The management was pleasant and nice
The storage unit was clean will recommend to other people rent
This location has great service! Shout out to Ciara and the district manager Amy for all the help 👍
Kim was fantastic! Great customer service
I just want to say that Kim is a great worker.She's so responsible and so re.Sourceful.She is so kind and I highly highly recommend her.She is an extraordinary,Good,,Hard worker she is so amazing at her job.I highly recommend u s for kim and this was with such a pleasant experience just because of her
Kim has great customer service and helped make my move in a breeze even though I was stressed
Ms Karola was very kind patient and helpful with my move.
I forgot the beautiful young lady name, but she gave me multiple opinions, then figured out which storage unit was better for what I needed it for, I haven’t needed storage space in about 11 years, so I would’ve been lost without her, thanks
Debbie was so helpful and pleasant.
This property is very nice. With amazing representative that takes care of you and represents you there. Very clean very nice kept
Karola is really kind and easy and efficient. Amazing.
Karola was a great help to my hero
Koral is an awesome person she was a keeper to save me a tin of money. Thanks Koral
Karola is the GOAT of storage units. I came in stressed with way too much stuff and no clue what I was doing—and she had me squared away in minutes. Super friendly, super efficient, and somehow made renting a storage unit actually enjoyable. If Karola ran the DMV, the world would be a better place.
Karola was just absolutely amazing!!! She was very welcoming and friendly !! 10/10 I recommend!!! Keep the good work up karola
Awesome location, staff professional and knowledgeable
Ciara was absolutely amazing! She made the entire process smooth, quick, and stress-free. From the moment I walked in, she was professional, knowledgeable, and friendly. Thank you for the outstanding service🙌
Great location. Always clean and awesome customer service
Ciara and Jasmine are great with the customers and very patient.
Súper amable la señora Ciara me salvó de que mi día comenzara mal gracias por la buena atención y a pesar de yo no hablar inglés fue súper nice 😅💕
Preface: I haven't reviewed a storage facility before, so please beware your experience may differ.
The unit was clean when I arrived, the lock left as described and the move in was easy, the automated gates allowed easy access for the moving company I had utilized (though the paved roads were a little narrow for the giant truck, but that was not too big of an issue as the main roads allowed for wider turns).
The unit has since served it's purpose and I have moved out, I received a confirmation call from one of the employees informing me that post inspect, the account will be closed. Short, sweet and to the point.
The staff is extremely friendly and very responsive which was a plus for me. All in all, no complaints.
Public Storage offers quality protection for personal values. Keyless access is a fantastic perk. The staff is always available to help during business hours. Stephanie and her staff are professional, and the units are affordable.
Very professional rental agent. Very thorough explaining and showing us the size unit we requested
hey everyone Stephanie was so patient over the phone with me. made sure i understood everything before paying. and reassured me any questions i had.
Jasmine did fantastic job. Professional courteous and eager to help. Great knowledge on getting customer set up.
This is a great location!!! Ciara has great customer service.
I was having such a rough move day and arrived at my storage unit and the truck I was driving was too big to go down the aisle and plus the unit I chose would not accommodate my furniture.... Stephanie to the rescue! She not only moved me seamlessly to a larger unit she also gave me an end unit so I wouldn't have to navigate down the aisle!! Awesome awesome customer service!! Thank you Stephanie! God bless!
The place was clean and the girl in the office was nice.
Ciara was very helpful an nice
The front desk worker was so nice and helpful.. a very easy rental process and transparent terms.. I have no complaints for my first time using this type of service, extremely clean lot and space!
The woman at the front desk was extremely nice. The property was the cleanest I've ever seen and the unit was perfect. They brought back the old manager who is good and the new one is good too.
The place was clean and the girl in the office was nice.
What a great customer service experience! Ciara is amazing!!!!
Locked in a great price online.Very pleasant representative escorted me to my clean, surprisingly cool storage unit.I was able to get a slightly larger unit for about the same price as a slightly smaller unit at a company I looked into ahead of this one. I'm satisfied.
Ciara IS AMAZING bless her I had an itty bitty storage unit and she made all adjustments for my family and I to move in comfortable I enjoyed my experience.
Amazing workers ready to help answer questions or to help out in general!!
Jasmine was very patient and helpful. Thank you Jasmine!
Victoria at the front desk was very professional and helpful
This is my 3rd time using this facility for my storage needs over the years. Never had a bad thing to say about the staff here. Today, Victoria was very friendly and informative about their moving out process and lock purchase (no return). She explained their processes in detail and made sure I was comfortable with the knowledge. Great interaction to start the day!
Got two storage units and haven't had much issues other than pest control but we bombed the units ourselves and have no issues since.
Customer service was great. Victoria was very understanding of my issues.
perfect, deidra was really helpful
Deidra helped me so much with my rental and didn’t take long at all
Deidra was awesome, gave me a tour and explained very well everything to me. 10/10 service!!!! 💯
Deidra is fantastic, very good experience
Deidra help me every time I come in I been here for years and she is the best property manager do far I told her dont leave me no time soon
I feel great having Deidra as a property manager for this Public Storage located in Jacksonville. She has made our problem solved with good advice. I asked her if she’s tired of people with complaint I was surprised if her answer, “No I’m used to if it”, with hey calm voice!
The young lady did a wonderful job helping me with me rental she showed me the unit her name is Deidra and I moved in same day with no problems
Very nice lady easy to work with Deidra
Very nice and pleasurable staff. They sometimes aren't in the office even when it says the office is open. 🥹 a little upsetting! But overall always good and smooth experience.
Deidra was so helpful she help me with renting my space and walking me through everything I give her a five star
Very kind, helpful. She took the time to explain everything to us. She went out of her way to show us the unit and even cleaned it out for us. Thank you so much K.
Went to rent a unit and had the pleasure to deal with Jasmine. She had amazing customer service. She Helped me with everything I needed help with. She’s Very knowledgeable and nice.
Shayla went above and beyond today to accommodate my needs. She was able to answer any questions I had and also fixed all problems before I left the office 5 stars..
I absolutely had an AWESOME experience. Everyone was so pleasant and professional. Stephanie was one of those people. She was more than kind and one who stands out. She is phenomenal!!! Thanks Stephanie
Stephanie was very kind and efficient!!
My office attendant, Kim, was one of the most knowledgeable, kind and personable Public Storage employees I’ve ever had the pleasure of working with.
We loved them will definitely use again
Ms Stephanie is amazing!!!! I came in stressed she calmed me down and made my renting experience GREAT!!!! 🥰
Stephanie is so great towards people and is incredibly helpful and understanding even when her customers are late she is very customer service oriented and is incredibly helpful.
The attendant was so helpful and encouraging of the correct services needed!
Very Nice and Clean and the Lady I spoke with is Nice and Helpful!
Stephanie was very nice. She helped me out a lot.
Pam (not Sam) is not only a wonderful human being, but was courteous, helpful, and efficient. I felt welcome there.
Kim was awesome! I would give her a million stars. Thanks Kim for making my day better.
Pleasent, professional. Great place to deal with
The ladies at the fort are great they helped me with all my storage needs
Treena has been so great to me on my move out of my storage unit! I can rely on public storage for safety of my things and help whenever I need it
Trena was nice and very helpful in showingme different units. She also has a great personality.
Professional staff, Samantha helped with my many questions without hesitation
Very nice people and Samantha is great !!!
Samantha was a really good help and answered all of my concerns professionally
Samantha was professional and very helpful
Property clean as sunshine glowing. Thank you Brenda for the great experience.
Teresa us amazing and sweet. Thanks
Trena does an amazing job with customer, making us comfortable and represent Jax wonderfully
Trena is awesome. Her personality and smile sparkles. She is a great fit for public storage
My husband and I really enjoy Trene. She was great 👍 . She really knows how to Sparkle !
Welcoming staff overall but exceptional service from Trene. She knows how to get you an answer to any question quickly. Her service sure does * SPARKLE * . Feels like she's worked there 30 yrs. Kind and respectful as well!
Ms Trena at this location was very helpful and awesome I love her personality. She is a sparkling personality
Mrs.trena did an amazing job .she truly help me understand the process and walk me through the steps of having a storage . Sparkle shine bright mrs.trena
Trena was amazing!!!!
As soon as you come in the door she is sooooo welcoming!
Great place! Great staff! Trena was the best at customer service!
I really like this place! Trina and Sami are very polite and professional.
Sami was very professional and very nice
Manager was very helpful and pleasant to deal with. Quick and accommodating.
Convenient location within couple miles of the Jax University. Clean secure and decent prices . Also provided excellent customer service by Ms. Trena .
Ms. Trena was so professional and helpful 10/10 recommend
There were issues with the computer however, Stephanie and Sami was very helpful in letting me know the issues
Sami was the greatest. She helped with my entire process..
I want to thank, Trena at this location for great customer service. If you need to use this location for your storage needs please see Trena and only her! She will take care of you.
Trena was amazing ! The best
Sami & Caleb are great they walk me through everything & were very helpful
Sami was great, knowledgeable, and explained everything I asked. Also helped setup the Public Storage app which is very useful. Thank you
Sami was awesome, very helpful.
Very friendly and helpful…nice personality….
TRENA HAS A Great personality and is very confident and takes really good care of my need and concerns she made my feel very confident about my selection of my storage and at a great price thank you so much❤❤❤
Trena was amazing and vary helpful . She made my experience vary plesent after todays visit I would highly recommend this place and location .
Kim was awesome! Would recommend this location! Great service.