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Public Storage Self-Storage Units at 20602 Gulf Freeway, Webster, TX
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 10/mo
Small 5'x5'- Upstairs/stairs
$ 10 /mo $ 20Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 29/mo
Small 5'x10'- Upstairs/stairs
$ 29 /mo $ 38Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 41/mo
Small 5'x10'- Climate Controlled
- Upstairs/elevator
$ 41 /mo $ 54Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 47/mo
Small 10'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 47 /mo $ 63Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 77/mo
Medium 10'x10'- Upstairs/stairs
$ 77 /mo $ 102Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 90/moMedium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 90 /mo $ 120Best Price Label+ one-time $29 admin feeHurry! -
10'x30'Online only price$ 164/moLarge 10'x30'- Outside unit
- Drive-up access
$ 164 /mo $ 219Best Price Label+ one-time $29 admin fee1 unit left! -
10'x25'Online only price$ 235/moLarge 10'x25'- Climate Controlled
- Inside unit
- 1st Floor
$ 235 /mo $ 313Best Price Label+ one-time $29 admin fee2 units left! -
10'x30'Online only price$ 294/moLarge 10'x30'- Climate Controlled
- Inside unit
- 1st Floor
$ 294 /mo $ 392Best Price Label+ one-time $29 admin fee1 unit left!
Nearby Self-Storage Locations
Self-Storage Near Webster
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At Public Storage, You'll Always Find...
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Reviews ( 531)
The unit Manager at this location, Sarah, goes above and beyond to make sure you have a seamless and easy experience here from the moment you rent a space up to and including when you vacate the space. Several Public Storage locations in this area do not have a person on site anymore which I think is a bad move on their part and affects customer service. It’s nice knowing that if you ever need help or support, there’s someone who cares like Sarah does and she’s available. Kudos Sarah, thanks for all your help!!
Sarah was so helpful and made the experience seamless. I’m so grateful! Definitely recommend Public Storage 10/10
Sarah is amazing!!! Super helpful and kind!
Sara did a wonderful job!! She was very helpful and very kind !!
Sarah was Great!
Pam took excellent care of us and answered all our questions. We have been super happy here and with our customer service needs.
Sarah has been the nicest person in customer service that Ive talked to. She genuinely made me feel like she and public storage cared for me and my needs.
Sarah is amazing!!
Sarah was super helpful and very friendly! This is my second year using public storage and I love how nice everyone is!
Ms. Sarah is always friendly. She has helped me so much in regarding my storage in making sure it is to my satisfaction.
Great place to store my stuff
Sarah helped and assisted me on my unit. Is very kind and has alot of knowledge on units. Gives great advice
Sarah Jo is awesome 🤩
I was running late and she waited for me.
Above and beyond customer service!!!
This review is for the amazing Sarah Joe located at 20602 Gulf Freeway in Webster, TX. Sarah helped me navigate a tricky situation after the price of my unit soared to near $500 (thanks California). She was helpful, empathetic and overall just a nice person. Thank you Sarah for all you do! You are so appreciated!
Sarah Jo was super friendly & informative! Great customer service!!
Very friendly and helpful. Always willing to help find the better deal and situation
The staff is awesome . Sarah is great at her job.
Sarah was very thorough and helpful. Thank you!
Janice was AMAZING!
Best storage experience so far. The staff is very friendly and the facility is clean. Amber and Sarah particularly made my experience great!
Heather from the Webster location was really nice and helpful. I wish everyone else was more like her.
Heather was extremely helpful !!! She gave us a great understanding of everything associated with storage process. Answered all our questions. 👍🏽👍🏽👍🏽
Sarah was very helpful and friendly ..it was a pleasure her helping me out with a rental storage
Sarah has been so incredibly helpful. I have a unit at another location and she was able to answer all of my questions. I had also expressed a concern I had, and the next day I received a call from her with a sensible solution. I’m so grateful that she was able to help me and that she went above and beyond. Public storage is lucky to have her as an employee. Thank you Sarah!
Sarah is Great with customers
Very clean spot , sarah service was awesome
She waited for me to drive over to reestablish autopay to take care of my account, so that was great. A lot of time no one is there as I drop ny, so very satisfied!
Heather helped me with the easy and fast process. Recommended
Colin at the Webster location was amazing! He was most helpful and very knowledgeable! Couldn’t have asked for better customer service!
Awesome Customer Service . Very well appreciated
Clean location , convenient off I 45
Great customer service
Great customer service.. Sarah was quick to answer all my questions
Great customer service
Cindy is always a pleasure to work with. Love this storage facility!
My storage unit was broken into here. I’m the one who discovered it. No one knew how long ago it happened. I hadn’t been to the unit for maybe a month. The door had very obviously been pried open and a few units around mine as well. Break ins are common for storage units but the best companies will walk through each row every single day and look for missing locks and signs of break in so they can contact you immediately. They do not do this here, so no one even knew when my unit was broken into. This location should improve security by doing daily walk throughs so they can really keep a better eye on things. I also recommend anyone reading, to use two locks instead of one.
This is a very nice, clean facility that is conveniently located in a nice area. The lady In the office, Sarah, was so friendly and helpful I really appreciated that.
Easy and good service! Thanks!
Even though I am not storing at this particular location, Sarah was able to help me. She was kind and very knowledgeable!
My experience with this location is wonderful, the staff is very nice, the location is very well kept and clean. Sarah is very helpful and understanding, Thank you. I recommend this location and ask for Sarah. Blessings to you all.
Great Facility I’ve been with them a while and they are very patient and professional, Sarah is the best. If there is an issue and she can help she’ll definitely work with you. Don’t know if she’ll see this but Thank You.
Sarah was great and excellent with high energy making sure I was well taken care of
Sarah was very helpful in answering the myriad of questions my wife had, very patient.
Went to this location to ask some questions before a move. I was helped by Sarah. She was SO sweet and helpful. She worked hard to make sure I left with all of my questions answered. I will be using ONLY this location when my move happens. Thanks for all your help Sarah!
Heather and Daniel were awesome! Everything went smoothly!
Thanks to Cindy I got what I was looking for. The most important part was that I got excellent customer service from a real person.
Thanks
Pam did a great job helping me moving in my new storage. Thanks
Public Storage has the best customer service. Pam took a stressful moment and worked with us patiently and with so much compassion. She was informative and quick. And we are so thankful!
Great help from Pam!!! She’s the best and super adorable!!
Pam was awesome! Thanks for everything
Excellent service received highly recommend had trouble with the online process but in person made it a lot easier Cindy was absolutely amazing and I cannot ask for better customer service
Cindy was kind and provided great service
Front desk property manager, Cindy, provided outstanding customer service. I do appreciate good customer service because it’s rare to receive that service. Thank you so much Cindy!
Cindy was so helpful!
Great facility at an affordable price. Pam was really helpful throughout the rental process. I definitely recommend.
Just got a storage unit. Was in and out very quck. Professional and detailed explinations were given by Pam. Definitely recommend if youre looking for storage in the Webster area!
Been here for years and Pam was excellent in helping me! Thanks so much!
Rent constantly increases ever 6 months with no explanation. Our rent started last year at $147 and is now at $225 (increased twice in one 12 months). No thanks, we will be moving our storage to another vendor. Also, moving in and out is very tedious as you have to unlock each of the two entry doors over and over. Otherwise, the place is clean but not worth what they are charging for storage spaces, especially with the questionable business practice of randomly raising your rent whenever they feel like it.
Had an amazing experience, a great place to be with Cindy and Pam
Cindy and Pam have been very helpful and made everything easy for my move out.
Pam was awesome
Cindy and Pam are amazing to work with! This has been the best experience I’ve ever had renting a storage unit. They were so helpful and I will always go to public storage for all of my storage needs!
Your service is very good Pam was very helpful
Pam is very helpful
Pam was really nice and helpful when going online wasn’t working she even told me about the fall specials they had going
Ms. Pam was amazing!!!!
Cindy was great!!!
Miss Pam and Cindy took care of me at the League City location on 518 and Gulf freeway. They were more than helpful and would definitely recommend this location. This is 18 wheeler accessible which was hard to find on this side of town. If you need a storage, these ladies will help ypu.
Cindy was so helpful in getting my unit transferred after moving cross country. Very clean and accessible
Miss Cindy and Pam were very helpful
Pam was very helpful and amazing!
Joshua has been gracious and kind enough to always make sure his clients are treated right.
Joshua did a great job of setting us up!
Very helpful people fast and easy proccess
This place is well kept and maintained! The staff is absolutely incredible! 10/10 I would definitely recommend!!!
Pam was great helping me out with the online application and accessing the gate.
I was Helped by Ms. Pam she was very sweet and so helpful! Answered all my questions and even went above and beyond to help me find the perfect unit for me!
Lindsay is great and knowledgeable. Move in experience was exceptional good.
Thanks to Clint from the front office, our entire moving in process was seamless. Clint's exceptional customer service is the reason why I rented additional storages at this location, despite moving farther than planned. He has gone out of his way when helping us get additional larger units, replace faulty locks, and make sure our additional units were close to our current ones. Clint's enthusiasm and willingness to assist have remained constant throughout the process. The staff at the location have all been friendly, but Clint has been a true game changer for my girlfriend and me. He has turned our frustrating moving days around and made the extra drive here worth it!!
Keep up the great work! It’s not every day that you discover great customer service that’s consistent.
Me. Clint at the front desk was very helpful and patient with my rental and great customer care
Clint was great ! Very helpful.
Clint and Lindsay we're extremely helpful setting my account up. They're really friendly and positive. I'm happy I chose this location.
Wonderful customer service from Clint and Lindsay
Lindsay was very helpful. She walked around with me, showing me options.
Ms.Cindy was the bomb!!!… customer service
Absolutely a wonderful experience. During my mom passing all her special things were safe and sound.
Mrs. Cindy was very knowledgeable and very nice .. and funny… sweet lady who couldn’t do anything about making my price cheaper… she said she didn’t own the place…lol
Spoke to management, very helpful and accommodating. Very impressed with the followup to resolve this.
Ralph was very helpful!! Walked me through the whole process and took his time and didn’t rush me! Excellent Service!! Thank you!!
Clint and Cindy were very sweet and helpful
Cindy and the team were so nice and helpful! Everyone should get a storage here!
I rented to large storage units @ Public Storage at 20602 Gulf Freeway Webster, TX 77598 & Clint, the facility manager was extremely helpful. He took the time to walk me through the online rental process &, when I had a problem (my error), he took the time to get the IT technical support to resolve the problem. Clint was very polite, professional, helpful & patient all through the process. An excellent representative for Public Storage!
It is very disappointing that I have to come and leave a review to get a response. The district manager knew the insurance wasn’t going to cover the damage of my 1800.00 couch. I really wish Mrs. Lisa was there because this customer service is ridiculous!
Ms Cindy was so awesome and helpful. So grateful for the pleasant experience!
Mr. Clint was helpful too!
Great customer service!!
I came into the facility to get some stuff from storage but my app was having some issues. I thought it was only the password but it turned out to be the whole app glitching. The staff was very helpful, even coming out to make sure the app would work to let me in the gate. Many thanks to Clint and Cindy for the excellent customer service they provided me!!!
I am very upset at the customer service, I recently received at this location. This issue started from the day I moved in. The district manager communication skills are horrible and needs a refresher course! As a customer, my furniture was damaged, I was promised things that were never delivered and accumulated late fees, that I was asked for me to pay for and they will credit me the following month. I would never recommend a public storage to anyone after how I was treated!
Fast and friendly service here. Big thank you to Clint and Cindy.
Lindsay at this location has always been helpful/professional with me .
I would recommend anyone coming to the Gulf Freeway location request her assistance.
My experience at this location has been great so far. Lynsey and Clint were very helpful in setting me up with the right unit and ensured I had what I needed to get started. The facility is clean, secure, and in a convenient location. I look forward in continuing to rent here.
Cindy and Lindsay are so sweet. Gave great customer service.
Always clean, excellent service, bathroom is always clean Cindy and Clint always at your service how about that
Great place to store your stuff. Janise at the front desk was very delightful and helpful!
Worked with Clint today on viewing and renting a storage space. He was more than willing to answer all my questions and very helpful in showing me available units. Great job! Thanks Clint
“Public storage is great. Lindsay is super nice and always helpful when I need it.”
Wes was very helpful and informative. Excellent customer service. I definitely recommend this location.
Lisa was amazing she had everything ready to be explained at every question. She was patient and very helpful. Have ms Lisa know that she's is doing wonder full
SHOUTOUT LISA! She’s extremely nice and helpful!
Clean facility. This place is what a real storage should be like. Best part is the management from someone who cares about their customers!
The facility is very clean,Lisa at the front office was great at answering my question and helping me find my locker.
Overall,Well worth you storing your belongings here.
Lisa was amazing to work with , She answered all our questions and when we got lost , she kindly guided us to our storage locker.
I definitely recommend Public Storage but even better I recommend you talk to Lisa!
It’s clean and it works
Thank you Ms Lisa you are friendly and helpful. Good clean place very knowledgeable. I recommend you Come talk to Lisa’s she is helpful and knows how to make me feel welcome. Thanks again Lisa. Best location and customer service. My friend rented here and again Lisa was the best.
Lisa was great. She nice and knowledgeable thank you highly recommended
Again Update on Lisa! Issue with a glitch when making a payment. Received a call we were late. Knowing I had made the payment on the 20th for the upcoming month. Talked to Lisa and she saw the glitch and problem solved.
Update on Lisa! Again Excellent! Had an issue about a unit at another property. She spoke with her supervisor and the problem was resolved quickly. The manager for the other property should take notes.
Posted earlier-- We've had 2 storages on the 3rd floor for years. Elevator went down right before we arrived 1 day. Upset, Lisa stepped in and saved the day. Offered apologies and said she'd call when it was running again( and she did). Great customer service that you don't find often.
Lisa was so helpful and made our move in so easy! Property is super clean!
I had questions about my rate. A message was left and returned very promptly. I spoke with Lisa. She was very understanding and professional. She explained the current rates vs my rate and was able to help me out. It was a pleasure speaking with her.
Lindsay P. was a huge help today. She showed around and answered all of my questions as they came about and was very patient. I feel confident in saying she is the best Public Storage has.
The new regional manager is very customer service oriented. Goes out of his way to contact the customers and address any concerns that they might have. I was very impressed with his professionalism when he reached out to help me resolve a minor issue.
Ms. Lisa at this location helped transfer unit. I definitely don't do well with dimensions. Anyway, the whole transactions took a couple minutes. And she was lovely.
11/1/22
Rent is going up and the # of carts to unload/load is going down I see. Only 1 cart available today vs 4 in the past and 3 as of a few weeks ago.....
The We Care Team and Ms Lisa contacted me after I posted this and told me they were going to order more carts but it may take a few weeks. Stopped by there on 12/5/22 and found 3 carts vs 1. Thanks for reaching out to me about this and acting swiftly to rectify the situation. Here is picture proof of them keeping their word.
Friendly staff.
New facility.
Very visible.
Clean.
2/12/23
Stopped by today and saw 4 carts again. Thanks!
This place is great and Lisa was amazing help!
Mrs. Lisa was very helpful!!
Very nice staff
Lisa did very well with helping me pick the right size unit that I needed for my belongings!! Definitely recommend!
I spoke to Lindsey, I believe. She was very knowledgeable, patient and kind in helping my family and I allocate the correct space for storage.
Easy going, great staff
Lisa was very great with assisting and getting my storage space ready .
10/10 Lisa was helpful really fast and quick service
Lisa was very customer service friendly and very informative and fast!!
Used this storage for several months and had no problem. Loved that added security that the storage has with entry/exit. Lisa, the manager, was such a delight.
Lisa was extremely helpful when we arrived without an appointment.
Ms. Lisa did an awesome job informing me of the promotions. She was also attentive to what I wanted and I didn’t feel pushed into more than I needed.
Lisa provided excellent service and informative dialogue of getting a first time unit . Funny and intelligent she made this a comfortable experience
Lindsey was very accommodating in helping me switch over to a larger unit. Very good customer service skills.
Lisa was awesome. I rented a space online that was too small just moments later she got me what I needed.
Lisa and Lindsay did a fantastic job helping me clear out my unit and helping me with my remaining balance would recommend this location due to the customer service
Military loves that kind of customer service 10/10!!!
Would have been a long time customer but my payment went up from 129.00 acceptable to 174.00 not acceptable after 4 months for a 10x10. It's hard to get to if you're not coming from the freeway because there's no way to turn in from the other direction there is a concrete divider that blocks the entrance. The very first time I went to store things they had 2 4wheel carts every other time there were none and I was the only one there. The lady said people keep them in their units so that's why they are missing.
Signed up with Marlene. She was super helpful and let us look around before signing on. Very secure place
Marlene was great she seemed very tired but still ready to show us the storage unit
Lindsay was very helpful.
She Tha best walked me through everything and then came outside to get when she was ready to do paperwork
I would recommend this storage to anyone one in texas the agent that helped me was Ms Lisa was very nice and helpful
Ms Lisa was very helpful and nice I have had my thing over their for the past Three years I love Customer Service that Miss Lisa have given me I would Recommend to come used their storage very clean and nice.
Thank you Lindsey for your 5 star service awesome service
Hey today September 2nd 2022 I walked in public storage and Lisa helped me out alot she was very courteous and knowledgeable of her job thanks public storage y'all have a great team member.
I cannot say enough wonderful things about Public Storage in Webster. Lisa and Lindsay are AMAZING!!!! They are incredibly sweet and extremely professional. We found out about this storage facility by winning a unit in an auction and now if we ever need a storage building for ourselves, we won't go anywhere else!
I wanted to transfer my unit to a bigger one and Pamela made it so easy and simple. She explained everything in an easy to understand way. Great customer service!
Pam was very thorough & made our move in process super easy! The facility is safe & clean!
Lisa and Lindsay was very helpful and friendly. Thanks
Lisa is amazing. She helped me get just the right size. Go see Lisa at this location.
Lisa a was very helpful, got a unit at a great price.
Lisa R. is amazing. Held the office open after hours for me, then went way above and beyond the call of duty to help with my predicament. If you have options on where to go for storage come here. Ask for Lisa. She rocks.
Good customer service with Lisa the manager with no problems. And good place and it's really clean and comfortable
Lisa was awesome. I highly recommend. Thanks again
Very easy rental process. Units are in very good shape and are pest free. Very secure facilities with multiple layers of protection. Very professional staff.
Out of 50 businesses this was the best storage business in Houston/Galveston County. Definitely recommend if you want to keep your items secure.
Service was very good. Lisa was very helpful.
Assistant manager Pam was very nice and helpful. She showed me the storage unit and explained everything to me. Thank you so much for the help...
Move in and move out were extremely easy. The building is the cleanest storage facility I’ve ever been in. Daniel and Lisa were both very helpful!
Daniel was great!
Couldn’t have asked for better customer service!
Very friendly and explained everything without hesitation!
Thanks Daniel!
Zero issues with pests, staff was friendly and helpful. Would recommend this location to anyone.
Thank you Pamela for the help with my storage space rental at the Webster location! You’re awesome!!
Pamela is your go to lady for anything you may have a question about.
Her customer service is awesome and she made moving day very easy
Lisa was amazing at helping us find a storage unit. She showed us options and explained everything so well. Did not take too much time setting up a unit and an account.
Huge shoutout to Ms. Lisa! She was friendly, kind, and helpful in answering my question about locks and went the extra mile to fetch a push dolly when I was sitting in a car waiting for one! I really appreciated her effort. I was impressed that the facility was spot clean. Overall, I'm more than pleased and very happy to keep my stuff here!
Great Customer service Marlean was a big help!
Great service
Pamela provided excellent 👍 customer service.
Marlene was fantastic, helpful, & the facility is clean!!
I like the storage facility Lisa easy to deal with
Lisa was extremely helpful, knowledgeable, and offered me a promotion on my first month!
Only one of the elevators was working.
Lisa is amazing! She will be the most patient and genuine with you. Nicest public storage I’ve been to in awhile.
Lisa was very professional and helpful. I appreciate everything she did to make my experience great.
Lisa was a lot of help. She was knowledgeable and friendly. Glad we chose this location to use.
Pamela is great she made my procees to rent storage very smooth I will recommend this location to anyone because of PAMELA....
Pamela was very helpful with my experience. Got me in quickly and was very kind
Very good customer service. Lisa helped me, and she was very thorough and knowledgeable with explaining everything. She made the process super easy. The facility is also very clean, which I very much appreciate. Would definitely recommend to anyone.
Great storage place. Very secure! Marlene was very helpful!
Awesome service by Pamela. We are happy with the units we rent and the cleanliness of the facility.
Lisa and Laura are awesome. They give great customer service and help you select the unit the is right for you.
Lisa is absolutely amazing!
Lisa was VERY thorough and helpful. 10 STARS IF I COULD!! 😃
Lisa is the best amazing friendliness person ever. She knows this business better then anyone come and ask for her she will help you find what you need for moving and find the right space thank you Lisa
This location is the cleanest I have ever been to. Got all my questions answered by Lisa! She is the sweetest most informative! The price is unbeatable & the security measures are A1!!! I highly recommend!
It was real easy to get the storage and great service. Pam was amazing. She help me out with everything by walking me through every unit to see which one would better work for me
Lisa was very professional, she explain everything that I needed to know to store my things .If you need a good place to store your thing, it a very clean place to put your all your goods
Lisa has been an amazing help! Love the customer service at this Public Storage!
An amazing experience! Ms.Lisa at the front desk was such a delight. She answered every question I had, and made my crazy day better with her vibrant smile, and kind words. Thank you for making a stressful process, a little less stressful!
Lisa is the manager at this location and I have been working with her for a few years. She fights the corporation against rental increases for her customers and thats sad that we are still in a pandemic and companies like this keep trying to stick it to the loyal customers. Thank God for managers like this one and the company needs to be glad they have her at this location or they would loose a lot more customers.
Lisa was Was very helpful. I highly recommend come see Lisa
Laura and Lisa were very helpful. Made for a very seamless transition! thanks!
Samantha and Colin - very helpful
Lisa was great with us. Excellent customer service
Good service with Lisa… great assistance! Five stars!
Lisa is very friendly snd easy to approach and listens well. I feel warm all over for the way she makes me feel welcome.