To be a downtown location your maintenance should be top notch. Why hasn’t the main bay door not worked for weeks? Maybe months at this point. Why would you have neither the main or alley bay door connected to the app to open? Why isn’t there always someone on site during your business hours? Restricting carts from being used.. how inconvenient for anyone whose unit isn’t on the first floor. You all need someone that can get things done on this site. You could’ve figured out how to fix the main bay door yourself by now…paying for so many perks and yet can’t use them..
Set up was easy. I was always able to get my stuff. Cancelling my bill was painless.
Online prices are better than in store prices. Custom service is great. Clean temperature control storage.
Great location in the center of town accessible from all highways. Facilities are well maintained and kept clean. Still appear to be fairly new. Staff is polite and very knowledgeable. Garage doors let you pull right in and load your gear on the elevator. Only use the restroom before you get here it’s out of order
Amazing service today!! Prompt, Courteous, and Very Pleasant. I'll tell others about your facility for sure.
Great place , good customer service , Mr Milton and kavonta rock . Mr Milton walked me to my unit when I got there because I didn’t know where to go .
The service is great , Mr Milton and Katrina are very helpful .
Madison was incredible. Had my stuff here for two years and as someone out of town I would need help from time to time. Madison always went out of her way for me making things super easy and smooth!!! Super grateful for her.
Mr. James gave me excellent customer service. He gave me a tour of the facility and was extremely knowledgeable. Very enjoyable experience.
The storage is close to my apartment!! It always clean on the inside!! And the Manager A1
Mr.Ralph was a great help!!
Ralph was a great customer service agent!
I had a good experience with Madison. She was very helpful and showed me different options as far as units. Once the transaction was done, she gave me all info needed. She answers all questions directly while having a warm attitude.
I recently wanted to look at a unit. So I called to see if anything was available. And if I could come see it. It was around 1 o'clock in the evening on a Monday and I was told no one was there. And if I wanted to see the unit, I had to use my credit card. As a placeholder, I strongly suggested to the lady that I did not like that idea. Because if the unit was dirty or had bugs, or was not the right size. I wouldn't want it, she said, don't worry. You would get a refund immediately. So I go down there the rollup door wouldn't open. I was sweating before I got to the unit. It was so hot inside and I noticed the front window was busted out. I never went into my unit. I decided immediately. This was not a place for me. I called to get a refund. I was told i would receive an email that same day. I never got the email and called back. I was told within 48 hours. I would hear something and then also that the Admin fee would not be refunded, so they basically wanted me to pay $30 to come, look at a unit, and if I didn't like it, then I still had to pay to $30, which is crazy. The place was not functionable or how they told me it would be, so I escalated to see if I can get the money, still don't know if I'm gonna get it, called back. After the forty eight hours and then what's told it would take 5-7 days before I got the money.It's been eight days.I call back the lady now.Tells me it can take up to 3 weeks before I get the money. Also have not got an email. But did get a refund for the $23 and called about that to ask why i didn't get it all. I qas told that was for the lock since I had my own lock. Crazy how that money came back fast but the other has not. Be very cautious if you are thinking about using this place. And do not put your credit card as a placeholder just to get access to look at the building.
I have a unit here at the location on 2nd Avenue North and I will say that it is spacious and affordable. I haven’t really come in contact with staff often but they are very kind. I would recommend if you are looking for a space this is where you want to be.
The young lady was very helpful and Professional in my time of need. I really don't need insurance
Always something with this place. Garage door is broken so forget about pulling your truck in and someone stole all the carts so also forget about moving anything you can’t carry by hand.
Madisyn was very helpful in getting me a delay in my rent increase, thanks so much!!!!
Madisyn helped me through the transfer process since I needed a bigger unit!!! She gave out standing customer service
Awesome prices and the staff has been excellent throughout my entire experience with them!!
Madisyn was great and very easy to work with! Actually, the whole staff was welcoming and I immediately felt like home. The unit is very nice and climate is perfect even in the middle of the summer. Happy to be a new customer!
Easy access to the building to my storage unit. Great customer service answers and solve my problems very well. I had an issue with my billing, The manager fixed the problem and discounted my bill.
Madisyn & Casey were very nice and helpful in renting me a unit at another location!
Mr. James gave me great customer service. He was here to help me with my storage needs
The facility is always clean and well taken care of. Madisyn is always accommodating when she is in office!
I recently moved my dorm items into this unit while I return home out of state for summer break. I arrived during normal business hours, however the office was closed when it should have been opened and so no one was available to help me with the issue I encountered which is a roach infestation. There were dead roaches everywhere inside and outside of my unit as well as several live roaches running around. A few roaches ran under the doors of adjacent units as well as mine and I had to attempt to kill them which honestly is pointless. The storage unit was also very hot and not climate controlled as advertised. Furthermore, the bay door (which requires a code) does not close all the way allowing for anyone to enter into the parking deck which leads directly into the automatic doors to the warehouse without requiring an access code. I had no choice but to store my items there since I hade a flight to catch back home that same day and wouldn’t have had time to find another unit. I have left multiple messages with the property manager and still waiting on a call back. I’ve also filed a formal complaint with corporate who keeps redirecting me back to the property manager. Do yourself favor and find another unit. I’m dreading returning to find my things infested with roaches.
I rent in Texas and came in to cancel my insurance. Madisyn was very helpful in getting me logged into the app and get situated!
Mr. James was an excellent customer service representative, he helped with my u it and was very helpful
The facility is very clean and secure. Great prices, and easy to reach live representative
Mr. James was very helpful and assister me with all my questions and helped me decide on proper unit. His customer service was top tier.
Madisyn was great! Helped me with finding the perfect unit! She was so friendly and honestly she sold the whole experience!
Had to make a last minute move for the loss of a family member, Madison was so helpful! She is amazing with her customer service and her communication, having to be in another state. I don't worry about anything knowing she is taking care of it! Thank you so much!
Very clean facility and helpful staff! Perfect location and Madison was a great help with booking my rental during a holiday season!
Thanks Queen for all your help with App and Rental. If you need help Call Queen
Public storage has been an excellent choice for my storage needs, and much of that positive experience is thanks to Madison the property manager. She is consistently reliable, knowledgeable and approachable. Always willing to go above and beyond to ensure everything runs smoothly. Her professionalism and attention to detail truly stand out, it’s clear that she takes great pride in her work.
Madison checks in respectfully and appropriately, creating a welcome and comfortable environment for customer. Her strong work ethic, combined with her genuine people skills make every interaction pleasant and reassuring. Because of her dedication and exceptional service, I genuinely enjoy having a storage unit at this location or any location she manages with care and integrity.
Great place to store your belongings when necessary. My only complaint is the (estimated) $10 increase each month in my rent. I'm paying $100.00 a month now and I've been renting consistently the same 8×10 unit for well over a year now I dont know how long we can keep that payment up before we have to make a decision on what we are gonna do with our stuff bc we cant keep up with that amount going to a storage unit each month. Given they are reducing my rent by $17 for the next 3 months which has helped us continue to rent at least till March so im appreciative for that. Great customer service on the phone, nice employees at the facility, indoor units with heat and ac, elevator has its days when its not wanting to work which poses issues to us being as our unit is on the 3rd floor so yeah its very helpful when its working and a pain when its not.
Madisyn was very helpful and effective to renting me my unit. She walked with me through the whole process!!!
Message James gave me great customer service help me with my needs here at public storage thanks Mr James for all you do
Ingy is the best ! I store in Midfeild however he informed me he works and multiple public storages and he is one of the best thank you Ingy for waiting on me again
Breayana provided me amazing customer service! Definitely recommend her
Mr. James is excellent! I needed assistance with a unit and help me find the perfect unit for my needs. I highly recommend and the storage facility is very clean and quiet. If you need a storage space, go here and ask for Mr. James.
The process was easy and Madisyn was great!
Mr James was great at helping me with the things that I needed when I needed it. Great customer services!
The young lady that works there is very respectful and helpful! If there's anything she can do to help with your move in she will.
There was a new person on site and while I had to wait for over an hour, she was very patient and helpful.
Madisyn was very helpful renting me a unit and I got first floor!!!!
Madisyn was so helpful with my unit. She helped me find the elevator.
⭐️⭐️⭐️⭐️⭐️
Madisyn provided excellent customer service today! She was friendly, attentive, and went above and beyond to make sure all of my needs were met. Her professionalism and positive attitude made the experience quick, easy, and enjoyable. I truly appreciate her help and would highly recommend her to anyone looking for outstanding service.
Madisyn is always helpful to me when cleaning units!
Great place. Friendly staff
Madison stayed after her shift to show me space and rent a unit.
Madisyn was the best! She took us on a tour of the property and showed us a few units. Madisyn was EXTREMELY patient with the crew I brought with me. Thank you!!!
When they first took over the facility, things seemed to be good. Their office person was helpful and friendly.
Now something is frequently broken and takes a long time to get fixed, if at all (Elevator, bay door, AC, etc). This can no longer be called a climate controlled facility. It is humid and hot on the upper levels. At times even damaging items in your unit that might be susceptible.
The bay Door has been broken for about a month and so there is no security. It remains open and anyone can come in and out of the area. There are frequently homeless people inside.
No longer secure or climate control it is very dirty all the time.
The experience I had was great . Ingy gave excellent customer service . He was very helpful and had knowledge of letting me know how it works to rent the storage space. I appreciate him be so very helpful and polite ..
Great location downtown. Madisyn does her best to assist in anyway she can.
Madisyn was helpful and extremely nice. Great location close to UAB
Madyson is one of the friendliest and most helpful people I’ve had the privilege of working with. It gives me such ease of mind when I am not near the unit to know that she is handling everything and is just a call away. She definitely runs the storage unit like a fine tooth comb.
Madison at Public Storage in downtown Birmingham is awesome. Great location, clean and safe.
Madison with Public Storage at Downtown Birmingham is awesome. I highly recommend her and this location.
Mady was friendly, knowledgeable, and efficient. She showed me the unit before I rented to make sure it was the right size and gave me an option to choose a more recent storage opening that wasn’t available online at the time. They made renting a unit quick and simple
Madiyson was a huge help and helped me with everything and also showed me where to go!!! From the phone to in and out the door she was awesome keep doing what you do!!!!!❤️❤️❤️
I am a new customer here. i like the buildings drive thru garage loading zone, carts are helpful!
Great customer service, Madisyn answered all of my questions and was very patient with me in the process.
And the facility is very convenient and easy to access.
My wife and I went in to look at some units. Madisyn listened to our needs and was most helpful
Mady was very helpful mentioning sizes and pricing to follow! Thank you Mady!!
Stopped by to look at a couple of different size units. (wasn’t sure what size I needed). Madisyn was most helpful and pleasant.
Madisyn was fantastic and extremely helpful in our phone conversations. She is a great worker! Always ready with tips for you!
Awesome service....
Madison was awesome
Exceptional experience. Madisyn was fantastic to work with and made the process very easy. Would recommend this for anyone needing storage in the Birmingham area. Thanks for everything!
I was about to find another storage but Madisyn helped me out && found the right thing for me ☺️
Well The Manager Madison W. Was Incredibly Kind and Helpful She Rocks With her Green Nails My Unit Was too Small Because I Have a 3-wheeler Trick and Motorcycle So She Gave Me a Wider One On The Bottom Floor I Appreciated That I Sale Awesome Gear for Riding Bikes
Very good customer service 5 🌟 🌟🌟🌟🌟definitely!!! Mr. Ralph was the BEST 👌🏾. STORAGE IS EXTREMELY CLEAN!!! LOVE IT!!!
I was needing to figure out what size I needed & I was showed 3 options & figured out whats best for me !! I got all my questions answered Thanks to your employee !
Madisyn was so much help! I love dealing with her when it comes to anything about my storage
Clean secured facility with a pleasant and helpful staff.
Amazing service! Very helpful and made my move much easier.
She explained everything and made us feel confident that our stuff is safe
Madison was so amazing!!!!!!! She help me to get the right size unit that fits my budget!! Wonderful person!!!
Excellent customer service. The staff was very responsive in person as well as over the phone. I love having the ability to download their App. Access and location is excellent. I'm a very satisfied customer.
Ralph is great to work with! His a true gem💎
I was in need of a storage unit but had no clue as to what size I needed. Madisyn was most helpful and knowledgeable and we got what I needed. Thanks Madisyn and I highly recommend this location.
Nice and clean easy access
Madisyn was absolutely great in assisting me with my unit. She was super pleasant and helpful. I would highly recommend this location.
Madisyn was very helpful and nice.She explained everything I needed to know and she was fast efficient and knowledgeable
I recommend this public storage to anyone.. it's gated and in a safe place, on top that Van has great customer service, he's very helpful!! 5 out of 5 keep this public storage alive!
Madisyn was very helpful and knowledgeable about my needs. Very patient and kind.
Madisyn,
She was so extremely helpful, patient and kind. She is good at what she does. Please give her a raise.
Madisyn is amazing. Thanks so much for all the help.
My family and I had to move very quickly due to a family tragedy and I was lost as far as what I should do to keep important family heirlooms And not break the bank trying to move. Madison was beyond helpful getting me into the right storage unit for me and the the truck I needed for the quick move at a good price. Because of her great customer service and going above and beyond to help You now have a customer for life. Thank you so much Madison!
I came in to look at 3 different unit sizes to determine which one I would need. Madisyn was very helpful !
Great customer service Thanks Madisyn ‼️
Madisyn was very helpful!
Great storage facility. Always clean and safe environment.
Madisyn was great and helped us in a timely manner!
Thank you Madisyn for saving me money!! Whoot whoot :)
Madisyn, was very helpful and informative. She is awesome!!
Van and Madisyn were very helpful and knowledgeable when answering all my questions!
Mr. James gave excellent service today with assisting with the storage space provided.
Whitney really does listen to what I'm saying and makes things easy and understandable
Wonderful customer service by Van. Helped me with every question i had.
Very friendly and Van was great to deal with! Highly Recommend
Listen!! Van and Janice was awesome today. They took care of me like they would have wanted to be taken care of if it were them. They worked diligently to get me what I needed and they made sure I left satisfied. I would recommend this place if you are in need of any type of storage/moving solutions.
I went by to check it out. Van was an excellent help to me. He knew all the answers to my questions. If I do decide to use them it will be because of Van. I trusted him.
Secure access, large loading bay for pickup and drop off of your stuff. Nice staff.
I have always been a little skeptical and nervous about renting a storage until. Van put my concerns at ease. He was very helpful and answered all of my questions. It was a great experience.
It works for me and the hours of operation are very convenient.
Fast friendly service also affordable and convenient the staff is well knowledgeable of the property units and rental process Madisyn is the best she was very polite she was patient and answered all my questions and made me feel certain I was at the right place I definitely give them a 10/10 and would recommend them to anyone
Van was so helpful and nice. I can't thank him enough for his help
Van and Eli are the best!
Madisyn was very good she went over all of the agreements with with kno problem
Pamela took real good care of me
I came in to rent a unit this morning and was greeted by Van. He was super friendly, very helpful, took me for a tour of the property and answered all of my questions with great detail. It's evident that this man is proud of his job and it created a super experience that I rarely get anymore.The facility is super clean and well cared for. 👌
Mr. Van was very knowledgeable about the units that were available, and which unit will accommodate my items.
Thank you Mr. Van
I arrived at the location. I was not sure where my unit was. However, Van met me with a smile and walked me through the facility and explained how to get in and out and took me to my unit. He was very knowledgeable and very kind, and he made sure that I had the information needed to contact the location in the event that I ever have to.
This company sucks so much. They barely maintain their properties and yet my rent has more than double with their price hikes. It’s a horrible place to have your belongings stuck. Don’t use them. There are tons of places that are cheaper and don’t take advantage of their customers every chance they get. You even have to purchase a lock from them. What a horrible insecure place. And lord help you if you need to talk to someone on-site, every time I show up during business hours no one is here.
We needed ASAP storage for a move. Madisyn at the office of the public storage on 2nd Ave N was so accommodating and helpful when we had trouble fitting our canoe in a unit and needed to troubleshoot. She walked all over with us, allowing us to peek inside different vacant unit sizes to see what might suit our needs. She was polite and professional. Thank you, Madisyn!!
Madisyn was phenomenal! Made the experience so quick and easy. Highly recommend