Public Storage Self-Storage Units at 100 N MacArthur Blvd, Irving, TX

Thank you to TY for helping me with my problem and what happened to me and my family. They change the price of your unit out of no where. On my birthday my storage got broken into. I think they did it because I was late on my payment. I paid them before the date they gave me before my lock got cut and they still cut my lock & called me the next day saying my unit was broke into. Took all my wife and kids clothes and other stuff.

Shannon was very helpful and friendly.

Shannon was amazing she helped us get into a unit and managed to get us the next month for only a dollar! what ever they pay her isn't enough!

Shannon is the BEST in the business. She made sure that all of my questions were answered and took great care of me. You can trust her with the details.

First month using this storage but very great business, communication is awesome and Shannon is a very professional and understanding I really appreciate her I was all over the place but she calmed me down and helped me out

DO NOT STORE YOUR ITEMS WITH THEM! If I could do less starts I would. My storage unit was broken into in December by the person renting next to us. We know storage units it happens but how public storage and the manager handled it was absurd. The day we found out it was broken into we moved everything out and didn’t go back. The manager told me the reason my unit was broken into was because a form wasn’t signed by us? Some mysterious form that no one else at public storage knows about. Then when trying to get our money back, rather than refunding as discussed, our friends here OPENED A SECOND ACCOUNT IN OUR NAME AND CREDITED THE ACCOUNT. After going through hoops to get that fixed (not through the manager as she’s the one illegally doing these things) WE GET SENT A $200 BILL FOR THIS STORAGE UNIT SHE OPENED UP HERSELF WITHOUT OUR CONSENT. And now she is refusing to respond to us or answer any calls or correspondence. We’ve had to talk to other managers at other locations to get further help because THE MANAGER AT MACAURTHURS LOCATION IS FRAUDULENTLY CHARGING CUSTOMERS, CREATING FLASE ACCOUNTS AND NOT FOLLOWING THROUGH WITH WHATS RIGHT. I’ve got every phone type of correspondence with them documented and RECORDED. Phone call. Emails. Text messages. All of them are recorded.

Shannon checked me in

Shannon thank you so much for the help; plus the follow up with your assistance. Will continue to do business here

Tricia is awesome.

Alvin Davis does a great job and always available to assist if there is problem

I had the best experience with Tricia Sam at the 100 n MacArthur blvd Irving location! She was super kind and very helpful. Any questions I had, she answered with patients and a smile. Would definitely recommend visiting when she's there!

Great customer service fromshannon

Shannon is AMAZING!!!

*Beware of Price Gouging and Misleading Promotions* I initially chose Public Storage at 100 N MacArthur Blvd because of their promotion offering a rate of $84.40 per month. It seemed like a fair deal, but it quickly turned into a nightmare. After a few months, my monthly rate started climbing without notice or explanation: first $130.85 in March, then $111 in April, and by June, it had jumped to $151. Most recently, I received an email informing me the rate was going up again to $178! This means I'm now being charged more than double the original rate I agreed to. When I called to question these charges, the location manager claimed that notifications about rate increases are sent every 30 days. However, I never received any of these notifications. This practice feels like a bait-and-switch tactic, misleading customers with a low initial rate only to hike prices shortly after signing up. Despite speaking with multiple representatives, I have not received a clear resolution. I believe this is an unfair practice and may even violate consumer protection laws. If you're considering using this location, be aware of their inconsistent pricing and lack of transparency. I hope this review helps others avoid the same frustrating experience.

Terrible location if you have a large vehicle, or a long trailer. The roads are too narrow for anything much larger than a cargo van to get direct access to the units. I had to park on the outer roadway and carry all my stuff to my unit rather than being able to park in front of my space. I was not the only one with this issue while I was moving stuff in. The units have very narrow doors. There is an additional door to the unit, but it is locked shut with a padlock on the inside. I chose this facility using a satellite view because it seemed to have better access for a large vehicle, but I was wrong.

La Chona great customer service

I’ve had my trailer parked here for almost a year. Recently my credit card expired so I switched over to a new card. The auto-renew didn’t follow over to the new card but they called to let me know so I didn’t miss my payment. So thankful for them going out of their way to help me avoid late fees or worse!

I had a problem with renting a unit and the lady here helped me get a hold of the right person!

My storage experience went great thanks to Shannon you need more like her on your team

I’ve had my storage at this location for a little over a year now and Ms.Shannon is by far the absolute BEST! She’s extremely helpful & kind with phenomenal customer service. We need more people in the world like her. Thank you 💕

Exelent service for shanon

Great service Shannon

La Chona. Excellent managr. Great help

Thi and rebecca reach out to me to talk about it and they apologize saying sorry that won’t happen again really nice people

Shannon helped with move in great job

Great customer service from Mrs. Shannon! Very helpful and professional! We appreciate your help and time. Genuine customer service is difficult to come by so her service is truly appreciated. Thank you!

Thanks Shannon I got the APP

Excellent customer service I recommend this location Alvin Davis was great Help for my Unit!

Great Great Great Awesome customer service with the property manager Mr. Alvin Davis I recommend to all!

Fats friendly customer from shannon

Muibien Muibien servicio

Excellent Customer Service... Alvin, The Property Manager... Very informative and patient with explaining and answering my questions about the units at this location... I will be renting a storage unit.

WORST EXPERIENCE EVER! They have awful customer service, they don’t care about you or your stuff, they stole my uncle RV trailer , don’t come here your stuff are not secure or safe.!!!!!!

I am grateful to have chosen public storage, they have helped me with discounts on these difficult times. Thanks guys.

Mala actitud..me robaron la Rv y ni quisieron chequear las cámaras ,suena sospechoso noooo ..propietario solo reacciona 5 🌟porque no dice que su seguridad no sirve que no quieren chequear cámaras que no les interesa el robo que tuvo lugar en su propiedad y a su cargo .

manager shannon provided great customer service

Isabel was such a great help

Customer service greeting me kindly. Isabel answered all my questions and will definitely be back to rent. Great staff

Shannon provided me with customer service

Isabel was amazing in helping my with customer service. I would recommend this place for storage unit.

Tengo timpo rentando con esa conpania es Buena

Isabel went above & beyond to help me

Gate box to high if in a car.

Rent here if you want a monthly incease...absolute scam in my opinion. I wasn't there a month when my I received my first rent increase. Customer service was no help when called. Stay away at all costs...they will bleed you dry.

Ana is great. Great service

No sirve aquí todo les molesta y el manager en vez de ayudarte te pone trabas y la muchacha del martes y miércoles no sirve lo único bueno de ella es correr los clientes no se los recomiendo piense antes de venir miren por qué están vacíos por el trato que dan

Great service thank you Ana

Ana great experience

Todo perfecto muy bien

Ty reached out to me and explained why there was nobody at that location.

I'm a bit angry. Came to this location 3 times to pay. There's nobody inside and I knocked on the door. Monday is my only off day to run errands.

Great customer service. Ana always greats me with a smile and is ready to answer any questions I may have. Easy and accessible location too!

Execelente servicio al cliente de parte de Ana recomendó esta locación

Fastest rental by ana great customer service

Best customer service Ana was really helpful

Ana is such a great manager always on top of things she need a raise 😀

One of the best locations I have been too, Ana is awesome! She made sure the rental process was easy and I had everything I needed for my space. Ask for Ana she is my go to at this location :)

Muy buena atención de parte de ana muy amable y muy atenta super facil rentar y te ayuda en todo muy agradecido super recomendado

Monika was so nice and helpful..Thank u

Ana is very polite and hard working

Friendly and great service

Ana fue super amable y eficiente. Creo que debería ser LA EMPLEADA DEL MES!!! GraciasAna!!!!

Ana is very profesional and helpful cant have anyone better than her

Ana si Great help thank you. Public Storage berda more Anas

Ana is great with whatvshe does

Came in Staff was helpful and made it fast and easy

great service

Ana is super friendly and professional made things super easy

2 veces ya nos robaron....lamentable 😔

Came in yesterday to see unit the guy in here was not I'm the office and the door was open I was in the office for awhile and no one came to the front had to scream hello for the guy to show up asked to see the unit he just took me to the unit asked to see the unit and he said no that I had to rent it to see it . Very unprofessional he left after that. The only reason I'm giving a 5 star is because I met Ana today completely different experience. Day and night

I came in met Ana she was nice and very professional

I rented one on the last week of the month and no one informed me that I had rent on the 1 first one of the month that's crazy and scandalous won't recommend them even if they paid me for loosing my stuff

De buen gusto me atendieron, tienen bien organizado me ayudo y me mostró con amabilidad la sñrt Misty.

Krystal was great helped switch me locations with no time highly recommended

Love this location! Misty is great!

The store manager misty was AWESOME...and very helpful and polite.....raise her pay!!!!!!!!!!

Misty was helpful today. Great customer service skills.

Ana is our go to rep. We love her so much she hS always been professionally for all the units we have and had. A blessing to our business.

Ana provided excellent customer service

Ana was beyond helpful with my move out process. She is very friendly and professional. She went above and beyond to help me with the issues I was having. I look forward to working with her again.

Very nice service

Ana has provided excellent service very professional

Thank you Misty for the most pleasant check in experience. Public Storage, best to let you know she's a keeper.

Came in here to do a rental for beltline since it’s close. Ana was great help even though I was a handful

I wouldnt even gove this a 1 star if i could leave a review however we rented a spot out for our rv the gate was NEVER closed they claim its secure its not !!! There are nails and screws all over the parking lot so its not maintained as well there are rvs there that dont get moved or unable to move homeless people sleeping in gate on ground under other peoples property with empty beer bottles everywhere and the smell of urine and dirty bedding all around other peoples rvs and what ever else is stored there and the company dont see this as a problem the compa y doesnt make you aware if gate breaks its a situation of fingers crossed your stuff dont get broken into or vandalized while paying roughly 153.00 a month to store an expensive rv After making this post i can say Anastasia called me today to see if she can make things right she is taking the new may charge off my acct as i did try to close my acct at beginning of may and heard all my concerns and complaints and they way i was spoken to if u are looking for a storage facility even if it is from on line ask questions of conditions and if they are having any problems with their property or even gates ask if u will be notified if something dont work and ask if they are doing any construction what would be the best way to be able to contact them take pics of facilities grounds and area that you are renting so no matter you have everything you will need but Anastasia did make things right and i really appreciate her for that morr then she knows and completely greatful she had reached out i do have to say i would have like the person that i talked to that works at facility to at the least apologize but if not thats ok too and im glad they acknowledged more training and was able to see how things are being ran at property and i have to say if they do the cleaning and training then this would be a good place to store any of your needs

Great service

Ana is always very polite and helpful always working hard inside and outside. Public storage needs more Anas.

Ana was very helpful and professional

Ana was very polite and profesional helped me with everything even help me with the app very clean place

Expensive and dirty

It's a great location in the people that work there are great at this location and very nice

Needs to be clean

Muy buen servicio

Worse customer service I have ever experienced I plan on never renting a storage from here again!

Tania was very friendly and helpful she helped me with my storage needs

Came in here with a few questions Ana was able to answer all of them very professionally and friendly 😀

Came in and is very professional and provides customer service