Public Storage Self-Storage Units at 1625 S Arizona Ave, Chandler, AZ

Thanks to Frank he helped me and by boyfriend get a storage quick and easy! 🌟

Frank was the man!!!!! 😎😎😎😎

Tashema was the bomb. Her patience should be commended!

Frank was a great help! He made the process simple and easy to understand.

Been coming for years! Shania and Gina are always the best! I’m always recommending family and friends to come to this storage company !! 10/10 for these women!!!

I've rented here for years. I took my items out of my unit and talked to their customer service to let them know I was coming back to sleep up. He assured me I could do that and could access the unit until the end of the month. A week later I drove 125 miles to clean up the unit but they had already closed my account. There is no one manning the office. Everything is done by phone. Customer service sucks. I'll never rent from them again.

after receiving a call back from the onsite PS manager I would give the rating a zero star if possible. I had reserved a covered spot for my brand new RV in what was advertised as a paved lot. However this section of the property is gravel, with a significant swale in front of it. I advised the PM I did not want to park my brand new RV on gravel or in a swale and his response was "take it easy" and hung up on me. The fact I called out the misleading advertising apparently struck a nerve. And no offer to refund my first months payment. this is why you don't see pictures of this area on their website.

Brody and Frank have been OUTSTANDING!!!! Brody truly showed compassion and care when I was faced with a dilemma!!! Customer service at this facility has/is no match!!! Thank you Brody and Frank!!! You have made my transition effortlessly!!!

I don’t ever leave reviews, but I had to in this case. I went to look at a 10 x 30 covered RV spot and when I got there it was more like 10 x 25 and it backed up to a brick wall. This place is misleading and I wasted my time.

Frank was so helpful and kind! Great experience!!

Brody was super helpful, such an easy move in process and answered all my questions. Thank you!

Frank was awesome and very helpful!

Tashema assisted me with gate access today. Thank you!! 🙏

Thanks to Brody for his outstanding support and service setting things up.

Unit was broken into and rummage. Changing locks. If we weren't stuck with all our stuff we would move out. Don't recommend.

Franklin is amazing! He gave me all the info that I needed to get a unit.

Place is great, just got a unit here and Brody (a manager i think) was incredibly helpful, he helped me pick the right size and answered all my questions about the payment plans. I highly recommend to anyone needing a storage space!

Great experience at this location. Frank went above and beyond. Made the entire process easy and fast. A+ Customer service

What a great experience. Brody was very helpful and responsive with getting me set up with a unit while I prepare to move. Would definitely recommend this location.

The lady that works and stays here was extremely kind and helpful. Calling the Main phone number, I got the main office and the Guy on the other end was Les than unhelpful and unpleasant. I’ll continue to stop by the location.

This location was great. The manager who helped us named Brody was very nice and helpful

This place was GREAT! Frank was super helpful and polite! Great customer interaction

Jessica and Nicole were extremely helpful when it was time to transition as we were moving. They made it really easy to confirm everything once we closed our account. We will definitely come back when we need storage services again.

Frank was very helpful

Every time I come Frank always helps me out really great service

Awesome service I met Frank and he helped me get squared away

Great service Frank helped me out and was great

Noone is ever there in the office keep leaving messages for property manager no calls returned no way to run a business

DO NOT USE THIS STORAGE COMPANY!!! They take ZERO accountability for their mistakes! On 9/8 I called to get storage rates and they sounded great so I signed up for on which i was told was climate controlled. I paid $51.xx which was $29 non refundable initial charge and $21 lock fee. When I was looking up the address a few days later to plan my day out I remembered having this storage about 15 years ago and I was thinking wow they must have upgraded because I didn't have a climate controlled one back. So I looked into this location deeper realized it was NOT climate controlled. A huge pain, but no big deal, I will just transfer locations. So I call them and was told it should be fairly easy...long story short they told me it was $1 move in but everytime I went to sign the FINAL contract to move in it was $123. The guy on the other line just could not seem to comprehend that $1 move in doesn't equal $123 dollar charge so I asked if I could just go to the location and handle this... he had me sign the contract FOURTEEN times (I am not exaggerating) to "fix it." So I go to the location on Gilbert and Warner and explained the situation to the lady there and while she was nice and trying to be helpful, she basically said there was nothing she could do. So I call the sales dept (since she said they were the only ones that could give me the promotion) - the woman on the other line stated that it would take a couple days for my refund to process from the other location, so it looks like I AM ALREADY a customer so I can not get the $1 move in deal UNTIL that processes. I was moving and as you know ANY ADDDITONAL charges that come your way when you're moving just typically aren't feasible so I told her I couldn't afford $123 and would need to go find another storage company. Yah I was annoyed but it is what it is... (you would think there was SOMETHING they could do since their employee gave me false info). Either way she ASSURED me I would get a full refund including the non refundable fee because the employee messed up and obviously I would be refunded the lock charge since I would NOT be renting a storage there. They refund the locks anyway once you show you have one. I went down the road and rented a public storage.... HERE IS WHERE IT GETS COMICAL. I noticed $1.52 refund on my credit card statement and then realized oh shoot they never refunded me my money for the fiasco I went through. So I call them up ..... first of all the fact I have to call to get a refund on something they should AUTOMATICALLY refund is frustrating...second of all they claim NO ONE TALKED TO ME ON THE 11th because "there are no notes" of course there aren't. I should know better and should have gotten the sales managers name but the funniest part of ALL OF THIS... the man stated they will send me a CHECK for TWENTY ONE dollars IN TWO MONTHS!!! LOL. I will flush $21 down the toilet right now at this point, it is NOT about the money...it is about the fact YOUR employee provided wrong information and you will swipe my card within seconds but when it comes to owing me MY money BACK, you will MAIL A CHECK.... IN TWO MONTHS?!?!?! I would steer clear of a company where you have to call and beg for a refund that you are OWED! When you sign the initial contract it states that you are not an actual customer UNTIL you sign the FINAL contract - so how am I being charged for a lock? Please take accountability for YOUR EMPLOYEES.

Alexandra was extremely helpful and polite over the phone while setting up my new unit for moving! Truly the easiest set up and process I have had with a storage unit facility.

Shania was awesome!! Amazing customer service.

Alexandra and Mackinzie were both AMAZING! They both were very friendly and gave the BEST customer service!!!! Thank you Ladies!!

Shania was very patient and answered all the questions I had. She walked me to all the different spaces I wanted to look at even though it was really hot out. Will recommend 🍊

Jessica and Alexandra were beyond amazing. They totally saved me today. I rented a space that was too small for my boat and thank God they were on the property. They were quick to accommodate me with a covered space that was big enough to park my boat. Thank you public storage for a job well done and a safe place to keep my boat. Noah

Alexandra and Jessica were amazing. They totally saved me today. I rented a space to park my boat and when I got there it was too small. When I went to the office they were quick to find me a Covered unit that was large enough to accommodate my boat. They both were kind enough to show me to my new space and follow through to make sure it was a perfect fit. Thank you Alexandra and Jessica. Renting from Public storage is a blessing. Noah

Frank and Shania helped me out and made the whole experience so easy! They helped take all the stress away and they were so sweet and kind! They answered all my questions and I was super impressed with this experience. Would recommend :)

Very friendly and quick and knowledgeable

Frank, had great customer service. He walked me to the unit in 100+ degree weather. He then finished up the paperwork process with a great and friendly attitude.

Had a great time visiting the location today. Thank you Alexandra for the exceptional service 👍🏾

Had an issue that was their fault and frank made it right for me. He’s awesome. Great place to store a vehicle.

Keep raising prices

Twice my storage was broken into. First time is was rummaged. Second time all I get is a move out email. Never notified of either time it was broken into. First time I was in state. Second time I moved and saving to move my storage. Priceless family heirloom gone. Multi generational pass downs gone. When investigate, “no camera point that way” and “file a claim with insurance” how can I file with prices when half the unit is priceless.

ALEXANDRA IS GREAT!! she is always pleasant and definitely a great help.

Alexandra and McKenzie are awesome!

Thank you Frank for getting us set up and into our unit.

Clean Environment & Alexandra was very helpful in my move in process

Thanks Alexandra for showing me around! Looking for sizes for an upcoming move and Alexandra really helped me narrow down which one I’ll need. She was so kind and patient!

Katie did such an amazing job at helping me and getting me a storage unit shout out to you katie for your kindness :)!!!!

Katy was extremely helpful and very courteous! Thank you!!!

Alexandra gave me the best experience in such a trying time. I came by to inquire about pricing and she was extremely helpful, kind, and knowledgeable when it came to what I needed. She took me out to view multiple size units to help me figure out what I might need. Would definitely recommend coming here for help from her.

Tashema thank you for your wonderful service here at Public Storage , beautiful property

Another sellout storage facility to the big guys. absolutely stay away from Public Storage at all cost.

Alexandra does an outstanding job! She always answers the phone, is polite and knowledgeable. I was a little apprehensive when Public Storage bought this place, but I can honestly say that I think it’s being run better.

I’m getting ready to make a big move to AZ and was searching for a place to store my belongings as im getting moved in. One of your employees, Alexandra, walked me through the process of getting settled into a unit and made it so easy for the transition process. She made me feel so comfortable and like AZ was already home. I even asked for recommendations of things to do and places to see and we chatted just like we were best friends! That’s what you want in a business!!!! Thank you Alexandra!!!

Alex was awesome! She made the whole process super easy and was really helpful in finding the right storage unit for me. She answered all my questions and made sure everything was good to go. Super friendly and great customer service—definitely recommend asking for Alex if you need storage!

I had an amazing experience! Alexandra went above and beyond to make sure my storage needs were met. She was incredibly friendly, professional, and knowledgeable. Alexandra helped me find the perfect unit for my items and made the entire process so smooth. The facility was clean, secure, and well-maintained, which gave me peace of mind. I highly recommend this location to anyone in need of storage – exceptional service all around!

I gave it two stars because the phone agents were helpful and courteous when I made arrangements but I will never use the Priest Drive and Baseline location again. I'm renting two drive up storage units while I look for an apartment. They sent me two email reminders that I need to be off the property by 9pm. I was about 5 minutes late so I sent an apology reply. The second email annoyed me because my exit time was before closing time and it was stamped. Then there's this older Caucasian woman that rides her golf cart pass my storage units every time I'm there. It reminds of growing up in the south where blacks would be followed in department stores while shopping. The last time I visited Public Storage I saw her heading towards me on that golf court. I immediately slammed the gate down, locked up the unit and left. During my third visit I was encountered by the same woman and questioned about items inside my storage. I go there only when necessary and usually at 6:00 am. My things need to be reorganized but it's really uncomfortable being watched for suspicious activity.

I showed up 3 days in a row & wasn't in a good mood but Joanne made everything better even things going on in my personal life Thank you Joanne God bless you 🙏🏿

Alexandra was super helpful and wonderful to work with. She made the rental process easy.

Great customer service from Alexandra. Made my visit today very smith and easy.

Alexandra is an excellent person and very good work

The staff is great and makes moving in easy and stress free

What an experience with this staff. Alexa is the best, she called herself a “storage savant” and boy oh boy did she live up to the hype. Even offered to help me unload my truck!!! Renting storage here has made me feel like I’ve gained another family

Great service. McKenzie fixed my code right away. Definitely recommend this location

Katie was a huge help today! The process was easy and she got me out the door fast. Thank you 😊

Great place to store your stuff at. got great customer service. McKenzie helped me out and answered all my questions and concerns.

I had a wonderful experience Alexandra had wonderful customer service and did a very good job explaining details and also kept a wonderful smile

I stored some belongings here. I found the staff to be friendly and helpful. The storage area was clean and my indoor space was cool in the worst part of the summer. I would use their facility again in a heartbeat.