Marcus was very helpful and provided excellent customer service
I want to start out by giving a shout out to Markus, who manages the location at Lexington and Williams Trace in Sugar Land, for always being so kind, helpful and accommodating. I just really appreciate him. So many storage facilities act as if they are doing you a favor by even answering the phone. Markus just seems to be a genuine good guy always looking to help. Secondly, this storage facility has always been a good place to store our stuff. We’ve been here for about 2 years and it’s a nice, convenient place.
Upped my rent from 66 to 99. I know it’s not worth 99 to leave my stuff where it’s infested with rats. Not to mention I’ve been waiting on my refund for returning the lock. No matter how many times I call or go up there there’s no one ever there. On top of that no electricity in my unit. Ricky really tries but anyone above him do not care. Below is rat poop. CONTACT ME WITH AN UPDATE ON MY REFUND, LOWER MY RENT BACK TO THE $66.
Markus was great very nice and helpful.
This is my 2nd storage and thankfully Marcus the manager was so helpful and courteous with my sign up and move-in. He helped me even when the main office called and made the process more complicated than it had to be. This Public storage is definitely worth visiting instead of signing up online.
RAT INFESTATION! Absolutely reeks of rat shit and urine the second you walk in! And there is evidence of rats all over our stored belongings! Disgusting. What is management going to do about this rodent problem??
Also the rate you sign up with will DRAMATICALLY increase over time. They just continue raising and raising the monthly rent. My 10x10 has more than doubled in price.
Rat problem. Ricky is a great employee though, shoutout Ricky.
Marcus was very helpful and personable! It’s because of his customer service that I’m continuing to use Public Storage for my storage needs.
Good safe place. Not enough space between the storage buildings to turn back car easily.
Mr Marcus is very cooperative.
Mr Marcus is very cooperative.
I would like to sincerely thank Mr. Marcus for his wonderful assistance. He was professional, knowledgeable, and extremely helpful throughout the entire process. He took the time to answer all of my questions, provided clear guidance, and made everything easy to understand. His patience, kindness, and dedication to excellent customer service were truly appreciated. I highly recommend Mr. Marcus to anyone looking for outstanding support. Thank you again for your exceptional help!
Facility is good and clean but there is not staff on site to help with questions. Calling will leave an automated chat bot so there is no help.
I have been using public storage for the past 6 months.
Marcus is a great guy he really looks out for me anytime I have a problem.
He also keeps the grounds clean. I will use his site again and will recommend to my friends.
Thank you Marcus!
Markus was great. His customer service was awesome.
I would like to commend the management team at the Public Storage location on Lexington Blvd in Sugar Land, TX for delivering an exceptional level of service.
From the initial interaction through the completion of my rental, the manager demonstrated a high degree of professionalism, efficiency, and attention to detail. All questions were addressed thoroughly, and the entire process was handled in a clear, organized, and timely manner.
The facility itself is well-maintained, clean, and secure, reflecting strong operational standards and effective leadership. It is evident that customer satisfaction is a priority at this location.
I confidently recommend this Public Storage facility to anyone seeking a dependable and professionally managed storage solution.
Thank you Public Storage
Excellent service from start to finish at the Public Storage on Lexington Blvd in Sugar Land, TX. The manager went above and beyond to make sure everything was handled quickly and professionally.
What stood out the most was the level of care and attention given—every question was answered thoroughly, and I never felt rushed or overlooked. It’s clear the manager takes pride in providing a smooth, stress-free experience for customers.
The facility is clean, secure, and very well-kept, which reflects the high standards of management. It’s refreshing to deal with someone who is not only efficient but also genuinely kind and helpful.
I highly recommend this location if you’re looking for excellent customer service and a well-managed storage facility. Truly a great experience.
I had an excellent experience at the Public Storage location on Lexington Blvd in Sugar Land, TX. The manager truly stands out for their professionalism, efficiency, and genuine care for customers.
From start to finish, everything was handled smoothly. The manager was knowledgeable, patient, and took the time to explain all details clearly, making the entire process stress-free. It’s clear they take pride in their work and in maintaining a high standard for the facility.
The property itself is clean, secure, and very well-maintained, which reflects strong leadership and attention to detail. Customer service like this is hard to find, and it made a lasting impression on me.
I highly recommend this location to anyone looking for reliable storage and top-tier service. You will be in great hands here.
Thank you
Mr. Markus
Location manager
Storage Room was not maintained. The ceiling was caving in and insulation coming out. I could not get a hold of a person to talk to at that time. I am livid and embarrassed for a company that feels okay with renting out a disgrace such as this.
Great place to rent for storage. JP was awesome with any questions I have. Highly recommend
I refer Markus he's kind , generous and helps out with any problem on the property.
Convenient location and when the app was working it was very easy to get in and out. There was a solid few months where my app wouldn't open the gate which was frustrating but eventually it was fixed. Moving in was a terrible experience with the employee losing my reservation and having to wait 30+minutes the morning I picked up my keys to notice I was at the front door since no one was at the front desk and the employee wouldn't answer the phone that they used to call me the morning before, but moving out was a breeze at least.
Quickly became incredibly expensive and not worth the price. I had a "climate controlled" unit and now that I've moved out I'm realizing that it's a joke. Remotes and small electronics have battery corrosion and my bookshelf back is warped from the humidity in my unit. Might as well have gone for a regular unit and risked the weather. Also, they give you the option to pay a premium for 24 hour access. Price gouging at its finest.
Excellent customer service! The manager Marcus was attentive, professional, and made my visit and move in process smooth and stress-free. Highly recommend this location. Thanks again Marcus!
MARKUS WAS GREAT!VERY HELPFUL THROUGHOUT THE REGISTRATION PROCESS.THANK YOU
I had very stressful morning and was met with great customer service, good energy , and detailed descriptions of my purchase, making me sure, greatly appreciated, I believe his name was Marcus.
Markus was great! He was patient, informative, and helped me make a decision quickly. The facility is clean and very secure! And the location is easily accessible !
Thank you Marcus. Good customer service.
Markus was very cool and his customer service was really great. Keep it up
Markus was very helpful and got me set up quickly
Mr.Markus is great person i am very satisfied of his service.
Came in for rental process , worked with Marcus , he was absolutely amazing. Very knowledgeable , very polite & had manners. He helped mE with my unit, it was a quick process. I’m glad I chose public storage.
I've noticed that other reviews for this business mention a "Mr. Marcus". Where are you, Mr. Marcus? I CANNOT GET IN TOUCH WITH YOU VIA ANY AVENUE I'VE TRIED!
I didn't have any issues with this business while actually renting. However, I submitted a move-out notice via the app two weeks in advance of my move-out. I cleaned out my unit. Never heard a thing from them until two weeks later when I got a "payment due" notice for the upcoming month via text and email. I called the office to clarify. No answer, so I left a VM. I called again the next day. No answer, so I left another VM. The next day, I physically went to the office during business hours. No one was there. I've been calling everyday since. Still cannot reach a single person via any phone number. It's bizarre not to be able to contact anyone at a place of business.
Very great location to rent from Markus is very resourceful and helpful
Marcus was great and very attentive!
Markus was friendly, helpful, and efficient in getting us set up with our unit.
The customer service here is Amazing! Shout out to the Manager Marcus, he was very helpful when I had an issue! He went above and beyond to help me with my unit and I truly appreciate it. Also very clean property!!!
One off the best locations around
Clean and organized 👌 secure and with great management team (Mark) is very helpful Man and kind .
Been at this location for a year now and had no one complain ...
GOD BLESSES THEM HEARTS FOR BEING TRUE AND WORKING RIGHT .
Markus was very helpful and amazing customer services i’ll love to refer and come back
Went in needing o a unit at almost the end of day. Markus was so helpful and patient. I did not feel rushed at all and he was very honest with me. Great location for my unit and this location in general is in a very good area. Thank you so much!
Markus was outstanding. His customer service was top-notch, and he patiently answered all my questions. Without a doubt, he was the reason I locked in a contract. 🤝
Joyce is amazingly a wonderful person. She is very very professional, friendly and so supportive. It’s my pleasure meeting a good person as Joyce.
I visited the storage facility at Lexington Sugar Land and Markus assisted me so well that I didn’t hesitate to tell my friends that they help advertise the public storage facilities to other people. His professionalism was second to none. He’s goes beyond measure to ensure that I left with any kind of regrets. I’m full of gratitude for the services I received.
There's a very nice gentleman at the front desk. He's always happy to assist. I paid my bill and left.
Markus was available, helpful and proactive in the needs that wife and I had pertaining to a slight matter in our unit. Kind and understanding & offered solutions. Very kind. Thank you Markus!
I recently visited Public Storage on Lexington Blvd and had an exceptional experience! Marcus was incredibly attentive and went above and beyond to ensure I had everything I needed.
Markus was so helpful! Got a storage the same day. 10/10 service :)
Great customer service phenomenal greeting with Markus
I’m giving 5 stars because the new property manager Mr. Marcus is very efficient, friendly and knowledgeable. Marcus is easy to deal with, pleasant and responsive to concerns. The storage space itself is clean and located in a safe area. One concern is some repairs are required to certain doors leading to the interior hallways on the property. Also, if there is any way rent prices can stabilize to some degree, it’ll help keep your customers loyal. Thank you.
These guys Kevin and Tim at Lexington Blvd site explained everything that I needed to know about renting a unit there ....they were very professional and informative and the Storage Unit was very clean as well...
Very difficult to get hold of a live person at the corporate office or the property manager. Would have preferred a location with an on site manager.
This place is the worst. They raise the rent every other month and then try to get an extra month of rent out of you after you move out. I would avoid Public Storage at all costs.
Clean and well kept! Plus your staff (Joyce) is on top of it! I have valuable items stored and feel confident she vets the goofballs who may cause problems.
Joyce is really nice lady. Im really happy she work here. She helped me to figure out the problem today. Thank you so much.
We have used a variety of storage facilities over the years and this one is always at the top. It provides clean, dry, pest free units. Joyce is a dear, always polite and extremely helpful.
You can usually get a special deal for your first month and the regular price is a good value.
Public Storage has a great app that makes it easy to quickly rent, access gates and schedule move out.
I would recommend Public Storage and specifically this location on Lexington in Sugar Land!
Esther helped me and my significant other secure a storage unit. She was very helpful and knowledgeable about the process! She patiently answered all of our questions and got us our unit very quickly. The facility is adequate for our needs at this time.
Thank you Angel and Esther for all the help
I met joyce here on site.. she is very helpful and friendly..
Great customer service , knowledgeable, attentive and will highly recommend Joyce she’s Awesome
The place was very clean and the service was easy and fast love the price range,the clerke was so professional thanks.
Joyce is a wonderful manager, she keeps the property very clean.I highly recommend this location.
The staff at this location is very professional and responsive. Ms. Joyce, the property manager, is especially considerate, helpful, and also fastidious about following the rules and keeping the facilities clean.
Joyce is so wonderful. She was very helpful and she keeps the facility very clean. A family friendly face you just love to see!!!
Professional and courteous service and very clean!
This is my second time at this facility in 12 years. It has been well mantained in that time and systems have been upgraded in that time which is unusual these days. I needed a place quickly and in under 15 minutes I reserved my space on line and had gate access and unit number texted to me before 9am next business day. Very smooth. The same manager i had 12 years ago is still here today. She is very pleasant to deal with and knows her business. In a world that seems to be falling to pieces elsewhere in the realm of quality this location is holding steady. Thank you.
It's more secure and safe.
Maximize storage use; eliminate any unnecessary space. There's an annoying clown spouting nonsense and moving at a snail's pace—get rid of her.
Great experience. Joyce is wonderful to work with and a great help. Thank you Kent Wilson
Best placed I’ve ever used to store my items.
Joyce was very helpful and made the final stages of my moving process a breeze. She provided me with the information needed to access my storage and even offered us water while we unloaded our items. I highly recommend this location.
Joyce is very helpful and friendly.
Ms. Joyce @ the Sugarland Lexington location is very professional, personable and pleasant. She is very friendly as well and willing to assist in resolving any concerns. Her personality is as bright as her smile!
DLM
Good secure and economical
Excellent storage as staff is so extremely helpful. Competitive prices and clean units.
Richard was extremely helpful with our transition to our new unit. It was a smooth, quick process.
I have been with this location since 2004 and the management has been awesome. Joyce is the kind of manager you can hope for. She cares about the clients and the property. I would suggest anyone and everyone to use this location.
A big thumbs up for Ester and Joyce. Thank you ladies for making a stressful moving trip go much better when I arrived at Public Storage. Your patience and quick action got me into a storage unit for all my belongings. I couldn't ask for two more competent kind and patient workers. a big thank you again.
From S Pacheco 👍😊
Joyce & Maggie were awesome, they were very helpful and answered all my questions. They honestly cared that I had a great experience. Thanks for the great service you guys rock...……..
Ms. Joyce and Mr. Richard are amazing I always feel at home and well taken care of when I come to the facility. They take care of all my needs when I’m there and are very professional when assisting me. I recommend this facility to anyone that has storing needs as this is a GREAT place to rent from.
Joyce did a Fantastic job getting me in, set-up and out. Recommend completely.
Mrs. Joyce is a very kind and helpful person that does wonderful things for the storage. Totally recommend this place! Thank you very much Mrs. Joyce! I am very happy to have a person like her. She is very sweet and friendly on every occasion no matter what, and is always there to help me with whatever I need.
I always met a very nice lady called Joyce.KUDOS to her,she attends to me very politely,all smiles.she is good.yes very good.
The property manager was always helpful and watchful which we appreciated. We felt that our storage was safe and secure at this facility and we never had any issues. If I ever need to get a storage unit again it will be here.
I went there couple days ago and I met an amazing person who provided the best service I’ve ever had, she’s super sweet and nice, ask for Joyce and you will be amazed with the help and service she provides
Joyce the property manager is awesome. She is very professional and knows exactly what she is doing. My 7 months leased ended with no issues except when I was dealing with her assistant Richard.
You need to ask and deal with her directly not with her assistant.
I would highly recommend using this storage if ever you need one.
Joey S.
Joyce is great! Just moved in today and very welcoming atmosphere and quality storage units.
This place is good and I highly recommended to go there. Mr Richard was very helpful and made my day easier! Thank you so much.
Joyce has been nothing short of amazing to us. We have been at this location since April of 2020 and I haven't had a bad experience yet. I pray that I never have one. Customer service is top notch! Rent here!
Richard, the manager was very helpful and gave excellent information for renting my storage unit.
This is the BEST storage facility we have ever rented from. The manager Joyce is so friendly and helpful. She says hi everytime she sees us and is always so nice. The grounds are well kept, and you can tell she takes pride in her property.
Public Storage was perfect for our needs. Clean and safe facilities. Extremely helpful and friendly staff. It was so easy to sign up and cancel when we no longer needed the unit.
When I decided to rent a small storage space, I talked with Joyce because my wife had suggested this specific Public Storage. Joyce not only helped me with my attempt at the online reservations, she also showed me the space and gave me a lock because mine did not fit the new slides they had recently put on some of the spaces. We had more than one delightful conversation, and she was gracious with my long-windedness. I feel confident that I can contact her about any concerns and have them resolved.
It,s very clean and Lady working in Office she is professional and friendly,,,,,Sincerely,...Shawn Franco
Miss Joyce always good & professional Service. Always attentive to our questions.