Pia was very nice and explain everything
I do recommend this location
We have used this storage facility for years, and Kale and the team have gone above and beyond to support us. The entire team is incredibly caring, and truly dedicated to making life a little easier for all tenants.
The staff was Great and informative however the product description lacks information. Ive sign up on line for a 10x15 with a full roll up door. When picking up the lock and key found that the door was modified to a partial opening. My product will not fit through the modified rigged opening. I asked the attendant to assist me with a unit with full function door. Stated, no refunds, full price for different unit plus a transfer fee. I left it alone. We have not stored anything as of yet. Plus the unit itself has drywall missing. The locking mechanism is bent and rusty. The modified opening struggles to role up. I will probably not be able to use the space. Its in pretty bad shape. It appears that garage doors may be due replacements. Again, the staff on site was friendly and informative, but did not have the authority to override. The rating is for the staff.
Good place excellent service
Lo no
Great Customer Service from Hale the Manager at that location positive attitude, genuine spirit. Awesome attitude
Kale is a terrific property. Her customer service is outstanding and why I chose this facility over others. I highly recommend the place.
I did everything online. No wait, no hassle. Definitely recommend if you are in need of an affordable, safe place to store some things.
Manager showed me the unit and said, "nobody can hear anything back here," and winked. Didn't love the wording. Great rates though!
Wonderful service and a great team my Helper was the best
This place is not like it was before, they have renovated and got rid of all the cars n trucks parking. Now it’s all climate controlled buildings there.
Kale was amazing in helping me out with some lock issues I had and she is the best.
If anyone wants to rent a storage I would definitely recommend this place and make sure you call Kale. She is absolutely wonderful and helpful.
Very respectful and helpful overall customer service 10
I highly recommend this place because you have enough space to store your items at a low cost price. Move in and move out is very easy and you have an app to track your monthly payment, make payments, ask for help, gate remote and upgrade.
Shannon me ajudou bastante quando precisei locar um espaço, muito agradável e local muito bom.
I didn’t have to go into any office or speak with anyone to get a unit. It was so easy to pick a unit onlin
Thanks for all your help your are the best KALE
clean, friendly staff, good prices.
Great staff ni issues pleased witg everything.
Kale was awesome she acknowledge everything i needed for for my storage she had a good personality and the storage was brand new and clean thank you again
Kale has been very helpful and is very knowledgeable about what we need and want. You need more people like her!
The storage facility was very well maintained, clean, and secure. The customer service was excellent — friendly, helpful, and quick to assist whenever needed.
Shannon is always helpfull
Dont hesitate to rent at this location, safe area and clean units...The Manager at the property was extremely professional showed genuine concern for my needs, exceeded my expectations not to mention the pricing is appx 30% cheaper than other local rental agencies
Place is very accommodating. We literally drove around for hours looking for a place in the area. This place was the best. Hands down.
The self-service move in experience was very smooth. We moved our stuff in on a Sunday when the front office was closed, but everything we needed was in the app so we were able to access our indoor, climate-controlled unit even though we had never been there before. Prices seemed reasonable and the place was very clean and well kept.
Came in and Shannon gave me great service- needed some boxes and she hooked me up- thank you
Shannon was great and easy to rent with. I just got the unit today so I can’t speak for security or anything. The units are new and clean, not sure if the old reviews are from the old owners. So far so good, but I wish they were open later than 6 for access
Great customer service from Shannon she helped me with my move in and all the paperwork
Shannon provides excellent service
Alvin was a great helpful
I really was in a tight bind and needed help figuring out things and getting stuff done, really frustrated and overwhelmed, but when I spoke to kale in the front office she was very professional very informative, and very patient with me and my thousands of questions…she helped me with my situation so fast ,and I do mean she got on it as soon as she could,, She made my day words cannot express how thankful I am of her. Would definitely recommend when going in to ask for KALE! She is the best!!!
I love how clean and accessible the unit is, extremely accommodating to needs and ensuring to find the right size unit! Shannon has been amazing in assisting and always smiling and waving!!! 10/10!!!
Krystal n Shannon was great highly recommend
Shannon was great had me in and out
Shannon and Krystal was great helped me on my bill highly recommend
Shannon great customer service
Clean, secure, new. Personell helpful.
Shannon is fast and friendly. She is always busy but takes time to answer my questions.
I’ve been storing stuff for my business at various storage facilities for several years. This location has been the best run and I plan to move all my stuff here. Shannon has been very helpful in helping manage all these changes. She listens to what I say and has made some good recommendations. She is so helpful and knowledgeable. Thank you.
Mrs, Shannon was kind and answer all our questions I full recommend her
Shannon very helpful thank you so much
SHANNON consistently went above & beyond to provide outstanding customer service. I stored my belongins in Public Storage units at 4 different addresses. Over a 2-year period, she was the one who thoroughly listened, provided reliable advice and brainstormed with me until each problem was solved. Every time.
So grateful. Shannon is the definition of Professional Customer Service. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Thank you Shannon for your help today!
Rented by Shannon great experience
Amazing staff!! Very helpful and answered every single one of my questions and also walked with me to show me my storage unit.
Shenon she is very nice and friendly
Shannon was very helpful , friendly and nice. She is great 👍 👌 👏
Shannon was great. The property was clean and she was very knowledgeable
She was very nice and helpful
Shanon was very helpful and nice
Shannon was extremely helpful. She made the entire process smooth and stress-free. Very professional, knowledgeable, and friendly.
Shannon Chandler was a delight! She was very knowledgeable and the property was very clean! I’d use this place again!
Thank you to TY for helping me with my problem and what happened to me and my family. They change the price of your unit out of no where. On my birthday my storage got broken into. I think they did it because I was late on my payment. I paid them before the date they gave me before my lock got cut and they still cut my lock & called me the next day saying my unit was broke into. Took all my wife and kids clothes and other stuff.
Shannon was very helpful and friendly.
Shannon was amazing she helped us get into a unit and managed to get us the next month for only a dollar! what ever they pay her isn't enough!
Shannon is the BEST in the business. She made sure that all of my questions were answered and took great care of me. You can trust her with the details.
First month using this storage but very great business, communication is awesome and Shannon is a very professional and understanding I really appreciate her I was all over the place but she calmed me down and helped me out
Shannon thank you so much for the help; plus the follow up with your assistance. Will continue to do business here
Alvin Davis does a great job and always available to assist if there is problem
I had the best experience with Tricia Sam at the 100 n MacArthur blvd Irving location! She was super kind and very helpful. Any questions I had, she answered with patients and a smile. Would definitely recommend visiting when she's there!
Great customer service fromshannon
La Chona great customer service
I’ve had my trailer parked here for almost a year. Recently my credit card expired so I switched over to a new card. The auto-renew didn’t follow over to the new card but they called to let me know so I didn’t miss my payment.
So thankful for them going out of their way to help me avoid late fees or worse!
I had a problem with renting a unit and the lady here helped me get a hold of the right person!
My storage experience went great thanks to Shannon you need more like her on your team
I’ve had my storage at this location for a little over a year now and Ms.Shannon is by far the absolute BEST! She’s extremely helpful & kind with phenomenal customer service. We need more people in the world like her. Thank you 💕
Exelent service for shanon
La Chona. Excellent managr. Great help
Thi and rebecca reach out to me to talk about it and they apologize saying sorry that won’t happen again really nice people
Shannon helped with move in great job
Great customer service from Mrs. Shannon! Very helpful and professional! We appreciate your help and time. Genuine customer service is difficult to come by so her service is truly appreciated. Thank you!
Thanks Shannon I got the APP
Excellent customer service
I recommend this location
Alvin Davis was great Help for my Unit!
Great Great Great
Awesome customer service with the property manager Mr. Alvin Davis
I recommend to all!
Fats friendly customer from shannon
Excellent Customer Service...
Alvin, The Property Manager... Very informative and patient with explaining and answering my questions about the units at this location... I will be renting a storage unit.
I am grateful to have chosen public storage, they have helped me with discounts on these difficult times. Thanks guys.
manager shannon provided great customer service
Isabel was such a great help
Customer service greeting me kindly. Isabel answered all my questions and will definitely be back to rent. Great staff
Shannon provided me with customer service
Isabel was amazing in helping my with customer service. I would recommend this place for storage unit.
Tengo timpo rentando con esa conpania es Buena
Isabel went above & beyond to help me
Ana is great. Great service
Great service thank you Ana
Ty reached out to me and explained why there was nobody at that location.
Great customer service. Ana always greats me with a smile and is ready to answer any questions I may have. Easy and accessible location too!
Execelente servicio al cliente de parte de Ana recomendó esta locación
Fastest rental by ana great customer service
Best customer service Ana was really helpful
Ana is such a great manager always on top of things she need a raise 😀
One of the best locations I have been too, Ana is awesome! She made sure the rental process was easy and I had everything I needed for my space. Ask for Ana she is my go to at this location :)
Muy buena atención de parte de ana muy amable y muy atenta super facil rentar y te ayuda en todo muy agradecido super recomendado
Monika was so nice and helpful..Thank u
Ana is very polite and hard working
Friendly and great service
Ana fue super amable y eficiente. Creo que debería ser LA EMPLEADA DEL MES!!! GraciasAna!!!!
Ana is very profesional and helpful cant have anyone better than her
Ana si Great help thank you. Public Storage berda more Anas
Ana is great with whatvshe does
Came in
Staff was helpful and made it fast and easy
Ana is super friendly and professional made things super easy
Came in yesterday to see unit the guy in here was not I'm the office and the door was open I was in the office for awhile and no one came to the front had to scream hello for the guy to show up asked to see the unit he just took me to the unit asked to see the unit and he said no that I had to rent it to see it . Very unprofessional he left after that. The only reason I'm giving a 5 star is because I met Ana today completely different experience. Day and night
I came in met Ana she was nice and very professional
De buen gusto me atendieron, tienen bien organizado me ayudo y me mostró con amabilidad la sñrt Misty.
Krystal was great helped switch me locations with no time highly recommended
Love this location! Misty is great!
The store manager misty was AWESOME...and very helpful and polite.....raise her pay!!!!!!!!!!
Misty was helpful today. Great customer service skills.
Ana is our go to rep. We love her so much she hS always been professionally for all the units we have and had. A blessing to our business.
Ana provided excellent customer service
Ana was beyond helpful with my move out process. She is very friendly and professional. She went above and beyond to help me with the issues I was having. I look forward to working with her again.
Ana has provided excellent service very professional
Thank you Misty for the most pleasant check in experience. Public Storage, best to let you know she's a keeper.
Came in here to do a rental for beltline since it’s close. Ana was great help even though I was a handful
Ana is always very polite and helpful always working hard inside and outside. Public storage needs more Anas.
Ana was very helpful and professional
Ana was very polite and profesional helped me with everything even help me with the app very clean place
It's a great location in the people that work there are great at this location and very nice
Tania was very friendly and helpful she helped me with my storage needs
Came in here with a few questions Ana was able to answer all of them very professionally and friendly 😀
Came in and is very professional and provides customer service