Public Storage Self-Storage Units at 11222 Magnolia Pkwy, Manvel, TX

Roxanne was amazing!! helped me with my unit answered all my questions very knowledgeable.she is very Kind and sweet showed me how to navigate the app. This girl deserves 100 star rating. Truly amazing thanks so much Roxxy for helping me will do business in the future as well. Will be referring everyone to see this lady

The price is a little high for a facility that does not even have a dumpster when I go to clean up my storage

Roxanne was very helpful, good clean location

Roxxy is so helpful. She made getting our new unit so easy. Her professional and friendly manner really made the process smooth and she helped save us money too!

Roxxy was amazing customer service was awesome, patient, respectful helped me so much. Give her a raise.

I have rented a space at this location since April 2019. Rent was $79 for a year. The rate increased four months ago to $230. Next month rent will increased for the third time in a year to $320. I tried contacting customer service via chat to negotiate the price. Ed, the online chat rep was condescending and dismissive of my concerns. I requested a manager's help. Ed stonewalled to no end then ended the chat abruptly. I notified a district manager via email. Moments Iater I received ramdom notice that my rate review was denied. I plan to seek recourse and to take my business elsewhere.

The manager here Roxy is always amazing no matter the situation she always has a calming demeanor and a smile, she has helped me out so much with my account.i broke glass at my unit and asked for a broom when i saw her walking around cleaning and instead of letting me do it she insisted herself and cleaned up all the glass.

My experience here has been wonderful. I feel that my belongings are safely secured. Caring staff such as my girl Roxxy ensure everything is handled on-site when she's present. Wonderful spirit , ask her for anything and she will make it happen.

Love this location. I have had my storage unit for three years now the price was ridiculous I had to get rid of some items and downsize. But I really hate the fact that it is a kiosk and not an actual storefront! I was shocked to try and obtain some boxes & tape but the entire scenery changed

Fake Reviews! Customer Service is atrocious. Bait & Switch. Price continues to increase.

Amelia has been very helpful and friendly. I would recommend this location to anyone

I recently had the pleasure of experiencing top-notch customer service at Public Storage in Manvel, Texas, and I couldn't be more delighted to share my wonderful experience. Amelia, the staff member who assisted me, went above and beyond to make the process smooth, stress-free, and enjoyable. From the moment I walked into the facility at 11222 Magnolia Parkway, I was impressed by the clean and well-maintained premises. However, what truly stood out was Amelia's professionalism and courtesy. She greeted me with a warm smile and a welcoming attitude that instantly put me at ease. Amelia's expertise was evident as she patiently walked me through the rental process, explaining all the details and ensuring I understood every step. She asked about my storage needs and took the time to show me several unit options, each tailored to different storage requirements. Her knowledge of the available units was impressive, and she made sure to find the perfect fit for my belongings. What sets Amelia apart is her genuine care for the customers. She listened attentively to my concerns and answered all my questions with clarity and patience. It's clear that she takes pride in her work and is committed to providing exceptional service to every client. Throughout my visit, Amelia's professionalism and dedication to her job shone brightly. She made the entire experience hassle-free and left me feeling confident that I had made the right choice in selecting Public Storage. Her attention to detail, friendly demeanor, and willingness to go the extra mile truly make her an asset to the Manvel location. In conclusion, I cannot speak highly enough of the outstanding service I received from Amelia at Public Storage on Magnolia Parkway in Manvel, Texas. She transformed what could have been a mundane storage rental process into a delightful and memorable experience. If you're in need of storage solutions in the Manvel area, I highly recommend visiting this facility and asking for Amelia. She is a true professional who epitomizes exceptional customer service. Thank you, Amelia, for making my day!

I have nothing but great things to say about Public Storage and all thanks go to Amelia!! I really appreciate the kindness and willing to work with me and my situation. It is going on about 7 months now since I have been renting my unit and each and every step or notices delivered to me has been with patience and kindness. Amelia is so sweet and I can tell she loves her job and does it very well!

Amelia is professional and truly helpful. Her customer service demeanor is exceptional and she constantly goes above and beyond to make sure that my Dad and I storage needs are meet. Amelia you are definitely an asset to the Public Storage Company. -Schundra

Amelia is the manager of this location. She was so helpful and went the extra mile to accommodate me. Highly recommend!

Awesome customer services with Amelia she goes way above and beyond

I just moved to the state and with trying to do things over the phone is stressful. Amelia gave me the guarantee the movers can drive up and she arranged to meet with me to remove the lock I didn't need. I am so happy with her customer service already, I can feel this will be a great match already. I am a property manager as well so I am very happy with choosing this location.

Amelia have good customer service

Great job to Amelia for going way and about and very helpful

A great facility. Clean, management is great. The best experience I’ve had. This is the place to go for your storage needs.

My mom has a storage here at this location and every time we here Amelia always shows great customer service! Thank you so much

Amelia was very helpful and patient ... Recommend this location and Office Manager

I had an increase in my storage rent which I wasn’t prepared to pay. I called the PS on Magnolia Rd. in Manvel, Tx & spoke with Ms. Amelia. She assured me she would see what she could do. Well she got me approved to keep my rent the same for 6 mo. She also made a follow up call to me to make sure I was aware of the good news. Thank u Ms Amelia for all your help.

AMELIE HAS A VERY GREAT PERSONALITY AND CUSTOMER SERVICE. EVERY TIME I SEE HER IT SMILES AND ALWAYS POSITIVE VIBES KEEP UP THE PHENOMENAL WORK

Before I came to Public Storeage I went physically to 3 different places. I wanted to see the spaces in person and Amelia the site manager went above and beyond and showed me 3 different size Storeages. They were all very clean and well climatized. The property is very well kept, super secure with cameras. Love that kind of convenience and hospitality from a facility and more than helpful person.

Amelia was very helpful, in the set up but also is one of the main reason we stick with public storage for our storage needs long term vs. Going elsewhere

Amelia has the best customer service when it comes to serving all of her customers. Shoe goes out of her way to make her customers feel like they are at home and very appreciative thanks Amelia !

Ms Amillion is the Best alway pleasant , personable willing to help and always seems to a solution!!! She’s Awesome

We have been using this facility for over 2 years and have received nothing but great communication and interaction with Amelia. Her energy and willingness to help is refreshing. As we prepare to move all of our belongings into a new house, I want to say thank you for the great customer service. I highly recommend this location!

Amelia is absolutely fantastic and was so helpful!

Amelia was a great help.

Just wanted to say, Amelia, Property Manager at the 11222 Magnolia Prkwy location is AWESOME! She was so helpful in explaining everything from the kiosk to showing me the unit. I truly appreciate good customer service which make the whole process easier. Thank you Amelia. Keep shining with your professionalism and excellent customer service. I see greatness in you!

It's way TOO HOT in there they need to put the the workers where they talk face to face not no dum screen!!

Great customer service at this location. We completed an online reservation and quickly received a call from Amelia. Even though it was Memorial Day weekend, she offered to show us the available units promptly. Property is immaculate! Highly recommend Amelia and this Public Storage location.

Amelia was very helpful & professional. She showed me the difference between 2 different sizes that helped me choose the perfect fit for me. Great personality during our visit today!

Amelia, is a great asset to this company! She’s ALWAYS been very attentive and helpful! Amelia, will go the extra mile if she can to make a situation right! Thank you Amelia for your outstanding service! Customer since 2016

They really went out of their way to help. The price was reasonable, the units are easy to access, and the area is well populated.

Very nice manager Amelia, she keeps everything clean

Amelia was so amazing and so helpful. Loved her!!!!!

Amelia provided outstanding customer service! She made the process easy for a busy professional like myself. Public Storage is lucky to have Amelia on their team.

Mrs..Amelia was amazing today Fast and Fun service ....

Customer service at its finest!! Can't get better than this. Amelia is so knowledgeable and just great at what she does, keep up the good work

Public Storage is pretty well known in the Houston area, but this location gets the little things right. Automated gates that open from an app, a covered area to load/unload when the weather is not cooperating, and a friendly staff that will answer all your questions. Amelia was very helpful in getting me into my unit and telling me what I could expect. Move-in was less than 10 minutes. This facility has a combination of a/c and non a/c spaces. Access is easy on/off Magnolia. Thanks!

Great service super clean property asome costumer service Amelia assist me and she is Ben a great lady all the time I go nice smile and polite

Amelia is a wonderful manager she takes care of me every time I’m at the location thanks Amelia for all your help

Great customer service at this location thanks Amelia.

GREAT AND SAFE PLACE TO HAVE YOUR THINGS, THE FACILITY IS CLEAN AND WELL KEPT. GATE ALWAYS ALLOWS YOU ACCESS AND THE LADY AMELIA GAVE ME AND MY FAMILY INCREDIBLE CUSTOMER SERVICES EXPERIENCE EVERYTIME WE COME IN. BEEN A CUSTOMER SINCE 2019, NEED MORE PEOPLE WITH CARING HEARTS LIKE THIS IN CUSTOMER SERVICE.

Awesome! Manager was very friendly, professional and fast! Very clean facility as well. Thank you so much!

Amelia has the best customer service when it comes to serving her customers

The CSR rep, Amelia was professional, friendly and helpful. Prices were competitive and the place was clean. Amelia made sure the transaction was completed accurately and quickly.

Amelia was a wonderful,nice friend sales representative i have ever meet her service was top notch.

Everyone knows moving is such a stressful situation. But Amelia makes the storage experience so much easier. She goes above and beyond for her customer and always is available and willing to help. She is an amazing person and she works so hard for us! She is definitely an asset in the store and she deserves recognitiion! 😊thank you Amelia!!!

Amelia is amazing. She is always very kind and helpful. This location is very clean and I loved storing my stuff here. Thank you public storage and thank you Amelia!!

Amelia always takes care of me when I come to this location to makes my payments she deserve more than a 5 star review

Amelia (property manager) takes care of concerns and follows up and goes above and beyond to correct any issues and keep her customers happy!

Amelia is the absolute best to work with! Super efficient and knowledgeable. Will definitely refer friends and family in the area!

Amelia is the bomb. Great customer service. Looking forward to this union.

I am a return customer at this location and Amelia has always took care of me when it came to my storage needs. Facility is always clean and I would recommend friends and family to this location. She deserves more than a 5 star review

Amelia is awesome. She turned my stressful situation into a great experience. Cindy and Lisa were so personable. I highly recommend this location.

Amelia is top-notch in her personality, enthusiasm, and customer service! If she doesn't have it, she'll fix it immediately, and provide a greater experience than you might have planned! and Her smile makes the arduous process of moving a more pleasant experience! Thank you for treating your clients like family 🥰

Amelia has the best customer service every time I come to this location to make my payments. She took very care of me today with helping me keep my rate the same it couldn't get no better than this. Thanks Amelia for your help!

Amelia was great 👍 she was so friendly and helpful and she knew how to explain all the information needed in the renting storage .

Amelia has really great customer service very welcoming helpful very informative with clean property

Amelia is perfect representative! Place is clean and she’s friendly.

Amelia was great while working with me. I highly recommend her.

Customer service is amazing! Amelia has always helped me and is so patient and SO kind! Perfect representation for Public Storage!

Amelia !! Is is a jewel !! She was able to contact the powers that be and remove my late fee! Her customer service is unmatched, honestly she is the reason I’m still there!

We recently were able to move out of one unit. Amelia helped make it easy and even helped lower our rent on our current unit. We have been customers for 6+ years, and Amelia has the best customer service

Amelia was really informative and very helpful

Amelia is wonderful person with a great personality. Great customer service!!

Amelia the front lady is awesome person to talk too. Very informative and understanding! Will continue to keep my storages at her facility!

Amelia was very helpful, and customer service was out of this world.

Easy to book. Customer satisfaction is top priority. Amelia is the absolute best! Her customer service is beyond top tier. I’d give her 50 stars if I could

Loved amelia very friendly good customer service made for a good environment.

Amelia was very informative,friendly and goes above and beyond for her customers

Amelia has great customer service she help me with all my storage needs thank you Amelia

Amelia was a helper person very kind , friendly, and she helpe me to find my storage ,thanks a lot for her. This new comment I want to see thanks a lot for Joseph how help me to move in another storge and I appreciate his help , he was very kind, friendly and his best for me ,thanks alot Joseph .

Great customer service!!!! Amelia helped us with all our concerns and queries. Very friendly and helpful.

Amelia provided amazing customer service and thoroughly explained everything we needed to know regarding our first storage unit rental. We appreciate her enthusiasm and patience through the process.

Just got a storage unit today and had an incredible customer service experience. Thank you so much Amelia for the unit and the experience

Amelia is Always polite respectful and willing to go out her way to help with any concerns

Amelia is THE BEST! It's always a pleasure speaking to her, she has wonderful customer service. She really takes care of the property and her customers! Such a great asset to the company!

Amelia is SO AWESOME! She goes out of the way to make sure that our questions are answered and that our items are well protected. I highly recommend this storage location.

Wow I cannot say enough of the customer service at this location. I had trouble online with setting up an account and renting a unit so I called and spoke to Amelia and she was so patient and kind. She was able to help me with everything I needed. It took a while to get everything sorted out but she never gave me the impression that I was taking up too much of her time. I was able to get the unit at a great monthly rate and she told me that if I needed anything to just reach out to her and she’d be happy to help. You can tell that she really enjoys her job! Thanks Amelia for your help and patience!

Amelia is AWESOME! She’s extremely helpful and really tried to work with me whenever I need her to be in office for assistance!

By far the best storage in town, Amelia has great customer service and is highly informative. I would highly recommend this storage facility for those in need.

Amelia made this transition so easy for me. You can tell that she has passion behind what she does. She showed patience with me and helped me to make the best decision for my needs. I also love the fact that each time that I had interactions with her she was joyful and smiling. Thank you Amilia for caring for people in the middle of chaos and transition ❤️ Marie Grove

Amelia was awesome. Very knowledgeable and helpful with getting me and my family set up with out new lease.

Amelia was so nice and helpful. This is my first time using Public Storage or even needing to utilize a storage and Amelia did not hesitate to educate and explain how everything works and what's best for my situation. She made this move from Las Vegas to Houston easy on that part. Amelia is always available and flexible with our needs. Thank you for your hospitality Amelia. Highly recommend this Public Storage

Amelia is awesome! She made sure everything was done perfectly

AMELIA WAS/IS FANTASTIC! I stopped by this location to figure out what was going on with our company’s storage units and Amelia was so helpful, gracious and patient and she helped me solve my problem. She really is the epitome of customer service and a great asset to Public Storage.

Joshua helps us a lot. He is the best of the best!!!!

From the time I arrived there Ms. Amelia made everything smooth and easy she was a joy to have here thank you for the awesome experience.

Great Service. Amelia was very helpful and kind.

I have been with Public storage for almost two years and Mrs. Amelia is always helpful, pleasant and eager to help her customers. Her positive and upbeat personality is refreshing to me because customer service was horrible at this location before she arrived. Whenever I have a problem she always helps with a solution. Great customer service

Amelia was amazing and so lovable! She made the experienceso much fun.

I just want to take the time out to thank Mrs. Amelia for helping me pick out boxes for me and my mom to pack and saving money! You deserve more than 5 stars ⭐️!

Love this location! Daniel was quick and efficient in helping me understand my different options :)

I ABSOLUTELY LOVE THE DECISION I MADE TO STORE MY PERSONAL BELONGINGS AT THE PUBLIC STORAGE BUILDING AT THE MANCEL LOCATION!! MS.AMELIA IS ABSOLUTELY THE BEST!! SHE WAS VERY HELPFUL & THE SWEETEST!! I PROMISE YOU WONT GO WRONG AT THIS LOCATION!!

You can't get it any easier to rent and store it.

Amelia had excellent customer services! Very welcoming and helpful through out the process

I appreciate Amelia she was so bubbly and helpful. Public Storage should be happy to have some one like her in this mean world. She was such a breath of fresh air and my storage space was just the right one for me.

I went in today, to inquire about a space and Ms. Amelia was amazing! Super friendly, informative, and answered all 5000 of my questions. I’ve used this storage location in the past, and today I remember why I chose this location-convenience and friendly staff!

Amelia is an amazing person. She did an excellent job by helping me right away with my issue on changing to a larger storage. She is a welcoming & accommodating kind of a person that everyone wants. Proud to be working with Amelia and thank you public storage for having her.

I went in to ask about the prices and units, and spoke with a gentleman there named Joshua Rodriguez. He was very professional and informative. The property looked well kept and I was impressed with his customer service. I will return. Thanks!

Great location to store, very clean. And Patricia is very helpful.

Daniel and Patricia were great!!

The manager is very nice and professional.

Went to this location to get an additional storage unit, had the pleasure of working with Amelia. she was very professional and helpful. I would definitely recommend Public Storage after my wonderful experience there!!!

Amelia is a great customer service rep! I like Her attentiveness and concern about me getting the right storage. She explained everything and made sure I knew and understood from payments to occupying to leaving. Her personality was Excellent… we need more like her even on a Hot day!!!

Amelia is very professional and courtesy, she made me feel very welcomed and answered all of my questions.

Amelia, was very professional and knowledgeable about what she does. Great personality!

Amelia, the manager for this facility, was not only professional but truly treated me like family. While I was visiting my storage unit I observed her go above and beyond to help clients. You can tell that this is not just a job for her, but she has a passion for her customers. I will across the country and I have no doubts that if any concerns or issues come up I trust Amelia one hundred percent to either take care of it herself or do anything she can work with me to take care of it. I don't feel like a customer, I feel like a friend. It is a great peace of mind knowing I have left my possessions in the care of personnel like the ones that work at this Public Storage.

This review is replacing a 1-start review that I posted yesterday. My issue was legitimate but it turns out that the problem was with Public Storage corporate customer service and not the Magnolia Pkwy location specifically. This was demonstrated when Amelia, the local facility manager, called me regarding my review and was already working on solutions to the issue. While the the indifference shown by Public Storage’s so-called customer service prevents this being a 5-star review by association, I was very pleased to find that Ms. Amelia runs her facility very hands on and with concern for her customers. I would definitely consider using this location for storage in the future.

Ms. Samantha was very professional, knowledgeable (explained everything) and kind.

Amelia was the Best. She was very attentive. She answered every question that I could imagine asking. She was at the top call the store places to fulfill my needs. Just because her units were full, just have to see that. But she did come with a smile, With enthusiasm.

Gwen HAS AMAZING CUSTOMER SERVICE! I have never really been inside the office before and she made my experience wonderful! She made me feel so comfortable! I almost didn’t wanna leave lol #weneedmorepeoplelikegwen

We had great customer service with Amelia. She helped us out and fast to get our storage rental and was friendly.

Excellent location, very clean. Amelia was super nice and provided wonderful customer service!

Amelia was so nice and kind! The best service I’ve ever had at public storage. She explained everything in great detail. The building is spotless and extremely secure, several cameras located around the property. Amelia has phenomenal customer service and professionalism! I hope that her outstanding services will not go unnoticed, she definitely deserves the recognition!❤️

Amelia is the best. Go see her for all your storage needs.

Amelia was very helpful and has great customer service! The units and property are very clean!

Amelia was so helpful and nice and GREAT customer service she went over and beyond to help me with my move in. I will be doing business with her again at this location.

Great customer service.

Omgg Amelia has the best customer service hands down💕

The ladies are a most excellent with everybody's issues plus they help you out as much as they can

Amelia has great customer service and also has the attitude a great customer needs.

GWEN WAS SO AWSOME SHE GIVES THE BEST CUSTOMER SERVICE. THIS FACILITY ALWAYS CLEAN. I ENJOY RENTING FROM HERE. THANKS FOR GOOD SERVICE. NICOLE EDISON

Amelia and Gwen are amazing! They were both so professional and very helpful. A definite thumbs up!

This storage is amazing and Ms.Gwen is the absolute best always checking on me and keeping me updated with the Facility and it’s been a big help and she’s just the cherry on top of it all. Way to go Ms Gwen !🙏🏾

I've been using this storage location for about 2.5 years now. Amelia has been the best. She was able to get me a price adjustment for my unit and took care of it so fast while I was waiting to make my payment. She is efficient, always greets you with a smile and goes above and beyond to help. Thanks Amelia!

It is so nice to deal with people who treat you with such care. Gwen at the PS on Magnolia was so helpful.

Very courteous

Gwen is one of those people that reminds there’s still good in the world. She was so sweet, patient and beyond helpful. I had the pleasure of speaking with her twice on two separate occasions and each time, she truly went above and beyond just to help me. You never know what people are going through and she just put a smile on my face through a rough time.

This particular public storage facility is nice and clean. Amelia is always smiling and asking how my day is when I come to the property. Amelia is always on property cleaning when I’m coming to my storage. If you need a storage this is the public storage place to come for your storage needs

Amelia is super nice and always makes you feel welcomed.

There is so much I can truly say about Amelia. Her spirit when you walk into the store is just amazing. Warm, welcoming and friendly smile ready to assist you with your needs. She was able to get us set up with the right size space with all of her knowledge she deserves 10+ star. Thanks Amelia for all that you do to help your customers

This place is always so clean and the staff so friendly. Thank you to Amelia for helping me find a unit that will benefit my needs without breaking my bank with hidden fees.

Amelia was outstanding!