Public Storage Self-Storage Units at 9870 Highway 90A, Sugar Land, TX

Very helpful Brenda was great

Danyelle has the upmost spectacular customer service skills. She’s so friendly patient and understanding. She answer every question I had also, made me feel worried free about all the concerns I had. It’s my first time needing to get a storage and she informed me about every little thing I’ll need to know about purchasing a unit today. Thank you I will be back soon!

Great service

Nice professional customer service with Ms Brenda Brown from Louisiana

Miss Brenda was able to help me moved to another unit which I really appreciate, and also helping me get a refund from my first unit because I never moved in.

Brenda was great, she made everything easy for me.

Keith carelessly misentered my money order amount, which I immediately caught. He assured me Michael (District Mngr. ) would contact me since he couldn't do a credit adjustment. I even contacted Brenda (Property Mngr.), but she was totally indifferent and offered no escalation assistance. I decided to move despite being a long-term customer (Storage Choice) to avoid the upcoming month's drastic $70.00-rate increase after Public Storage purchased the location. On my check out date I took pictures of my vacated unit (to document no trash was left behind) since Brandon said a walk-through wasn't necessary. Before leaving I finally spoke to Michael who politely assured me that I would receive a refund by mail for the payment error. It's been over 3 months and I still haven't received it. I tried calling/texting Michael but he hasn't responded.

Brenda Landry is a super star for taking care of my storage needs on the spot! Keep it up!

Been a stressful last couple of days and today had to go in and handle some business with the storage. When I walked in Ms. Dawn was very nice in welcoming me and asking me how she could help me today. She was able to handle my inquires very efficiently and quickly! This made my day and made this part of life “life-in” a lot easier.

Joyce is the nicest person & is super helpful. The property is very secure & safe. I would definitely recommend them for any storage needs.

Brenda was Awesome. She made the process so simple

Brenda was the best great service !!!!!!

Slightly over a year ago I left a Public Storage facility because the rental rate became too burdensome. I relocated my "stuff" to Simply Storage on US 90A in Sugar Land, TX. Simply Storage had reasonable rates and I lowered my monthly expense by over $60.00 per month. Well in November Public Storage acquired Simply Storage and in December I received a notice that my monthly rental rate was increasing from $165.00 per month to $217.00 per month or an increase of 31%. I attempeted to appeal the rate increase and was told there was nothing corporate could do as to lowering the increase. Needless to say I have moved my "stuff" to AC Self Storage in Missouri City and reduced my rent by $30.00 per month. Public Storage is a REIT and all they care about is the bottom line. They have no concern for customer loyalty. I would caution anyone who decides to lease from Public Storage to shop around as Public Storage always has the highest rental rates and increases the rent every 6 months. I am a dissatisfied former never again customer.

Brenda was very helpful and patient

I have been dealing with Public Storage for a while but I have to tilt my hat to Mrs Shabino over at Eldridge Rd public storage in Sugar Land she has the best customer service I have experienced if they had 10 stars I will request more because she definitely deserves it, she is so kind and respectful to every customer I seen her work with.. I rate her alone at 20 stars she is the best.. Thanks Mrs Shabino

I like Brenda. She is a very nice lady. She helped me.

Fantastic service, and on a holiday - Keith is great! A+++++

Keith had great customer service

Really went above and beyond to help with move in. Great facility

Brenda help me with my intro process to my storage unit I appreciate her help it was smooth and easy Thank you !

Just moving from Louisiana to the Sugar Land area and needed a quick storage unit and Ms. Brenda was beyond helpful. Forever grateful for her!

This location is by far my favorite and Ms. Brenda was so helpful in aiding me with renting a spacious unit

Ms. Brenda was amazing, absolutely love her!! She showed me this beautiful unit that I couldn’t pass up!

Clean facilities and great staff! Ms. Brenda gave the best customer service I have received. She made renting a breeze!

Office staff was very friendly and helpful.

Outstanding

Fast and fair. Great service!

Great service.

Mrs Brenda was excellent , she called me before arriving to be sure all my questions were answered , the process was fast and easy ! The storage is area is very clean with A/C . I’m happy I rented a storage here

Very safe and convenient property!! Climate controlled units are perfect and competitively priced. Thank you Brenda for all of your assistance!!

Keith was amazing and so helpful. Definitely a great self storage place .

Keith was a great help, thanks!

Super nice, clean and affordable. Management is extremely helpful and quite courteous.

Very friendly and helpful

Great customer service and so friendly! Perfect for people living near Stafford, Meadows Place, and Sugarland! Great location of HWY 6 & less than a minute away from Highway 59.

Made us feel comfortable and very clean . Great staffing.

Amazing staff!! Clean environment! Recommend!

Staff is very friendly and helpful! Brendra helped me a lot to get started! Prices are good as well! Really recommend this place as your self storage unit!