Chastity has amazing customer service. Super helpful.
Chassidy was a great help getting my storage unit. Very nice and cooperative sounds good.
Chastity was great ! Wonderful person to answer all my questions and very knowledgeable! Thank you so much !
Chasity was very nice and helpful
Chastity was really nice. She keeps the place cleaned and has helped me a lot. Get more people like her:)
Great location with easy access. Site is always clean and clear. The store manager, Chastity, has been wonderful resolving any questions and issues.
Sra. Chastity iz very friendly people, & keepz the property very clean & upkept
Thank you Mrs Chastity for all your help.. Great service.. 👍
Chasity has been great in working with me while, I'm going through a difficult time. This is my second time using Public Storage and the customer service is great like it was before.
Nice facility! Chasity and her team really go above and beyond to make everything easy when we come on site.
Josie at the Pinellas Park location is a true professional. She's knowledgeable and cares a lot about the condition of the facility at it's customer. A pleasure to work with!!!!
Excellent service! Chastity was great help 🙂
Chastity was great processed our move out quickly and was easy to talk to. Also made a great joke for us to remember her :) #1 public storage attendant!!!
josie was very patience with me thank you for your help
Ladies in the front helps me very very much thank you
Chasity made it super easy and was so professional. Go see her!
Michael was a huge help and gave great support with our storage units. Everything was clean and is always working properly!
Very clean facility. Michael was extremely helpful and friendly.
I stopped in to Public Storage today with a family member to gather some clarity on the unit she rents - Chastity was the lady working and she was very through with all of the answers that she gave to the questions we were asking.
I just wanted to make sure that she knew she was appreciated!
Chastity is a good worker and keeps the property clean how do I
Chastity was very nice and very and understanding. She was very emphathic and made a hard situation a little bit easier for me during a hard time in my life.
Thank you for that!!
Great customer service went above and beyond to satisfy me the customer also jumped through hoops to make sure I had everything I needed highly recommended go see Ms.Chastity !!!
Move out went smooth and will rent again.
Great job, Kudos to Chastity and staff!.. Spacious storage and so convenient and clean! Helpful having dollies in storage areas too.😊
She was awesome. Everybody has to come and the name is Chastity She's really awesome. She attended really nice. She's going to give you the best offers that she cans ASAP
Chasity at the store on park blvd was exceptional. Awesome!!!! She went above and beyond her job description and I was having a really bad day and was in a great mood when I left. We all need a chasity in our life. Thank you Chasity you're a great person. Keep up your positive attitude and know you are appreciated.
My home was affected by Hurricane Debby, Hurricane Helene, and Hurricane Milton thus causing a Client and I to utilize several storage units. Public Storage was in my opinion by far the Best Storage Facility to work with. Chastity at the 4221 Park Blvd. Pinellas Park, Florida 33781 location was Amazing to work with. I was drawn to Public Storage at first because of Pricing and the ease to reserve then rent the exact size storage space that we needed. Chastity at this location was Extremely Professional, Knowledgeable, and a Real Pleasure to work with. Thank you Chastity for the Work You Do, Diann K Campbell AKA Sister Sparkles.
Chastity helped me with every question I had. Customer service means everything. She even answered a question I asked twice. Super helpful.
Best deals best customer service if you go to the park boulevard location ask for Chastity Rizzo because she is amazing nothing but helpful honest caring empathetic and I would tell everyone this is where you go if you need storage
My friend gave me the idea to go to public storage and I have to say I'm so glad I listened. When I called ahead of time Chastity Rizzo was the one that helped me figure out what I needed and what the cost was going to be she knew I was on a very tight budget she's been nothing but helpful since day one if you guys go anywhere else you're crazy if you come to the public storage you better ask for Chastity Rizzo
I just have to share with everyone how great miss Chasity treated me she's been so helpful and I do hope that they recognize what an asset she is to the company
Great easily accessible and convenient location, clean facility. Many options for storage unit sizes at great prices.
Chastity helped me pick out the perfect size unit for my needs, was very friendly and provided incredible customer service! When there’s multiple storage facility options in the area, great staff really is what makes a difference when choosing where to store.
Chastity was a great help with me dealing with trying to get set up and inside the gate. I started to take my business elsewhere were but she made my experience go very well. Thanks
I stopped in this location today enquiring on a unit ill be getting with my upcoming move. An Chasity was amazing she helped me with not only process of getting a unit but with pretty much all my moving needs was my one stop shop. She has single handedly eased my mind on this whole moving day fiasco. Kudos to Chasity life saver.........
Chastity is so nice I felt wecome from the first min we meet
Needed a unit asap!! And Chasity helped me out very reliable.
Chastity is a great customer agent explaining public storage policies and procedures...I greatly appreciate her customer service qualifications....
Super convenient and friendly staff. Easy to set up with her help.
Chastity was awesome so kind and sweet very patient I recommend this location!!
Chastity has been a great help and very knowledgeable. Always look forward to seeing her.
Just wanted to take a moment and say that Chastity, the person on site at this location is always helpful and friendly when I go in and need assistance. Excellent customer service. Thank you Chastity!
Great place the front office lady Chasity was a great person best attitude I've seen in awhile property kept cleaned well maintained thank you
Chasity is a wonderful worker she assisted me with my unit and every issue I’ve ever had. Highly recommend this location she’s very helpful, kind and knows what she’s doing! Thank you!
We have rented a unit, chasity is very helpful and always attentive. Excellent customer service by chasity. Definitely recommend to our friends and family.
I processed a storage unit, the night before, Chastity, realize that I was disabled and got me a storage unit near the door so I didn't have to struggle in placing my things into my unit. Chastity, what's helpful, educational, and genuinely concerned about me and my unit she made sure that I will be able to enter with my passcode. Great job thank you.
Charity Fairchild was very nice very informative I will be back
I have been renting a unit from public storage for well over 3 months. I must say that chastity has been very knowledgeable, helpful with any questions I've had, and has always been very pleasant to be around. You can tell that she takes pride in her job and cares about not only the company as well as renters like myself. With a warm welcome, and just all around good energy. I enjoy seeing her when I go to storage.
Chasity was wonderful and got me right in
Public Storage has been a pleasure to work with. The customer service and ease of communication is great. We especially are pleased with our communication with Josie. She explains everything clearly and is always there to help! Thank you so much!
Josie has always been extremely helpful and responsive with our storage needs.
Josie at Public Storage was amazing to work with. She was very friendly, professional, and made the whole process quick and easy for me. She explained everything clearly and made sure I was comfortable with my storage choice. It’s not often you come across customer service like that anymore, and I really appreciated her taking the time to help. Thank you, Josie, for being so helpful and making it a great experience!
Chastity has been amazing. She is smart, helpful and provides guidance on how to manage storage spaces - whether the person's goal is to reduce/streamline or simply organize. Priceless. Thank you Chastity.
The location is very clean 👍
Worked with Michael at the Pinellas Park facility and I found him to be kind, polite, and professional as he walked me through everything required to access the property. It was a total pleasure dealing with Michael. He is a credit to your company.
I spoke with Chastity today regarding a storage unit. She was so kind, helpful and explanatory. This is the first time I've inquired about a storage facility and she was very helpful and patient with me. Thank you so much. I appreciate your help!🌞
Chastity was amazing. She helped me a lot.and the place was so clean
I had such a great experience today at Public Storage thanks to Chastity. From the moment I walked in, she was kind, patient, and incredibly helpful. Sh etook the time to explain everything clearly & made what could have been a stressful process feel easy & smooth. You can tell she genuinely cares about helping people. This kind of customer service these days has become rare, and she absolutely deserves recognition.
Thank you, Chastity, for going above & beyond!
I am Jeff with Last Minute Pick-Up, we are a pickup and delivery service as well as small moves. We did a small move from this location last week and unfortunately left one of our moving dollies at the facility and Chastity was kind enough to hold it for us for a few days until I had the opportunity to get back to pick it up. She was very helpful and kind!!! Thank you Chastity!
I was in the store yesterday and Chastity was such a pleasure to work with.
This was the first storage unit I ever rented!! I will never rent from these people! I was only there 1 week half! I got charge 58 dollars!! I got stuck there because of my lock being broke and was told my the girl Josie to stay till she figured out what to do....well she never called...so I couldn't leave!!! Tried to move me to another unit, I couldn't I'm allergic to the insulation in that storage unit then I'm still alive to move to a different storage unit on the other end of the hallway all by myself go to the hospital because I had overdone it because there's a mess on my lung with all that being said my mother came and got me and now I'm in a Tennessee I ended up having for everything I own a way because they had cockroaches and I didn't want to bring that back to my mother's in Tennessee on top of that when we going to have they give me back 5 bucks that's pretty messed up so no I wouldn't recommend this place to anybody!!!!!!!!!!!!!!
Stopped in checking rates on a few things here and chastity was very knowledgeable and helpful with my upcoming moved all my services scheduled and really looking forward to it! Chastity made the whole process super simple and the place was super clean
Chastity was a pleasure to deal with. I'll be back for at least one more unit very soon.
I will never rent another storage until from these people!! I only got along with the beautiful Chasity!! She helped me so much, in a week half I went from one storage unit because lock broke, to being told don't leave until I call you so I can move you to another unit....NEVER BEING CALLED (Josi) thanks which sucked all nite sucked and then told to move to another unit which had insulation hanging from the ceiling and I'm allergic to it, so I couldn't do, then told I had one day to move all my stuff to the other end of the hall BY MYSELF!! I ended up in hospital to being told day after getting out of hospital to move all my stuff out!!! So in 1 week half I moved in and moved to other end to moving out!!! NEVER AGAIN I OVER DID IT!! I HAVE DONE TO MUCH PAID FOR STORAGE JUST TO MOVE OUT!!! I RATE THIS PLACE AS 😞 AWFUL WORSE EXPERIENCE EVER!!!!
Chastity was extremely helpful and very nice!
Easy to work with, and very understanding about necessities. Thank you Chastity!!
Chastity was amazing and professional!
I spoke with Chasity today after having trouble with my reservation, and she went above and beyond to help me get everything completed. She answered all of my questions and made the entire process quick and easy. I would highly recommend working with her in the future!
Chastity was very helpful and was able to answer all my questions.
Chastity was very helpful
Young lady named Kia was such a delight. Not only did she help me find a space, but she took a few moments to engage with another customers toddler. Such a beautiful interaction and Great customer service .
I’ve been coming here for a few years, anytime i have any questions or concerns ms Chastity has been amazing with helping me out, i highly recommend her if you have any questions or concerns
Chastity was amazing. Very informative and helpful.
I went in to see about getting a storage unit and Chastity was very patient with me and all of my questions. she was really helpful, sweet and knowledgeable.
Thank you!
Chastity was very helpful
This property is always very clean and neat. Easy to access and plenty of space to unload and load your possessions. Staff provides outstanding customer service to everyone that walks into the store. They always goes the extra mile to help you with whatever you need!!
Chastity was very professional. Thanks for all the help.
Chastity reaĺly nice & very helpful
Ive had a storage unit here for about 9 months and I love how helpful and nice the staff is! Accessing my storage unit is easy and the people make me feel safe about leaving my things
I moved to Florida a month ago. I needed to find a space for my equipment. The best part of this experience was meeting Chasity. When you’re new to an area, especially having to store valuable items you want to know it’s in good care. I can tell you the best thing is meeting her and having her attentive and helpful at any time.
Super simple, I was able to do everything online. Definitely appreciate the services provided. Thanks!
Chastity was such a big help in deciding on the right size storage unit we would need. It is such a pleasure working with someone so pleasant and knowledgeable. We are definitely going to use this storage when we we make our upcoming move
Josie was so helpful thank you Josie you were so sweet
Price is completely gone up by more than 40 percent.
No one is ever at the office The door on the backbelling has been broken for 4 months approximately no one ever fixes it.
Calling the customer service line for public storage for corporate their no help and completely unprofessional.
Spending way too much money for t
his poor service.
Valerie was extremely knowledgeable, sweet and answered all my questions! She can brighten someone’s day without even knowing it!
Val was such a great help and super friendly.
The employee on site the day I secured my unit was very patient and understanding. I actually went to another location down the road that didn’t have what I was looking for. When I arrived at this location I was surprised to see him there too. He was actually running two locations at the time and was helping an elder lady who needed a lot of needs. Great team player!! I will say I wish the facility offered more Dollie’s or flat carts for moving. It was VERY exhausting moving things to the very back without one. But overall services was great.
Valerie was exceptionally knowledgeable and friendly in explaing all of the details of this rental experience for me. She made it absolutely painless.
⭐️⭐️⭐️⭐️⭐️
I had a great rental experience at Public Storage thanks to Kalab! He was friendly, professional, and made the entire process quick and easy. He took the time to explain everything clearly and helped me find the right unit for my needs. Excellent customer service from start to finish. Highly recommend this location—ask for Kalab!
Valerie was such an amazing help today
She knows how to bright somebody’s day.
Was quite happy but I’ve been in their facility less than 4 months and already my rent just increased a whopping 40% and not from an introductory rate, just a fat increase. As a matter of fact, I avoided introductory rate deals when I was shopping storage facilities to avoid this very scenario!
Here’s where they get you: section 2.2 of the agreement states “We may change your Monthly Rent, fees and charges, and any other terms of the Rental Agreement with 30 days’ notice to you”. Wow, 40%, I guess you really got me. I’ll have my things out of there asap, thank you.
Feels A LOT like a bait and switch.
You where very helpful today thanks again Tia
Had a great experience with Valerie. We got the same name, which was a plus. But she was helpful and knowledgeable. 5 ⭐⭐⭐⭐⭐
Thanks Tia for your help today
Great storage units, very clean
Valerie was so nice. Good customer service. Very helpful answers to all my questions i had yesterday
I’m having the worst time with this location. Due to car issues I had to leave my car here for about 9 days. They charged me $272.76 on top of the $300.19 they charged me for a rental space. They advised if I called them on the exact day I moved my car a partial refund would be approved. I left a voicemail before 7am on the day I moved my car on the 9th day. No response. Called again two days later, no response, left a voicemail. I reached to their support line and they opened up an investigation, later that day I was charged an additional $64.77. This location has security cameras outside. No one called me back and no one removed the spot from my account. Not to mention, they’ve double charged me before that I’ve had to file a claim for from them. Not to mention their hours. 6am, no one was there around 8:15 when the car had to be left, no one was there 6:30 when I went to pick up my car. I picked this place due to location but I’ve since moved and it’s much cheaper to move my things to a place closer to me now that I have rented from before and have never had an experience like this before.
Went in to get some information on the storage. As I am shopping around. Valerie was a big help, knowledgeable and polite. Thank you!
Rolanda was very polite and took care of me👍
Review for Public Storage:
I’m dissatisfied with this Public Storage. I’ve only been renting for four months, and they’ve already raised my rates by 25%—much sooner and steeper than my previous storage experience, where rates increased after a full year and by a smaller percentage.
Additionally, I’m paying more for less space. While my unit is listed as 10x10, the vertical space is significantly lower than what I’ve had before, meaning I’m getting much less value for my money.
On top of that, the facility is inconvenient to use. There is only one cart available per building, despite the fact that each building covers a large area on one floor. Most renters have to walk long distances, making moving items unnecessarily difficult.
With these issues combined—excessive rate hikes, reduced space, and poor accessibility—I’m now looking for better options. I wouldn’t recommend this Public Storage based on my experience.
I don’t normally leave reviews but Josie was a blast to deal with . It’s nice to have customer service who is actually happy and have a good attitude .
Went into office to try and downsize our unit to get a better rate. Was given another unit similar to what I had and rate was substantially lowered. Very pleased
Crissy has such a big help she made sure we had everything we needed and explained everything to us this young lady was super great I give her a 5
I love working with Valerie so friendly and professional. The Pinellas Park store is clean and convenient.
Best customer service , Valerie was amazing!
Do not rent here their app does not work you cannot pay over the app or online you have to go in and you have to have either a card or a check and they refused to reverse any fees due to their app not working. Trying to rent here has been atrocious. The first 3 months they triple charged me and it took 3 months to get my money back as they continued to charge me and I still have not gotten all of my money back. On top of that when I signed up and started renting here they told me they would not up the rent within the first year and my rent has gone up three times this year. From my experience this place is a complete scam they will take your money and will not fix any errors on their end.
Jessica is Amazing easyto work with nice and very professional
Go somewhere else. We moved our unit to this facility based on the price we were given and we were promised that rate for a good amount of time. The rate was raised significantly after just a couple of months and we just received another notice of a $68/month increase. Waste of time trying to talk to them about it too. Was told there was nothing they could do and it's just automatic in the system. The rate deduction request was denied by the system too... It's too bad because it's a nice facility and in a good location for us but can't deal with bait and switch and straight up dishonesty to get you in and then double the price....
This place is a scam! They just raised my rates over 30% after six months. I couldn’t find that mentioned anywhere when I signed up, after calling the location, the employee said it’s in the rental agreement “fine print”. Don’t use this place!!!
Valerie was excellent and professional
I had wonderful service no problem at all definitely a place to go just make sure you go 9:30 in the morning
Very poorly managed. I called for 2 full days leaving messages and having to go through customer service to open a claim because no one answers the phone or works on site. It's a ghost town most of the week. Very frustrating when you do talk to the manager on sire because she's got terrible communication skills. Overall the worst storage facility I've been too. Rat dropping inside broken glass all over the parking lot definitely stay away if you can.
The most poorly managed storage facility I’ve ever experienced there is literally never anyone in the office so if you want to feel like your valuables are protected, don’t come here if there’s a fire, no one would know for hours I’m contacting public storage corporate to tell them the same thing. It is unsafe and extremely unprofessional how they run this facility.
Jessica is the best! Thank u so much
Do NOT use this storage location. The property manager, Jessica, is extremely unprofessional and never does her job correctly, if at all… you’ll never be able to contact anyone because no matter if they are in the office or not, the doors are locked and the phones get forwarded. It’s supposed to be climate controlled (AC) but it’s NOT. You can’t even walk in the unit without dying of heat with no air flow.. my stuff was melted and ruined after no AC for weeks in the unit. I complained and pleaded and Jessica does not care to solve problems or take situations into consideration… instead, I’m getting charged $150 extra than I ever planned on. I was trying to get my stuff out but due to the heat I couldn’t, now I had to leave my stuff in there for another month (unplanned) and couldn’t afford, and now that the AC is finally somewhat fixed (or so they say), they are putting a new lock on my unit and charging $50 extra. Literally the worst customer service ever and units. Try a different location FOR SURE.
Very friendly and considerate people !!
Christina was very helpful and informative best price, best location, best SERVICE!
Very nice made me feel comfortable about facility great experience
This place is totally awesome. Just love Jessica. She was professional and amazing.
Where do I start coming back for the second time around and I met Valerie who is such a nice and sweet individual she was so helpful into helping me find a storage unit so much so that I made a purchase today I was just coming in to inquire but she definitely changed my mind and I made the purchase with breaking down the promotions and deals also showing me unit by unit she was so patient with giving all the knowledge of how to go about the size of unit that I would need etc I give her five stars I really loved and appreciated her knowledge and customer thanks so much Valerie for all your help you did a awesome job helping me to make the purchase.
I did a reservation and Tia was very helpful and informative. She was extremely polite and satisfying. Keep up the good work Tia !!!!
Tia is an absolute dream employee and provided excellent customer service. Thank you for the best help ever!
I wouldn't take advantage of their first month for free/ Half off or any type of deals. They raise the price of your original contract. They are supposed to notify you before they raise the price but they did not notify me and did not correct the email address that was given properly the even locked me out even though I was paid up. Do not take any of their advice they give you because they'll steer you wrong.. take out the insurance and read your contract.=SEEMS SOME MANAGERS SET UP PEOPLE FOR FAILURE SO BEWARE OF PUBLIC STORAGE. -ALTHOUGH I DID HAVE A GOOD EXPERIENCE =AT A LOCATION IN PASCO COUNTY US 19. AND JENNIFER IN PINELLAS COUNTY ON 19 IS A WONDERFUL , MGR. A WONDERFUL PERSON
David is amazing. Very helpful
Valerie was a Great help with my storage née
I never leave reviews but I had to. The Property Manager Kristina is AWESOME!!! She was professional and very helpful with ALL my questions...
NICK IS AWESOME! Be sure to ask for him! He's super knowledgeable and can help with any of your storage needs!
Thanks for the help Nick. You got me the right unit for my needs.
RUN!!! As of 3/2/22 my storage cost was $181 . It is now 4/13/23 (just one year later) and it has gone up to $355!!! That is an increase of $174 in one year!!! Ugh! This is so stressful. That's an extra $2088 per year!!! I've had storage units in the past and never, ever, have I had this type of increase. I never would have chosen you had I known this was the case.
Nice and clean facility. There is only one cart to help bring or take out of your unit. This should be fixed with multiple carts.
NICK WAS SO HELPFUL TO US WHEN WE WERE AT THE PARK BLVD. LOCATION AND EVEN HELPED US WITH ISSUES AT ANOTHER LOCATION! THANK YOU NICK!! A+A+A+
Mark was very understanding and helpful. He made the whole process so easy.
Happy with our decision for this storage facility. GREAT setup, super helpful staff. Thank you Nick.
Nick is amazingly helpful!! Super clean facility... highly recommended!!!
Mr wade was very nice to us and helped us out when we needed it. Thank you again again Saivion
Great storage facility! Property is always clean with great customer service
centrally located, clean and affordable GG
Staff here is very friendly and helpful
Thank you nick for helping install the app.
They are good but the price hike is a little much. Been there over a couple of years but the rate as of know is to steep.
Thank you Nick, you helped with the entire rental process.
UPDATED STARS: I was fairly promptly contacted about this issue and it was more than satisfactorily resolved. I am impressed with the customer service I received regarding this issue, and have changed my review from 1 to 4 stars.
Previously: Facility is clean and seems secure. However, after nearly a year, the app still does not work on the gate, but more importantly, they have upped the rent substantially about every 60-90 days! It's RIDICULOUS! I'm stuck there, but I can't believe how often they raise the rent for a small, empty space that takes virtually no maintenance.
I came in to look at a unit The gentleman was named Nicholas was a wonderful personHe told me exactly what I needed to store my stuff
Poor service, always rude thats when there is someone behind the desk because hours of operation doesn't mean someone is there. Any chance they get they trying to but a lein on your unit or late fees even if you a week late.
Nick has been wonderful, any issues I have or could have had he either fixed it or prevented it just by being honest.
I had a good experience here! Nick was a really helpful associate. I'll definitely be coming back here in the future!
Neka is super helpful and nice. Made the experience easy.
They don't give refunds for days not used They ripped me off and they raised the rent every other month.
If your planning on renting here, please consider the $25-$50 increase they apply every 6 months. We started out paying $100/mo in 2020, with the increase it’s now $200. Be sure to review how often they increase rent. Don’t get sucked in with a cheaper first month.
Awesome, Awesome service!! I was in a bind with my trailer and needed storage. They were so helpful and I feel such a sense of relief! 6 Stars!
I worked with Nick who works at the pinellas park public storage location, he helped me solve some problems that I was having with storage and it's not possible he could have been more helpful! Thank you Nick!
Helpful Diana and Nick me alot make me happy thank her