Public Storage Self-Storage Units at 18729 E Business Park Dr, Queen Creek, AZ

Jason was a great help.

Jason the property manager was great, he showed us two units and also helped by getting my app working. Thank you for your help.

Jason was awesome in getting us set up with our unit and explained everything we needed.

Great Customer Service. Jason and Alex was very helpful

Gate to leave does not open from using app- you have to manually use your code. Such a hassle and frankly a safety issue when you are trying to leave because there is some weirdo inside throwing trash cans around. Pretty unacceptable

Jason was awesome and very helpful! Great professionalism and knows his stuff!

Good pricing, close by, and a nice facility.

Jason was very helpful and courteous.

Jason was very helpful in showing me to my unit I purchased through storage auction

My experience with public storage was excellent!!I was there working moving a client things to storage. And Jason really saved the companys day by catching a falling dresser that could have broke. Not only that Jayson is very professional at what he does thank you Jayson for saving us money🤙🏽

This was the easiest way to store things while Moving homes. From reserving a unit online to gaining access to the unit, everything was a breeze. I even got a call from the on-site manager, Christina who was Super helpful. I feel I got a really good deal on a nice size unit and I am really satisfied with the service.

10x30 is what I needed and I would not had a clue with out Jason the property manager and his expertise!! He was amazing and so friendly and knew exactly what he was talking about!

Jason was extremely helpful today! I appreciated all his assistance and support. I was able to get into another unit with ease. Thank you!!

Great access. Great prices. Surprisingly nice customer service and very easy process getting started!

Customer service has been great. I have had this unit for almost 6 years. Starting price was $185/month. Currently paying $430/month for the same unit. Do not rent from this company, they increase prices every year for no reason. Their employee salaries haven't increased to warrant the rate increased. They have a sister business across the street that has the same unit for half the price. I am going to rent from U-Haul 1 mile north that has 24-hr a day access, and the same size is less than half of what I am current. Public storage is a rip off. I have never missed a payment. They rent the same size as mine for "new" customers, but won't decrease my rent. They have no loyalty to a long time customer. If you rent from them plan on your payments increasing every 12 months.

Jason was great

Jason was very helpful and nice! Great place and nice people and secure, safe storage.

Location is great, and my unit is clean and easily accessible. I can overlook the 25% rate hike on my unit just six months after moving my belongings in because apparently this is a racket all storage companies pull. (Advertise low prices to lock people in, and then do frequent rate hikes to quickly double or triple the rate.) Here is what I cannot and will not overlook: this is the second time in just three months they have unceremoniously cancelled my autopay with zero reason or notification to me. Thankfully I'm a responsible adult and log in every month between the 1st and 3rd to make sure I've been charged. (I even have 'log into Public Storage' on my calendar, and a notification set for my calendar event.) Well, I logged in again this month, and what do you know- they cancelled my autopay again! The last time I called them when this happened in December they said "we have NO idea why your autopay was cancelled. It must have been a system glitch." FYI they did NOT email me in December to tell me my payment was late. Once is a glitch. Twice is intentional. Here is why this 'glitch' is so serious: According to my contract, if I'm 30 days late on payment they will auction the contents of my 10' x 20' unit, which currently contains 90% of all my earthly belongings. (This is a legal agreement that I signed, under the understanding that Public Storage offered autopay.) Do they make more money auctioning off units than they do generating revenue from rentals? Because that would certainly explain why they keep cancelling my autopay FOR NO REASON and then not even bothering to tell me! Oh- and even when I WAS set up on autopay, they'd email me mid-month and remind me to pay my bill for the following month. Like what? I'm on autopay! NOT happy about this and plan to file a complaint with the CFPB (assuming it still exists).

Jason was great. We'll priced.

Jason was great! Very helpful, answered all of my questions, and made me feel comfortable with the storage space. Thank you so much for all of your help!

I have never had to rent a storage unit before. Jason made the process smooth and easy and put my mind at ease. The property is easy to get in and out of and is very clean. Thank you Jason for all of your help 😀

Great Service! Jason is very friendly and helpful

Patrick and Jason have been incredibly helpful and patient. Thank you guys!

Jason was awesome! Helped us pick the right storage room we needed and answered all our questions, and we asked A LOT 😅 Thank yoh Jason :)

Great Experience! Jason helped us find the best deal and made it a smooth experience through out the process! Very helpful. Thank you.

Jason was a stellar epitome of a human being super kind very helpful answered all are questions if your at this public storage of personally ask for the guy really appreciated the quality service thanks Jason If you read these Jason thanks so much your deserve the world and more

Jason was excellent, friend and very informative. Renting a storage made easy!

It was great to chat with jason about all my storage needs as he was entirely helpful and reassuring with his information! Thank you!

Not sure how this place has the stars it does. Prices are good, but don’t just got to that facility they do not have some on site at all times they manage other properties and you have to find a way to make an appointment. Have to rent online blind with out being able to see the unit. And call customer service and that’s all they tell you. We will be looking at facilities that have some one on site you can actually talk to.

Jason went above and beyond when he found the spot we wanted in the right location. He was thoughtful enough to anticipate our storage needs and communicated with us as soon as something was available. He is the reason we will continue to do business with Public Storage. Great customer service, great communication and the storage support you expect from a big name company.

Marina was very personable and helpful!

I have been with the company for almost a year. Jason the manager has been great and gives me the best experiences. Due to his high level of customer service I am staying with Public Storage at 18729 E Business Park Dr Queen Creek, AZ 85142 United States

Mary is a 100% customer oriented person. She is extremely hard working, helpful and very knowledgeable . From what we see she is always working to clean and take care of the property. In our opinion, she is the best asset public storage has.

Jason was so amazing, very professional & accommodating. Would recommend seeing him for all your storage needs

Jason was very helpful and efficient handling my requests. I’m very happy with his work. I highly recommend this location and Jason in particular.

I've been at this facility for the past 4 years. Eventhough I am not happy with how they been raising their montly rent on me. I have to say the staff here are really amazing. Jason is great, friendly, and very accommodating.

Jason made renting a space super easy! He is very professional and knowledgeable regarding which space would work best for our needs. This will definitely be the employee we will send any of our family and friends to for their storage needs. Thanks Jason!!

Jason was very helpful and always had a cheerful and positive attitude with great customer service

This place is clean and staff very friendly. I spoke to Jason, who helped me with pricing for a larger unit. Very knowledgeable and nice.

Great and clean storage, Jason is very helpful.

Love this place prices are great and Jason the onsite manager is extremely helpful and knowledgeable.

Storage is very good. Employee is nice. Just the online system isn't working right.

I have a large garage full of items did not know what type of storage i needed. Spoke with Jason about what i needed and he was so great with helping me with the best option to meet my needs when i am ready yo make the move i will be sure to call Jason back.

I was in a tight spot and needed a storage right away for some family items that I had no where else to bring. I was so stressed about my situation but Jason was so quick and helpful and got me a great deal on a storage unit! He even helped me relax through my crazy situation. I know there are plenty of other storage places out there but I will be recommending Public Storage, and this location specifically, because of Jason's help. Thank you!

Great experience at this location. Manager Jason was very polite and friendly. Was able to help us find the unit that works best and was patient will all questions. Would recommend this location!

Met today with Jason and he was such a pleasure to deal with. He helped us pick a rental unit that was the correct size and told us what options he thought was best. He helped me carry boxes I needed to the car as well. I highly recommend to talk to Jason for all your storage needs

Jason was incredibly helpful and made the process smooth and easy.

Jason is the most kindest person to help new customers.

Great job by Jason. Excellent customer service! Thank you!

Jason was so helpful!!!

Jason is super helpful. Great place.

Facility was great, but Jason was the highlight. Saw him practically every time that we were there and he was always extremely helpful with any questions.

Had a storage unit for about a year here and was easy to set up and in a convenient location. But the real star of the show was Jason. When first setting up my storage unit, he was very helpful and knowledgeable and gave great customer service, which only affirmed my decision to have a storage unit in this location. When I moved everything out, he was able to answer any and all questions I had about the process and help me get everything closed out peacefully. So happy to move onto a new chapter in my life and close this one out, and my unit Public Storage is an integral part of that transitionary period.

Been researching different Public Storage locations for the past week or so. I’m very happy that this was the location I selected. Not only is it in a nice tucked away location, Jason the manager here is great. Friendly, informative, and was able to assist me with the renting of my storage unit and profile set up. Overall, an excellent service experience.

We picked this place for our storage needs based off of the reviews. Jason was helpful and knowledgeable, and everything was clean and tidy. No surprises or hidden fees. Thanks Jason for all the help!

Super convenient location for me and the price is very reasonable. The carts are quite handy. Jason has been the kindest and very helpful to work with. Always informative and happy to answer any questions. The units are clean and easy to access.

This review may become a little lengthy, but I must give details for you to appreciate the review. I needed a quick turnaround like the next day to secure a storage unit. I searched the internet for a storage unit. Public Storage came up, so I did my due diligence and researched the reviews. Public Storage got my vote. The price was right and the size I required was available. I began to complete the online move-in process on the "Express Check-in" set-up user id and password and was assigned a reservation number. The system prompted me to review the tips on moving in, so I read the instructions and tried to proceed with the express check-in the system kicked me out. I attempted to login to finalize the express check-in process, but the system did not recognize my information. So, at this point I was in panic mode I needed to secure a storage unit tonight to move-in the next day. So, I tried virtual customer service to retrieve my account. No matter how I phrase/explained my situation as clearly as I knew how the virtual customer service said "I don't understand please try again" I finally gave up at midnight and gave it to God and went to bed. First thing in the am I contacted Public Storage, explained my situation to the representative. He listened without interrupting me ranting on about my life-and-death situation, so I thought. The person was so patient letting me vent, I thought to myself this must be a supervisor or manager I am speaking with to be this consider of my dilemma. Finally, he introduced himself, "I am Jason, the property manager, and I will do my best to help you. Jason quickly retrieved my incomplete application. He was so calm, cool, and collected, he calmed me down. Jason gave me the option to complete the process online or he would be more than happy to help me with process on the phone. OMG! That was heaven to my ears. I did not want to take a chance of the system kicking me out again. Jason, the property manager, was deeply knowledgeable of the process, he quickly completed my application by phone. He explained the everything to me in detail. Jason was very professional and personable at the same time, you either get one or the other. He was like a breath of fresh air. He was honest letting me know there is a one time administrative fee and there are no hidden fees. He helped me tremendously. He was authentic in wanting to help me he did not rush me he just listened. Even my son-in-law, the one who moved my stuff into the storage unit said "That guy Jason was so helpful he's a super nice guy" Jason is amazing, friendly, patient, and easy to talk with. After being on the phone with him, I was so much at ease. He genuinely was concerned and willing to ensure I was satisfied with the outcome. Jason stayed with me from start to finish. Jason went above and beyond the meaning of customer service. If I could give Jason ten stars I would gladly to so!

Friendly staff. Quick and easy setup.

Good people to work with. Easy move in, easy access and clean!

Great service, Jason, has been so helpful and kind.. Thank you for making my move even better.

We won a storage auction from the location at 18729 E Business Park Drive, Queen Creek, AZ. Jason was very helpful! I’m looking forward to returning to this facility in the future!!

Owner Jason is such a nice man, staff is very helpful with regards to any questions about moving into a unit and genuinely just wants to know if things went well or if there are any issues. The facility seems to be very well maintained as far as maintenance goes and I noticed absolutely no issues whatsoever moving into my unit. Pricing at this location is very cheap; ($62 a month for a 5x10 space + $15 for insurance) and everything is clean cut and super simple to understand. It looks like the facility also offers parking spaces for storing RVs as well as carts to move your belongings which are next to the elevator. Definitely a great company and seems very trustworthy in terms of providing security over my belongings.

Omari was great, helped me with finding my unit

Jason was amazing! A+ service would highly recommend this location

Just want to stop and give a quick review and mention Jason! Is very helpful and will take his time to explain and will go in detail about the storage u looking for he is very knowledgeable I will definitely recommend him and this public storage location!!!!! THANK U JASON!!

Property is very clean

Excellent customer service at this location! Jason is amazing and pays attention to all details regarding the leasing of your storage space. He even came to greet us the first day we arrived to get the keys to the unit and asked if we had any questions. Highly recommend this Queen Creek location.

Jason the property manager is super friendly and helpful, this facility is maintained and operated at a professional level. Thank you Public Storage !

The only reason this spot gets 5 stars from me is because of Jason. He has always been kind, respectful, and professional. Public storage as a company has largely failed me, with their endless price increases handled by an AI (thats what customer service told me, craziness), but Jason has been an awesome dude! Thanks Jason! Public Storage, pay this man more with all these rent increases!

I have rented here in the past and had a great experience. I needed to rerent a space and Jason was extremely helpful. Great price and ease of process has been great. Jason is always helpful, kind, professional and knowledgable when you explain what you need. I definitely recommend storing here! Safe and secure! Easy to get in and get out and carts always ready to use. Very clean!

Jason was very nice, professional, and helpful with what I needed! Would refer people to his storage facility!

Great customer service and good prices. Jason was extremely friendly and very helpful. Thank you! I highly recommend this place.

This is our first experience with a storage unit and Jason was so helpful in answering all my questions about storage and helped me know how much space he recommended and even specifically helped me visualize my furniture stores in the space and how he would store it. He is wonderful at what he does and I couldn’t recommend this specific location and management more highly. I compared with another company and various locations and this specific location and customer service surpassed others. I love how this location is tucked away and hidden making it significantly safer than others I’ve visited and doesnt have theft issues at all. Incredibly safe location with management I trust. Thanks again Jason for all your help.

Jason the Property Manager was awesome! He was clearly busy but took the time to show me the facility and the available units. He made the process easy and was a really nice dude. Highly recommend the QC Public Storage!

Jason is awesome! I have never used any form of outsourced storage units because of my fear of security, and I am shocked feeling so conformable with this specific location. Jason is amazing, and he sincerely cares! The time, honesty, and knowledge he invested in my family and I was above and beyond my expectations. Thank you, Jason!

We have multiple units at this facility. Jason and his team are always great if we need to move around or make adjustments. They never hesitate to help us when they can and I would honestly say they go above and beyond any facility i have wver used

Jason is an amazing manager. Polite, friendly, and knowledgeable. He is professional both in person and on the phone. The facility is the cleanest storage place I have ever been to.

Never have I seen such a clean facility! Jason was very nice and helpful! Very informative and professional!

Outstanding storage facility! Very clean, easy access, and management is great! I've interfaced with Jason and Cayman many times and they're always very helpful and accomodating!

i had a great experience at this location with the help of Paula. Her help was wonderful and very knowledgeable. explained everything in detail for all the question i asked.

Jason the manager is awesome. I showed up wanting to look at the space I had rented ahead of time to ensure it would hold all my things. It ended up being too small, but Jason worked with me, and took me around to see the other sizes to make sure I picked the size that I was comfortable with. He was very nice and very helpful. It was definitely a good experience!

Jason is the besttt! Give this man a raise ASAP!!!!

This place is great! Jason was amazing and very helpful:)

Very good customer service, Jason is very professional

This place is wonderful! I’ve always felt safe when coming here and Jason the manager is super helpful, friendly, and always there to help if you have a question or a concern. Thanks Jason! Your customer service skills are on point and we really appreciated that!!

Jason was great. He helped me open my unit in March and explained everything. I closed it out yesterday and was impressed by the friendly attics I received. I would absolutely rent here again if needed.

Jason was a great help. I had to transfer to a bigger storage unit and Jason compared all the prices for me to make the right decision. Thanks again brother.

I’ve used many storage facilities over the years, and hands down Jason goes above and beyond what most people do. He’s friendly, helpful, and just all around a great person to work with. He definitely know how to build raving customers! Great job Jason!

Manager Jason is absolutely awesome. I've been a customer for quite a while now and he always goes way beyond for his customers and I am truly grateful for him. I think that because of his dedication and hard work (that surely does not go unrecognized) he deserves a raise as well as praise for his job performance. Thank you Jason as I would recommend anyone & everyone to you for storage needs & services. 💯👍🤗

Nothing but great things to say about Public Storage @18729 E Business Park Dr. Jason was amazing and knows how to run an awesome business. I highly recommend this Storage site and get in A++++++

Jason was extremely helpful and knowledgeable. One of the more friendly employees I’ve had the pleasure meeting in the realm of customer service.

After a family emergency that required us to seek fast storage options close to our home, we found Public Storage. Jason at the location helped us get signed up and access to a unit within an hour of placing the call. He was super friendly and gave us all the information necessary . The storage location is easy to access for renters, clean and feels very safe and secure. Appreciate the focus on the customer!!

Great unit, helpful staff ! Moved in same day & closing my account was very easy and smooth! Jason was very helpful and Informative !! Definitely recommend

I'm so pleased with the Customer Service that I received by Jason @ Public Storage. He took his time to answer all my questions. He walked me thru the facility and showed me my space I reserved. I checked alot of other storage facilities but this was the most reasonable price and the best Customer Service! 👌 If you're looking for a great storage space this is it. Highly recommended! Thanks Jason!

Fantastic customer service. Excellent facility with extraordinary staff. 10/10 would recommend. Jason is amazing and will go above and beyond to ensure his customer’s feel comfortable storing their things here.

Started out very happy with the unit and service. Rented the unit because i was going to be out of town for 2 years and didnt want to haul everything i owned. 5 months after i rent the unit they raise the rent by $35 per month with only 1 month notice. They have me by the short and curlies since i cant exactly go and change companies. Thanks for caring about your customers.

Jason was awesome. Professional and courteous.

I would like to take the time to acknowledge the great customer service Mary provided. She walked me through my on line questions then followed up on her end to ensure the information was correctly processed on the Public System.

JASON WAS AWESOME!!!

Almost immediately after I reserved a storage unit via phone with customer service to my surprise and delight Property Manager Jason contacted me re what he suspected was an error in my reservation. The error was real which he diligently assisted me in resolving resulting in a successful reservation better even than I initially planned. Jason was extremely attentive, friendly, detailed, and followed up with me as promised. Throughout, my interaction with him could not have been better. Jason, thanks again. Your Awesome!!!

I’ve used a lot of different Public Storage facilities over the years, so please believe me when I say this one is by far the best ever. Clean, well maintained, and easy to navigate with a huge variety of different unit options. Plus the customer service is top notch. Jason in particular is a sweetheart of a gem. Helpful, informative, and kind, he’s by far and away one of the greatest Public Storage employees I have ever worked with.

Jason is Fantastic. Always happy to assist.

Jason has been the most amazing help in renting us a space. He was beyond helpful accommodating. If I could give him 10 stars I would! Very personable and knowledgable. A very pleasant experience!!! Thank you Jason!!!!

Thank you Jason!! It has been 3 days of you assisting us to get into out spot at your location. There were a few difficulties that you navigated for us reference the Memorial Day discounts. Your efforts and GREAT conversation were so appreciated. Thank you Sir!!!!

Jason was incredibly helpful and saved us a ton of money. He was super patient while we switched/transferred our unit. 10/10

Jason and Cayman were very helpful in helping me decide what size storage I needed. When I am ready to rent, I will definitely be coming back!

Jason is the BEST!! He is very nice, he showed us our storage, he showed us how to use the key, told us about the policy, he is such an amazing person.

Clean friendly storage facility! Jason and Cayman were professional and courteous!

Jason is Amazing! I recommend talkin with him!

Jason and Cayman really helped me. Every aspect of service was delivered exceeding my expectations. Facility is new, modern and secure.

Raised rent $360 more per year starting February 1, 2023.

Jason made the check-in process nice and easy, also like the cleanliness of the indoor units

Fantastic place. Jason was very helpful!! We are very glad we moved to this facility.

Jason was so amazing helping me he educated me about the app and made sure I knew how to navigate it

Jason was so helpful. He was so happy to take us into the storage units and went slow to give us all the information we needed. We even started up rental the same day due to our delightful experience. Thanks so much Jason!

Jason (Manager) was super helpful and patient as we went through the rental process. We are very pleased we chose this location because of his assistance.

We dealt with Jason to store our 5th wheel for a month or two. He made the process really easy and explained everything thoroughly. The location has easy access and is very secure. So far it's been a great experience!

Jason was delightful! He listened to our needs and offered three options based on what we said with differing price points. We found the perfect space. Not to mention, Jason’s attitude and friendliness made the experience pleasant as could be! Highly recommend!

Jason wad friendly and explained the entire process great checking in experience

Spacious clean property, easy to access and navigate, and a fair price for the area. Best Storage facility I have found! The property manager, Jason, is extremely helpful, kind, and personable. Highly recommend!

Great storage facility. Wld highly recommend this place

Awful company! increasing the rent several times a year for 40-50% each time! STAY AWAY from this storage company.

if you want your rent increased every few months Public Storage is for you, we got our rent increased about 90% within the past 7 months.

Jason was super helpful and friendly, easy to contact and took care of everything. Everything was easy here from renting to space to closing it out. Would definitely use again.

Wonderful storage units, fair pricing, helpful staff so when you're in a pinch trying to move or store furniture, these are the best guys in Queen Creek

Jason was so helpful! Excellent customer service!

Jason is by far the most professional and efficient representative I’ve ever had a chance to come across, his over the top customer service skills makes him an asset to the public storage company. The facility itself is really clean and easy to access. 5 STARS!!!

Jason was fabulous!!! We had quite a messy move and Jason made the move so much better. He showed me both of our storage units and was incredibly patient with me trying to figure out what size I needed. He even stayed after closing to help me with the final storage unit. Thank you Jason !!!

Staff extremely helpful

Jason is excellent and straight to the point. Best person receive service 🙌 ❤️

Jason was great !! He covered all the information and was very pleasant. Very nice gentleman.

Awesome, quick service at a great price. Jason, the property manager is awesome and easy to work with!

Jason was very helpful. He explained everything to us. It's a very nice and clean storage business.

Jason was amazing. He showed me how to gain access to the property and helped me locate my unit. He also answered all my questions in regards to me leaving for military duty. Thanks to Jason my moving process was easy and effortless.

My Dad and I have a trailer parked at this location. Jason has helped us out through the whole process, and is super awesome and helpful.

Jason was awesome! Friendly and helpful! Overall great service!

Jason was extremely helpful and courteous. Made things very easy to understand and was very helpful showing me to my space and how to use luck. I also was very accommodating to any questions that I had pertaining to insurance and online payments. Very happy that I chose this location

Friendly staff, clean facilities, safe location! Cant recommend enough!!

My experience here has been overall positive thanks to the on-site manager Jason. Dealing with booking my unit initially online resulted in frustration. Jason fixed it for me and got me in a more appropriate unit for my needs. The gate access is nice and I never felt unsafe on the property at night.

Jason was very helpful and a pleasure. Property is nice and clean and Jason was very helpful to My husband and I.

Jason went out of his way to make sure sister store did have a storage more economical and made sure I understood all the terms of the contract

My wife & I were in a crunch of time to find a storage place so we found this location & as soon as we walked in the customer service was remarkable! Jason's customer service was great. He went above & beyond to help us & literally took a load off & eased some of our stress of moving. I highly recommend!

Jason was super helpful and friendly

Great service! Friendly!

When I went in there a guy named Jason explained it all to me very polite very easy to understand and he showed me every step like a manager I'm definitely going to tell the people how good this public storage is

Place is Clean and the staff is friendly and helpful, Jason was outstanding helping me with all my questions.

Jason was great in helping me find a short-term storage spot. My moving plans quickly changed after signing the application, where I no longer needed the storage unit--never visited the storage location physically. But, Jason worked to get my lock payment and first months rent reimbursed as I had not yet visited the location. Much appreciation for such great customer service. I know I would recommend this location at 18729 E Business Park Dr.,Queen Creek, AZ 85142 for any storage needs in the Queen Creek and surrounding areas.

Prices are still too high.... But have very friendly staff...

Jason at public storage was amazing in helping us. The units were always clean and looked amazing! I would recommend this place highly !

Jason was very helpful. Excellent customer service.

Jason helped me figure out what size I needed and how to get to it and showed me all the tools and made it very easy for me and my family to get storage for our stuff. He was very helpful and friendly I recommend using this location it was amazing!

Jason was awesome! Experience counts for me!

Management was fine but their pricing is not what it seems. They may get you in with decent prices like reviews say but then a year I am paying more that 100 than what I signed for. Then you will call and they will say it is supply and demand and you have no choice but to pay it. So way to take care of your on time paying customers. And I’m sure there is some small writing somewhere that I signed but whatever.

Cherish was very helpful and professional.

Jason was very helpful, Explained every question I had, and walked me thru to the unit location, showed all the security systems, etc.

This business location is great. Jason really explained everything well and answers questions thoroughly. I highly recommend this location.

Jason the property manager was extremely helpful and very professional. Jason made renting a storage unit a real ease. Thank you Jason for your hard work, it is well appreciated.

Great customer service from the property manager from start to finish!! Definitely worth renting a unit at this location! Thank you!