommend public storage

Accessibility was dangerous

They don't allow you to cut open your own lock if you forgot or lost your key They obligate you to hire a professional or They call the cops on you. I paid for the lock, and I said if I damage anything, I would pay for it. Nope, they don't let you. Upsetting I won't use Public storage ever again

Hemp was fantastic very helpful. Thank you Geno😋

Friendly People

Geno was very on my reservation. Was k8nd and really helped me

Geno and Patricia were excellent and made the process of getting a storage unit easy and enjoyable. Went out of their way to show me the unit and where it was so I felt comfortable. Highly recommended!!

This Public Storage is great. Convenient. Clean. Well maintained. And Geno is fantastic! He’s super professional and just a delight to work with.

Came to public storage today not really knowing what size exactly that we needed. After letting Gino know what items we needed to store he was able to accurately give us a good size storage. He was really nice, professional and made us feel comfortable and secure knowing our precious items would be safe. I'd recommend speaking to Gino if you need a space for rent.

Went in to upgrade my storage unit to a larger size and with the help of Gino the process was fast and easy. He was able to get me into a larger unit that was close and easily accessible from my old one. The customer service was phenomenal and I would highly recommend going to Gino and this public storage. Thank you so much for your help!

Geno is awesome.... Love him!

Cat was an awesome person willing to take the time to help and answered any and all questions I had

Xtreamly nice guy plus great prices.

Eric the property manager helped e with ny door access thank you the most helpful person !

I would really like to recommend this Public Storage amazing cat customer service friendly very nice explain everything to me showed me my way around. Answered all my questions very very satisfied. Thank you

It's convenient. Only issue is you pull in to drop off your items and there isn't much space in that part of the building. I've gone multiple times and moving trucks have blocked cars from being able to drive through and exit. There's also really no way to see if any vehicles are inside. & if you do happen to see 1, once the garage opens there's usually more. There is parking outside so you are able to wheel things in from those spots. There's about 10 spots on the side of the building

Geno was very helpful! Great service!

Geno was amazing setting my unit up! Thank you!

The building itself is in very good condition. It's almost brand new but they have no place for garbage to be thrown and so when a tenant moves out they end up just piling the stuff on the side of the road or they throw it in the building next door. It ends up being quite an eyesore for the entire neighborhood. I've spoken with management on repeated occasions and it's very difficult to get any sort of resolution for this trash problem. Had to go so far as to call the city.

I've been using space at Public Storage in different locations for 20 years. Until the current location in Arizona, I have never had a major problem. This facility was new when I first moved my overflow things and I thought it would be great because of the automatic garage door that could be closed to help with the extreme heat during the summer. Unfortunately, the door has been a problem. Someone damaged it and it hasn't been fixed since early this year. Access has been limited. Now, the hours for access have been reduced to 9:30am to 5pm. No early morning access when it's cool and no late afternoon access. But, they didn't hesitate to raise the rates by over ⅓ in a year. What's wrong with this picture? They have been promising to repair the door for months but nothing has been done. Very unhappy customer...

The access door has been broken for almost a year now and they refuse to give any update on when they will be getting it fixed. I understand businesses having issues with their equipment but come on, it’s been about a year and we still can’t access our storage in the hours that we’re originally agreed upon? That’s ridiculous. On top of that, they have regular rate hikes that increase drastically every so often. Even that, I would be understanding of IF we were getting the service that we initially agreed to. The limited hours and unwillingness of the office to fix their equipment or give leniency on the rate hikes due to their inability to give storage access for the hours initially agreed upon, just go somewhere else. They lure you in with an enticing starting price just to Jack it up as you go, without even giving you the full end of their side of the deal. Bad business. Bad service. Bad all around. Spend your money elsewhere, trust me.

Geno was great, he really made things very easy nice guy.

Geno and Patricia were great. Very helpful and friendly.

Geno and Gregg were awesome and helped tremendously! Great job

Gino was very patient and had excellent customer service. Very friendly and helpful.

:Doors are always broken. So that causes us/customer to not gain access to their personal belongings after hrs :Bad customer service :(BIG DEAL) GET MORE MOVING CARTS 4 ORANGE MOVING CARTS IS NOT ENOUGH TO SUPPORT YOUR CUSTOMERS NEEDS

Geno was a great help and made my move in very easy, thank you! Keep up the good work!

Gino and Patricia gave excellent service

Thank public store for Geno your site mge at El Mirage & RH Johnson. He has provided our family with best service possible HE deserves five stars plus. ...Roy C

Met with Patricia and Gino got a tour of my locker noted that it was really clean and really nice people processed my order with insurance and I am very happy

Geno was fantastic and very professional. Thank you!

Very good and clean storage and the guy who is working there ( Geno ) is the best person and great customer service highly recommend

geno really helped us out and has great service

Gino made my move out process quick and easy. Zero headache. Thanks Public Storage!

The new manager is friendly and helpful. I needed to trade my smaller unit for a larger one and he made it as easy as possible. We had some issues with a different manager here, but not now.

We recently had an issue with someone accidentally running into our storage unit with their car and damaging our door exposing our contents. CAT (front office) was absolutely amazing in helping to secure our space until the door could be repaired. He kept us informed on the status as it took a couple days to get someone out. If it were not for him we would have immediately had our items moved to another facility because we could not get any information or assistance from the district manager nor the main office. Thank You CAT for all you do!

Shout out to Cat! Very helpful and knowledgeable. Made the process easier as we downsized from a large to a medium storage space.

Geno was friendly and helpful. Thank you!

Gino has great customer service. Helped me immensely

Only being able to come during business hours is terrible and it's been like this for almost a year because of the doors being run into and them not fixing them right away. I'm only staying for one month. Thanks but no thanks.

Eric and Geno did a great job assisting me with what I needed at the last minute. Great service and and great conversations.

The access gate has been broken for sometime and has not been fixed. Because of that they have just certain hours to use the facility and these hours don't adjust to my times, the only day I can go is sunday and they are CLOSED. As a costumer please fix this problem ASAP other wise I recommend to not use this storage place.

The gentleman who helped me from the very beginning has always been extremely kind and courteous. I have only visited the facility a few times, but they are always clean, I have even had other people also renting a unit asked me if I am in need of help and they are more than willing to help me. I also like the fact that the keys come with your unit and each of the locks goes directly into the frame of your unit, that does make me feel safer

Geno was awesome. Easy transition from old storage place to here

Very clean, wonderful customer service.

Geno was amazing!!! He was very personable and easy to talk to. He showed me the units available and I was able to get everything done in a short amount of time. Thank you

They need to fix the door. Total hassle to back into the loading/unloading area. I rented by mistake at that location, thought it would be great since you are able to pull in the loading area. Well the entry door has been broken every time I have come to access my unit. If they fix the door I would change my review.

I rented a place online and got there and the sign said the access code Gaye was closed...I needed to move in later and have access and they said sorry no access after 6 the gate is broken...I asked how long the gate was broken and they said months and they had no ETA. Canceled my agreement and went down the road to CubeSmart much cheaper and access until 10 p.m. and the gate works...much better deal! There is no reason for a gate to be broken for months with no end in sight

The access door has been broken for months. Due to this they have severely limited the hours. When the office is supposed to be open, it isn't. Anytime I asked when it would be fixed, I was told "hopefully not more than a couple of weeks." There were multiple times I drove to access my unit, only to have the only way in completely blocked by a moving truck, so again, no access during the already shortened hours. I paid a ton of money to store here & finally gave up. I would never recommend moving in to this place. I moved my items to a different storage company and have been extremely pleased with a clean, well kept storage facility & fantastic customer service. Polar opposite of my experience at Public Storage.

DO NOT USE THIS PLACE. I can never get to my storage. Either the gate to enter is broke or the elevator is broke and I can't access stairs. I drive so far to come get My belongings that I pay to keep here and CANT get my stuff. Horrible customer service. It's always Something

Ron is awesome! So helpful and polite. Very clean space!

Not sure where these good reviews are coming from because this place is a mess. It may be a clean, shiny, brand new building but it has been a very inconvenient experience so far and I will be moving out of my unit next month. The ONLY entry door that you can drive your truck through to load/unload has been broken during every single one of my visits in the past year. Currently it has been down since before Christmas. They brag about having a secure facility yet the downside is that you can't bring your truck inside. And they still had the nerve to increase my monthly payment after only a few months of being there. You would think some of our money would go towards the door repairs? I will say that the staff here is very nice and helpful, but sometimes hard to find, which is understandable if they're helping customers with their units. Management is never reachable, even when their own employees call them. I once watched a worker get locked out of the office and his manager wouldn't answer his calls... poor guy had to sit in the heat waiting for hours (while still helping customers) since his belongings were locked inside. He was almost in tears. The design of this place is also terrible, only a few moving trucks fit inside at a time and there are constant traffic jams. It's almost impossible to get a spot, especially on the weekends. I would strongly advise against using this place unless you will not be visiting often.

A very good place for storage ,The staff are outstanding ,Rod , and Gino ,very professional and helpful ,courteous.all around clean establishment.go store your stuff there!. Another member of the public storage employees is Cat. A very helpful professional courteous employee he is to add to the overall dynamic that is Public storage.

I have had a unit there since their opening. I don't go often, admittedly, but every time I have gone it's been a hassle. The gate doesn't work, no carts available (they only have FOUR for that entire complex), no one is in the office to ask questions of or to purchase supplies.

When we rented the unit no where on the website was there a notice stating that access to my unit was cut by 6 1/2 hours a day due to entry door not working. Inquired in office when this would be fixed and they replied that they had no idea last time it was down that it was down for couple of months. Main reason we rented here was accessibility. No where on web site did they have anything posted about limited access due to nonfunctioning entry door

Staff and establishment are poorly managed!!!

Rod is very affable and goes out his way to make everything easy and best pricing around definitely recommend

This is a very clean place looks new .

The entrance door was broken and they installed a new one but it isn't working and has been that way for a month. Facility is nice but should be given a refund for the time the door doesn't work.

I just got a space here and the man on the phone is wonderful. He asked questions and made sure I knew everything before my move in day. I can’t wait to move my furniture here and experience quality customer service.

This is a very nice and clean storage facility. I went online to reserve a storage and I received a friendly call from the office offering support and confirmation. When I finally went to the office, I had the pleasure of meeting Rod. He was extremely helpful and knowledgeable. He explained everything in detail and answered all my questions. He was so patient and understanding. The storage units are very clean! I would recommend this place to my friends and family. Thank you for a great experience!

I worked with a lovely fellow named Rod, he’s very sweet, but the lady in the front that works along side him needs to work on her customer service.

How do you credit the wrong unit# and then tell her to provide proof. Give that lady more than $5000... Unit 1167

This storage has automatic doors (For security purposes, I get it) but due to there being a passing Lane and a loading/unloading lane. My vehicle was not able to get quite far enough in due to a ramp from someone parked too far back in the passing Lane and no employees were managing this lane like they previously were. The slide door came down and hit my trunk, causing expensive damage. There was no way to reverse out due to traffic parked behind me and the facility is stating they won't cover repairs. I get that you need to keep your business secure in a storage facility but if you don't have someone managing this specific Lane at all times, please post a sign out front that the door WILL close on your vehicle. I don't think the general public would all expect that. The fact you won't own up to your mistake says something.

Rod was awesome!! Very helpful and kind. Thank you so much for all the help!

Public storage for all of your needs. Moving, run out of room, etc.

If I could give more than five stars I would.Valerie was very helpful, friendly and professional. The facility is newer, organized and clean.Has a nice indoor loading and unloading space. It is a state of the art facility when it comes to security. Would highly recommend.

I had a unit for almost 8 months and never had any problems what so ever! Valerie was very nice and outstanding customer service!

I was locked out on my patio across the street and the wonderful lady helped me call a locksmith. wonderful people!:)

Excellent customer service by staff member Cat. Facility is clean and easy access!

Manager Rod has been extremely helpful in providing what I consider a top notch service during my registration and move in process. He took time to confirm each step of the registration process so there would not be issues or gaps in the application. I like his attention to details without making this process burdensome but effective.

Big storage AC

Great ppl rod and Valerie were so kind to work with

My bank cards got took out wallet

Nice facility with easy access. Gentleman who helped me was very friendly. Highly recommend

This is the most incredible storage facility I have ever been to. It is incredibly clean, perfect temperature and their customer service is above and beyond. I can't recommend them enough. I have two storage units there and they have always been incredibly accommodating and helpful. If you need storage, this is the place to go!

Thought I had reserved 5x10 space online for use beginning Oct 1. Went in to see unit, sign n pay first payment of $52 today Sept 6. Find out after being signed up n paying; then walking long distance with key for unit, finally find it n it won't open using key!! Then tried to call the PS office attendant but had no internet wifi in building. Found an Exit door n walked down one flight to street. Went back to office n complained; the attendant then wanted me to walk back so he could show me the key worked. I was not able. My husband went with the attendant. I asked for a chair as my back was complaining loudly with pain. Upon their return, I indicated that the distance to rental unit was much too far from elevator area for my bad back. I had asked the attendant previous to signing up for a unit close to elevator. So because I wanted to cancel, he wouldn't refund to my card the full amount! Told me to contact Public Storage office. I did; held on for about 20-25 minutes n now I'm waiting to be contacted by a PS manager. Never again!😤🤬

Rod is Awesome! The storage is inside so no issues with weather ever! It is clean and cold. Rod made the move in very easy! He is Exceptional! I am so glad I moved my stuff here.

Valerie H was just the sweetest and so helpful!!

SCAM going when trying to rent online. You go all the way through the application and then at then end you have to purchase insurance through them. Supposedly you can cancel afterwards, however we all know how that goes. They make it as difficult as possible to cancel knowing that most people will give up. My homeowners insurance covers the insurance requirements. There is no way to opt out and provide proof of insurance prior to using the space. BE AWARE, THE COST IS GOING TO GO WAY UP FROM THE ONLINE QUOTE. I would recommend looking elsewhere.

I went in to the public Storage at 16850 N El Mirage rd Surprise and met an Amazing person her name is Valerie Hansen She cares about people you just don't find people like that anymore in this world she helped my Daughter out of a vert tough situation just wanted to say thanks I will most definitely

Valerie was great

The staff are great and very helpful. They are flexible and work with you to get things done. Both Valerie & Rod are great and I am happy I choose them so far.

Had trouble opening the door of my purchased unit during the day all my things arrived from across the country. Valerie was extremely helpful in quickly finding us a like-in-kind unit and making sure we had space available for the unload that day. Thank you Valerie!

You cannot beat the price. And they're working the kinks out of this brand spanking new place. New staff like Valerie and Red are being attentive to j.q. public's needs. Just be patient! It's flippin' hot out!! late, WMS

Valerie was awsome

Easy access and the attendants are very kind. Special thanks to Rod and Valerie.

My friend and I had a wonderful experience. Rod was knowledgeable and friendly.

Jo is really kind and helpful.

Jeff did a great job getting us all the information we needed to rent 2 spaces

Jeff, Did a wonderful job. He was very informative and friendly.

Friendly staff that took the time to answer my questions. Was great to have air condition as you unload or load you belongings to your unit. First that I have used. Good that they have cameras and security. I recommend buying your own lock. I made the mistake and bought a lock too big. I bought theirs and it will not work anywhere else. I did not know, when turning in your unit you do not get a prorate reimbursement of funds. It is month to month in the contract. My fault for not paying attention. The carts they purchased came in handy. I will use this storage facility again if needed.

Jolynn was helpful and professional.

Jo is Awesome!!

Excellent. Friendly professional very helpful

I can not begin to tell you how poor my experience has been with this location. The manager called me to “help me finalize” my payment even though I had already made it. While they were kind enough to call me to make sure they get payment, they have been unable to answer a call for two days. I have called every hour trying to move my appointment up. Customer service can not do this only they can, but they never answer the call. This has to be the worst way to handle business. Be ready to call pending customer but screw you if you have already paid.